WTFCU, also known as Washington Telephone Federal Credit Union, is a federally chartered, cooperative credit union owned and operated by members, and offers a variety of financial programs and…
| Saturday | 9AM to 1PM |
| Sunday | Closed |
| Monday | 9AM to 4PM |
| Tuesday | 9AM to 4PM |
| Wednesday | 9AM to 4PM |
| Thursday | 9AM to 4PM |
| Friday | 9AM to 4PM |
3015 University Blvd W, Kensington, MD 20895
(Translated by Google) Like all banks they are, they are not reliable, they lie When they say friendly they are their enemy, at the slightest carelessness they take money from you for any reason. …
I use paper billing, they never send their statements out on time and then when I pay by check and mail it in immediately I have to keep calling my bank to see if the check cleared, then I have to put a stop payment on the check because …
always quick,and professional
Great people, doing their best!
This building is not accessible by the public. Only if you are Verizon employee. Why is it listed online?
Credit unions rock, but be prepared to wait awhile if you need to sit down with a bank representative on Saturday morning!
This is the worst credit union. Their people couldn’t care less about customers. Their one ATM is always down on the weekends.
No timeline to answer customer inquiries . Visit the Kensington branch on April 18 spoke with
Gladlys(?) . No reply as of today April 24 .
Great experience so far. Martiza helped me secure my auto loan in a few days at a great rate, no complaints here!
Honestly baffled that its 2020 and their website is so bad to navigate through,
a 10 day payoff quote is near impossible to get on the spot, learned it the hard way, after 3 hours at a dealership waiting to get a 10 day payoff for my trade …
Excellent Customer Service. Very pleasant at all times. If and when I call the Customer service. I always receive excellent Customer Service. Everyone is very helpful and kind. I enjoy banking at this bank.
Great experience with Amber in Consumer Lending. Simple online process w/out having to drive to any Branch for Service.
Their customer service is absolute dreck. If you have a question, any question at all, good luck getting someone on the line. You’ll hear a message that says no one is available at this time (repeatedly). Then, you’ll be forwarded to a mailbox that is full and no longer receiving messages. NO ONE will answer, ever.
This is one of the worst banks you can open an account with, they don’t have over draft protection, there online service are constantly undergoing maintenance, and purchases don’t reflect immediately on your account. I know several people who have banked with Signal Financial who changed banks.
Wasted 20 years of HORRIBLE CUSTOMER SERVICE AND A INSTITUTION that cares NOTHING about their members. Its terrible you can never speak to anyone at this so called banking institution. I am closing my account immediately.
Five Stars to Signal Financial for listening to my banking needs for over 30 years and responding with offers that are competitive and convenient. My wife and I purchased two used cars this year and the experience exceeded our …
Worst customer service. I’m not sure they care about their customers or if they care if they know how to use their services or not. Sent my mom to go get her online banking fixed. She called me from there and asked for some help over phone. …
I was a member for over 20 years until today. I went to the Kensington Branch and asked the rep to witness a beneficiary designation form from my employer retirement plan. She told me that the Credit Union did not perform this service. It …
They recently revamped their website and have completely thrown us for a loop. Nothing works and as a business owner I have lost all my employee info and I cannot access or navigate the site to pay them as scheduled, because it is still not …
This location has had some some of the worst customer service in the past year. Shakira and 2 other employees were not helpful, didn’t follow up or correct the errors made by the bank in a timely manor.
Signal FCU now charging $3 ATM withdrawal fees to other Credit Union customers. I’ve been using this ATM for years because it accepts deposits, was fee free, and closer to home than the FCU I’m a member of. Now it’s no different than the sketchy ATM you’d find chained to a tree at a local carnival.
Been a member my whole life and they are AWFUL. Very unresponsive. You must reach out multiple times to get an answer. Asked them to increase my transfer limit and took them a week to say “no” with absolutely no explanation. Complained to …
I am Loan processor and I applied for a loan here because they have a good rates. It took 2 weeks before they process my application. I got a good credit, My dti is 10% and I called them whats my pre approval rate coz I need to go to the …
I gave an extra star because Its very important to consider SIGNAL’s member target: historically underserved, underprivileged communities who either couldn’t or don’t participate in banking or those connected with the old telecon industry …
I have been a Signal Financial member for many years. Signal not only provides outstanding loan products but also excellent customer service. Signal has all the digital tools and resources so going to the branch is not needed, if you so …