I will be very disappointed in Snohomish County PUD if they move forward with plans to dam the Skykomish River at Sunset Falls near Index. Given the complexities related to the geology of the proposed dam site, the likely potential for cost …
I’m moving into a house that the previous tenant didn’t pay the power bill. The lady is accusing me of being one of the “old roommates” and refuses to open a PUD account under my name. I have a copy of the new lease and my ID has a …
Will be filing a police report for the lock that was cut on my fence, because when I asked them to replace it or pay for it, shockingly they refused. Damage to property is still damage to property and is punishable by law. Along the same …
There was power cut arund 5:30 pm pst. I was told power will back to normal at 10 pm pst. But, still there is no power. It is really a great challange if you are with ill kid without electricity. Still, not sure when we get the electricity.
How can a wrong electronic payment to PUD processed on the 15th take till the 28th yo be refunded? This is not customer service. The bank says they have my money. I should be able to get it back today!!!!!!
The automated payment system barely works at all. First off the system does not let me use my house # and phone # as verification as it should so I use my pud account # and then every time I try to input something the system doubles up on …
I just received a disconnect notice for $519.19. This was the only notice I received from Snohomish PUD since 09/13/12. I went into your Everett office on 02/13/13 to explain not having received prior billings and to try to negotiate a …
Never use their over the phone bill pay. If you enter in the wrong zip and it takes it. Your payment will be rejected and sit there for a couple of days. Then you’ll have to call your bank after to get your money back, just to shove it …
I have had several issues with Snohomish County PUD, for many years. And today finally is my breaking point, where I need to say something. There is a long list here and I wont go into a long discussion, but basically if I had any other …
I’ve been a customer for 10+ years. They always have great customer service whether I call or go in in-person. I receive bills via email and snail mail which is great for me because I am very good at forgetting important bills. Also, every …
Cannot believe the interaction I had on the phone yesterday. Received a call from Tina or Trina 11/13 at 9:56 AM. Note I am a business customer not an individual customer. Her attitude was completely uncalled for when I was nothing but professional and I hope someone goes back and listens to the call. Truly in utter disbelief.
PUD has always been very helpful to me and answered any/all questions I have had in a quick and polite manner. They awarded me their 60% low-income discount very painlessly. I only had to show them official proof of receiving SNAP benefits …
It sure would be nice if the southern half of the county had places to make payments instead of going all the way up to the downtown Everett office! Thanks for closing the Linwood store and not saying a word about it! You are the worst utility company I’ve ever had to deal with!
Office says open but they aren’t, however I called and the customer service rep was extremely nice and had a security officer come and get my payment from me. That is awesome I didn’t expect that at all. Thank you for going above and beyond.
I started new service today. After reading the reviews I was prepared for the worst. Quite to the contrary I was first in line on a Monday to speak with a friendly efficient person behind the counter. In ten minutes I was done and it was completely painless.
okay
Every
Please update phone numbers.
Great place to work.
Best deli in town
Horrible customer service and corrupt practices
Just wish they were open on Saturday
The guy in customer service was very nice and helpful
Both persons I spoke to today were very rude……PUD needs serious help in this dept.!!
Good very cool very nice yes very cool yes yes so cool yes pud
Very nice place with hard workers and VERY nice people. 🙂
Since zero starts is not an option it is one. They are rude and can’t answer simple questions.
The rates are a little steep but the employees make up for it.
Of course there are going to be bad reviews, and bad customer service.
It’s Washington state. What do you expect.
Phone Customer Service is Top Notch!
had to go twice today because 2 different tellers kept insisting that my bill was 20$ higher than it was, even when I shoved the bill in thier faces.
Why is your phone payment system such a pos? It took me 12 minutes to make the payment over the phone that is absurd I’m not get that time back
Don’t answer the phone during business hours; complicated system to pay bills
Great customer service. Thank you.
I will be very disappointed in Snohomish County PUD if they move forward with plans to dam the Skykomish River at Sunset Falls near Index. Given the complexities related to the geology of the proposed dam site, the likely potential for cost …
I’m moving into a house that the previous tenant didn’t pay the power bill. The lady is accusing me of being one of the “old roommates” and refuses to open a PUD account under my name. I have a copy of the new lease and my ID has a …
Will be filing a police report for the lock that was cut on my fence, because when I asked them to replace it or pay for it, shockingly they refused. Damage to property is still damage to property and is punishable by law. Along the same …
There was power cut arund 5:30 pm pst. I was told power will back to normal at 10 pm pst. But, still there is no power. It is really a great challange if you are with ill kid without electricity. Still, not sure when we get the electricity.
How can a wrong electronic payment to PUD processed on the 15th take till the 28th yo be refunded? This is not customer service. The bank says they have my money. I should be able to get it back today!!!!!!
The automated payment system barely works at all. First off the system does not let me use my house # and phone # as verification as it should so I use my pud account # and then every time I try to input something the system doubles up on …
I just received a disconnect notice for $519.19. This was the only notice I received from Snohomish PUD since 09/13/12. I went into your Everett office on 02/13/13 to explain not having received prior billings and to try to negotiate a …
Never use their over the phone bill pay. If you enter in the wrong zip and it takes it. Your payment will be rejected and sit there for a couple of days. Then you’ll have to call your bank after to get your money back, just to shove it …
I have had several issues with Snohomish County PUD, for many years. And today finally is my breaking point, where I need to say something. There is a long list here and I wont go into a long discussion, but basically if I had any other …
I’ve been a customer for 10+ years. They always have great customer service whether I call or go in in-person. I receive bills via email and snail mail which is great for me because I am very good at forgetting important bills. Also, every …
Cannot believe the interaction I had on the phone yesterday. Received a call from Tina or Trina 11/13 at 9:56 AM. Note I am a business customer not an individual customer. Her attitude was completely uncalled for when I was nothing but professional and I hope someone goes back and listens to the call. Truly in utter disbelief.
PUD has always been very helpful to me and answered any/all questions I have had in a quick and polite manner. They awarded me their 60% low-income discount very painlessly. I only had to show them official proof of receiving SNAP benefits …
It sure would be nice if the southern half of the county had places to make payments instead of going all the way up to the downtown Everett office! Thanks for closing the Linwood store and not saying a word about it! You are the worst utility company I’ve ever had to deal with!
Office says open but they aren’t, however I called and the customer service rep was extremely nice and had a security officer come and get my payment from me. That is awesome I didn’t expect that at all. Thank you for going above and beyond.
2 days since a major wind event and there are multiple roads in downtown Everett that it looks like PUD has abandoned. …
I started new service today. After reading the reviews I was prepared for the worst. Quite to the contrary I was first in line on a Monday to speak with a friendly efficient person behind the counter. In ten minutes I was done and it was completely painless.