SMALL BUSINESS BANK offers every micro and small business personal attention, free mobile banking and convenient card products, regardless of where in the US your business is located, registered, or…
| Thursday | 9AM to 5PM |
| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
13423 W 92nd St, Lenexa, KS 66215
They Suck!
The worse Bank
Bad customer service.
Someone should beat these people with a shoe.
Great customer service! Incredibly user friendly!
Personally wouldn’t bank here. They were very rude!
Absolutely terrible service, been waiting 2 weeks to hear back when they promised next day service
Very unorganized and they take weeks to approve an account then they close your account for no valid reasons….I would not recommend this bank to anyone!
They claim they are for small businesses, but if you use the features they shut your account down, even if you pay them $$ every month for pay services.
great service, but not compatible with most online accounting services – xero, 1800 accountant, etc. kind of a drag because they are very responsive.
Phone App is Horrible
The phone app keeps asking me for security questions that I never answered. It is difficult to work with. Doesn’t do Quickbooks downloads.
Easy to start your no-fee business account. Try it! Because who needs to pay fees on a checking account? Choose the No Bull Business Checking.
Mobile app is great only downside is long check hold time over 6 days before it clears, but ACH is fast.
I have had a very good experience with Small Business Bank. It is a plain vanilla account but I have found the customer service excellent.
I’ve been with this bank for several years and have had countless problems. Don’t bank here. If you call in and get Kendra she is rude AF! very unprofessional.
Wonderful bank for small business growth. Ralph & Chris provide solid financial wisdom with great lending rates.
Terrible customer service. Nobody knows what they are doing. I got told one thing by one banker, complied then was told to do something different by another banker and that first banker was wrong. No one knew ehat a DBA was. App functioned horribly. GO SOMEWHERE ELSE
Horrible, horrible, horrible – they are supposed to about Small Business – not even close – Cant get deposits in through Quickbooks, debit card not working – trying to deal with for 4 days – call center worthless – have to wait 3 hours for a call back – STAY AWAY
Fabulous bank that meets all of my small business needs no matter where I am traveling! I love the fact that I can do everything online and if I need anything their customer service is TOP NOTCH! I highly suggest trying out SBB!!!!
I have been with Small Business Bank for many years and rarely have any issues with them. Their website could use some updates, but it’s functional enough.
Changing my review to 1 star and closing my accounts, due to their fraudulent behavior surrounding PPP loans, difficulties reaching their rude customer service, and an awful web portal.
I feel like this bank is like family! They know my small business and me the second I am there! I care about them as well , and if I had an issue, I would would tell them personally, not blast them online! Keyboard Warriors…. ugh!
They claim they can set up a small business checking account in 24 hours. I’ve been trying to get an account set up for over two weeks, never get a call from them, I have to initiate all the communication. There was an issue with our …
My experience has been positive. I am not sure what people want from a bank that offers no fees and personal service, but for me, that is more than what most banks do offer. And they are friendly. Thank you, SBB.
I don’t understand the bad reviews. I have used SBB for about 3 years, and they are excellent! No fees, great customer service, truly “no BS”. Not glamorous, but effective… The application process/security was very thorough, I thought, but I appreciated that. I highly recommend dSBB!!!
Phone number is no longer working. If this bank is going under at least let your members know now, so we can start moving our funds to another bank. …
As a micro-business owner who works full time at a primary job, income from my micro-business is under $200 a month. I was bleeding money at credit unions and national brand banks because of all of their fees and penalties. SBB has no …
After looking online for possible banks to open a business account, I came across their website and applied for a micro business account. More than two weeks later and never hearing from them, I reached out to follow up on the status of my …
Imagine a bank staffed with personnel lacking all knowledge on banking using technology from the early 2000s and that is Small Business Banking defined. Deposits may be held 3, 5 or maybe 6 days. No way to know as there’s nothing telling …
I opened an account after reading it was a top rated bank for small businesses. I should have given up when just opening the account was so strenuous (they wanted me to pay $25 to get a letter from Delaware showing my company was in good …
I just called Small Business Bank to make a minor change in my loan payment. Although I was placed on-hold for about 3 minutes, the service I received was good. Friendly and professional. I have no issues thus far with SBB.
Opened online. Had a few hiccups, they needed copies of ID and IRS EIN letter but they only notify you thru the online banking, so if you just happen to check the tiny notifications link on their website. Would be good if they also …
Very Excellent Bank! Very Happy With Everything so far. Great Customer Service.
Awesome bank, and highly recommend it! …
Rather disappointed in this bank. Initial deposit took over a week to post to my account when it had cleared a week before. I had to remind them to post it. Ive had an open account with them since the end of March. We’re less than a week …
After being excited to join this bank I have had nothing but problems with checks clearing, poor customer service and poor bank app communication. I cannot wait to withdraw my funds and close my account. You’ve been warned.
All financial institutions are difficult to deal with, putting their own safety and reputation, far above customer service/satisfaction. And whereas Small Business bank may not be the worst, they are certainly in the running. Mismanaged, …
Pathetic bank and staff as they dont have experienced bankers who understand how to start a business to even be able to help business owners. I was dealt with rudely, like a criminal and even after supplying everything requested except for …
I like Small Business Bank.
The main reason I chose them was that they PICKED UP the phone and they are an AMERICAN bank that employs AMERICANS. …
Small Business Bank in Lenexa is the best bank for me! A year ago I was searching for a lender to refinance a commercial property I had purchased through owner financing. Main Street Credit Union couldn’t do it but referred me to the guys …
Gardner Bank, Small Business Bank, is terrific for my small business needs. They pick up the phone, I often talk to the same people like it was my local bank. They feel more like the experiences I’ve had with Credit Unions, personable and …
My experience was very similar to one of the other reviewers. After spending almost 2 weeks providing them with requested docs, and MORE requested docs and being promised I would have “an answer” by the next day I finally called them only …
Its no wonder this bank has such low ratings…they have yet to address there poor phone system and lack of their employees to actually help you. Every month I call their number and get put on holf fir at least 15 minutes…then the first …
I’ve had an open account with them since 6/2019 with less than a week from Aug and I still have not received a debit card, welcome letter or anything even though I’ve emailed, and called following up on this account. I will not call this …
I suspect they do not have the resources to handle the online bank. I submitted an application and it took them 3 days to call me to finalize the account. I was in the middle of something, so took a voice mail. I returned their call next …
If you are seeking the most inept customer service possible, this is the bank for you. Their lack of service, communication and competency will only make it more difficult to run your business. Avoid Small Business Bank of Kansas!
We opened an account over 2 weeks ago. I haven’t been able to get any information about our account. I had to call in just to find out why it was taking so long to receive any information about it being opened. I called in only to learn you …
Have been a customer since 2014. They have had constant turnover and customer service that only works M-F 9-5 central so if you need something at another time forget it. “Upgraded” the online banking and app and now I can’t even see a …
This company may have the worst customer service accross the banking industry landscape. It was impossible to get effective and efficient help in opening an account. To the point that after attempting to open the account with very minimal …
Almost ever interaction I have, they tell me something different and then are short with me or flat out rude. I got called today after calling Friday to have my account closed since the business is no longer in operation and I was told I …
If you want a real bank you are going to have to go somewhere else. You can’t even reach a representative from the bank because they are working through call center to handle your calls. Want a verfied bank letter or a voided check?? – …
If you want a real bank you are going to have to go somewhere else. You can’t even reach a representative from the bank because they are working through a call center to handle your calls. From a verfied bank letter that takes up to 10 …
The first I was skeptical. I got a few small issues. Never had a problem contacting the bank. I do suggest you read a few things more closely than I did. They have worked well with me, Even when I was quite upset with a few things. I do …
Previously was Gardner State Bank and service, everything, was excellent. Since moving to Smallbusiness bank, fees increased and service decreased. I have phoned hitting every option available on their recording. All options lead to a …
Do not bank with this Bank. They have 0 customer service, a terrible app and banking interface and 0 integrity. The bank routes calls in through a third party call center. The people at this call center are clueless and very rude,I got hung …
Very scary. They have customers that are scammers. One of their customers Faked an invoice to us (using an email that was from our company but had an extra letter in the email address) for $95,000 to ACH into their account at Small Business Bank. Would not trust this institution!!!