The Shelby Electric Cooperative is a member-owned electric cooperative that provides electricity and associated services at cost to its consumer and members.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7AM to 4PM |
| Tuesday | 7AM to 4PM |
| Wednesday | 7AM to 4PM |
| Thursday | 7AM to 4PM |
| Friday | 7AM to 4PM |
1355 State Highway 128, Shelbyville, IL 62565
Horrible customer service
Always keeping the lights on! Thanks!
This company is the only option we have to choose from in Stonington and it’s horrible! Wayyyy overpriced! Such a rip off!
Constantly losing power. It is unreal how often it happens. Never experienced anything like this with any other power company. What is going on?
Touchstone energy’s crown jewel of thevoray. Biggest ,worst joke in shelby county the local and state government should step in to end this crime monopoly.
They are a very good to respond to outages and restore power after Ice storms and Thunder storms .They have a great group of employees that work for there members. As a former employee should be very proud of them.
Typical. This has to be the biggest scam ever. I’ve always had ameren here in Macon county, I recently bought another house in Macon county but realized afterwards that the electric was under Shelby electric coop. They literally charge 6 …
Beware buying a home in their service area power is more than double ameren plus $50 facility charge per month. If your use to ameren, you will be in for a shock, I never thought I would want ameren back. If you have a medical need for …
I am displeased with this company. My account which is current was disconnected for no reason right before a holiday and when I finally reached someone they refused to help me. Apparently it is acceptable to allow “valued customers” to go …
Shelby electric is fantastic. Yes their rates are higher but they aren’t buying in large quantities like Ameren. Outages are kept to a minimum and there is a price to pay when you want to live outside of city limits. Anytime I’ve needed an extension they have worked with me. Keep up the good work!
If I could give 0 or negative I would. I’ve never lost power with someone so much. If the wind thinks about blowing we lose power. It is out all the time. Complete trash.
Shelby Electric takes the cake for the WORST customer service I have ever experienced. The billing department proceeded to belittle me when I tried to resolve an issue with my payment being taken out twice. Once I explained I hadn’t …
Been a member since i moved onto their lines in 2008. Power rarely goes out. When it does its very brief. Power price is reasonable considering the amount of miles of line with much less people than other investor-owned utilities in the area. They also are very good at communicating thru facebook, smarthub, and monthly news letter.