Soos Creek Water & Sewer District – Official Site The mission of Soos Creek Water & Sewer District, a public agency, is to provide reliable, high quality … See more
Today I watched a Soos Creek Ford 4×4 pickup with 2 employees driving around to read meters. I was surprised that it took 2 people to read meters. Only one person actually read meters while the other drove and waited in the vehicle. …
I am genuinely impressed with this office. Well particularly Beatric who was at the payment desk. But more than that, overall it was just a good place and good experience. I’m also truly grateful for clean water and sewer management (which sounds funny to say).
Customer for 9 yrs now, zero billing issues. I am on septic but have had friendly experiences with the staff when calling about questions and project sin the area.
Piece of shitt company. Online account did not working and fone service not available, they cut off my water supply without notice. Need government agency replace this company with someone else
They change their billing system and require us to seek out account information to re-register. Poor customer service. You want my money but make me jump hoops just to pay. Crazy. You can leave voice mails and emails….no one responds.
The previous owner terminated services with Soos Creek almost 2 weeks before I received ownership of the house. Guess what? They tried to stick me with the bill for that gap period even though the title company showed them proof of when I …
I was not aware the previous owner hadn’t paid their water bill, and the water was shut off. They stuck me with a $550 water bill, which Soos Creek made me pay. Then I had to beg them to send someone over to turn on the water, as I had just …
Horrible service and WAY too expensive. They seem to be scrambling with their billing systems and then try to push it off to the customer and charge late fees. Their website is pathetic, a highschool student could do better. Try to find …
I had covered my outside faucets with insulated coverings but still one faucet cracked and started leaking badly when the ice and snow started to melt(Dec 2021).My daughter and I were unable to turn the water off and we called soos creek …
1 star for sending me a letter that I haven’t paid my bills that has been set up to auto-pay for the last 2 years, because they changed their online billing system. That was very nice of them, there is a reason I set things to Auto-Pay and paperless billing. if they didn’t send the letter i would happily give them 0 stars.
It’s a shame that if you are reading this you probably don’t have a choice but to deal with this company. Their customer service can hardly be considered service, their website is no better, and if you attempt to pay online, auto pay doesn’t auto pay, so get used to late fees which you won’t be notified about.
On our first bill from them we were charged double for everything. When we called to get it fixed, we were told that was a mistake and we would get sent a correct bill in the mail. When we didn’t receive a new bill after a couple weeks we …
Wish the pay by phone/online didn’t require the account #. Who memorizes account #’s now a days? Prompts to reach a live person are a joke. Left a message. Just want to know my Balance and clear up why I recrive past due notifications but never an actual bill?
Stole my money but refuse to give it back. I input my payment EXACTLY and they took $60 more to cover the balance on the account for the house being sold. I AM THE PREVIOUS RENTER!! why do I have to pay my landlord to sell the house I used …
Absolute garbage customer service, they don’t allow other people living at the residence to pay the bill while I’m at work, I have to deal with that myself, and when I informed them that they need to stop stonewalling my roommates and let …
They shut off a single mothers water just a few days before Christmas because a large underground leak caused a huge water bill she couldn’t afford to pay. You guys should be ashamed of yourselves. When it comes time for re-election of your …
I work at a local church and was made aware of the situation involving one of your customers today. I’m appalled and disgusted. Her water was shut off right before Christmas because of a leak in an underground pipe that caused a massive …
Result of monopoly business. If we need water and sewer service we have to get it from Soos Creek. In 15 years of paying bills on time, even during the hardships of COVID 19, only once we forgot to pay and they added almost $35 in added …
(Translated by Google) The people who served me were very kind.
(Original) …
Way to expensive 30% higher than the state average.
Great water and the lowest rates around!!!
Charge hefty fees and quick to shut water off.
Horrible company to have to deal with, if you have a choice avoid them at all costs, you will regret getting involved with this business.
I’d love to leave 0 stars but I cant
Customer service is pretty bad at times, completely overshadows the good times.
I’ve been with this company 35 years and never had any problems.
Do not go paperless, this company is the worse. They will charge you a late fee for a bill you never received and then some.
I’d rather have Flint, MI water, bonus it’d probably taste better too
Today I watched a Soos Creek Ford 4×4 pickup with 2 employees driving around to read meters. I was surprised that it took 2 people to read meters. Only one person actually read meters while the other drove and waited in the vehicle. …
I am genuinely impressed with this office. Well particularly Beatric who was at the payment desk. But more than that, overall it was just a good place and good experience. I’m also truly grateful for clean water and sewer management (which sounds funny to say).
Customer for 9 yrs now, zero billing issues. I am on septic but have had friendly experiences with the staff when calling about questions and project sin the area.
Piece of shitt company. Online account did not working and fone service not available, they cut off my water supply without notice. Need government agency replace this company with someone else
They change their billing system and require us to seek out account information to re-register. Poor customer service. You want my money but make me jump hoops just to pay. Crazy. You can leave voice mails and emails….no one responds.
The previous owner terminated services with Soos Creek almost 2 weeks before I received ownership of the house. Guess what? They tried to stick me with the bill for that gap period even though the title company showed them proof of when I …
I was not aware the previous owner hadn’t paid their water bill, and the water was shut off. They stuck me with a $550 water bill, which Soos Creek made me pay. Then I had to beg them to send someone over to turn on the water, as I had just …
Horrible service and WAY too expensive. They seem to be scrambling with their billing systems and then try to push it off to the customer and charge late fees. Their website is pathetic, a highschool student could do better. Try to find …
Their customer service is AWFUL!!! Makes me want to start storing rain water so I don’t need their “service” any longer
I had covered my outside faucets with insulated coverings but still one faucet cracked and started leaking badly when the ice and snow started to melt(Dec 2021).My daughter and I were unable to turn the water off and we called soos creek …
I really wish I can change that different water company but lucky me I’m stuck with them
1 star for sending me a letter that I haven’t paid my bills that has been set up to auto-pay for the last 2 years, because they changed their online billing system. That was very nice of them, there is a reason I set things to Auto-Pay and paperless billing. if they didn’t send the letter i would happily give them 0 stars.
It’s a shame that if you are reading this you probably don’t have a choice but to deal with this company. Their customer service can hardly be considered service, their website is no better, and if you attempt to pay online, auto pay doesn’t auto pay, so get used to late fees which you won’t be notified about.
On our first bill from them we were charged double for everything. When we called to get it fixed, we were told that was a mistake and we would get sent a correct bill in the mail. When we didn’t receive a new bill after a couple weeks we …
Wish the pay by phone/online didn’t require the account #. Who memorizes account #’s now a days? Prompts to reach a live person are a joke. Left a message. Just want to know my Balance and clear up why I recrive past due notifications but never an actual bill?
Stole my money but refuse to give it back. I input my payment EXACTLY and they took $60 more to cover the balance on the account for the house being sold. I AM THE PREVIOUS RENTER!! why do I have to pay my landlord to sell the house I used …
Absolute garbage customer service, they don’t allow other people living at the residence to pay the bill while I’m at work, I have to deal with that myself, and when I informed them that they need to stop stonewalling my roommates and let …
The worst company ever. I would not recommend at all. They don’t treat people like humans at all.
They shut off a single mothers water just a few days before Christmas because a large underground leak caused a huge water bill she couldn’t afford to pay. You guys should be ashamed of yourselves. When it comes time for re-election of your …
I work at a local church and was made aware of the situation involving one of your customers today. I’m appalled and disgusted. Her water was shut off right before Christmas because of a leak in an underground pipe that caused a massive …
Result of monopoly business. If we need water and sewer service we have to get it from Soos Creek. In 15 years of paying bills on time, even during the hardships of COVID 19, only once we forgot to pay and they added almost $35 in added …