While I noticed the staff was friendlier than in the past, I still waited 1/2 hour to be seen (had appointment). They are very expensive especially when compared to online services.
I was so impressed with the service! I was greeted by a very welcoming woman, was taking into the room within 5 min and wasn’t left waiting for the doctor for more than 5 min. This is how a patient should be treated!
Had an eyelash that was poking me in the eye and bugging me for at least three days. They got it removed without issue and my eye is not driving me crazy anymore! Thanks Smart Eye Care in Augusta Maine.
They are a joke. They were a better business before they moved to the new location. They took better care of their customers/patience. Go some where else if you want to be treated like a human and not a bother.
If setting up the appointment is anything to go by, this is going to be the best eye doctor visit ever! Chaz, who answered the phone, was personable, helpful, and a credit to the office. I will update after the appointment.
I think one of the requirements of working at SEC is that you must love your job. Everyone sure seems to! And I agree with other reviewers: Dr. Quint is an expert who takes time to get your care right. Highly recommend.
Fantastic experience. Friendly staff worked with my husband and I as we juggled our three month old during our appointment . The doctor was extremely personable and experienced. would recommend to anyone…
My Doctor is very thorough and extremely pleasant. She takes in my existing medical issues into account, and by the time I left I was much more knowledgeable, and had all of my questions answered so I understood everything completely! Love this place!!
Thank you thank you! You saved me! I broke my glasses last night and by 10am today I had a brand new pair! I literally cannot see without them. They were friendly, efficient and professional. They also took my insurance and got me into a nice pair of glasses. I will be back! Highly recommended!
Dr. Smart was so rude to me and my child, telling me I should have gotten a sitter amongst other comments, and demanding him to do things/or not to do. I felt very uncomfortable/stressed and rushed out of there. I get to the front desk …
I ordered contacts in December. I had to call back five times to get them ordered. I finally got them ordered I waited two weeks for them to show up and the order was wrong. I’m still waiting and today is February 1st. I don’t mean to be a …
Wow!! Absolutely blown away by this practice!! Not only were they very timely with our visits but also offered great advice. Phenomenal staff and incredible selection of products. We love the convenience of the Saturday hours as well!!
Second year in a row they screwed up my glasses. Last year they gave me the wrong lenses, despite paying for a higher grade lense. This year they failed to include transition lenses, again paid for transition lenses. My husband and I are …
So my husband came in for service the front desk was rude. To top it all off the eye exam was 1200 and it took them 3 weeks to get him his glasses after making the lenses wrong. What ever happen to lens in an hour ? Well this isn’t that …
New customer. The lady i spoke to over the phone was very friendly and helpful, and was able to get me in rite away to be seen. Apon arriving another lady got me signed in and started my eye exam. She was not as friendly and seemed …
Tore a lens on vacation. Called and went to 3 different places. They all either wouldn’t or couldn’t help. Smart EyeCare was sympathetic and helpful. They were fast and efficient. Once they got my prescription from my eye doctor they gave me a sample immediately. If I lived in Augusta year round it’s the ONLY place I would go.
Went in for the first time to have a pair of glasses repaired. And even though I have the VSP insurance, they wanted $30 up front since I was not already a customer of them. I did not leave my glasses to be fixed and I certainly won’t go back.
I recently had specialty care in Boston and my regular local doc knew nothing about it and was not interested in learning. I called these people, got right in and Dr. Quint knew all about it. She did exactly what was needed. Everyone there …
I have been going to Smart Eyecare for years. They have always been amazingly professional, have an extremely clean welcoming offices and friendly staff. When I am having an eye issue or emergency they are always able to get me in very quickly.
Went to see Dr. Holden today for regular eye checkup. He was great! He was very thorough, and especially liked the way he listened carefully to what you were saying. Stopped in mid-sentence if you started to say something so he could hear your concerns. Very professional. I was impressed. Thanks Dr. Holden!
They provide great service and have a great selection of glasses to choose from. Very friendly people. They are very thorough with their eye exams and their office is very clean. I get my glasses quickly after ordering them and they are very helpful to make sure everything fits comfortably.
My entire family went here this year for our eye exams. Besides the doctor, everyone was short and acted as though we were in their way. The nurses explained NOTHING throughout the process and got irritated with my child when she didnt hold …
The care received is the best. Dr Quint takes the extra time to discuss your eye health with recommendations for improvement. Always a great visit! Highly recommend Smart Eye Care. You will not be disappointed.
I’ve been a patient at both the Bangor and Augusta offices for quite a few years now and I’ve always had a fabulous experience. The doctors I have seen have always been very kind and more than willing to make sure I understand what’s going …
I really appreciate it the way that they are handling this pandemic. There on time, very friendly, and extremely professional. My appointment went quick. Everything was explained to me thoroughly. They even had my contact prescription in …
It was a pleasure meeting with Ken who fit me with glasses. He was professional, patient, kind, sincere, and happy all the while listening attentively to my many requests! Sandy and Eden were a delight as well! There was a sense of calm and order in the clinic and it was clean, airy, and bright. I would highly recommend Smart Eye Care!
Despite the challenges that COVID has caused, the team at Smart Eye Care was very customer service focused with making me feel at ease, safe and comfortable. The offices and common areas were all disinfected and as a patient I did not feel …
As always, I had a quick and easy experience at Smart Eye Care. From the Reception staff to the Dr., everyone is pleasant and professional; the appointments run on time with little waiting, the exams and screenings are thorough, and the …
Just received a e-bill for my service back in May of this year. I found it in my spam folder as a fishing scheme…looks as though they have been billing me, by email, since July and I had no idea. I never received a phone call, or a paper …
Smart Eye Care is wonderful! I have struggled with dry for years. My former eye clinic told me to put in eyedrops eight times or more a day. It never really helped the dry eye. Because of my dryness my glasses were never exactly right. …
I have been a patient of Dr. Quint for 2-3 years now. I struggled with with dry, blurry extremely red sore eyes for years! I had been to a couple different eye doctors and tried more drops, over the counter and prescription, then I can …
Absolutely love Dr Quint, followed her from Farmingdale to Augusta. She really listens to you helped with my dry eye condition and has been the best! The whole “crew” from receptionist to Doctor and Optical are great!
Love Dr. Quint, but the office NEVER answers the phone! I’ve heard customers complaining at reception, and they are told, “We get really busy sometimes.” I get that but most people work and are also very busy and can’t just wait for a call …
Definitely don’t recommend smart eye care. I’ve had numerous issues with them the most recent being them “losing” my appointment so I showed up and they claimed I didn’t have an appointment that I waiting over a month to get into to. I also …
After reading some of the other reviews about this company I can honestly say I’m not surprised by what I experienced. As a new patient I came in with hopes they would help me with some issues I was having with my contacts. I was …
It’s been a few years since I’ve been here, my how it’s been negatively changed. I had a 7am appointment. First person of the day. I waited almost fifteen minutes before the tech did my initial screening. Waited some more. Doctor was busy …
Thank you so much to the eyewear specialist who repaired my husband’s glasses, even finding a replacement for the bow that he had lost. He is blind, but he still likes the feel of his old glasses. We appreciate your kindness and understanding so much!
Dr. Tobyne is great and the support staff is kind and helpful. I was able to have an exam and order new glasses in under an hour. It’s so nice when an office has competent people working there. I highly recommend.
Hideous experience.
Very good experience. Would not go anywhere else…
Great place, very friendly and knowledgeable. Loved my experience there.
Friendly, competent staff and state of the art equipment, who could ask for more?
It’s a great company that mixes alot of good magic with experience
Great experience. Everyone was professional, and explained everything so I could understand it. I highly recommend them to everyone.
Very good staff. Optometrists was very nice and knowledgeable.
Would highly recommend this business.
Smart Eye Care was awesome. Great customer service and very professional.
From the friendly welcome to the most extensive exam I have had in a long time my experience was top notch!!
Useless. They are all about selling not getting things right. Doctor rushes through the whole process.
I would not recommend this place. Trying to get your medical records transferred is horrid and they don’t get it done.
Very professional, respectful, and kind people.
Very nice staff and doctor. I didn’t have to wait long at all, which is my biggest pet peeve about health related appointments.
I had the best experience at Smart Eye Care. Everyone was professional and friendly. I highly recommend Smart Eye Care.
I had a professional, safe annual eye appointment. Thank you Dr Quint, Katie and Jess.
Super friendly staff. Katie is awesome and super kind. Dr. Quint as well! I cannot recommend this place enough!
While I noticed the staff was friendlier than in the past, I still waited 1/2 hour to be seen (had appointment). They are very expensive especially when compared to online services.
Best doctors! Best selection of stylish eye glasses!! Love Dr. Smart and the whole team!
I was so impressed with the service! I was greeted by a very welcoming woman, was taking into the room within 5 min and wasn’t left waiting for the doctor for more than 5 min. This is how a patient should be treated!
You served my daughter not me. Amazing quality response.
Friendly people, Dr Toybyne is wonderful!
Had an eyelash that was poking me in the eye and bugging me for at least three days. They got it removed without issue and my eye is not driving me crazy anymore! Thanks Smart Eye Care in Augusta Maine.
They are a joke. They were a better business before they moved to the new location. They took better care of their customers/patience. Go some where else if you want to be treated like a human and not a bother.
If setting up the appointment is anything to go by, this is going to be the best eye doctor visit ever! Chaz, who answered the phone, was personable, helpful, and a credit to the office. I will update after the appointment.
First time ever having to go to an eye doctor and they made this very easy to receive the assistance required. Highly recommend Smart Eye care! …
I think one of the requirements of working at SEC is that you must love your job. Everyone sure seems to! And I agree with other reviewers: Dr. Quint is an expert who takes time to get your care right. Highly recommend.
Fantastic experience. Friendly staff worked with my husband and I as we juggled our three month old during our appointment . The doctor was extremely personable and experienced. would recommend to anyone…
I have always been very well cared for ,buy all the people here.
Terrible establishment! Have been a long time customer and have received the worst customer service the last couple years. …
My Doctor is very thorough and extremely pleasant. She takes in my existing medical issues into account, and by the time I left I was much more knowledgeable, and had all of my questions answered so I understood everything completely! Love this place!!
Thank you thank you! You saved me! I broke my glasses last night and by 10am today I had a brand new pair! I literally cannot see without them. They were friendly, efficient and professional. They also took my insurance and got me into a nice pair of glasses. I will be back! Highly recommended!
Dr. Smart was so rude to me and my child, telling me I should have gotten a sitter amongst other comments, and demanding him to do things/or not to do. I felt very uncomfortable/stressed and rushed out of there. I get to the front desk …
I ordered contacts in December. I had to call back five times to get them ordered. I finally got them ordered I waited two weeks for them to show up and the order was wrong. I’m still waiting and today is February 1st. I don’t mean to be a …
Wow!! Absolutely blown away by this practice!! Not only were they very timely with our visits but also offered great advice. Phenomenal staff and incredible selection of products. We love the convenience of the Saturday hours as well!!
Second year in a row they screwed up my glasses. Last year they gave me the wrong lenses, despite paying for a higher grade lense. This year they failed to include transition lenses, again paid for transition lenses. My husband and I are …
So my husband came in for service the front desk was rude. To top it all off the eye exam was 1200 and it took them 3 weeks to get him his glasses after making the lenses wrong. What ever happen to lens in an hour ? Well this isn’t that …
New customer. The lady i spoke to over the phone was very friendly and helpful, and was able to get me in rite away to be seen. Apon arriving another lady got me signed in and started my eye exam. She was not as friendly and seemed …
Tore a lens on vacation. Called and went to 3 different places. They all either wouldn’t or couldn’t help. Smart EyeCare was sympathetic and helpful. They were fast and efficient. Once they got my prescription from my eye doctor they gave me a sample immediately. If I lived in Augusta year round it’s the ONLY place I would go.
Went in for the first time to have a pair of glasses repaired. And even though I have the VSP insurance, they wanted $30 up front since I was not already a customer of them. I did not leave my glasses to be fixed and I certainly won’t go back.
I recently had specialty care in Boston and my regular local doc knew nothing about it and was not interested in learning. I called these people, got right in and Dr. Quint knew all about it. She did exactly what was needed. Everyone there …
I have been going to Smart Eyecare for years. They have always been amazingly professional, have an extremely clean welcoming offices and friendly staff. When I am having an eye issue or emergency they are always able to get me in very quickly.
Went to see Dr. Holden today for regular eye checkup. He was great! He was very thorough, and especially liked the way he listened carefully to what you were saying. Stopped in mid-sentence if you started to say something so he could hear your concerns. Very professional. I was impressed. Thanks Dr. Holden!
They provide great service and have a great selection of glasses to choose from. Very friendly people. They are very thorough with their eye exams and their office is very clean. I get my glasses quickly after ordering them and they are very helpful to make sure everything fits comfortably.
My entire family went here this year for our eye exams. Besides the doctor, everyone was short and acted as though we were in their way. The nurses explained NOTHING throughout the process and got irritated with my child when she didnt hold …
The care received is the best. Dr Quint takes the extra time to discuss your eye health with recommendations for improvement. Always a great visit! Highly recommend Smart Eye Care. You will not be disappointed.
I’ve been a patient at both the Bangor and Augusta offices for quite a few years now and I’ve always had a fabulous experience. The doctors I have seen have always been very kind and more than willing to make sure I understand what’s going …
I really appreciate it the way that they are handling this pandemic. There on time, very friendly, and extremely professional. My appointment went quick. Everything was explained to me thoroughly. They even had my contact prescription in …
It was a pleasure meeting with Ken who fit me with glasses. He was professional, patient, kind, sincere, and happy all the while listening attentively to my many requests! Sandy and Eden were a delight as well! There was a sense of calm and order in the clinic and it was clean, airy, and bright. I would highly recommend Smart Eye Care!
Despite the challenges that COVID has caused, the team at Smart Eye Care was very customer service focused with making me feel at ease, safe and comfortable. The offices and common areas were all disinfected and as a patient I did not feel …
As always, I had a quick and easy experience at Smart Eye Care. From the Reception staff to the Dr., everyone is pleasant and professional; the appointments run on time with little waiting, the exams and screenings are thorough, and the …
The staff is always so friendly and helpful. They always have the office beautifully decorated.
Just received a e-bill for my service back in May of this year. I found it in my spam folder as a fishing scheme…looks as though they have been billing me, by email, since July and I had no idea. I never received a phone call, or a paper …
Smart Eye Care is wonderful! I have struggled with dry for years. My former eye clinic told me to put in eyedrops eight times or more a day. It never really helped the dry eye. Because of my dryness my glasses were never exactly right. …
I have been a patient of Dr. Quint for 2-3 years now. I struggled with with dry, blurry extremely red sore eyes for years! I had been to a couple different eye doctors and tried more drops, over the counter and prescription, then I can …
Absolutely love Dr Quint, followed her from Farmingdale to Augusta. She really listens to you helped with my dry eye condition and has been the best! The whole “crew” from receptionist to Doctor and Optical are great!
Love Dr. Quint, but the office NEVER answers the phone! I’ve heard customers complaining at reception, and they are told, “We get really busy sometimes.” I get that but most people work and are also very busy and can’t just wait for a call …
Definitely don’t recommend smart eye care. I’ve had numerous issues with them the most recent being them “losing” my appointment so I showed up and they claimed I didn’t have an appointment that I waiting over a month to get into to. I also …
After reading some of the other reviews about this company I can honestly say I’m not surprised by what I experienced. As a new patient I came in with hopes they would help me with some issues I was having with my contacts. I was …
It’s been a few years since I’ve been here, my how it’s been negatively changed. I had a 7am appointment. First person of the day. I waited almost fifteen minutes before the tech did my initial screening. Waited some more. Doctor was busy …
Thank you so much to the eyewear specialist who repaired my husband’s glasses, even finding a replacement for the bow that he had lost. He is blind, but he still likes the feel of his old glasses. We appreciate your kindness and understanding so much!
Dr. Tobyne is great and the support staff is kind and helpful. I was able to have an exam and order new glasses in under an hour. It’s so nice when an office has competent people working there. I highly recommend.