What we do. Shellpoint Mortgage Servicing manages (or “services”) residential mortgage loans after they are originated by mortgage lenders. On behalf … See more
Would rate lower but won’t let me. Refuse to work with us. Straight up said , Sell your house and find more affordable housing. Trying to lower Interest rate and they basically say nope , sorry can’t help ya.
Absolutely the worst mortgage company in the world.Only reason I gave them one star is because i had to so i could write this review. Every representative we have spoken to has lied straight to our face. They do not care about customers at …
The customer service is amazing. Kind, knowledgeable service. From beginning of purchasing our home to anything today our experience with Shellpoint has been an absolute blessing.
This company is terrible. The county refunded my wife over $20K- to the mortgage company. Over 4 months ago. She’s been calling every week, been given the run-around: “we’ll call you back”, “let me look into that”, “I can open a ticket” …
I’m only giving Shellpoint 1 star because I have to. This company doesn’t deserve a star. They stole my family home! Since March of 2020 we have battled this company trying to save our home. My Mom is dying of cancer and while she was in …
After finalizing my Loan Modification Agreement, the moment I complete another 6 payments, I will promptly find a new mortgage company to refinance with, making sure to NEVER work with your HORRIBLE company again. I will even make sure the …
I like working with Shellpoint. The servicing department has been very helpful to me. I especially like that they do not outsource their call center reps. I can’t stand it when I call a company for help and get a rep that clearly sounds …
Since having my mortgage moved from Ditech in Dec. 2019, I have had a pleasant experience with Shellpoint. I have had to call in and talk to someone on several occasions about things from escrow, to payment details and cancelling out my …
Amazing Customer Service – My loan was recently transferred to Shellpoint Mortgage and could not be more impressed with their responsiveness. I had an issue with my loan, which was my fault, and they fixed it within a few days. Thankful to the entire team. Every call is an amazing experience.
These people are the worst. If your payment is one day late they start hounding you with multiple phone calls. There is supposed to be a two week grace period but that doesn’t matter. They are vultures. We have never missed a payment in 12 years but that doesn’t matter.
Recently had my mortgage absorbed by Shell Point, so they are servicing my loan now. Not impressed at all. They asked for proof of flood insurance which I promptly provided. Weeks later they are sending threatening letters about buying …
Paid off 30 year variable loan in 20 years. Told there was no prepayment penalty ( though there were hidden fees not explain to me,, we saved by paying off 10 years early, less than $800, though it was a subprime loan. Sorry company , do ur research, stay away from these money hungry uncaring people
I decided to increase my payments to Shellpoint Mortgage to build up escrow to cover additional expenses as may occur. The Agents were professional, through, polite, knowledgeable, and listened. Super people, super place to have a mortgage. I am very pleased of my decision to go with Shellpoint Mortgage.
I called the Customer Service number with questions about my escrow account that was very important and was connected with a gentleman that was very knowledgeable who answered my questions. He was very polite and professional. If I coud …
Terrible company. I have a place they hold the mortgage on that flooded. (they didn’t request that I have flood insurance, but I purchased it anyway). The place flooded and insurance company paid out right away. It took Shellpoint almost 6 …
I had been paying ditech by mail with a check and had no problems. Shellpoint takes over and we get the bill in the mail on the day it is due, twice! So we send it in, first time no big deal, second time we get a call from their debt …
While the customer service reps who answer the main line are very kind, they’re unable to forward calls to the appropriate person and are virtually powerless. We’ve had an outstanding request to ADD land, and therefore value, to our …
I have two properties and Shellpoint services one of the mortgages. I wish they did both! I had to contact our state’s attorney general about the other servicer for unfair practices. …
July 2020 – This company has major problems. From escrow to monthly mortgage payments & the way that customer service makes sure you know you are on a “recorded” line. They are like modern day loan sharks. I think they have extremely rude …
Terrible customer service. I’m being charged $1600 per month added to my mortgage payment due for my escrow acct. My taxes are about 1100 per Year! I am paying my own insurance. This company will not correct the error and has thousands in …
Shellpoint is a great company I never have a problem with any of the customer service representatives. They are always super nice and help me take care of every situation that I’ve had. great company and awesome people working here!
Worst mortgage company around. I’ve dealt with dozens so I know. Now that I’ve paid off mine, I feel free to write this. Shellpoint seems to be a company that specializes in acquiring loans from other companies, so I don’t think this review …
My mortgage was transferred to this place after about a year and a half with the company that originally closed my deal. I make one new payment with Shellpoint and next I get a notice that my mortgage rate is going up by 400. They say this …
Shellpoint customer service has been exemplary for me! I had lost my job due to Covid cutbacks and they worked with me to keep me in my home and I am now back on track and current due to understanding and ability to customize my loan requirements based on my needs. I would highly recommend them to anyone.
The person I talked with was very friendly and provided the information I asked for, but I was disappointed in the additional requirements to pay off my 2nd mortgage. Though I have been having payments drafted from my account for years, I …
This company should be rated at zero but that is not an option. Whatever you can think of as an unpleasant experience applies to this company. They hold your money so that they can apply a late fee and then they list your account as …
Each time I had the opportunity to require the service of Shellpoint Mortage, the representatives have always been attentive, and it reflect in their tone of voice the concern of my account. I can truly say, the focus is entirely on me and my account.
I think my most recent experience was just an automated payment by phone, which the process is user-friendly. I’d like to take this opportunity, though, to share how very pleased I am with your customer service and the overall culture at …
They failed to pay insurance through escrow. Receiving multiple notice of cancellations for insurances and it’s a nightmare trying to have them fix it.
Shellpoint’s recent website updates seemed to not have affected my ability to get to my statements and various other points of my mortgage account with them. That was until my last attempt to download my monthly mortgage statement (I …
If I could give these incapable Shellpoint employees a quarter of a star, which would be giving them the benefit of the doubt, I would. Everyone I have worked with at Shellpoint, particularly the Insurance Claims Dept in Troy, Michigan, …
For 3 years, after refinancing with/Shell Point Mortgage there has been a reoccurring problem with our mortgage 1st, my insurance was canceled due to lack of payment from NewRez. They claimed they didn’t have my insurance information to …
Terrible experience with this Company!! (Ongoing) We have been trying to get a refund on funds that were taken after we had already paid hazard insurance? After hours and hours of time on the phone with them, we still have not experienced …
They’ve had my mortgage for years now, but their insurable department has had trouble deciphering Dr from Drive, so I get a letter EVERY YEAR and have to call both agencies to deal with their rediculous confusion … Very annoying.
I have never ever had a bad moment with Shellpoint. We have been stuck here and there for a mortgage payment we couldn’t make in a timely manner. The customer service really is outstanding. Never have I had to speak to a rude person. …
Shellpoint is trying to collect on a supposed debt concerning a property that was sold eight years ago. They are threatening to turn it in to the IRS as unreported “income.” They need to speak with the title company about why the original …
Shellpoint has been so helpful throughout the pandemic crisis. I wish I had gotten the mans name who recently assisted me with my call. As he should be commended for his kindness! I know this sounds to good to be true but it is the truth!
Trilby Randall was my assign primary of contact and throughout my experience with her she was so patient and always respond back on time, thank you for all you do, I’m more than satisfied for the service she provided.
On March 23rd I called because I accidentally scheduled a phone payment without knowingly it would post that day. I thought I would have the option of scheduling my own date. Needless to say I did not. After several attempts and a few hang …
I was assisted kindly by a representative of Shellpoint Mortgage Servicing who helped me locate my mortgage interest statement so I could complete my taxes. She provided excellent service in a professional manner.
I received a call from shellpoint asking me for S.S. number , Address . Well first of all with all the scams i wasnt sure if this was a legit call . Trying to find out details i was treated rude . I was trying to be sure they were who they said they were . Didnt like it
Having a vindictive Condo Board President and an attorney who has issues with me, they attempted to foreclose on me, adding legal fees to my account that they had no business adding. Desperate because they chose to “foreclose” on the lien …
Communication with servicer has been terrible. They placed forced place insurance on our policy when they manage our escrow account and have it fully funded without calling us for informationon the policy that was already in the file when …
Very unprofessional, from customers service, insurance department, they have no idea
About taking care customers needs, our needs our money, “we the customers” …
Absolutely horrible company. I will never refer anyone to this company. I have a client with a perfect record with Shellpoint and a perfect credit history until Shellpoint raised her mortgage without earning her verbally and she was an …
Shellpoint has been so great with all my Mortgage needs. During the pandemic I got behind and they helped me with some deferred payments. After things got better for me with my income situation I was able to pay the back payment and get all …
Worst mortgage company I’ve dealt with. 1% of my mortgage payment was late because the amount I had to pay went up slightly. I paid the amount I missed the following month as well as a $115 late fee and they still reported me to the credit …
Worst. Company. Ever. And I mean ever. I’m dying to have my mortgage sold off. Begging for it to be sold off. They are constantly going around in circles with excuse after excuse. I finally called an attorney.
IN MY Opinion, This company is no good. Better have all your ducks in a row dealing with this money hungry company. Small company looking to put people out of their homes and think they can resale and gain a profit off of your exspense.
Shellpoint Mortgage seems NOT to care about the homeowner. They have nice customer service reps that are NOT informed about how to handle mortgage loans. I am still waiting on a escrow analyze for my home that by laws of my state should …
This is a horrible company. My husband & I have owned a mobile home brokerage business for over 27 yrs & pay off loans for our sellers frequently when we close on their sale. We pd this co off over 5 mo ago & they still haven’t signed off …
Absolutely horrible. My father’s mortgage was sent to them for collections after he passed away but before we could sell his property to satisfy the mortgage. They were extremely rude, and badgered me week after week with threats of foreclosure, despite this being an Estate situation. Horrible company.
I was originally with DITECH and thought they were the most incompetent , unprofessional, crooked Mortgage lending institution around. I was wrong, Shell Point purchased my loan and I now have a new winner. They failed to credit one of my …
Very positive experience overall. I received regular phone calls updating me on the status of my documents and what to expect next. My designated customer service rep was very professional and knowledgeable during the entire process.
I accidently made 2 payments instead of one, I was freaking out! (I didn’t have enough money for 2 payments). I called in right away and was very happy with the service and the confidence in the customer service agent that helped me! Thank you!
WORST MORTGAGE COMPANY EVER. This company recent purchased my mortgage and it has been the worst experience I’ve ever had with a lender. This company has “lost” my mortgage payment not once, not twice, but FIVE TIMES!!! Even with proof from …
The service is okay until you really need assistance in correcting errors. I was on the telephone 50 minutes with the escrow and then Kristie wants to transfer me – Ring around the Rosie passing the buck – UNBELIEVABLE!!!
Horrible – customer service is awful, they collect money and don’t pay taxes , which adds penalties. After a calling them every other day for a month They continued to string me along, saying they were taking care of the taxes, that the …
Absolutely terrible. Avoid this company like the plague. They unfortunately bought my loan from my previous provider. Its virtually impossible to get a living, breathing, human being to help if you have any sort of issue. Avoid if you like your sanity.
The process of taking advantage of a recast offer has been horrible.
We sent in the required signed document, $300 fee, and the amount we wanted to lay down which exceed the dollar amount required. …
Terrible company! It’s always something and the communication is terrible. My loan was sold to this company and I’ve tried refinancing multiple times but their underwriter is unfamiliar with travel nursing as an occupation. They …
A great mortgage company! Shellpoint is always willing to help in any way they can to assist me with my mortgage. I have truly appreciated their help and support.
My experience with Shellpoint Mortgage Service has been by far better than any of the other companies I have dealt with in the past.It is easy to use their online service to get the information regarding my loan. When talking to them by …
My loan was bought by Shellpoint in July of 2018. Longer story short, my ex husband filed for bankruptcy during our divorce illegally so Shellpoint wasn’t allowed to talk to me nor take any payments from me. It made me so far behind I ended …
I am disappointed at the performance of this company. Each year I receive letters that they are placing hazard insurance on my loan. There has been no change in my carrier, policy number, loan number or anything. I finally was told because …
The absolute worst mortgage company I have ever dealt with. They took over from Ditech and have messed up mutiple times every month. Terrible customer service that is mostly debt collection without any debt or owed payments. Insurance …
My insurance company and also myself have sent proof of insurance 6 times over three months. I even called and confirmed receipt once, but now they claim they haven’t received it. They continue to threaten me with forcing me to pay for the …
Predatory and deceptive tactics by company; great employees and customer service though (which is so odd). They bought my mortgage, notified me, but their database hadn’t updated so I could set up payments. Kept trying, never worked. …
New Rez services the mortgages for three of our rental properties. When New Rez got the insurance bill for all three homes, they paid the total on one house and the correct amount on the other two, causing our mortgage payment to go up …
In 2021 during COVID, I fell behind on my loan payment for 4 months, then I started working & tried to make payment again they refused to accept my payments & told me pay the full amount owed for the last 4 months before they will accept …
Shellpoint mortgage is the worst company I paid them escrow account to pay my property tax and property insurance they never paid and I got penalty please beware from them they make your life so hard
Like the other one star reviews, my experience with Shellpoint was unworldly bad and unprofessional. Perhaps of equal interest, I posted my original Google review ~1 year ago. At the time I was amazed that a company with almost exclusive …
I am a very satisfied customer. They were able to refinance my home at a lower interest rate and made my monthly payments alot lower than my previous mortgage company. They are very helpful and understanding. This Mortgage Company is like no other. 5 Stars and I would highly recommend them to others.
Customer service agents have been very nice and have made many attempts to get my mortgage statement to me earlier in the month. For some reason this has not happened. However, I did receive the August ’21 statement on the 3rd of August …
Has to be one of the worst companies to deal with. I had a forbearance in motion during the pandemic. Once I requested to start making my payments I was put into a trial period to show I can make my payments. I made all three payments …
Very polite and helpful. We couldn’t solve the problem on the phone because I did not have all the info he needed ready. So he took the time to explain another way for me to get this done
Customer service is horrible. I can never get into my account. I always have to talk to someone. In today day of computer opportunities, why do they insist on making wait for two hours to talk to someone. I can’t even check my account. It took almost two weeks to have them respond to a request for 1099 tax form. That is unacceptable.
RUN don’t walk away! I don’t understand how this shady company has a license to service mortgages. Right after the closing, my mortgage was transferred/bought by this company and suddenly hell broke loose. They started to charge me $13 per …
The absolute worst mortgage company you will ever find. They are incompetent. As others have stated, you’ll never find anyone’s supervisor. They sent the wrong payoff amount to my title company during a refinance. Then charged me bogus fees …
They are the worst mortgage company to deal with. They acted like they were really concerned and compassionate during the “Pandemic” which was a big fact lie!!! I started a repayment plan back in July and now they are reporting my account …
For the most part customer service was good. I did have to call a couple of times due to misinformation. One of the times I called the rep was either unable or unwilling to transfer me to the department I needed to speak with and she gave …
This Shellpoint NewRez isn’t for their customers . They even over charged me at my closing. I decided to sell
my home because I hate this company. I praying that Yah bankruptcies this company and it shall never be no more.
The rating of this place is only so high because of false reviews I’m sure. I set up automatic payments years ago and everything was smooth. Then covid hit and all of a sudden they have no record of it. Believe me when I say this company …
Absolutely the worst company I have ever dealt with. Expect to waste over over hour of your time every month on hold to deal with whatever issue they’ve created that month. Every statement since they bought my loan from Ditech (over a year …
I rue the day that Shellpoint was sold my mortgage! They are absolutely the utter worst ever in the 18 years I have been paying my mortgage. I have NEVER had a single late payment or any trouble. But it appears that Shellpoint has it their …
This company, as other reviewers have stated, is filled with incompetent employees, but I suspect that may be the company’s ethos. They have not paid our home insurance premium from our escrow account, despite three phone calls in which I …
This company has been charging me for insurance since June and I already have and had insurance. My policy renewed in April. Me and progressive have faxed the proof but I still am being charged more on my monthly payments. I’m left with no …
Worst mortgage company! Our previous mortgage was was bought by Shellpoint and they screwed up on our property insurance when the transfer was complete. My amazing Farmers agent sent multiple emails and called them to fix our home insurance …
Horrible company. I’ve been trying to remove my PMI for over 3 months now after doing a renovation and increasing the house value. They took the payment to process an appraisal but they never contacted me back. I tried reaching out to them …
I have never dealt with a more incompetent mortgage company. One word: RUN. FAR AWAY. I will present their incompetence with a nice numbered list for your viewing ease. …
They are with out a doubt the most unprofessional and incompetents I have ever delt with, they should be put out of business nd NEVER work with people and their homes AGAIN!
Had a home loan through this company that I paid off 10 years early. 2 years later I still have not received the paperwork for my house. I’ve called several times only to be promised they would snail mail it still nothing. Called back and …
We paid our mortgage off early and can’t get them to send us our escrow balance. Have talked to 4 different people on the phone and get a different story every time. I would definitely not recommend this company. This has been going on for 3 months and still don’t have our money!
I would give them a zero stars if that was an option. It can take months for Shellpoint to respond if you have any issues with your PMI. We requested the PMI to be removed and that request was automatically denied. I had to call literally …
Shellpoint took our $300 payment to Recast our mortgage loan but never did it. They basically stole our $300 and I cannot get anyone to resolve this issue. We mailed the Recast paperwork and the checks in the same envelope. Interesting how …
I have lost a significant portion of my income and was assured that this mortgage company has opportunities to sustain mortgage holders and my goo standing Nevertheless, I did not get the service promised. I have an email stating that my …
I’m giving 4 stars for fact that this Mortage company has so many bad reviews I thought they never really done me bad. I was with them for several years after my mortgage was sold to them from ditech. My payments were always on time they …
Completely inept at handling tax payments through escrow. Only after filing a Consumer Protection Bureau complaint, did they share relevant information about how poorly they handled our property tax payments. Terrible customer service. Be prepared to spend hours on the phone if you have literally anything to discuss with them.
My house was destroyed on May 2020 by a tornado. This company is horrible!! My insurance company paid off right away. I had a very difficult time getting the mortgage company to release the funds so the contractor could be paid. The …
One of the worst companies I have dealt with. I had my mortgage on forbearance due to COVID, and I started making payments after that. They reported to the credit bureau as missing payments. Based on the agent I talked with, they …
Wow. Stunningly bad policy. During the loan modification process (covid shut our business down) I made 3 “trial” payments as requested by Shellpoint. They STILL REPORTED ME LATE during that time!! BEWARE because they won’t tell you that …
Everyone I have talked to has been so very helpful and understanding never had anyone be rude or disrespect me in any way. They have worked with me during and after the pandemic. They have made my life less stressful
I have spent more time with the people at this mortgage company on servicing issues for one mortgage than I have spent on a dozen other mortgages in my life combined.
Shellpoint is the most inept, unresponsive mortgage servicer in the industry. I have attempted, for months, to resolve an escrow issue that surfaced when I received a delinquent tax notice. Shellpoint neglected to pay taxes and insurance on …
This should be a ZER0 star reviewe. We had an assumable VA loan at a great rate. Relocated out of state and sold the house. This company had no idea how to handle the assumption. There is no one you can speak to directly. You have to start …
They are absolutely the worst. I have a commercial loan and they have reported it under my personal name instead of the corporation that owns the property and that is on the deed. Customer service is unable to answer questions and cannot …
Unbelievable how they treat you!!! regardless of the situation they treat you with respect, hear you out, and help really help find a solution to make it work for everyone.
The customer service representative was very polite and resolved my issue. She admitted the error was on Shellpoint’s side, owned the error, was very apologetic and fixed the problem. I really admire that level of customer service!
The regular customer service is great but other departments have horrible rude people. I’ve been trying to pay them for 45 minutes, talked to 7 different people and had to hang up on rude people twice. For anyone looking for a new loan or to transfer, ROCKET MORTGAGE IS AWESOME.
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Friends I know are basically being screwed by this company. Their version of a hardship program is to basically drive up your monthly payments during these hard times so your home gets foreclosed and you become homeless. They care about nobody.
You don’t do as you say. I’ve requested something more than once now and you refuse to fix it. You send out mortgage statements late so if I’m late sending it I pay a late fee even though you sent payment statement late. Wow. You bought my …
Avoid this company at all cost!!! Over paid our escrow account in the tune of $2400.00 has been fighting with them now for almost a month. Mailed out a supposed check on the 18th of May. We are now June 13th and still no check talked with 8 …
Can I give this company 0 stars. I was a victim of hurricane Ida. Completely destroyed my home and surrounding area. I have never had a late payment in 23 years since I bought the house. Reached out to customer service when I was finally …
Shellpoint is the worst company, this company should be audited and be penalized. They just want to steal your money, they always calculate you monthly payment wrong just adding money to them but not to your taxes and escrow, every year …
They are no help. Paid off house and now can’t even get them to write an escrow refund check right. They just take the money and no help to you whatsoever.
This is the worst friggin mortgage company ever!!! They bought our mortgage from another company, and all was fine until we paid off our house in Nov 2021. Its now the middle of May and we are STILL waitin on the title. Call after call …
I don’t recommend this company to anyone. They are crooked and try to make you pay for escrow insurance and it makes your payment go up. We’ve been through burning fire with this company. We have our own insurance but they’ll pay it up for …
This company is a scam. My parents mortgage was sold to this company and have refused payment ever since. Both of my parents have worked very hard to purchase this home for my siblings and I to grow up in and just like that it’s in …
I bought my home 12/13/2014. Never missed a payment, replaced all the windows with top of the line double pain gas permeable ones, added an enclosed sunroom with the same windows threwout, also had gutters installed. The last appraisal …
Since I been with Shellpoint, what is an estimate escrow for the next year. Last year they became my Mortgage company so my mortgage went up for estimate escrow, in August it suppose to go back to normal. I received a letter today it going …
In the words of Charles Barkley “TERR-I-BO”. If you can avoid this company, do so at all costs. I fell behind on my mortgage and worked extremely hard to catch up. When I became current, This company (Shellpoint Savages) made 2 attempts to …
Our mortgage was being serviced by B of A for over 10 years and it was horrible. Always a nightmare dealing with any of the mortgage representatives! We are so grateful that B of A sold our mortgage to Shellpoint! We no longer have any …
My biggest complaint with Shellpoint is that it is nearly impossible to reach a representative to make a payment when I want to use two bank accounts or pay additional principal as I usually do. I would estimate that the last 12-15 attempts …
Unfortunately my mortgage was transferred three times and ended up with Shellpoint.
I can honestly say they are the absolute worst when it comes to frivolous fees they charge you
Is there anything lower than a score of 1 star? Because that’s what this company deserves! I still haven’t heard from anyone about our situation which was clearly their mistake! You can’t talk to anyone and I have sent them a fax, email, …
This company purchased my mortgage. I’ve been trying to call in all morning long hold times and then the phone keeps getting disconnected. When I finally do get a representative on the phone she asked me all these questions as if she’s …
If I could rate it at 0 stars that would be the preference. Their customer service and follow up on mistakes they have made is awful and they show no desire to resolve customer concerns. Since November, I have been in contact with them …
What a disaster of a company! My loan was sold to them. I have had nothing but problems. I have repeatedly told them I do not understand their statements. Well the staff that I have spoken to does not understand them either. I paid a …
Never responded to multiple escalations and follow ups over the course of 3.5 months and likely around 10 calls with many hours wasted on the phone. Escalation team also failed to communicate – I called in each time for updates and was …
I highly recommend if this is your mortgage lender to forgo an escrow account. They incorrectly paid my neighbors property taxes in addition to my own in December 2021. I’ve spent over 3 months trying to get them to request a refund on …
Horrible. The people you speak with on the phone are unable to rectify anything, they hold checks until after the 15th in order to assess late payment fees to your account, and I informed them that since they had not received a check from …
Completely awful in every way. They make everything as hard for you as possible. Do not care. They just want your money and charge unnecessary fees and make it impossible for you to dispute anything.
Nothing by bad experience since they acquired our mortgage. Extra fees and now they require flood insurance that wasn’t needed 4 months prior with different lander who sold that loan to them. Bad business!
Shellpoint is the worst company we have ever dealt with. My mother sold her house at the end of May and she has escrow that is owed to her. They have yet to release that money, we are in July. Everytime she calls they assure her it’s in the mail, yet nothing has come. Would not recommend this company at all.
I lost a business during 2020 this mortgage company has gone above and beyond to make sure that I didn’t lose my property (Nicole you know who you are) great service !!!
Shellpoint is an excellent mortgage servicer, however recently I called about my updated escrow analysis. The lady I spoke with clearly knew her job well. She started off the call reminding me that several years ago I had credit issues. …
Gave us misleading covid-19 forbearance forbearance documents and in the end they filed for foreclosure when they weren’t even allowed to at the end of September 2021 one day before I was supposed to resume my mortgage payments October 1st
Please please please do not deal with Shellpoint mortgage company. Our loan was sold to them and they are the WORST mortgage company to deal with. Their disservice is awful as well as the agents in compliance, one by the name on Latina J. …
customer service is polite and tries to be helpful as they can. My experience with this company though, feels like they don’t have their stuff together. Multiple errors on my mortgage statement and difficult to get to the bottom of it. Not great follow through in communication, except for asking me to review their company.
This company took over my 20 year loan March of 2020 and placed insurance on my home when I have my own insurance and has double charged me .post my account to show delinquent and reported it to the credit bureau. I have tried since March …
Shellpoint is the WORST mortgage company I have ever dealt with. Our mortgage was sold to Shellpoint, and it has been a nightmare since. They didn’t pay our homeowners insurance through escrow (the funds were in it). We were on the phone …
My wife and I are in our sixties, the majority of our dealings with Shellpoint mortgage have been positive. They were very accommodating with us at the start of the pandemic and recently because of a suggestion from one of their …
Any time I have called or emailed with a question or an issue, it has been addressed and rectified within a reasonable amount of time. I have never had a problem with any of the agents or reps that we have spoken to. My hubby and I are both …
Worse company bought our mortgage
And they say the are a dept collector they will turn to your credit score if you are a week late because they don’t have a grace period they then send a person …
DO NOT BELIEVE ALL THE 5 STAR REVIEWS!!! This company had nothing but bad reviews and then all of a sudden they are flooded by 5 star reviews. I have done business with a lot of companies over the years and everything from making a simple …
I sent my payment to Shellpoint Mortgage the first week in January. They returned the payment to my bank with the code R23 and now they want to charge me a late fee. I am very disappointed in lack of service and I am very sad I have to go through Shellpoint. I hope no one else has this experience!
Since I was switched to Shellpoint Mortgage Service, everyone has been extra nice with helping me to process my needs and answering all my questions and concerns! Thank you so much for your services!
Kayla & the rest of the staff at Shellpoint are absolutely Awesome !!! Everyone is Always so Helpful, and Always goes Above & Beyond !!! We are so very Grateful for All that You’ve done for Us !!!!
They are THE WORST COMPANY!!
I own the land that there trailor is on the owner passed in October 2021.
I have requested for them to remove the trailer, they continue to tell me they …
This particular experience went far better than most I was able to get done what I had my mind set on to accomplish.The one drawback I detest with this outfit is they have a bill collector mindset which dominates far above a mortgage servicing company.Some CSR”S really show that point. That is not professional at all!!!
I have difficulty every month trying to contact Shellpoint by phone to pay my mortgage. I’m also unable to create an account to pay online. Please help me!
In spite of writing and calling for months about a fee on my statement, the issue had not been resolved. The representative I spoke to recently was finally able to take care of my problem quickly.
They are trying to TRICK people out of HAF mortgage funds by NEVER talking to HAF reps.
In the meantime they send customers an offer for 3 months of trial payments. …
On hold for 37 minutes, they then hung up and never allowed me to enter a call back number. This is all due to their saying I had NSF when the bank says I had three times the amount required for my mortgage. I would never recommend this company. BEWARE!
I have been in the house that I am in for now almost 2 years sents my dad has passed away and I have talked to Shellpoint once and made a payment after my dad passed of $13,00.00 and nothing went on the payment and now they want to for …
. Customer service agents have always been very friendly and helpful. Resolved all our account problems and requests with great efficiency and expediency. Records are timely and accurate.
They’re the snake all should fear, when looking for a mortgage company stay away from Shell point Mortgage. Purchasing and owning your own home is a beautiful thing for some. A good mortgage company should be supportive not a nightmare . S …
Does anyone have any solutions on how to get them to refund the hazard insurance they tacked on to my mortgage, after I proved, I had it already? I’ve written letter after letter and faxed them. I can’t get a response from anyone or for them to back the money out.
Please advise.
My loan was sold to these clowns. They will charge you fees on everything. I was given a payoff, sent in payment, they kept the payment and told me that it wouldn’t be applied to the principle until other pay off fees were paid. My credit …
Run, do not walk if this company is your mortgage servicer. They violated the fed rules for handling payments literally dozens of times. It took the state attorney general, banking commissioner and my own lawyer to right the wrongs. Google …
I had logged into my online account, when I noticed it said no loan information. I call Shellpoint and was told they had received my wire transfer and it had been posted to my account. Congratulations my mortgage loan was paid in full. I …
Terrible company. They modified my mortgage and misplaced funds in my account (I had no clue they did this) and reassured me it was all done correctly and I didn’t owe until October. I’m in the middle of august and I see I owe for July…I …
I have been trying to get there ins dept to resolve my outrageous increase in my monthly payment and weekly I get notices that they need proof of flood & hazard insurance that has been provided multiple times! This company is a joke! I do not recommend using them! If there was a negative rating, I’d give it.
Agent was very professional and handled my inquiry on the first engagement. This company has been servicing my mortgage for several years now and my experience has always been positive and professional. I would recommend their services to anyone who is buying a new home or wanting to refinance their existing loan.
It has been a total nightmare with Shellpoint. They offered forbearance during Government shut down due to Covid! They also have my dates and pmts wrong. They’ve tried to apply my pmts to escrow. Now they have ruined my credit saying I’m …
I agree we just paid 3,000.00 dollars and after they received it they sent a letter saying if we stay in default for more than 30 days they will start eviction ok how when they just received their money they are snakes praying on people
Horrible company. They are a scam. Mortgage with Chase was sold to them. Long story short my house is under contract to be sold and they won’t provide mortgage balance payoff. Do yourself a favor and instead of communicating and dealing directly with their BS get yourself an attorney.
This company is awful. Our mortgage was sold to them from Dietech. We haven’t had a late payment since 1998. I tried to pay a payment on our account for months. They would set it up and then it wouldn’t come out of our bank account. No one …
Amazing company. Always responsive, always answers the phone in a timely manner, never sit on hold for too long. Thank you for all you do for me. I consider myself fortunate.
Really poor that EVERYTHING has to go the slowest possible way. Wire transfer would be better than Check via snail mail. Slow responses via USPS rather than on line expedition. Given the choice I would NOT be doing business with you.
If you have the choice never do business with this company, they sold my mortgage to another company marking my payments as late when I have confirmation (from the bank and shellpoint) that they are all paid and then levying the entire …
The absolute worst I have ever had the misfortune of dealing with. They reworked my escrow without my knowledge, then never paid my taxes through escrow like they were supposed to. We had to give up our home due to the mortgage literally DOUBLING for THIER mistake! Thanks for putting a family on the streets!
The monthly payment of my mortgage was authomatic debit from my bank account. For reasons I did not understand, the debit did not happen at the normal date. I received an e-mail from Shellpoint saying I was in debt of my mortgage. After a …
It’s been 6 months and Shellpoint still has not released the lein on the property I bought. At least 10 emails back and forth, lots of headaches, horrible customer service and money lost. I don’t know what else to do for them to listen but …
The mortgage payment was taken twice in January. Correcting this error and returning one month’s payment took two weeks and 10 -12 calls to correct. The last agent called managed to get it right.
The service is great! They don’t pressure or criticize you, and very understanding. The account on the website can be a little more efficient, but overall knowledgeable.
Absolutely terrible customer service. You will talk to someone who does not know what their doing and wait on hold all day before you get to someone to help you with your own mortgage. And no, this happened a lot more than once or twice sadly.
Good experienced pleasant staff. Both Ashley and Trina helped me straighten out an issue in a clear and concise way. I would recommend Shellpoint Mortgage Servicing to anyone seeking a loan.
The Shellpoint specialist was very knowledgeable of her job requirements. She rendered assistance to me in a highly professional manner. Thanks for a job well done!
As a new client to Shellpoint, I’ve had a great experience in my recent calls. The last representative was very knowledgeable, friendly, and professional. So far, soo GOOD;)
This is the 4th or 5th mortgage service company my mortgage has been sold to. It is what it is. However, I have had trouble for two months making a payment due to their glitchy, amateur website that functions like a teenager in his garage …
Very Disappointed in this company and /NewrezzLLC as a group. Dealing with Mr. H felt like a Scam the whole way thru!!! Was NOT ALLOWED to purchase the home I was approved for, thru my bank or with cash, only thru this company and this …
Rep was good, but automated tel answering macine is horrible. Gave me all kind of choices & balances, when all I wanted was to talk to someone about not paying my property taxes yet because I am filing to reduce those taxes; which could be paid by the Jan 15 deadline.
Every time I call to make a payment it is always a hassle. Excuse after excuse. They wonder why payments are late. No one wants to deal with a company who doesn’t understand what’s going on when they have a letter of POA. Would not recommend this company as they don’t care what headaches or stresses they cause.
New customer, no issues so far. Customer Service has been friendly and efficient, but I did have a bit of wait time and when transferred I had to repeat all the initial steps again which is annoying (name, address, loan #). It should pop on the screen automatically.
By all means, do not lend from this lender. They did not delivery statements monthly, and claim they have found no error on their system. At a digital age for such obvious error and system glitch it is not acceptable. I have been through …
The WORST. Don’t be one minute late and make sure your payment clears the bank. They won’t leave messages, they won’t send a letter. They will knock your hard fought for credit down 100 points and take no responsibility even though they …
I have been trying to reach Shellpoint. When I try to log in the website welcomes me by name, but it just circles and circles, never connecting. Then I called and there is no connection. What’s up. I need some papers, like today.
I have recently been gone through a lot in the last year and when I was down and out Shellpoint was there to help. I had wages cut, overtime removed, lost my wife to an illness and had a heart attack all within 9 months. They understood …
If I could give NEGATIVE 5 stars, I would! This company is super shady! They unfortunately bought my loan from Loan Depot. When I called to have my loan pay off paperwork sent, it took 3 calls/days later, and a frustrated conversation …
Shellpoint is an interesting company. On one hand, they have an easy-to-use website and patient, knowledgeable customer service agents. In general, it’s hard to be critical of the overall experience…with one expensive exception. …
Extremely frustrated with Shellpoint. We received negotiated our mortgage and was advised by our attorney to continue paying the previous mortgage servisor Selene finance they forewarded all payments to Shellpoint. For over two years they …
This by far has been the worst mortgage company that we have had to work with. We have always paid our insurance on our home separate but have been told by this company it is now Florida law that we have to pay it through our mortgage …
There is a scam going on with Shellpoint insurance. You prove you have it, they continue to ask for other documents and other documents, saying they don’t have proof and then automatically set you up with their Shellpoint insurance. …
My FHA mortgage was transferred to Shellpoint Mortgage. I had homeowners insurance on the property and I was only paying $800/year. They charged me $3,998 for $400,000 of Hazard Placed Insurance on a $120,000 house. They caused my insurance …
Shellpoint has grossly mishandled my money. My mortgage transferred to them and even though the welcome letter told me the auto-draft would remain in effect, when the payment due date passed by without a auto payment made I contacted them …
We have attempted every means, spent countless hours, and complied with their every request. They have done nothing but fail.
We filed a complaint with CFPB re: Insurance that was wrongfully applied to our …
The incompetence of their customer service ranks a 5 out of 5 stars! I have been trying for over a year to get them to stop sending me paper mail to my address and instead go all digital as we are not in the 1970’s anymore…apparently …
Shellpoint is beyond the worst Mortgage company allowed to do business, because it seems purposeful the horrific problems they create for the customer. In my case , 2 of my mortgages were sold to them to service. They erroneously marked me …
Terrible company!!. Don’t return calls for three days, if ever at all.. Got my account mixed up with someone I never heard of. Put my credit in the toilet because they got my home loan from another company. (that I had no issues with). Stay away from Shellpoint at all costs !!!. You have been warned.
I called Shellpoint customer service for help retrieving information concerning title to my home. The representative I spoke to was polite, professional and attentive to my needs. I felt my concerns were answered and I was satisfied with the service.
I’ve been with Shellpoint for years. When my loan was reconfigured, the rep miscalculated the repayment plan. When I was told several times weekly that my payment was late, I would tell them to look up the agreement. No one could tell what …
This company is the worse and it’s been a punishment being with them. If you are seeking a mortgage go elsewhere and run. If your mortgage was transferred to them as mine was be prepared to file complaints. You call customer service, they …
I called in regards being over charged and got a very rude insurance employee online. Requested a supervisor and she simply put me on hold for so long I had to hang up. No doubt the worst customer service I have ever experienced, they made …
This is one of the worst customer experiences I’ve ever had with a company. So angry my mortgage was transferred to this unorganized, fraudulent company. Can’t wait to refinance and be done with these idiots! If you have an issue be …
Worst Mortgage company. I will pay a bill and they will never take it out my account. Causing me late fees and adding more months of not being paid. Now I’m past due. I have other bills being withdrawn from my account and the fact they …
If I could give no stars as an option, I would have. This is the worse mortgage company that I’ve ever had. After 25 yrs of paying my 30 yr loan, they decided to add escrow to my loan and Jack my monthly mortgage payment by $50. I didn’t …
This is the worst mortgage company I have had to deal with. They have lost paperwork when they bought the mortgage, which some I was able to provide and others I could not. …
Incompetent lending giant. 13 months trying to fix THEIR screw up!!! They paid our neighbors delinquent property taxes and then set up and put our taxes in escrow even though our property taxes were paid in full! Talked to dozens of bodies …
My experience with Joseph Adamos was outstanding. He was extremely helpful in detailing my payment for me, and also reached out to other team members who were able to update my payment information for me moving forward. He is a valuable …
A tree fell on my house and totalled it. The insurance sent us a check which we sign and sent to you. You cashed it on 7-29 and paid off the house and now are keeping the remaining money that you are not entitled to. We are homeless and …
Would rate lower but won’t let me. Refuse to work with us. Straight up said , Sell your house and find more affordable housing. Trying to lower Interest rate and they basically say nope , sorry can’t help ya.
Absolutely the worst mortgage company in the world.Only reason I gave them one star is because i had to so i could write this review. Every representative we have spoken to has lied straight to our face. They do not care about customers at …
The customer service is amazing. Kind, knowledgeable service. From beginning of purchasing our home to anything today our experience with Shellpoint has been an absolute blessing.
The customer service representative sought to understand my problem be being a good listener!
This company is terrible. The county refunded my wife over $20K- to the mortgage company. Over 4 months ago. She’s been calling every week, been given the run-around: “we’ll call you back”, “let me look into that”, “I can open a ticket” …
I’m only giving Shellpoint 1 star because I have to. This company doesn’t deserve a star. They stole my family home! Since March of 2020 we have battled this company trying to save our home. My Mom is dying of cancer and while she was in …
After finalizing my Loan Modification Agreement, the moment I complete another 6 payments, I will promptly find a new mortgage company to refinance with, making sure to NEVER work with your HORRIBLE company again. I will even make sure the …
I like working with Shellpoint. The servicing department has been very helpful to me. I especially like that they do not outsource their call center reps. I can’t stand it when I call a company for help and get a rep that clearly sounds …
Since having my mortgage moved from Ditech in Dec. 2019, I have had a pleasant experience with Shellpoint. I have had to call in and talk to someone on several occasions about things from escrow, to payment details and cancelling out my …
Amazing Customer Service – My loan was recently transferred to Shellpoint Mortgage and could not be more impressed with their responsiveness. I had an issue with my loan, which was my fault, and they fixed it within a few days. Thankful to the entire team. Every call is an amazing experience.
These people are the worst. If your payment is one day late they start hounding you with multiple phone calls. There is supposed to be a two week grace period but that doesn’t matter. They are vultures. We have never missed a payment in 12 years but that doesn’t matter.
Recently had my mortgage absorbed by Shell Point, so they are servicing my loan now. Not impressed at all. They asked for proof of flood insurance which I promptly provided. Weeks later they are sending threatening letters about buying …
Paid off 30 year variable loan in 20 years. Told there was no prepayment penalty ( though there were hidden fees not explain to me,, we saved by paying off 10 years early, less than $800, though it was a subprime loan. Sorry company , do ur research, stay away from these money hungry uncaring people
I decided to increase my payments to Shellpoint Mortgage to build up escrow to cover additional expenses as may occur. The Agents were professional, through, polite, knowledgeable, and listened. Super people, super place to have a mortgage. I am very pleased of my decision to go with Shellpoint Mortgage.
I called the Customer Service number with questions about my escrow account that was very important and was connected with a gentleman that was very knowledgeable who answered my questions. He was very polite and professional. If I coud …
Terrible company. I have a place they hold the mortgage on that flooded. (they didn’t request that I have flood insurance, but I purchased it anyway). The place flooded and insurance company paid out right away. It took Shellpoint almost 6 …
I had been paying ditech by mail with a check and had no problems. Shellpoint takes over and we get the bill in the mail on the day it is due, twice! So we send it in, first time no big deal, second time we get a call from their debt …
While the customer service reps who answer the main line are very kind, they’re unable to forward calls to the appropriate person and are virtually powerless. We’ve had an outstanding request to ADD land, and therefore value, to our …
I have two properties and Shellpoint services one of the mortgages. I wish they did both! I had to contact our state’s attorney general about the other servicer for unfair practices. …
July 2020 – This company has major problems. From escrow to monthly mortgage payments & the way that customer service makes sure you know you are on a “recorded” line. They are like modern day loan sharks. I think they have extremely rude …
Terrible customer service. I’m being charged $1600 per month added to my mortgage payment due for my escrow acct. My taxes are about 1100 per Year! I am paying my own insurance. This company will not correct the error and has thousands in …
Shellpoint is a great company I never have a problem with any of the customer service representatives. They are always super nice and help me take care of every situation that I’ve had. great company and awesome people working here!
Worst mortgage company around. I’ve dealt with dozens so I know. Now that I’ve paid off mine, I feel free to write this. Shellpoint seems to be a company that specializes in acquiring loans from other companies, so I don’t think this review …
My mortgage was transferred to this place after about a year and a half with the company that originally closed my deal. I make one new payment with Shellpoint and next I get a notice that my mortgage rate is going up by 400. They say this …
Shellpoint customer service has been exemplary for me! I had lost my job due to Covid cutbacks and they worked with me to keep me in my home and I am now back on track and current due to understanding and ability to customize my loan requirements based on my needs. I would highly recommend them to anyone.
The person I talked with was very friendly and provided the information I asked for, but I was disappointed in the additional requirements to pay off my 2nd mortgage. Though I have been having payments drafted from my account for years, I …
This company should be rated at zero but that is not an option. Whatever you can think of as an unpleasant experience applies to this company. They hold your money so that they can apply a late fee and then they list your account as …
Each time I had the opportunity to require the service of Shellpoint Mortage, the representatives have always been attentive, and it reflect in their tone of voice the concern of my account. I can truly say, the focus is entirely on me and my account.
I think my most recent experience was just an automated payment by phone, which the process is user-friendly. I’d like to take this opportunity, though, to share how very pleased I am with your customer service and the overall culture at …
They failed to pay insurance through escrow. Receiving multiple notice of cancellations for insurances and it’s a nightmare trying to have them fix it.
Shellpoint’s recent website updates seemed to not have affected my ability to get to my statements and various other points of my mortgage account with them. That was until my last attempt to download my monthly mortgage statement (I …
If I could give these incapable Shellpoint employees a quarter of a star, which would be giving them the benefit of the doubt, I would. Everyone I have worked with at Shellpoint, particularly the Insurance Claims Dept in Troy, Michigan, …
I had a great experience with my mortgage with this company. They will work with you in your time of needs.
For 3 years, after refinancing with/Shell Point Mortgage there has been a reoccurring problem with our mortgage 1st, my insurance was canceled due to lack of payment from NewRez. They claimed they didn’t have my insurance information to …
Terrible experience with this Company!! (Ongoing) We have been trying to get a refund on funds that were taken after we had already paid hazard insurance? After hours and hours of time on the phone with them, we still have not experienced …
They’ve had my mortgage for years now, but their insurable department has had trouble deciphering Dr from Drive, so I get a letter EVERY YEAR and have to call both agencies to deal with their rediculous confusion … Very annoying.
I have never ever had a bad moment with Shellpoint. We have been stuck here and there for a mortgage payment we couldn’t make in a timely manner. The customer service really is outstanding. Never have I had to speak to a rude person. …
Shellpoint is trying to collect on a supposed debt concerning a property that was sold eight years ago. They are threatening to turn it in to the IRS as unreported “income.” They need to speak with the title company about why the original …
If there was negative stars you would all five gd thieves
Always available quickly to provide knowledgeable, informed, personal assistance.
Shellpoint has been so helpful throughout the pandemic crisis. I wish I had gotten the mans name who recently assisted me with my call. As he should be commended for his kindness! I know this sounds to good to be true but it is the truth!
Trilby Randall was my assign primary of contact and throughout my experience with her she was so patient and always respond back on time, thank you for all you do, I’m more than satisfied for the service she provided.
On March 23rd I called because I accidentally scheduled a phone payment without knowingly it would post that day. I thought I would have the option of scheduling my own date. Needless to say I did not. After several attempts and a few hang …
I was assisted kindly by a representative of Shellpoint Mortgage Servicing who helped me locate my mortgage interest statement so I could complete my taxes. She provided excellent service in a professional manner.
I received a call from shellpoint asking me for S.S. number , Address . Well first of all with all the scams i wasnt sure if this was a legit call . Trying to find out details i was treated rude . I was trying to be sure they were who they said they were . Didnt like it
Having a vindictive Condo Board President and an attorney who has issues with me, they attempted to foreclose on me, adding legal fees to my account that they had no business adding. Desperate because they chose to “foreclose” on the lien …
Very professional and polite agents to talk with about my loan payments!
Communication with servicer has been terrible. They placed forced place insurance on our policy when they manage our escrow account and have it fully funded without calling us for informationon the policy that was already in the file when …
Problem after problem with this company. Save yourself a headache and choose another lender.
Very unprofessional, from customers service, insurance department, they have no idea
About taking care customers needs, our needs our money, “we the customers” …
Absolutely horrible company. I will never refer anyone to this company. I have a client with a perfect record with Shellpoint and a perfect credit history until Shellpoint raised her mortgage without earning her verbally and she was an …
Shellpoint has been so great with all my Mortgage needs. During the pandemic I got behind and they helped me with some deferred payments. After things got better for me with my income situation I was able to pay the back payment and get all …
Worst mortgage company I’ve dealt with. 1% of my mortgage payment was late because the amount I had to pay went up slightly. I paid the amount I missed the following month as well as a $115 late fee and they still reported me to the credit …
Worst. Company. Ever. And I mean ever. I’m dying to have my mortgage sold off. Begging for it to be sold off. They are constantly going around in circles with excuse after excuse. I finally called an attorney.
Timely, courteous, reliable, and consistent professional service provided by agent assigned to us.
IN MY Opinion, This company is no good. Better have all your ducks in a row dealing with this money hungry company. Small company looking to put people out of their homes and think they can resale and gain a profit off of your exspense.
Shellpoint Mortgage seems NOT to care about the homeowner. They have nice customer service reps that are NOT informed about how to handle mortgage loans. I am still waiting on a escrow analyze for my home that by laws of my state should …
Very helpful, answer all my questions in a way I could understand. Thanks. Pictured, my Pride & Joy 1973 Mach-one.
This is a horrible company. My husband & I have owned a mobile home brokerage business for over 27 yrs & pay off loans for our sellers frequently when we close on their sale. We pd this co off over 5 mo ago & they still haven’t signed off …
Absolutely horrible. My father’s mortgage was sent to them for collections after he passed away but before we could sell his property to satisfy the mortgage. They were extremely rude, and badgered me week after week with threats of foreclosure, despite this being an Estate situation. Horrible company.
I was originally with DITECH and thought they were the most incompetent , unprofessional, crooked Mortgage lending institution around. I was wrong, Shell Point purchased my loan and I now have a new winner. They failed to credit one of my …
Very positive experience overall. I received regular phone calls updating me on the status of my documents and what to expect next. My designated customer service rep was very professional and knowledgeable during the entire process.
I accidently made 2 payments instead of one, I was freaking out! (I didn’t have enough money for 2 payments). I called in right away and was very happy with the service and the confidence in the customer service agent that helped me! Thank you!
WORST MORTGAGE COMPANY EVER. This company recent purchased my mortgage and it has been the worst experience I’ve ever had with a lender. This company has “lost” my mortgage payment not once, not twice, but FIVE TIMES!!! Even with proof from …
The service is okay until you really need assistance in correcting errors. I was on the telephone 50 minutes with the escrow and then Kristie wants to transfer me – Ring around the Rosie passing the buck – UNBELIEVABLE!!!
Horrible – customer service is awful, they collect money and don’t pay taxes , which adds penalties. After a calling them every other day for a month They continued to string me along, saying they were taking care of the taxes, that the …
Absolutely terrible. Avoid this company like the plague. They unfortunately bought my loan from my previous provider. Its virtually impossible to get a living, breathing, human being to help if you have any sort of issue. Avoid if you like your sanity.
The process of taking advantage of a recast offer has been horrible.
We sent in the required signed document, $300 fee, and the amount we wanted to lay down which exceed the dollar amount required. …
Terrible company! It’s always something and the communication is terrible. My loan was sold to this company and I’ve tried refinancing multiple times but their underwriter is unfamiliar with travel nursing as an occupation. They …
A great mortgage company! Shellpoint is always willing to help in any way they can to assist me with my mortgage. I have truly appreciated their help and support.
My experience with Shellpoint Mortgage Service has been by far better than any of the other companies I have dealt with in the past.It is easy to use their online service to get the information regarding my loan. When talking to them by …
My loan was bought by Shellpoint in July of 2018. Longer story short, my ex husband filed for bankruptcy during our divorce illegally so Shellpoint wasn’t allowed to talk to me nor take any payments from me. It made me so far behind I ended …
Working with Shellpoint has been challenging and frustrating. They rely on snail mail communication and are unresponsive to documentation sent. …
I am disappointed at the performance of this company. Each year I receive letters that they are placing hazard insurance on my loan. There has been no change in my carrier, policy number, loan number or anything. I finally was told because …
The absolute worst mortgage company I have ever dealt with. They took over from Ditech and have messed up mutiple times every month. Terrible customer service that is mostly debt collection without any debt or owed payments. Insurance …
My insurance company and also myself have sent proof of insurance 6 times over three months. I even called and confirmed receipt once, but now they claim they haven’t received it. They continue to threaten me with forcing me to pay for the …
Every time I call customer service has always been very helpful!
Very friendly customer service……turned out to be user error on my part, and she quickly offered the solution.
Predatory and deceptive tactics by company; great employees and customer service though (which is so odd). They bought my mortgage, notified me, but their database hadn’t updated so I could set up payments. Kept trying, never worked. …
New Rez services the mortgages for three of our rental properties. When New Rez got the insurance bill for all three homes, they paid the total on one house and the correct amount on the other two, causing our mortgage payment to go up …
In 2021 during COVID, I fell behind on my loan payment for 4 months, then I started working & tried to make payment again they refused to accept my payments & told me pay the full amount owed for the last 4 months before they will accept …
Shellpoint mortgage is the worst company I paid them escrow account to pay my property tax and property insurance they never paid and I got penalty please beware from them they make your life so hard
Like the other one star reviews, my experience with Shellpoint was unworldly bad and unprofessional. Perhaps of equal interest, I posted my original Google review ~1 year ago. At the time I was amazed that a company with almost exclusive …
The worst company I’ve ever dealt with, deceptive practices is their thing. Stay away.
Shady practices.
No email address, only 1 phone number that goes to an automated system where there is no way for you to request to talk to someone.
They purchased my mortgage from my original lender. I did not sign up with them.
They are AWFUL. …
I am a very satisfied customer. They were able to refinance my home at a lower interest rate and made my monthly payments alot lower than my previous mortgage company. They are very helpful and understanding. This Mortgage Company is like no other. 5 Stars and I would highly recommend them to others.
Customer service agents have been very nice and have made many attempts to get my mortgage statement to me earlier in the month. For some reason this has not happened. However, I did receive the August ’21 statement on the 3rd of August …
Has to be one of the worst companies to deal with. I had a forbearance in motion during the pandemic. Once I requested to start making my payments I was put into a trial period to show I can make my payments. I made all three payments …
Very polite and helpful. We couldn’t solve the problem on the phone because I did not have all the info he needed ready. So he took the time to explain another way for me to get this done
Customer service is horrible. I can never get into my account. I always have to talk to someone. In today day of computer opportunities, why do they insist on making wait for two hours to talk to someone. I can’t even check my account. It took almost two weeks to have them respond to a request for 1099 tax form. That is unacceptable.
RUN don’t walk away! I don’t understand how this shady company has a license to service mortgages. Right after the closing, my mortgage was transferred/bought by this company and suddenly hell broke loose. They started to charge me $13 per …
The absolute worst mortgage company you will ever find. They are incompetent. As others have stated, you’ll never find anyone’s supervisor. They sent the wrong payoff amount to my title company during a refinance. Then charged me bogus fees …
They are the worst mortgage company to deal with. They acted like they were really concerned and compassionate during the “Pandemic” which was a big fact lie!!! I started a repayment plan back in July and now they are reporting my account …
For the most part customer service was good. I did have to call a couple of times due to misinformation. One of the times I called the rep was either unable or unwilling to transfer me to the department I needed to speak with and she gave …
This Shellpoint NewRez isn’t for their customers . They even over charged me at my closing. I decided to sell
my home because I hate this company. I praying that Yah bankruptcies this company and it shall never be no more.
The rating of this place is only so high because of false reviews I’m sure. I set up automatic payments years ago and everything was smooth. Then covid hit and all of a sudden they have no record of it. Believe me when I say this company …
Absolutely the worst company I have ever dealt with. Expect to waste over over hour of your time every month on hold to deal with whatever issue they’ve created that month. Every statement since they bought my loan from Ditech (over a year …
I rue the day that Shellpoint was sold my mortgage! They are absolutely the utter worst ever in the 18 years I have been paying my mortgage. I have NEVER had a single late payment or any trouble. But it appears that Shellpoint has it their …
This company, as other reviewers have stated, is filled with incompetent employees, but I suspect that may be the company’s ethos. They have not paid our home insurance premium from our escrow account, despite three phone calls in which I …
Shellpoint is always available and ready to answer questions and listens to customer needs.
This company has been charging me for insurance since June and I already have and had insurance. My policy renewed in April. Me and progressive have faxed the proof but I still am being charged more on my monthly payments. I’m left with no …
Worst mortgage company! Our previous mortgage was was bought by Shellpoint and they screwed up on our property insurance when the transfer was complete. My amazing Farmers agent sent multiple emails and called them to fix our home insurance …
Horrible company. I’ve been trying to remove my PMI for over 3 months now after doing a renovation and increasing the house value. They took the payment to process an appraisal but they never contacted me back. I tried reaching out to them …
Awesome customer experience. Emily was fantastic, she had knowledge, patience and
answered all my questions, sometimes twice,,.
I have never dealt with a more incompetent mortgage company. One word: RUN. FAR AWAY. I will present their incompetence with a nice numbered list for your viewing ease. …
They are with out a doubt the most unprofessional and incompetents I have ever delt with, they should be put out of business nd NEVER work with people and their homes AGAIN!
Had a home loan through this company that I paid off 10 years early. 2 years later I still have not received the paperwork for my house. I’ve called several times only to be promised they would snail mail it still nothing. Called back and …
We paid our mortgage off early and can’t get them to send us our escrow balance. Have talked to 4 different people on the phone and get a different story every time. I would definitely not recommend this company. This has been going on for 3 months and still don’t have our money!
I can’t get through to anyone on the phone and I have never been able to get on the website to make a payment. I am not pleased!!!
I would give them a zero stars if that was an option. It can take months for Shellpoint to respond if you have any issues with your PMI. We requested the PMI to be removed and that request was automatically denied. I had to call literally …
They are Very kind, and helpful with any questions you might have.
Shellpoint took our $300 payment to Recast our mortgage loan but never did it. They basically stole our $300 and I cannot get anyone to resolve this issue. We mailed the Recast paperwork and the checks in the same envelope. Interesting how …
I would not recommend doing any business with them what so ever.
They refuse to do what they are legally obligated to do when it comes to …
I have lost a significant portion of my income and was assured that this mortgage company has opportunities to sustain mortgage holders and my goo standing Nevertheless, I did not get the service promised. I have an email stating that my …
I’m giving 4 stars for fact that this Mortage company has so many bad reviews I thought they never really done me bad. I was with them for several years after my mortgage was sold to them from ditech. My payments were always on time they …
Completely inept at handling tax payments through escrow. Only after filing a Consumer Protection Bureau complaint, did they share relevant information about how poorly they handled our property tax payments. Terrible customer service. Be prepared to spend hours on the phone if you have literally anything to discuss with them.
My house was destroyed on May 2020 by a tornado. This company is horrible!! My insurance company paid off right away. I had a very difficult time getting the mortgage company to release the funds so the contractor could be paid. The …
One of the worst companies I have dealt with. I had my mortgage on forbearance due to COVID, and I started making payments after that. They reported to the credit bureau as missing payments. Based on the agent I talked with, they …
Wow. Stunningly bad policy. During the loan modification process (covid shut our business down) I made 3 “trial” payments as requested by Shellpoint. They STILL REPORTED ME LATE during that time!! BEWARE because they won’t tell you that …
Shellpoint Mortgage Servicing is the best Mortgage Co I have worked with. Their customer service is 5 star.
My most recent experience corrected the problem of never receiving the surplus check the first time.
Everyone I have talked to has been so very helpful and understanding never had anyone be rude or disrespect me in any way. They have worked with me during and after the pandemic. They have made my life less stressful
I have spent more time with the people at this mortgage company on servicing issues for one mortgage than I have spent on a dozen other mortgages in my life combined.
Shellpoint is the most inept, unresponsive mortgage servicer in the industry. I have attempted, for months, to resolve an escrow issue that surfaced when I received a delinquent tax notice. Shellpoint neglected to pay taxes and insurance on …
This should be a ZER0 star reviewe. We had an assumable VA loan at a great rate. Relocated out of state and sold the house. This company had no idea how to handle the assumption. There is no one you can speak to directly. You have to start …
They are absolutely the worst. I have a commercial loan and they have reported it under my personal name instead of the corporation that owns the property and that is on the deed. Customer service is unable to answer questions and cannot …
Unbelievable how they treat you!!! regardless of the situation they treat you with respect, hear you out, and help really help find a solution to make it work for everyone.
Someone from Shellpoint called me regarding my mortgage payment. This person was courteous, knowledgeable and professional.
The customer service representative was very polite and resolved my issue. She admitted the error was on Shellpoint’s side, owned the error, was very apologetic and fixed the problem. I really admire that level of customer service!
The regular customer service is great but other departments have horrible rude people. I’ve been trying to pay them for 45 minutes, talked to 7 different people and had to hang up on rude people twice. For anyone looking for a new loan or to transfer, ROCKET MORTGAGE IS AWESOME.
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Friends I know are basically being screwed by this company. Their version of a hardship program is to basically drive up your monthly payments during these hard times so your home gets foreclosed and you become homeless. They care about nobody.
You don’t do as you say. I’ve requested something more than once now and you refuse to fix it. You send out mortgage statements late so if I’m late sending it I pay a late fee even though you sent payment statement late. Wow. You bought my …
Avoid this company at all cost!!! Over paid our escrow account in the tune of $2400.00 has been fighting with them now for almost a month. Mailed out a supposed check on the 18th of May. We are now June 13th and still no check talked with 8 …
Can I give this company 0 stars. I was a victim of hurricane Ida. Completely destroyed my home and surrounding area. I have never had a late payment in 23 years since I bought the house. Reached out to customer service when I was finally …
Shellpoint is the worst company, this company should be audited and be penalized. They just want to steal your money, they always calculate you monthly payment wrong just adding money to them but not to your taxes and escrow, every year …
They are no help. Paid off house and now can’t even get them to write an escrow refund check right. They just take the money and no help to you whatsoever.
This is the worst friggin mortgage company ever!!! They bought our mortgage from another company, and all was fine until we paid off our house in Nov 2021. Its now the middle of May and we are STILL waitin on the title. Call after call …
I don’t recommend this company to anyone. They are crooked and try to make you pay for escrow insurance and it makes your payment go up. We’ve been through burning fire with this company. We have our own insurance but they’ll pay it up for …
This company is a scam. My parents mortgage was sold to this company and have refused payment ever since. Both of my parents have worked very hard to purchase this home for my siblings and I to grow up in and just like that it’s in …
I bought my home 12/13/2014. Never missed a payment, replaced all the windows with top of the line double pain gas permeable ones, added an enclosed sunroom with the same windows threwout, also had gutters installed. The last appraisal …
Since I been with Shellpoint, what is an estimate escrow for the next year. Last year they became my Mortgage company so my mortgage went up for estimate escrow, in August it suppose to go back to normal. I received a letter today it going …
In the words of Charles Barkley “TERR-I-BO”. If you can avoid this company, do so at all costs. I fell behind on my mortgage and worked extremely hard to catch up. When I became current, This company (Shellpoint Savages) made 2 attempts to …
Our mortgage was being serviced by B of A for over 10 years and it was horrible. Always a nightmare dealing with any of the mortgage representatives! We are so grateful that B of A sold our mortgage to Shellpoint! We no longer have any …
My biggest complaint with Shellpoint is that it is nearly impossible to reach a representative to make a payment when I want to use two bank accounts or pay additional principal as I usually do. I would estimate that the last 12-15 attempts …
Unfortunately my mortgage was transferred three times and ended up with Shellpoint.
I can honestly say they are the absolute worst when it comes to frivolous fees they charge you
Is there anything lower than a score of 1 star? Because that’s what this company deserves! I still haven’t heard from anyone about our situation which was clearly their mistake! You can’t talk to anyone and I have sent them a fax, email, …
This company purchased my mortgage. I’ve been trying to call in all morning long hold times and then the phone keeps getting disconnected. When I finally do get a representative on the phone she asked me all these questions as if she’s …
If I could rate it at 0 stars that would be the preference. Their customer service and follow up on mistakes they have made is awful and they show no desire to resolve customer concerns. Since November, I have been in contact with them …
What a disaster of a company! My loan was sold to them. I have had nothing but problems. I have repeatedly told them I do not understand their statements. Well the staff that I have spoken to does not understand them either. I paid a …
Never responded to multiple escalations and follow ups over the course of 3.5 months and likely around 10 calls with many hours wasted on the phone. Escalation team also failed to communicate – I called in each time for updates and was …
I highly recommend if this is your mortgage lender to forgo an escrow account. They incorrectly paid my neighbors property taxes in addition to my own in December 2021. I’ve spent over 3 months trying to get them to request a refund on …
Associate was extremely helpful and any answered all my questions.
Horrible. The people you speak with on the phone are unable to rectify anything, they hold checks until after the 15th in order to assess late payment fees to your account, and I informed them that since they had not received a check from …
Never bothered me Always friendly when I called. Great people to deal with! Leon
Very thorough and very acceptive to my changes. They work so quickly and understand exactly what you are looking for.
Completely awful in every way. They make everything as hard for you as possible. Do not care. They just want your money and charge unnecessary fees and make it impossible for you to dispute anything.
Do not make any mistakes.
They are NOT very forgiving and will not even work with you , no matter what the circumstances are
Nothing by bad experience since they acquired our mortgage. Extra fees and now they require flood insurance that wasn’t needed 4 months prior with different lander who sold that loan to them. Bad business!
Shellpoint is the worst company we have ever dealt with. My mother sold her house at the end of May and she has escrow that is owed to her. They have yet to release that money, we are in July. Everytime she calls they assure her it’s in the mail, yet nothing has come. Would not recommend this company at all.
I lost a business during 2020 this mortgage company has gone above and beyond to make sure that I didn’t lose my property (Nicole you know who you are) great service !!!
Shellpoint is an excellent mortgage servicer, however recently I called about my updated escrow analysis. The lady I spoke with clearly knew her job well. She started off the call reminding me that several years ago I had credit issues. …
Gave us misleading covid-19 forbearance forbearance documents and in the end they filed for foreclosure when they weren’t even allowed to at the end of September 2021 one day before I was supposed to resume my mortgage payments October 1st
Please please please do not deal with Shellpoint mortgage company. Our loan was sold to them and they are the WORST mortgage company to deal with. Their disservice is awful as well as the agents in compliance, one by the name on Latina J. …
I was very happy with my most recent conversation with one of your customer service reps.
customer service is polite and tries to be helpful as they can. My experience with this company though, feels like they don’t have their stuff together. Multiple errors on my mortgage statement and difficult to get to the bottom of it. Not great follow through in communication, except for asking me to review their company.
This company took over my 20 year loan March of 2020 and placed insurance on my home when I have my own insurance and has double charged me .post my account to show delinquent and reported it to the credit bureau. I have tried since March …
I contact them and i get responses .
They removed my PMI ( Principal Mortgage Insurance ) ,
Although my PMI could have been removed sooner , …
Shellpoint is the WORST mortgage company I have ever dealt with. Our mortgage was sold to Shellpoint, and it has been a nightmare since. They didn’t pay our homeowners insurance through escrow (the funds were in it). We were on the phone …
My wife and I are in our sixties, the majority of our dealings with Shellpoint mortgage have been positive. They were very accommodating with us at the start of the pandemic and recently because of a suggestion from one of their …
Any time I have called or emailed with a question or an issue, it has been addressed and rectified within a reasonable amount of time. I have never had a problem with any of the agents or reps that we have spoken to. My hubby and I are both …
My experience was very informative and helpful. My questions were answered in a timely manner.
Worse company bought our mortgage
And they say the are a dept collector they will turn to your credit score if you are a week late because they don’t have a grace period they then send a person …
I wanted to change my payments to bi monthly, and there was an immediate email from the support staff.
DO NOT BELIEVE ALL THE 5 STAR REVIEWS!!! This company had nothing but bad reviews and then all of a sudden they are flooded by 5 star reviews. I have done business with a lot of companies over the years and everything from making a simple …
very happy for the customer service Shellpoint has, always they has the solution for all my concerns
I asked to get and email statement and autopay,
They screwed up taking my correct email down 4 times.
Very unprofessional.
I sent my payment to Shellpoint Mortgage the first week in January. They returned the payment to my bank with the code R23 and now they want to charge me a late fee. I am very disappointed in lack of service and I am very sad I have to go through Shellpoint. I hope no one else has this experience!
Since I was switched to Shellpoint Mortgage Service, everyone has been extra nice with helping me to process my needs and answering all my questions and concerns! Thank you so much for your services!
The attendees are always courteous and professional. The only
problem is sometimes people are not available.
Thank you.
Kayla & the rest of the staff at Shellpoint are absolutely Awesome !!! Everyone is Always so Helpful, and Always goes Above & Beyond !!! We are so very Grateful for All that You’ve done for Us !!!!
I requested that our supplemental taxes be paid from our escrow account balance and it was done. very happy with that.
They are THE WORST COMPANY!!
I own the land that there trailor is on the owner passed in October 2021.
I have requested for them to remove the trailer, they continue to tell me they …
This particular experience went far better than most I was able to get done what I had my mind set on to accomplish.The one drawback I detest with this outfit is they have a bill collector mindset which dominates far above a mortgage servicing company.Some CSR”S really show that point. That is not professional at all!!!
I have difficulty every month trying to contact Shellpoint by phone to pay my mortgage. I’m also unable to create an account to pay online. Please help me!
In spite of writing and calling for months about a fee on my statement, the issue had not been resolved. The representative I spoke to recently was finally able to take care of my problem quickly.
They are so helpful in all your banking needs. Highly recommended. Friendly staff…
They are trying to TRICK people out of HAF mortgage funds by NEVER talking to HAF reps.
In the meantime they send customers an offer for 3 months of trial payments. …
On hold for 37 minutes, they then hung up and never allowed me to enter a call back number. This is all due to their saying I had NSF when the bank says I had three times the amount required for my mortgage. I would never recommend this company. BEWARE!
I have been in the house that I am in for now almost 2 years sents my dad has passed away and I have talked to Shellpoint once and made a payment after my dad passed of $13,00.00 and nothing went on the payment and now they want to for …
. Customer service agents have always been very friendly and helpful. Resolved all our account problems and requests with great efficiency and expediency. Records are timely and accurate.
They’re the snake all should fear, when looking for a mortgage company stay away from Shell point Mortgage. Purchasing and owning your own home is a beautiful thing for some. A good mortgage company should be supportive not a nightmare . S …
Does anyone have any solutions on how to get them to refund the hazard insurance they tacked on to my mortgage, after I proved, I had it already? I’ve written letter after letter and faxed them. I can’t get a response from anyone or for them to back the money out.
Please advise.
My loan was sold to these clowns. They will charge you fees on everything. I was given a payoff, sent in payment, they kept the payment and told me that it wouldn’t be applied to the principle until other pay off fees were paid. My credit …
Run, do not walk if this company is your mortgage servicer. They violated the fed rules for handling payments literally dozens of times. It took the state attorney general, banking commissioner and my own lawyer to right the wrongs. Google …
I had logged into my online account, when I noticed it said no loan information. I call Shellpoint and was told they had received my wire transfer and it had been posted to my account. Congratulations my mortgage loan was paid in full. I …
After calling shellpoint regarding the escrow account and the incorrect charges, she was able to solve my problem.
Terrible company. They modified my mortgage and misplaced funds in my account (I had no clue they did this) and reassured me it was all done correctly and I didn’t owe until October. I’m in the middle of august and I see I owe for July…I …
I have been trying to get there ins dept to resolve my outrageous increase in my monthly payment and weekly I get notices that they need proof of flood & hazard insurance that has been provided multiple times! This company is a joke! I do not recommend using them! If there was a negative rating, I’d give it.
Agent was very professional and handled my inquiry on the first engagement. This company has been servicing my mortgage for several years now and my experience has always been positive and professional. I would recommend their services to anyone who is buying a new home or wanting to refinance their existing loan.
It has been a total nightmare with Shellpoint. They offered forbearance during Government shut down due to Covid! They also have my dates and pmts wrong. They’ve tried to apply my pmts to escrow. Now they have ruined my credit saying I’m …
I agree we just paid 3,000.00 dollars and after they received it they sent a letter saying if we stay in default for more than 30 days they will start eviction ok how when they just received their money they are snakes praying on people
Horrible company. They are a scam. Mortgage with Chase was sold to them. Long story short my house is under contract to be sold and they won’t provide mortgage balance payoff. Do yourself a favor and instead of communicating and dealing directly with their BS get yourself an attorney.
This company is awful. Our mortgage was sold to them from Dietech. We haven’t had a late payment since 1998. I tried to pay a payment on our account for months. They would set it up and then it wouldn’t come out of our bank account. No one …
Amazing company. Always responsive, always answers the phone in a timely manner, never sit on hold for too long. Thank you for all you do for me. I consider myself fortunate.
Really poor that EVERYTHING has to go the slowest possible way. Wire transfer would be better than Check via snail mail. Slow responses via USPS rather than on line expedition. Given the choice I would NOT be doing business with you.
My phone interaction on 12/05/2022 was great. I finished the conversation assured that my concerns and issues were resolved to my satisfaction.
All the time we have received and excellent services from Shellpoint. We are happy with or relationship with yor Co.
Thanks
Marco A. de la Vega
If you have the choice never do business with this company, they sold my mortgage to another company marking my payments as late when I have confirmation (from the bank and shellpoint) that they are all paid and then levying the entire …
If I could give negative stars it would be negative 10 stars!!!!
This company is an absolute JOKE!!!! No one knows what’s going on, no one wants …
The absolute worst I have ever had the misfortune of dealing with. They reworked my escrow without my knowledge, then never paid my taxes through escrow like they were supposed to. We had to give up our home due to the mortgage literally DOUBLING for THIER mistake! Thanks for putting a family on the streets!
The monthly payment of my mortgage was authomatic debit from my bank account. For reasons I did not understand, the debit did not happen at the normal date. I received an e-mail from Shellpoint saying I was in debt of my mortgage. After a …
It’s been 6 months and Shellpoint still has not released the lein on the property I bought. At least 10 emails back and forth, lots of headaches, horrible customer service and money lost. I don’t know what else to do for them to listen but …
The mortgage payment was taken twice in January. Correcting this error and returning one month’s payment took two weeks and 10 -12 calls to correct. The last agent called managed to get it right.
The service is great! They don’t pressure or criticize you, and very understanding. The account on the website can be a little more efficient, but overall knowledgeable.
Absolutely terrible customer service. You will talk to someone who does not know what their doing and wait on hold all day before you get to someone to help you with your own mortgage. And no, this happened a lot more than once or twice sadly.
Good experienced pleasant staff. Both Ashley and Trina helped me straighten out an issue in a clear and concise way. I would recommend Shellpoint Mortgage Servicing to anyone seeking a loan.
The Shellpoint specialist was very knowledgeable of her job requirements. She rendered assistance to me in a highly professional manner. Thanks for a job well done!
As a new client to Shellpoint, I’ve had a great experience in my recent calls. The last representative was very knowledgeable, friendly, and professional. So far, soo GOOD;)
This is the 4th or 5th mortgage service company my mortgage has been sold to. It is what it is. However, I have had trouble for two months making a payment due to their glitchy, amateur website that functions like a teenager in his garage …
Very Disappointed in this company and /NewrezzLLC as a group. Dealing with Mr. H felt like a Scam the whole way thru!!! Was NOT ALLOWED to purchase the home I was approved for, thru my bank or with cash, only thru this company and this …
Rep was good, but automated tel answering macine is horrible. Gave me all kind of choices & balances, when all I wanted was to talk to someone about not paying my property taxes yet because I am filing to reduce those taxes; which could be paid by the Jan 15 deadline.
Every time I call to make a payment it is always a hassle. Excuse after excuse. They wonder why payments are late. No one wants to deal with a company who doesn’t understand what’s going on when they have a letter of POA. Would not recommend this company as they don’t care what headaches or stresses they cause.
New customer, no issues so far. Customer Service has been friendly and efficient, but I did have a bit of wait time and when transferred I had to repeat all the initial steps again which is annoying (name, address, loan #). It should pop on the screen automatically.
By all means, do not lend from this lender. They did not delivery statements monthly, and claim they have found no error on their system. At a digital age for such obvious error and system glitch it is not acceptable. I have been through …
The WORST. Don’t be one minute late and make sure your payment clears the bank. They won’t leave messages, they won’t send a letter. They will knock your hard fought for credit down 100 points and take no responsibility even though they …
I have been trying to reach Shellpoint. When I try to log in the website welcomes me by name, but it just circles and circles, never connecting. Then I called and there is no connection. What’s up. I need some papers, like today.
I have recently been gone through a lot in the last year and when I was down and out Shellpoint was there to help. I had wages cut, overtime removed, lost my wife to an illness and had a heart attack all within 9 months. They understood …
If I could give NEGATIVE 5 stars, I would! This company is super shady! They unfortunately bought my loan from Loan Depot. When I called to have my loan pay off paperwork sent, it took 3 calls/days later, and a frustrated conversation …
Shellpoint is an interesting company. On one hand, they have an easy-to-use website and patient, knowledgeable customer service agents. In general, it’s hard to be critical of the overall experience…with one expensive exception. …
Extremely frustrated with Shellpoint. We received negotiated our mortgage and was advised by our attorney to continue paying the previous mortgage servisor Selene finance they forewarded all payments to Shellpoint. For over two years they …
This by far has been the worst mortgage company that we have had to work with. We have always paid our insurance on our home separate but have been told by this company it is now Florida law that we have to pay it through our mortgage …
There is a scam going on with Shellpoint insurance. You prove you have it, they continue to ask for other documents and other documents, saying they don’t have proof and then automatically set you up with their Shellpoint insurance. …
My FHA mortgage was transferred to Shellpoint Mortgage. I had homeowners insurance on the property and I was only paying $800/year. They charged me $3,998 for $400,000 of Hazard Placed Insurance on a $120,000 house. They caused my insurance …
Shellpoint has grossly mishandled my money. My mortgage transferred to them and even though the welcome letter told me the auto-draft would remain in effect, when the payment due date passed by without a auto payment made I contacted them …
We have attempted every means, spent countless hours, and complied with their every request. They have done nothing but fail.
We filed a complaint with CFPB re: Insurance that was wrongfully applied to our …
The incompetence of their customer service ranks a 5 out of 5 stars! I have been trying for over a year to get them to stop sending me paper mail to my address and instead go all digital as we are not in the 1970’s anymore…apparently …
Shellpoint is beyond the worst Mortgage company allowed to do business, because it seems purposeful the horrific problems they create for the customer. In my case , 2 of my mortgages were sold to them to service. They erroneously marked me …
Terrible company!!. Don’t return calls for three days, if ever at all.. Got my account mixed up with someone I never heard of. Put my credit in the toilet because they got my home loan from another company. (that I had no issues with). Stay away from Shellpoint at all costs !!!. You have been warned.
I called Shellpoint customer service for help retrieving information concerning title to my home. The representative I spoke to was polite, professional and attentive to my needs. I felt my concerns were answered and I was satisfied with the service.
I’ve been with Shellpoint for years. When my loan was reconfigured, the rep miscalculated the repayment plan. When I was told several times weekly that my payment was late, I would tell them to look up the agreement. No one could tell what …
This company is the worse and it’s been a punishment being with them. If you are seeking a mortgage go elsewhere and run. If your mortgage was transferred to them as mine was be prepared to file complaints. You call customer service, they …
I called in regards being over charged and got a very rude insurance employee online. Requested a supervisor and she simply put me on hold for so long I had to hang up. No doubt the worst customer service I have ever experienced, they made …
This is one of the worst customer experiences I’ve ever had with a company. So angry my mortgage was transferred to this unorganized, fraudulent company. Can’t wait to refinance and be done with these idiots! If you have an issue be …
Worst Mortgage company. I will pay a bill and they will never take it out my account. Causing me late fees and adding more months of not being paid. Now I’m past due. I have other bills being withdrawn from my account and the fact they …
If I could give no stars as an option, I would have. This is the worse mortgage company that I’ve ever had. After 25 yrs of paying my 30 yr loan, they decided to add escrow to my loan and Jack my monthly mortgage payment by $50. I didn’t …
This is the worst mortgage company I have had to deal with. They have lost paperwork when they bought the mortgage, which some I was able to provide and others I could not. …
Incompetent lending giant. 13 months trying to fix THEIR screw up!!! They paid our neighbors delinquent property taxes and then set up and put our taxes in escrow even though our property taxes were paid in full! Talked to dozens of bodies …
My experience with Joseph Adamos was outstanding. He was extremely helpful in detailing my payment for me, and also reached out to other team members who were able to update my payment information for me moving forward. He is a valuable …
A tree fell on my house and totalled it. The insurance sent us a check which we sign and sent to you. You cashed it on 7-29 and paid off the house and now are keeping the remaining money that you are not entitled to. We are homeless and …