My construction company used Shanks for a Roll-off dumpster. When the project was done, Shanks made the lovely decision to wait 2 weeks to pick it up, and then decide to pick it up after 3 days of rain. Needless to say, my yard is …
This company is awful I had trash service with them in 2011 and when the service was finished i was sent a bill for the tote and 2 recycle bins which i never received. Someone from shanks came to my home took my tote and threw the bag of …
Arrived home to find our garbage can removed inexplicably from our home. Called the business to inquire several times regarding the removal. Each time we were told that there was an issue and that the owner would call. THREE WEEKS LATER my …
We have been with Shanks since 2008 when we built in the area … and we couldn’t be happier! They have been reliable and we’ve had no issues whatsoever. I have read all of the comments where people have complained about Shanks’ customer …
I understand that not everyone is going to have the same experience with a company, but I switched to Shanks from WM and I couldn’t be happier. We switched about a year or so ago now and they are always on time to pick up, professional, …
I contacted them about the truck leaking trash fluids infront of my house and gave them 2 weeks to get problem resolved, today the front of my house has a stream of what ever that came out of truck and my whole street smells like a …
We’ve been using Shanks for about 25 years. They’ve always done a great job. There were a few times when they didn’t pick up our trash, but when we called, they promptly sent a truck to correct their mistake. Once, we put the trash out …
We cleaned our garage and had about 40 boxes we needed to get rid of. I took a box cutter and cut the boxes up into squares and put them in empty boxes. So I had 6 boxes of cut up squares and put them out by the road for Shanks to take on …
Shanks has always been fantastic. Great prices, nice customer service, reliable. On the very rare occasion that our street gets missed (maybe twice in 9 years), they come get the garbage no later than the next day. When I lose the email …
My household has been using Shanks for years and have always been very happy with their service. We have had multiple occasion to have dumpsters delivered and hauled away, and every time has been handled professionally and without incident. …
I am echoing all of the 1 star ratings about this company’s customer service. It could really use a polish. I asked Debbie a legitimate customer question. Her response was “Are you a customer?” When I replied “no” she abruptly said …
On garbage day, the employees managed to tear through a garbage bag and cat litter bag and leave cat liter all over my drive way and in the road. They didnt even bother to take the bag. Just left it at the end of the drive way. …
Raised their prices with no notice. Overcharged for junk removal and added items that were not there. Consistently miss pickups and say the items were not out in time. They also charge $50 to remove toters when you move. It feels like they try and squeeze every bit of money they can out of customers.
Customers Beware , this company will send you a bill for $50 for picking up your trash can when canceling service. It’s not in our service agreement and it’s new fee they just decided to add with no notice at all and didn’t agree to. After …
Extremely rude customer service. The lady I talked too was so rude and unprofessional. In 30 years of business with them I’ve never had any issues until this month. The drivers didn’t fully empty out my can every week and now they want to …
My wife and I moved to Geneseo from England just over 15 years ago. Shanks has taken care of us since then. Today, the annual charge to my credit card was made and it reminded me that I have been meaning, not for the first time, to tell …
I was pleased to support a local disposal business who had smaller bins for seniors. My location gave them great visibility and I hoped they would get more business. …
My construction company used Shanks for a Roll-off dumpster. When the project was done, Shanks made the lovely decision to wait 2 weeks to pick it up, and then decide to pick it up after 3 days of rain. Needless to say, my yard is …
This company is awful I had trash service with them in 2011 and when the service was finished i was sent a bill for the tote and 2 recycle bins which i never received. Someone from shanks came to my home took my tote and threw the bag of …
Arrived home to find our garbage can removed inexplicably from our home. Called the business to inquire several times regarding the removal. Each time we were told that there was an issue and that the owner would call. THREE WEEKS LATER my …
We have been with Shanks since 2008 when we built in the area … and we couldn’t be happier! They have been reliable and we’ve had no issues whatsoever. I have read all of the comments where people have complained about Shanks’ customer …
I understand that not everyone is going to have the same experience with a company, but I switched to Shanks from WM and I couldn’t be happier. We switched about a year or so ago now and they are always on time to pick up, professional, …
Very good service and great company to work with. Very nice when calling them on the phone.
I contacted them about the truck leaking trash fluids infront of my house and gave them 2 weeks to get problem resolved, today the front of my house has a stream of what ever that came out of truck and my whole street smells like a …
We’ve been using Shanks for about 25 years. They’ve always done a great job. There were a few times when they didn’t pick up our trash, but when we called, they promptly sent a truck to correct their mistake. Once, we put the trash out …
We cleaned our garage and had about 40 boxes we needed to get rid of. I took a box cutter and cut the boxes up into squares and put them in empty boxes. So I had 6 boxes of cut up squares and put them out by the road for Shanks to take on …
Shanks has always been fantastic. Great prices, nice customer service, reliable. On the very rare occasion that our street gets missed (maybe twice in 9 years), they come get the garbage no later than the next day. When I lose the email …
My household has been using Shanks for years and have always been very happy with their service. We have had multiple occasion to have dumpsters delivered and hauled away, and every time has been handled professionally and without incident. …
I am echoing all of the 1 star ratings about this company’s customer service. It could really use a polish. I asked Debbie a legitimate customer question. Her response was “Are you a customer?” When I replied “no” she abruptly said …
On garbage day, the employees managed to tear through a garbage bag and cat litter bag and leave cat liter all over my drive way and in the road. They didnt even bother to take the bag. Just left it at the end of the drive way. …
Excellent. Professional and very responsive. Careful w toter and recycling bin.
They pick up my trash and special removals timely and always leave the pick up area neat.
Raised their prices with no notice. Overcharged for junk removal and added items that were not there. Consistently miss pickups and say the items were not out in time. They also charge $50 to remove toters when you move. It feels like they try and squeeze every bit of money they can out of customers.
Customers Beware , this company will send you a bill for $50 for picking up your trash can when canceling service. It’s not in our service agreement and it’s new fee they just decided to add with no notice at all and didn’t agree to. After …
Extremely rude customer service. The lady I talked too was so rude and unprofessional. In 30 years of business with them I’ve never had any issues until this month. The drivers didn’t fully empty out my can every week and now they want to …
My wife and I moved to Geneseo from England just over 15 years ago. Shanks has taken care of us since then. Today, the annual charge to my credit card was made and it reminded me that I have been meaning, not for the first time, to tell …
I was pleased to support a local disposal business who had smaller bins for seniors. My location gave them great visibility and I hoped they would get more business. …