Shenandoah Life Insurance, headquartered in Roanoke, Va., is a company owned by its policyholders.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 4PM |
| Tuesday | 8:30AM to 4PM |
| Wednesday | 8:30AM to 4PM |
| Thursday | 8:30AM to 4PM |
| Friday | 8:30AM to 4PM |
100 W 33rd St Ste 1007, New York, NY 10001
(Translated by Google) They never answer the phone
(Original)
No atienden el teléfono nunca
Prosperity life insurance is bogus!!!! They are fraud!! They will do anything not to pay out!!! They are quick to sell a policy but when it comes down to having to payout they said they should have never issued a policy to my mother who …
Its one of the branches of Prosperity Life and trying to get a hold of them is near impossible. Stay away from this company, very un-professional
Outdated people and equipment
Never heard of it.
Expensive
It ok.
Not alot of info.
Love writing there product
The Worst
Best insurance company in NY
I love SBLI USA.
Why won’t anyone answer the phone????
I have not physically been here.
Love my insurance company
To many Nos and not enough yes
Scam of a company that preys on old folk.
customercare is not what they provide
These reviews scared me I’m getting out this insurance company.
I posted a review for Fields Bar and Grill. Not sure how it ended up here but i deleted it.
They handled my claim with dignity and respect.
It’s where I have my term coverage. The customer service department is excellent.
I finally got thru to a remote working employee a few days ago. I hope she’s legit,,so much scamming is going on. Never give out too much information.
This insurance company for about 5 yes. No problems yet.
I’ve been calling their customer service dept for about a week, but never get someone to talk to
Stay away!! They will talk to you and they hide behind shell companies and different corporate names.
I really think these people are a fraud . They will get you signed up for insurance but when it comes to paying death claims they are nowhere to be found 😡 it’s bad enough you have to deal with the death of a love one but it’s another thing …
Can’t cancel life insurance policy. They blocked my cell number.
I’M just starting to get the hang of this Webb app. It’s pretty easy to navigate around to make payments and to look at my policy and such. Now if I can just remembered my password each month. LOL JUST KIDDING! 😁 …
It is a good place to purchase low cost life insurance
Beware. There’s something fishy about this company. You cannot get a hold of anyone after they have your business. Phone calls go unpicked, written requests go unanswered.
Looks like SBLI was bought up by Prosperity Life and customer service went from bad to non-existent. We’ve been trying to change annuity ownership for the past 3 months now 🙁 This is absolutely the worst customer service I’ve experienced in a very long time. I consider IRS a benchmark of efficiency comparing to them.
It took almost a month to get my mother’s payout her body deteriayed and we could not view her I called the company atleast times and ask to speak to manager or director to expedite I almost lost my moms body due to how long it took them …
From a consumer aspect, SBLI USA Life Insurance has a horrible customer service and procedure to get in contact with them. They send a notice in the mail 7 days after a draft on an account was policy that that basically said your policy was …
Very slow in answering calls . Twenty minutes wait time is common. Disorganized with documentation and have trouble finding documents emailed to them. Sloppily run service.
They just raised my term life policy by a shocking 85%. Charged my cc without my authorization. Customer service is a joke! Run don’t walk from this company.
This insurance company has no business doing business in my opinion. I’m sure this is where social security tells you that you are going to get this great policy for little or nothing. Then they send a whiner to your door to convince you …
They force you to get life insurance with medical plans and charge you when you cancel
They dropped me and refused my payments with no explanation. I had the policy with them for over 30 years. Crooks
I didn’t know that I was charged separately for life insurance unt6 they charged me $100.00. They are fraud. Then they don’t want to canceled me or give me my money back.
This Company was not good holding payment back when sending payment in by card they didn’t post it. I was upset on this bepaying on time over a year . Then finding out owe 2 paymenys .Because of thier action holding back my payment because …
I needed to talk to customer service. Yesterday at 2:30 pm was on hold for 45 minutes. No support response. Called this morning exactly when they opened, 8:30 AM within 1 minute, talked and explained my situation. She was very helpful and courteous……..so it’s true, the early bird gets the worm. ☺
Unresponsive and incompetent, likely unscrupulous.
And when you want them to pay, they’re the JEDI masters at delay tactics. …
This company has really gone to the dogs. Customer Service rates a 2. It’s so hard to get someone on the phone and they close down shop at 4pm. I tried to get info via online but forgot my password — no help from anyone. I called and …
Dear Sirs:
The reason of this letter is to bring awareness that I received this policy against my knowledge. …
My husband died and they sent me papers to fill out. I’ve called 3 different numbers and it just bleeps. Went to send email and my phone won’t let me because of not secure. I have questions on these papers. I got a feeling they don’t want to pay. How do I get hold of a person
Do not torture your loved ones by subjecting them to have to deal with this crook business. 0 stars.
Am over my head trying deal with SBLIUSA/ Prosperity Like Group,Have a 20 year policy with they stop talking my payments which make my policy lapse, send me to their doctor so they can reinstate my policy…But received a letter, we must …
WILL NOT WORK FOR FUNERAL EXPENSES. Do not use this company if you are planning on paying for a funeral with some of the benefits. The company takes too long to process the information required by funeral homes. Additionally, there isn’t an …
I am so sorry I ever heard of this place. I never. Received a policy and yet they have debited my account. They are scamming seniors and I will now file a formal complaint
I never talked to anyone or any company about life insurance but they accessed my account. Money recovery pending investigation.
They were supposed to send us two packets and apparently they got “lost in the mail”. Called multiple times and it just goes in circles. It’s been 3 months and still no paperwork or a letter saying anything about our claim.
DO NOT WASTE YOUR MONEY AND TIME
THEY ARE NOT LEGIT AS FAR AS CUSTOMER SERVICE AND PAYOUTS
Just save your money and put it away. The premium payments you would make to them will be far better than trying to get paid
Through a deceptive sales practice I was sold a policy. When I called to cancel and get a refund they refused because I was beyond my free look period even though I had been in the hospital.
Somehow, which is a complete mystery to me, this company has been debiting my checking account. I never signed up with them. This is predatory theft. I’m trying to contact them…no one answers the phone. Messages are not reurned. Will …
Have been trying to get in touch with this company or get online to ask about my policy. Called for 3 weeks was put on hold for ever no one answered the phone. They changed the message so you could leave a name and get a call back. They …