Smart City Telecom is a full service internet and telecommunications company that has been serving the communities of Celebration, Lake Buena Vista, and Bay Lake, FL, as well as over 10,000 businesses in Central Florida since 1969. Whether you work, live, or play in these communities, Smart City Telecom is your one stop destination for all of your voice and Internet needs.
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
3100 Bonnet Creek Rd, Orlando, FL 32830
Archaic telephone and communications system.
Great place to work
Terrible call center dirty with horrible managers.
Internet is ok. Expensive as hell. Not recommended
Great place to work
Awesome info highway!
Work
The internet is super fast. Great company!!
Best internet company in Celebration and Windermere
Best customer service of any tech company
very bad internet in lebanon everywhere
This company has fast internet service and great customer service!
The Internet is down CONSTANTLY. Absolutely hate this company. Only with them because my community doesn’t offer any other.
Frequent outages. Prices of a telecom giant and support chain of a mom-n-pop, worst of both worlds.
I signed on on Monday and today is Thursday and have not heard anything. I am canceling the order.
I received this as part of my monthly rent at Windermere Cay apartments. The Internet is weak and intermittent. If I could get another provider in, I would do that.
The worst service I have received from a company, from the customer services, their poor communication, let’s not talk about if you decide to go with another company. If you want great service, stay away from them 😊 …
Just wanted to say thank you smart city and our tech Chad!! You came to fix our problem super fast and we were up and running again on Black Friday! You guys rock! …
Do not use Smart City. Unfortunately my apartment complex only allowed Smartcity for wifi so I had to use the service but I’ve been extremely disappointed. LOOK ELSEWHERE.
Worst company ever. I got home from work and all of the sudden my internet is out. They supposedly have 24 hour customer service we’ll try being on hold for 15 mins and still not receive an answer! 0/5 stars if I could
Smart City and Staff are very knowledgeable about their products. They are always there to assist with any questions and the customer services is always on point. Thank you Smart City!
Very happy with Smart City. Outstanding customer service with a quick resolution and follow-up. Service is as good as it was the day we started even years later.
Very rude. The most inconsiderate people I’ve ever met in my whole entire life. I don’t understand how people can be so naive and speak so rude. They supposed to understanding and professionals. My 7 year old has more respect and speak more …
Internet is patchy at best. Works for a while and then in and out. We are constantly having to pull the power plug to reset the unit. Of course Murphy’s Law dictates that it is at its worst during big sporting event!
Poor customer service. They do not care if you satisfied or not. Make you buy out of a 2 year contract when only have for 30 days and completely dis-satisfied with service. Service goes in and out continuously. …
I have had great service from Smart City. They have been quick to respond to our needs, and excellent troubleshooters. No complaints here.
Just awful. Short and rude customer service. Refusing to fix my internet for 6 months!!!. I hope they lose their contract at Windermere Cay. Absolutely terrible. 6 visits in 4 weeks and still nothing. I had it on an off for 2weeks. And when it’s on my Netflix is blurry as hell. #rebrandtoDumbCity
The company boasts a small company with customer friendly representatives…..until the install is over. Then it’s business as usual. I waited for months to get service in my downstairs closet. Butcher subcontractors came in a blew a hole …
Never in my life have I seen such horrible customer service and a blatant disregard for doing the right thing. Chloe and Keisha in particular are terrible and Keisha claims to be the manager of the call center. In December, my service was …
Hold Time
Comcast – 25 minutes usually
Smart City – 0 Minutes usually …
My husband and I were considering switching to Smart City but when we saw all of the other reviews and the problems they had with customer service we decided to stay with our present telecom company. Please Smart City improve your ways so others may switch.
For anyone seeking home internet service there are a couple of things you probably would like to know… It will take approximately two weeks to get internet into your home between the initial consultation and the installation. Your …
The techs that came out were very professional and funny as well. They went over and above to help get my internet up and running. So far the speeds are great and reliability is 100%.
I am the CTO for an MSP and I have a large client using Smart City as their ISP. In the last 5 years, we have had zero downtime with Smart City. In a world where ISPs have become the weakest link, Smart City has earned my trust with their …
Better choose a different provider, there is a catch in the contract and you may be charged 1 1/2 year of service at the time of disconnection like us unless you planning it long ago like you have only this to think about. …
Worst Internet I have ever had. I think my roommate and I call at least once a month to have them troubleshoot it because our WiFi goes out for no reason. They’ve been telling me for at least a few months now that the issue is that they ran …
Forced to have it through my apartment complex, typically have to reset my router 3x a day minimum. Currently, it’s been out for over 3 hours across the entire complex and they haven’t sent anyone to fix it. If you can find better WiFi, do it.
I utilize SmartCity services for both my home and business in Celebration. Our business services have been rock solid, and response time to outages or incidents has been quick. …
I have been working with Smart City since they arrived at Walt Disney World, the company I am with now has worked with Smart City for more than 9 years. They provide all our communication needs and always exceed our quality and service expectations.
Smart City and their staff have been an excellent partner for our hotel! They are truly professional and go above and beyond to ensure their product is top notch and delivered seamlessly to our guests. Our clients are very happy with the …
Having fiber to the house is amazing. Its insanely fast both down and up, which is nice when you have to get work done and push some big files around. The service technicians are top notch, and the few times I’ve had to contact customer …
We have been with Refresh aka now Smart City for several years. Andrian A. is always extremely helpful and professional. A true asset to the company and the reason we are happy clients.
I have been dealing with Smart City for nearly a year. Their fiber service is faster than cable, obviously, but not as reliable. Now, I have rented my house and transferred their service to my tenant and they continue to try to gouge me …
I have been a customer of Smart City since they are my only option for an ISP where I live. Unfortunately they have decided not to participate in the government’s temporary pandemic relief assistance program, the Emergency Broadband …
Every time I have called Smart City – EVERY SINGLE PERSON is nice and accommodating. I have no idea why they have less than 5 stars. People need to stop being so demanding and just give grace. Too many people out here judging instead of appreciating an actual person picks up the phone when you call Smart City.