Customers service SUPER RUDE they should just hire a new staff ,they not helping at all just rude and short the whole point for working in customers services is helping customers but they seemed not doing it so what is the point to be there ??? , is a big operation but too bad the customers service is scary customers away ,
I called to report a huge water leak on the alley they just said that the owner of the house has to call I don’t know who is the owner of the alley but when they see you watering your grass they want to give you a ticket
My family and i are not even living in our home because of the famaldayed comming from our floor joist. And our water bill is 170 this is BS!! Better get fixed!!
I go to pay my bill in person monthly and I’ve had nothing but GREAT customer service. I chat with the person taking my payment and they’ve all been nice!
This is the worst water I have ever had in a house. I thought the water was bad in Lochbuie this is much worse. This moring I noticed the hot water in the shower smelt like rotten eggs.
If you want to keep your appliances, expect to install a whole house filter and a water softener. If you expect customer service, drinkable water or accountability on their part for anything being wrong, you’re screwed.
One star only because zero stars is not an option. The worst water of any City I’ve ever lived in. Antiquated online bill payment system. Ridiculous water rates given the quality of water provided.
NO customer service, website doesn’t work for water payments, and the WORST automated system I have ever had to use. I always dread the 6+ minutes call just for a water payment…
The director for south Adams county water needs to be fired! Customers are misinformed and the water is horrible. These people have no clue on water quality. The sad thing is they just don’t care.
This water taste horrible whenever I come out the shower my skin is incredibly dry.This water has a tds of 500 straight out the tap horrible for aquarium usage aswell always leaving calcium crust buildup on the glass of the aquarium and white calcium residue on dishes
Water bill spikes for no reason every now and again for many people in the community. Adams county always blames it on usage. Water is expensive and most disgusting water around. Residents are all force to buy water softeners in order to make water usable. Pretty bad experience for everybody.
If I could I would give them -5 stars. They have the worst customer service and water. Also turned my water off even though I paid and didn’t knock or even leave a notice on my door and tell me to wait the next day. Real professional.
Please fix your phone payment option. I have told you about this for about 6 mos now that it is not working very well. When I put in all of the required information it does not read back my payment amount cents when verifying payment …
Besides the water being horrible. It’s like drinking sand. Their billing and customer service is the absolute worst. Their website looks like it was built in the 80’s by a 1st grader and we frequently have set up automatic payments only to …
water quality is still terrible after 15 years of living here, taste awful and turns all appliances requiring water to operate rusty. Needed to install a $1000 purification system with reverse osmosis just to drink and feel safe. When I first moved here my bill was $30 per month now $55 each month.
Wait till you need something from them…
like a billing statement..wont be able to find it…
like asking for a specific billing date (because all 12 of my other bills can do …
Terrible!!! Commerce city needs a new water service because this water service is the worst from water to customers service. Didn’t get any notification from them and well we called they’re so rude and told us that they can’t resend the …
There water is the very worst, moved into the district in October, my appliances are not working correctly, all of my dishes have hard water stains, it taste nasty. The water report says that it is ok to consume. My skin is always itchy and …
Vicki is the most non caring person I have ever met. It makes me so sad that some people don’t realize that people fall on hard times, especially around Christmas. . If I could give them negative million stars I would. I wish there was …
Sadly you have the leave a star otherwise you cant leave a review. This water is the worst. It’s hard, and if you ask a realtor about any water issues prior to buying a home they will FLAT OUT LIE and say they have to check but not that …
My tap water in the Turnberry neighborhood is almost undrinkable!! It looks and tastes fine but the water is SO HARD! Normal tap water is supposed to be between about 100-300 PPM at the absolute highest in a county. My tap water here rates …
South Adams County water is probably the worst water quality in the entire state of Colorado. The water is so hard that you are pretty much forced to have a water softener because if you don’t all of your fixtures in your home will get …
I come home from work last night saying I need to make a payment by 7 am the following day or my service will be disconnected, (which I’ve not missed a payment before). your office doesn’t open till 8 am so tell me how I supposed to contact …
The online bill pay service is an absolute joke. They switch platforms with no notice to customers prompting you to create a new account. Terrible utilities company. You can’t even escalate. No one cares.
After they decided to inform me $700 dollars later I had a water main leak which I couldn’t see because the line is buried under ground. I paid $400 because they couldn’t work with me on payments. Today I came home to a disconnect notice …
This is the worst service I have ever had with a water company. We paid our bill on time and spoke to someone about it. Then, randomly, they shut off our water twice in 3 days. We had to repay the bill with a late fee charge on it for them …
Absolute BS. Would do zero stars if I could.
Got a “High Usage Notice” on my door stating the water had been shut off due to a leak that they found this morning, but I didn’t arrive home until after their …
Reached out to Mr. Abel Moreno. He was responsive, communicated and had follow up to get my issue resolved. Thank you for taking my request seriously. Truly impressed with your response!
Hi, I would like some answers.
Back in Mid JULY, I received a EXTREMELY LATE Notice Stating Water was Found to Be Contaminated with HIGH LEVELs of Various Chemicals BACK in MARCH— What …
If I could give a negative star – I would! Management agreed not to let this one tenant get past due with their bill as it would get extremely high at times. I just learned that the water company is getting a new computer system and has …
Horrible service
bad service give
Always polite and helpful
The customer service is laughable.
Gas deaths of kids please help
Horrible water quality at twice the going rate
The worst water! Our bills are OUTRAGEOUS!!!!
Worst company I’ve ever had to deal with.
Theresa was extremely helpful and easy to work with.
Worst customer service. Worst water quality. Worst people.
Now they want to charge us more to soften the water that you can’t even drink.
Horrible water quality, expensive rates and now an increase for them to attempt to soften the water.
Customers service SUPER RUDE they should just hire a new staff ,they not helping at all just rude and short the whole point for working in customers services is helping customers but they seemed not doing it so what is the point to be there ??? , is a big operation but too bad the customers service is scary customers away ,
Do not trust this dishonest company they will try to get over you on your bill and charge you extra so sad so be be ware
These people have the worst customer service ive ever experienced. Would wrather speak to a machine they get more done.
They make it difficult to sign up/set up for your water billing. Very limited hours which is super unhelpful.
I called to report a huge water leak on the alley they just said that the owner of the house has to call I don’t know who is the owner of the alley but when they see you watering your grass they want to give you a ticket
My family and i are not even living in our home because of the famaldayed comming from our floor joist. And our water bill is 170 this is BS!! Better get fixed!!
Thier water is awful tasting and absurbly hard. It’s rediculous that an organization like this has such low standards in their product.
I go to pay my bill in person monthly and I’ve had nothing but GREAT customer service. I chat with the person taking my payment and they’ve all been nice!
This is the worst water I have ever had in a house. I thought the water was bad in Lochbuie this is much worse. This moring I noticed the hot water in the shower smelt like rotten eggs.
If you want to keep your appliances, expect to install a whole house filter and a water softener. If you expect customer service, drinkable water or accountability on their part for anything being wrong, you’re screwed.
One star only because zero stars is not an option. The worst water of any City I’ve ever lived in. Antiquated online bill payment system. Ridiculous water rates given the quality of water provided.
NO customer service, website doesn’t work for water payments, and the WORST automated system I have ever had to use. I always dread the 6+ minutes call just for a water payment…
The director for south Adams county water needs to be fired! Customers are misinformed and the water is horrible. These people have no clue on water quality. The sad thing is they just don’t care.
This water taste horrible whenever I come out the shower my skin is incredibly dry.This water has a tds of 500 straight out the tap horrible for aquarium usage aswell always leaving calcium crust buildup on the glass of the aquarium and white calcium residue on dishes
Water bill spikes for no reason every now and again for many people in the community. Adams county always blames it on usage. Water is expensive and most disgusting water around. Residents are all force to buy water softeners in order to make water usable. Pretty bad experience for everybody.
If I could I would give them -5 stars. They have the worst customer service and water. Also turned my water off even though I paid and didn’t knock or even leave a notice on my door and tell me to wait the next day. Real professional.
Please fix your phone payment option. I have told you about this for about 6 mos now that it is not working very well. When I put in all of the required information it does not read back my payment amount cents when verifying payment …
Besides the water being horrible. It’s like drinking sand. Their billing and customer service is the absolute worst. Their website looks like it was built in the 80’s by a 1st grader and we frequently have set up automatic payments only to …
water quality is still terrible after 15 years of living here, taste awful and turns all appliances requiring water to operate rusty. Needed to install a $1000 purification system with reverse osmosis just to drink and feel safe. When I first moved here my bill was $30 per month now $55 each month.
Wait till you need something from them…
like a billing statement..wont be able to find it…
like asking for a specific billing date (because all 12 of my other bills can do …
Terrible!!! Commerce city needs a new water service because this water service is the worst from water to customers service. Didn’t get any notification from them and well we called they’re so rude and told us that they can’t resend the …
There water is the very worst, moved into the district in October, my appliances are not working correctly, all of my dishes have hard water stains, it taste nasty. The water report says that it is ok to consume. My skin is always itchy and …
Vicki is the most non caring person I have ever met. It makes me so sad that some people don’t realize that people fall on hard times, especially around Christmas. . If I could give them negative million stars I would. I wish there was …
Sadly you have the leave a star otherwise you cant leave a review. This water is the worst. It’s hard, and if you ask a realtor about any water issues prior to buying a home they will FLAT OUT LIE and say they have to check but not that …
It’s like going in a circle you can never just get what you need…terrible terrible service. Wouldn’t recommend to anyone!
My tap water in the Turnberry neighborhood is almost undrinkable!! It looks and tastes fine but the water is SO HARD! Normal tap water is supposed to be between about 100-300 PPM at the absolute highest in a county. My tap water here rates …
South Adams County water is probably the worst water quality in the entire state of Colorado. The water is so hard that you are pretty much forced to have a water softener because if you don’t all of your fixtures in your home will get …
I come home from work last night saying I need to make a payment by 7 am the following day or my service will be disconnected, (which I’ve not missed a payment before). your office doesn’t open till 8 am so tell me how I supposed to contact …
The online bill pay service is an absolute joke. They switch platforms with no notice to customers prompting you to create a new account. Terrible utilities company. You can’t even escalate. No one cares.
After they decided to inform me $700 dollars later I had a water main leak which I couldn’t see because the line is buried under ground. I paid $400 because they couldn’t work with me on payments. Today I came home to a disconnect notice …
This is the worst service I have ever had with a water company. We paid our bill on time and spoke to someone about it. Then, randomly, they shut off our water twice in 3 days. We had to repay the bill with a late fee charge on it for them …
Second time they shut my water off with zero notice. This is the most expensive water in the metro area and it’s the worst quality you can’t drink it.
Absolute BS. Would do zero stars if I could.
Got a “High Usage Notice” on my door stating the water had been shut off due to a leak that they found this morning, but I didn’t arrive home until after their …
Reached out to Mr. Abel Moreno. He was responsive, communicated and had follow up to get my issue resolved. Thank you for taking my request seriously. Truly impressed with your response!
Hi, I would like some answers.
Back in Mid JULY, I received a EXTREMELY LATE Notice Stating Water was Found to Be Contaminated with HIGH LEVELs of Various Chemicals BACK in MARCH— What …
Why did Company Wait from March of 2022 to Mid JULY of 2022 to ISSUE WARNINGS ?? …
If I could give a negative star – I would! Management agreed not to let this one tenant get past due with their bill as it would get extremely high at times. I just learned that the water company is getting a new computer system and has …