I have called SMECO three times only for them to hang up on me each time. What a difference a fourth call made. Kimberly went the extra mile to help me with my question. Thanks Kimberly for all your help.
Almost every time there’s a storm or it’s a little windy, our power goes out – doesn’t make any sense. You may be without power for hours, maybe even days with this company.
Horrible staff from the rude folks that answer the phones in the call center, all the way to the linesman. The billing department deserves an award on its own. Rude and belligerent would be a mild description. Another monopoly gone power crazy.
I called them on the phone, the lady was very nice and professional, and answered any questions I had for her. I’m moving to new house and she helped me set up the transfer for billing.
1 star is too good for this horrible horrible horrible company but I did not get the option to give a zero. Please do your self a favor and pick any other company. This company will not help you in the worst of worst times. they only care about profits and in all honesty I firmly believe their humanity is gone.
The service sucks, they don’t work with anyone, they don’t turn your power on over the weekend, for a corporation like there’s, someone should be there 24/7. The new smart meters, are a joke and my bill has gone up since they were installed.
Been dealing w SMECO since moving to Charles County 30 yrs ago. Customer Service are great and take their time working with you in person. They go out of their way to help you!😍God bless them all. …
If i could give them a negative review i would. NONE of they supers tried to help me. LESLIE proceeded to not try and work with me in any way and she wouldnt even listen to the situation concidering they messed up my bill and didnt say …
Frequent outages and terrible response times. Every thunderstorm our power seems to go out. Right now it’s been over 7 hours with no electricity, our power has come back on 3 times only to be shut off again shortly thereafter. How TF are we supposed to sleep right now in the dead heat of summer.
On a budget plan and every month they increase my payment. The crazy thing is I do not even be home more than 8 hours a day. I live alone so what usage are they capturing?? I think it is corruption and soon as I can find another electric company they can kick rocks.
Smeco is terrible. My December bill was over 550 dollars and my January bill 733 dollars. These prices are insane. It was this much last year the same time. what is going on? Something needs to be done!!!
Great customer service, but sometimes I question their deceptive billing practices. How does a bill magically jump from $200 to $400 in the same month? Then I realized they were requesting me to pay the past due amount which was just $200 to avoid the power going out.
Smeco is the worst This needs to stop we getting over charge for nothing it’s wrong I’m sorry I’m not home 10hours out the day I leave nothing on. My bill is 266 a month for what. It’s wrong what can we do to STOP this madness highway robbery at it’s best. I pay 100+ in fees
Call center personnel are rude and really could care less about helping you. It’s an effing shame they have the monopoly on electric service in SOMD. My other electric provider, dominion power will bend over backwards to help you. SMECO should take some hints from them.
Power goes out everything there is a thunderstorm in Brandywine. This is aftet they install a bunch of new electrical boxes i the are. Yesterday outage lasted 10 hours. Let’s see how long this one takes. Terrible service. Never thought I would crave to have Pepco back.
Power Lines are underground in the Preserve neighborhood and we constantly get power outages when storms roll in. Makes absolutely no sense to me because I never had an issue when I lived in Montgomery County and was serviced by BG&E. Too, too hot for this nonsense. Someone needs to look further at this company and correct the issues.
Power goes off NUMEROUS times a week. Doesn’t matter if it is storming, raining, wind, or a hard sneeze…it WILL go out. Superbowl Sunday, Feb 4, power went out and stayed off over 2 Hours!!! Could not get a reason WHY it went off, just …
Beware. Whatever your actual usage is, they double it and add a bit more for their fees. For instance, my usage amounted to $248.26; their fees for the same period was $257.98. How can a company charge me more in fees than in actual …
I do not understand the billing system. One minute my bill is $270 next minute I owe $500. Even with making some type of payment every month I constantly get threatened with a disconnection notice and they want all money even if I owe $200. …
I wish I would have gotten everyone’s names! Was living in a house until it unexpectedly needed a heavy up and reintroduction to smeco.. took a few weeks for all the repairs but once everything was done and the next steps were in SMECOS …
They require inspection if the service has been inactive for over 12 months. This will cost home owner lots of time and money if they bought a house from bank or REO. Most houses are ok just been without power for some while. They should …
SMECO you suck ! you were real quick to charge me a $300 deposit and now 45 days after I still haven’t gotten my refund! Your people change my zip code lie and tell me a check was issued LIARS , so sick of business practices these days. …
Hannah the so called manager provides terrible customer service and hangs up on valuable customers. I never wanted to go solar but If these are the people I have to deal with I’m running to solar to cancel on this monopoly. Treat People as you would like to be treated
SMECO is the absolute WORST electric company I’ve ever had to deal with. They advertise a “low rate” for electricity, then charge double that rate in a distribution fee! And that distribution fee is definitely not being put back into their …
Powers been out for and hour. Smeco at 715 p.m. says crew is on the way. There maps outage says no outages reported yet they update it every 15 minutes Really? You call and see if there are any outages in your area and they don’t answer you …
So I just received my bill from SMECO. Usage price is $42.23but my bill total is $90.92. They have more than doubled my total bill with their Distribution Service fees. It’s time the media get involved and does an expose on this company. NEVER have I seen such a thing in a utility company. This can not stand!
If I could give them zero stars I would, and I’m usually generous. Paperless billing consists of a single text message at an ungodly hour (11pm or 4am usually). No email, no other follow up texts. I’ve repeatedly called to get paper bills, …
I have had to contact SMECO multiple times in the last few months to change service addresses, report broke street lights, and other things. Every single time they have been awesome to deal with, always fixing the problem quickly and being …
For such a group of overpaid employées, we consumers do not get our moneys worth! Today. 5/26/2022, is the third day my power has gone out in the last 4 days. They need to maintain their equipment better. Rarely is anything updated or improved! If you are increasing our ratés then damnit put OUR money to goodcuse!
Previously used SMECO for an entire year living in an apartment and had no issues, but moving to another apartment building was the absolute worst experience I’ve had with any utility company. It took a solid week of calling just to reach …
The electric bill has gotten out of hand with this company. no slow trickle up with charges or easing you into it…Bam! they nail you with a 30% increase and make it damn near unaffordable. No other choices in the area, Thanks for lookin-out. am I paying someone else’s bill? Do you like your raise?
Jesse Williams SMECO HEIP Energy Auditor performed an home energy audit on my home. He carefully explained the process of an energy audit and once it was completed, he sent the report. He took time to answer any questions I had and …
The only thing less reliable then SMECO power is the government! Hey SMECO, I’ll continue to pay you if you let me change to a company with more reliable power. Or perhaps, you could issue a credit since I have to buy food all the time to restock my freezer and fridge that thaws out because I don’t have power
We have two electric boxes in my home. We get two separate bills. We been living here for 2 and half years. Never been late. I use one check and write both accounts on the check with both voucher and send it in. Last month my bill got …
They are absolutely horrible to work with. I had a fraud alert on my credit card so now all payments have to be called in and I can’t send a check?! Their processes make no sense at all and they refuse to work with customers.
I ordered a new thermostat and was waiting for it’s arrival. After 20 days of it not arriving, I called to check on the status. “We are out of stock. The new shipment will arrive Thur and we will send it out to you next week”…SOOO many …
12 years ago, we had Pepco and there service was unreliable. We were happy when SMECO took over our area. At that time, Pepco’s service was horrible and the outcries sparked their efforts to improve their infrastructure and service. Now, …
We were served by SMECO from 1969 through 2020 for four different properties and they were excellent. Fair pricing, very responsive customer telephone help desk and professional line crew work after storm outages. Cannot understand the …
I’ve been with SMECO since 2002. I’ve never had any problems with their services. There are intermittent power outages during the summer sometimes for reasons beyond our control. I’ve never been without power for more than a couple of …
Complete rip off
They are evil
Nothing good to write about this company
Had me on hold for 35 mins
they are horrible…they don’t try to work with people on their bill!!!
Terrible on outage response time and repair
I would agree with the zero stars, if I could I would
The person who worked with me today was very nice and professional.
A. Crooks
B. Thieves
C Organized Crime
D. All of the Above
Kia is awesome! Thanks for helping me out on the phone!
Always friendly when you call even during power outage.
Keep calling me for service. Not willing to take me off from their calling list. Terrible
It’s ridiculous that you have to pay a deposit then you give it back when you feel like it.
Been dealing with them for years and they have great service so far.
smeco came to my school and was horrible she was annoying and loud
I have called SMECO three times only for them to hang up on me each time. What a difference a fourth call made. Kimberly went the extra mile to help me with my question. Thanks Kimberly for all your help.
very dependable service. If power is interrupted (rarely) they are quick to restore it. Been a customer for 22 years
Very friendly and helpful.
Almost every time there’s a storm or it’s a little windy, our power goes out – doesn’t make any sense. You may be without power for hours, maybe even days with this company.
Left without power for 4 days going on 5 for a small downed wire. Trash company and lazy
Horrible staff from the rude folks that answer the phones in the call center, all the way to the linesman. The billing department deserves an award on its own. Rude and belligerent would be a mild description. Another monopoly gone power crazy.
I called them on the phone, the lady was very nice and professional, and answered any questions I had for her. I’m moving to new house and she helped me set up the transfer for billing.
1 star is too good for this horrible horrible horrible company but I did not get the option to give a zero. Please do your self a favor and pick any other company. This company will not help you in the worst of worst times. they only care about profits and in all honesty I firmly believe their humanity is gone.
The service sucks, they don’t work with anyone, they don’t turn your power on over the weekend, for a corporation like there’s, someone should be there 24/7. The new smart meters, are a joke and my bill has gone up since they were installed.
Been dealing w SMECO since moving to Charles County 30 yrs ago. Customer Service are great and take their time working with you in person. They go out of their way to help you!😍God bless them all. …
The lady’s are always happy to see u
If i could give them a negative review i would. NONE of they supers tried to help me. LESLIE proceeded to not try and work with me in any way and she wouldnt even listen to the situation concidering they messed up my bill and didnt say …
Frequent outages and terrible response times. Every thunderstorm our power seems to go out. Right now it’s been over 7 hours with no electricity, our power has come back on 3 times only to be shut off again shortly thereafter. How TF are we supposed to sleep right now in the dead heat of summer.
On a budget plan and every month they increase my payment. The crazy thing is I do not even be home more than 8 hours a day. I live alone so what usage are they capturing?? I think it is corruption and soon as I can find another electric company they can kick rocks.
Smeco is terrible. My December bill was over 550 dollars and my January bill 733 dollars. These prices are insane. It was this much last year the same time. what is going on? Something needs to be done!!!
Great customer service, but sometimes I question their deceptive billing practices. How does a bill magically jump from $200 to $400 in the same month? Then I realized they were requesting me to pay the past due amount which was just $200 to avoid the power going out.
Smeco is the worst This needs to stop we getting over charge for nothing it’s wrong I’m sorry I’m not home 10hours out the day I leave nothing on. My bill is 266 a month for what. It’s wrong what can we do to STOP this madness highway robbery at it’s best. I pay 100+ in fees
The absolute WORST electric company I’ve ever did business with!
Distribution charges are astronomical! …
Call center personnel are rude and really could care less about helping you. It’s an effing shame they have the monopoly on electric service in SOMD. My other electric provider, dominion power will bend over backwards to help you. SMECO should take some hints from them.
Power goes out everything there is a thunderstorm in Brandywine. This is aftet they install a bunch of new electrical boxes i the are. Yesterday outage lasted 10 hours. Let’s see how long this one takes. Terrible service. Never thought I would crave to have Pepco back.
Power Lines are underground in the Preserve neighborhood and we constantly get power outages when storms roll in. Makes absolutely no sense to me because I never had an issue when I lived in Montgomery County and was serviced by BG&E. Too, too hot for this nonsense. Someone needs to look further at this company and correct the issues.
Power goes off NUMEROUS times a week. Doesn’t matter if it is storming, raining, wind, or a hard sneeze…it WILL go out. Superbowl Sunday, Feb 4, power went out and stayed off over 2 Hours!!! Could not get a reason WHY it went off, just …
Beware. Whatever your actual usage is, they double it and add a bit more for their fees. For instance, my usage amounted to $248.26; their fees for the same period was $257.98. How can a company charge me more in fees than in actual …
I do not understand the billing system. One minute my bill is $270 next minute I owe $500. Even with making some type of payment every month I constantly get threatened with a disconnection notice and they want all money even if I owe $200. …
I wish I would have gotten everyone’s names! Was living in a house until it unexpectedly needed a heavy up and reintroduction to smeco.. took a few weeks for all the repairs but once everything was done and the next steps were in SMECOS …
They require inspection if the service has been inactive for over 12 months. This will cost home owner lots of time and money if they bought a house from bank or REO. Most houses are ok just been without power for some while. They should …
SMECO you suck ! you were real quick to charge me a $300 deposit and now 45 days after I still haven’t gotten my refund! Your people change my zip code lie and tell me a check was issued LIARS , so sick of business practices these days. …
Hannah the so called manager provides terrible customer service and hangs up on valuable customers. I never wanted to go solar but If these are the people I have to deal with I’m running to solar to cancel on this monopoly. Treat People as you would like to be treated
SMECO is the absolute WORST electric company I’ve ever had to deal with. They advertise a “low rate” for electricity, then charge double that rate in a distribution fee! And that distribution fee is definitely not being put back into their …
Powers been out for and hour. Smeco at 715 p.m. says crew is on the way. There maps outage says no outages reported yet they update it every 15 minutes Really? You call and see if there are any outages in your area and they don’t answer you …
So I just received my bill from SMECO. Usage price is $42.23but my bill total is $90.92. They have more than doubled my total bill with their Distribution Service fees. It’s time the media get involved and does an expose on this company. NEVER have I seen such a thing in a utility company. This can not stand!
If I could give them zero stars I would, and I’m usually generous. Paperless billing consists of a single text message at an ungodly hour (11pm or 4am usually). No email, no other follow up texts. I’ve repeatedly called to get paper bills, …
I have for over 50 years found the staff to be most helpful and knowledgeable and able to restore power as efficiently as possible. Jan
I have had to contact SMECO multiple times in the last few months to change service addresses, report broke street lights, and other things. Every single time they have been awesome to deal with, always fixing the problem quickly and being …
For such a group of overpaid employées, we consumers do not get our moneys worth! Today. 5/26/2022, is the third day my power has gone out in the last 4 days. They need to maintain their equipment better. Rarely is anything updated or improved! If you are increasing our ratés then damnit put OUR money to goodcuse!
Previously used SMECO for an entire year living in an apartment and had no issues, but moving to another apartment building was the absolute worst experience I’ve had with any utility company. It took a solid week of calling just to reach …
The electric bill has gotten out of hand with this company. no slow trickle up with charges or easing you into it…Bam! they nail you with a 30% increase and make it damn near unaffordable. No other choices in the area, Thanks for lookin-out. am I paying someone else’s bill? Do you like your raise?
Jesse Williams SMECO HEIP Energy Auditor performed an home energy audit on my home. He carefully explained the process of an energy audit and once it was completed, he sent the report. He took time to answer any questions I had and …
The only thing less reliable then SMECO power is the government! Hey SMECO, I’ll continue to pay you if you let me change to a company with more reliable power. Or perhaps, you could issue a credit since I have to buy food all the time to restock my freezer and fridge that thaws out because I don’t have power
We have two electric boxes in my home. We get two separate bills. We been living here for 2 and half years. Never been late. I use one check and write both accounts on the check with both voucher and send it in. Last month my bill got …
They are absolutely horrible to work with. I had a fraud alert on my credit card so now all payments have to be called in and I can’t send a check?! Their processes make no sense at all and they refuse to work with customers.
I ordered a new thermostat and was waiting for it’s arrival. After 20 days of it not arriving, I called to check on the status. “We are out of stock. The new shipment will arrive Thur and we will send it out to you next week”…SOOO many …
12 years ago, we had Pepco and there service was unreliable. We were happy when SMECO took over our area. At that time, Pepco’s service was horrible and the outcries sparked their efforts to improve their infrastructure and service. Now, …
We were served by SMECO from 1969 through 2020 for four different properties and they were excellent. Fair pricing, very responsive customer telephone help desk and professional line crew work after storm outages. Cannot understand the …
I’ve been with SMECO since 2002. I’ve never had any problems with their services. There are intermittent power outages during the summer sometimes for reasons beyond our control. I’ve never been without power for more than a couple of …