Southern Maryland Oil is one of the leading providers of off-road low sulfur diesel, heating oil, kerosene, gasoline and propane fuels.
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
109 N Maple Ave, La Plata, MD 20646
I had called for a fillup of my oil tank on Friday and was told that it would be delivered by Monday. Lo and behold, the delivery truck was there early Saturday morning. Very quick service.
Smo has great customer service and delivery service with quality heating oil. My house never goes unheated and never smells from the heating oil. They are always fast and on time with their delivery windows/appts. Thanks smo from my family to yours
Service is great and on time. We’ve used SMO for years, we’ve always had friendly service from their technicians. I’ve reviewed SMO before and their great service is still great today.
My tech Shawn was very helpful and knowledgeable. He explained everything, checked my A/C and furnace. He showed great professionalism and he did an awesome job!
I have nothing but good things to say about SMO. Customer service is great and the service call is normally the same day. Service techs fix the issues and have me back in service in no time. No complaints! I recommend being on their contract.
The technician named Kristen was fantastic!! She was friendly and took time to explain what she needed to do. She arrived on time and was very professional. Thanks, SMO, we need more techs like Kristen!!!
Lots of problems since I purchased new heat pump two years ago. Numerous return requests(>20) due to shoddy install. Recent Maintenance plan tuneup required a recent return because techs failed to perform final check and I was left with no heat for entire day.
Have been a customer of SMO for some 35 years now. Always have had great service. Called at 8:00 AM Tuesday morning and delivery was made at 8:30. Can’t do any better than that.
During a very cold spell where I could not get gas from anywhere, including another propane co I had paid 10 days earlier, I called SMO and they delivered gas the next day. Thank God as I was about to run out. Their staff and service was a breath of fresh air plus their cost was low.
I rely on SMO for fuel delivery and they are better than the USPS right now. Prompt , reliable service! On phone assistance is very friendly and helpful.
Very attentive personnel…once you escalate to the executive level. There is definitely a strata which you must push through in order to get to well-thought, rather than mechanical responses. …
SMO Energy provides outstanding products and services for my residential energy and maintenance needs. Additionally, their technicians are highly knowledgeable and very professional. My family is thoroughly satisfied for their reliability and professionalism!
I have been a customer with SMO for over a year and I am very pleased with their service. They service my heat pumps and I feel are very honest and caring about the service I receive. I continue to look forward to doing business with them.
Larry was here on time as promised. Dressed for the Covid-19 protocol
Answered all of my questions.A down to earth talk about my issues and there resolve. …
Have used service for many years, since their merger with Griffin, they are not the same company. Company service is below par. Terrible customer experience. I have left them, I tried to make it work. They do not care anymore.
We highly recommend the service contracts offered by
SMO. The service technicians are top notch and have successfully repaired our 60+ year old boiler on two occasions–different issues with no additional charges.
I’m a little disappointed. I paid a little more thinking they were the best around. They took a couple of shortcuts in the installation that were less than professional. Contacted customer service, who, after two weeks, has been unresponsive. Would not recommend SMO for heating/cooling systems.
Twice in a less than 2 week interval virtually no service. 5 days to get a service tech out and by then the HVAC started to work again. Lasted two days and back out. Called in another service request said two more days and they never showed. Regardless of their claims on their web site their service is horrendous.
Scheduled a delivery online on Wednesday. It indicated delivery would occur anywhere between Friday and Monday. They were quick to take my money but here it is Sunday afternoon and still waiting for delivery. Customer Service said it is …
Thank you for employing people like Bernard Jordan. He quickly responded to our call to check detection of carbon monoxide. Our basement lightbulb had burned out, and he offered to replace it for me since It was a high ceiling. After much …
Every interaction I have had with SMO has been great. From the sales team, to the customer service desk, to the drivers/delivery personnel. Not only that, but the prices are the best in town. Highly recommend SMO and I tell all my friends to comparison shop when looking for propane/fuel oil delivery service!
The Team that was sent to do the annual HVAC/Water Heater servicing did a great job. They repaired damaged done by the folks who mow my lawn by replacing pvc pipe and Trane Blower supports damage. Pricing was reasonable and the job professionally done.
Always dependable! Especially on making sure we have oil! We have never had an issue with SMO. They even contact us when oil is at a lower price to allow us the savings! Highly recommend them! We feel like we are family to them!
Years ago we got a new oil fired hot water heater that also serves to heat the house. We got a service contract, too. That has paid off with replacement of the thermostat one year and the flame controller another year with no additional …
SMO delivers my propane and takes care of the maintenance of the tanks. Friendly and reliable service.
Even a one start is too good for them. I wouldn’t recommend this company to anyone, their customer service is horrible No matter what complain is all you can hear them say “we apologize for the inconvenience” well let me tell you an apology …
SMO was a life-saver for my fiancé and I. We were struggling to make ends meet, having to buy fuel oil a couple of gallons at a time at a local service station. I frantically shopped around looking for a company to take payments rather …
I’m “assuming” they did what they were supposed to do. Nonetheless, my appointment was on the books for months. Just happened to go through my calendar and saw I had a appointment with SMO, but no one called to confirm. I had to reach out to see.
Always have positive interactions with SMO- they are very responsive, their service representatives are knowledgeable, efficient and effective, and when I’ve had to call, their phone representatives are awesome. Highly recommend them for all of your oil/propane needs!
Alfredo serviced our furnace on June 11th. He was friendly, professional and informative. He explained what he was doing and the statistics on our furnace. I wish all service people were as good as Alfredo.
Unfortunately, the maintenance performed was not up to par. We had water leak from the AC because the drain wasn’t cleaned properly. However, I called SMO and they sent someone out the next day to take care of it.
Originally the company was Besche Oil, the it was purchased by SMO. It was a smooth transition. The service of both companies has been excellent. I have used them for over 30 years. From customer service to in home visits with …
The Heating and AC maintenance was performed in a timely manner. However, they were also supposed to install a new UV air filtration item but the service agent didn’t have the item with him so I have to schedule for that installation another day.
Appointment was made several months ago. SMO called 3 days before service date to confirm. Tech called when he was on his way. Completed service quickly and left. We were completely satisfied, as usual.
The technician called ahead of time to let me know he’d be arriving in about 20 minutes. He was extremely courteous and professional. I’m thankful he was able to do my service during this COVID-19 crisis, and hope the company is compensating those on the frontline (unable to work from home) generously. They deserve it!
James called ahead and showed up on time. We have an older oil furnace needing maintenance and cleaning. It is definitely running smoother and better than ever. James definitely knows what he is doing. Thanks to James and SMO!
Jennifer Falcone was very helpful to get information and installation of a meter for my oil tank. Thank you for your help.
SMO is a professional and personable operation. I am on a auto delivery service, but the delivery person will still give me a courtesy call to let me know he is on his way and find out if there is anything I need. I love that I can review …
Melissa with customer service was very helpful and courteous today when I called. Very professional.
This was an annual furnace cleaning/tune-up. The service tech, Robert, was excellent in every regard; friendly, professional, knowledgeable. As promised by the appointment scheduler (sorry, name not recalled), Robert called first to alert …
They are really awful; I am amazed at the great reviews here and question their authenticity. I have been consistently treated horribly on the phone, different women and all of them rude. I’ve been talked down to as if I were dirt – and I …
I would just like to commend Technician James Willett for doing a fantastic job. Tech Willett was able to diagnose and fix a long-standing furnace issue, and we are very pleased. He was friendly, courteous, and punctual and believe he is a great asset to SMO!
SMO has always been caring and concerned, as they should be. I’m grateful for their service, and would like to Thank all of You for your Service . Again Thank You
They have been servicing my house for over 50 years. We are completely satisfied with their customer service as well as their service employees. Never have our tank gotten near empty before we are delivered oil. Looking forward to their service forever.
Great experience. Very personable and courteous! Explained the new system. Cleaned up! We could not be happier!
Customer service was very helpful and nice to speak with on the phone. Was calling about oil delivery…
We have a smartpay account and receiving summary billing makes it super-easy to know what our accounting is. Thanks!
I have had issues with my Prophane fireplace.
John Page was very diligent and thorough in finding out what the problem was.
He communicated well explaining everything and I was very satisfied with his …
Alfredo was so knowledgeable and helped us better understand potential issues we were experiencing. He was kind and professional.
Carlton Roberts did an excellent tune up and service on our furnace today. He walked us through the entire process and also explained safety features that left us feeling safe and comfortable. Thank you SMO for the outstanding customer …
Kristin was professional and came early to do our annual check-up ~ she was very nice. We did have an issue with the thermostat/heat after that and SMO sent John who fixed a broken wire and solved the problem
I recently had my annual service checkup, everything was working fine before they came, After they left my furnace wouldn’t start; however, the technican who came after I called in the problem was great – fixed problem quickly and everything has been working fine.
SMO’s automatic payment and yearly cleanings/maintenance has been wonderful for our family. We are busy and to not have to worry what each month will bring in a payment or concern over our “old” AC, furnace and water heater, makes it easier for us. Thanks SMO! O and by the way, they are always on time with a smile!
ALFREDO is an AMAZING technician. Professional, knowledgeable, did an above and beyond job to make sure that all issues were taken care of and the system in great running order. THANK YOU for your service!
6/18/21 Date of Service
Mr. Ketterman was very professional and informative about the work he performed and performance of my system. He’s a guy who obviously takes pride in his work, along with a great disposition. He is an A+ tech. SMO has a great representative.
Bought a gas fireplace insert from SMO had some minor problems with the battery backup. SMO worked on the issue until it was solved. They spent hours researching the issue contacting the manufacturer testing on their sample fireplace in …
My annual checkup was scheduled for today btwn 12-6. I was more than glad Davion came earlier as I watch my twin grandbabies a few mins away and the weather was perfect at that time for bringing them out. So he was definitely punctual and …
The tech keyshawn was knowledgeable about the systems. Very pleasant. He was very cautious practicing the covid 19 precautions. He wore his mask, gloves, and shoe coverings. Very eager eden to help.
Our oil furnace broke and I called. Got same day service. Was fully informed what to expect. Received my 30 minute call ahead so I didn’t have to leave work and lose time. Our tech Antonio was professional, personable and great tech all around. I had a great experience. He fully explained everything.
My technician, Andrew Alvarez was wonderful and very helpful. He was on time and performed all services with a good attitude and a smile. He was a joy to have come to my home and I will be sure to request when ever I need service in the future. Thank you for having such a great person on your service department.
The SMO technician, Sterling Tropp, did perhaps the most thorough annual maintenance/tune-up that we’ve had in years. Outstanding! He removed & vacuumed the boiler baffles, something that few of the techs have done over the years. And he …
Service Technician took longer than usual to finish service (both A/C and heating plant) but did not run furnace when finished. When I questioned this I was told that all the settings were set to specs and everything should run well next …
SMO service members are always professional and efficient. They arrive on time for appointments and never leave a mess. My oil is delivered automatically so I never have to think about it and never run out. And the monthly payment plans are so convenient. We love SMO!
The serviceman called ahead to make sure someone would be at the residence before he arrived. Introduced himself and checked the two issues that I had,and corrected both issues and explained what he was going to do after he inspected the …
On Nov
19, 2019, tech came to my home to repair my gas fireplace. He had to order gas valve. I have been calling to see when valve would arrive but I have not been …
I have the annual contract on my heat pump/furnace along with a propane fireplace. I had a major issue with my heat pump and ended up calling them for service multiple times. They came out immediately, addressed the situation and then …
I recently had to have my entire HVAC unit replaced along with an outdated heat pump. I called SMO Energy after receiving a rebate offer in the mail. The sales representative called and scheduled an appointment. He arrived promptly and …
We had an issue with our oil tank being over filled earlier this spring. SMO said it is not possible for them to overfill an oil tank. Well, anything is possible. After spending over 30 minutes on the phone (probably half of that time we …
I paid to have my oil tank filled on Sunday and was told it was supposed to be completed by two business days. Called back on Tuesday and was told if I wanted it filled today I would be charged a 50 dollar fee. They claimed they would be …
I’ve had SMO out here three times. The techs are knowledgeable and admit when they can’t fix something and they send someone who can. I’ve been very happy with the service and they are fair with me. I would definitely use them again and if I were staying in this area I would have a service contract with them.
Sarah Straub needs to be fired. Can’t believe she is actually a supervisor! Have the worst customer service
Malissa was very helpful in assisting my wife with establishing a maintenance contract schedule for the September 2022, She was patient and professional. Malissa is a KEEPER!!!
Steven Marlatt came to my home to give me an estimate. Very professional, polite and highly detailed in his estimating the work I needed. Steve’s customer service is in the top 1% of what I have experienced. I have not yet contracted for …
The technicians arrived at the pre-arranged time. They wore masks and gloves and maintained their distance. This call was for annual oil furnace maintenance. They found a degraded section of flue piping and replaced it. Also completed all …
What’s going on? I’ve been trying to reach them via the phone for 2 days now but nobody answers. Not a very good way to run a business.
Delivery !!! Spoke to Jennifer not sure how to spell last name. She filled in on what to do on the delivery. She scheduled it. It got delivered Monday this was very quick. The office has very professional associates.
The technician called prior to his arrival as promised. He was very professional and completed all tasks in an efficient manner. He explained about the problem with my oil tank and wrote report to that effect. …
The boiler was cleaned very throughly. With any oil boiler there is a mess and the technician took extra steps to clean up everything. Very impressive.
The technician was expert in the system and cleaning procedures.
Yesterday James Willett, our SMO technician, provided the excellent service that we have come to expect from SMO. He arrived within the scheduled time, calling when he was on the way. He vacuumed and serviced the furnace, replaced the …
As part of my annual service contract a young man came to service my furnace. I wish I would have asked his name as I would have asked if he could continue to come to my home when service was required on my furnace or air conditioning unit. …
My most recent service was my auto fill oil delivery. I also have annual preventive maintenance tuneups on my furnace and air conditioning and a flushing of my water heater. This comes with keeping service agreements on my systems. …
SMO has always been dependable, and prompt,. On September 9, 2021, Mr. Frank Jackson was the technician who replaced duct work and was excellent. He was knowledgeable, and responsive to my questions and needs. SMO and this technician definitely gets five stars. Thank you for sending the best!
Alfredo was our tech for the maintenance on our A/C and oil furnace. He was extremely professional and explained in detail all that he had encountered and any concerns he had with our units (none). He left with the units operating at their peak. It was a pleasure to encounter someone who took his job responsively.
We have oil delivery and AC/boiler 2 systems contract. It was all good until recently boiler (Riello RDB Oil Burner) needed a repair. Reported it on July 24 and today is Aug 28, still no hot water (heat). 2 weeks after initial diagnosis, …
They steal your money soooo easy, I terminate my contract for two years and the tanks was half way and they do NOT refund my money back. Gas that I PAID for!!! And…. so expensive
Called them last week to schedule a delivery for yesterday October 4, when I called yesterday evening to check status I was put on hold and I’m still trying to contact them today.
We rent a property out in Solomons and had no idea of the cost it would be to fill a fuel tank each winter for heat. Little did we know that one of the reasons we were running out of fuel so quickly was because of a leak. The last time we …
Cannot get them to answer the phone and trying to login to the new client portal is impossible. I’ve been on hold for over half an hour. Totally unacceptable!
I had a service contract on my hot water heater. Technician said the problem was with the house electric so I called an electrician. Electrician found nothing wrong and charged my $90. Called SMO again and they came out and changed an …
The representative was very knowledgeable and professional. She provided detailed information regarding my contract. She was so kind and polite. The best representative EVER!
Talked to Jennifer Falcone at SMO my account billing. She was instrumental in addressing my issues and fix my account. Very Professional and Timely.
How can you claim a 94% satisfaction rating when my wife was on the phone for 48 minutes and gave up, and now I have been on the phone for 53 minutes? I have a service agreement. Technicians serviced my unit three days ago and now I have no …
Love SMO because my oil furnace stopped working and they came out immediately to fix it. Then they came back later with the part since I was on a service contract with them. Just those 2 visits plus the part paid for the contract and then …
We have been a customer of SMO for years now. We recently moved to a new home where SMO was “needed” as the new house is all electric. However, we decided to stay as customers for the maintenance agreement because we love their service SO much! I recommend to everyone
SMO has always come through for us. Our latest issue was in late January when our test went out. I entered a service request through the portal because I was on hold for over 2 hours. The ticket gave us an appointment 2 days later. The next …
Technician spent about a hour in his van and only 30 minutes to do a complete ,et PM on the boiler. The PM hasn’t been done in a couple of years due to COVID so how is 30 minutes making it efficient and clean?
Unlike a couple of reviews I have read, my experience with SMO was positive. I received a msg from SMO yesterday stating that technician would be here today, and that I would receive a call about 30 min prior to his arrival. My appt time …
Matt and Jamie were Extremely Professional and Knowledgeable about my New AC unit and additional equipment. Cleaned up old equipment . I’m very happy.
Wonderful service. So happy on the maintenance plan. Cost us nothing out of pocket
SMO has been a great oil delivery service for my family. We just bought a house that has an oil furnace for the first time and are new to everything that entails. We called a tech out and they DIDN’T CHARGE us. They recommended some things …
We called SMO wit two problems which were the smell of propane around the kitchen stove and no heat. While talking to the rep on the phone they had us turn off the propane at the tank which then was discovered that one tank was at 10% gas …
Extremely difficult to reach customer service by phone as wait times are over 1 hour. Online customer service requests regarding billing recieve no response.
I called in regards in to billing and spoke with Jessica Hair. Jessica was very thorough and handled all my concerns. Her professional attitude and quality makes her an asset to SMO.
I called SMO when I first moved into my very first home which was less than a month ago. The woman I spoke with (Jan) was incredibly understanding and wonderful. She ensured that everything I needed budget wise would be handled smoothly and …
signed up for yearly contract due to faulty condition of heating system towards the end of the heating season. Showed up when they said they would. Performed service- new filter for oil fired furnace and cleaned injectors. I was …
I DO NOT recommend hiring SMO!! Based on our experience with them, SMO lacks in: Operations Management, Communication within their organization, Ethical Billing Practices, and Customer Service. …
I had a furnace and air conditioning service agreement with this company. So when my tankless hot water heater (WH) went down, I called SMO Energy for help. On Superbowl Sunday (2/7/21) the WH stopped working. I called SMO Energy and …
Had a great experience with our furnace maintenance by SMO. The technician was very professional, did a very thorough job and cleaned up after he was completed. Would recommend this service to anyone that needs their furnace maintained or fixed.
You can’t beat SMO for best of the best. I messed up about 5 years ago and had someone else put in my furnace. The service was non existent, no feeling of family like i was used to with SMO. I have been with SMO for 20+ years and they …
Our house had not been lived in for over 7 years when my Aunt passed away. Oil usage was minimum . Just enough to keep pipes from freezing. Prior to moving back in I contacted SMO to obtain a service contract. Everyone was very helpful. …
I would like to take the time to recognize, Client Care Representative Wendy,
She is extremely Knowledgeable of SMO policies and Procedures that are associated with an Oil Burning Furnace, and the maintenance Contracts, she takes the time …
My wife and I recently moved to Southern Maryland and the house we are currently renting had several problems with the heating system this winter. SMO has been AMAZING in how quickly they have acted in making sure we have heat and that …
Anthony and Jeremie were on time, were professional, explained the job they did today, and answered my questions with patience. …
The technician Keith K was awesome! Great Customer Service, Knowledgable, and wasted no time resolving the issue. Definitely recommended if services needed in the future.
I have used SMO since we moved into our home in 2006. They have maintained our 30 year old boiler and it works great. We replaced our water heater and two A/C units. All services have been great and if there is an issue they work to resolve it.
Best customer service around!! We have been loyal customers of SMO for over 15 years and highly recommend their service(s). Recently during the two coldest weeks of the year our furnace starting not working properly. We had two …
The service manager Paul refused to replace damaged HVAC equipment which the contract states that the equipment is damaged and won’t replace it. Tried several attempts to contact Paul and no one has called back. We have spent thousands of …
They changed their billing system without notification, now are double charging us and no one will answer the phone number! Terrible customer service.
John and TJ were excellent. Were here all day in the rain to install furnace and AC. Excellent job. Everything was great. They are the best of the best.
We have been with SMO for several years now. The first thing we had them do was to install a new oil tank to replace the 50+ year old tank. I was very impressed with the workmanship during both the removal of the old tank and installation …
Chamar did an outstanding job servicing my oil furnace. For a young man, he was extremely knowledgeable and very professional. He was scheduled to perform routine maintenance, but he discovered we also had a minor oil leak, and oil …
6 pm on a cold Friday night and I’ve discovered my propane tank is empty. Called SMO and within 30 seconds Kayla was on the phone and took care of my needs professionally and took stress off my shoulders. I’ve been a SMO customer for 19 years and will continue because of service like this. Thank you Kayla!
2nd time posting. The service manager Paul refused to replace damaged HVAC unit, which the contract states that the HVAC equipment is damaged. The service was done on October 25, 2021. Spoke to Paul and he said that he was going on vacation …
They were prompt, clean, respectful. Customer service is what I look for in businesses and SMO and their crews did an outstanding job.
Had a couple glitches but all were taken care of and all is well.
John, T.J., Matt, Stephen, and Damien did a great job on replacing my HVAC system. They were professional, courteous, and took the time to answer all my questions.
Alfredo was an excellent technician and taught me a lot about my homes’ hot water boiler system during our annual maintenance with the SMO protection plan. I’ve never owned a home with this system before and he walked me through step by …
They’re unable to follow instructions. One customer service rep. raised her voice at me. I did have a pleasant experience with one customer rep. named Darryl. (Thank you, Darryl!) They sold my mom an overpriced generator, and they’re still taking advantage of a senior citizen. Buyers beware!!!!
We just had a wonderful visit from SMO Energy technician Andrew. We called SMO Energy first thing this morning when we realized we had a malfunctioning boiler. Andrew responded early this afternoon. He called prior to arriving and was …
Technician Keith Ketterman was prompt, courteous, professional, and very thorough. He explained everything he was about to do before starting, the reasons for it, and open for any questions or feedback. In all the years I’ve serviced my …
I’ve been with SMO every since Hein Brothers changed and I am very satisfied with everything about them. The office staff is very friendly and very responsible and of course very polite. When I need Oil delivery there has never been a …
Malissa Jameson was helpful and patient. She stayed on the phone with us until we were clear on all the service questions we had.
Chamar Noble sure fooled me. I thought he was professional….then we had to pick up cigarette butts out of our yard. Low rent.
July 14, 2020
LAST July I contacted SMO due to my AC not cooling the house off. Someone came …
She was really friendly and was even nice to my daughter, who wanted to show off her dancing. She took the time to pet the cats along the way. All in all, a very good experience from the “kind of person we’d like to have entering our …
Keith Ketterman is an excellent technician! He is extremely knowledgeable, super courteous, and very efficient! He took the time to explain things to me before, during, and after the job was completed. I felt very comfortable and well taken care of with Keith being the technician.
the phone just rings and rings , no response, billings info all messed up on new portal, no main office phone numbers, thinking of getting new oil supplier,
Replaced damaged condensation tray. The service technician were on time and conducted there work with speed and efficiency, wore appropriate clothing throughout their stay, left the area they worked in as they found it. The experience was rewarding.
Located in Owings. Excellent professional customer service and installation of upgraded smart thermostat. Aaron Green and Aaron Gardiner were top notch. Aaron G was efficient and skilled at install setup and waited / tested system to be …
SMO is a great company, I was with the one they took over and was apprehensive but they’ve been wonderful! The service contract has saved me hundreds on repairs over time ( have a new furnace I purchased through them). I saved up for that …
The guys was very professional really polite did excellent work I would love to have them again Alejandra and Andrew
Cannot get a person on the phone. Have tried several numbers, their billing dept/new computer system has my account messed up and I can’t communicate with anyone
I had been having problems with the functioning of my Heat Pump and the setting of my Thermostat. After a couple of service calls failed to remedy my problem, an SMO supervisor agreed to visit and check out my problem. …
Customer Service was very helpful in scheduling a technician to come out as soon as was possible. Our technician, Alfredo J., was knowledgeable and professional. He explained part replacements and made sure unit was running before he left.
SMO Technician Charmar Noble recently performed a service on our HVAC and Boiler system and by far did the most thorough job cleaning our system in the 12 years we have used SMO. Not only did he explain each step but identified areas of …
My technician Alfredo did a great job with our HVAC system tune up. My wife and I appreciate the attention to detail that he provided when identifying an issue with our AC unit and fixing the issue for us.
We have been long time customers of SMO, and have always been pleased with the multiple services we receive. Most recently, we had a new heat pump installed, along with new duct work in our basement remodel. The smoothest part of the …
Dylon K, my service technician, exhibited exceptional customer service skills. He was knowledgeable and efficient, but I most appreciated his willingness to unselfishly share and educate me on the repairs / equipment. Thank you SMO (Dylon) for your service!
John and TJ from the Installation Department were at our house today to fix a problem with ducts in our basement. They were very efficient in the repair of the problem and explained everything that they did to fix the problem. I would like …
Will not return calls..
Can not get ahold of anyone when you call…
Broke my heater when they cleaned it and it has been 6 months and still not fixed and it’s getting cold in my house
My service for oil, and an issue about my billing. It was not any of these services, I had a wonderful experience with Ms. Kayla Conger. A wonderful and patient service assistance who should be rewarded. I had a little problem with my bill …
The Technician Keith Brown provided outstanding service. He was friendly, professional and very knowledgeable. The cost of the service was also very reasonable. I am very pleased with the service.
I agree with another that it is poor to change your website , now my account number doesn’t match my phone number and no one answers the phone ,for days I have called several different phone numbers and have only been answered by an …
John and TJ came on 8 Apr to clean up an oil and cleaning chemical smell under my furnace from a prior service. I couldn’t be more pleased with their work. They put down plastic at the entry way and absorbent cloths everywhere there would …
I have had a maintenance and service contract with SMO for more than a decade and have always been satisfied with their service. Top notch technicians. But this last time the technician, Chamar Nobel, did the most thorough and impressive …
Been using this company for a while. Melissa was wonderful. Very helpful and informative in addition to being patient with me as she assisted me in figuring out what I needed this year.
Customer for over 15 years..Had 2 complete Furnace and AC systems replaced, the first of February, took 6 trips to get heat working. Started AC 2 weeks ago, after 3 trips still not working. Now they want to replace complete AC coil after …
I am moving out of the country and want to thank SMO for all of the wonderful service over the years. Everything has been top-notch and I love what they do. Jennifer Falcone helped me close out my account and she was friendly, professional …
I had four technicians come to my home to repair my air conditioning. I have a premium service contract and it seems to be worthless. Each technician did not diagnose or fix the issue with my air conditioning. …
I contacted SMO on Feb. 3, 2022, to check for my first delivery off year, if I was placed back on automatic delivery or if I needed to called in for delivery as checking the tank gauge was register at 1/4, SMO rep (Jennifer) check my …
Had to replace the burner motor on our oil fired furnace in February. Had to wait one week without heat for SMO to go to Baltimore to get the motor. …
I would like to recognize John, TJ & Jeremie! They were very professional, courteous and very knowledgeable. They were there for 12 hours for the following
Remove & Replace the Furnace, AC Coil, Outside AC unit, Run all new lines and …
In person service is always professional and polite. Back office is another matter, cannot access them either from the chat or the phone, kept on hold for over an hour, no one ever answered
I signed up right before Thanksgiving I have been calling every day to confirm my delivery just to be told this morning they don’t have an long enough hose to do the job .
I’m in La Plata. My heat quit working so I called SMO – Dylan K. was the dispatched tech. He was courteous, knowledgeable and efficient. He made the process painless. Love this company and all their technicians.
Derrick WIlliams is a superb technician who has serviced my equipment several times in a highly efficient and professional manner. SMO has always been responsive to my inquiries, and I trust the company to provide consistently outstanding service.
Our tank ran out of oil and we could not get more oil because we did not have a tank whistle. While it took a while to get the whistle (over a month), they did supply us with emergency deliveries of oil. The technicians were very …
Install on a new propane tanks and heater system was performed and completed by 8/7/2022. Main issues that have been going on since 11/9/2022. SMO has not managed to hold their end of the contract. SMO had been unresponsive to the many …
Denis and Daniel took our old heating system out and put a new one in. They were very polite and friendly. …
Had a propane fireplace installed and James Maron #186 came out to do install and final hookup. He was super professional, friendly and really knew his stuff!
The technician was timely, professional and well mannered. He was knowledgeable about the system and performed his task expeditiously.
Bryce was courteous and on time. He worked methodically and completed the maintenance quickly. He was friendly and answered all of my questions.
Alfredo figured out and resolved an issue we’ve been having for years. He took his time, explained everything he did and was overall professional. We truly appreciate his help!
Thanks to Melissa Jameson for her help in rescheduling our annual service – normally would have meant a months delay but she somehow arranged for a technician to come out the next day – as always the technicians are courteous and professional. Thanks SMO – Thanks Melissa. Mike
John and TJ installed our new heat pump a/c in our attic yesterday in very hot conditions. Did outstanding work under very difficult conditions. Very professional and a pleasure to work with. Highly recommended!
Dylan, Jose, Jeremy and others did a great job installing my new Navien Combi propane tankless water heater and boiler for heat, and removed old oil boiler and tank. A lot of work done in less time than expected, and they cleaned up very well.
Daniel and Dennis replaced the pump on our fuel tank. They were professional, extremely personable and friendly. They are truly an asset to SMO.
We have been customers for years. I can no longer contact them for any reason. Their online chat is no repressive, they cannot be reached by phone or by email. I cannot recommend this company. This is not the company I have been used to in the past.
Malissa at SMO was very helpful in readjusting and lowering my new SmartPay monthly payment since I had acquired a substantial credit amount on my account. Many thanks to SMO for 60 years of fine service. The lower amount of monthly payment is much appreciated in these inflationary times.
Malissa was very easy to work with on the phone today as I scheduled my mothers yearly furnace check. Professional, clear, kind and understanding of my mothers special situation.
Alfredo J. was very professional and knowledgeable about my HVAC system. Alfredo J. did a thorough cleaning of the inside units (heating and cooling) and the outside unit. I feel that I can trust the work that Alfredo J. performed on my HVAC system.
Malissa Jameson was extremely polite; informative and helpful while working around my schedule to schedule the maintenance on my systems. Her patience for all the questions I had was amazing.
I received excellent customer service at SMO from Jennifer. She was friendly, efficient, and went above and beyond to make sure my needs were met. I also was very satisfied with the work performed by the technician, Derrick Williams.
This post is specific to the high quality work and ingenuity provided by SMO Technician Dylan Kavaky and his assistant Jose. Dylan went above and beyond, immediately evaluating that a proposed complete system replacement was beyond what …
SMO has done well in providing services for our home. In particular the technician, Mr. Keith Ketterman, is the best by far. He is highly driven, and knowledgeable about HVAC systems. Additionally, he makes sure the job is done and done …
John, TJ and Jose installed a new Heat Pump, inside coil and thermostat. They were efficient, respectful and very tidy. Excellent clean up and removal of old equipment. New unit works very well. Great job by all.
I have been using SMO Energy for heating oil for a few years now when our other provider stopped delivering oil. Ever since the switch i have been throughly impressed, there app is super easy to use and if you have questions they will …
I’ve been dealing with SMO Energy for several years now. I might grumble a little at times over the price of heating oil or propane but generally that is out of SMO’s control and I have found that SMO has always, always, always done better …
During the time of my unpredictable problem my experience with the SMO Installer Team was fantastic. They made sure my furnace was installed and operating properly as well as the AC unit. Upon arrival of my home they were very polite …
I normally receive my propane from SMO. But this morning Malissa called to inform me that SMO offers others services from your heating to air conditioning, water heater etc . She was very professional, and knowledgeable of the services and …
We have had excellent service with SMO in the 19 years we’ve been dealing with them. They have serviced our water heater and furnace with little fuss and outstanding results. We get fuel oil from them yearly, which has always been a good service. We are very happy to deal with SMO.
Matt and Jeremie were awesome. Two very hard working, smart and honorable young men. I’m glad they were the ones who did both my systems. For the record, I’m a 63 year-old man who has been around the block more times than I care to admit; so it’s hard to impress a guy like me, but Matt and Jeremie did! Great job guys!!
Had SMO come out to diagnose and repair a faulty primary relay on my HVAC system after receiving a $1200 quote from another company. Technician Keith K. quickly diagnosed the problem and replaced the part for $400. Pricing was transparent and fair, customer service was excellent. Highly recommended.
We have been receiving propane delivery services from SMO since 2017 after switching from another company. We have worked directly with Bryan Emmerich at SMO who has been exceptionally professional and responsive. We have not needed to …
I needed to have my ac system replaced replaced and chose SMO to do the work. The 2 men that were sent to do the job I had never met until today. They both were polite , professional and treated our home like they were working on their own …
Derrick Williams is an extremely professional and congenial employee who takes great pride in his work. SMO should take note of how well he represents the company.
I’m in Fort Washington, MD and was using oil heating. SMO Energy Consultant, Larry, recommended converting to natural gas heating. SMO Service Technicians – Anthony, Matt, Jeremy, and Jason – completed the entire job very professionally, …
I spoke with Ms. Malissa Jameson to assist with changing my credit card that is attached to my account. Malissa was very friendly and easy to work with from the onset of receiving my call to its completion. She was very patient, thorough …
High school kids could have done a better job. If it’s a question whether or not the Linux furnace and AC system is going to hold up time will tell. Avoid the install team that I had at all cost. I miss this whole scene with their aluminum …
On 9/27/2022 I had my annual maintenance on my furnace, air conditioner and water heater. The service was performed by ALFREDO, who did an excellent job. He was here on time, was respectful of my property, and professional. Before he …
as an update: i worked with Jan Jabroe who was SO helpful in my recent issues. she was very patient and took the time to walk through all options in regards to my situation. what a gem! she also even followed up with me as she said she …
I have several service agreements with SMO and ever since you switched to a new system, you have the worst call center response time. I have called every day this week and have been on hold an average of 30 minutes each day before just …
Service tech was friendly and professional, worked continuously, checked everything a second time. Was on time, worked efficiently and without making a mess. Excellent communication skills. It was a pleasure doing business.
Install crew of Alejandro & Andrew were very professional and competent in the install of my new Heating and Cooling system. Thoroughly explained the process upfront and answered all questions.
We were very satisfied with the help we received from Kayla to straighten out our billing services. She was pleasant and professional.
I had appointment today on a Saturday with NO WINDOW it’s now 8:00 pm & still nobody has come to my house to service my tune-up for my furnace… I paid $249.00 .. I want my money back & I’m looking into having another company… I called …
Normally pleased with service however for the 1st time in 15 yrs i wake up (540am) to our house smelling like gas (literally as if dumped gasoline throughout house, had to turn off heat). …
Previously had no problems with SMO. Have been attempting to order oil for delivery for 3 days. No one is answering phones. Looked at Facebook and multiple clients are experiencing the same thing. Unacceptable.
Technician Alfredo did an outstanding job. Very friendly, professional, informative and thorough! SMO is a great company to do business with!!
I try to contact SMO for 4 days.atleast three times, a day, and no one responded to answer the phone.
I kept getting a message saying thank you for waiting,we’ll gladly assist you …
This is our 2nd go round. They sent somebody out to do a yearly cleaning on our furnace a couple months back while and shortley thereafter a day or so it stopped working. We were told we were out of oil.. Which we were not… Long story …
On October 27th we were scheduled for an annual service for our heating system and hot water heater between 8 and 12. Chamar called at to let us know they would be arriving within an hour. Chamar and Tyrone arrived they checked out the area …
W have used SMO for propane and heating oil for years. In 2019 they were bought by Griffith Oil. I oct 2022 they transed from their old website to a new one. They still call themselves SMO. but they are Griffith oil. The website does not …
Mr James Mason #186 is the BEST technician I ever had. He’s hard working, informative and pleasant. Also Ms Benita in the office was prompt, kind, friendly, she made sure my service was fine promptly.
I am absolutely pleased with this service. Last year i was with POIST adm had such a horrible experience i was actually going to switch from gas to all electric because the they were so expensive. 4000.00 in 4 months is what i was charged …
We have used SMO for 41 years for heating oil. Recently they have gone to a new phone system and DO NOT answer the phone or respond to emails. This is disheartening. …
OIL SERVICES!! My home ran out of oil the Monday before Thanksgiving 2022. It is now DECEMBER 8TH AND STILL WITHOUT OIL, HOT WATER & HEAT. Even with a service contract we are not being helped . …
“Alfredo” is the name of the tech who performed my yearly maintenance this year. He was by far the best technician we’ve ever had from SMO. He was friendly, very knowledgeable, and performed the most thorough service ever done on our HVAC equipment.
On October 11th, after trying for 4 days to contact anyone at SMO, about the water heater malfunctioning I managed to get a real live person on the telephone. I explained the situation about the Water Heater (I’ve given up on the AC/Heat) …
I have been trying to reach them for 2 weeks. Have left several messages with both deliveries as well as online help (since I can’t get back in to my account after they changed everything last month). I’ve been a customer for almost 20 years and have never experienced this before. I will start looking for another provider.
Bad Business! No Heat issue…Been calling/left messages and no return calls. Put in a work order request online for today…Nothing! No call, no email..Nothing yet! Been on the phone now for over 45 minutes. Most likely will not show up… Really Business of long time account holders….That three hundred + doesn’t mean anything!
I found out my oil tank was leaking so I called in . The customer service representative quickly notified and sent a recovery team . I want to thank Daniel Proctor and Denis for their quick response, the knowledge and professionalism . They …
I called SMO to schedule yearly furnace maintenance. The customer service representative, Malissa, set up the appointment for me. She was efficient, courteous, and knowledgeable of all SMO services. Thank you, Malissa!
My elderly grandmother who has medical and mobility issues called to have gear oil delivered for the up coming winter. When the driver arrived he refused to fill her oil tank stating that there was no air vent , it was explained to him that …
Malissa Jameson is an excellent CSR. She is extremely knowledgeable, super courteous, and very efficient! She takes the time to explain things to me before, during, and after the everything was completed. I felt very comfortable and well taken care of with Malissa. I call and ask for her everytime for her assistance.
Derrick provided 5 star service! Polite, professional, and knowledgeable. He answered my questions and helped me to understand more about how my heating system works. He’s an outstanding technician.
Reaching customer service was a challenge, but once I got through, the rep was very courteous and responsive.
My technician – Alfredo- was fantastic. He explained the problem clearly and made suggestions on how to handle it.
From day 1 of communication with the staff at SMO, I actually told the lady Jan how i appreciate her professionalism and customer service. I had a horrible experience with POIST gas company last year. They charged me so much… 4000. In 3 ½ …
I have used them for over 40 years for all of my HVAC needs. They have been consistently effective and responsive. Today Melissa was especially good– patient, knowledgeable and generally helpful.
Over 1 hour on hold to speak with someone and even after an hour I still didn’t speak with anyone. Getting in touch with anyone at SMO is almost impossible. …
I’ve used this company for almost two years. I have always paid in full upon or within a few days of delivery. They recently updated their system, removing everyone information. In the middle of a week with average temperature in the mid …
Great customer service on our heating systems from SMO employees Chamar Noble and Tyrone Nolan. They were very through, explained any problems areas, made suggestions for improving our heating systems and when done went over what they …
Over the past few weeks I have tried multiple times to get in touch with someone over the phone, only to be left on hold for hours on end. When I request to be put on a queue to be called back at noon I receive a call back SEVEN hours …
My husband and I are very pleased with the install service we received from SMO. Andrew, Alejandre, TJ, and John spent the full day replacing and installing two new systems (a furnace/AC system and an attic heat pump). The four were very …
Our experience with Alejandro, Andrew, Daniel, and Denis could not have been better. They were professional, knowledgable, and patient throughout removing our old system and installing a new system. Our family is grateful for their kindness and help!! This SMO team was top notch. Thank you!!
Why is it IMPOSSIBLE to get someone to answer the phone????
So… after 3 hours of waiting for a call back, we drove to Laplata office to talk to someone. Before we could get out of the car we were hailed by another …
A sick, 89 year old woman is currently losing heat in her house because SMO hasn’t delivered the oil that she’s been paying them for decades. I guess she shouldn’t have canceled her service contract because this is how this company does …
There is no way you have a 94% customer satisfaction. I have been calling for the past week on hold for 45+ min at a minimum without anyone answering the phone. I have called morning afternoon and evening. Finally got someone on the phone …
Here is how they treat a 90 year old disabled woman without heat who has been a customer for 67 years who paid $342 for a maintenance agreement: First, sit in a phone que for more than forty minutes – twice with no response. Second, go to …
Since SMO has been bought out, the service has been extremely frustrating. We have had issues with our split units since last February. 6 service calls and water damage to our floor because of faulty units. Still no one has been out to …
Customer Service like SMO delivers is hard to find. My calls were handled timely with no problems. Service tech Brett was professional, knowledgeable and personable. I would recommend SMO to anyone for heating oil and services.
Called SMO to confirm my propane fireplace service.
Malissa answered the call, confirmed my identity and politely and professionally responded to all of my inquires. SMO is well served by Malissa. It is so nice …
SMO does a good job. We have had a SMO service contract for over a year. They get it running before Winter. The only problem I have had is customer service. Getting a call back or talking to a representative takes a little while. Other than that, a good company.
Though this company was challenging in the communication department, we are very grateful for the service of technician James Mason. We are new owners of a house that came with a nonfunctional propane heater. He came out for a safety …
James Mason, (#186) did an amazing job inspecting and catching a gas leak in our heater. We are so grateful for his incredible knowledge, skills, and service and for taking his time to ensure the safety of our family and home. He didn’t …
I contacted SMO because one of my A/C units was not working. On 8/16/22, Technician Keith Ketterman came to my residence and displayed outstanding professionalism in diagnosing my problem. He ordered the part needed to solve the problem, …
Keith Ketterman is an outstanding technician! He is courteous, professional and highly competent. He takes time to explain and show the work he has done. He has come on several occasions over an extended period of time. He always performs …
SMO provided my heat pump (condenser and evaporator coil). Andrew and Alejandro did the installation. They were on time, very courteous, and professional. They introduced themselves and explained what they were going to do. They covered the …
The pan under our Air Handler in the attic had a crack, the hose was clogged and water was pouring through the dinning room ceiling. We contacted SMO because we have the annual service contract which is a great!!! Alfredo was their service …
Amy was amazing this morning. Her professionalism, patience, persistence and going the extra mile was unmatched. Truth is I had been mislead by a few different people there. I was told no one could come out until after January 2023 to …
During the hottest period of this past summer our AC system failed. SMO had sold, installed and up until this time done maintenance on the system. It was Saturday and sultry and just plain miserable. I called for service and was told that …
On July 15th I had a complete new install to replace my aging equipment. I had a new AC unit, Furnace and Oil tank installed. There were two separate crews to perform the install which all was completed in one day. One crew was for the …