It’s a hassle everytime you want to make a large purchase. They look at you like a criminal. It’s my money. What do they care if I am buying a house or car or boat or RV.
This is one of the most awful place on earth! They never answer the phone to answer questions. This dry script dead voice is the voicemail. I hate to see what they look like in person. #answerthefrikenphone#
Terrible Credit Union, extremely outdated of today’s technology, staff is rude, stupid and unknowledgable. Worst experience ever WARNING DO NOT BANK THERE go to Numark or Tech One, anywhere but here
I have been with SWCU for over 20 years. When my 3 kids were in high school i opened savings accounts for them. I have recently opened accounts for my 3 grandchildren. I have been extremely happy with SWCU. I do 99% of my banking online.
i am not pleased with them i have called and spoken to someone at the front desk and they gave me my account number and in this process i have learned that when i called the person was not to release the information over the phone. they …
I’ve been a member since 1990 and have always received professional service. And, greeted with a hello every time I walk through the door. Keep up the good work!
I would NEVER refer anyone to Sherwin Williams CU thanks to John a member services rep. I paid & closed my account out in 2010 in their Harvey, IL office but that office is closed for business now & I see why!!! Credit Union 1 is much better…THANKS BUT NO THANKS for SWCU
I can’t wait to close my account I can’t remember my pin # for debit card and was told it was a fee to get a new one!! This is so unheard of!! Will definitely be looking for a new credit union..they charge you 3 dollars of you transfer YOUR MONEY FROM ACCOUNT TO ACCOUNT!! WHY SHOULD I PAY 10.00 FOR A NEW PIN #
you cannot deposit cash into the atm. I’ve had an account with them over 12 years and my loan officer constantly mispronounces my last name. She also has a hard time explaining finance charges and has some questionable software skills. …
Terrible! Please don’t get sucked in! We’ve been with these people over 15 years and in the last 5 or so it’s really gotten terrible. They charge fees for every little thing. I called to check my balance and the man told me I was going to …
They are a don’t ask don’t tell business . Unprofessional, rude, lack of organization and incapable of STABILITY. They can’t keep employees because they don’t know how to treat them. They overload employees with work that’s not even in job …
I have been using this shared branch for at least 7+ years without an issue. Yet, the teller I interacted with the last 2 times was rude. The issue is not the facility or its services but the tone of her attitude and verbal delivery that …
The worst Credit Union ever. You can’t get through the phone line it al ways goes to voicemail and no call back. You go through the drive thru they don’t speak. They have on line banking thats just a waste of time, it never works, you …
If I could give 1/2 star I would. Its been a year and no improvement. This place is ridiculous. They are slow, unprofessional, and unkind. They need professional development courses. Without our money they wouldn’t have a job!!! Time to seriously start looking for another credit union.
I used to really like the non-hassle of everything this CU offers but customer service really, REALLY needs to be addressed. Whenever I call, the person answering seems to always have a bad attitude and any questions asked are always …
The SWCU has serviced myself and my deceased husband for many years. The service is great on all accounts. I would much rather use SWCU than any other bank or SL because they give me peace of mind and security, knowing your accounts are safe. Great service.
I walked in this morning at about 9:20 8 a.m. the place was drab the employees were rude no one spoke or said good morning. I stood there and stood there for about 5 minutes then I had to ask dose anyone greet you here? and the receptionist …
Quick fast and easy
Treat you like a person and not a number
I hate this place! Nobody can help me with anything ever and they are rude!
Phone service is very bad need to do a better job
Bad customer service, keeps getting worse over the years. Lazy employees and they never answer the phones.
Ever since Ray Santare retired this place has been going downhill. Bring back Santare as President!!!
Good Credit Union and shared Branch also nice people
Horrible, Horrible and Horrible customer service sooo bad I closed my accounts and WILL encourage family to do the same.
shameful, they don’t even know there own fax number or other forms of communications to receive paperwork
Good ppl here it’s not there fault you don’t know how to conduct your personal business lol shout out to Brian he’s a good guy always very helpful
It’s a hassle everytime you want to make a large purchase. They look at you like a criminal. It’s my money. What do they care if I am buying a house or car or boat or RV.
This is one of the most awful place on earth! They never answer the phone to answer questions. This dry script dead voice is the voicemail. I hate to see what they look like in person. #answerthefrikenphone#
Best credit union ever. Come get your loan today. Super friendly. Super fast. And low rates. Great place to do business.
Terrible Credit Union, extremely outdated of today’s technology, staff is rude, stupid and unknowledgable. Worst experience ever WARNING DO NOT BANK THERE go to Numark or Tech One, anywhere but here
This is a poor example of a credit union. They talk to their customers like trash.. the tellers are very unprofessional and poorly trained……
I have been with SWCU for over 20 years. When my 3 kids were in high school i opened savings accounts for them. I have recently opened accounts for my 3 grandchildren. I have been extremely happy with SWCU. I do 99% of my banking online.
i am not pleased with them i have called and spoken to someone at the front desk and they gave me my account number and in this process i have learned that when i called the person was not to release the information over the phone. they …
I’ve been a member since 1990 and have always received professional service. And, greeted with a hello every time I walk through the door. Keep up the good work!
I would NEVER refer anyone to Sherwin Williams CU thanks to John a member services rep. I paid & closed my account out in 2010 in their Harvey, IL office but that office is closed for business now & I see why!!! Credit Union 1 is much better…THANKS BUT NO THANKS for SWCU
I can’t wait to close my account I can’t remember my pin # for debit card and was told it was a fee to get a new one!! This is so unheard of!! Will definitely be looking for a new credit union..they charge you 3 dollars of you transfer YOUR MONEY FROM ACCOUNT TO ACCOUNT!! WHY SHOULD I PAY 10.00 FOR A NEW PIN #
you cannot deposit cash into the atm. I’ve had an account with them over 12 years and my loan officer constantly mispronounces my last name. She also has a hard time explaining finance charges and has some questionable software skills. …
Terrible! Please don’t get sucked in! We’ve been with these people over 15 years and in the last 5 or so it’s really gotten terrible. They charge fees for every little thing. I called to check my balance and the man told me I was going to …
They are a don’t ask don’t tell business . Unprofessional, rude, lack of organization and incapable of STABILITY. They can’t keep employees because they don’t know how to treat them. They overload employees with work that’s not even in job …
I have been using this shared branch for at least 7+ years without an issue. Yet, the teller I interacted with the last 2 times was rude. The issue is not the facility or its services but the tone of her attitude and verbal delivery that …
The worst Credit Union ever. You can’t get through the phone line it al ways goes to voicemail and no call back. You go through the drive thru they don’t speak. They have on line banking thats just a waste of time, it never works, you …
If I could give 1/2 star I would. Its been a year and no improvement. This place is ridiculous. They are slow, unprofessional, and unkind. They need professional development courses. Without our money they wouldn’t have a job!!! Time to seriously start looking for another credit union.
I used to really like the non-hassle of everything this CU offers but customer service really, REALLY needs to be addressed. Whenever I call, the person answering seems to always have a bad attitude and any questions asked are always …
The SWCU has serviced myself and my deceased husband for many years. The service is great on all accounts. I would much rather use SWCU than any other bank or SL because they give me peace of mind and security, knowing your accounts are safe. Great service.
I walked in this morning at about 9:20 8 a.m. the place was drab the employees were rude no one spoke or said good morning. I stood there and stood there for about 5 minutes then I had to ask dose anyone greet you here? and the receptionist …