Asked Chris to come by my house in St. Charles for an estimate on some work that may have been installed incorrectly by another well-known company. As it turned out the filter was an unnecessary add-on and I had fallen for a sales pitch …
New to the area & they took care of all of our water needs. Very helpful, pleasant & glad to do business with them. Rob the installer was super nice, explained everything in detail & answered all my questions.
I just had Chris come out for an estimate and information on my water softener. He was incredibly knowledgeable and friendly and made sure to explain things in ways that I understood. I would highly recommend SWC to anyone seeking similar services. Thank you Chris and Soft Water City!
When I bought my house it came with a softener installed by soft water city. I didn’t know the first thing about water softeners as this was my first. Called soft water city and Chris came out the next day explained everything and had me up and running in about 15 min. I would highly recommend this company
Im soo disappointed with soft Water City I call several times to let them know about mi water smelling and come out soo yellow !!! and they never replied back soo I call another company and when this company check my water they said the …
Recently moved into a house that had one of their rental systems in it. Chris (the owner) came out to educate me on the system so I could decide if I wanted to remove it, rent it, or buy it outright. …
Many thanks to Chris Puentes for reviving my old water softener at no charge.
The best professional, knowledgeable, and affordable service in the area.
The company will not try to sell you new equipment, if the old one can be repaired.
I really appreciate the kind and professional interactions I have had with Soft Water City everyone from the staff that answers the phones to the installer that completed the job have been very helpful and knowledgeable! Chris came out to …
Just moved to Sycamore, IL & ran out of bottled water. I can’t carry the 5 gal jugs up the steps so I called Soft water city and spoke with LISA on Saturday & she had JOHN bring 3- 5 gal jugs of great tasting water out within 2 hour of …
Fantastic service! The entire team was very responsive, did a very through virtual appointment when we had an emergency. Solved the problem over the phone and sent a tech as a follow up to ensure it was resolved fully at no extra cost to …
Great welcoming service. It was a pleasure to become a new customer. Thank you.
ADDITION: it is a great pleasure to remain your customer. Thanks for an awesome customer service! (I have two dogs who are always barking being happy to meet the water delivery guys)
BEST place for water stuff & salt
Great product and good people
Great locally owned company
Great small business within the community that has even better customer service.
Best in customer service, they really care about their customers during the Pandemic and bent over backwards to help!
Friendly, excellent service. Been using them for 3 years.
Great products. Fantastic service. Very friendly staff. I love the quality of my new water!
Super friendly! I called that day and they came right out. I would highly suggest using their services.
Asked Chris to come by my house in St. Charles for an estimate on some work that may have been installed incorrectly by another well-known company. As it turned out the filter was an unnecessary add-on and I had fallen for a sales pitch …
New to the area & they took care of all of our water needs. Very helpful, pleasant & glad to do business with them. Rob the installer was super nice, explained everything in detail & answered all my questions.
Everyone thats work there is very friendly and does whatever to make you like at home. They all know the water softner business very well.
Our family has been using the Soft Water City team for years. They have the needed experience to work with our “Midwestern” well water issues. …
I just had Chris come out for an estimate and information on my water softener. He was incredibly knowledgeable and friendly and made sure to explain things in ways that I understood. I would highly recommend SWC to anyone seeking similar services. Thank you Chris and Soft Water City!
When I bought my house it came with a softener installed by soft water city. I didn’t know the first thing about water softeners as this was my first. Called soft water city and Chris came out the next day explained everything and had me up and running in about 15 min. I would highly recommend this company
Im soo disappointed with soft Water City I call several times to let them know about mi water smelling and come out soo yellow !!! and they never replied back soo I call another company and when this company check my water they said the …
Recently moved into a house that had one of their rental systems in it. Chris (the owner) came out to educate me on the system so I could decide if I wanted to remove it, rent it, or buy it outright. …
Many thanks to Chris Puentes for reviving my old water softener at no charge.
The best professional, knowledgeable, and affordable service in the area.
The company will not try to sell you new equipment, if the old one can be repaired.
I really appreciate the kind and professional interactions I have had with Soft Water City everyone from the staff that answers the phones to the installer that completed the job have been very helpful and knowledgeable! Chris came out to …
Just moved to Sycamore, IL & ran out of bottled water. I can’t carry the 5 gal jugs up the steps so I called Soft water city and spoke with LISA on Saturday & she had JOHN bring 3- 5 gal jugs of great tasting water out within 2 hour of …
Fantastic service! The entire team was very responsive, did a very through virtual appointment when we had an emergency. Solved the problem over the phone and sent a tech as a follow up to ensure it was resolved fully at no extra cost to …
Great welcoming service. It was a pleasure to become a new customer. Thank you.
ADDITION: it is a great pleasure to remain your customer. Thanks for an awesome customer service! (I have two dogs who are always barking being happy to meet the water delivery guys)