I have been going to sound family medicine since my first pregnancy in 2003 and for all of my five children and I don’t want to go anyplace else I love this place!!!
I can’t even call my doctor. I’m on hold over 15 minutes! Finally I hang up. If I did that to my clients I wouldn’t have any! I’m searching elsewhere now.
Very rude receptionist whom I called for information on the phone about their accepted insurance plans and was rudely hung-up on before I could ask anymore questions. I will be taking my business elsewhere.
I have been with sound family medicine for over 10 years and they have always been great to me and my family. Thank you guys for all the help and care you have provided and continue to do.
I’ve been seeing Ericka for several years and after moving to Olympia area I still drive the hour as it’s well worth it.. at 52 and a few ailments she’s” listened without judgement from day one!
Very organized and friendly office staff.
Physicians and their team members do their homework. The result is an open and honest client to physician exams.
Heather Hokanson is amazing! I love that she spends the time to listen to my concerns. Even if I have to wait a little longer to see her, it’s well worth the time!
Every time I come to the walk in clinic it is always smooth sailing. I get seen fairly quickly, and the nurses and doctor on staff are always pleasant.
I am so glad I found Ericka Gilson ARNP. She takes time to listen and treat the individual patient on a professional and personal level. She really does care about her patients.
I’ve always had excellent service and care at the Hartland clinic. There is a wait at times, but what facility doesn’t when there are tons of sick people needing care?
Always take care of patients in a timely matter and offer high quality patient service and attention to detail. Caring doctors and nurses with helpful and nice receptionists.
Sat in the waiting room for 3 hours just to sit in the patient room for another hour with no service.
Doctors were on there phone outside the room playing on there phone when I had enough and walk out the door, they laughed as I left as for they didnt care.
I am sorry to report Sound Family Medicine does not support LGTBQ coummunity. I believe in equal treatment no matter the persons gender identy. It is awful that this local operation is bias. I want to warn others. It is your choice to go or not but wanted to state my opinion. Thank you.
I have been with Sound Family Medicine for 13 Years and 3 Doctor’s everyone has been very helpful and listened to my concerns and followed up with great care.
Always have a great experience with the fine staff at Sound Family Medicine. I really don’t like having to go, but when you do, they are there for you and take care of you ASAP
Dr. Stout and staff is incredibly compassionate and kind. They often have appointments available of varying kinds, which is really helpful for me. Thank you!!
Congratulations !!!!to have Kristina Hansen(ARNP) in your organization She always has a smile when a see her, very professional ,good listener . I am very pleased she always take a good care of me
52 people in queue to schedule an appointment and no ability for a call back, what a joke. It’s 2021. You’ve changed your medical record system once every year, but still running a telephone system from 1996. Come on…
As a new patient, didn’t bother the look or want to review previous records from past medical history. Had to retake tests already taken. Feel like I’m starting all over again.
Don’t ever go here to use them as a primary care office especially Dr. Vladimir. She is very rude towards patients and the 2 times I had seen her she was very disrespectful towards me to where I wanted to walk out of that office in the middle of my visit with her.
I called to schedule an appointment for some stomach issues I’ve been having and they were able to get me in the same day! Check-in went very smoothly and the doctor did a great job!
I was unable to come into the clinic to get my blood work done because I was out of town for work, They refused to give me a refill and told me to see a doctor where I was at. They had no compassion for the fact that getting into see a …
I am so thankful for the staff. Dr. Averse is so considerate and he takes the time to really listen to his patients. He is attentive and takes into account the entire life of the patient.
I had a great visit at the doctor. It was easy and on time all of my questions were answered and the appropriate followups were made. The new procedures put in place actually made it easier overall
I have been with Sound Family Medicine for over 10 yrs. They have impressed me over the yrs. Everyone there seems committed to give the best service available. I am more then well
pleased!
I went to the same day clinic. It was very expensive, but pointless. If you are looking for a same day clinic just go to an urgent care. The Doctor didn’t really listen to me and just walked out with out saying anything. It was weird and not helpful.
worst service i’ve ever gotten anywhere, emergency room like wait times and absolutely useless when it comes to helping you. would not recommend to ANYONE
I am writing this review on behalf of my poor little sister who is 21. She has had such bad anxiety she cannot stop crying and cannot keep up with her college schoolwork. It is interfering with her whole life. She came into Sound Family …
This has been my clinic for years. Never had any issues before with visits for the normal bumps and bruises people get. Had an L&I claim some months ago and was seen by Dr. Gibson. Not sure where he comes off telling me how I was wrong …
I have been a long time patient and love the staff at Sound Family Medicine. Dr. Pense and nurse Lisa are the best. I wouldn’t trust my health care to anyone else!
I went to the walk-in clinic complaining of dizziness, chest pain and shortness of breath. But was turned away because I forgot my purse for copay. I even offered to call and do the copay when I got back to my purse. …
After being a patient for 20 years, I was discriminated against by a receptionist and Dr. Gee. Following lies they both told I lost my ability to see the doctor I had been seeing for 20 years. Sound Family Medicine violates the ADA and HIPPA and they do not care about their patients.
Do NOT go here. They refused to see me when I had a fever of 102 because according to thrn I had an outstanding bill. Their billing department was closed so I wasnt even able to pay it They turned me away in pain and very ill. It’s less about patient care and more about money with this practice.
All the staff is very friendly and sweet. Dr. Wells is amazing. I am so happy I changed my primary care to him. Thank you Dr. Wells and all the staff there for being so amazing.
Long wait times, poor service, forgot to call in prescriptions for my sick son, just overall disappointed we have changed providers now recommend you go elsewhere
Been a patient with them for 10 years. Watched their service get steadily worse and worse. Called today to be seen for Sinusitus, and was told that I could wait a couple of days, or go to the walk in clinic, but I don’t have the hours to waste sitting in the walk in clinic. Time to find a new practice.
Everything about this office I love. Friendly staff to check me in, and Dr Wells is phenomenal. Great listener and does everything he can to find a solution for me. …
I went in for a procedure from the beginning things went down hill. I first went in for a consultation for my procedure and found out when I got there that they had rescheduled my appointment. I rescheduled the appointment had my …
Sound family medicine is now treating 3 generations of our family. I can honestly say I trust them with my whole family. Dr Pense and nurse Lisa are the best.
The service here is horrible. The first time I was at the walk in clinic I waited two hours in the waiting room before I was called back. Then another 20 in the room before the doctor came in. …
I really have liked the doctors i have seen. All very friendly. However i was told my test results would take only 2 days and i would be notified of the results. I tried setting up an account online, and emailed them for help doing so, …
We have patients of Dr. Aversa’s for nearly 20 years. Under his care, we have had the fortune of his guidance throughout life-changing diagnoses as well as routine illnesses. Regardless of the purpose of the visit, I know we will be well …
I see Dr Sean Stout. He is an excellent doctor. He really listens to your concerns. The staff are all very nice. Cheryl in the front office is great. She goes above and beyond to help you.
I have been going to Sound Family medicine for years and I would recommend these providers to anyone who is looking for providers who spend quality time with their patients. I have never felt rushed but always treated with respect and concern.
When my son had to come into the lab for required school immunizations and was terrified of needles, the amazing lab staff and nurses knew how to deal with his anxiety and made the process quick and explained as they went to ease the fear factor! Thank you for your support and care! Means so much! ❤️
During my annual physical I required a blood draw. The medical assistant (I believe her name is Destiny) preformed the procedure on me and in my past experiences—different offices not SFM—I’ve had been told I have hard to find veins, my …
Receptionists are rude. Especially the one with fake orange hair. They make fun of the patients while they sit in the waiting room. The doctors and the lab techs don’t communicate so the lab will throw away samples before all the tests are …
After changing to Sound Family Medicine I have had very excellent service,
I had had the previous Doctor for more than thirty years where he retired.
Sound Family has become my new provider and had a goo experience with them.
Excellent experience. In and out very quickly. I would not hesitate to use these services. I have been a patient here for over 25 years. I am sure they will be around for another 25 years. They have good covid protocol.
Dr. Marie Cadwell Meyer arranged for me to have an unscheduled procedure done while at the office allowing me to avoid another visit. Dr. Aversa conducted the procedure after asking questions to be sure I understood what he was doing. Each …
Only ever met one extraordinary doctor here but she left. Went here for nausea and upset stomach and the doctor prescribed me depression medication. Thanks. The receptionist is really nice, and they just started a patient portal system like Kaiser’s.
Extremely disappointed in the service of the walk-in clinic. I had been off of work that week due to being extremely sick and the last time I felt the way I did, I ended up having acute bronchitis. The walk-in clinic felt like the best …
Very efficient. Clean offices. Very friendly staff. Started with Sound Family in January at Sunrise, which btw, they have an excellent eye Dr. and Dr. Walker, whom my insurance won’t cover. …
From the first person to the last I’m always treated with kindness and feel like they care about my well being. I felt safe because of the great steps that they took to keep me safe and themselves during these difficult times.I would …
Went in for a sinus throat issue that they saw me quick for. Gave me antibiotics and sent me on my way. After my course of antibiotics, had issues come up again. Instead of going back in, I called to see if they needed to see me again or …
Dr Sandra Loyer is the most rude, inconsiderate, and cold hearted doctor I have ever met. She had the audacity to wait to prescribe medication to a very unstable and suicidal individual without regards to their well being. I would at least …
TERRIBLE EXPERIENCE! DR. Gee questioned my pregnancy or if my severe nausea was just the flu. It was a fertility pregnancy so I have spent months and thousands of dollars on and was confirmed with urine, blood, and ultrasound to which he …
My wife was seen by Alexandra Vladimir. Who isn’t her normal Dr, but she scheduled her appointment for blood work and to test her B12. The Dr said she couldn’t do any of these tests because she’s not her normal physician. The Dr seemed …
I don’t know what all the other reviews are about but this place is the bomb! I walked in and was promptly greeted and checked in. I only had to wait 10 minutes before I was called and met with a medical assistant to gather some data for …
Dr. Wells provides absolutely excellent care. His patient care skills top anyone else’s I’ve ever experienced. Though I have had some great and some not so great experiences at SFM with various providers over the years, Dr. Wells provides the care I am looking for and is the primary reason I use SFM.
Love this place. Friendly and warming front office team. Awesome nurse. Especially the newer one. Not sure her name. But she is sweet and actually remembers who I am when I come in. And Dr. Stout is an amazing kind hearted Dr.
The providers and staff really do go above and beyond to create a great experience for their patients. Not only have I been a patient at SFM, but now I have the pleasure of working here! I have to say it has been one of the most rewarding …
Beyond horrible experience. They don’t uphold there appointment times and I had to wait nearly two hours. In addition to that, the doctor I had was rude and short. I would recommend someone go to a different medical practice if they want to be treated with respect.
I will actually begin research monday regarding taking legal action against this clinic. Not once has this clinic EVER communicated clear billing processes with me and when I chose to change OBGYNs (because of the lack of communication) at …
I had ALWAYS gone to small private practice clinics. Well they have since closed. I came here, saw Jason Harris PA, most thorough and genuine provider I have ever encountered. I can’t rave about him enough. My family and I have found our new provider. 🙂
Horrible! Took over a week to do a prior authorization leaving me withdrawing from my meds but they don’t care at all, not even a I’m sorry nothing! I’m still waiting for the prior authorization. Plus my doctor told me to go somewhere else …
Great people to deal with. Dr. Pense and Lisa are wonderful. They listen! My meds are always ordered ASAP. I love Family Medicine. They can handle just about everything.
We’ve always had a great experience with Sound Family Medicine from front end staff to nurses and doctors. If it’s the regular clinic or the walk in clinic. We give them two thumbs up.
This place has terrible service, i was trying to get a life saving medicine as a type one diabetic and they had no problem with making me wait for almost a month to get any insulin. After calling to complain all i got was an “okay” then the …
I had the worst experience at my most recent visit. Dr Vladimir couldn’t find my most recent labs in my records. She kept insisting that I hadn’t had them done since 2016. I kept telling her I had them done more recently and it was like she …
The staff are amazing and are always so friendly. They are willing to go the extra mile to help when you need it! The nurses and doctors were great with listening and figuring out the issues! …
Everyone I met – reception staff, med tech, lab tech, and ARNP – were all very nice and friendly and professional. This was my first time at this medical group because I just moved here from out of the area and needed to find a new doctor. I am very pleased with my choice.
I adore Dr. McDonald! I feel very comfortable around her and it is clear that she cares about me and my health. I would highly recommend her as a general care physician as well as a maternity doctor (she delivered both of my children). …
I was seen by PA Adriana Zamora and she was EXTREMELY rude and dismissive. If you want to be talked down to not listens then go to this lady. She told me to put ice on my arthritis and when I told her that ice made the pain 10x worse she …
Stay away from Dr. Mary Cyr. 30 mins on hold to get a reception to make appointment. 3 1/2 weeks until appointment. Then zero compassion or listening when I had my appointment from doctor. Very disturbing…
My Doctor is in the sunrise campus but I go here for urgent things. I love that they see pregnant women makes it a lot easier than going to Labor and Delivery.
I’ve always been seen quickly & Doctors always seem to be helpful and care.
I’d recommend them to anyone along with Dr Blackburn at the sunrise office.
My experience with the front desk, assistants, and my Dr are totally and completely positive. Everyone is so friendly, so competent, and bedside manners are terrific. I love my Dr. She listens carefully, is open and honest, and remembers who i am and what my history is. I feel like a part of the family when I’m there .
My experience with the doctors and medical staff has all been wonderful. I have taken myself and my children into the walk in clinic and have been seen very quickly. The medical staff has even gone as far as to communicate with me outside …
have been a long time patient with good results in the past but that has dramatically gone down hill for me in last couple of months. When a patient is told they need an urgent surgery and get it approved thru insurance, the care team that …
I have been a patient of Sound Family Medicine for years. I have always been impressed by their professionalism and compassion. When visiting, it feels more like seeing friends than seeing a medical professional. They truly care.
My family and I have been going to Sound Family Medicine for the last three years. We have received the best care. Our doctor knows each of us and always asks how everyone is doing when one of us comes in for a visit. Dr. Pense remembers …
Sound Family Medicine is the best! Bradley Smith is my provider, he listens to what I have to say and offers options if there are any and doesn’t just try to tell me what I need, he understand and respects the fact that I know my body and …
I recently had to go to this walk in site with a serious shoulder injury. Everyone, was very kind professional and efficient. What impressed me most was the safety system they had on place to protect every one from the threat of covid. I …
I have been a Sound Family Medicine patient for about 3 years now. Each time that I’ve been, the staff has treated me with kindness, respect and almost like family. The walk-in clinic is actually the only one I will go to even though I have …
Dr. Pense is amazing! I literally wouldn’t trust my life and my health with any other provider. She always goes above and beyond to make me feel cared for. She took care of me my entire pregnancy and delivered my baby boy! I decided to keep …
My doctor Erica (don’t remember last name)
Is awesome. I feel like she really cares about me. There were options for my menopause and she explained all of them and why each one was good or bad for me. I’m very happy with the treatment I’ve received! Thank you Erica!!
I have been going here for several years now, mostly to the regular doctor (Jennifer Pence), but several times to the walk in clinic. The doctors are all super and are very attentive and helpful, even when walking in. The phone systems used …
This is the last time I will visit this clinic. I come here because it’s so difficult to get an appointment with a new PCP, but each time I come here I end up waiting 2+ hours (at least an hour in the wiring room and then usually another …
Came back from vacation sick; got up to go to the 10th street office and was seen within 10 minutes. It was a full and complete office visit. I never felt the staff was rushed; they ran a test to ensure the diagnosis and I was on my way. I …
Safety is the first thing run into when you walk into the the clinic, there is someone there to take your temperature and ask you all covid questions very pretty lady I might add and then if you get passed her,they warmly invite you to the …
For over 20 years our family has been cared for by Sound Family Medicine. We love the convenience of the walk in clinic and also the care received at regular visits. …
This is a fantastic group of medical professionals. My wife and I have trusted them with our personal care and our 18 month old sons’ care since we moved here from Texas 3 years ago. The entire medical team is knowledgeable and operate …
Staff, nurses and Doctors are quite welcoming and they try their best to stay on schedule, but hardly ever happens. Each visit I make all my questions are answered and the follow up with prescriptions and tests is very good. Their site for …
I’ve been going to Sound Family Medicine for 3 years now. I’m very confident seeing my doctor n her assistant bec they are very concern regarding my health problems. My doctor listens very well. Dr Jennifer Pense is the best primary care …
Billing did not send info to my insurance company and did not respond to multiple requests for it. This in turn made me have to pay the whole bill for a physical, office visit, and an ultrasound. Not happy. Thanks Sound Family Medicine.
I have been a patient of SFM for approximately 14 years. I have received excellent care and advice from the medical staff there. If I wasn’t able to see my doctor on a same day basis, …
My daughter and I lost our doctor of 9 years…
since that time, we have had a very hard time finding a doctor that we trust and feel comfortable with. Finally, we found Dr Sean Stout at Sound Family. He is kind, patient, and explains medical plan clearly. He leaves you feeling hopeful!
Front desk people are next very nice. They get very rude if you ask questions. I was placed on hold while I was still talking without even being told I was going to be out on hold and both the front desk ladies I spoke too (especially …
I’m a new patient of Dr. Vladimir and her medical assistant Danielle. They both made me feel so welcome. They listen to my Concerns And addressed them right away my overall visit was great Cheryl at the front desk greeted me right away great team. Overall experience was wonderful I recommend this team
I hadn’t went to a Dr in a long time and found Sound Family – met a PCP two months ago for an overall visit. It went great so I thought I’d stick with that office. I called that office with a concern of mine and they told me I should go to …
I brought my son to see Dr Smith and was very unhappy with how he handled the situation. He accused me of being hostile and I could leave… keep in mind, he looked at a computer screen from an ER visit and didn’t even touch my son or do a …
My daughter got a written prescription that was written for the wrong dose. I brought it back to the office and explained that it was the wrong dose and we needed a new one written with the correct dose. This is a medicine that my daughter …
I called to schedule an appointment due to having covid symptoms. They were booked up at all locations. The receptionist got me a same day telemedicine appointment on hold to be worked in. I was seen within 45 minutes and was scheduled …
Sound Family Medicine’s walk in clinic is fabulous. I’ve unfortunately had to use it for medical issues several times this year. They are always kind, considerate and helpful. Most importantly they are fast. I think the longest I’ve ever …
The ladies in the office are always welcoming. They really care about the patients. Always taking the time to work with you.
My doctor is Dr.Adversa. He is an awesome doctor to have. He will spend the time …
All of the Doctors at Sound Family medicine feel like family. Our physician is Dr. Marc Aversa. He is very friendly, patient and understanding. Even if you haven’t seen him in over a year he will asks for updates on how the event in your …
So Dr Wells is my primary but I can never get in to see him.
I made an appointment with another physician of theirs, Dr Vladimir, due to Dr Wells schedule. …
Sound Family Medicine has been my go-to office for at least the last 20 years, while I have had my primary care doc’s change out for various reasons, each and every one (and their support staff) has been focused on keeping me healthy! Best …
Been a patient in many locations as has my family. Always courteous and kind no matter which doctor I see. I love how I can select my provider or convenience if I need a specific time. The Walk In up in Bonney Lake has been great too for …
Showed up at the walk in clinic at 1135 am was turned away and told the doctor wouldn’t see us because they close at 12pm and they have just seen to many people, is what the receptionist said. I asked her to please ask the doctor so we …
I was one of those folks who didn’t go to the doctor. I met some staff members at a local run for breast cancer and decided to take a chance. Thanks to the gentle care of Tricia Streeter, I am now getting regular physical exams and enjoying …
I have been going to this clinic for years and don’t have one complaint. Professional, courteous staff. I usually see Dr. Pense and appreciate how friendly and comfortable she is. They got me in same-day when a had a strange debilitating virus and diagnosed/treated correctly.
SUPER happy with my care recently at the ‘walk-in’ clinic. During these COVID-19 times, they’ve got their stuff together. Wait in car, call desk for ‘appointment’, get call back only a few short minutes later. Then they help you however …
Walk in clinic is a joke. An hour and 30 minutes to them means you wait all day. The receptionist was nice, but told us she would send us a link to see where we were in line, and it never happened, even after asking about it 2 times. She …
I have had excellent care with Bradley Smith, Dr. Aversa, and Dr. Stout. They have always listened to my concerns and made time for my questions. Molly and the nurses in the blood lab are always friendly and professional. The front office has always been helpful and courteous. I fully recommend Puyallup Sound Family Medicine.
I have been out of my blood pressure medication for 4 days I have contacted the office for 3 days straight trying to get a refill. I made an appointment to see the doctor as requested in order to get my blood pressure medication.. I was …
I have been with SFM for 20 years or so and the staff has always been respectful and caring. I recently had facial surgery for cancer and it was hard to accept the physical changes as a result. I was having serious issues and had a telemed …
I really appreciate Dr. Vladimir and her staff at Sound Family Medicine in Puyallup. Dr. Vladimir never seems to be in a hurry during my visits. She is always patient and takes her time in determining what is best for me. I also appreciate …
Just don’t! Billing issues, staff that look unhappy to be there or don’t remember you even if you’re a long time patient, not to mention they will send you out after a procedure with no aftercare instructions. Extremely long wait times if …
Dr. Stout and every member of his staff, are warm, friendly, and most of all really care about their patients. I know I am in good hands at Sound Family Medicine. I’m really happy and grateful that I have Dr. Stout as my Primary Care …
I have been seeing Doctors at this clinic for six years. Some Doctors move on and new Doctors come in. I have always had excellent care from who I see. The office and waiting rooms are clean and comfortable. Staff and nurses are always …
I have used sound family medicine for years, and have never had a bad experience with them until now. I was diagnosed with a large hemorrhagic ovarian cyst in an ER and told to go to by doctor if I had any bleeding. I recently moved to a …
To say that I’m frustrated with the quality of care at Sound Family Medicine (specifically Hartland) would be an understatement. For starters, I can’t even count any more how many providers I have seen that are there for a short period of …
I needed to find a new primary doctor due to an insurance change which was not ideal timing because of covid, but sound family medicine made it a smooth transition. I had been with my previous doctor for many years so I was able to …
Called this morning concerning a new patient appointment and was scheduled out a bit due to the doctor I wanted. The receptionist I spoke with encouraged me to see the urgent clinic as the wound needed to be dealt with prior to the march …
Not impressed with service at reception desk or anything after. I was told to sit in my car since my allergy symptoms could be Covid 19. None of the signs posted showed the symptoms I had. Women at front desk seemed like I was bothering …
I have been going to SFM for many years. Other than when needing to go into the walk in clinic I have seen the same doctor Dr Daniel Wells and have always been very happy. I went in for a procedure in which several hours later rather than …
I’ve had 2 appointments here and will NOT be making another. The first was a new patient and everything felt very rushed. I was not asked if all my demographics were correct nor did anyone ask if I had any medication allergies. I needed …
I have a patient here for a few years now and have always had a good experience. Staff are friendly and appointments are easy to get. They are have an easy walk in clinic on the bottom floor. My provider listens to me – I feel like we are a team! I am totally satisfied. No complaints.
Sat in a parking lot right outside your walk-in clinic for 2 hours to have a back office call for questions and then a doctor video conference while I’m in your parking lot? My child obviously needed a strep throat swab and has a lump in …
I have been a patient at Sound Family Medicine for many years now. Dr. Wells has always taken great care of me. He is very honest and forthright with me and I appreciate that from a doctor. The clinical staff has always been accommodating …
I was instructed that I needed to select a specific healthcare plan so that my two elementary age daughters could be seen at this clinic, The United Healthcare plan, to be specific, so I did as instructed and signed them up for that …
A few months ago i had to see a Dr. for a referral to see a speech therapist. I’ve been here before and the visit went smoothly. However this time not so much. My doctor was an older white guy. He seemed sorta nice. I was explaining to him …
This was my first visit to the walk in clinic at Sound Family Medicine on 10th st in Puyallup and it was very positive. The receptionist, nurse, tech, and Dr were all very attentive to my needs. I felt that I was listened to and that they …
Made my husband wait in his truck for 3 1/2 hours after being sick for 3 weeks, with heavy symptoms and told him to come back in 5-7 days if he still feels sick. No antibiotic or any treatment, just took his temperature in the parking lot. Do not waste your time this is the worst patient care we’ve ever seen. What a joke.
Been on hold for over an hour. 2 times today. Saw dr on Monday, can’t get help since. Had chest x-rays and trying to get results. No one will answer phone
Unfortunately my wife left Sound Family and now I have too . Prior years we had a good Dr . Mr. Stout .
When he left the service went down hill .there has been a turn over with Dr.s . …
I’ve been waiting for over an hour in the exam room with a baby.
If I showed up that late I’d be fined.
No one has come to check on us or to give an update. I wouldn’t recommend this …
This is probably one of the worst walk ins I’ve ever been to. Every time I’m here. Unfortunately my children’s pediatrician is affiliated with sound family and send us here when we are unable to make appointments to be seen on shorter …
My PCP, Jennifer Hrivnak, is amazing. When I started having chronic migraines last year, I messaged her and she was able to squeeze me in for last minute video visits, last minute office visits to fill out paperwork for work, get me …
Going on two hours waiting for walk-in clinic. This place is getting worse and worse. Can’t even get an appt for a follow-up that is within 3 months. Time for a change. Would not recommend.
Honestly this place is the worst. I’ve lived in Puyallup my whole life and have never had an experience like this. I’m currently waiting in my car to be seen and I’ve been waiting for over an hour. I came to get swabbed for strep throat and …
I’ve been going to SFM for about 15 years, I’ve loved all the doctors I’ve had. (Some have moved on.)
I currently see Heather Hokanson she always takes her time to listens to what I have to say. No go in and leaving in 10 minutes.
Needed my wrist examined so I had to experience a walk-in. Only an hour wait before I was seen, which is not too bad. Took another 45 minutes once I was in the examination room. Every member of staff was friendly and knowledgeable. 👍 …
I came to see Dr. Mark Hoffman as I was in serious pain, and it was very obvious. After explaining my symptoms, his first words to me were ” we don’t do pain management here”. He treated me like I was drug seeking when all I wanted was for …
Frustrating to deal with. Too policy oriented, not enough care/patient oriented. Checkups feel very limited in scope. Other appointments, if you can get one in a reasonable amount of time, feel like a lot of note taking with little in the …
There are so many things wrong with this practice… For starters, the front desk staff ,except for like one person, is so awful. They are rude and condescending everytime I come in for an appointment and the providers are not any better. I …
I am new to Walk-in clinics. It used to be that when you needed care you went to your doctor. I “walked in ” to Sound Family Clinic in Puyallup last Saturday. So pleasantly surprised at the care and thoroughness of the staff and of the doctor. I received the care I needed. Thank you so much.
I have been very disappointed in Sound Family Medicine. We moved to the area nearly 2 years ago and decided to try Sound Family Medicine as they were in network and had a couple locations close to us. In that time I’ve had to have 2 “new …
– extremely long wait times. I have waited up to 3 hours when I had an appointment, just to have 10-15 minutes with the actual doctor
– very difficult scheduling; most often at least a month out whereas my new …
I stopped in to share some information about my chiropractic office, and Dominique at the front desk was so helpful! Everyone here was super friendly. I will be referring patients here who need your services because of the excellent experience I had. Thank you!
Sound family medicine focuses on the bottom line with little to no regard for the patient, continuity of care, or building a medical relationship/history with my GP. The front office refuse to have a human relationship with patients. They …
excellent service
love this place
Nice people!
Wonderful caring staff
Great staff and Doctors!
All very nice people got in fast
The staff is always welcoming and friendly.
Jennifer was extremely helpful and patient.
Love the family care. Long wait times however
A very positive experience–staff was very attentive and caring
Bad experience both walk in and clinic do not recommend.
Friendly and efficient every time I’ve been in to see them.
Great service, and excellent staff. Very friendly and caring.
Great place for your healthcare needs!
Had a good experience with this place. Short wait time and the PA who saw me was professional and took extra time to educate me on health issues.
Good place to get excellent care. Dr. Daniel Wells rocks!
Very Nice people, caring…… Dr. Bradly Smith is AWESOME
great place to take someone sick for great care and experience! super quick too
Do not go see Dr. Vladimir, talk about a B…. and unprofessional. The desk lady gave me dirty looks. Not a very good experience, not going there again.
A really fine clinic, great care, easy access, great doctors, good staff.
Garbage unfriendly service, you’ll never see a real MD but you can enjoy the guessing games with PA’s all day.
Marc Aversa is amazing!! I love this clinic and team.
Friendly, efficient staff and caring doctors who really listen to you, what more could you ask for?
I have been going to sound family medicine since my first pregnancy in 2003 and for all of my five children and I don’t want to go anyplace else I love this place!!!
I just started care at this clinic and the doctors and staff are fantastic!
Walk in clinic staff is very friendly, wait time is about an hour and half when busy. Not to bad.
I can’t even call my doctor. I’m on hold over 15 minutes! Finally I hang up. If I did that to my clients I wouldn’t have any! I’m searching elsewhere now.
I have always had good exoeriences with Soud Family Health. Good feedvack from doctors & staff.
I love the after hours clinic they are always really fast. Rita is great!!!
Short wait in car due to virus. Great personal attention at walk-in clinic. Friendly staff.
Very rude receptionist whom I called for information on the phone about their accepted insurance plans and was rudely hung-up on before I could ask anymore questions. I will be taking my business elsewhere.
Hard to get them on the phone later in the day, but they are great. Love the team, love the clinics.
SFM is my provider of choice, the staff is very friendly and the best in the area.
Amateur hour there. I would not go there for anything serious. Complete incompetence and a waste of time
Dr Stout & his team are all caring and go the extra mile to ensure we have great care.
Excellent staff in the front and in the back. It’s been a very long time since I felt like my concerns were addressed thoroughly. Thank you!
The doctor was excellent. Listened well. Answered my questions. Very knowledgeable. Gracious spirit.
Love this clinic. My favorite is Dr. Sinden. But really like Cyd Markmann. Sometimes it is hard to get in but really worth it.
Everyone is professional, kind, caring and knowledgeable. I’ve always had excellent help at this office and walk-in clinic.
I have been with sound family medicine for over 10 years and they have always been great to me and my family. Thank you guys for all the help and care you have provided and continue to do.
This is the best clinic I’ve ever been too. The staff is all wonderful, always on time and Dr Mann is the absolute best!
Sound family medicine is awesome I have been with them for about 20 years I would never go anywhere else
Dr. Aversa is the smartest primary care doctor I have ever had, and I am in my seventies.
My doctor always listens to my concerns and answers my questions. The nurses are awesome as well as the front desk!
SFM has always been our provider for care because we can depend on them for the best care possible.
I’ve been seeing Ericka for several years and after moving to Olympia area I still drive the hour as it’s well worth it.. at 52 and a few ailments she’s” listened without judgement from day one!
Always impressed with Dr. Aversa and his team! He spends lots of time answering my questions and doesn’t rush me through.
Most caring medical office I have gone to. Staff is friendly. knowledgeable, and caring. Glad we found Sound Family Medicine.
Very organized and friendly office staff.
Physicians and their team members do their homework. The result is an open and honest client to physician exams.
Heather Hokanson is amazing! I love that she spends the time to listen to my concerns. Even if I have to wait a little longer to see her, it’s well worth the time!
Every time I come to the walk in clinic it is always smooth sailing. I get seen fairly quickly, and the nurses and doctor on staff are always pleasant.
I am so glad I found Ericka Gilson ARNP. She takes time to listen and treat the individual patient on a professional and personal level. She really does care about her patients.
I’ve always had excellent service and care at the Hartland clinic. There is a wait at times, but what facility doesn’t when there are tons of sick people needing care?
Always take care of patients in a timely matter and offer high quality patient service and attention to detail. Caring doctors and nurses with helpful and nice receptionists.
Sat in the waiting room for 3 hours just to sit in the patient room for another hour with no service.
Doctors were on there phone outside the room playing on there phone when I had enough and walk out the door, they laughed as I left as for they didnt care.
I am sorry to report Sound Family Medicine does not support LGTBQ coummunity. I believe in equal treatment no matter the persons gender identy. It is awful that this local operation is bias. I want to warn others. It is your choice to go or not but wanted to state my opinion. Thank you.
I have been with Sound Family Medicine for 13 Years and 3 Doctor’s everyone has been very helpful and listened to my concerns and followed up with great care.
Always have a great experience with the fine staff at Sound Family Medicine. I really don’t like having to go, but when you do, they are there for you and take care of you ASAP
Dr. Stout and staff is incredibly compassionate and kind. They often have appointments available of varying kinds, which is really helpful for me. Thank you!!
Congratulations !!!!to have Kristina Hansen(ARNP) in your organization She always has a smile when a see her, very professional ,good listener . I am very pleased she always take a good care of me
Dr. Nancy Grubb has been my doctor for 19 years and I recommend her to all my friends. She is thorough, calming and very professional.
52 people in queue to schedule an appointment and no ability for a call back, what a joke. It’s 2021. You’ve changed your medical record system once every year, but still running a telephone system from 1996. Come on…
As a new patient, didn’t bother the look or want to review previous records from past medical history. Had to retake tests already taken. Feel like I’m starting all over again.
Don’t ever go here to use them as a primary care office especially Dr. Vladimir. She is very rude towards patients and the 2 times I had seen her she was very disrespectful towards me to where I wanted to walk out of that office in the middle of my visit with her.
Sound Family Medicine has been my families doctor’s office for 15 years. They have always given the best caring professional advice.
I called to schedule an appointment for some stomach issues I’ve been having and they were able to get me in the same day! Check-in went very smoothly and the doctor did a great job!
I was unable to come into the clinic to get my blood work done because I was out of town for work, They refused to give me a refill and told me to see a doctor where I was at. They had no compassion for the fact that getting into see a …
I am so thankful for the staff. Dr. Averse is so considerate and he takes the time to really listen to his patients. He is attentive and takes into account the entire life of the patient.
I had a great visit at the doctor. It was easy and on time all of my questions were answered and the appropriate followups were made. The new procedures put in place actually made it easier overall
I have been with Sound Family Medicine for over 10 yrs. They have impressed me over the yrs. Everyone there seems committed to give the best service available. I am more then well
pleased!
I went to the same day clinic. It was very expensive, but pointless. If you are looking for a same day clinic just go to an urgent care. The Doctor didn’t really listen to me and just walked out with out saying anything. It was weird and not helpful.
worst service i’ve ever gotten anywhere, emergency room like wait times and absolutely useless when it comes to helping you. would not recommend to ANYONE
Dr Aversa went out of the way to make sure I had the care I needed
I am writing this review on behalf of my poor little sister who is 21. She has had such bad anxiety she cannot stop crying and cannot keep up with her college schoolwork. It is interfering with her whole life. She came into Sound Family …
This has been my clinic for years. Never had any issues before with visits for the normal bumps and bruises people get. Had an L&I claim some months ago and was seen by Dr. Gibson. Not sure where he comes off telling me how I was wrong …
I have been a long time patient and love the staff at Sound Family Medicine. Dr. Pense and nurse Lisa are the best. I wouldn’t trust my health care to anyone else!
I went to the walk-in clinic complaining of dizziness, chest pain and shortness of breath. But was turned away because I forgot my purse for copay. I even offered to call and do the copay when I got back to my purse. …
After being a patient for 20 years, I was discriminated against by a receptionist and Dr. Gee. Following lies they both told I lost my ability to see the doctor I had been seeing for 20 years. Sound Family Medicine violates the ADA and HIPPA and they do not care about their patients.
Do NOT go here. They refused to see me when I had a fever of 102 because according to thrn I had an outstanding bill. Their billing department was closed so I wasnt even able to pay it They turned me away in pain and very ill. It’s less about patient care and more about money with this practice.
All the staff is very friendly and sweet. Dr. Wells is amazing. I am so happy I changed my primary care to him. Thank you Dr. Wells and all the staff there for being so amazing.
Long wait times, poor service, forgot to call in prescriptions for my sick son, just overall disappointed we have changed providers now recommend you go elsewhere
Been a patient with them for 10 years. Watched their service get steadily worse and worse. Called today to be seen for Sinusitus, and was told that I could wait a couple of days, or go to the walk in clinic, but I don’t have the hours to waste sitting in the walk in clinic. Time to find a new practice.
Everything about this office I love. Friendly staff to check me in, and Dr Wells is phenomenal. Great listener and does everything he can to find a solution for me. …
I went in for a procedure from the beginning things went down hill. I first went in for a consultation for my procedure and found out when I got there that they had rescheduled my appointment. I rescheduled the appointment had my …
Sound family medicine is now treating 3 generations of our family. I can honestly say I trust them with my whole family. Dr Pense and nurse Lisa are the best.
The service here is horrible. The first time I was at the walk in clinic I waited two hours in the waiting room before I was called back. Then another 20 in the room before the doctor came in. …
I really have liked the doctors i have seen. All very friendly. However i was told my test results would take only 2 days and i would be notified of the results. I tried setting up an account online, and emailed them for help doing so, …
We have patients of Dr. Aversa’s for nearly 20 years. Under his care, we have had the fortune of his guidance throughout life-changing diagnoses as well as routine illnesses. Regardless of the purpose of the visit, I know we will be well …
I see Dr Sean Stout. He is an excellent doctor. He really listens to your concerns. The staff are all very nice. Cheryl in the front office is great. She goes above and beyond to help you.
I have been going to Sound Family medicine for years and I would recommend these providers to anyone who is looking for providers who spend quality time with their patients. I have never felt rushed but always treated with respect and concern.
When my son had to come into the lab for required school immunizations and was terrified of needles, the amazing lab staff and nurses knew how to deal with his anxiety and made the process quick and explained as they went to ease the fear factor! Thank you for your support and care! Means so much! ❤️
I love Sound Family Medicine. I see Ericka Gilson ANRP. She is personable and professional. I love her nurse too. The after care facility is good too.
During my annual physical I required a blood draw. The medical assistant (I believe her name is Destiny) preformed the procedure on me and in my past experiences—different offices not SFM—I’ve had been told I have hard to find veins, my …
Receptionists are rude. Especially the one with fake orange hair. They make fun of the patients while they sit in the waiting room. The doctors and the lab techs don’t communicate so the lab will throw away samples before all the tests are …
After changing to Sound Family Medicine I have had very excellent service,
I had had the previous Doctor for more than thirty years where he retired.
Sound Family has become my new provider and had a goo experience with them.
Excellent experience. In and out very quickly. I would not hesitate to use these services. I have been a patient here for over 25 years. I am sure they will be around for another 25 years. They have good covid protocol.
Dr. Marie Cadwell Meyer arranged for me to have an unscheduled procedure done while at the office allowing me to avoid another visit. Dr. Aversa conducted the procedure after asking questions to be sure I understood what he was doing. Each …
Only ever met one extraordinary doctor here but she left. Went here for nausea and upset stomach and the doctor prescribed me depression medication. Thanks. The receptionist is really nice, and they just started a patient portal system like Kaiser’s.
Extremely disappointed in the service of the walk-in clinic. I had been off of work that week due to being extremely sick and the last time I felt the way I did, I ended up having acute bronchitis. The walk-in clinic felt like the best …
Very efficient. Clean offices. Very friendly staff. Started with Sound Family in January at Sunrise, which btw, they have an excellent eye Dr. and Dr. Walker, whom my insurance won’t cover. …
From the first person to the last I’m always treated with kindness and feel like they care about my well being. I felt safe because of the great steps that they took to keep me safe and themselves during these difficult times.I would …
Went in for a sinus throat issue that they saw me quick for. Gave me antibiotics and sent me on my way. After my course of antibiotics, had issues come up again. Instead of going back in, I called to see if they needed to see me again or …
Dr Sandra Loyer is the most rude, inconsiderate, and cold hearted doctor I have ever met. She had the audacity to wait to prescribe medication to a very unstable and suicidal individual without regards to their well being. I would at least …
TERRIBLE EXPERIENCE! DR. Gee questioned my pregnancy or if my severe nausea was just the flu. It was a fertility pregnancy so I have spent months and thousands of dollars on and was confirmed with urine, blood, and ultrasound to which he …
My wife was seen by Alexandra Vladimir. Who isn’t her normal Dr, but she scheduled her appointment for blood work and to test her B12. The Dr said she couldn’t do any of these tests because she’s not her normal physician. The Dr seemed …
I don’t know what all the other reviews are about but this place is the bomb! I walked in and was promptly greeted and checked in. I only had to wait 10 minutes before I was called and met with a medical assistant to gather some data for …
Dr. Wells provides absolutely excellent care. His patient care skills top anyone else’s I’ve ever experienced. Though I have had some great and some not so great experiences at SFM with various providers over the years, Dr. Wells provides the care I am looking for and is the primary reason I use SFM.
Love this place. Friendly and warming front office team. Awesome nurse. Especially the newer one. Not sure her name. But she is sweet and actually remembers who I am when I come in. And Dr. Stout is an amazing kind hearted Dr.
The providers and staff really do go above and beyond to create a great experience for their patients. Not only have I been a patient at SFM, but now I have the pleasure of working here! I have to say it has been one of the most rewarding …
Beyond horrible experience. They don’t uphold there appointment times and I had to wait nearly two hours. In addition to that, the doctor I had was rude and short. I would recommend someone go to a different medical practice if they want to be treated with respect.
I will actually begin research monday regarding taking legal action against this clinic. Not once has this clinic EVER communicated clear billing processes with me and when I chose to change OBGYNs (because of the lack of communication) at …
I had ALWAYS gone to small private practice clinics. Well they have since closed. I came here, saw Jason Harris PA, most thorough and genuine provider I have ever encountered. I can’t rave about him enough. My family and I have found our new provider. 🙂
Horrible! Took over a week to do a prior authorization leaving me withdrawing from my meds but they don’t care at all, not even a I’m sorry nothing! I’m still waiting for the prior authorization. Plus my doctor told me to go somewhere else …
Great people to deal with. Dr. Pense and Lisa are wonderful. They listen! My meds are always ordered ASAP. I love Family Medicine. They can handle just about everything.
We’ve always had a great experience with Sound Family Medicine from front end staff to nurses and doctors. If it’s the regular clinic or the walk in clinic. We give them two thumbs up.
This place has terrible service, i was trying to get a life saving medicine as a type one diabetic and they had no problem with making me wait for almost a month to get any insulin. After calling to complain all i got was an “okay” then the …
I had the worst experience at my most recent visit. Dr Vladimir couldn’t find my most recent labs in my records. She kept insisting that I hadn’t had them done since 2016. I kept telling her I had them done more recently and it was like she …
The staff are amazing and are always so friendly. They are willing to go the extra mile to help when you need it! The nurses and doctors were great with listening and figuring out the issues! …
Everyone I met – reception staff, med tech, lab tech, and ARNP – were all very nice and friendly and professional. This was my first time at this medical group because I just moved here from out of the area and needed to find a new doctor. I am very pleased with my choice.
I adore Dr. McDonald! I feel very comfortable around her and it is clear that she cares about me and my health. I would highly recommend her as a general care physician as well as a maternity doctor (she delivered both of my children). …
I was seen by PA Adriana Zamora and she was EXTREMELY rude and dismissive. If you want to be talked down to not listens then go to this lady. She told me to put ice on my arthritis and when I told her that ice made the pain 10x worse she …
Stay away from Dr. Mary Cyr. 30 mins on hold to get a reception to make appointment. 3 1/2 weeks until appointment. Then zero compassion or listening when I had my appointment from doctor. Very disturbing…
My Doctor is in the sunrise campus but I go here for urgent things. I love that they see pregnant women makes it a lot easier than going to Labor and Delivery.
I’ve always been seen quickly & Doctors always seem to be helpful and care.
I’d recommend them to anyone along with Dr Blackburn at the sunrise office.
My experience with the front desk, assistants, and my Dr are totally and completely positive. Everyone is so friendly, so competent, and bedside manners are terrific. I love my Dr. She listens carefully, is open and honest, and remembers who i am and what my history is. I feel like a part of the family when I’m there .
My experience with the doctors and medical staff has all been wonderful. I have taken myself and my children into the walk in clinic and have been seen very quickly. The medical staff has even gone as far as to communicate with me outside …
have been a long time patient with good results in the past but that has dramatically gone down hill for me in last couple of months. When a patient is told they need an urgent surgery and get it approved thru insurance, the care team that …
I have been a patient of Sound Family Medicine for years. I have always been impressed by their professionalism and compassion. When visiting, it feels more like seeing friends than seeing a medical professional. They truly care.
My family and I have been going to Sound Family Medicine for the last three years. We have received the best care. Our doctor knows each of us and always asks how everyone is doing when one of us comes in for a visit. Dr. Pense remembers …
Sound Family Medicine is the best! Bradley Smith is my provider, he listens to what I have to say and offers options if there are any and doesn’t just try to tell me what I need, he understand and respects the fact that I know my body and …
I recently had to go to this walk in site with a serious shoulder injury. Everyone, was very kind professional and efficient. What impressed me most was the safety system they had on place to protect every one from the threat of covid. I …
I have been a Sound Family Medicine patient for about 3 years now. Each time that I’ve been, the staff has treated me with kindness, respect and almost like family. The walk-in clinic is actually the only one I will go to even though I have …
Dr. Pense is amazing! I literally wouldn’t trust my life and my health with any other provider. She always goes above and beyond to make me feel cared for. She took care of me my entire pregnancy and delivered my baby boy! I decided to keep …
My doctor Erica (don’t remember last name)
Is awesome. I feel like she really cares about me. There were options for my menopause and she explained all of them and why each one was good or bad for me. I’m very happy with the treatment I’ve received! Thank you Erica!!
I have been going here for several years now, mostly to the regular doctor (Jennifer Pence), but several times to the walk in clinic. The doctors are all super and are very attentive and helpful, even when walking in. The phone systems used …
This is the last time I will visit this clinic. I come here because it’s so difficult to get an appointment with a new PCP, but each time I come here I end up waiting 2+ hours (at least an hour in the wiring room and then usually another …
Came back from vacation sick; got up to go to the 10th street office and was seen within 10 minutes. It was a full and complete office visit. I never felt the staff was rushed; they ran a test to ensure the diagnosis and I was on my way. I …
Safety is the first thing run into when you walk into the the clinic, there is someone there to take your temperature and ask you all covid questions very pretty lady I might add and then if you get passed her,they warmly invite you to the …
For over 20 years our family has been cared for by Sound Family Medicine. We love the convenience of the walk in clinic and also the care received at regular visits. …
This is a fantastic group of medical professionals. My wife and I have trusted them with our personal care and our 18 month old sons’ care since we moved here from Texas 3 years ago. The entire medical team is knowledgeable and operate …
Staff, nurses and Doctors are quite welcoming and they try their best to stay on schedule, but hardly ever happens. Each visit I make all my questions are answered and the follow up with prescriptions and tests is very good. Their site for …
I’ve been going to Sound Family Medicine for 3 years now. I’m very confident seeing my doctor n her assistant bec they are very concern regarding my health problems. My doctor listens very well. Dr Jennifer Pense is the best primary care …
Billing did not send info to my insurance company and did not respond to multiple requests for it. This in turn made me have to pay the whole bill for a physical, office visit, and an ultrasound. Not happy. Thanks Sound Family Medicine.
I have been a patient of SFM for approximately 14 years. I have received excellent care and advice from the medical staff there. If I wasn’t able to see my doctor on a same day basis, …
My daughter and I lost our doctor of 9 years…
since that time, we have had a very hard time finding a doctor that we trust and feel comfortable with. Finally, we found Dr Sean Stout at Sound Family. He is kind, patient, and explains medical plan clearly. He leaves you feeling hopeful!
Front desk people are next very nice. They get very rude if you ask questions. I was placed on hold while I was still talking without even being told I was going to be out on hold and both the front desk ladies I spoke too (especially …
I’m a new patient of Dr. Vladimir and her medical assistant Danielle. They both made me feel so welcome. They listen to my Concerns And addressed them right away my overall visit was great Cheryl at the front desk greeted me right away great team. Overall experience was wonderful I recommend this team
I hadn’t went to a Dr in a long time and found Sound Family – met a PCP two months ago for an overall visit. It went great so I thought I’d stick with that office. I called that office with a concern of mine and they told me I should go to …
I brought my son to see Dr Smith and was very unhappy with how he handled the situation. He accused me of being hostile and I could leave… keep in mind, he looked at a computer screen from an ER visit and didn’t even touch my son or do a …
My daughter got a written prescription that was written for the wrong dose. I brought it back to the office and explained that it was the wrong dose and we needed a new one written with the correct dose. This is a medicine that my daughter …
I called to schedule an appointment due to having covid symptoms. They were booked up at all locations. The receptionist got me a same day telemedicine appointment on hold to be worked in. I was seen within 45 minutes and was scheduled …
Sound Family Medicine’s walk in clinic is fabulous. I’ve unfortunately had to use it for medical issues several times this year. They are always kind, considerate and helpful. Most importantly they are fast. I think the longest I’ve ever …
The ladies in the office are always welcoming. They really care about the patients. Always taking the time to work with you.
My doctor is Dr.Adversa. He is an awesome doctor to have. He will spend the time …
First time using Urgent Care at this facility.
Screened promptly via telephone (ref. Covid). Waited briefly in vehicle prior to being called in. …
All of the Doctors at Sound Family medicine feel like family. Our physician is Dr. Marc Aversa. He is very friendly, patient and understanding. Even if you haven’t seen him in over a year he will asks for updates on how the event in your …
So Dr Wells is my primary but I can never get in to see him.
I made an appointment with another physician of theirs, Dr Vladimir, due to Dr Wells schedule. …
Sound Family Medicine has been my go-to office for at least the last 20 years, while I have had my primary care doc’s change out for various reasons, each and every one (and their support staff) has been focused on keeping me healthy! Best …
Great staff. Medical care was amazing. Doctors there really do care.
Been a patient in many locations as has my family. Always courteous and kind no matter which doctor I see. I love how I can select my provider or convenience if I need a specific time. The Walk In up in Bonney Lake has been great too for …
Showed up at the walk in clinic at 1135 am was turned away and told the doctor wouldn’t see us because they close at 12pm and they have just seen to many people, is what the receptionist said. I asked her to please ask the doctor so we …
I was one of those folks who didn’t go to the doctor. I met some staff members at a local run for breast cancer and decided to take a chance. Thanks to the gentle care of Tricia Streeter, I am now getting regular physical exams and enjoying …
I have been going to this clinic for years and don’t have one complaint. Professional, courteous staff. I usually see Dr. Pense and appreciate how friendly and comfortable she is. They got me in same-day when a had a strange debilitating virus and diagnosed/treated correctly.
SUPER happy with my care recently at the ‘walk-in’ clinic. During these COVID-19 times, they’ve got their stuff together. Wait in car, call desk for ‘appointment’, get call back only a few short minutes later. Then they help you however …
Walk in clinic is a joke. An hour and 30 minutes to them means you wait all day. The receptionist was nice, but told us she would send us a link to see where we were in line, and it never happened, even after asking about it 2 times. She …
I have had excellent care with Bradley Smith, Dr. Aversa, and Dr. Stout. They have always listened to my concerns and made time for my questions. Molly and the nurses in the blood lab are always friendly and professional. The front office has always been helpful and courteous. I fully recommend Puyallup Sound Family Medicine.
I have been out of my blood pressure medication for 4 days I have contacted the office for 3 days straight trying to get a refill. I made an appointment to see the doctor as requested in order to get my blood pressure medication.. I was …
I have been with SFM for 20 years or so and the staff has always been respectful and caring. I recently had facial surgery for cancer and it was hard to accept the physical changes as a result. I was having serious issues and had a telemed …
I really appreciate Dr. Vladimir and her staff at Sound Family Medicine in Puyallup. Dr. Vladimir never seems to be in a hurry during my visits. She is always patient and takes her time in determining what is best for me. I also appreciate …
Just don’t! Billing issues, staff that look unhappy to be there or don’t remember you even if you’re a long time patient, not to mention they will send you out after a procedure with no aftercare instructions. Extremely long wait times if …
Just to let you know if you choose to go here they never answer their phone. Very disappointed with the lack of Communications .
Dr. Stout and every member of his staff, are warm, friendly, and most of all really care about their patients. I know I am in good hands at Sound Family Medicine. I’m really happy and grateful that I have Dr. Stout as my Primary Care …
I have been seeing Doctors at this clinic for six years. Some Doctors move on and new Doctors come in. I have always had excellent care from who I see. The office and waiting rooms are clean and comfortable. Staff and nurses are always …
I have used sound family medicine for years, and have never had a bad experience with them until now. I was diagnosed with a large hemorrhagic ovarian cyst in an ER and told to go to by doctor if I had any bleeding. I recently moved to a …
To say that I’m frustrated with the quality of care at Sound Family Medicine (specifically Hartland) would be an understatement. For starters, I can’t even count any more how many providers I have seen that are there for a short period of …
I needed to find a new primary doctor due to an insurance change which was not ideal timing because of covid, but sound family medicine made it a smooth transition. I had been with my previous doctor for many years so I was able to …
Called this morning concerning a new patient appointment and was scheduled out a bit due to the doctor I wanted. The receptionist I spoke with encouraged me to see the urgent clinic as the wound needed to be dealt with prior to the march …
Not impressed with service at reception desk or anything after. I was told to sit in my car since my allergy symptoms could be Covid 19. None of the signs posted showed the symptoms I had. Women at front desk seemed like I was bothering …
I have been going to SFM for many years. Other than when needing to go into the walk in clinic I have seen the same doctor Dr Daniel Wells and have always been very happy. I went in for a procedure in which several hours later rather than …
I’ve had 2 appointments here and will NOT be making another. The first was a new patient and everything felt very rushed. I was not asked if all my demographics were correct nor did anyone ask if I had any medication allergies. I needed …
I have a patient here for a few years now and have always had a good experience. Staff are friendly and appointments are easy to get. They are have an easy walk in clinic on the bottom floor. My provider listens to me – I feel like we are a team! I am totally satisfied. No complaints.
Sat in a parking lot right outside your walk-in clinic for 2 hours to have a back office call for questions and then a doctor video conference while I’m in your parking lot? My child obviously needed a strep throat swab and has a lump in …
I have been a patient at Sound Family Medicine for many years now. Dr. Wells has always taken great care of me. He is very honest and forthright with me and I appreciate that from a doctor. The clinical staff has always been accommodating …
I was instructed that I needed to select a specific healthcare plan so that my two elementary age daughters could be seen at this clinic, The United Healthcare plan, to be specific, so I did as instructed and signed them up for that …
A few months ago i had to see a Dr. for a referral to see a speech therapist. I’ve been here before and the visit went smoothly. However this time not so much. My doctor was an older white guy. He seemed sorta nice. I was explaining to him …
This was my first visit to the walk in clinic at Sound Family Medicine on 10th st in Puyallup and it was very positive. The receptionist, nurse, tech, and Dr were all very attentive to my needs. I felt that I was listened to and that they …
Made my husband wait in his truck for 3 1/2 hours after being sick for 3 weeks, with heavy symptoms and told him to come back in 5-7 days if he still feels sick. No antibiotic or any treatment, just took his temperature in the parking lot. Do not waste your time this is the worst patient care we’ve ever seen. What a joke.
Been on hold for over an hour. 2 times today. Saw dr on Monday, can’t get help since. Had chest x-rays and trying to get results. No one will answer phone
Unfortunately my wife left Sound Family and now I have too . Prior years we had a good Dr . Mr. Stout .
When he left the service went down hill .there has been a turn over with Dr.s . …
I’ve been waiting for over an hour in the exam room with a baby.
If I showed up that late I’d be fined.
No one has come to check on us or to give an update. I wouldn’t recommend this …
This is probably one of the worst walk ins I’ve ever been to. Every time I’m here. Unfortunately my children’s pediatrician is affiliated with sound family and send us here when we are unable to make appointments to be seen on shorter …
My PCP, Jennifer Hrivnak, is amazing. When I started having chronic migraines last year, I messaged her and she was able to squeeze me in for last minute video visits, last minute office visits to fill out paperwork for work, get me …
Going on two hours waiting for walk-in clinic. This place is getting worse and worse. Can’t even get an appt for a follow-up that is within 3 months. Time for a change. Would not recommend.
Honestly this place is the worst. I’ve lived in Puyallup my whole life and have never had an experience like this. I’m currently waiting in my car to be seen and I’ve been waiting for over an hour. I came to get swabbed for strep throat and …
I’ve been going to SFM for about 15 years, I’ve loved all the doctors I’ve had. (Some have moved on.)
I currently see Heather Hokanson she always takes her time to listens to what I have to say. No go in and leaving in 10 minutes.
Needed my wrist examined so I had to experience a walk-in. Only an hour wait before I was seen, which is not too bad. Took another 45 minutes once I was in the examination room. Every member of staff was friendly and knowledgeable. 👍 …
I came to see Dr. Mark Hoffman as I was in serious pain, and it was very obvious. After explaining my symptoms, his first words to me were ” we don’t do pain management here”. He treated me like I was drug seeking when all I wanted was for …
Frustrating to deal with. Too policy oriented, not enough care/patient oriented. Checkups feel very limited in scope. Other appointments, if you can get one in a reasonable amount of time, feel like a lot of note taking with little in the …
There are so many things wrong with this practice… For starters, the front desk staff ,except for like one person, is so awful. They are rude and condescending everytime I come in for an appointment and the providers are not any better. I …
I am new to Walk-in clinics. It used to be that when you needed care you went to your doctor. I “walked in ” to Sound Family Clinic in Puyallup last Saturday. So pleasantly surprised at the care and thoroughness of the staff and of the doctor. I received the care I needed. Thank you so much.
I have been very disappointed in Sound Family Medicine. We moved to the area nearly 2 years ago and decided to try Sound Family Medicine as they were in network and had a couple locations close to us. In that time I’ve had to have 2 “new …
– extremely long wait times. I have waited up to 3 hours when I had an appointment, just to have 10-15 minutes with the actual doctor
– very difficult scheduling; most often at least a month out whereas my new …
I stopped in to share some information about my chiropractic office, and Dominique at the front desk was so helpful! Everyone here was super friendly. I will be referring patients here who need your services because of the excellent experience I had. Thank you!
Sound family medicine focuses on the bottom line with little to no regard for the patient, continuity of care, or building a medical relationship/history with my GP. The front office refuse to have a human relationship with patients. They …