Smithville Telephone Company, headquartered in Ellettsville, Ind., is one of Indiana’s largest independent telephone companies.
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
1600 W Temperance St, Ellettsville, IN 47429
Worst service and support ever.
Honestly the best internet service I have had. I have lived on the East and West coasts and have had Charter and Xfinity and they truly sucked, from speeds to customer service, every contact I had with them was frustrating. Smithville has …
Worse internet!
Smithville Copper DSL
Phone out as much as it is on…
Service is slow and lackluster
Good service and great people
Fast connection at a good price.
Good service. High speed internets.
Very responsive service and helpful.
Not raise the bill by 40% out of nowhere would be a great start
Service personnel are extremely knowledgeable!
No matter the amount of times that I call, they still………
Insanely unreliable, way below advertised speed.
Slow intermittent internet service provider. Shoddy tech support
Employees saying they hooked up my internet when they didn’t… Twice
Excellent staff, product and the telecom tech s are simply amazing
Solid connection speed and helpful Tech Support. They know what’s up.
Thanks!
Our high speed internet just comes and goes. Why? It’s very frustrating ‘:(
Couldn’t help me because I need to get my own equipment, which is a real inconvenience. I had to settle for the other place because of some difficulties here.
What a terrible company! Whatever you do, don’t sign up with them!
Sometimes I have internet and sometimes I don’t.
Jared was excellent.
Always get the best customer service! Great price, and top-notch tech support.
Smithville phone doesn’t work frequently however this time there phone service is down how does a phone company operate when they have no phone ???? All contact numbers busy signal several hours so far
I lovd the speed, I dont have many problems with outages and customer service is always great.
Service sucks would love to have fiber and drivers cut you off in traffic without signaling, truck 834 on march 12 2020
You can’t beat the internet speed, the smart home security service is fantastic, and the customer service is amazing!
Will not do any business with them they can’t seem to give an answer when it comes to their fiber optic on when it’ll be in the area even though they tried to get me to sign up for it for the last 15 years
Wi-Fi literally cuts out every 3 minutes.
Fastest internet for the lowest price. Their customer service is very friendly and you just can’t beat their fiber.
I have trouble with my internet every since we got it after our move……Our daughter lives across the road & she has trouble with her phone & internet since she moved over there…We call & they say they’ll send a man out but never does.
Just finished getting fiber optic from them in my area over in ellettsville. Absolutely love the speeds, definitely happy with my internet speed and the price!
We have had Comcast and att, Smithvillle fiber is the best out there, great customer service. If you call they are pleasant and helpful.
Internet is very slow and constantly goes out
We have Smithville Fiber and telephone and we love it! Anytime I’ve had to call their customer service the representatives were very kind and helpful!
Service was great for first few months but drops out multiple times per day now. Repeated call have yielded no results, no action. Disappointing for the premium price of service.
If I could give them 0 stars I would. Their service is honestly a waste of money but for people like myself in my area it’s the only option.
I’ve got internet in a cabin in the woods on a peninsula on a lake and
I’m completely satisfied with Smithville’s service. They spent two hours helping me set it up. Thanks.
I’m a student, and Smithville consistently screws me over when I can’t access or submit online assignments. It doesn’t matter if you care about your customers if you can’t provide the service you’re supposed to. Thanks for setting me up for failure.
My internet speeds have dropped dramatically over the past year, going from 6 mb/s to roughly 1 mb/s on smithville copper. Though it used to be fine, they’ve told us there’s nothing they can do to fix it.
Constantly cuts in and out. I will be watching a show or playing a game then the internet is gone. They said it’s our router. Got a new router and still does the same thing. Would not recommend.
The absolute worst internet I’ve ever had, the router doesn’t hold an IP address at all constantly kicking me off the internet and it’s super slow. If I’m on Netflix and someone else hooks to the WiFi you can say good bye to Netflix or …
Fantastic speeds on internet. Even with my crappy computer, the connection speed is through the roof. It’s unfortunate that all the bad reviews are people on DSL, because this is a great company that employs local people.
Great people and great service. Fast and friendly technicians. Smithville has been named a top 100 broadband company in the nation for the 4th year in a row. Just recently switched over to their new STV product and I couldn’t be happier. If …
If you have the options to go with anyone else I would highly recommend it. At this point Comcast makes them look professional and we all know how bad Comcast is.
I have the worst service ever! It doesnt work more than it does, I have to have a house phone because I dont have cell service at my house. Cannot use more than 1 device on the wifi at a time. I was told I was lucky to even have internet at all.
Describing my experience…..Hmm not the best. The image below should say it all. An (F) slower then 93% of the US. Its 2016 soon to be 2017 and I’m stuck with this slow internet. Its really frustrating, YouTube videos can be played but …
Thought Smithville would be different than your normal cable company but it’s more of the same. Without on demand options we were told that most people get an Apple TV or fire stick to make that available through individual tv channel apps. …
HORRIBLE! We were told for YEARS that we were getting fiber. NOPE, Smithville always makes fake promises to rural families that their internet won’t be 5 mbps. Why don’t you own up, or don’t charge us the same price!
I gave a ‘poor-fair’ rating only because there was not a lower rating…
I moved here around 4 months ago and purchased Smithville’s 3MB DSL connection. …
Great place, Telecom is an amazing group of guys
I have the 3MB DSL service and it’s horrible. They charge a generous $88 per month for this speed-challenged internet and landline phone. I could have 20 times faster internet with Comcast for the same price. Anyways, I live less than 1mile …
According to their map the Cadillac zone was supposed to be complete by end of Q1 in 2018. Since there is only a couple weeks left in the quarter and I haven’t received an update, i decided to call. (on the preregistered list) Come to find …
I am so tried of hearing about what they now call “Smithville Fiber” and their dedication to ALL their rural residential customers. They say we should understand construction decisions being financially viable according to customer revenue. …
They double charged my uncle and nursing home for my grandmothers phone in her room. He brought it to their attention and they done nothing about it. This went on for a few years. Once he noticed this, he canceled his enternet with …
If you like non-stop drops and hours of no service each night this is the Internet for you! They are so concerned with getting fiber optic to new customers that anyone in rural areas with be stuck watching a loading bar for hours. There is …
I moved to a rural area in Greene County, Indiana (near Crane) in August 2012, and Smithville Fiber was the only company that offered internet service in my area. With no other options, we gave them a call and learned that they didn’t …
Over the years I have at one time or another subscribed to all of the various major Internet providers. None of them provided what I considered to be good (or even decent) service. Smithville, on the other hand, has been great. The …
Smithville’s Fiber Internet is the fastest I’ve ever had the pleasure of using. No lag and very few outages EVER. The first ISP I’ve ever had that you can talk to a real person in about 30 seconds or faster when calling for billing …
I’ve had Smithville for the better part of 5 years. Not by choice. I live in an area that only has Smithville DSL. If you like internet that constantly goes out, then this is the one for you. If you have another option I would advice you do that instead. Customer service is friendly at least
Very fast, very reliable. Have only had 2 small blips in service: one was instantly fixed via a 7pm phone call, and one was fixed via an 8pm phone call and a free technician visit before lunch the next day. …
Best customer service and support and the best speeds.
There was a technical problem and Austin from IT Help stayed with me on the …
It’s okay. Leaps and bounds better than Comcast, no doubt. The pricing is consistent, I don’t have to call them every three months to keep from getting ripped off, that part is great. Customer service is decent and the installation team was …
We have occasional issues with speed but overall after the horror stories I have heard from family members who have Comcast, I’m more than happy to deal with occasional buffering and slow times. I’ve heard of people paying insane amounts …
I wanted to take advantage of their free installation offer with a 12-month agreement for gigabit internet in my new home, but since my home had installation, but only up to 300mbs, they would not honor the free installation and instead was …
If you have any other provider available take them. We have dsl, and no other provider to switch to. We only get internet about half the time and no matter how much I’ve called and complained and tried to figure out what’s wrong they simply …
I have smithville fiber internet and it is lightning fast! Love this company and the great service they provide. 0 issues in over six months of use.
Comes in to upgrade telephone line underground. Was supposed to call before they came and also obviously doesnt call before they dig and cuts up comcast lines. now I have no internet or cable (another provider) and customer service has me deal with my provider. What a joke. I wouldnt do business with them unless I had to
Well I waited to write a review because I wanted to test the service out. I can tell you this we switched to fiber and LOVE IT! I work from home with ZERO issues and have been very pleased with Smithville Telephone and their service. The …
Would do negative stars if possible. Cuts out regularly, service is non existent and whatever clowns they hire to do their work can’t be bothered to even show up.
1st review I have ever left for a company. I Wouldn’t recommend this company to my worst enemy. We called to check on services provided, did not confirm anything because we stayed with Comcast. They set up services anyway, charged us $310, …
Their technicians are very respectful, knowledgeable, and on time. Customer service was really good at communicating with me about my install and were even a day early; which I was grateful for since I work at home and really need internet. …
I just moved into the Smithville area last month, so I am still a new customer. So far, I have had nothing but positive experiences with the customer service staff. I signed up for the very speedy Wi-Fi service. When my cell phone was not …
Super unhappy with the service. Internet cuts in and out all the time. They say get a new router, which i did, no good. They said get a new cable, which i did, no good. They say they have super fast internet and my old apt with free …
Not my service, but they cut my line. I know 3 others that got their line cut by the construction people (who denied it too). It’s incredibly greedy and immoral to push your business while ruining others. Yea, my line will be eventually …
Amazing customer service. This is my ONLY monthly bill I don’t feel sick paying.
My husband and I just moved out of the city limits, and both rely on high-speed internet for our professions when working from home. I was a little skeptical, initially, about having to switch from AT&T in town to a local company, but have …
I live rural and have no other choice for internet service beside possibly satellite internet. The service is horrible, cuts out all the time multiple times a day. Waiting and hoping they finish the fiber infrastructure for my area. If …
I would give zero stars if I could. Terrible customer service. We will be on the phone hours to speak with anyone from customer service. It’s only $50 a month for the first year then it becomes like $80 a month. The wifi didn’t work half …
My internet bill has been the same for the last 7 years, the quality of my internet is phenomenal, and it’s rare that I have an interruption with my service.
I would leave a zero star if I could. Our WiFi went out around 2pm 11/10/22 and we didn’t get a call back until after 6pm… we need our internet for work and they’re saying it won’t be on until Saturday 11/12/22 at the earliest because the …
So i dont even have my services on yet and this is probably the worst company i have ever dealt with! I called on a monday to get my internet turned on at the new house. They tell me someone will give me a call to schedule for someone to …
I called to discuss my bill, and I knew I was past due. Honestly, I had forgotten to pay it. I spoke with a rep, who informed me that my internet was due to be shut off tomorrow. I told her that I get paid tomorrow, and I could pay my bill …
One of there techs- Trent came out and got me hooked up within 20 minutes. The speed and quality of the internet has been great. Price is a bit more than what I was paying for but is well worth supporting a local company and having better internet and customer service!
I’ve waited a while to post a review but figure it’s about time. I switched from X to Smithville for Internet months ago and have never been happier. I’ve got 1GB from Smithville and any time of day my speed tests are showing >930Mbs up …