Smith Thompson is the leading low cost, high quality home security and alarm company in Dallas, Texas. We’ve had the same low monitoring rate since 1978!
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
6652 Pinecrest Dr Ste 500, Plano, TX 75024
Very kind and patient. Showed me the ins and outs and how easy the system was to use!
I have a little problem with the alarm to set it up. Always appears a number 9 blinking. I can not set it up. Plus seems that the new transmitter is not sending a signal to monitor my alarm . Please call me for more details
Employee was very nice and answered all my questions and helped with concern about their products around my cats.
Install was done in a timely manner. Technician was friendly, kind and very knowledgeable.
Professional! Work done was installed quickly and done very well. System is very easy to use. Highly recommend this company.
Gary (our technician) was on-time, pleasant and efficient. The work was done well, he was very careful in our home and a pleasure to talk with along the way. …
I’ve been through several different alarm providers and none of them can compare to the service I’ve had with Smith Thompson. Moved to a new house a little under a year ago and decided to try out Smith Thompson as my new security provider …
I’ve been a happy Smith Thompson customer for several years & today’s service was fast, efficient & helpful. Last week I experienced my first trouble with the alarm system ST installed. The communicator (like a cell phone for the alarm) …
Jeff was very good and handled everything. It was easy and he made sure everything was working.
Great service. Very professional staff with the knowledge needed to complete the job
Great experience. Timely and through with the walk through and installation. Highly recommend this service to others.
A clean neat gentleman came to our home today to upgrade our security system we have had for years with Smith-Thompson. He did his work in a quiet, neat manner. When the was complete he asked if I was satisfied. I said, “We have been …
I have had Smith Thompson as a service provider for 12+ years. Never had an issue or price increase since the beginning. They are requiring an equipment upgrade due to carrier settings from the cellular providers. Rather than pass the …
After much research and debate over the type of system I wanted in my home, I decided to go with Smith Thompson to install a Smart Home security system for us. I’ve used Smith Thompson for our regular alarm system and knew them to be …
The Smith Thompson Technician was on time, professional and made sure we fully understood our system.
Hello, I received Service with Smith Thompson on Thursday and the Technician Gary was fast, patient and explained to me in details on how my equipment works. Smith Thompson is reliable and affordable for you Security needs. I Have used …
I really respect Smith Thompson Security. They offer superior service at low prices. Their excellent customer service makes them stand out in the industry. I don’t think I would ever go with another security company, if given the opportunity to stay with Smith Thompson.
Technician was on time, courteous, and quick with our install. Also assisted in setting me up with the app.
This company was great with communication about when they were coming to the house and they were efficient and fast when they got here. Very professional!
Pleased with company’s communication during the signing and scheduling period and technician who came to house for setting up an alarm security system was knowledgeable, pilot and efficient. Would definitely recommend.
The installer that came to the house was quick and efficient. He didn’t try to upsell us for anything we didn’t really need. He quickly installed the system (the house was pre-wired for security) and showed me the easy operation. The …
The installation was great. Our installer, Jason, kept us informed and completed the task in a timely manner. It’s also great that he was the one sent for our service call because he quickly identified and resolved the problem. Glad that Smith Thompson has such expert people in their staff.
I have been with Smith Thompson for over a decade. They are quick to respond. And with every upgrade They are patient, professional and courteous especially with one who is not very tech savvy.. Safe and secure is Smith Thompson.
I had my first experience in using Smith Thompson pest control services this week. The technician was professional, courteous and knowledgeable. I am glad I changed to Smith Thompson from my previous provider.
Courteous, fast, efficient and patient with all the questions we had. Thank you Smith Thompson Home Security for the professional personnel.
Quick service. When I called to inquire about service, I was scheduled immediately at a very reasonable price. They came out and did a between service as soon as I called. Happy with Thompson. No lengthy experience contract like competitors.
Smith Thompson was my security company in Plano for 20 years. Moving back into this area, I needed their services again but wanted to compare companies. They are the best by far of any other metroplex alarm service. Mike, the technician was …
We’ve been with Smith&Thompson for years. We love it and it’s affordable. Customer service is amazing too
Donnie was efficient, and friendly. He let us know when he was 30 minutes out. He clearly explained everything. The system seems very easy to operate. Great overall experience.
They are great. Had them in a previous house and never had any issues. Install was great and good communication on schedule. Prices are good too.
Had Smith Thompson security system installed at my house today. Technician was really professional and explained different options in detail so i can make the best choice for my home. …
Smith Thompson offers great service at a great price. We have had them for 3 years now. They even reached out and offered a free upgrade of my equipment do we could arm our alarm using the mobile app. Gary(tech) was punctual and cordial. ST is way better than other alarm monitoring companies out there
A former customer who just reinstated service at a new address because Smith Thompson is great. My installation technician, Jason was super. Very neat installation.
Professional, knowledgable, and dependable. No games, no gimmicks. Standard and fair pricing. I started with Smith Thompson in 1999, and have heard several other companies tell me ‘how we are better’ – but when it gets to the fine print …
The technician from Smith Thompson security was on time, professional and efficient in getting the system update done quickly. Explained the new features and the mobile app well. highly recommend. Been with them for 6+ years!
Smith and Thompson are great. We’ve had them for 7 years and have never had a problem. They offer affordable service with options to upgrade but without the high pressure salesman approach. I won’t even consider other companies as we’ve had such great service with them.
Our Technician came out on 10/25/21 and installed our new wireless monitor and showed us how to use on our phone. He was very helpful and answered some additional questions. We have had a great experience with Smith Thompson!
The technician was on time, took care of the issue in a timely matter. He was courteous and explained what he did. This company has always been very helpful and I highly recommend them.
Gary with Smith Thompson came out and updated our system today. We don’t ever have any issues with our system to require a service call which is awesome constant peace of mind. That being said, about 6 or so years or so ago the system …
We have been a Smith Thompson customer for many, many years. Recently, one of our zones showed a window open. I called and they sent out a very nice technician who found the problem was a faulty wire, he suggested a motion sensor since we …
The installation was quick and the technician Jose was very professional and explained the system for easy usage. 👍🏾 …
We had our security system damaged from a power surge due to a close lightning strike. The technician was able to quickly inspect and diagnose the problem and get us back in operation. He was thorough, knowledgeable and efficient. I highly recommend Smith Thompson for your security needs.
It was easy to schedule an appointment. The technician who came to the house, Greg, called in advance and was on time. He was extremely knowledgeable and personable and patiently explained to me how the system worked. He answered all of my …
We shopped around for different security options and came across Smith Thompson online. I’m so glad we did! We kept reading bad reviews online of the other, national companies. Smith Thompson is a local company, they are upfront and open …
Great upgrade to my system. Tech called before he was on the way. He was polite, courteous and efficient work was completed very quickly. I have had Smith Thompson security since the early 2000’s and will not go to another company. You get …
This is probably the 3rd house I used them to install or connect the alarm system. They’re very professional and never disappoint me. Definitely good service and I highly recommend. I am always referring them to all my friends and family due to the great customer service and low cost and no contracts.
Our technician Gary was very professional and thorough. He made sure that everything on our upgraded system worked and that I understood how to use everything. We have been with Smith Thompson for several years and are very pleased with their customer service.
We use SMITHThompson as our security company. Yesterday their tech came out to upgrade our system. The tech was here well within the range of time they gave us when we made our appointment. Also He called about 20 minutes before he was to …
We recently upgraded out system with Smith Thompson. The technician was prompt, professional and thorough. He patiently explained the new system and made sure that I knew how to optimize all of the features now available to our home. We are very happy with smith Thompson and would definitely recommend their security systems.
We have been using Smith Thompson Home Security for well over 15 years and to date we have not had any issues to complain about. Our most recent deal with them was to upgrade the box to make it 5G compatible and we were so pleased with the …
Our system has been in the house for more than two decades. One of the contacts was going bad so we had a technician out to solve the problem. Sean called first then showed up in the time window I had been given. He was not just prompt, but …
Smith Thompson recently upgraded our equipment. Very efficient and knowledgeable. Gary was quick but thorough. He even replaced a dead battery for no charge. They have a very prompt service Great local company!
We have used Smith Thompson as our security company for years.
They are highly competitive, and the service is always prompt, friendly and …
Smith Thompson has been a great provider and always pro my on responding to our request. Our experience with upgrading the device is an example where they exceeded my expectations with regularly communicating the updates and re-scheduling …
I have used Smith Thompson for 15 years and they are a reliable security company with good customer service. The technician that have come for installs and repairs have been excellent and very professional. You can’t go wrong chosing this company. Their pricing is straight forward and there is NO trickery.
Happy with the installation and system. Technology has surely improved the installation process. Two cameras were set up, I was walked through the process of setting up my information as well as how to utilize the system. It was an efficient set up! Would recommend.
We were notified that we would need a upgrade because cellular companies were sunsetting the protocol that our hardware supported. We were only on the hook for the price of the service call, which was fair. We also chose the “App Enabled” …
I have been with Smith Thompson for YEARS with home security and I knew when I moved I wanted to take them with me. Leo came to my new home and did the home automation install. He was thorough, professional, efficient and very pleasant! He …
The technician was efficient, professional, and likeable. He was excellent both in approach and technical knowledge.
The service technician called to let me know he was 30 minutes out and he was punctual! He arrived within the service window for which he was scheduled. He came with appropriate ID and ready to get to work. All updates were completed …
Shawn was amazing. I needed to get my cameras back online due to me switching providers and he came in did the job in no time.
Had a service call to add an extra alarm sensor in a difficult to install location. Technician -Jeremy- was courteous and on time. All work, was performed in their usual very professional manner. We’ve been Smith Thompson Security …
I am truly impressed with Smith Thompson home security. They are very professional and their prices are very competitive. The best part is they are a local company who care and really take care of their customers. Technician Gary is …
Technician finished the job in timely manner and answered all the questions I had. Technician called before he can come to my place and he gave reasonable time . We were happy with his work. We have Smith Thompson service for many years and we are very happy with it.
Phil took the time to answer several questions we had about our system and explained it to us, (previous techs didn’t bother explaining), so yeah we are happy with our system.
Thanks Phil.
Smith Thompson has never disappointed in service or in competitive pricing! The service techs are friendly and professional, and pay attention to detail. Questions are answered without hesitation. So happy to have found them years ago to save money AND receive great service!
I am truly impressed with Smith Thompson home security. They are very professional and their prices are very competitive. The best part is they are a local company who care and really take care of their customers. My recent system upgrade …
I’ve been with Smith Thompson for about 4 years and they’ve been nothing short of fantastic. Friendly employees, great communication, reasonable prices, and some good upgrade options. …
Great customer service! Tech called prior to arrival! He updated system as planned, checked that entire system was functioning properly before leaving the premises! Plus tech was very professional and courteous! I’ve been using Smith …
Smith Thompson is by far the most cost-effective security system company. Their customer support and techs are superb. They are quick to contact you if your alarm is activated. They are always available and ready to help. I highly recommend them.
Based on current customer referrals we had Smith Thompson (S-T) install their basic security system in our home this week. The service tech, Lorenzo, was very professional and efficient completing the entire setup inside of an hour. He …
After a disappointing experience with a competing company I was amazed by the professionalism of Smith-Thompson by comparison from sales to scheduling to installation. Totally professional. Jeremy the technician was wonderful, did a great …
Always have best experience with Smith Thompson services. Jeremy (technician who installed LTE equipment) was great! He was able to answer all the questions efficiently and gave really good advice on maintenance.
My experience with Smith Thompson Home Security has always been positive. This experience was the necessary upgrade to 5G on my system, something they reached out for me to understand and schedule. The technician did the work quickly and, …
I’ve been with Smith Thompson home security for 4 years and have been very pleased with them. Yesterday the technician came to upgrade the system to 5G. I am sorry that I can not remember his name. He was on time, very courteous and professional.
The technician James Lincoln did an outstanding job, updated my system and made sure everything worked properly. He was very professional and courteous. Couldn’t have had a better experience. Highly recommend their service.
A thorough job in making sure that everything works. Explained everything to me and I am very pleased with their work.
I am very happy and impressed with Smith Thompson Security. From the initial call to get a quote to the day of the installation, the entire process was a great experience. Gary was so helpful and patient. I am happy to support a local …
Obtaining quote and install went very smoothly with no surprises . Great technician. The best deal around.
We had an upgrade scheduled recently with a service appointment. The whole process from scheduling the appointment to the actual service appointment went very smooth. The service tech was very friendly, efficient and knowledgeable, during my upgrade. I highly recommend Smith Thompson for all security needs.
We’ve had Smith Thompson for over six years and have been very happy with the service we receive and at a great price. We recently upgraded our receiver and Gary came to switch that out. Gary was professional and took the time to educate us on the app for our security system.
Smith Thompson is doing a wonderful job of keeping the price low and yet providing excellent service. The 5G uplink upgrade was pretty smooth and quick. Jason, the tech arrived on time and swiftly did the upgrade and tested it. Keep up the good work, Smith Thompson.
Been with Smith-Thompson security for 17 years. Found them to be very reasonably priced and responsive/prompt when it comes to monitoring and notifications. Recently upgraded to their 5G and app-based monitoring service. Pricing was clear, …
I have used Smith Thompson for security at my home for over fifteen years and have never had any type of issue with them. Their system has never been down, to my knowledge, and they are always prompt (within 30 seconds) to call and check …
I’ve been a Smith Thompson customer for more than 10 years, and I’m really happy with their service. Every single tech of theirs are amazing. This morning I had an appointment to upgrade to LTE. The tech that came was Shawn Lackey. He …
Along with reasonable fees for monitoring, their service is top notch. Had an issue with one of my zones not working. Scheduled a service visit. Tony, in their Houston region came to check out my system. He was able to diagnose the issue. …
I have been with Smith Thompson for approximately 8 months. They have been a great to work with and I would highly recommend them to anyone looking for a home security company. In particular, the two technicians that we have had at our house, Jeremy and Gary, have both been true professionals in every sense of the word.
We have been using Smith Thompson Home Security for close to 6 years now. They provide excellent service at very reasonable price. Highly recommnded for anyone looking for home security services. Based on their security service, we started using their pest service and are extremely happy with that as well.
Smith Thompson always offers top notch service for an affordable price. I’ve had their service for years and recently had to have them come out to upgrade the system. Phil, the technician who provided service, was professional and prompt. He offered top notch customer service. I highly recommend Smith Thompson!
Smith Thompson recently upgraded our equipment. Very efficient and knowledgeable. Chase was quick but thorough. He even replaced a dead battery for no charge. Any time an alarm is tripped, they contact me within 10 seconds. Great local company!
Technician called, said he was on his way. Got here and proceeded to do the alarm upgrade. Was finished in no time. Checked everything with us to make sure all was working fine. Instructed us on how to use the new system. We were impressed …
Our switch from our old system to Smith Thompson was quick and easy. The tech called before he showed and was very courteous. Like my other security company, he did not try to oversell us. Just did what we asked for, which was very …
Love love love Smith-Thompson! Have had their service for over 10 years. They always respond to my questions timely. Recently upgraded my system and now have app on my phone that ROCKS! Love not having a contract and billing flexibility! Give them a shout. You won’t be disappointed.
Great company. I’ve been with Smith Thompson for over 7 years. They have great service and response time. Great communication all around. They recently did an upgrade to my home security system to be compatible with the latest 5G technology …
Very professional and prompt. If you set off alarm, you will get a call almost immediately unlike other providers which take several minutes.
Showed up on time. Explained what he was going to do and the installation went smoothly. Was very thorough with explaining how to work my system!
We’ve had Smith & Thompson for close to 8 yrs now and have been very pleased with them. Any questions that we had, they have been very helpful to answer. We just had an upgrade to our system and the young man that came was very polite and courteous. I would definitely recommend them to anyone who is looking for a home security system.
James listened to my questions and concerns; he took the time to make sure I understood the answers. We had to wait for Alarm to call back. He was patient and worked on installing other equipment. …
I’ve been using Smith Thompson for several years now and I’ve never had a problem with the system nor the responsiveness of them when I’ve called with quesions or help. Recently, I had a sensor fail, and shortly after an issue with my …
Gary installed our smart system. He automated the entire house along with security system (door locks, garage doors, door bell cameras, lights ..
Plus sensors). He was efficient, intuitive, smart, and very knowledgeable. He …
The 5G hardware upgrade is quick and the Alula app is so easy and convenience to use. The app saves my time every time I walk away from home
I love Smith Thompson! I have used their service since I moved to Texas 4.5 years ago when my realtor told me they are the only alarm company that she recommends. …
Used their pest services and would not pay as they did not resolve the pest issue. They agreed to come back out and spray the outside only and payment was made. The bug problem was still not resolved. Would not recommend.
Smith Thompson home security is a wonderful company I have enjoyed being a customer of theirs for many years now and they sent Bruce out to upgrade and update my security system for cellular service on January 4, 2022. I appreciate the fact …
I am using Smith Thomson for more than 15 years. They are very professional in their approach and I get an immediate response.
Timely, professional, well informed, and efficient. Great technician that installed equipment and provided class on how to operate.
Service representative was very helpful and informative. Was on schedule, completed spray around the property and inside. Would recommend to friends & family.
Excellent customer service, tech was polite, courteous and professional!
Thorough instructions and tutorial provided!
Excellent experience!
Highly recommend!
I had to have the alarm system updated. The technician was very helpful in setting up the app and explaining how it worked. Very satisfied with the service!
They didnt complete the setup so my cameras weren’t working properly. Went back and forth woth tech on the phone several times. Basically had to threaten to cancel of they didnt sent someone out to finally fix the issues rather than me …
Great service. Took the time and did a great job installing/activating everything.
Very professional and worth the price
Professional, on-time and knowledgeable staff. Really like Smith Thompson over the last ten years.
I would like people to know we’ve used Smith Thompson for 17 years and have been very pleased with their service. The price is so reasonable and “no contract” is what got me and kept me all these years. Over the last few years, we have …
Bruce represents Smith in excellent customer service and technical ability. The tradition of Smith continues at a time when others have lost their way with the consumer.
This was the second time that they have come out to my house, each time they come out they’ve been very professional, they’re always on time, and they answer any and all questions that you might have, it is a great experience to have such a good and reliable company.
Allan the Representative was very professional and explained to us fully about the system. He is an excellent worker.
Customer service was great setting up appointment. Service Tech was on time and installation went very well.
Smith Thompson Home Security Team is amazing! My installation guy was very helpful and very professional.
Happy with the quality installation of our alarm system. Would recommend this company. Great monthly cost for monitoring and no contracts
Person who came to do pest control was very helpful. Provided all required information even resolved quiries realted to pest control which was out his job duties. …
The man that came to do my hardware update was great. He knew just what he was doing and did it. He was finished and on his way within 10 minutes! Job well done.
I highly recommend Smith Thompson. The technician was very knowledgeable and went above & beyond to help me! Their services are reasonably priced too!!
We have used this service for years now and have no plans to change. Friendly and knowledgeable, do a great job for a great price. Would highly recommend to anyone!
Excellent customer experience! Efficient installation by Chase, and GREAT service!! …
Smith-Thompson Security provided fantastic professional install and prices. Compared to other competitors, same or better service at half the monthly costs! Left a major security company after 19 yrs for them and don’t regret so far! Forgot installers name but he was awesome!!!!
Extremely satisfactory experience from start to finish. Or installer was on time and very efficient and knowledgeable. The equipment is very easy to use also.
I had big ants issues because of new build home. Smith Thompson did great job to control ants. I definitely recommend
Very fast and professional installation. I was very pleased with my installer. He explained everything from start to finish. Great job.
Bruce is the man…He cures all our security ailments!! He is amiable, courteous, knowledgeable, and is a great guy all around. Really like Smith-Thompson and their way if doing business.
Upon arrival, Loyd showed up on time and removed existing equipment. Installed his equipment and was very efficient in getting his task completed. Was very clean and gave me a lot useful information.
They were on time and very professional! All paper work was in order. The technician made sure that everything was working properly before he left. I would highly recommend this company for your security needs!
This was an upgrade to LTE, new transmitter and battery. Gary, the service tech, was very knowledgeable, fast, courteous and helpful. He enabled a sensor that had not be configured properly in the past. He tested all the functions and helped us add alternative codes.
Excellent customer service. The technician arrived in time walked thru the process. He tested the system and once installation was complete explained the operations and made sure that all aspects were covered. Excellent job
As good with installation as they are with monthly service. On time, fast, friendly, and great problem solvers. One of the best companies to work with out there, in any industry.
The guy that came out, Jason, did a fantastic job. He was very patient with me and answered any questions I had. The whole experience left me with a feeling of confidence in the service.
We’ve used Smith Thompson Home Security for over 5 years now and are extremely happy with their service. Great price point and have never had any issues with our system. Recently had them out for required hardware upgrade and the technician arrived on time and was very courteous and efficient!
Technician arrived within time window designated for work schedule. He called when he was close to completing work and texted when he completed previous customer work. Also he estimated time of arrival at my work site and arrived very close …
Service tech was very knowledgeable and had been doing home security for 12 years. He did not try to sell us anything we didn’t need, which I greatly appreciated. Very fast and punctual.
The technician was on time as scheduled and he did very nice and clean job while I was filling all the forms. He walked me through the application set up and answered all my questions. Excellent service!
The entire process to sign up with Smith Thompson was easy, and very professional. …
I’ve chosen smith Thompson because of the reviews and word of mouth and I haven’t had any regrets.The guy who came out to do the installation was great. He explained how everything worked and made sure I was comfortable with everything before leaving. I would recommend Smith Thompson to anyone. I’m a satisfied customer.
Has been using Smith Thompson Security for years and has referred many families, friends and coworkers. All happy with the service and quick responses if an alarm is triggered. We expanded our service to include surveillance recently. So …
Showed up on time and day as planned. Were very professional and knowledgeable. Set up our security system and gave instructions on how to use it. Very thorough. Been using this company for about 10 years now and HIGHLY RECOMMEND!
Great job by tech member to get my system upgraded. Scheduling and customer support wes fast and friendly. Seamless experience.
Just had a great install service experience with Smith Thompson Home Security. Customer Service is everything to me & Aaron was very professional.
Brinks service had deteriorated & we wanted better prices. Now I will call them back to set up a pest control treatment @ 25% off.
We have had alarm and pest control service for many years. Always have been very pleased with price and service.
Recently, our pest control technician, Jordan, treated our home with exceptional …
I used them at my previous home and loved their service for their unbeatable price that I had them hold my credits until I get settled into my new home. Allan the technician that came out was very friendly and efficient. Grateful to know that we have an honest and awesome security system protecting our home.
I’m 3 years in with smith Thompson. Their service and response time has been incredibly consistent through the worst of times. Clint our service tech is a rock star. Always on time to sort out anything. I have multiple buildings and systems …
Got our system upgraded and re-enabled. ST came out on scheduled date and on-time so I didn’t have to wait around the house long. Service team person was professional and knew exactly what to do- speaking to the appointment notes and his …
Awesome! They installed our new security system quickly and efficiently. We love it & feel very safe.
Smith & Thompson Security System is an affordable and reliable company that I recommend to anyone looking for the safety of your property and family while saving a few hundred dollars. I’ve been with Smith & Thompson for about 7+ years now …
I decided to use Smith Thompson because of the affordability. Shaun, the technician, was professional and very knowledgeable. He showed up to my home on time and completed his work in a reasonable amount of time. Very happy with my installation.
Smith Thompson Home Security system was installed yesterday at my home by a knowledgeable Technician from their company. He was able to make use of existing hardware with some new equipment. He answered all our questions, explained how the …
We have an existing alarm system for several years. Fee has been going up .We decided to change to Smith Thompson . Cheaper & more modern system was installed. Jason was very professional – arrived on time;set it up within 2-3 …
Si far so great with this company I have been with them over 19 years no a problem so far . I still pay the same rate .. amazing ..! While other have risen the prices over 100%.you can’t beat anywhere
The technician, Chase, was courteous every step of the way. Called to let me know what his ETA was. Told me what he needed to do for the upgrade and battery replacement and kept me informed every step of the way. It didn’t take very long …
Clint, our technician was very nice, courteous, on time, quick with install, professional, patient with explanations and respectful of our property. There is never a contract, prices are reasonable & gives us a peace of mind protection. …
We had a technician come out due to an open contact. Kevin was punctual, professional and took care of our problem. He also installed an upgrade at no additional charge and did it efficiently. We have used Smith Thompson for approximately 10 years with no problems. Great company and technician.
Smith Thompson has been our reliable alarm system provider for over 6 years. They are very reasonably priced and don’t constantly solicit us to buy expensive upgrades. When we were required to purchase an upgrade due to the discontinuation …
I had researched Thompson Smith security for several years and finally decided to get their security system. Leo came to install exactly on time. He was courteous, professional yet friendly. He seemed to really like his job and took …
They did a wonderful profession job. Arrived in a timely manner and explained the features of my system.
On time arrival and professional skills. Give us some suggestions to maintain and test the system. I am happy with the service.
Tony my Tech Guy was Amazing! He explained everything very Good. I will definitely recommend Smith Thompson to anyone that needs a Security System. The Great thing about this Company is the Honest People that are doing this Job. I have had …
Smith Thompson provide a great service at a price that’s competitive with many national brands. However, it is always nice to be able to support a local business and in return receive a customer service experience that can only be provided …
We had been using one of the national security companies for over 25 years when a friend of ours recommended Smith Thompson. We switched about five years ago and have never regretted it. The service is better than our former company at a …
We’ve used Smith Thompson Home Security for almost 5 years now and are extremely happy with their service. Great price and have never had any issues with our system or their services. I recently had Tony out for required hardware upgrade …
We needed a hardware update, the technician Aaron was very helpful, quick and knowledgeable. Thank you Smith Thompson for your service.
The technician did a great job installing new cameras that were added to my current alarm system. He helped setup the field of view and what type of events to record for each camera.
Technician that came to update our system was polite, very professional and efficient. Overall, it was a pleasant experience.
Kevin, our technician was very professional and knowledgeable. He checked everything and documented all the zones. Excellent experience!
Been a S/T client for 23 years.
Best value for home security.
Always polite customer service & fast response to requests.
Friendly, professional service by technician. Replaced with new 5G wireless transmitter and function checked key alarm zones. Courteous and helpful.
Great service, the technician was friendly and he performed the upgrade quickly. He made sure everything operated correctly before he left, very professional.
Kevin did a great job upgrading my system. I am not happy about a fee for equipment I pay the month. This is bad business.
Chase called when he was on the way, arrived on time. Installed two new keypads and upgraded our system. All windows and doors programmed. Nice job.
I have trusted them for over 9 years with my safety and the safety of my home and family. They are amazing on every level. Great customer service. I am so grateful. Highly recommend them.
Excellent service, good price and very reliable. I had an appointment to update my alarm system and they got there on time and completed the task efficiently.
Very professional and knowledgeable technician. The technician as well as the customer service folks were really easy to work with and got my alarm system going in no-time!
I have been a highly satisfied customer for 19 years. This is the first time I needed technical support at my house (door bell) and Clint provided excellent service.
Representative tech came prepared for the job was very cordial reset the system stated his work completed and excused himself. Very professional but approachable with any questions I posed. Thanks
The technician was on time and knew what he was doing. We got our phone activated for app control and he was out in no time. Thank you for continuing to provide great service.
Communication is always great. Service is outstanding! I love the follow-up calls and the additional service provided when it rains and wash away the pest control spray externally.
Painless process to get setup and running. The installer was on time, polite and thorough. Would highly recommend them for home alarm system and monitoring.
The tech arrived within the window given and proceeded to do the install. He cleaned up as he put sensors on, glass breaks and cameras up. He set the panel up and helped me get my phone app set up and demonstrated the panel with me. He was efficient and made sure that I understood everything about the system.
Been with Smith Thompson for over a decade and can recommend them highly. No high pressure sales pitching, and can be relied on to do the job you signed up for.
Quick, honest and straight forward! From the call to request help and quickly getting an actual person on the phone to the technician that came out – this alarm service is the best! Thank you for putting your customers 1st!
Made appointment, tech called 30 minutes prior to arrival to confirm.
Completed installation super fast!
Great tech…polite, prepared and very professional and personable!
Great experience!
The service man knew what he was doing. He was very efficient. He explained things to me after he finished. I have been a customer over 20 years and appreciate your service.
Installation was very fast. The technician explained what every piece of equipment was and how to operate it. Whole process was like 90 minutes. Pricing is very transparent and super affordable.
Very professional company. Did everything exactly as they said they would. My installer, Clint, was the best. He sure knows his business. Highly recommend Smith Thompson.
My tech was quick, detailed and informative. Whole system set up within an hour. Monthly payments for monitoring, is the lowest I have found. Alarm is not dependent on wifi function so my house never loses monitoring.
This was a great experience. Jeff was incredibly helpful and thorough with his work. He spent extra time to make sure everything was taken care of. We really appreciated his patience and help.
Been with Smith Thompson since 2004 never had a problem. Switched over to their new system with the door camera, more problems, less help just self diagnosis, hasn’t worked properly since they installed it. Was out of town in Florida for a …
I am very impressed by Smith Thompson home security. I was shopping for home security provider and called ADT, Brinks, but SMT was by far the most professional. The rep on call was not pushy at all. Didn’t trick me into a credit check like ADT or negotiate price like Brinks.
WE have always had a great experience with Smith Thompson and would definitely recommend them. Dennis completed the needed work quickly and professionally and explained everything to us that we needed to know.
Oh my gosh! I was AMAZED by the astonishingly superb service received from the Technician that visited my home & assisted me with my technical problem! I wish I remembered his name. He was efficient & courteous & saw possibilities as he reassured me he would get the issue resolved which he did! Thank you Smith Thompson!
Professional installation replacement of all dead batteries and out dated equipment. Tech experience blew my mind like 15+ years
I had used them before at my last house. Monitoring hasn’t been tested really yet. But feeling comfortable and confident with it.
Wonderfully simple experience to set up service with Smith Thompson. Our installer was professional, prompt, and very well-informed. Recommend highly.
We have used Smith Thompson for years now. We could not be more pleased with the service. The tech came within the time range and was very professional and promptly updated our service to 5G.
Excellent service!!! Contacted them & within 48hrs had full monitoring set up w/ our current system. Very cost effective & the app is nice. Tech arrived at the scheduled time & was in & out in under 35mins. Thank you!
The technician was extremely helpful with troubleshooting the issue and although the problem was not with the system, he isolated the problem and suggested a solution I could do. He also tested the total system to ensure it was working …
Replacing the new wireless module was fast and efficient! I don’t like the fact that we need to pay for the service call to upgrade their own system and I feel should be covered by ST, but other than that service is excellent
The technician was absolutely on time. Everybody that I spoke to along the way was great. The technician was very nice considerate, and seriously, very efficient. I’m going to use them from now on. And the app that they use is unbelievably useful for your system.
The Smith Thompson Security team is always there. They have been there for us for almost 20 years and are monitoring in Texas!! Whether we have a question, need sals or a new installation, it is always a seamless process. Discounts for referrals as well as paying annually are also nice bonuses!
Installation was quick, and the tech was super nice. Everyone customer agent I have spoken with on the phone was informed and provided answers to any of my question. I would highly recommend Smith Thompson
Aaron with Smith Thompson Security was very professional and did the job very quickly. He was nice and answered my questions. He tested security alarm to make sure it is working after upgrading the device. Good job!
Getting set up with Smith and Thompson was super easy! Our new house had previously had ADT as the home security provider. S&T was more direct with us and much less expensive than ADT. Additionally, our technician, Sal, was extremely …
This was a great choice. I highly recommend this company. The install was quick and easy. The monthly service is phenomenal. I chose them as they do not have a contract like the other companies. The tech who installed was amazing (sorry I …
It’s time for my security system to get upgraded from 3G to 5G. The whole process was completed under 30 minutes. Smith Thompson showed up as scheduled and very considering cleanliness of my house he put on shoes cover and walked right into …
The Smith tech from Smith Security was a really nice young man. Very professional, easy to talk with. Very nice. I forgot his name. He the same tech that came and did the upgrade of my system last year or two years ago.
Tech did a good job with the install and setup to the new app that is used for the Alarm. Respectful and did not take too much time. Also called before coming so we can be expecting them. Overall good.
My technician Elias was very knowledgeable on f what he do. Pros for him calling us prior to his arrival. He answered all the questions I ask about the system and would recommend him to my friends anytime. Great customer service.
After many many years as a happy customer, I am really wondering what is going on at Smith Thompson. I called them in December after a year of getting notices that my system will no longer work as a result of technology upgrades. I have not …
Very happy to be with Smith Thompson Home Security. Switched service from Brinks because of poor service and constant monthly price increases. Sean, our installer was very courteous and knowledgeable.
Excellent experience with this install in the Austin area. Clint is a treasure. An amazing example of customer service. So much cheaper than national security services. Love our new system!
Smith Thompson installed my security system for a relatively large home (6500 sqft) in less than a couple hours. The technician was knowledgeable, professional and courteous, he was pleasant to work with. I’m very happy with the system, it’s easy to use.
I’ve transferred my service to Smith Thompson from Brinks and not looking back. I’m glad I did. This company has been very professional and helpful. Tech came in on time and easily made the switch for me. …
I have used ST for years. If my alarm is ever triggered they IMMEDIATELY call to check on you. The installers are professional. If you ever need a question answered they are quick and courteous. All this and no contract required. You cannot beat Smith Thompson
Great experience with the install tech, he spent about 4-5 hours in a pre wired home making sure every was correct. Price and service is why I chose Smith Thompson plus they are a Texas owned and run company.
This was a quick simple and painless process for moving from one security system to Smith Thompson. Our service tech was thorough efficient and a pleasure to work with. As a family we highly recommend Smith Thompson service.
This is the fourth property I’ve used Smith Thompson, both for full or partial installs but all with monitoring. Not once disappointed w the front office, field technicians or customer service. Highly professional and reliable. Highly recommend.
Smith-Thompson upgraded my alarm system’s cell tower transmitter and did an excellent and professional job. The technician even took the time to walk me through the new Mobile App for my alarm system. Moreover, the cost was exactly what was estimated at the time the service work was scheduled.
Great service, fast install, responsive staff, and reasonable pricing. Couldn’t ask for more with my home security system! I do wish extermination services were offered in Houston, Texas as an added bonus – maybe one day. Great work!
Smith Thompson has always had great customer service, not to mention a great price for installation and monitoring. Much cheaper than ADT. When we moved to our new house, the installer was very professional and had it all taken care of in under 2 hours.
We’ve been with Smith Thompson for just over 2 years and are SO happy with their service. We have embarrassingly had a few false alarms and I love that we always get a phone call within 10 seconds from them making sure everything is okay. …
Tech arrived on time and was well prepared and highly efficient. The swap out to 5G equipment was smooth and testing done thoroughly. All questions with new app were answered well with professional courtesy. Great job team…!!!
Great experience with Smith Thompson. My salesman and installer were very helpful and the installation went smoothly. They upgraded my old system with new components where needed. I’m glad Smith Thompson is monitoring my home.
Excellent price and very quick response to set up alarm system. The service technician did a great job and go in and out quickly. I was with ADT for 9 years and I am happy I switched to Smith Thompson.
I have used Smith Thompson for years. They just installed a whole new system for us at our new home. They did an excellent job. They were very helpful and answered every question we had. An all around great company!
Thank you so for upgrading our system. Jason was extremely professional and knowledgeable, not to mention very very patient as there were issues connecting with the app. I absolutely love being able to arm/disarm the system from my phone – …
The technician was on time and very professional. He did a great job with the installation and setting up the app on both my phone and my wife’s phone. I am very satisfied with my new keypad and cameras. Also, you can’t beat the Smith Thompson monitoring prices!
Recently a service call was scheduled to change the 3G/4G system to 5G communication
The technician John K was very knowledgeable and professional and tried his best …
I researched several different home security companies when we bought a new house. Smith Thompson was responsive and transparent about their products and prices. The install went smooth and we have had no problems so far. I would definitely recommend them.
Have had Smith Thompson monitor our house for over 15 years now. Excellent service, good response time (yes, have tested it once or twice a year – not intentionally, but false alarms caused by our mistake or faulty sensors). Very reasonable …
I was looking for a security monitoring company and this name showed up in my search. I digged deeper and liked what I saw. They offer no gimmicks, no high pressure and a monthly subscription for monitoring that has not changed since the …
Great support from Smith Thompson. After so many years with them, I needed new equipment and service. Update was quick, simple, and VERY affordable. Their tech named Sean was great to work with at my home. Professional, helpful, great customer service!!!
The technician/representative (Jeff) sent to do the consult and installation was very courteous, knowledgeable and professional. He texted to let me know his eta on set date of appointment. In addition, he took the time to explain the …
Had a great experience with Smith Thompson. They responded quickly to getting me information on their system. Once I decided to go with them, they sent out a very knowledgeable technician. He was friendly and had everything set up in a timely matter.
Great overall experience in initial set up of account. Technician was very friendly and informative at his visit to the house. Thanks for good price and service. If you need a home security, I recommend contacting Smith Thompson!
They are reasonably priced, with rapid response and great customer service. Techs are very knowledgeable and respectful. Toni was our last tech to visit and was great! He informed me of the changes being made, giving me clear instruction. Also made some repairs to keep the system top notch.
I’ve been with Smith Thompson for a while now and they’ve always been efficient and quick. They’ve always been able to answer all of my questions. This last time I was running a little bit late for my appointment to have a new transmitter installed and the service man waited for me. Very good security company.!
I simply love Smith Thompson! This company is always quick and swift when our alarm is set off, and anytime I call or have questions, they never come short! Their rates are very affordable with quality equipment! I can truly say thank you Smith Thompson! ❤️
Mr. DEREK ROBERTS promptly showed up to our location and knowledgeable about his work. He gave us the best advice on how to operate the system compared to our previous company. The service was great, precise and quick. …
Smith Thompson Security provides excellent service for a reasonable price. They are always very responsive and make service calls quick and easy. We recently upgraded to 5G and they were in and out quickly and very nice to work with. Highly recommend them!
Smith Thompson was scheduled to upgrade my alarm system to 4G/5G. The technician was scheduled between 8:00AM & 12:00PM, the tech called when he was on his way. Technician was very professional and worked quick and safely. He was complete …
The process to get my security system up and running was super easy and straight forward! Smith-Thompson Security was able to use some of the hardware that was previously installed in the home just like they told me over the phone. …
I have been using Smith Thompson Home Security for almost 30 years and their service has been affordable and reliable. I recently had a service technician upgrade the electrical components of my system to 5G and he showed up on time and …
Smith Thompson offers the best value of money. Being an existing Home security and Alarm monitoring customer, I instantly get a 25% discount on the Pest control service and nobody can beat that price in the current inflationary environment. …
Just started the service with Smith Thompson security company. The technician came with all needed parts, including free battery and free power supply . He explained everything and completely the installation in a very reasonable time and …
Top notch! From my original call to set up consultation, to consultation, and install. Every time I called the company I always was put in contact with a knowledgeable, helpful person. Appointments were kept and were punctual. Install went …