Soundview Medical Associates is a Level 3 Patient Centered Medical Home (PCMH), as accredited by the National Committee for Quality Assurance … See more
This place is an absolute joke. You site here for 40 mins after your appointment time. Front desk has absolutely no idea what they’re doing. Avoid this place at all costs.
Tried to go to the walk in clinic for mental health issues (anxiety, depression, panic attacks) and was told they can’t help me unless something real is actually going on. Unbelievably rude & ignorant staff avoid this place at all costs.
The most unprofessional and inept medical practice that I have ever seen from the top to bottom. You would be better off going to an ER room if you are sick. Seriously.
What is the point of a walk-in service if there are no doctors available to attend to patients? Better to go to urgent care. This practice is terrible.
I can’t believe how awful my experience on the phone was. It was almost like a robot with a disability. If you’re sick and need to see a doctor in the next 8 months- don’t call here.
This place is beyond ratchet. The lady with the blond tarantula wig checking temperatures at the front is EXTREMELY rude. I reported her behavior and received a nonchalant attitude. There’s no real leadership there, and no one obviously cares about professionalism. Steer clear of this place.
The larger this practice gets, the more bureaucratic it has become to the point where reaching a human being by phone is virtually impossible. Soundview is no longer patient-centric, but corporate-centric. So sad.
I believe waiting a bit extra in the waiting room isn’t so bad. Shows me the professionals behind the doors take time with their patients and realize their dealing with lives. Great experience. Will be back.
The place is understaffed, not enough doctors or nurses, plenty of receptionist discussing among themselves in Spanish about lunch that was two hours away.
Lack of customer service, in a few words, “Don’t bite off more than you can chew”.
I’ve had such pleasant experiences here! Dr. Bande and staff were kind and accommodating, with minimal wait time, and an in-house phlebotomist (who was also very quick and nice). I won’t be going anywhere else for my primary care needs!
Office staff is horrendous. I think they’ve hung up on me over a dozen times today and all I’ve tried to do is make an appointment. They really don’t care about anyone but themselves.
No more walk-in hours! I do enjoy this practice, but they have not updated their walk-in hours… there are NO walk-in hours anymore despite what their website says.
The doctors and majority of the staff were wonderful. The office manager on the other hand is rude and does not care for the patients. She is not professional and shouldn’t be running an office of that size. I am leaving the practice, not because of the doctors but because of her!
I always get sent to voicemail when trying to make an appointment. Then end up playing phone tag for a few days before finally speaking with someone. And after waiting for an hour in the waiting area you’re greeted by the nurses here who are miserable and rude.
This is the McDonalds of doctors offices. To be fair, most large medical centers are probably like this. In fact, probably most of western medicine is like this. By “like this” I mean: …
I wish there could be negative stars. So after having Dr. Chi for over 20 years, because I didnt see him in a 3 year time span (sorry fo being healthy) I am being told he is no longer taking new patients!? Umm, new? The staff is rude, which …
The waiting is ridiculous…… some of the Dr.’s are wonderful Dr. Kelly and Wolinsky ……. for some other Dr.’s I’ve had to find new ones!!!!! The staff is unprofessional and very rude. !!!!! Don’t think the management or executive …
I have been pleased. Going on 2 years. Dr. Bookas runs on time yet I have never felt rushed when I am in with him even though I may ask many questions. The communication through the Soundview Portal seems to work well. For me, this practice has been a great find.
I have been calling for a week straight to get my father an appointment (he’d be a new patient) but every time i call the person who registers new patients is never there and finally when she was there i was put on hold for over 10 minutes …
Went for preop, took blood for tests, get a call 2days later not enough? I needed go to quest we will send order, go to quest at 1145 Sat and no order sent. Place is an incompetent joke, better suited to take fast food orders and constantly …
Twice it took over two weeks for them to respond to CVS to refill a prescription. If I hadn’t hounded them I don’t know what would have happened. Had to go back for blood work because the tech did not order the tests that the doctor requested. Fairly chaotic and disorganized place.
Not pleased at all. My elderly mother had an appointment scheduled for this morning, yesterday she called to reschedule because she really didn’t want to go out in 14 degree weather. They told her they wouldn’t be able to reschedule until …
Horrible , horrible experience. Yes that’s two horribles. Make you wait forever with zero explanations or apologies. What’s the point of an appointment if you have to sit and wait for 45 minutes past your appointment time. …
I came to Soundview Urgent Care this past Monday 12/10/18 with over a 103 fever. I was given excellent care and advice on how to manage the flu by the PA Lloydacia Stevens and all of the support staff. This PA was both knowledgeable and extremely kind. I’m happy I chose Soundview for my emergency illness.
I can’t believe the drama with these reviews. I’ve been using this group with my mom..my self and before my uncle. I’ve have yet to encounter rude or unapologetic staff. We all have a bad day and let’s face it .. People want what the want …
This office prescribes me my thyroid medication, which is a treatment I need to take everyday in order to not feel extreme fatigue, nausea, and depression. Problem is, that it’s always like pulling teeth in order to get my prescription …
I’ve been a patient here for over ten years. I really like my doctors a lot and will continue to use them. My gripe is not with the doctors, but with the “group” …which has grown too large, too inconsiderate and in my opinion has lost …
I would never recommend Soundview. It is like a factory. My new primary-care doctor did not return my phone calls, though I called twice to get the results of blood work I had done in the emergency room. …
Great experience overall from the time I entered, till the time I left. 100% professional, sincere, thoughtful and friendly. It was my first time here and Doctor Vin Pillai and his nurse were both wonderful, thorough and extremely attentive…plus zero wait time!!!!
I’ve been a patient for many years, with an average number of visits. Unless they are slammed during a flu outbreak, everything goes smoothly and efficiently. I’ve had several visits like today (routine blood tests), where I barely even sit down. The online patient portal works well and saves time.
Staff has no bed side manner. The doctors are good but the nurses need more training. Every time I go there I feel like a burden to them. I went to them during a difficult time in my life and and they played semantic games and were …
I have been requested my refill prescriptions for one week. They haven’t called my pharmacy yet. I have not having my medication for almost 5 days. Luckily my pharmacy gave a few days medication until my doctor office respond their phone …
Their office staff is so fresh and rude! You can tell they haven’t had the proper training as far as customer service goes. The low-class receptionists are BEYOND unprofessional. The low-class receptionists are BEYOND unprofessional. All …
I’ve been a patient with this practice since the early 90’s.
I’ve always had the best of care. I find the nurses and all the staff to be knowledgeable, experienced, kind & compassionate. I have experienced the delay in …
I attended this doctor’s office in hope of finding a primary doctor in Dr. Ortiz. Instead, I found Dr.Ortiz and this establishment unorganized and incompetent. I went in for a general check up and needed to get a TB Test for my institution. …
Words cannot express well enough what I feel. On March 8, 2020 (beginning of COVID outbreak) I called the on-call nurse and said I had a low-grade fever (99.5) but was doing well. She said to stay home, stay hydrated, and go to the hospital …
If I could give -1 or 0 starts I would. It is incredible the amount of money they charge for a service. When I called they told me something different!
My brother passed away a month ago due Venous Intestinal Thrombosis and I was …
Called on multiple occasions to schedule an appointment – one for a regular checkup and another for a medical concern. Their site indicates that either of these doctors have slots available through ZoDoc, which is confusing as the …
It’s really annoying when I have an appointment, front desk people are rude they can’t even use their manners. Waiting time is for more than an hour. Is really frustrating.
DO NOT GO HERE. Gloria who answers the phone and is customer facing is in the wrong industry. Rude. Disorganized. Failed to follow up on requests to renew my Mother’s blood pressure prescription, sent two emails stating my Mother’s COVID …
I have had the worst experience with Dr. Leone. I asked for my physical and immunization forms to be signed by Dr. Leone and have been chasing for 2 months and still nothing. No one cares to return a phone call back to you after leaving …
Terrible customer service. Nurses and doctors do not care about the patients. After being taken over by Hartford Health, service and quality of care has gone down the drain and gotten continuously worse. …
I called this place after getting their number through insurance and spoke to reception about THERAPY and making an appointment to see a THERAPIST. I was called to confirm my appointment but the type of appointment was never stated again. I …
If you’re looking for a medical organization capable of communication, steer clear of Soundview. There is absolutely zero ability to get ahold of any human by phone and voicemails go unanswered. I had a very time-sensitive request for …
Steer clear of this practice. Had a 9:15 appointment for a physical. Two hours later I was still siting on exam table feet dangling in a johnny coat. Nurse didn’t care if I stayed or left. Decided to leave and woman at reception ( the only …
I’ve been a patient for more than 15 years. But since I haven’t visited their office enough because I haven’t been sick, they refuse to see me… even though I am sick. Find another provider who cares for their patients, not whatever holding company to whom they’ve sold themself.
The doctors and staffs are wonderful
Disorganized, no follow through, poor customer service.
The office staff are very RUDE and DISRESPECTFUL VERY UNPROFESSIONAL as well….
Dr bookas. The man…fast service great help
Always have good service no matter what I go in for.
Tried to give them another chanve so many times, not happy with follow ups and the staff
Nurses do not give messages to the Doctors. Very poor poor service.
Good doctors and staff. Reception is a little rough however.
NEVER go there! Terrible service, extremely rude!!! Receptionist rude and doctor even worse!!
McDonald’s of healthcare. While the staff is nice, you’ll spend more time with the paperwork than your doctor.
I called 8 times between 7.30am and 1pm no one answer leave messages no one call me back 😒and it’s not the first time 😒 …
Very unresponsive. Hard to reach and make appointments. Been with them for many years. Time to switch.
this place is horrible, they never pick up the phone, the fax is always unresponsive. like throw the whole organization away. yall are trash.
The check in process is always incredibly smooth and friendly- staff is very knowledgeable. Bright, cheery, well kept facilities.
If I had the option to give them zero stars I would , but I am forced to give them one star. I would go to a Veterinarian before I went back there !
A high quality and fully equipped facility (including x-ray, etc) that efficiently schedules, diagnoses and treats patients. Excellent follow-up.
This place is an absolute joke. You site here for 40 mins after your appointment time. Front desk has absolutely no idea what they’re doing. Avoid this place at all costs.
Contacting a staff or making an appointment is a great hassle. Need to better system. Frustrated about the system to contact to speak to someone.
Tried to go to the walk in clinic for mental health issues (anxiety, depression, panic attacks) and was told they can’t help me unless something real is actually going on. Unbelievably rude & ignorant staff avoid this place at all costs.
Dr. Pillai is great. The office’s nurses and staff are nice.
The most unprofessional and inept medical practice that I have ever seen from the top to bottom. You would be better off going to an ER room if you are sick. Seriously.
What is the point of a walk-in service if there are no doctors available to attend to patients? Better to go to urgent care. This practice is terrible.
I can’t believe how awful my experience on the phone was. It was almost like a robot with a disability. If you’re sick and need to see a doctor in the next 8 months- don’t call here.
Hartford healthcare bought them out. They don’t take my insurance and didn’t tell me until after my appointment.
COMPETENT HEALTH FACILITY!
I’ve used Soundview for a few years now and for the most part, they have good …
Very quickly attended to, staff was friendly and helpful overall
This place is beyond ratchet. The lady with the blond tarantula wig checking temperatures at the front is EXTREMELY rude. I reported her behavior and received a nonchalant attitude. There’s no real leadership there, and no one obviously cares about professionalism. Steer clear of this place.
The larger this practice gets, the more bureaucratic it has become to the point where reaching a human being by phone is virtually impossible. Soundview is no longer patient-centric, but corporate-centric. So sad.
Dr Paula Ortiz is the best! Sorry she is no longer at Soundview….there great loss & mine.
I believe waiting a bit extra in the waiting room isn’t so bad. Shows me the professionals behind the doors take time with their patients and realize their dealing with lives. Great experience. Will be back.
The place is understaffed, not enough doctors or nurses, plenty of receptionist discussing among themselves in Spanish about lunch that was two hours away.
Lack of customer service, in a few words, “Don’t bite off more than you can chew”.
I’ve had such pleasant experiences here! Dr. Bande and staff were kind and accommodating, with minimal wait time, and an in-house phlebotomist (who was also very quick and nice). I won’t be going anywhere else for my primary care needs!
Office staff is horrendous. I think they’ve hung up on me over a dozen times today and all I’ve tried to do is make an appointment. They really don’t care about anyone but themselves.
No more walk-in hours! I do enjoy this practice, but they have not updated their walk-in hours… there are NO walk-in hours anymore despite what their website says.
The doctors and majority of the staff were wonderful. The office manager on the other hand is rude and does not care for the patients. She is not professional and shouldn’t be running an office of that size. I am leaving the practice, not because of the doctors but because of her!
I always get sent to voicemail when trying to make an appointment. Then end up playing phone tag for a few days before finally speaking with someone. And after waiting for an hour in the waiting area you’re greeted by the nurses here who are miserable and rude.
This is the McDonalds of doctors offices. To be fair, most large medical centers are probably like this. In fact, probably most of western medicine is like this. By “like this” I mean: …
I wish there could be negative stars. So after having Dr. Chi for over 20 years, because I didnt see him in a 3 year time span (sorry fo being healthy) I am being told he is no longer taking new patients!? Umm, new? The staff is rude, which …
The waiting is ridiculous…… some of the Dr.’s are wonderful Dr. Kelly and Wolinsky ……. for some other Dr.’s I’ve had to find new ones!!!!! The staff is unprofessional and very rude. !!!!! Don’t think the management or executive …
I have been pleased. Going on 2 years. Dr. Bookas runs on time yet I have never felt rushed when I am in with him even though I may ask many questions. The communication through the Soundview Portal seems to work well. For me, this practice has been a great find.
I have been calling for a week straight to get my father an appointment (he’d be a new patient) but every time i call the person who registers new patients is never there and finally when she was there i was put on hold for over 10 minutes …
Went for preop, took blood for tests, get a call 2days later not enough? I needed go to quest we will send order, go to quest at 1145 Sat and no order sent. Place is an incompetent joke, better suited to take fast food orders and constantly …
Twice it took over two weeks for them to respond to CVS to refill a prescription. If I hadn’t hounded them I don’t know what would have happened. Had to go back for blood work because the tech did not order the tests that the doctor requested. Fairly chaotic and disorganized place.
Not pleased at all. My elderly mother had an appointment scheduled for this morning, yesterday she called to reschedule because she really didn’t want to go out in 14 degree weather. They told her they wouldn’t be able to reschedule until …
Horrible , horrible experience. Yes that’s two horribles. Make you wait forever with zero explanations or apologies. What’s the point of an appointment if you have to sit and wait for 45 minutes past your appointment time. …
I came to Soundview Urgent Care this past Monday 12/10/18 with over a 103 fever. I was given excellent care and advice on how to manage the flu by the PA Lloydacia Stevens and all of the support staff. This PA was both knowledgeable and extremely kind. I’m happy I chose Soundview for my emergency illness.
I can’t believe the drama with these reviews. I’ve been using this group with my mom..my self and before my uncle. I’ve have yet to encounter rude or unapologetic staff. We all have a bad day and let’s face it .. People want what the want …
This office prescribes me my thyroid medication, which is a treatment I need to take everyday in order to not feel extreme fatigue, nausea, and depression. Problem is, that it’s always like pulling teeth in order to get my prescription …
I’ve been a patient here for over ten years. I really like my doctors a lot and will continue to use them. My gripe is not with the doctors, but with the “group” …which has grown too large, too inconsiderate and in my opinion has lost …
I would never recommend Soundview. It is like a factory. My new primary-care doctor did not return my phone calls, though I called twice to get the results of blood work I had done in the emergency room. …
Great experience overall from the time I entered, till the time I left. 100% professional, sincere, thoughtful and friendly. It was my first time here and Doctor Vin Pillai and his nurse were both wonderful, thorough and extremely attentive…plus zero wait time!!!!
Dr. Marcie Wolinsky-Friedland
Never go to this doctor, she’s very condescending and rude towards her patients. …
I’ve been a patient for many years, with an average number of visits. Unless they are slammed during a flu outbreak, everything goes smoothly and efficiently. I’ve had several visits like today (routine blood tests), where I barely even sit down. The online patient portal works well and saves time.
Staff has no bed side manner. The doctors are good but the nurses need more training. Every time I go there I feel like a burden to them. I went to them during a difficult time in my life and and they played semantic games and were …
I have been requested my refill prescriptions for one week. They haven’t called my pharmacy yet. I have not having my medication for almost 5 days. Luckily my pharmacy gave a few days medication until my doctor office respond their phone …
Their office staff is so fresh and rude! You can tell they haven’t had the proper training as far as customer service goes. The low-class receptionists are BEYOND unprofessional. The low-class receptionists are BEYOND unprofessional. All …
I’ve been a patient with this practice since the early 90’s.
I’ve always had the best of care. I find the nurses and all the staff to be knowledgeable, experienced, kind & compassionate. I have experienced the delay in …
I attended this doctor’s office in hope of finding a primary doctor in Dr. Ortiz. Instead, I found Dr.Ortiz and this establishment unorganized and incompetent. I went in for a general check up and needed to get a TB Test for my institution. …
Words cannot express well enough what I feel. On March 8, 2020 (beginning of COVID outbreak) I called the on-call nurse and said I had a low-grade fever (99.5) but was doing well. She said to stay home, stay hydrated, and go to the hospital …
If I could give -1 or 0 starts I would. It is incredible the amount of money they charge for a service. When I called they told me something different!
My brother passed away a month ago due Venous Intestinal Thrombosis and I was …
Called on multiple occasions to schedule an appointment – one for a regular checkup and another for a medical concern. Their site indicates that either of these doctors have slots available through ZoDoc, which is confusing as the …
Do not recommend, steer clear!
I had made a name change on my account in their office, on their web portal, and …
It’s really annoying when I have an appointment, front desk people are rude they can’t even use their manners. Waiting time is for more than an hour. Is really frustrating.
DO NOT GO HERE. Gloria who answers the phone and is customer facing is in the wrong industry. Rude. Disorganized. Failed to follow up on requests to renew my Mother’s blood pressure prescription, sent two emails stating my Mother’s COVID …
I have had the worst experience with Dr. Leone. I asked for my physical and immunization forms to be signed by Dr. Leone and have been chasing for 2 months and still nothing. No one cares to return a phone call back to you after leaving …
Terrible customer service. Nurses and doctors do not care about the patients. After being taken over by Hartford Health, service and quality of care has gone down the drain and gotten continuously worse. …
I called this place after getting their number through insurance and spoke to reception about THERAPY and making an appointment to see a THERAPIST. I was called to confirm my appointment but the type of appointment was never stated again. I …
If you’re looking for a medical organization capable of communication, steer clear of Soundview. There is absolutely zero ability to get ahold of any human by phone and voicemails go unanswered. I had a very time-sensitive request for …
Steer clear of this practice. Had a 9:15 appointment for a physical. Two hours later I was still siting on exam table feet dangling in a johnny coat. Nurse didn’t care if I stayed or left. Decided to leave and woman at reception ( the only …
I’ve been a patient for more than 15 years. But since I haven’t visited their office enough because I haven’t been sick, they refuse to see me… even though I am sick. Find another provider who cares for their patients, not whatever holding company to whom they’ve sold themself.
How this place is still in business? The only one star is for the Dr that I met. …