Sierra Medical Center

Hospital, The Hospitals of Providence Sierra Campus

The Hospitals of Providence Sierra Campus is a Spacious, comfortable environment with more than 350 beds for heart care, neuro and brain services, back and spine surgeries. Nationally recognized for excellence based on patient choice and institutional standards of performance. Sierra Campus has a distinguished history of integrity, trust and innovation and has been Serving the southwest communities of El Paso for over 35 years.

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Sierra Medical Center Reviews ( 165 )

  1. (Translated by Google) The best hospital that I have visited, very friendly, they make you feel at home, I recommend it 10,000%, especially pediatric intensive care. …

  2. (Translated by Google) Very bad service, my patient cousin with a medical condition and he arrives with the police to be given the service, they leave him waiting for more than 1 hour and a half in the waiting room, not even with the police …

  3. (Translated by Google) The excellent treatment, the super attention, the time to attend super fast, I recommend the hospital for any emergency, they speak in Spanish and English, everything is very clean, they are professionals and …

  4. On my husband that’s been there since 1-27-23. He isn’t getting any personal care. He’s on the 4th floor at Sierra. He had accident on bed & had to sit in it for over an hour. They don’t answer the call lights. We dont live in El Paso, but gonna get there as soon as road on mountain isn’t icy.

  5. This place is trash they will have you waiting for 2 hours , workers are lazy and do not take care of business very unprofessional this place should be shut down

  6. Bad customer service. I just called to get information on lab results and the person looking up my file had no phone etiquette at all. Very rude.

  7. Don’t risk your life with these people go to umc this place will let you die if it means they can charge higher fees to your family or insurance

  8. Staff friendly, but work is very slow. You sit around waiting for hours just to see a doctor or wait for lab work to be performed. Food is terrible.

  9. Literally the worst nights of my life…my wife gave birth here and for some reason they always did all kinds of testing at night like, right in the middle of the night they kept waking us up every other hour for insignificant matters and …

  10. I am very pleased with my stay from the time I went into surgery to rehab …. everyone were very professional at it’s best! Thank you for the care you provided me.

  11. Awful went in pregnant extreme chest pain and troubled painful breathing waited over 3 hours in the waiting room because I didnt meet their standards of severity and recieved no help, no tests and no answer.

  12. I took my daughter in law to the er after she passed a kidney stone. I was an er nurse for 20 years and ive never seen anything like this. The overall behavior of the staff was worse than unprofessional. The triageperson kept tryig to take …

  13. My health is getting worst there is no pharmacy or a person who i can speak to about my prescription they prescribed me, very unorganized i just need information and they dont know what to do.. They kept transferring back and forth. .. Worst service ever!!!

  14. Here at the ER with my mother very sick don’t know what’s wrong with her she’s 87 years old with a Pace maker and they can’t even get her vitals sad asked them if they could get her vitals at least they said yes they can but still waiting any thing happens to her it’s on them

  15. Well we took my father-in-law on Friday everything was fine until Sunday around 2 am that he almost died because they put 35 units of insuline when we told them twice that they couldn’t put him the same amount that they put to other …

  16. It’s actually zero stars. No family room for an actively dying patient? We had to sit outside as everyone watched us mourn. It’s absolutely unacceptable

  17. very bad place don’t go there. They will have you waiting for hours before they get you to see a doctor, they will treat you like you don’t matter and say it’s not an emergency, dosen’t matter if they see you pale and about to faint.

  18. The hospital sucks they take forever in the Emergency to discharge their patients. And also the main manager is very rude. She thinks she’s all that when she’s not. I have been here since 2:00 pm yesterday and I still haven’t been yet. The next time I go to the doctor I’m going somewhere better. THIS HOSPITAL SUCKS!!!

  19. Absolutely the very worst staff of any hospital I’ve ever dealt with. Unbelievably rude and unprofessional. Specifically the recovery room nurses. Rude rude rude and 100% disrespectful.

  20. Took my 13 year old to have blood work done..we were there for 2 hours, hospital was very hot especially with mask on..as he was having blood drawn he had a seizure..I honestly think it was due to the fact that he was fasting ,waited for a …

  21. I really don’t know how people let alone staff use this “hospital”. Mexico is right across the border. Canada is a plane trip away which is cheaper than getting seen in one hour. By the time they see you you’d be in Canada or Germany …

  22. Went to ER for a Reumatoide Artritis flare up a shot of sreroid and one for pain would have helped so i could see my doctor in the morning. But Dr. Berumen did absolutly nothing he was too busy disrespecting me to him i was abusing opiod …

  23. Love this place so much now,
    Only bad thing that darn smell… air freshener whatever it is .. I’m allergic to certain scents, n this one is a doozy, it set on my migraine.. good thing I’m in the right place for a er … so becuz of that I have to rate it bad…

  24. Was a cockroach in the light had two good nurses but some of the nurses were pretty bad food is horrible food smells horrible but loved my doctor he is amazing but hospital and stuff not very caring

  25. DO NOT GO HERE. UNLESS YOU WANT TO GET WORSE. THE LABOR AND DELIVERY NURSES GIVE YOU HELL PLUS THE DIRECTORS DONT CARE ABOUT WHAT THE PATIENTS HAVE TO SAY WORST HOSPITAL IN EL PASO NEXT TO PROVIDENCE. YOU MAY HAVE REMODELED YET WHAT NEEDS …

  26. This was the absolute most horrible experience I have ever had. They slapped me with some BS diagnosis because they didn’t care that I was actually in pain and didn’t want to figure out the problem. They are just out for the money. I will …

  27. Bad service.. we spent 5 hours in the ER on 05/26/2020 at 8pm , my girlfriend was in pain the whole nights. Today may 28, we’re back at ER this time my girlfriend is going into surgery for something that you guys should’ve done in the first place.

  28. Food Services very poor. Salad/Vegetable freshness/quality poor. Meats typically dry. Even uneatable. Didn’t get meal orders correct. Need quality nutrition to heal and improve health. Medical staff frequently didn’t return after stating they would.

  29. Had surgery here 3rd of july and day shift was punctual but night crew is poor I waited in pain for 40 mins and asked twice for meds and for someone to turn off my IV I am not impressed and patient care seems poor. I will make sure that …

  30. Be careful of labs being done there. My labs was all wacked out wbc nuet and lymph and all these other labs abnormal I go to my primary urgently and all my labs are normal. I believe there was a mix up or a swap of labs because it was a …

  31. I visited this facility under the assumption that it operated as an urgent care facility, when if fact it BILLS AS AN EMERGENCY ROOM VISIT. I made an appointment via the website and then checked in to the office. I waited for 2 hrs. for …

  32. I had horrible care… plus I was charged for medication that was never given to me. I filed a complaint and it was totally ignored… never heard back from them… except I kept getting bills. Staff in the ER are very unprofessional, rude …

  33. The entire city of El Paso appears to be destitute of competent physicians. Not surprising to here other qualified doctors at medical conferences comment that El Paso is inundated with substandard physicians who could not get hired anywhere …

  34. This hospital is okay i have NMO which is serious and I came in with severe pain, just for them to tell me to get covid tested and release me , they didn’t even help me. I had to come back to the front desk to nearly cry infront of them and tell them I need help. Not even close to a good experience

  35. I had a lung biopsy…it was the best experience I have ever had in a hospital …the nurses and staff that came to my room were amazing. I would stay there again.

  36. Do not receive medical services with this hospital. They will bill you non-stop for non-payment regardless of payments actually have been made and will be sent to collections. …

  37. Two times I had been there. The first time I was very pleased with the quality of work. But then the second time I called first. I want to say the staff need to learn what HIPPA is! They “place you on hold” but you are actually listening …

  38. Arrived chest pains told staff I had a cardiologist no one called told ambulance to take las palmas. Was taken to sierra I was about to be sent home with anxiety by er dr berumen . Once my dr stepped in I was correctly diagnosed. I was in …

  39. This Hospital need nurses and personnel to be more compassionate they don’t care about the sick or their families where is your priority? They answered our questions with bad attitude like we are charging for them …

  40. ***WARNING***WARNING***WARNING*** From 11 Nov 14-13 Nov 14. You take your life into your own hands showing up here. As a cardiac patient I was in the ICU. The place was dirty and unorganized. There is no “I” in ICU. I was given …

  41. they took forever to see me, and get my vitals, i am waiting for 4 hours now and no one see me yet and i am in pain i thought this hospital is good but i guess not, i don’t know what was going on inside and i am about to leave this place and go somewhere else this is not what i expected for its sad that you guys don’t do anything

  42. If the zero star option was available I’d give Sierra a ZERO. Brought my mother in at 10am for registration & pre procedure tests. It is now 1:15pm & I’m still waiting for her in the parking lot. I called her to see what’s going on & she …

  43. Due to this hospitals patient negligence, my father now has a infection. My family and me have made countless calls , faxes , emails to get some sort of acknowledgement, sympathy , but have recieved nothing. Now my father is receiving care at another hospital for their mistakes.

  44. I have to compliment the excellent care my husband received at the ER recently. Dr. M. Achalla and Garrett, RN were thorough, professional and pleasant! Same goes to ultrasound and X ray techs. I hope none of them leave El Paso anytime soon. We need staff like them in our hospitals desperately.

  45. I had a major back surgery on the 13th of this month and the quality of care that I got from the staff here was below standard. They never ordered any form of pain management for me after the surgery. The surgeon nicked my spinal cord and …

  46. My dad came in for rehabilitation after having hip surgery. The staff was great!! From the moment he came in everyone was so attentive to his needs- Dr’s, nurses, OT, PT, social worker, etc. I Couldn’t be more pleased with all their help and services.

  47. DO NOT GO! I am making this short. The intake doctor shouted at me in my room after I was admitted, and I had a heart condition. It took me off guard for him to walk in my room and tell me to turn the t v off and then to shout at me? While …

  48. I had a heart attack. The doctors and nurses were exceptional! There knowledge and expertise saved my life. ER, CCU and Telemetry floor nurses, aids and doctors thank you so very much for your kindness, patients and beautiful bed side manner. I’ll never forget Janae, Ava, Miriam, Luz and Sandra ❤

  49. Unorganized PERIOD. Went in for an ultra sound and couldn’t do it fully because there was not enough information on the doctors order and my order and the one they had was different. …

  50. Nurses are rude as he’ll I went to go with my wife inside one of pre op surgery to give her her stuff and she tells me I can’t see her while she is changing I go to her room they won’t take her stuff so I get everything she needs and the …

  51. This is a complete embarrassment for a hospital. My GF has type 2 diabetes and under there care and supervisor they let my GF’s sugar levels drop all the way down into the 20s! I came to the hospital and found my GF in a vegetative like …

  52. We had a tough Christmas this year. My father-in-law passed away that day. Yes, it was hard, but lucky we received some of the best service from an amazing nurse at Sierra Medical. If I wrote her name down, I definitely would have given her …

  53. I gave birth here March 4th, 2018. I had twin boys, vaginally. The nurses in labor and delivery were incredible, and made sure I felt cared for through every step of the way. Postpartum, the nurses were extremely attentive and always made sure I was comfortable.

  54. Horrible experience at the E.R. I took my husband to the E.R. at about six, I spoke to the lady at the front and advised her what was wrong with my husband. He was really bad with Vertigo that didn’t allow him to walk properly. We got seen …

  55. The Staff And The Doctors IN The Emergency Department are Extremely rude. It’s a private hospital , in a good location with the best of the best “supposedly” a blend it’s truly not. This is the closest hospital to my home, but I rather …

  56. I literally have been in my mom’s room for over 30 minutes AFTER pushing the call button. She is a Fall risk. Has to use the bathroom. I have since taken her myself. No one has yet to come. She is a FALL RISK. Her IV has not been connected …

  57. I am still here after my C-Section! The nurses have not been anything but exceptional. Specially my delivery nurse Nichole! She’s fun, upbeat and very caring.. When I went in to get my epidural not only was the anesthesiologist very fast …

  58. I had hip replacement surgery Feb. 11. The staff was amazing. Everyone was very knowledgeable and friendly. The food was wonderful as well. If I had to ring my bell for anything, someone was right there to fix whatever issue might be going …

  59. My sister in law is a dedicated nurse and was taken in for covid by an ambulance last night. She had to wait hours outside in the cold for a tent. I know this situation is bad, but that is terrible service, especially for someone who takes care of patients herself. Do better.

  60. First I then God then, to this Hopital and the nurses y Doctor I am a live. The staff teke very good care of me, like dowgther of a King, if I have to give 10 stars they deserve. When I arrive with Covid 19 I literary was almost gone …

  61. I’m a British. And have received care in England and I moved to America and birthed my daughter. This hospital is 100% thorough I stayed in hospital for 4 days where they cared for my me and my daughter. I have never been treated so well. …

  62. I was there last year with my dad. He checked in and went down hill very fast. The medical staff were outstanding in giving my dad the best they had. Unfortuatally it was my dad’s time to pass on. He spent a week in the cardiac floor a …

  63. Thank you for the wonderful care your u guys are doing for our family member. We are thankful for the angels taking care of you mother . Thank you kiandra for allowing us to talk to our mom during this difficult times in this pandemic. We hope to meet you one day and thank you in person 🙏❤️ …

  64. Not only do they take their sweet time, they jump you. I was there for 5 hours and all they did was take my vitals. Three was only 3 persons ahead of me and they still didnt call until 6 hrs later . Should have gone to Del Sol. So much for serving people fast and reliable

  65. The nurses at this hospital couldn’t even get an IV in my wife. They continued to give her pain medication that she was allergic to even though I told them that it was making her itchy and giving her a rash. When we would call the nurse …

  66. My dad went in and he was diagnosed with two fractures on his right ankle. We kept telling them it is under workers comp and the staff there just couldn’t get that through their brains! He was there for 4 days and they still couldn’t get …

  67. Bad experience…myvdaughter gasp for air when trying to sleep. They didnt take exray of chest or any labs…just vitals er dr chaves said its anxiety. Night before also went to er diffculty breathing said it was anxiety. Was not given …

  68. Very great staff, such as nurses and therapists. Pops was treated really well there by amazing people, such as Nancy, Matt and Paulina on the 4th floor. They emphasized everything the right way for us. Clean hallways, great gym, clean …

  69. This hospital was absolutely the worst. From the rude staff to the absent doctors, it was just a terrible experience. My grandmother suffered a stroke and was transferred to this hospital. She received an MRI and 48 hours, still no …

  70. I was admitted to your hospital for a saddle pulmonary embolus which has a very high mortality rate if not taken care of immediately. In spite of the hospital being filled to capacity with COVID patients, all the nurses assigned to my care …

  71. My mother was rushed to Sierra by paramedics although I requested another hospital. I was surprised to find the best emergency room staff compared to every other hospital that my mother had visited. The bedside manner of every member of …

  72. Nursing staff are very professional. My hats off to the staff. I enjoyed my over night stay.i was on the 4th floor (4019) The Nursing staff deserves a lot of credit. Im disappointed with Therapy..( thats just me) the therapist is the one …

  73. Currently has my wife waiting to be seen, when she’s been in there for over 2 hours sobbing. They need to figure out staffing or someway of seeing patients faster. Negligence like this is what kills people. Absolutely pathetic that they have as many issues as they do.

  74. Poor service negligence I understand being short staffed but still my mother is there room is dirty Dr has not gone to see her!!! I am very upset and will be calling someone very high up

  75. I have been to the Sierra campus for seven different surgeries. I was admitted after 2 of them. Staff was awesome and very attentive. Rooms were nice. The only reason I gave 4 stars is because the food left a lot to be desired. …

  76. I was taken into the ER Sunday morning by paramedics between 2-3 for epileptic seizures I had suffered at home. I sustained multiple bumps, bruises, cuts, and scrapes. I was processed and put into a room. At the time of arrival, my clothes …

  77. My dad was hospitalized there for a whole week. The whole hospital was friendly. The nurses were very helpful and very positive. The doctors were outstanding, including the housekeeping, and the kitchen staff. I had never been so satisfied with a hospital before. Keep up the good work and hats off to all the nursing staff on floor 3!!!!

  78. I will be honest. I absolutely love this hospital. they took great care of my situation several years back. the only reason for the three stars is because of the nurse practitioner I had in emergency. now she might not of seen much …

  79. Some good staff and practitioners – BAD administration. Slow, disorganized and good luck parking. Overall, it just does not feel like the folks here get that they are a hospital, not a restaurant or retail, etc. – they don’t seem to get …

  80. HORRIBLE STAFF. My mom went to drop off specimen that the ER doctor and staff ordered her to do…when my mom went back the new staff was terrible to her. Rude and disrespectful – no good for nothing, useless staff. I’m writing a short …

  81. My father was in the icu over Father’s Day weekend and the experience was very positive. All the nurses were attentive to my father, however Jennifer A the charge nurse went above and beyond for my father after surgery. Her attention to …

  82. Staff was very abusive and inexperienced. They mistreated my mother. And they treated her for the wrong illness she had COVID and was in the COVID unit but they were treated her for COPD until a doctor finally caught the mistake. She’s …

  83. I had a cervical fusión on 12/14/21 The staff was great however the hallway floors were dirty and stuffed. The room I was in 232 was dirty especially The restroom I could not believe how discusting it was . The window on the inside was …

  84. I was admitted on Monday the 13th of December, my birthday was December 16, the nurse practitioner brought me some bun cakes for my birthday and the nurses made me a card it was special to me. Who wants to be in the hospital on the ire …

  85. I had my daughter here in 2012 and my twin sons in 2018. Both experiences were incredible. I loved my nurses. My daughter had to be in the NICU and the nurses there were top notch. I miss going there for monitoring while pregnant with my twins, and will never forget everything they did for me.

  86. Why are you all informing your patients they can not leave against medical advice (AMA) because their insurance won’t cover their treatment. A simple google search will tell you this is a myth. Please educate the tired staff on the 4th …

  87. My family and i have been told to sit outside the emergency waiting room for 7 hours. This is supposed to be a top Stroke Center in El Paso. And yet my mother waited over 4 hours to be seen. And treated like a piece of trash by their staff. …

  88. This is the freaking worse hospital I’ve ever been to in my life. Receptionists were laughing at patients and unprofessional didn’t even ask what was wrong with my baby. They told me to fill out paper work since she’s never been here and …

  89. My mother unfortunately had to be hospitalized in Neuro ICU for 22 days. I have to say the worst moment ever for our immediate family. However my mother was blessed to have been sent to Providence Sierra. The doctors, nurses, and therapist …

  90. My mother was there for Falls (& to try to figure out why she was falling). She was supposed to be seen by Physical Therapy every day. They ignored her & let her stay in bed all day. They didn’t work with her on anything. Nursing had to do it all. PT was slacking off.

  91. Nurses and staff lack professional , nurses seemed to ignore you when you need them. Had a bad experience at Sierra. I had a knee replacement and night nurses wouldn’t come around, they also had a room that flooded, this was in …

  92. The most racist place when it comes to mix breeds is the most racist place in the El Paso when it comes to mix breeds kids this place needs to be under investigation by the federal government. I and my child with a rash with also a upset …

  93. My review is based only on one particular security guard at the Sierra Campus.

    Today at approximately 445 PM, I stepped out the main entrance of the hospital …

  94. If you are a healthcare professional (e.g. RN, RT, CNA, MRI Tech, etc.) do yourself a favor and don’t even apply to this hospital or any of the Hospitals of Providence owned by Tenet. Highly unsafe work environment all around. PCU/Medical …

  95. The medical floor on the 3rd floor some of the nurses are mean and don’t care about the patients. ICU was excellent the nurses are the best and could tell they love their job and care about the patients.

  96. Thank You! For seeing me right away! Went in with extreme pain throwing up bleeding! And the staff was friendly! No forms to fill out just care until I could actually provide something other than my SSN! Thank You Marlene from the ER for making it a quick intake! Thank You! THABK YOU!!!

  97. I don’t know why they offer check in on there site when in reality they don’t offer it. They shouldn’t have that option it hard for reason I left work thinking I can do that

  98. Most nurses are compassionate and respectful however I have had run ins with staff that is very unprofessional, rude, and inconsiderate. I’m amazed that there is staff working in a hospital environment with that kind of demeanor. I have had …

  99. My mom had a stroke and she was at the Sierra Campus stroke center ICU for 10 days until she was release to a rehab center. Her time there was good. Doctor Sheriff was able to intervene early and her stroke was minimized. My mom is …

  100. Was here for a cardiac procedure in July and the first 24 hours were five star. I began having health problems that next morning that were unaddressed by staff and had to leave this facility in order to get necessary medical care (to ER at …

  101. I did not feel like a patient here. . . I felt like a customer who got hustled. First of all, The staff give you little or no information while you’re waiting to see a doctor…. Then the doctor proceeds to prescribe every lab test, X-ray, …

  102. Sierra Medical Center staff is in serious need to learn lots in patient care bottom line! From the nurse manager, to some nurses on the working the floors. Med techs are puppets with no direction. Hospitalists are confused, worthless, …

  103. I came in to the ER with my daughter running high fever, she was treated right away, all staff very friendly and aswered all our questions. Thanks Dr Daggett! And Elizabeth B. RN

  104. It should be illegal for incompetent employees to work at hospitals. My mother went in for an endoscopy and was held
    3 hrs because she had to pay the copay before getting the procedure done when …

  105. UMC and Clinics almost killed me. I drove myself lethargic and should of been passed out to Sierra Providence and they saved my life!! I noticed because of covid alot of staff had quit but the ones there were tierd but did their jobs and I appreciate all of them and I now need them again and I know I’ll be in good hands

  106. The staff here is not qualified to provide medical care. My dad came into the emergency room due to internal bleeding and they made him go home after a blood transfusion without doing any tests or discovering the cause of the bleeding. He …

  107. Your staff is rude night is also for the patience to rest sleep but your staff on ICU neur floor make so much nosie how is my daughter and the rest of sick people going to rest if they let door’s slam talk loud. Am having a nervous …

  108. Came to get blood drawn and xrays. Waited in registration b area for half an hour. Then was told they were closing and directed us to registration a. I have now been here for over an hour and they still says i need to wait. They have 1 …

  109. My mother was airflighted here to the Sierra campus from Alamogordo, NM, with a severe stroke on September 24, 2022. She came out of ICU after a few days, and then went to the 3rd floor for a week and a half: So 3rd floor notes:. I …

  110. My husband was admitted here due to it being his kidney specialist’s hospital. If it was up to us, we would have gone elsewhere. Some nurses and techs are very nice and informative, while others lack basic human decency especially one …

  111. Overall not a terrible experience but I want to be fair to the majority of doctors who were good. The only exception was a young nurse by the name of JULIAN, TERRIBLE BEDSIDE MANNER. My dad got sick and my sister and I ended up helping my …

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