Come home to where the Bay Area banks. Join SF Fire Credit Union and get started today with the credit union that serves you and the community … See more
DO NOT BANK HERE. This is the worst bank. I have been hung up on, insulted, and lied to by the employees. I cant believe people trust this place with their money. STAY AWAY.
Because of corrupt employer, ruined my credit , Sffcu believed in me when no else would ,because of last payment history, that now doors r opening for me with Sffcu with me there no stopping me in the future enforcers. Thanks for believing in me, I, will always b grateful.
I had a lot of good years here, but things have been going down hill for the last couple. Less and less ATM rebates, new Mobile App, customer service, etc. …
I banked with many banks over the years and the long hold times coupled with old school policies that seem to be there for no reason make this bank an easy pass. Why do I have to sit on hold for a live person for a payoff? Why do I have to use a FAX? What year is this?
I email my bank, at 9:11 PST on a Sunday. Within 9 minutes, the president of the bank emails me back and personally answers my question, and then acknowledges my followup within 2 minutes of my reply. …
They are very helpful. I really feel like they care about you and want to help your names and your situation. I also love that they have a coin machine. San Francisco Fire Credit Union is literally in the best.
I have never had a better experience working with a bank. Excellent customer service, low interest rates on loans, no transfer fees, interest earning checking accounts, no ATM fees. The list goes on.
Horrible costumer service, the online banking app is totally dysfunctional. My account kept getting locked for no reason and they wouldn’t unlock it by phone. Do not use this bank.
do NOT use wells, b.ameri,..NO CHECK FEES UNLESS YOU R NOT ABLE TO ADD OR SUBTRACT!..Able to go to california n presidio on SATURDAY… Short staffed due to tellers getting higher hourly wages… …
I love using these guys. They take care of my ATM fees and always help when I call in. The FIRST option when you call is to speak a friendly person. The app & mobile site is great for online banking.. this is a different flavor of credit union!
Waited around for almost 20 min. to open an account while staff was laughing and chatting it up at their desks. I asked how much longer I’d have to wait and was told I had to submit my name to the receptionist. I said I’d done that already. …
Your banking experience cannot get any better. To begin with they treat you like a real human being, I cannot stress that enough. It doesn’t matter if you have a lot or a little on deposit, you are treated as if you own the place. For …
always a positive experience there. The credit union is improving the quality of my life, helping me save money, and always having relevant information. I am glad I am done with the big banks .
Moved from SF to LA and I can use SOOO many different credit unions here! No difference in quality or service…just a matter of using whatever branch is closest. Outstanding customer service and money planning advice. Only reason for …
We’ve been banking here since 2001, but have steadily become aware of what other reviewers here have said: hidden fees, distracted/disinterested and sometimes haughty customer service, and lack of “community spirit.” In recent years seem to …
I used to love this bank. I received the most callus and unsupportive customer responses I’ve ever seen. The online application keeps locking me out and giving me the wrong information. I hit a rough patch and had to go into my over draft …
As I entered the bank, a young woman named Ariel greeted me with a beautiful smile.
I needed to make a deposit and get help with my Venmo account. The teller was …
I live in CT whereas they are on the west coast and this institution is my most preferred bank. Lovely checking account features , close to 7% apr credit cards and free overdraft from credit cards with no transaction fee or higher cash …
I love banking with SF Fire Credit Union. 6 free ATM transactions a month, direct deposits always show up a day or two early, incredibly low interest on my new car loan (2.9%!), a credit card at around 8% interest, nice mobile banking app …
Great credit union. I’ve been banking with them for 10 years and have always received professional, timely service. They don’t charge the huge fees of big banks.
Don’t let one review steer you away from the best banking center ever. I love this credit union. They have done so much for me and who doesn’t love being rebated for using any ATM. They offer up to 6 ATM rebates per month (used to be 12 but …
I intend to “unbank” myself because SF Fire Credit Union cannot be trusted. SF Fire CU would NEVER allow me to charge $1,000 in 1 day without asking for permission first, but allows criminals to use my money without question. …
They put a hold on my account Without contacting me. Multiple times. This bank used to have good customer service but it has gone really downhill recently.
i used to love this bank. now their website and customer service has gone downhill. for example, i am trying to remove a roommate who has moved out from an joint account we use for the house. i have requested help on 4 separate occasions …
Anyone living or working in San Francisco can bank here. Offer excellent basic banking services for free or low fee. You can use other credit unions’ ATMs and branch service as though they are SF Fire CU. Free checking with some foreign …
We’ve banked with SFFIRECU Over 20 years. I’ve had a great one and one treatment with a staff who handles loans years ago. I’ve recently got a approved on a loan from another bank at a higher amount which was needed then. The sffirecu bank …
Warning*** Be advised****Do not use this bank. They are involved in promoting fraud. I was a victim of fraud via cashier checks dispersed from this Credit Union.
I have been working with Diane and Kevin for the last 8 years, helping our company thrive financially, business lines of credit, financing equipment and refinancing our commercial property, great people! Thank you guys for making things possible!
I have every account here, I have been a customer since 1999, And I am a retired SF firefighter. This home equity line “officer” Jon, refused an equity line of credit of only ($30K) and would not accept my rental unit (built in 1960) in …
10+ year member here. I keep getting locked out of my account and nobody has been able to tell me why. After having spoke to a dozen different Support agents, ZERO progress has been made. I used to be proud of being a member of a credit …
Bought my first car and was paying my auto loan for months, thinking that my car registration hadn’t arrived yet because the DMV was taking forever but turns out that SF Fire never processed my registration like they were supposed to. …
Where banks make you pay for monthly statement fees (which should have simply been their costs of doing business…as why should the customer trust or solely rely on “electronic numbers”) and assess a monthly minimum charge, SFFCU does not. …
The worst phone call experience I have ever had with my bank. It almost makes me sad that they feel it’s ok to treat people this way. All I wanted was some help and I was told I was going to be charged. I spent a whole hour with these …
I have been banking with SFFCU for six years, and since the very first week I have been disappointed with their “customer support”. Questions are rarely answered fully, and it always takes multiple weeks to resolve any issues. Any concerns …
It feels weird to geek out on a credit union, but here goes. San Francisco Fire Credit Union is the BEST bank I have ever been a member of. I’ve been a member for about a decade now, even after moving to Oregon 7 years ago. Recently they …
(Translated by Google) i love this bench
(Original)
me encanta este banco
Nice restitution
Great
Fast efficient tellers
Great customer service!!
20yrs great service
Nice place in a professional setting.
How friendly and family oriented the workplace was.
Excellent, helpful staff, always ready to be of assistance!
Awful service, terrible fraud detection.
Hours are WRONG on the website!! it closes at 6PM NOT 10PM!!! REALLY FRUSTRATING! 🙁
Super friendly and expedient staff and underground parking
I love them. Been a member for several years.
Online customer service great with handling emergencies
Best candy selection, capable staff and free parking underground
Love them. Even do free notary and personal bankers.Yes.
No comparison between a for profit bank like BofA and a not for profit like SF Fire. They take care of you here.
Better ATM rebates and free checking than Alameda, Provident, or Technology Credit Unions (yep I shopped around )
They are always patient, kind, and a huge focus on customer service. There is no big bank experience here.
Always fast and efficient with great customer service. Also, they are doing well with COVID-19 protocol.
Great place to bank! Love the candy and ice cold water, the staff are always helpful! I love this bank!
Best Ever! Without a doubt the G.O.A.T. of all Banks…
Really bad customer service. Never returned calls , Jamie Jones is the worst. Promised with mortgage assistance but never contacted back.
I am happy here . There have been some changes probably due to online security. Friendly and rebates on ATM’s, plus cookies and coffee.
The customer service at this place is awful. This place used to be great. They need to be trained better.
Great Customer Service, low interest rates, no ATM fees, and no balance transfers. Best bank I have found so far.
DO NOT BANK HERE. This is the worst bank. I have been hung up on, insulted, and lied to by the employees. I cant believe people trust this place with their money. STAY AWAY.
This place has gone from bad to worse. It’s a matter if time to start migrating to another credit union.
Because of corrupt employer, ruined my credit , Sffcu believed in me when no else would ,because of last payment history, that now doors r opening for me with Sffcu with me there no stopping me in the future enforcers. Thanks for believing in me, I, will always b grateful.
I had a lot of good years here, but things have been going down hill for the last couple. Less and less ATM rebates, new Mobile App, customer service, etc. …
I banked with many banks over the years and the long hold times coupled with old school policies that seem to be there for no reason make this bank an easy pass. Why do I have to sit on hold for a live person for a payoff? Why do I have to use a FAX? What year is this?
I email my bank, at 9:11 PST on a Sunday. Within 9 minutes, the president of the bank emails me back and personally answers my question, and then acknowledges my followup within 2 minutes of my reply. …
They are very helpful. I really feel like they care about you and want to help your names and your situation. I also love that they have a coin machine. San Francisco Fire Credit Union is literally in the best.
I have never had a better experience working with a bank. Excellent customer service, low interest rates on loans, no transfer fees, interest earning checking accounts, no ATM fees. The list goes on.
Horrible costumer service, the online banking app is totally dysfunctional. My account kept getting locked for no reason and they wouldn’t unlock it by phone. Do not use this bank.
Favorite Credit Union since the early 70’s. Thank you!
do NOT use wells, b.ameri,..NO CHECK FEES UNLESS YOU R NOT ABLE TO ADD OR SUBTRACT!..Able to go to california n presidio on SATURDAY… Short staffed due to tellers getting higher hourly wages… …
I love using these guys. They take care of my ATM fees and always help when I call in. The FIRST option when you call is to speak a friendly person. The app & mobile site is great for online banking.. this is a different flavor of credit union!
Waited around for almost 20 min. to open an account while staff was laughing and chatting it up at their desks. I asked how much longer I’d have to wait and was told I had to submit my name to the receptionist. I said I’d done that already. …
Worst credit union I’ve ever worked with. Avoid this at all cost. People always have an attitude when you call.
Your banking experience cannot get any better. To begin with they treat you like a real human being, I cannot stress that enough. It doesn’t matter if you have a lot or a little on deposit, you are treated as if you own the place. For …
always a positive experience there. The credit union is improving the quality of my life, helping me save money, and always having relevant information. I am glad I am done with the big banks .
Moved from SF to LA and I can use SOOO many different credit unions here! No difference in quality or service…just a matter of using whatever branch is closest. Outstanding customer service and money planning advice. Only reason for …
We’ve been banking here since 2001, but have steadily become aware of what other reviewers here have said: hidden fees, distracted/disinterested and sometimes haughty customer service, and lack of “community spirit.” In recent years seem to …
Love this credit union.
Prompt, courteous and expert 24 hour online customer support. (Sounds like a …
I used to love this bank. I received the most callus and unsupportive customer responses I’ve ever seen. The online application keeps locking me out and giving me the wrong information. I hit a rough patch and had to go into my over draft …
As I entered the bank, a young woman named Ariel greeted me with a beautiful smile.
I needed to make a deposit and get help with my Venmo account. The teller was …
I live in CT whereas they are on the west coast and this institution is my most preferred bank. Lovely checking account features , close to 7% apr credit cards and free overdraft from credit cards with no transaction fee or higher cash …
I love banking with SF Fire Credit Union. 6 free ATM transactions a month, direct deposits always show up a day or two early, incredibly low interest on my new car loan (2.9%!), a credit card at around 8% interest, nice mobile banking app …
Great credit union. I’ve been banking with them for 10 years and have always received professional, timely service. They don’t charge the huge fees of big banks.
Don’t let one review steer you away from the best banking center ever. I love this credit union. They have done so much for me and who doesn’t love being rebated for using any ATM. They offer up to 6 ATM rebates per month (used to be 12 but …
I intend to “unbank” myself because SF Fire Credit Union cannot be trusted. SF Fire CU would NEVER allow me to charge $1,000 in 1 day without asking for permission first, but allows criminals to use my money without question. …
They put a hold on my account Without contacting me. Multiple times. This bank used to have good customer service but it has gone really downhill recently.
i used to love this bank. now their website and customer service has gone downhill. for example, i am trying to remove a roommate who has moved out from an joint account we use for the house. i have requested help on 4 separate occasions …
Anyone living or working in San Francisco can bank here. Offer excellent basic banking services for free or low fee. You can use other credit unions’ ATMs and branch service as though they are SF Fire CU. Free checking with some foreign …
We’ve banked with SFFIRECU Over 20 years. I’ve had a great one and one treatment with a staff who handles loans years ago. I’ve recently got a approved on a loan from another bank at a higher amount which was needed then. The sffirecu bank …
Warning*** Be advised****Do not use this bank. They are involved in promoting fraud. I was a victim of fraud via cashier checks dispersed from this Credit Union.
I have been working with Diane and Kevin for the last 8 years, helping our company thrive financially, business lines of credit, financing equipment and refinancing our commercial property, great people! Thank you guys for making things possible!
I have every account here, I have been a customer since 1999, And I am a retired SF firefighter. This home equity line “officer” Jon, refused an equity line of credit of only ($30K) and would not accept my rental unit (built in 1960) in …
10+ year member here. I keep getting locked out of my account and nobody has been able to tell me why. After having spoke to a dozen different Support agents, ZERO progress has been made. I used to be proud of being a member of a credit …
Bought my first car and was paying my auto loan for months, thinking that my car registration hadn’t arrived yet because the DMV was taking forever but turns out that SF Fire never processed my registration like they were supposed to. …
Where banks make you pay for monthly statement fees (which should have simply been their costs of doing business…as why should the customer trust or solely rely on “electronic numbers”) and assess a monthly minimum charge, SFFCU does not. …
The worst phone call experience I have ever had with my bank. It almost makes me sad that they feel it’s ok to treat people this way. All I wanted was some help and I was told I was going to be charged. I spent a whole hour with these …
I have been banking with SFFCU for six years, and since the very first week I have been disappointed with their “customer support”. Questions are rarely answered fully, and it always takes multiple weeks to resolve any issues. Any concerns …
It feels weird to geek out on a credit union, but here goes. San Francisco Fire Credit Union is the BEST bank I have ever been a member of. I’ve been a member for about a decade now, even after moving to Oregon 7 years ago. Recently they …