Snapping Shoals Electric Membership Corporation is a nonprofit, consumer-owned cooperative headquartered in Covington, Ga.
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
14750 Brown Bridge Rd, Covington, GA 30016
High rates !!
Good business….etc.
Super customer service today
The worst Electric Company in Georgia!
Very polite and easy to work with
I think they over charge for service 🤔 …
Friendly and Professional customer service representatives.
Great company to deal with. Service and Customer Service.
Thank you for working so hard to get the power back on.
Penny has great customer services!
The best service and price. Thanks Snapping Shoals
Great customer service by Jennifer.
Nice Place customer service great thus far.
Great company and always great service.
Customer service reps have attitudes when u call in like u r bothering them by calling
Very nice and respectful always there to help you I just hate the automated voice when there is a power outage
I hate this company, i hate the way they do thinhs, i hate they are the only ones provided in my area, just hate
Wonderful place! Great service, always dependable.
i absolutely HATE this company!!!! I cannot wait to move so that I can get another company instead of them They are rude and unkind!
This is by far the worst service i ever had they sit around and figure out how to screw u that aint service where is ga power
I don’t care what they say! This pre paid service is a rip off of people with bad credit….
When someone says Snapping Shoals, I say unsurpassed customer service.
Just started and I’m scared already. Based off my sign up process. #Annoyed
$10 or more a day is ridiculous high, I wish I could get Georgia Power
You would think the customer service reps is giving you the power smh horrible customer service .
Ive never had a problem and was always treated well. All i can say is unfortunately we all have bills!
Very good customer service on the phone and in person.
Why is Honey Creek always the first to lose power and the last restored? Why does the neighbor across the street now have power and we don’t?
I just want to say thank you to all the workers that restored power on Wapakoneta Trail after the storm hit on Wednesday job well done
The lady at window #1(sorry don’t remember her name) made my son’s new customer experience very pleasant! Great customer service!!!
Every Time I Call The Line Is Busy From 8am To 5 Pm I Have Prepaid Account They Overcharged Me All The Time It Say I Use $15 In One Day And No One Is At My House All Day So Its No Way Possible, They Claim To Fix The Problem But Today It Say …
love the pre paid services….that’s why we moved to conyers..georgia power was trippin..woldnt turn power on..wanted $1500.00..we love snapping shoals..thangk
.move service to metro atlanta would be a blessing to atlanta georgia.
I’ve met one lady who worked here who was the sweetest. However some of the customer service reps are so darn rude.
this utility company is a rip-off period ive been forced to do business here for over 14 yrs and they have been the worst ive ever seen and ive lived and traveled the world over ive lived in the north west,east south and in europe this is …
The response time and the service number or reporting an outage is a joke . The entire subdivision has been without power since 2:00pm , but the trash dump across the street has power.
THANK YOU SNAPPING SHOALS for getting the Overlook Pass Subdivision up an running today! Blessings
Really don’t have a choice in who I use as they are the sole provider to my address. Had a power outage tonight and haven’t been able to get through on their power outage line for over two hours.
Worst electric company I have ever had. U pray we can get another option in my area. I definitely have discouraged friends and family from using this horrible company.
I have never had a problem with my electricity. Tonight I Reported an outage and in less than 1 hour my power was back up.
Times are really tight because of the pandemic that is happening in the US and all around the world and a lot of people are out of work waiting on unemploymentand I am one of those people that’s been waiting on my unemployment 14 weeks I have the prepaid service they cut my lights off for $0.52 all I can say is wow.
I have never had a problem with Snapping Shoals. Just try to pay your bill on time and you will not have a problem with them.
Why the bill has to pay by 5pm the day is still active and also why you want us to pay a day before else it’s late pure RIP off
Customer Service is always pleasant and helpful
Oh, so many reasons. But mainly, we own a rental property in the area. Although we have HAD to use them for the last 7 years because there is no other option in the area, we have been charged soooo many ridiculous fees. We have to pay $40 …
Prepaid power is a great way to help low income families keep power on. A sponsorship program for these families to receive anonymous donations on their prepaid accounts from locals would be even better.
I have been on hold now for over an hour and finally someone comes to the phone and ask if I mind being placed on a brief hold and no one returned to the call. There is no accountability for the service they are providing.
So having the prepaid system if I don’t get the text alerts every once in a while I’ll run out of money on my account and the power will go out not a problem because I’ve always been able to call the automated system haven’t come back on …
I don’t think I have ever had a good experienc with this company. In all the years I had them it was nothing but problems and they even pulled my electricity one Friday afternoon right before 5pm so I couldn’t get it turned back on until Monday. They are not going to do you any favors.
By far the worst electric company I’ve ever used. My bill is always high even if I don’t use much electricity and when I call them to ask why is it so high they tell me it’s because the residents in the area’s bill runs that amount. What …
I am new to the area but so far I am not too excited about Snapping Shoals. I do realize there was a serious storm but Ga Power would have had my power restored by now. Since 2pm and still no power @11:47pm C’mon now!!!
I had a wonderful rep this morning she helped get fees waived and my lights were bk on in 30 minutes. She was very professional.
They only care about the bottom number and their end of the year financial report. They do not care about people. Unfortunately, we are forced to deal with them if we want power.
Snapping Shoals was always very helpful and friendly during the last 5 years. It surprised me absolutely to have a toffee noses lady of the customer relationship service department at the phone. Her unfriendly behavior force me now to change the carrier! Why does Snapping Shoals hire employees who do not like their job?
Neighbor had a tree fall and snapped 2 poles and lines down. The lineman came out and did not waste anytime fixing and getting our power on. I just wanna say thank you very much and appericate all your hard work.
We have no choice but to use this utility where we live.
I made a blunder and forgot to pay our bill last month. I was shocked at how …
They say credit check require for a deposit or not, my credit score is 721 which is good but they required $200 deposit. When you ask them why is that; the answer is simple it is what it is system requires that money, when you ask detailed …
No one is answering the phone.
Power Outage number is not a working number.
They are requesting help from Oklahoma today. They should have requested help …
I called there on Thursday 09/10/2020 and was greeted by a very friendly lady by the name of Kristen. I told her my name was Kristen as well and she was a really nice highlight to my day! She gave me all the information I needed and was so polite!
I had reason to phone SNAPPING SHOALS EMC this morning and found the whole experience a pleasant and informative one. The young lady I spoke to was very patient with me (I stutter). She gave no indication that she was displeased with the …
I had a power outage last night at 6pm.I called snapping shoals and had a great customer service rep.She said she would send someone to check out my power.They arrived in about 20 minutes.My power was back on in about an hour.Justin Cole …
I hate the fact that we have to use Snapping Shoals as a energy provider. They will cut your service off if you are 14 days late. 14 days! They are unwilling to work with families that have been with their company for years. They will …
We had a tractor trailer take down the lines on our street and they trapped the driver in his truck. I was amazed at the quick response for getting the truck driver out, putting up a new pole, and running new lines. They continued to work …
Thank you Snapping Shoals Lineman for your quick response to our power outage on Oct. 29. The outage map estimated our power would be back on at 942 am and it came on at 745 am. You are the best. Please be careful today.
12/31/2018 one of the drivers came onto my property without being called out and destroyed my property. Now Snapping Shoals is refusing to pay for damages. I still had to pay my bill with them January and February plus pay $800 for damages …
After dealing with Duke Power in NC, Snapping Shoals has been wonderful. They’re website allows you to pay your bill by credit card without an additional fee. Power outages during major storms only last a few hours. …
After Hurricane Irma did its destruction, I was fortunate to only loose power for 4 hrs on Sept 12. But my big pecan tree dropped two huge limbs on the power line to my house. It did not break the line but it tore the line from my house …
I absolutely despise this company, since they are the only company, we are forced to do business with them. I recently relocated back to Georgia, and due to an oversight on my part. I forgot to pay the bill. I received a disconnect notice …
Company sets you up to have your power cut off. I have my account on auto draft. I’ve checked multiple times to be sure. They won’t take my money out. So they cut my power off while I’m on vacay. No warning, no communication. $400 worth of groceries in the trash now.
I experienced a partial power outage late last night, disabling the heater and almost everything else. I contacted Snapping Shoals EMC today, a Sunday. A crew arrived at my house in a short period of time. They identified the problem and …
We’ve used Snapping Shoals for over 25 years and we’ve never had one problem with them. They’ve always been responsive, friendly and provided great service. I can’t help but notice that everyone complaining created their own problems by …
I have always had such great service with Snapping Shoals EMC. When and if I have had to call them they were polite and respectful. The service men who work long and hard to provide the electricity and power are always polite and helpful. I …
Customer service is so under rated. They make a mistake and I end up paying double on my bill, and asked if they can at least reduce the bill so that it would benefit them as well as not feeling like their mistake was charged on me, I got a …
We have been without power for over 12 hours!! The automated service we are supposed to call doesn’t give us any kind of information or update, and neither does the website. I’ve always heard bad things about Snapping Shoals and I was very …
Would give zero stars if I could. It was my fault really, I completely forgot to pay the bill, and went out of town. We have been with Snapping Shoals for well over two years now, with impeccable payment history. The bill was due March …
If I could give them NEGATIVE stars I would!!!!
This is by far the worst electric company I have every had to use for service. For 2 years I had there service on Direct bank withdrawal without any problems. …
Their customer service reps are nice nasty, like they own the company and the electric supply. I wouldn’t say this normally because after a few reps you’ll get a nice one…but here nahhh they all have a condescending tone. Con Ed in New …
Absolutely the worse customer service, absolutely the worse company values. They use the fact that electricity is a mandatory service that everyone needs to charge excessive fees, do not provide any type of leeway even when in a pandemic and current proof of financial hardship due to the pandemic with a great history of bill payment.
I’ve been trying to get assistance on the phone over 2hrs now and I can’t get anybody on the phone that’s crazy customer service horrible.
I’m going to give a fair review. My electric bill is fair. Their prices are fair. I’ve had Georgia Power and paid double for a small studio and now I have a big house and my bill is the same price for more rooms so thanks Snapping Shoals for being reasonable
I’m thinking about filing a complaint. My energy bill continues to go up. Been in my home for 12 years nothing has changed. All of my electric has been serviced. They act like they can’t replace this old meter. My bills are doubling. When …
Their phone service is horrible. You have to wait forever and the hold time keeps changing. If we you choose to hold you might never really speak to anyone they should do better
I work for a residential contracting company that often requires a temporary disconnect of power for us to complete electrical work on jobs. Whenever we temporarily disconnect power, a rough-in inspection is required for the power to be …
Our bill is ridiculous. We didn’t use our ac and the bill was almost $500. I wish we could use another company. The bills these last few months have been unseemly.
For the last 2 months , the bill has been ridiculously high. We’ve made sure the lights and unused appliances are unplugged and the bill is still almost $400. This is terrible and the sad part about this is, there’s no other electrical provider option to switch too. Something isn’t right.
If you’re thinking about getting Solar panels don’t do it! It’s not worth it… .You’ll pay a lot of money for panels but your return is nothing dealing with Snapping Shoals…it feels like they pay you what they want for your energy. The …
Tornados came through the area we were down for 5 hours on mcgarity road. Thanks for the fast service so our food didn’t spoil and the fridge still cold.
Snapping shoals is the worst power company ever they are really getting over on people they should be shut down why can’t we use Georgia power in the conyers area never have I experienced such horrible service. They get no stars from but …
The worst of the worst. Try calling them when you have an issue. Impossible to get anyone on the line after speaking with some annoying operator. They deactivated my account and thus, we have no power .. I’ve been trying to get someone on …
I’ve been in my house for 3 years and have had no issues with Snapping Shoals to date. I do, HOWEVER, find it pretty deceptive that they put it in MICROSCOPIC PRINT on the paper bills that if your bill is not paid by 5:00 pm on the due date you will be assessed a Late Charge.
Called in about why service was disconnected because the month prior I made pmt of 94.00 and set up auto pay! Come to find out that the representative claim auto pay was never set up and the 94.00 bill was never paid which I know was wrong. …
They came to help during Hurricane Ian. The crew that fixed my line were some good dude. Don’t know about people on the phone, but the guys that helped florida r AWESOME!
Thanks to the wonderful workers who got our power back up and running tonight. We were only without for less than 2.5 hours. I’m sure the entire neighborhood sends their thanks. Well done folks, well done. 👏 …
Customer service was awesome! Linemen are the best! They deserve the highest ratings! Thank you for everything you do! I know it’s not easy for you guy’s working untill the jobs done during and after the bad storm’s we have have! Hat’s off to you guys! The linemen that came out Snapping Shoals road! Appreciate ya!! Dan Benick!!
I called SSEMC about my power being out. No joke, in less than 5 MINUTES of me calling, they were pulling into my driveway. Took a quick look around and they assessed the problem in 2 MINUTES(squirrel). Had my power back on in another 5 …
They provide power great but when u have an issue you can’t never get assistance. Emails, calls… nothing which is why I’m here …. Does anyone actually work here? My bill is usually $100 and over the last 2 months it’s been $400… something is definitely wrong and until I can get some answers this is highway robbery.
Believe the reviews. The customer service is horrible. They are very nasty. The company gauges the prices and you can never have a consistent payment amount. It fluctuates off the scales month to month. They are the only carrier in the …
Snapping shoals has the best customer service of any company I’ve ever dealt with. Ken really took the time to explain a high bill I had and even came to my house to help me figure out what may be causing the high bill. They are all …