Smith Brothers Farms

Food delivery service, Smith Brothers Farms

Founded in 1920, Smith Brothers Farms Incorporated is one of the leading independent retail dairies in Puget Sound community.

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Smith Brothers Farms Reviews ( 198 )

  1. Really enjoy using Smith Brothers for delivering our household essentials every week. Our delivery driver (forgot his name) is wonderful, timely, and meticulous about placing the items in the box. Haven’t had any issues with expired products or missing items. highly recommend!

  2. This is an incredible family farm and business. Their service just makes complete sense. We have been getting their dairy products and food items delivered for a few months now. They only missed the 1 day that was an ice storm, …

  3. I have had them for several years and am the envy of my friends. Always there, always right, and they leave notes when they have to change things. Best and freshest.

  4. Love all the products I have received so far !!!
    Very dependable deliveries wake up every Wednesday morning and the products there.
    Thanks Smith Brothers

  5. Knew the family, my mom and Nicki were long time friends, used their services when I lived in Kent (East Hill) when our son was born. Great dinners, miss the Saint Bernards.

  6. I don’t believe that. I give it to my son eggs. But that’s not eggs. How do they no checking? What are you selling for us? Are you sure really organic? I don’t believe that anymore.

  7. I wish I didn’t have to give a star to this horrible service I had them for 2 months whole milk was watery and gross , the cheese had mold on it and honestly you can get everything on here at fredmyers or Walmart not only did I cancel my …

  8. I have been having Milk delivered to my home for 38 years,, We pay them every week for the delivery and I let them know that we had to order a new credit card and would be calling them in 3 to 5 days with the new number, they refused …

  9. I have this delivered once a week. Best milk in town. Can’t get no better than that. If you like it fresh you should order it

  10. I’m not only an employee of this fine family business I am also a customer. There is nothing better than opening my porch box every week to fresh milk along with the option of ordering 100’s of other fresh/local products.

  11. I love Smith Brothers. It’s so quaint that one can depend on the milkman, like in the old days, to bring fresh milk. And the other products are an added bonus. Thank you Smith Brothers!

  12. Very poor service . signed up on father’s day was told I would get the delivery the next week .. We waited around all week waiting for it to arive . its now Friday and I call to find out whats going on . Well they put my address in wrong …

  13. Very greatful for the giving back to the community food drive, it’s greatly appreciated and the employees were very kind and happy to be able to give a helping hand, one suggestion due to small area your traffic control personnel should be wearing high visibility clothing and or flashing lights sticks, thanks again for your generosity.

  14. I have been receiving delivery for close to two years now ,, over all every thing is good except the delivery issues,, recently I had alarms installed on my front deck and back deck and now I know when I have someone on …

  15. Have been a customer for over 20 years and was very satisfied with their service. Just wished they delivered to our new home. Sure gonna missed them. Thank you Smith Brothers !

  16. If you want real milk try Organic Valley Milk.. It is way better and taste good.. They staff the booths with rude people . I wish there company would see how there staff acts when they are not around. Oh yeah all there five star reviews above are fake reviews.. This is a real one

  17. I always look at the reviews before committing. I was looking forward to signing up with smith brothers but after reading the reviews I have decided to take my business elsewhere. I might one day look here again to see if it’s gotten better. I hope the reviews go up instead of down.

  18. The People who established this company are true farmers and they love there jobs good quality with a country side test I always bought batter milk very much every day very very good thanks I’m from over seas country but these People …

  19. I have been getting stuff from Smith Brothers forever. Mark Seto is an idiot. The reason the taste did not last as long is due to the butter not being full of preservatives. Also you stated if you wanted salted butter you would have …

  20. don’t work here. they work you up to 20 hour shifts starting at random times in the middle of the night. not even legal. they will fire you if you ask for lighter hours.

  21. I have been a customer for almost a year and love, love them! I’ve tried many of their products, including many of their local-partner items. Great products,terrific customer service! Their website could use some work, a few times I’ve tried to change my order it wouldn’t load. Other than that, I’ve been a happy, loyal customer!

  22. Yes, the milk and products are more than the grocery store, but it actually saves me money. Every time I go to the grocery store to buy milk and spend $50 on stuff I really don’t need. The products are great quality and my delivery person is super nice.

  23. My grandmother lives in Seattle and has been getting milk delivered from Smith Brothers for a very long time. I have loved this stuff ever since I was a kid and can’t remember ever seeing it stores until today. I found it at a grocery …

  24. I’ve had nothing but a great experience from Smith brothers. I love the way their milk tastes. Ice cold obviously. I read a review from a lady named Jin P… She said her milk was spoiling after a week or so in her refrigerator. The funny …

  25. Ordered salted butter and found it has no taste. Questioned representative and she said it probably lost flavor since it has been three months. I have been using it for cooking and have other company butters who have not lost any flavor at …

  26. So I’m not a customer. But one lives down the street. The driver tried to turn around in my driveway but got high centered on the rear frame. Tore up the driveway and basically said they couldn’t do anything to fix it. Talked to the …

  27. I’ve been a customer for 17 years and Smith Brothers as well as their drivers have always been fabulous. In all these years, I’ve had nothing but great service and love the ease and convenience of ordering/changing orders, selection etc…

  28. NO Stars! Horrible and EXPENSIVE experience! Between the lack of knowledge about their own Company and products AND my $68.00 ABUSED TURKEY I bought from them. YES..a $68.00 turkey!! VERY Stupid on my part! We couldn’t even eat it! I …

  29. Since we started with Smith Brothers they have been outstanding. And our delivery driver is always here about the same time every other week. We will continue to get their products and services .

  30. we LOVE smith brothers!! and we have the BEST driver ever!! even with all this crazy weather and tough roads joel still delivered today with a smile on his face as always and even leaves a milk bone for our very loud guard dog 😉 he is the …

  31. After reading reviews, I’m hesitant on starting service. If I want spoiled milk and cheese, I can get from Fred Meyers. I’ll stick to my Dsrigold..has never failed! It sounds like they should replace everyone in Customer Service, it’s bad …

  32. I had Smith Brothers farm for several year being delivered to my house. My credit card was stolen from a Amazon sale and I forgot to update it with Smith brothers. I received a phone call about it and promptly gave them my new card. Instead …

  33. We love our delivery guy, Charlie. He is so gracious and helpful. We have stairs to the main floor, not a favorite for hubby and I. Charlie will bring the milk to the top of the stairs for us. 🥰 …

  34. You do realize that they have 2 different operations at Smith Farms?? The organic side of this organization has cows raised humanely in pastures and then brought in for milking while the other part has cows that live inside a barn all day …

  35. I’ve been really happy with Smith Brothers. Their products are local, finest quality and they have comparable prices to the grocery stores. Having these items delivered is such a great convenience, especially now. Thank you!!

  36. Absolutely wonderful. Honestly helped my fight my anorexia. Anyone who has trouble eating because they’re anxious about going to the store, and wants to make a change, really needs to try this service. The call center people are so nice …

  37. As an aficionado of cheeses, I’m certainly glad I found this place. The selection of brie here is excellent. The quality is well worth the price. The delivery person made their way to my apartment with no hassle and was super nice.

  38. Very disappointed in their customer service. A lady name Gina called me to tell me they accidentally put my milk on the wrong truck, and I would have to wait until the following week. When I expressed how upset my daughter would be she said …

  39. What a great service! Have been using Smith Brothers for months now and I love it. I don’t have to worry about shopping for milk, eggs, yogurt, breads and so many more products because they’re delivered free every week! Great quality stuff!

  40. Updating my formerly positive review: Smith Brothers Farm had a website outage in October which caused me to be unable to change my order. I incurred the $2.99 fee on items I did not want. …

  41. The milk is fresh, tastes delicious. Delivered to our front door every week. Other members of our family got home delivery service because of the freshness and convenience.

  42. Extremely disappointed. We signed up 6 weeks ago for their service as we have small children that go through milk like crazy. First delivery went great. Second and third deliveries were a no call no show. What we hoped to be of convenience to us- was only a greater inconvenience than before.

  43. We had been with Smith Brothers for one year when my bank card was canceled by my bank for fraudulent activity. We had ordered groceries and paid Smith Brothers ontime every week for the entire year and I was happy to support a local …

  44. I don’t usually do online reviews but I feel I have too this time. During the month of October my wife and I usually order the Strawberry milk as a treat, plus it’s for a great cause. This week we forgot to add it to our order so I called …

  45. Love smith brothers! Had them as a kid growing up in Lynnwood and have always loved the products. Was super happy when my family moved to Marysville and smith brothers was still an option. Been with them for almost a year here in Marysville and have zero complaints! Nothing comes close to the taste of smith brothers milk!

  46. I change my order constantly. At least once to three times a month and every time I have to call in because it’s the most convenient way for me to contact them. They are always very nice and courteous when I need to change or update an …

  47. We love the taste, quality, and convenience Smith Brothers. My kids literally will not drink any other milk. Plus, the convenience of online ordering and not having to run to the grocery store is the best. You can’t go wrong my Smith Brothers!

  48. We have been using Smith Brothers delivery for a year now and love it. No complaints here! It’s easy to add or remove an item to our order online or even skip a delivery if needed. My order has been delivered right on time every time!

  49. POOR SERVICE. We inquired about service with Smith Brothers services in April. Smith Brothers weeks later, after several emails from us, they stated they could not take on any new clients, April 6th was that date for which we replied please …

  50. Currently they are treating our order as brand new because I called someone and rather than combine my long term account from 2011, she made me a brand new order leaving off our long term order that’s been in place for years! I know these …

  51. I would recomnend Smith Bros milk to anyone looking for Home Delivery Service. My kid always comes over and says Dad you buy the quality milk going strait to the refrigerator! …

  52. After setting up an account and receiving confirmation of the order, I waited for 2 days to hear about the delivery schedule. When I heard nothing, I called, only to be told that our apartment complex was “unserviceable”. I inquired as to …

  53. Avid customer for years now and recently our milk has been spoiling – without opening it, with due date way ahead. Took couple more deliveries, changed my orders to figure out if it is on our end. Yesterday was the final straw when I caught …

  54. Their products are amazing. The milk is so fresh. I also get bagels, cream cheese, and eggs. I love the fact that their cows are hormone free and chickens are free range. Customer service (on the phone and delivery) is excellent! I highly recommend them.

  55. We have had Smith Brothers for at least 5 years and love it! I cancelled it for about a week once thinking I could get my milk cheaper at the grocery store but found out I paid more for a half gallon of Dairygold than I was paying for the …

  56. Smith Brothers Farms has made my life easier. I don’t have to forget about stopping for milk, butter or sour cream! It’s delivered to my door. They have a lot of other great products too! Give them a try..you won’t be disappointed. Our deliver guy is amazing!

  57. We have had delivery service for 5+ years and we are delighted with every aspect of it! Our driver is SUPER nice; my kids rush out to meet him when he comes! He has never even suggested we buy anything beyond our eggs and milk, but we …

  58. We have Smith Brothers deliver our dairy (milk, cheese, eggs… ) each week. They are extremely accommodating (you can change your order up until 6pm the night before your scheduled delivery date)! If you ever have any issues, the folks …

  59. I’ve been a customer for aprx. 9 years and I thoroughly enjoy having fresh milk delivered to my doorstep every week. The eggnog during Christmas season is one of the best I’ve tasted. It’s very easy to edit or cancel an order. If you do have to call their customer service dept. they are always helpful and friendly.

  60. I was told about Smith Brothers through a friend. Inasmuch as I am handicapped the idea of home
    delivery sounded great. I then mentioned this to several people and ALL OF THEM …

  61. ***Update***
    After speaking with a member of their management, they made things right. The driver returned to our house with our products and personally apologized. For now …

  62. Best decision ever, hands down. Few services actually put hours of time back into your week. Smith Brothers did that for me. With 2 teenage sons, a husband, career and all kinds of hobbies, I don’t have time for frequent trips to the …

  63. Whenever i have had an issue with the product and have brought it to there attention they always have customer service reps with an attitude that try to make it my fault. For the price we pay for there product we should be satisfied. If my …

  64. We are three disabled senior citizens. We are 59,70 & 84 in two weeks. We have just been trying to get through 14 major surgeries in three years between the three of us. Medical problems have been a full-time job . Even the carrying of …

  65. My family and I love Smith Brothers Farms!! I highly recommend their delivery service! You can change your order up to the day before! They have everything you need, free delivery and they bring your order the same day every week! I get …

  66. On my gosh! Yes! It deserves a whole spell out. No short cuts here. My milkman is a milk ninja. I am a frequent mover and wasn’t sure nor had never heard of a milk man before and I’m so glad I join the Smith family. …

  67. I will admit that I was a little hesitant to start the delivery service from Smith Brothers. But I am very happy that we made the choice to start buying fresh milk from them as well as other food products. The food always tastes great and the convince is great for a busy family like ours. Worth every penny!

  68. We have the most amazing driver Josh!! Josh thanks for all you do. We see it. We know he knows we have dogs and he shows up EARLY LIKE REAL EARLY like so early people should NOT be up that early early. He always makes a point to tip toe and …

  69. The quality of milk, cheese is superior to any other grocery store. order always arrives on time and always fresh stuff. delivery person is also understanding and superb in nature, he delivers on exactly given time. its a million worth buying from here. great service, will recommend to everyone.

  70. Thank you Smith Brothers Farms for continuing to deliver with a smile during this unprecedented time! Our families weekly delivery of milk, eggs etc. is the bright spot of normal today when things are decidedly not normal. We love the dairy …

  71. I have been a customer for years now and appreciate this service soooo much, for selfish reasons AND for their fantastic customer service and delivery folks! My milk man’s been leaving treats for my girls (doggies) and I just adore the thought and effort!! I recommend them every single chance I get!

  72. I think that they are really good so far as service is concerned. The products are great quality and my delivery person is super nice. I feel that I can relax and sit back comfortably so far as shopping of dairy products such as milk, …

  73. Many folks have had Smith Bros. delivery for generations, and for good reason: the quality and taste simply can’t be found in the grocery store. When you love dairy as much as our family does, you’ll definitely appreciate the difference! And the service is always excellent.

  74. We were thrilled to find a milkman serviced the area we moved to and have now been enjoying smith brothers for 5 years. It is so convenient to have our essentials delivered weekly and kids love it too! Products are always fresh, reasonable …

  75. Very upset. After being a customer for over a year. They said my card declined. I checked with my bank and no it didn’t. I thought well I paid off a ton of bills maybe it was a daily limit thing. I go in make sure everything is right …

  76. We love it so far. I have been ordering every week for about a month after signing up at the Edmonds farmer market. I couldn’t be more pleased. The quality is far superior to anything we have had from the grocery store. The milk simply …

  77. Few years back we used this service. Stopped using for multiple reasons. Cows are not humane certified, not pasture raised or grass fed. They may even use ultra pasteurization that kills nutrients, and turns soluble calcium into insoluble …

  78. We’ve had weekly delivery for the past five years, and we’ve been very pleased so far. You can’t beat the convenience of having fresh, local dairy products delivered right to your door, with prices very comparable to that of the grocery …

  79. Had smith brothers delivery for 6 months. I did it to mainly support local businesses but today I canceled my subscription with them. The milk quality itself is average. Nothing specific about it that makes them stand out. Price point for …

  80. We have had their delivery service for about a month now and couldn’t be happier. I will admit the guy at the booth who I talked to was very forward in encouraging me to sign up, but considering the first order was free up to $10 and I …

  81. The number of people giving one star because of the other bad reviews makes me gravely concerned about the current education system in WA. Don’t review a service without experiencing the service first hand, you are exactly the people that …

  82. Their services are very convenient for us. No need to haud milk in your fridge. You can modify your cart whenever you want.But you need to wait for more than a month to get your first order and after the first order it’s done.Be careful …

  83. My milk was delivered spoiled. My delivery is early in the morning about 430am and I get my milk within the hour. Customer service basically bombarded me with questions and told they dont know how it happened. My milk was replaced but my kids wont drink it now since my youngest got a bad tummy ache. The whole experience was bad.

  84. I wasn’t a customer long. My first delivery was good. My second delivery I purchased some pizza begals, they were stale. I found out bakery pick up is only 2 times a month. My third and last delivery I got sour, spoiled milk. Customer …

  85. Great milk and service. We’ve been with them for 2ish years and started ordering additional items due to the stay at home order. We are very grateful they continued to deliver. It is a little more expensive than the grocery but for our family it’s worth it. The quality of the items far surpasses the grocery too.

  86. THANK YOU from the bottom of our hearts, your products are great, the other brands you carry are well chosen, we SO appreciate fresh food brought to us weekly from our friendly Milkman… as a senior sheltering in place, you are bringing …

  87. I’ve been a customer for some years now — and my family got milk delivered by Smith Bros. when I was a kid. I have been very happy with the service and the quality of the product. (I sometimes make my own butter and cheese, and their cream …

  88. I would give a 5 star , if We had received milk this Tuesday. I know it’s a snow storm , can’t you call us to let us know , that milk man can’t deliver? For God knows how long. More snow is coming tonight. I went to Safeway on 132nd today …

  89. My family has had nothing but a great experience using the milk delivery service. It’s convenient, reasonably priced, and the milk is fantastic! We recently had a small issue with our order, and my email was replied to so quickly and a …

  90. I just started using this service a few months ago, and while there have been some hiccups they have all been dealt with quickly and always in my favor. Their customer service is the best I’ve interacted with without question. …

  91. Been receiving delivery for years now. We love knowing we can count on fresh milk amongst many other items every week! Website is easy to use to update orders and there are always new and fun things to try. In the rare occasions that an …

  92. We’ve been a customer of Smith Brothers Farms for about 3 years now. I grew up on a dairy farm and nothing beats the quality of their dairy products! I love the quality and taste; even their 1% milk, which says a lot coming from someone …

  93. I’ve been a customer for just over a year and everything has always been perfect. We’ve ordered all sorts of products and have enjoyed everything. i love discovering new local businesses and am happy that Smith Brothers give me the opportunity to get quality products while supporting local businesses.

  94. We have used this service for over 10 years and it has had a few issues – milk delivery canceled and no make up delivery and extremely rude customer service department when you call in, but overall it has been pretty good. Today I went out …

  95. Poor quality milk and eggs. Milk isn’t fresh and egg yolks are pale yellow, not the rich orange you’d expect from fresh eggs. Also: they don’t make it easy to cancel.

  96. 10/22/21- Our delivery contained 2 cartons of EXPIRED milk (expired for a month)! My 12-month-old baby and I drank it in the morning, and both of us could not drink the milk. Thank goodness my baby has good instinct. Our family wanted to …

  97. I don’t think I’ve ever posted a review, but I felt compelled to let people know. We had this milk delivery service for only 3 weeks. The first week was just okay – milk was warmer than expected. The second week’s delivery the milk was …

  98. Account was cancelled. They removed my box without notification. When I signed up years ago there was no requirement on how I purchased my items. Now it seems I have to purchase weekly. I called and spoke to someone weeks ago and they …

  99. I saw someone posted they threw their milk in the trash and cancelled service the next day. That’s absolutely RIDICULOUS. And it made me really mad. No I have no connection to smith brothers. It just made me angry anyone would say …

  100. disappointed by the friction that they apply when you want to cancel service as well as auto populating my cart when i empty the cart. They essentially force sell of goods when I did not want it.

  101. Well, we didn’t receive one of our items today. But worse we received some butter with an expiration date of tomorrow and visible mold all over it. Disgusting.

  102. Absoutley poor customer service !! i have consistently experienced cold and rude behavior from the staff , they just dont bother to take time to resolve any issue. I subscribed for their service last Aug, and after having delivery issues …

  103. Having trouble getting my items regularly. Milk products spoil before their pull date and they don’t bring dry ice like they say they will. This service is no longer reliable and their products are terrible. When attempting to resolve the …

  104. We’ve been customers for years and have been consistently happy with the service. Products are usually fantastic and the eggs and milk, our staples in all orders, are great!

  105. Super impressed with our driver Jason today. 5″ of snow on the ground and UPS not delivering. Heard some noise on the front porch and looked out to see our Milk delivery completed and driver jogging back to his truck 500 feet away.

  106. Roberto is my delivery driver he is the Best. I have talked to him when he was delivering my order I have been a smith brothers since I was a child. Sam in Renton was our Milkman. I was 6 years old and now 60 years old and Roberto is our …

  107. 20OCT 2022. Delivery was to the McChord AFB housing area. I was annoyed to find my one delivery was upside down inside my smith brother’s porch box this morning. Don’t enjoy my Pumpkin Cream Cheese Muffins without the seeds and cream …

  108. I’ve been a customer for a few years now and appreciate the service for several reasons. 1) their milk products are delicious and I want to support local Western Washington dairy farms. 2) similarly, they stock many small, local brands, …

  109. I really appreciate the quality and service. Anytime I have had an issue, like a leaking milk carton, the customer service has been fantastic. I recommend talking to friends and neighbors. If they are already current customers, it …

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