The mission of Smyrna Eye Group, P.C. is to provide the highest quality eye care in a warm and friendly environment. We perform comprehensive … See more
Awesome Staff!!! The staff members are always kind and go the extra mile to make geninune connections. This evening, the woman that answered the phone was fantastic!!! Thanks😊 …
Worst customer service. I will not recommend to anyone. It is taking over two months to figure out right contact lens, appointment was not scheduled at promised time, etc.
Customer service is terrible! No one knows what they are doing nor do they know when the glasses are going to be in once they are purchased. I Do not recommend this place if you are needing to purchase eye glasses.
This team has it all down! From the time you walk into the office until the time you leave, they get you in and out with cleanliness and safety in mind. I was very impressed.
I would not go there again, terrible customer service and no great help selecting frames based on power of the lens. After I got my glasses I was seeing reflections even though I had taken high index and anti-reflection glasses.
This is a wonderful practice. I have had nothing but positive and pleasant experiences every time I have gone for my appointments. All of the staff are friendly and super helpful!
Unfortunately, Dr. W is great but this office is really not good. The office staff is rude and dont answer questions. If possible try to find somewhere else that respects and appreciates their clients as the office here does not.
Make sure you ask for your contact lens prescription. When I asked for one the staff member was surprised as asked me what prescription?
Is it normal not to give prescriptions for contact lenses ? Are you breaking the law ?
IF I COULD GIVE THIS REVIEW 0 STARS I WOULD. I HAVE BEEN COMING HERE FOR 6 YEARS AND HAVE APPRECIATED THE CUSTOMER SERVICE AND HELPFULNESS FROM EVERYONE HERE ESPECIALLY DR. HADADI. BUT TODAY I WAS TREATED SO POORLY BY ALICIA AT THE FRONT …
Dr. Bowser was great, and the staff is tremendous, and my wait was basically nonexistent. They also have a large selection of frames. Highly recommend.
They have a very clean, uniform, courteous, and knowledgeable staff. I saw Dr. Riemer who had a very warm bedside manor while exhibiting extensive expertise in her field. I will definitely return here in the future.
I would recommend Smyrna Eye Group, P.C. From the Receptionists to the Staff to the Doctors, you feel comfortable with them and every test you are asked to perform is explained. …
I called numerous times to try and get an appointment. The insurance dept machine always answers and I received a call back once. I was unable to take the call and have not been able to set up an appt after leaving numerous messages. Terrible customer service.
The staff is awesome and always act professional. The wait is very short and things are always completed correctly. Also, Wayne and Demetrius provided us with phenomenal customer service!
Smyrna Eye Group is very professional with courteous and highly knowledgeable staff. I always have an excellent experience and they have you in and out promptly!
I just needed some small repairs on my glasses because I broke them. I stopped by without an appointment and they saw me immediately, and had them fixed within a few minutes
I had a wonderful experience at Smyrna Eye Group. Dr Riemer is an excellent practitioner and all of the staff was very courteous. I can highly recommend this facility!
This location do not waste your time the lady on phone schedule me for 9am an then I get there they said they have me for 8:45am … never agreed to 8:45 I wrote down what I heard an I heard 9 am got there an they will not take me at 9 an …
I went to drop my glasses up for a replacement and I was told (rudely) by the front office staff I needed to wait 45min to 1 hour, because I was 5 minutes late to the agreed time, she didn’t try to help or listen that I didn’t need an appointment, then I was asked to wait outside on my car. Terrible customer service.
This place without a doubt has the worst customer service of any eyeglass place ever. Doctors got my prescription wrong and treated me like it was my fault. i had heard before that the service here was bad but I try not to judge soley based on what others say. i may have to rethink my philosophy.
Contacts dept is rude, unhelpful, and never answers the phone. Don’t bother leaving a message because they wont return your call. I eventually had to DRIVE to the facility to speak to someone just for the supervisor to give me the run …
I bring a special needs patient to Dr. Riemer. The Dr. totally understands that he has very limited communication skills and is not able to understand basic questions. She works with him accordingly and is very patient. She does a great job.
This place is horrible they send you to collections for a $18. When I paid over $200 for contacts. When I came in to pick up contacts then they say I don’t have a bill. 1 yr later I’m going to collections. Doctor is great but management is horrible run as far as you can.
Dr. Hadadi was very thorough and patient. I really appreciate her willingness to answer my questions and to make sure I understood everything. Kiara helped me with my contacts and was so patient with me and helpful teaching me how to use them.
This has been the worse experience with ophthalmology I could have ever experience. This business has no sense of customer service and is extremely rude and unprofessional as well as careless. Plus they over charged me without an explanation or a reciept. My opinion…. do not book with this business.
I am impressed with the up-to-date technology that is available at the Smyrna Eye Group. No more eye drops for dilation! I have been going to Dr. Weiss for years and and recommend him for his friendliness and expertise.
I had a great experiance with Dr. Weiss and his staff. They are very professional yet they make you feel like you belong there. The examination was the most complete exam I have ever had. I am a pastor and do a lot of research my sight is …
Walking in the doors you feel welcomed. Great staff. Very helpful and friendly. Wait time was not long at all. Very pleased with my services. Great job Smyrna eye group.
My wife has been going here for 10 years. The level of care is excellent. Her vision has improved with the proper care she receives. I am going to schedule an appointment for myself.
Called the eyeglass department to see if they accepted my insurance. I was transferred to a line that told me to leave a voicemail, then it proceeded to hang up on me without allowing me to leave a voice message. I’ll pass on this place, thanks!
Great overall experience. Check-in was easy and the appointment was prompt to start and very thorough. During the check-up with my doctor, I was able to have all of my questions answered, and left feeling the appointment was worth it.
I have been with SEG for 3 years. I switched from another Smyrna area office as this one is a little closer to me and I had been disappointed with the wait time at my other doctor. I have been very satisfied with SEG. The appointments always run on time. Doctors and staff are thorough and helpful. Office is clean.
Best Around! Excellent Dr, Kind Staff, Fast Service, and Clean Facility. Received a great pair of glasses with no money out of pocket. Takes a wild range of insurances…Even Ga Medicaid 🙂
I have been going to this establishment for 20 or 30 years. So long I’ve lost count. I would never even consider going anywhere else. Everyone is very professional and they have always seen me at my appointed time if not before. I have never had any problems with anyone in this office.
I have always found the staff and Dr Harper to be professional and friendly. They listen to what you have to say and truly care about your vision. I am so pleased to have found them 12 years ago and have been a patient since.
Great experience. New to Atlanta, Dr. Riemer was recommended by a colleague- a long time customer. Very pleased, quick and excellent customer service. Dr. Riemer answered all of my questions after a very thorough eye exam. Highly recommend this group.
Dr. Harper is very professional, informative and friendly. The staff is very helpful and efficient. The office is very well run. Easy to make appointment, easy to register. Practically I never had significant waiting time.
We see Dr Barbara Koloze . Very nice , great personality and great patient care.She is very thorough and takes the time to explain diagnosis. We drive a long way to see her ,but we trust her and it is well worth the drive.
Dr. Khadem is my hero! After experiencing double vision for over a week, I called the office and was able to get a same day appointment. Dr. Khadem quickly diagnosed the problem and provided the perfect solution! She expressed so much …
I highly recommend the Smyrna Eye Group/Dr. Mel Weiss as I’ve only experienced highly professional service and state of the art eye examinations.
The staff is courteous and friendly, Dr. Weiss takes the time to explain in detail the results of my eye examination.
Very bad! They changed my appointment without informing and it is not the first time I had bad experiences with them. I took a day off work for the appointment and they said I never booked one, then that I changed it, then that it was for …
I love coming here for my annual eye exam. My eyes have some issues, and I feel well taken care of. I buy my frames and lenses there, and know they are are perfect every time. Awesome experience.
Dwayne was very friendly and patient with me in my selection of new glasses. Although I was indecisive with my choice and did leave the store to shop elsewhere, it was Dwayne who phoned me to let me know of a new arrival. Well that got me …
Their receptionists and billing department have A LOT to work on. It’s a shame really, the place is nice and the doctors are okay but when you go to a not so affordable place like this you expect it to have at least a decent costumer …
The people at Smyrna Eye Group are the friendliest group of people that I’ve had the pleasure of meeting. I dropped my glasses just as the door closed… You guessed it.. BLAM!!!!! In the door it was caught… Smashed. Beyond repair.. So I …
I had an appointment at 8am, I didn’t wait long at all. The technician and doctor were pleasant and thoroughly explained everything to me. The location is easy in and easy out – perfect as I was on my way to work afterwards.
Contrary to other posts, the prices are considerably higher for frames and lenses, but with that said, they are worth every penny. I wear glasses that have trifocal vision. Previously i had used a lens store at Cumberland Mall. BIG …
This is the worst eyeglass place I have ever been to. The 3 employees up front forced me to wait in the car while my mom and sister we’re in their appointment. I had to stay in a hot car in 90 degree weather for a whole hour. If something …
We have finally left this practice after a couple of years of trying to make it work. We like our individual doctor, but the office seems mismanaged, inflexible, and has cancelled appointments for us twice in the past year with no way to make a timely reschedule.
They gave me the wrong prescription for my contacts and when I called nobody wanted to help me. My mother in-law goes to Pearle Vision so I decide to check it out and it was the best decision I’ve made. I was being charged 120 to 160 every …
After having a bad a experience with another eye group, I’m so glad my family found Smyrna Eye Group. First, they make setting an appointment easy and are very flexible with schedule. Second, from the time you walked through the door to the …
Excellent service, and i loved the modern equipment. Dr. Vuong was very patient and took the time to explain my results thoroughly and in a way that i could understand them as a novice. I highly recommend Smyrna Eye Group.
Dr. Byrne was very professional and knowledgeable. She explained everything and answered all my questions pertaining to glaucoma, macular degeneration, and progressive lenses. Was by far the best, most thorough exam I’ve had.
What a great experience I had at Smyrna Eye! It all started with Christina who greeted me promptly with a wonderful smile. Then Jackie did the pre-testing; she was very courteous and answered my various questions. I then saw Dr. Wieseckel …
Very very disappointed. Ended up paying $108 for their mistake. Purchased glasses but the lady who helped me did not know how to order the lenses correctly to match my subscription. Told me no refunds no exception. Plus a $100 re-stock fee for their mistake so might as well get them fixed.
My family of 5 were very loyal to this practice for over 13 years. However due to high turnover , young staff and awful customer service, I am switching to a new practice. I needed an emergency pair of contacts. Someone from the back came …
Nothing worse than dealing with a manager like Evan who makes promises to deliver on something, just to coward away and hide every time I called to follow up. Shameful and spineless
I was very disappointed with this office. They told me my exam would be covered under insurance, but I still ended up paying through the nose for a “contact lens” exam. The doctor told me that I would need specialized lenses in order to …
My entire family has been using Smyrna Eye Group for years and the customer service just continues to remain the greatest.
They helped my son pick out his eye frames and double checked all of our …
Outstanding and friendly: “You’ll see!”. One of their employees actually found my previously created lenses and frames which had been retained by the company from last year’s orders, and provided me gratis an extra pair of glasses. In …
Had a Saturday AM appt. Was seen on-time. Dr. Bowser was great and worked with me to see what my need was and was honest about not wanting to get $ from me or insurance where not necessary. The Dr was also very personable and took the time to thoroughly review my eyes. He didn’t seem rushed or like I was just a #.
This place seemed nice. My son has a really difficult prescription and his insurance isn’t taken a lot of places so I was happy that they could take it. We tried on glasses in February 10. They said it would take 4 weeks. March 10th comes …
I have zero issues with Dr. Koloze – she is fabulous, thorough, and takes the time to explain everything and answer all questions. I do however think the Covid protocols are a bit ridiculous. First 2 people from the same family can not …
Terrible customer service. I’ve never felt more pushed through a place like cattle than this business. “For 50 dollars that your insurance doesnt cover, we won’t dilate your eyes” The doctor was really the only redeeming quality to this …
If I could give them a negative number I would – I called and scheduled an appointment and was asked if I had any symptoms of COVID-19 and I stated No. Not once during this process, did they tell me I had to wear a mask. As a person who …
I paid for my son’s glasses in November and we received them in January. I won’t go through all the specifics but between the awful customer service and the two mistakes that they blamed on the lab, made this quite the experience… and if …
Dr. Harper and all of the staff are very courteous and professional. I previously visited another Eye Group that had horrific customer service. The Smyrna Eye Group always follows up after the visit.
Went in today for my eye exam and I couldn’t be any more pleased with my visit. The doctor I saw was very informative and patient with me. Mariana helped me pick out my frame and she was absolutely great! I definitely recommend this office !
After trying several eye centers in the area. I decided to try Smyrna Eye Group. First, they make setting an appointment easy and are very flexible with schedule. Second, the office staff is first rate. Dr. Azeen Hadadi was detailed, calm …
Stop going because they’re expensive and they’re not very friendly. The nail in the coffin was i called to all for the strength of my contacts and they were requiring me to submit forms to let them send them to me or some bs…. RIDICULOUSLY inconvenient.
Extremely unprofessional staffs and definitely unfriendly services. If you are loaded and willing to be another lamb waiting to be slaughtered, this is the place to go. If you want some genuine people help you with your lenses, go away and …
The front desk staff was very rude, confrontational and down right annoyed to be at work. We have always loved all the drs we’ve seen here but the first people we see at your practice are rude and lack any customer service experience, we cancelled the appointment and will not reschedule.
I’m in 💕. First timer with eye care and this practice and I truly appreciate their handling from the initial call to checkout. up to date machines, clean and spacious, follows covid guidelines yet still Inever felt rushed or unheard. Maria …
Cheri in the Optical area is wonderful! I have returned multiple times for adjustments to my eyeglasses and she is very good at it. And extremely patient!
I have been going to Smyrna eye group since I was 12 years old and now I am 24. They have always been friendly and take the extra step. I do not feel like they are money hungry at all. I love the new location and am very happy that they …
Florence, in the eye glass shop is amazing at her job! She made the process of picking out glasses as seamless as possible. She also knows what style and shape will fit your face.
I was a bit concerned about my most recent appointment as it was during the current pandemic, however, any concerns that I had were put to rest upon my arrival. The wait time between check in and being seen by Dr. Bowser was less than 10 …
This is truly the best eye doctor I have been to in a while. The office is fabulous and the ease of the intake automation is superb. I also love the machine that took pictures of my retina without having to dilate. I gladly spent the extra …
My experiences have been okay mainly because of minor things. The doctors are always great and super nice, but sometimes the nurses (I guess that’s what you call them)/ assistants are not very nice. Last time I was there, the lady who did …
I have been a patient for over 2 years. The staff are always so friendly and efficient. Dr Harper has guided my aging eyes through the evaluations and corrections thy have needed with knowledge and good humor! I have recommended Smyrna to colleagues and friends.
It takes a long time to get called from their waiting list just to BOOK an appointment here if you use Medicaid, and the selection is slim. But the doctors are thorough and friendly. The women who show the eyeglass selection aren’t especially friendly most times, but the front desk staff always is.
Dr. Caitlin Byrne is phenomenal! I had a corneal abrasion that turned into recurrent corneal erosion; nerve wracking terms by the way. However Dr. Byrne did a great job, she was extremely thorough in her looking at the damage to my eye. …
This location was in a solid location and had good reviews. After a couple visits though, it became clear what a mess this location is. The optometrists seem nice enough, but I’ve had nothing but problems with the office. Last time I …
Wow, just wow. I had my first appointment here this morning with Dr. Wieseckel and it couldn’t have gone any better. I was back in the exam room in just a few minutes, he answered every question, and helped me to hone in on a prescription …
I like to give positive feedback where it is deserved – we live in such a negative society. This is an excellent facility with a courteous, efficient staff. I was very pleased and will return. The optometrist was professional and …
My family and I have visited here many times and my experiences have been positive with the doctors. My most recent visit was by far the best. I brought my mom in for her annual visit with Dr. Hadadi. Dr. Hadadi was so kind and patient …
I have been with Smyrna Eye Group for 15 years. They are the BEST! Dr. Harper and the staff are friendly, courteous, and very personable! They are always there for your every need and their hours are awesome. This is a doctor’s appointment that I look forward to!
Hats off to Dr. Byrne who is amazing and Mr. Wynne who helped my picky Daughter pick out two pair glasses in less than 15 minutes. It usually takes her two trips to pick out one pair of glasses. Amazing job staff thanks for making our …
I’ve been going to this eye practice for 15+ years…Even with their overprice glasses and occasional rude staff. I am so discouraged and sickened by the fact that they refused to make an exception for me to bring my son into their office …
I loved everything about this office. It was easy to schedule an appointment as the phone was answered by a human, no prompts to go through. Dr Hadadi is amazing. After several unsatisfying visits at a different eye group, she sensed my …
My 12 year old daughter had an eye appointment here. Her Mother and her two year old sister came with her. Upon arrival she was immedately turned away and told she could not be seen because of her 2 year old sister. Apparently her Mother …
Smyrna Eye Group is simply wonderful. We have trusted our family eyes to Dr. Harper for many years. Him and the staff are always professional, warm and friendly…not to mention patient! Their selection of eye glass frames and contacts are …
I purchased my eyeglasses from here about 10 months ago and the frames have come apart 2 times not broken just come apart like it may be a manufactures defect. The first time they replaced the frames but the second time I was told there …
One word of advice for you – STAY FAR AWAY from this clinic. It took over a month for my contacts prescription to become finalized, which in my experience has never taken more than about three or four days in the past. The staff is …
I had a great visit and really appreciated the professionalism of this practice. I’ve had lasik, which can make subsequent eye exams tricky, but Dr. Vong was awesome. She was efficient and helped to get my prescription set quickly. I’m excited for my new computer glasses and look forward to coming back in the future.
My experience here was great! The level of professionalism exceeded my expectations. The staff is very friendly and efficient. Dr. Wieseckel was excellent at explaining every aspect of my eye exam and thorough with any questions or concerns I had. I will highly recommend my family and friends here.
Have been a patient several years and it’s a great facility. Eye exams are thorough, each Dr. I have interacted with has taken care to explain changes in my vision. …
I broke my favorite sunglasses! I took them with me to my regularly scheduled eye appointment. Mr. Wynne fixed them for FREE!!! Thank you so much. The service at Smyrna Eye Group is stellar! I have been going there for more than 10 years. They are the best!
I took my Grandson in and he got glasses it took over 4 weeks to get them. We had them for less than 2 weeks and they snapped into. I took them back today May 23rd and the repair guy said they have no warranty and I would need to pay $30.00. I need advice.
My husband and I both went to have our eyes checked and had an excellent experience. We were each in and out in half an hour. The staff was all kind, courteous, and efficient. All equipment was wiped down in front of us before being used. …
I’ve tried giving this place opportunity after opportunity but I’m done. They have terrible customer service and nickel and dime you. A few years ago, the dr said my contact lens prescription had changed and prescribed new lenses. I got …
I am writing to let you know what poor service and receptionists you have. My appointment was at 8:45am this morning. Apparently, they could not find my insurance member if. They waited until the last minute and expected me to home …
Great experience! All the way from eye exams, picking out frames, and receiving them. After picking up my frames, Mr. Wynne made sure that fit was perfect. The staff here is prompt and friendly. Smyrna Eye Group is the place to go for all your vision needs.
The ophthalmologists are very friendly and helpful however if you’re coming in to get new glasses I recommend that you do not come here. I ordered glasses and the person who did my measurements did not use any tools to get an accurate size. …
I should have read the reviews before coming here. First, they say they take Medicaid then when you schedule appointment they say they are not accepting new patients at this time. Could have told me that when I called. Well my daughter has …
My first office visit went smoothly from scheduling to checkout. I was able to get in same day while I was having a concern regarding my eye. Checkin in quick and efficient. Dr. Bowser is very nice and explains everything very clearly. He …
Smryna Eye Group was an excellent experience! I loved how advanced the equipment and staff were. The kiosk used to check in saved a lot of time. Dr. Wieseckel was excellent! He went into great detail about the health of my eye. I’ve never …
I was reluctant to get new glasses at this time due to the CoVid outbreak, but I needed them. I was very impressed that the safety was a very high priority in this office – from hand washing, to test frames being sanitized before I tried …
Dr. Weiss,
I just wanted to take the time to once again let you know what an exceptional experience I had in your office. You, Heidi, and Vic made the dreaded task of …
The best doctor I have ever had in the last 25 years and her name is Dr. Hadadi. I can not rave about her enough. Dr. Hadadi, really cares about her clients and their vision above and beyond the call of duty. If my medical would stop, I …
My ex supervisor recommended Dr. Weiss when we worked on Windy Hill Road. Our company has since moved to downtown Atlanta and I live east of Atlanta, but, I could not imagine going any where else for an Eye Appointment. Dr. Weiss is …
I have been a patient for almost 10 years. The doctors and staff are always friendly, knowledgeable, and provide excellent customer service. The new office is very nice and they use the latest technology to ensure you get a comprehensive …
I’ve been getting my eye care from Smyrna Eye Group for about 10 years now and am very happy with their services. It’s a very efficient practice with good use of technology and minimal waiting time, and the staff are extremely pleasant …
We recently changed to the Smyrna Eye Group for our optical needs. It was a great experience. The facility is first-class and the service was great! Their structure does not include an “all inclusive” pricing for services. However, it’s …
I have been coming to this place for a few years now and love the doctors and staff. Evan has always been kind and patient with me and my family. Do they have new polices in place yep but its for the safety concerns. I appreciate that I …
I went to see an eye doctor here before Covid in January 2020. While my experience with the doctor was phenomenal, the front desk staff and sales staff were not. You can immediately see how the health aspect of my visit turned into a …
I have been going to Smyrna Eye Group for 8+/- years and have always received excellent care and customer service. Dr. Steve Bowser is who I have been seeing for the past 7 years and I can’t say enough good things about him. Every …
Excellent experience! The doctor was thorough, the office was clean. Several top notch eyeglass brands to choose from. My purchase experience with Mariana was amazing. She was phenomenal. It felt like I bought a best friend with me to choose a frame. Will definitely go back.
I have been to Smyrna Eye Group previously, and had a good experience. Even though I have moved, and it is a little further away, I decided to go back. They have been great with repairs of my glasses as well. Dr. Bowser was patient, and …
Unfortunately, Smyrna Eye Group is no longer the place it used to be. The customer service there is atrocious. I went in to order replacement glasses for my son. The gentleman who helped me started off the conversation like he was doing me …
Smyrna Eye Group, P.C. is a professional, friendly and very customer service oriented business. My young adult son was home from college and woke up with a weird vision issue and Smyrna Eye Group immediately squeezed him in for a …
This was my first time visiting Smyrna Eye Group. The staff was very friendly and knowledgeable. I really like Dr. Hadadi. She did a great job answering all my questions and finding the best contacts for my needs. The selection of …
My recent experience with Smyrna Eye Group was very pleasant. The receptionist was very welcoming and directed to me to someone that could assist me with my needs. There was absolutely no wait. Wynne came to greet me with a smile and he …
I really appreciate Smyrna Eye Group team and I would recommend them to anyone. I was really impressed by Wynne who had a lot of patience around my 2 boys. He really helped us choose the best glasses that are comfortable and amazing. I hope …
It has been YEARS since I have been to an eye doctor that I felt confident with. I saw a new doctor there, Dr. Caitlin Byrne. She was so thorough and would not let me leave until she knew I was in the perfect contact lens. I have been …
My recent visit to Smyrna Eye Group was nothing short of amazing. Wynne has superb customer service skills! He was patient, helpful and certainly professional. It is not easy deciding which glasses to purchase – he assisted by selecting options and allowed me to carefully decide. I can’t wait to pick up my glasses soon!
I got here early and was seen promptly at my appointment time. The staff thoroughly explained all questions I had about adding services and we’re extremely friendly. The doctor I saw answered all of my questions in a way I could understand …
Great place for the family eye exams and glasses. I have been coming here for several years and The staff is excellent The doctors are professional and patient. Dr. Hadadi is great with older and younger patients. She takes time to explain what she is doing and answers questions.
I’ve been to Smyrna Eye Group twice now for my annual eye appointment and have been very pleased both times. The two Doctors I have seen (Dr. Koloze and Dr. Hadadi) were both thorough, educational and kind; I felt very confident in their …
Evan broke my Prada frame when putting the lenses. He called me to tell me that and had not remorse. When I asked if I may go back and pick a frame for free he said I had signed a waiver, that said they go are not responsible for the frame …
Dr. Bowser is excellent. He was extremely thorough in explaining the eye changes that come along with aging. And when my glasses needed adjusting, they had me in and out in ten minutes.
I was assisted by Florence this afternoon, after making an appointment to pick out some new frames. She was very professional, informative, patient & personable when it came down to assisting me with picking out frames that I felt were most …
LOVE Smyrna Eye Group! The staff are professional and polite. The Doctor was very informative when it came to explaining the issues I’ve been having with my vision lately. Just an all around great experience! I have now referred all of my family and friends to check them out and I highly recommend you do the same!
last week I had an issue with my eye. I called my normal eye doctor and they couldn’t seem to fit me in. So I called Smyrna Eye Group. Once I told them it was an emergency they said they could see me that same day. Checking is the easier …
Yesterday, I had the worst experience when I visited Smyrna Eye Group. The manager in the eye glasses section was extremely rude and unprofessional. There is a certain level of courtesy and customer service that is expected but this guy …
Amazing office, great staff, affordable after insurance and yeah these folks crazy! Evin is pretty awesome, he found me the dopest and most unique frames yet.
I do not like to put companies or anyone on blast, but after all of my failed attempts at a resolution with Smyrna Eye Group, I am going to do just that. I ordered glasses from them and ended up disliking them very much. They refused to …
Had me waiting over an hour and they lost my eyeglasses. The eye exam, attention and explanation from Dr Barbara Koloze was very professional and polite, I’m really going to miss her, the problem started after the consultation. The team in …
My experience was excellent. The staff was courteous. I did not have to wait long to see the doctor, and Dr.Devin Wieseckel was very thorough and patiently and efficiently explained his findings in terms that I can easily understand. …
I felt welcomed at this eye clinic, and the doctor and staff were friendly in getting me seen quickly and helping me search for glasses. I was however misled in the beginning thinking that the total for my new glasses and copay was one …
When I moved here I used Target Optical and the Eyelab. Both times I was either disappointed with the glasses or the treatment. Eyelab uses remote docs that aren’t even in the room with you. Great price though; right? No – you always …
For the past several years, Smyrna Eye Group has been my go-to place for contacts and glasses. However, that has been changed for 2022. I experienced unfriendliness & brusqueness during my two visits several weeks ago. Don’t even think …
I have been coming here for years and have always had a pleasant, quick and easy experience. However I did want to highlight and give a shout out to Evin Felder, the dispensary manager. I was going into double mastectomy surgery in just 3 …
Awful Customer Service. Over the holiday weekend I lost a screw to my glasses. Everything was closed. I have been going to Smyrna Eye Care for years. I went to the office at 8:00 am when they were suppose to be open according to their voice …
I have been a patient for about 2-3 years at the Smyrna Eye Group and up until a couple of days ago I only visited for my annual eye exam. Recently I got a sty that I was concerned about. The tech (older white, woman with glasses and a …
I visited Smyrna Eye Group to purchase new frames and was informed that my insurance would not cover new frames for another 2 months. Completely my fault for not reading my coverage in advance of the appointment. I was disappointed …
Do not visit this eye care center. After 3 phone calls I was finally able to get a follow-up appointment for a scratch repair on my lenses. Showed up for the 8:15 appointment to find the doors locked and they did not allow anyone in until …
I have been a patient here for quite some time. I will say the front desk staff has always been unprofessional, but I continue to go here because I LOVE Dr. Hadadi. Today, the front staff was extremely rude and unprofessional from the time …
I was lied to on 4 different occasions about a refund! Due to a health condition, my doctor (whom was excellent btw) wanted me to try on different pairs of contacts over the course of a week to see which was most comfortable. The guy who …
I just moved to the Smyrna/Vinings area and had to find a new Optometrist. Smyrna Eye Group accepted new patients with my insurance. I’m happy to say that they are professional, I experienced great service and they saw me within minutes of …
affordable, they work with most insurances and they have some of the newest styles. Not a fan of some of the front desk staff but the doctors, eyewear staff and Evin are AMAZING AND FUN TO WORK WITH.
Update: After thinking about my phone experience I mentioned it to Dr. Harper during my appointment and he took immediate action. He apologized for the rude young man and said he would take care of it- and he did. I appreciate the care …
I am a patient of this group since 2013 and have always had a great experience. In my previous review I gave them 5 stars. Right now – I changed my review to 1 star based on my latest experience with the glasses department. It was the most …
My recent visit to Smyrna Eye Group was probably the best that I have experienced overall when it comes to eye exams and choosing glasses. I was nervous because I was visiting a new doctor but she turned out to be the very best that I have …
Smyrna Eye Group will always be my go to place for my eye exams! The staff is professional and courteous and the doctors are always professional, kind, and take time to answer questions and explain the process.
I came here for an eye exam. I saw Doctor Harper very Professional and Explained everything I was very pleased with him. Atmosphere very nice clean. I ordered my glasses in June with Terrica. Waited and waited so I decided to call on July 18th my glasses have been there since July 2nd unbelievable!!!!!
The staff and managers here are not rude at all in fact the go above and beyond to help patients. I was a new patient and did not understand my insurance and Evin actually took time to explain it to me. After he heard how frustrated I was …
I made an appointment for my 21 year old son. At the time they said this would be under his medical because he had eye irritation and not under his vision. What a scam… They than proceeded by charging $113.00 even though he has health …
The glasses I ordered was blurry and they keep refusing to help. Took 1 month of arguing for them to finally get my glasses fix. They kept blaming me and telling me to get use to it. I wish I had gone somewhere else. Waste of money
I love so much about Smyrna Eye Group. I’m always seen on time, the exam staff are professional, and Dr. Hadadi is an excellent optometrist. But like other reviews I see here, I think the glasses manager is an unprofessional, extremely rude …
I was called saying my glasses were ready, I went to pick them up and they just gave them to me in a bag without making adjustments. I asked them to fit and adjust them to fit and I was told I had to make an appointment. I should have been …
I had an excellent experience here! Didn’t really know what to expect, as it was tlmy first time getting my eyes checked, but the staff here made it easy. Dr. Azeen Hadadi is friendly and professional, and took the time to teach me things …
Save yourself time. Very unprofessional. Appointment made a month in advance. This office cancelled twice on me and finally on the day of my appointment. Simply trying to renew contact prescription. Going to Lenscrafter.
I consistently have trouble reaching anyone on the phone. Waiting 20+ minutes for the phone to be answered is typical, if anyone ever pics up at all. On top of that, if i leave a message, I only get a callback maybe 25% of the time. I love …
“Amazing office, great staff, affordable after insurance and Evin is pretty awesome. Brought my glasses back to life after they got ran over and I didn’t even buy this pair from them. “ would definitely recommend!!!!!!..
Please allow me to start off by saying I’ve been a patient at this practice for over 20 years- but no longer. I have never had an issue with the doctors or techs that have always helped me – they are wonderful. I have a huge issue with the …
The customer service is NOT A 1 But the prices are…
***Update*** 2 additional stars added …
Dr. Devin is very professional and accommodating. He listens well and I had a great experience.
EVERYTHING WAS OK
Love it there!
Awesome service!!!
They’re great!
Dr. Koloze is great.
I love their ways of working and their associations
THIS OFFICE IS AMAZING!! BRI L. IS AN AMAZING PERSON !!
Friendly doctors and a nice facility.
Friendly service and very high tech and efficient machines
Ask for Brittany or TJ. They’re are very helpful and friendly.
I’ve been a patient for a long time and will never go anywhere else!
Very professional, friendly and likable staff! Quick and efficient staff also!
Heidi and Dr Weiss went above and beyond to try and help me find contacts! Exceptional customer care
Excellent Doctors, very knowledgeable and professional staff. Huge positive attitude.
Amazing Staff and Doctor’s. I’ve been a patient for many years.
Doctor was good but their billing system needs improvement.
They are rude!!! They said that they could still take me, then after 15 mins of waiting my appointment was canceled. …
Staff always friendly and nice, 1st time my kids are seeing by Dr. Azeen and she is great!!!!
Best place ever! From the Dr’s to the staff they are amazing!
Great place. Great customer service. Dr. Koloze was awesome. Very throurough. You will not be disappointed with this location.
Love the friendly staff, and Dr. Bowser is wonderful. He takes the time to explain and educate, which is greatly appreciated!!
They gave me wrong contacts prescription. Screwed with insurance and me to spend 2.5 month trying to fix it. Still not fixed.
Very unprofessional and rude staff.
I really enjoy working with Dr. Harper he remembers me every year and I trust his judgement.
Ordered a pair glasses and 4 months have passed and they keep lying telling me “theyll be here next week” and also making up stories.
Awesome Staff!!! The staff members are always kind and go the extra mile to make geninune connections. This evening, the woman that answered the phone was fantastic!!! Thanks😊 …
Great doctors and they had all the specialized equipment.
Staff was friendly, and efficient. There is a small wait if you need glasses but an overall nice place.
Worst customer service. I will not recommend to anyone. It is taking over two months to figure out right contact lens, appointment was not scheduled at promised time, etc.
My family and I have been going to the office for years. Dr Harper is the best! The staff is attentive and courteous.
They were very quick and very helpful. Totally recommend this place especially if it’s your first time getting glasses!
Florence has great Customer service, by far this is the best eye center that I have been to. Thanks Florence!
Customer service is terrible! No one knows what they are doing nor do they know when the glasses are going to be in once they are purchased. I Do not recommend this place if you are needing to purchase eye glasses.
Always quick and always thorough. Now with Covid being a thing they provide a quick, clean, and pretty much no contact service. I was very impressed.
This team has it all down! From the time you walk into the office until the time you leave, they get you in and out with cleanliness and safety in mind. I was very impressed.
Great place….
Vic in back, is “the man” …
I would not go there again, terrible customer service and no great help selecting frames based on power of the lens. After I got my glasses I was seeing reflections even though I had taken high index and anti-reflection glasses.
This is a wonderful practice. I have had nothing but positive and pleasant experiences every time I have gone for my appointments. All of the staff are friendly and super helpful!
Unfortunately, Dr. W is great but this office is really not good. The office staff is rude and dont answer questions. If possible try to find somewhere else that respects and appreciates their clients as the office here does not.
Make sure you ask for your contact lens prescription. When I asked for one the staff member was surprised as asked me what prescription?
Is it normal not to give prescriptions for contact lenses ? Are you breaking the law ?
I love this eye group they are the best. I have been going for 14 years and i will never change them for anything. Dr.Harper has been helping me a lot
I was in and out quickly. The staff was great and offered superior service and assistance in selecting my frames.
Marie helped me select new frames. She was amazing. The prices of the frames and lenses are very reasonable!
IF I COULD GIVE THIS REVIEW 0 STARS I WOULD. I HAVE BEEN COMING HERE FOR 6 YEARS AND HAVE APPRECIATED THE CUSTOMER SERVICE AND HELPFULNESS FROM EVERYONE HERE ESPECIALLY DR. HADADI. BUT TODAY I WAS TREATED SO POORLY BY ALICIA AT THE FRONT …
Dr. Bowser was great, and the staff is tremendous, and my wait was basically nonexistent. They also have a large selection of frames. Highly recommend.
They have a very clean, uniform, courteous, and knowledgeable staff. I saw Dr. Riemer who had a very warm bedside manor while exhibiting extensive expertise in her field. I will definitely return here in the future.
I would recommend Smyrna Eye Group, P.C. From the Receptionists to the Staff to the Doctors, you feel comfortable with them and every test you are asked to perform is explained. …
I called numerous times to try and get an appointment. The insurance dept machine always answers and I received a call back once. I was unable to take the call and have not been able to set up an appt after leaving numerous messages. Terrible customer service.
The staff is awesome and always act professional. The wait is very short and things are always completed correctly. Also, Wayne and Demetrius provided us with phenomenal customer service!
Smyrna Eye Group is very professional with courteous and highly knowledgeable staff. I always have an excellent experience and they have you in and out promptly!
I just needed some small repairs on my glasses because I broke them. I stopped by without an appointment and they saw me immediately, and had them fixed within a few minutes
I had a wonderful experience at Smyrna Eye Group. Dr Riemer is an excellent practitioner and all of the staff was very courteous. I can highly recommend this facility!
Very nice and expansive optometry shop. Great selection of frames and customer service. They took care of my needs with a smile. I’ll be back
This location do not waste your time the lady on phone schedule me for 9am an then I get there they said they have me for 8:45am … never agreed to 8:45 I wrote down what I heard an I heard 9 am got there an they will not take me at 9 an …
I went to drop my glasses up for a replacement and I was told (rudely) by the front office staff I needed to wait 45min to 1 hour, because I was 5 minutes late to the agreed time, she didn’t try to help or listen that I didn’t need an appointment, then I was asked to wait outside on my car. Terrible customer service.
This place without a doubt has the worst customer service of any eyeglass place ever. Doctors got my prescription wrong and treated me like it was my fault. i had heard before that the service here was bad but I try not to judge soley based on what others say. i may have to rethink my philosophy.
Contacts dept is rude, unhelpful, and never answers the phone. Don’t bother leaving a message because they wont return your call. I eventually had to DRIVE to the facility to speak to someone just for the supervisor to give me the run …
Dr. Hadadi was fantastic. Very professional, and the entire practice had many covid precautions. Large selection on in-house frames to try on
I bring a special needs patient to Dr. Riemer. The Dr. totally understands that he has very limited communication skills and is not able to understand basic questions. She works with him accordingly and is very patient. She does a great job.
Being a patient of Smyrna Eye Group is a professional experience in every way.
I know of no other medical practice in which I have the utmost confidence that I …
This place is horrible they send you to collections for a $18. When I paid over $200 for contacts. When I came in to pick up contacts then they say I don’t have a bill. 1 yr later I’m going to collections. Doctor is great but management is horrible run as far as you can.
Dr. Hadadi was very thorough and patient. I really appreciate her willingness to answer my questions and to make sure I understood everything. Kiara helped me with my contacts and was so patient with me and helpful teaching me how to use them.
This has been the worse experience with ophthalmology I could have ever experience. This business has no sense of customer service and is extremely rude and unprofessional as well as careless. Plus they over charged me without an explanation or a reciept. My opinion…. do not book with this business.
I am impressed with the up-to-date technology that is available at the Smyrna Eye Group. No more eye drops for dilation! I have been going to Dr. Weiss for years and and recommend him for his friendliness and expertise.
I had a great experiance with Dr. Weiss and his staff. They are very professional yet they make you feel like you belong there. The examination was the most complete exam I have ever had. I am a pastor and do a lot of research my sight is …
Walking in the doors you feel welcomed. Great staff. Very helpful and friendly. Wait time was not long at all. Very pleased with my services. Great job Smyrna eye group.
My wife has been going here for 10 years. The level of care is excellent. Her vision has improved with the proper care she receives. I am going to schedule an appointment for myself.
Called the eyeglass department to see if they accepted my insurance. I was transferred to a line that told me to leave a voicemail, then it proceeded to hang up on me without allowing me to leave a voice message. I’ll pass on this place, thanks!
Great overall experience. Check-in was easy and the appointment was prompt to start and very thorough. During the check-up with my doctor, I was able to have all of my questions answered, and left feeling the appointment was worth it.
I have been with SEG for 3 years. I switched from another Smyrna area office as this one is a little closer to me and I had been disappointed with the wait time at my other doctor. I have been very satisfied with SEG. The appointments always run on time. Doctors and staff are thorough and helpful. Office is clean.
Best Around! Excellent Dr, Kind Staff, Fast Service, and Clean Facility. Received a great pair of glasses with no money out of pocket. Takes a wild range of insurances…Even Ga Medicaid 🙂
I have been going to this establishment for 20 or 30 years. So long I’ve lost count. I would never even consider going anywhere else. Everyone is very professional and they have always seen me at my appointed time if not before. I have never had any problems with anyone in this office.
I have always found the staff and Dr Harper to be professional and friendly. They listen to what you have to say and truly care about your vision. I am so pleased to have found them 12 years ago and have been a patient since.
Great experience. New to Atlanta, Dr. Riemer was recommended by a colleague- a long time customer. Very pleased, quick and excellent customer service. Dr. Riemer answered all of my questions after a very thorough eye exam. Highly recommend this group.
Dr. Harper is very professional, informative and friendly. The staff is very helpful and efficient. The office is very well run. Easy to make appointment, easy to register. Practically I never had significant waiting time.
We see Dr Barbara Koloze . Very nice , great personality and great patient care.She is very thorough and takes the time to explain diagnosis. We drive a long way to see her ,but we trust her and it is well worth the drive.
Thanks to Demetrics and Seandra!
What a fantastic experience! I got two new pairs of glasses. I completely …
Dr. Khadem is my hero! After experiencing double vision for over a week, I called the office and was able to get a same day appointment. Dr. Khadem quickly diagnosed the problem and provided the perfect solution! She expressed so much …
I highly recommend the Smyrna Eye Group/Dr. Mel Weiss as I’ve only experienced highly professional service and state of the art eye examinations.
The staff is courteous and friendly, Dr. Weiss takes the time to explain in detail the results of my eye examination.
Very bad! They changed my appointment without informing and it is not the first time I had bad experiences with them. I took a day off work for the appointment and they said I never booked one, then that I changed it, then that it was for …
I love coming here for my annual eye exam. My eyes have some issues, and I feel well taken care of. I buy my frames and lenses there, and know they are are perfect every time. Awesome experience.
Dwayne was very friendly and patient with me in my selection of new glasses. Although I was indecisive with my choice and did leave the store to shop elsewhere, it was Dwayne who phoned me to let me know of a new arrival. Well that got me …
Their receptionists and billing department have A LOT to work on. It’s a shame really, the place is nice and the doctors are okay but when you go to a not so affordable place like this you expect it to have at least a decent costumer …
The people at Smyrna Eye Group are the friendliest group of people that I’ve had the pleasure of meeting. I dropped my glasses just as the door closed… You guessed it.. BLAM!!!!! In the door it was caught… Smashed. Beyond repair.. So I …
I had an appointment at 8am, I didn’t wait long at all. The technician and doctor were pleasant and thoroughly explained everything to me. The location is easy in and easy out – perfect as I was on my way to work afterwards.
Contrary to other posts, the prices are considerably higher for frames and lenses, but with that said, they are worth every penny. I wear glasses that have trifocal vision. Previously i had used a lens store at Cumberland Mall. BIG …
This is the worst eyeglass place I have ever been to. The 3 employees up front forced me to wait in the car while my mom and sister we’re in their appointment. I had to stay in a hot car in 90 degree weather for a whole hour. If something …
We have finally left this practice after a couple of years of trying to make it work. We like our individual doctor, but the office seems mismanaged, inflexible, and has cancelled appointments for us twice in the past year with no way to make a timely reschedule.
They gave me the wrong prescription for my contacts and when I called nobody wanted to help me. My mother in-law goes to Pearle Vision so I decide to check it out and it was the best decision I’ve made. I was being charged 120 to 160 every …
After having a bad a experience with another eye group, I’m so glad my family found Smyrna Eye Group. First, they make setting an appointment easy and are very flexible with schedule. Second, from the time you walked through the door to the …
Excellent service, and i loved the modern equipment. Dr. Vuong was very patient and took the time to explain my results thoroughly and in a way that i could understand them as a novice. I highly recommend Smyrna Eye Group.
Dr. Byrne was very professional and knowledgeable. She explained everything and answered all my questions pertaining to glaucoma, macular degeneration, and progressive lenses. Was by far the best, most thorough exam I’ve had.
What a great experience I had at Smyrna Eye! It all started with Christina who greeted me promptly with a wonderful smile. Then Jackie did the pre-testing; she was very courteous and answered my various questions. I then saw Dr. Wieseckel …
Very very disappointed. Ended up paying $108 for their mistake. Purchased glasses but the lady who helped me did not know how to order the lenses correctly to match my subscription. Told me no refunds no exception. Plus a $100 re-stock fee for their mistake so might as well get them fixed.
My family of 5 were very loyal to this practice for over 13 years. However due to high turnover , young staff and awful customer service, I am switching to a new practice. I needed an emergency pair of contacts. Someone from the back came …
Nothing worse than dealing with a manager like Evan who makes promises to deliver on something, just to coward away and hide every time I called to follow up. Shameful and spineless
I was very disappointed with this office. They told me my exam would be covered under insurance, but I still ended up paying through the nose for a “contact lens” exam. The doctor told me that I would need specialized lenses in order to …
My entire family has been using Smyrna Eye Group for years and the customer service just continues to remain the greatest.
They helped my son pick out his eye frames and double checked all of our …
Outstanding and friendly: “You’ll see!”. One of their employees actually found my previously created lenses and frames which had been retained by the company from last year’s orders, and provided me gratis an extra pair of glasses. In …
Had a Saturday AM appt. Was seen on-time. Dr. Bowser was great and worked with me to see what my need was and was honest about not wanting to get $ from me or insurance where not necessary. The Dr was also very personable and took the time to thoroughly review my eyes. He didn’t seem rushed or like I was just a #.
This place seemed nice. My son has a really difficult prescription and his insurance isn’t taken a lot of places so I was happy that they could take it. We tried on glasses in February 10. They said it would take 4 weeks. March 10th comes …
I have zero issues with Dr. Koloze – she is fabulous, thorough, and takes the time to explain everything and answer all questions. I do however think the Covid protocols are a bit ridiculous. First 2 people from the same family can not …
Terrible customer service. I’ve never felt more pushed through a place like cattle than this business. “For 50 dollars that your insurance doesnt cover, we won’t dilate your eyes” The doctor was really the only redeeming quality to this …
If I could give them a negative number I would – I called and scheduled an appointment and was asked if I had any symptoms of COVID-19 and I stated No. Not once during this process, did they tell me I had to wear a mask. As a person who …
Zero customer service, zero understanding, zero compassion, do not care about people or act like it.
I paid for my son’s glasses in November and we received them in January. I won’t go through all the specifics but between the awful customer service and the two mistakes that they blamed on the lab, made this quite the experience… and if …
Dr. Harper and all of the staff are very courteous and professional. I previously visited another Eye Group that had horrific customer service. The Smyrna Eye Group always follows up after the visit.
Went in today for my eye exam and I couldn’t be any more pleased with my visit. The doctor I saw was very informative and patient with me. Mariana helped me pick out my frame and she was absolutely great! I definitely recommend this office !
After trying several eye centers in the area. I decided to try Smyrna Eye Group. First, they make setting an appointment easy and are very flexible with schedule. Second, the office staff is first rate. Dr. Azeen Hadadi was detailed, calm …
Stop going because they’re expensive and they’re not very friendly. The nail in the coffin was i called to all for the strength of my contacts and they were requiring me to submit forms to let them send them to me or some bs…. RIDICULOUSLY inconvenient.
Extremely unprofessional staffs and definitely unfriendly services. If you are loaded and willing to be another lamb waiting to be slaughtered, this is the place to go. If you want some genuine people help you with your lenses, go away and …
The front desk staff was very rude, confrontational and down right annoyed to be at work. We have always loved all the drs we’ve seen here but the first people we see at your practice are rude and lack any customer service experience, we cancelled the appointment and will not reschedule.
I’m in 💕. First timer with eye care and this practice and I truly appreciate their handling from the initial call to checkout. up to date machines, clean and spacious, follows covid guidelines yet still Inever felt rushed or unheard. Maria …
I gave them multiple chances because 1)it’s close to my house, 2) they offer Saturday appts, and 3) I liked Dr Hadadi. …
Cheri in the Optical area is wonderful! I have returned multiple times for adjustments to my eyeglasses and she is very good at it. And extremely patient!
I have been going to Smyrna eye group since I was 12 years old and now I am 24. They have always been friendly and take the extra step. I do not feel like they are money hungry at all. I love the new location and am very happy that they …
Florence, in the eye glass shop is amazing at her job! She made the process of picking out glasses as seamless as possible. She also knows what style and shape will fit your face.
I was a bit concerned about my most recent appointment as it was during the current pandemic, however, any concerns that I had were put to rest upon my arrival. The wait time between check in and being seen by Dr. Bowser was less than 10 …
This is truly the best eye doctor I have been to in a while. The office is fabulous and the ease of the intake automation is superb. I also love the machine that took pictures of my retina without having to dilate. I gladly spent the extra …
My experiences have been okay mainly because of minor things. The doctors are always great and super nice, but sometimes the nurses (I guess that’s what you call them)/ assistants are not very nice. Last time I was there, the lady who did …
Great service. Dr Harper is thorough and listens. Cheri fitted my glasses. She was very helpful and not pushy at all
I have been a patient for over 2 years. The staff are always so friendly and efficient. Dr Harper has guided my aging eyes through the evaluations and corrections thy have needed with knowledge and good humor! I have recommended Smyrna to colleagues and friends.
It takes a long time to get called from their waiting list just to BOOK an appointment here if you use Medicaid, and the selection is slim. But the doctors are thorough and friendly. The women who show the eyeglass selection aren’t especially friendly most times, but the front desk staff always is.
Dr. Caitlin Byrne is phenomenal! I had a corneal abrasion that turned into recurrent corneal erosion; nerve wracking terms by the way. However Dr. Byrne did a great job, she was extremely thorough in her looking at the damage to my eye. …
This location was in a solid location and had good reviews. After a couple visits though, it became clear what a mess this location is. The optometrists seem nice enough, but I’ve had nothing but problems with the office. Last time I …
Wow, just wow. I had my first appointment here this morning with Dr. Wieseckel and it couldn’t have gone any better. I was back in the exam room in just a few minutes, he answered every question, and helped me to hone in on a prescription …
I like to give positive feedback where it is deserved – we live in such a negative society. This is an excellent facility with a courteous, efficient staff. I was very pleased and will return. The optometrist was professional and …
My family and I have visited here many times and my experiences have been positive with the doctors. My most recent visit was by far the best. I brought my mom in for her annual visit with Dr. Hadadi. Dr. Hadadi was so kind and patient …
I have been with Smyrna Eye Group for 15 years. They are the BEST! Dr. Harper and the staff are friendly, courteous, and very personable! They are always there for your every need and their hours are awesome. This is a doctor’s appointment that I look forward to!
Hats off to Dr. Byrne who is amazing and Mr. Wynne who helped my picky Daughter pick out two pair glasses in less than 15 minutes. It usually takes her two trips to pick out one pair of glasses. Amazing job staff thanks for making our …
I’ve been going to this eye practice for 15+ years…Even with their overprice glasses and occasional rude staff. I am so discouraged and sickened by the fact that they refused to make an exception for me to bring my son into their office …
I loved everything about this office. It was easy to schedule an appointment as the phone was answered by a human, no prompts to go through. Dr Hadadi is amazing. After several unsatisfying visits at a different eye group, she sensed my …
My 12 year old daughter had an eye appointment here. Her Mother and her two year old sister came with her. Upon arrival she was immedately turned away and told she could not be seen because of her 2 year old sister. Apparently her Mother …
The doctors are nice here and I appreciate that so much of the paperwork is automated. The whole process is very efficient.
Smyrna Eye Group is simply wonderful. We have trusted our family eyes to Dr. Harper for many years. Him and the staff are always professional, warm and friendly…not to mention patient! Their selection of eye glass frames and contacts are …
I purchased my eyeglasses from here about 10 months ago and the frames have come apart 2 times not broken just come apart like it may be a manufactures defect. The first time they replaced the frames but the second time I was told there …
One word of advice for you – STAY FAR AWAY from this clinic. It took over a month for my contacts prescription to become finalized, which in my experience has never taken more than about three or four days in the past. The staff is …
I had a great visit and really appreciated the professionalism of this practice. I’ve had lasik, which can make subsequent eye exams tricky, but Dr. Vong was awesome. She was efficient and helped to get my prescription set quickly. I’m excited for my new computer glasses and look forward to coming back in the future.
My experience here was great! The level of professionalism exceeded my expectations. The staff is very friendly and efficient. Dr. Wieseckel was excellent at explaining every aspect of my eye exam and thorough with any questions or concerns I had. I will highly recommend my family and friends here.
Have been a patient several years and it’s a great facility. Eye exams are thorough, each Dr. I have interacted with has taken care to explain changes in my vision. …
I broke my favorite sunglasses! I took them with me to my regularly scheduled eye appointment. Mr. Wynne fixed them for FREE!!! Thank you so much. The service at Smyrna Eye Group is stellar! I have been going there for more than 10 years. They are the best!
I took my Grandson in and he got glasses it took over 4 weeks to get them. We had them for less than 2 weeks and they snapped into. I took them back today May 23rd and the repair guy said they have no warranty and I would need to pay $30.00. I need advice.
My husband and I both went to have our eyes checked and had an excellent experience. We were each in and out in half an hour. The staff was all kind, courteous, and efficient. All equipment was wiped down in front of us before being used. …
I’ve tried giving this place opportunity after opportunity but I’m done. They have terrible customer service and nickel and dime you. A few years ago, the dr said my contact lens prescription had changed and prescribed new lenses. I got …
I am writing to let you know what poor service and receptionists you have. My appointment was at 8:45am this morning. Apparently, they could not find my insurance member if. They waited until the last minute and expected me to home …
Great experience! All the way from eye exams, picking out frames, and receiving them. After picking up my frames, Mr. Wynne made sure that fit was perfect. The staff here is prompt and friendly. Smyrna Eye Group is the place to go for all your vision needs.
The ophthalmologists are very friendly and helpful however if you’re coming in to get new glasses I recommend that you do not come here. I ordered glasses and the person who did my measurements did not use any tools to get an accurate size. …
I should have read the reviews before coming here. First, they say they take Medicaid then when you schedule appointment they say they are not accepting new patients at this time. Could have told me that when I called. Well my daughter has …
My first office visit went smoothly from scheduling to checkout. I was able to get in same day while I was having a concern regarding my eye. Checkin in quick and efficient. Dr. Bowser is very nice and explains everything very clearly. He …
Smryna Eye Group was an excellent experience! I loved how advanced the equipment and staff were. The kiosk used to check in saved a lot of time. Dr. Wieseckel was excellent! He went into great detail about the health of my eye. I’ve never …
I was reluctant to get new glasses at this time due to the CoVid outbreak, but I needed them. I was very impressed that the safety was a very high priority in this office – from hand washing, to test frames being sanitized before I tried …
Dr. Weiss,
I just wanted to take the time to once again let you know what an exceptional experience I had in your office. You, Heidi, and Vic made the dreaded task of …
The best doctor I have ever had in the last 25 years and her name is Dr. Hadadi. I can not rave about her enough. Dr. Hadadi, really cares about her clients and their vision above and beyond the call of duty. If my medical would stop, I …
My ex supervisor recommended Dr. Weiss when we worked on Windy Hill Road. Our company has since moved to downtown Atlanta and I live east of Atlanta, but, I could not imagine going any where else for an Eye Appointment. Dr. Weiss is …
I have been a patient for almost 10 years. The doctors and staff are always friendly, knowledgeable, and provide excellent customer service. The new office is very nice and they use the latest technology to ensure you get a comprehensive …
I’ve been getting my eye care from Smyrna Eye Group for about 10 years now and am very happy with their services. It’s a very efficient practice with good use of technology and minimal waiting time, and the staff are extremely pleasant …
We recently changed to the Smyrna Eye Group for our optical needs. It was a great experience. The facility is first-class and the service was great! Their structure does not include an “all inclusive” pricing for services. However, it’s …
I have been coming to this place for a few years now and love the doctors and staff. Evan has always been kind and patient with me and my family. Do they have new polices in place yep but its for the safety concerns. I appreciate that I …
I went to see an eye doctor here before Covid in January 2020. While my experience with the doctor was phenomenal, the front desk staff and sales staff were not. You can immediately see how the health aspect of my visit turned into a …
I have been going to Smyrna Eye Group for 8+/- years and have always received excellent care and customer service. Dr. Steve Bowser is who I have been seeing for the past 7 years and I can’t say enough good things about him. Every …
Excellent experience! The doctor was thorough, the office was clean. Several top notch eyeglass brands to choose from. My purchase experience with Mariana was amazing. She was phenomenal. It felt like I bought a best friend with me to choose a frame. Will definitely go back.
I have been to Smyrna Eye Group previously, and had a good experience. Even though I have moved, and it is a little further away, I decided to go back. They have been great with repairs of my glasses as well. Dr. Bowser was patient, and …
Unfortunately, Smyrna Eye Group is no longer the place it used to be. The customer service there is atrocious. I went in to order replacement glasses for my son. The gentleman who helped me started off the conversation like he was doing me …
Smyrna Eye Group, P.C. is a professional, friendly and very customer service oriented business. My young adult son was home from college and woke up with a weird vision issue and Smyrna Eye Group immediately squeezed him in for a …
This was my first time visiting Smyrna Eye Group. The staff was very friendly and knowledgeable. I really like Dr. Hadadi. She did a great job answering all my questions and finding the best contacts for my needs. The selection of …
My recent experience with Smyrna Eye Group was very pleasant. The receptionist was very welcoming and directed to me to someone that could assist me with my needs. There was absolutely no wait. Wynne came to greet me with a smile and he …
I really appreciate Smyrna Eye Group team and I would recommend them to anyone. I was really impressed by Wynne who had a lot of patience around my 2 boys. He really helped us choose the best glasses that are comfortable and amazing. I hope …
It has been YEARS since I have been to an eye doctor that I felt confident with. I saw a new doctor there, Dr. Caitlin Byrne. She was so thorough and would not let me leave until she knew I was in the perfect contact lens. I have been …
Leaving a placeholder here and will update when my issue is resolved. Eye exam on 1/5/23.
My recent visit to Smyrna Eye Group was nothing short of amazing. Wynne has superb customer service skills! He was patient, helpful and certainly professional. It is not easy deciding which glasses to purchase – he assisted by selecting options and allowed me to carefully decide. I can’t wait to pick up my glasses soon!
I got here early and was seen promptly at my appointment time. The staff thoroughly explained all questions I had about adding services and we’re extremely friendly. The doctor I saw answered all of my questions in a way I could understand …
First time patient and had the best experience with an eye care service! Everyone was extremely friendly and helpful. …
Great place for the family eye exams and glasses. I have been coming here for several years and The staff is excellent The doctors are professional and patient. Dr. Hadadi is great with older and younger patients. She takes time to explain what she is doing and answers questions.
I’ve been to Smyrna Eye Group twice now for my annual eye appointment and have been very pleased both times. The two Doctors I have seen (Dr. Koloze and Dr. Hadadi) were both thorough, educational and kind; I felt very confident in their …
Evan broke my Prada frame when putting the lenses. He called me to tell me that and had not remorse. When I asked if I may go back and pick a frame for free he said I had signed a waiver, that said they go are not responsible for the frame …
Dr. Bowser is excellent. He was extremely thorough in explaining the eye changes that come along with aging. And when my glasses needed adjusting, they had me in and out in ten minutes.
I was assisted by Florence this afternoon, after making an appointment to pick out some new frames. She was very professional, informative, patient & personable when it came down to assisting me with picking out frames that I felt were most …
LOVE Smyrna Eye Group! The staff are professional and polite. The Doctor was very informative when it came to explaining the issues I’ve been having with my vision lately. Just an all around great experience! I have now referred all of my family and friends to check them out and I highly recommend you do the same!
last week I had an issue with my eye. I called my normal eye doctor and they couldn’t seem to fit me in. So I called Smyrna Eye Group. Once I told them it was an emergency they said they could see me that same day. Checking is the easier …
Yesterday, I had the worst experience when I visited Smyrna Eye Group. The manager in the eye glasses section was extremely rude and unprofessional. There is a certain level of courtesy and customer service that is expected but this guy …
Amazing office, great staff, affordable after insurance and yeah these folks crazy! Evin is pretty awesome, he found me the dopest and most unique frames yet.
I do not like to put companies or anyone on blast, but after all of my failed attempts at a resolution with Smyrna Eye Group, I am going to do just that. I ordered glasses from them and ended up disliking them very much. They refused to …
Had me waiting over an hour and they lost my eyeglasses. The eye exam, attention and explanation from Dr Barbara Koloze was very professional and polite, I’m really going to miss her, the problem started after the consultation. The team in …
My experience was excellent. The staff was courteous. I did not have to wait long to see the doctor, and Dr.Devin Wieseckel was very thorough and patiently and efficiently explained his findings in terms that I can easily understand. …
I felt welcomed at this eye clinic, and the doctor and staff were friendly in getting me seen quickly and helping me search for glasses. I was however misled in the beginning thinking that the total for my new glasses and copay was one …
When I moved here I used Target Optical and the Eyelab. Both times I was either disappointed with the glasses or the treatment. Eyelab uses remote docs that aren’t even in the room with you. Great price though; right? No – you always …
For the past several years, Smyrna Eye Group has been my go-to place for contacts and glasses. However, that has been changed for 2022. I experienced unfriendliness & brusqueness during my two visits several weeks ago. Don’t even think …
I love Smyrna Eye Group. Dr. Bowser is so thorough and helpful. He really cares, and it is apparent with his attention to detail. …
I have been coming here for years and have always had a pleasant, quick and easy experience. However I did want to highlight and give a shout out to Evin Felder, the dispensary manager. I was going into double mastectomy surgery in just 3 …
Awful Customer Service. Over the holiday weekend I lost a screw to my glasses. Everything was closed. I have been going to Smyrna Eye Care for years. I went to the office at 8:00 am when they were suppose to be open according to their voice …
I have been a patient for about 2-3 years at the Smyrna Eye Group and up until a couple of days ago I only visited for my annual eye exam. Recently I got a sty that I was concerned about. The tech (older white, woman with glasses and a …
I visited Smyrna Eye Group to purchase new frames and was informed that my insurance would not cover new frames for another 2 months. Completely my fault for not reading my coverage in advance of the appointment. I was disappointed …
Do not visit this eye care center. After 3 phone calls I was finally able to get a follow-up appointment for a scratch repair on my lenses. Showed up for the 8:15 appointment to find the doors locked and they did not allow anyone in until …
I have been a patient here for quite some time. I will say the front desk staff has always been unprofessional, but I continue to go here because I LOVE Dr. Hadadi. Today, the front staff was extremely rude and unprofessional from the time …
I was lied to on 4 different occasions about a refund! Due to a health condition, my doctor (whom was excellent btw) wanted me to try on different pairs of contacts over the course of a week to see which was most comfortable. The guy who …
I just moved to the Smyrna/Vinings area and had to find a new Optometrist. Smyrna Eye Group accepted new patients with my insurance. I’m happy to say that they are professional, I experienced great service and they saw me within minutes of …
affordable, they work with most insurances and they have some of the newest styles. Not a fan of some of the front desk staff but the doctors, eyewear staff and Evin are AMAZING AND FUN TO WORK WITH.
Update: After thinking about my phone experience I mentioned it to Dr. Harper during my appointment and he took immediate action. He apologized for the rude young man and said he would take care of it- and he did. I appreciate the care …
I am a patient of this group since 2013 and have always had a great experience. In my previous review I gave them 5 stars. Right now – I changed my review to 1 star based on my latest experience with the glasses department. It was the most …
Dr. Hadadi is very thorough and explain things very well. She is very kind and considerate. Its a real pleasure having her as my doctor.
My recent visit to Smyrna Eye Group was probably the best that I have experienced overall when it comes to eye exams and choosing glasses. I was nervous because I was visiting a new doctor but she turned out to be the very best that I have …
Doctors and assistants are great. Front desk needs work. The call hold times are beyond insane! Every time I call, I wait 30 mins or more.
Smyrna Eye Group will always be my go to place for my eye exams! The staff is professional and courteous and the doctors are always professional, kind, and take time to answer questions and explain the process.
I came here for an eye exam. I saw Doctor Harper very Professional and Explained everything I was very pleased with him. Atmosphere very nice clean. I ordered my glasses in June with Terrica. Waited and waited so I decided to call on July 18th my glasses have been there since July 2nd unbelievable!!!!!
The staff and managers here are not rude at all in fact the go above and beyond to help patients. I was a new patient and did not understand my insurance and Evin actually took time to explain it to me. After he heard how frustrated I was …
I made an appointment for my 21 year old son. At the time they said this would be under his medical because he had eye irritation and not under his vision. What a scam… They than proceeded by charging $113.00 even though he has health …
The glasses I ordered was blurry and they keep refusing to help. Took 1 month of arguing for them to finally get my glasses fix. They kept blaming me and telling me to get use to it. I wish I had gone somewhere else. Waste of money
I love so much about Smyrna Eye Group. I’m always seen on time, the exam staff are professional, and Dr. Hadadi is an excellent optometrist. But like other reviews I see here, I think the glasses manager is an unprofessional, extremely rude …
I was called saying my glasses were ready, I went to pick them up and they just gave them to me in a bag without making adjustments. I asked them to fit and adjust them to fit and I was told I had to make an appointment. I should have been …
I had an excellent experience here! Didn’t really know what to expect, as it was tlmy first time getting my eyes checked, but the staff here made it easy. Dr. Azeen Hadadi is friendly and professional, and took the time to teach me things …
Save yourself time. Very unprofessional. Appointment made a month in advance. This office cancelled twice on me and finally on the day of my appointment. Simply trying to renew contact prescription. Going to Lenscrafter.
I consistently have trouble reaching anyone on the phone. Waiting 20+ minutes for the phone to be answered is typical, if anyone ever pics up at all. On top of that, if i leave a message, I only get a callback maybe 25% of the time. I love …
“Amazing office, great staff, affordable after insurance and Evin is pretty awesome. Brought my glasses back to life after they got ran over and I didn’t even buy this pair from them. “ would definitely recommend!!!!!!..
Please allow me to start off by saying I’ve been a patient at this practice for over 20 years- but no longer. I have never had an issue with the doctors or techs that have always helped me – they are wonderful. I have a huge issue with the …