If there was a way to do a negative stars rating it would be better. Never received a bill from these folks, now I have RSI which is one of the nastiest collection agencies ever to deal with they have placed a permanent marker on my credit …
Sent to collections over a $30 copay bill that was never actually sent to me. Sonora never contacted me at any point to tell me the bill could not be received but took the effort to report the incident to collections. The $30 bill was from …
The Prescott Valley Sonora quest labs closed and locked their doors at 3:37pm and the staff is nasty as they exit when you inquire about the “Open until 4PM,” sign posted on their front door. …
They don’t even deserve a one star, received a bill over a year later from a collection agency $5 dollars and 68 cents,never once did I get a call or bill till I received one from collections,
I came to your corporate site to bring your attention to the site in Casa Grande failing to meet community needs.. but I see the corporate site reviews are suffering more so than my local site. …
This was by far the worst experience I have had at a Sonora Quest, no one wants to go and get their blood drawn anyway. However, the lady there argued with me about fasting (even though I have OK’d it with my doctor it is not necessary) and …
Billing department needs more and better staff, waited more than 30min and system hang up on me, called again & another 25min wait, all to talk to an annoyed teenager who said that mailing my pending bills via USPS was faster than Emailing …
This company is the biggest joke on the planet. I would get in depth about my experience with this place, but it’s not even worth my time and energy. Thanks for nothing Sonora Quest!
Best Sonora Quest service center! They vary, but this one has a great staff, they’re always on time, and it’s clean, even the bathroom. I’ve been here several times and the phlebotomists have all been great.
You need to change the hours on the website. Online it says it closes at 5pm. I came to drop off a specimen around 4:00 and the door was locked. Sign on the door says 4:00 closing time. Now I have to redo my sample and come back tomorrow. Not very happy.
At this very moment I’m on hold for a customer service representative for a hour. Before this I was on hold for a supervisor for 45 minutes, as soon as it became 12 noon, I was dumped into Josh’s voice mail. Guess he needed to go to lunch. …
Reading through these reviews tell a person all they need to know about Sonoran Quest. You would think they would get tired of having to apologize to almost every single patient and improve but no. I spoke at length to one of their …
I have been using Sonora Quest labs for many years. My original office closed and I started using this lab. i have had the best experience with the staff and location. Having team members that are as efficient and accomplished makes the …
Worst service ever!!! Supervisor was very disrespectful and not helpful. She declined to provide service and/or fax a paper to my doc even though my doc was on the line waiting for it to change a lab code.
This place is a joke. I had lab work done in January 2018 and they sent me a bill the end of December. Tried to blame it on my Dr’s office, why not just be honest. you guys screwed up the billing and I get to pay for your mistake.
First off, its a laboratory, not some place where you should expect stellar customer service where they wow you with attention. The customer service was fine as far as i was concerned. The facility was clean, tidy, and organized. However …
Great service, super clean office. I was 8 minutes late for my appointment and they were still about to assist me.
The patient service office it’s a bit hard to find.
Absolutely a disgrace of a company. THEY CHARGE A $3.99 FEE TO PAY BY DEBIT CARD ONLINE. Let your doctors office know you DO NOT want to use this company for your blood work. Several other options out there!
Decent place to work, clean. Form relationships because there are so many people who work here, you may not get noticed or personally appreciated. I was sick and a couple people asked what happened, while others showed no reaction …
You’re call back feature needs to actually call back and not hang up before the first ring finishes. Now I have to wait for over an hour to ask why you don’t send the bill to my insurance company for payment like I’ve asked before on a …
My feedback is on the poor service of the billing dept. I was on the phone on hold for an hour and hung up. I tried again next day on hold for half hour and hung up. God forbid u have a question or concern about your bill!
Just finding the right place to be is extremely difficult. They manage to put a large sign on the building but there is no clear way to find which building or how to get there to drop off a lab stat. After going around in circles and not …
My wife went there for blood tests. She needed the results for another appointment somewhere else in 30 days. So this is time sensitive and very important. Test results should only take a few days. They call 2 weeks later to let us know …
You labs are the worst in town wait time way too long. I have to do radiation then blood work and the last two weeks I have to wait one and a half hours to get in. That’s insane when you are sick.every one is just walking are trying to look busy please help
I was diagnosed with invasive metastatic melanoma 6/9/22 and sought treatment and resolution at the Melanoma Clinic @ Banner MD Anderson in Gilbert.
Surgery was 7/21/22, initial diagnosis of Sentinel lymph node resulted 7/26/22 …
I just had to turn in some samples that needed to get sent out to get tested. There was no signage or information stating that I had to drive around the block to get to the sample turn in department. I had to park far and then walk inside …
not organized in checkin patients. I had an appointment at 12nn and was cheked in around 12:05. my name is on ready at the monitor after 15mins. But then I realized my name stucked on number 1 for a while I was passed by other patients. …
They incorrectly filed my claim and billed me for the whole service. They’ve been giving me inconvinience. I’ve been going over this claim since July and they can’t correct it and I feel like they wanted me to pay for the whole thing when I …
This location has one of the greatest microbiology instructor name Rebecca. She makes sure the clinical rotations are all hands on training, very knowledgeable, answers ALL questions and concerns. On top of that she makes the learning …
The Best Lab in AZ
The best!
Clean facility. Very efficient.
Was what I expected. If it was a restaurant it would be different, but I wasn’t expecting the winning power ball numbers.
If there was a way to do a negative stars rating it would be better. Never received a bill from these folks, now I have RSI which is one of the nastiest collection agencies ever to deal with they have placed a permanent marker on my credit …
Sent to collections over a $30 copay bill that was never actually sent to me. Sonora never contacted me at any point to tell me the bill could not be received but took the effort to report the incident to collections. The $30 bill was from …
The Prescott Valley Sonora quest labs closed and locked their doors at 3:37pm and the staff is nasty as they exit when you inquire about the “Open until 4PM,” sign posted on their front door. …
Awesome experience..will definitely go out of my way to frequent this location.
I love the new building; the decor is modern, and the building has been made to fit all departments in it.
Always have to wait at least 20 minutes even when you have an appointment. It’s very frustrating!!
Horrible. Simply the worst lab. If zero stars we’re an option…Go ANYWHERE ELSE.
They don’t even deserve a one star, received a bill over a year later from a collection agency $5 dollars and 68 cents,never once did I get a call or bill till I received one from collections,
I came to your corporate site to bring your attention to the site in Casa Grande failing to meet community needs.. but I see the corporate site reviews are suffering more so than my local site. …
This was by far the worst experience I have had at a Sonora Quest, no one wants to go and get their blood drawn anyway. However, the lady there argued with me about fasting (even though I have OK’d it with my doctor it is not necessary) and …
Billing department needs more and better staff, waited more than 30min and system hang up on me, called again & another 25min wait, all to talk to an annoyed teenager who said that mailing my pending bills via USPS was faster than Emailing …
This company is the biggest joke on the planet. I would get in depth about my experience with this place, but it’s not even worth my time and energy. Thanks for nothing Sonora Quest!
No wait at all. Taken back prior to my appt. Out within 10 mins. Clean facility and cordial staff.
Best Sonora Quest service center! They vary, but this one has a great staff, they’re always on time, and it’s clean, even the bathroom. I’ve been here several times and the phlebotomists have all been great.
You need to change the hours on the website. Online it says it closes at 5pm. I came to drop off a specimen around 4:00 and the door was locked. Sign on the door says 4:00 closing time. Now I have to redo my sample and come back tomorrow. Not very happy.
At this very moment I’m on hold for a customer service representative for a hour. Before this I was on hold for a supervisor for 45 minutes, as soon as it became 12 noon, I was dumped into Josh’s voice mail. Guess he needed to go to lunch. …
Reading through these reviews tell a person all they need to know about Sonoran Quest. You would think they would get tired of having to apologize to almost every single patient and improve but no. I spoke at length to one of their …
I have been using Sonora Quest labs for many years. My original office closed and I started using this lab. i have had the best experience with the staff and location. Having team members that are as efficient and accomplished makes the …
Worst service ever!!! Supervisor was very disrespectful and not helpful. She declined to provide service and/or fax a paper to my doc even though my doc was on the line waiting for it to change a lab code.
This place is a joke. I had lab work done in January 2018 and they sent me a bill the end of December. Tried to blame it on my Dr’s office, why not just be honest. you guys screwed up the billing and I get to pay for your mistake.
First off, its a laboratory, not some place where you should expect stellar customer service where they wow you with attention. The customer service was fine as far as i was concerned. The facility was clean, tidy, and organized. However …
Great service, super clean office. I was 8 minutes late for my appointment and they were still about to assist me.
The patient service office it’s a bit hard to find.
This place does not do blood draws/labs here, they only process specimens.
Absolutely a disgrace of a company. THEY CHARGE A $3.99 FEE TO PAY BY DEBIT CARD ONLINE. Let your doctors office know you DO NOT want to use this company for your blood work. Several other options out there!
Decent place to work, clean. Form relationships because there are so many people who work here, you may not get noticed or personally appreciated. I was sick and a couple people asked what happened, while others showed no reaction …
You’re call back feature needs to actually call back and not hang up before the first ring finishes. Now I have to wait for over an hour to ask why you don’t send the bill to my insurance company for payment like I’ve asked before on a …
My feedback is on the poor service of the billing dept. I was on the phone on hold for an hour and hung up. I tried again next day on hold for half hour and hung up. God forbid u have a question or concern about your bill!
Just finding the right place to be is extremely difficult. They manage to put a large sign on the building but there is no clear way to find which building or how to get there to drop off a lab stat. After going around in circles and not …
My wife went there for blood tests. She needed the results for another appointment somewhere else in 30 days. So this is time sensitive and very important. Test results should only take a few days. They call 2 weeks later to let us know …
You labs are the worst in town wait time way too long. I have to do radiation then blood work and the last two weeks I have to wait one and a half hours to get in. That’s insane when you are sick.every one is just walking are trying to look busy please help
I was diagnosed with invasive metastatic melanoma 6/9/22 and sought treatment and resolution at the Melanoma Clinic @ Banner MD Anderson in Gilbert.
Surgery was 7/21/22, initial diagnosis of Sentinel lymph node resulted 7/26/22 …
I just had to turn in some samples that needed to get sent out to get tested. There was no signage or information stating that I had to drive around the block to get to the sample turn in department. I had to park far and then walk inside …
not organized in checkin patients. I had an appointment at 12nn and was cheked in around 12:05. my name is on ready at the monitor after 15mins. But then I realized my name stucked on number 1 for a while I was passed by other patients. …
They incorrectly filed my claim and billed me for the whole service. They’ve been giving me inconvinience. I’ve been going over this claim since July and they can’t correct it and I feel like they wanted me to pay for the whole thing when I …
This location has one of the greatest microbiology instructor name Rebecca. She makes sure the clinical rotations are all hands on training, very knowledgeable, answers ALL questions and concerns. On top of that she makes the learning …