I would like to thank the crew from Lancaster Ohio for reconnecting my electric here is Florida!!!! Way to go guys!!!!!! Thank you with all our hearts!!!!
the worst automated system i have ever seen, paid my bill and still couldnt get my power restored after hours. who ever came up with that system is a retard!!!!!!!!!!!!!!!!!!!!!!!
We lose power randomly several times a month, as well as other homes in our area and there is zero help and communication as to why problems occur. The only reason not giving one star is because we never go without power more than a few hours.
they want to charge late charges when you don’t have any late charges to begin with. getting them to take the late charge off is just a big hassle . customer service is horrible on the phone
We get new charges every billing cycle. Our bill has doubled and sometimes tripled since moving from a same sized apartment to our new home. Power is dodgy and can take a long time for them to dispatch someone to repair the issues in our …
I have been with South Central Power for 12 years and they have been great. Always quick to respond and restore power if there is an outage. I would recommend over AEP anyday.
how is it legal that South Central and AEP electric companies literally can hold monopolies on the area that you live they will not offer both services in the same area. We are in a pandemic and these companies are so heartless and cruel …
Had a in ground line (somehow) have a problem and lost power to half the house. South central had a truck out in 20 minutes and hooked up a temporary power source. Had the problem fixed once the yard dried up with very minimal yard damage. Workers were very polite.
i writing this because myboyfriend use there service and been waiting for about 3 weeks for a check that is owe to him from his deposit because his billed was paid on time and he no longer use there service and he having problem getting his deposit back
Call and try to check on when your powers coming back on because it’s been 3 days without it and they tell me to keep an eye on their website but hasn’t been updated in almost 12 hours
Not sure why they moved their office ? Now i have to pay online or drive to Lancaster and try to figure out their confusing building. No drive thru just a huge building.
High winds caused two branches to break and lay across the power lines behind my house. I call the emergency number and I’m met with “due to high call volume and long wait times we can not connect you to a representative please try again …
Our power went out after a storm, then it came back on. Then several hours later it went out ( No Storm) Like I said before. Make sure you have candles, lanterns and a generator because the electric isn’t that reliable
My power has been out 10 times in 6 months. This is the worst electric supplier I have ever had. They do a horrible job of maintaining their infrastructure. Do they care? No. No they don’t. They just want your money for their horrible service.
Horrible service, the staff leaves you on hold and never calls you back. I have been waiting a week for a Net meter for my solar and nothing. They are going to try to gouge me as long as possible. Would give them negative stars if possible.
They turned my electric off and said I had not paid my deposit for new service at my new home .This was 3 years before when I was establishing a new residence. I had to have electric inspection before getting electric turned on and …
They won’t give you any information about when the power may come on. The second a storm hits, the power goes out. It will stay out for hours. Funny thing is, our neighbors will have power, but we won’t. How does that work?
Our bill had continued to decrease over three months. We thought it was because we had intentionally cut our usage. SCP charged us several hundred dollars the fourth month because they said our meter was not working properly. They based …
This company sure takes advantage of the fact that local consumers have no choice in their electricity providers. I got my first bill which was double what I thought it would be and I have not even turned my A/C on for the summer yet. They …
Make sure you buy a generator, and lanterns and candles and a battery powered fan if you sign up with South Central. Our power has went out repeatedly over and over all summer long. The company fly’s a helicopter over and trims trees, the …
Tricky to get an actual person on the phone during a storm but once I did they were responsive and fixed the problem. There really should be a number to call for down power lines. Thanks for coming out on a busy night.
Lost power before the storms tonight due to some vehicle and power was back on within a couple of hours.Yoi guys are the best thankful we have south central and they got it repaired before the storm hit.We love having south central as our power company.
This is the worst power company ever everytime it rains or anything the power goes out I will never buy or rent a home whos powered by such a joke of a company we been without power sents 2am and its 7am still out and now it says 9am no …
Power outages often and occasionally with no apparent reason—no wind or rain. When it goes out once, it typically will go out again later the same day. Takes a few hours to “fix” What is even going on that power outages are so common??
Every week our power goes off at least once. Whats bad is they pay these tree companies to clean off the power lines and either the property owners will not let them on their land or they do not clean off enough to do any good. We pay our bill so at least you could do is make sure we have power.
Went and stayed with family because power was out. Got a text notification saying our power was restored. Drove over an hour back home and power was still out. Thanks south central!
I never do reviews and I hate being that person, until now, but SOUTH CENTRAL POWER COMPANY ARE SAVAGES! They turned my account off for being 2 days late from my payment arrangement I made with them, and granted that was my fault for giving …
I am only giving a 1 star because I don’t have the option of zero star! Out of the last 4 months I have only had 1 actual reading from my box and that was only because I requested it. I am getting estimated bills every month that are $200 …
There not like other companies who will work with the billing. Its either you have the money now or tomorrow your shut off. I understand they want paid but some live paycheck to paycheck and those paychecks dont fall on there timing. You …
I googled south central power to log on to pay my bill and I was surprised when I saw their low rating. I have had SCP for over 10 years and I have not had any problems with them. I seldom lose electricity, but if I do it’s always fixed …
It is dumb that in Ohio-USA, I have to enter a “1” to use English in a call to your office.
Also stupid is that I can’t pay a bill by phone that is a “200” account.
Negative stars is more appropriate. They throttle down my amperage and cause my tools not to work. I get just enough power that they will work but NOT enough amperage to meet the tool requirements to operate. Lower amperage will cause your …
The electricity rates with this company are totally ridiculous. The highest I’ve ever paid anywhere in my life. I’m glad we’re moving from the area. You can do a lot better.
If I could give negative stars I absolutely would. We live on 180 and our power goes out if the wind blows. No lie! Our section has a whole 4 houses on it and we are low priority on their totem pole. They never update their infrastructure …
I’ve been with South Central Power for 9 months now and I’m very happy with the service. Despite being out in the country with a 1/4mi high voltage leg for only my home I have had no outages, whereas AEP power in the city goes out all the …
I like this co-op power company. It’s funny when you are asked at a store if you want to switch your electric company and you say you have South Central. They end up saying, “Never mind.” They know you won’t switch. Yes they can switch …
Have been with South Central for years. Yes, they are a co-op so power costs a little more. The service has always been reliable. Have some outages when it storms….as would or should be expected. They always work hard to get you …
I understand that their rates are high being a rural provider, and I get that repairs after the recent ice storm take time due to the fact that customers are spread out over a wide area with lots of rugged territory. That said, wow..just …
This is ridiculous! I completely understand power outtages when storms occur and mother nature has blew ice storms our way. I get that it may sometimes take more than a day or two. However, we have been without power since Wednesday night …
I would rate a zero if possible and I would put money on it that if people could pick their power company they would go out of business. They turn off peoples power a day before a huge snow storm when the bill was only one day late, on top …
Thee worst power company of all time. And, they don’t even care! Why? Because you’re stuck with them and there is nothing you can do about it other than move out of their service area. I wish I knew that before I moved into their service area.
This company in Ohio that service a city in which I lived in Pickerington Ohio, is a fraud and scammers! I received a bill out the blue from 2020! Two whole years ago. For services which I didn’t even live in the residence anymore I had …
I’m really peeved right now. SCP came out and chopped down a massive amount of pine trees between our house and our neighbors to fix an outage. Now they are refusing to clean up the mess because it was due to a power outage. We pay an exuberant amount monthly for electric to receive such subpar service.
We are constantly having power outages for no reason. Perfectly sunny day then all of a sudden power goes off. Then comes back and does this the following week. We are told it’s resolved and then still does it. Currently sitting here again …
$100 reconnection fee which doesn’t goes towards your Bill is ridiculous for owing $66 , this has to be illegal, I’m looking into it now to find out what can be done, your forced to use this electric company which is wrong, should definitely have options
I wish I could give this company no stars. Whoever is Shelly or Laura that works for this company need extensive training. The lack of knowledge and competence is outrageous. When you call in and request to speak to a manager refuse to …
The company does not care or want to help the know they are the only power company in the area and know you have to pay and do what they say if you want power
If you’re looking to go solar in SCP’s area, you may want to look elsewhere. SCP no longer offers net metering and has switched to a net billing model. IE. you get paid $0.07 per KWh produced while they get to bill you $0.08+ per KWh used. …
Their rates are outrageous, just moved to a new 2 bedroom apartment and paying over $200 a month for electricity, when my bill use to be around $97 with AEP. I love the apartment but will definitely move out after my lease is up just …
Just moving to Fairfield county, owners of the house didn’t tell us they were leaving early. They called to tell us we could move in, electric company came out an hour later and shut off our electric on a Friday. Then, we couldn’t get …
This electric company is absolutely ridiculous. We just moved here from Tennessee and we had 3 fish tanks running, lights were always on, and our bill never went past 200$. We live in a duplex now there’s people beside us and I’m pretty …
Not willing to help people
Very rude
HORRIBLE PEOPLE. WILL NOT WORK WITH YOU.
..
Awesome new facilities!
Employees are terrible at customer service 🙄 …
Horrible customer support. They have no conversations with a person
available.
Wish power outages didn’t happen so often and for so long.
Better off buying some solar panels if you have the money
Never had our electricity go out so much through South Central!
Rude people they don’t care about there customers
At all
Most unreliable service I’ve ever seen
I would like to thank the crew from Lancaster Ohio for reconnecting my electric here is Florida!!!! Way to go guys!!!!!! Thank you with all our hearts!!!!
The worst electric service ever!
the worst automated system i have ever seen, paid my bill and still couldnt get my power restored after hours. who ever came up with that system is a retard!!!!!!!!!!!!!!!!!!!!!!!
Turned off power over 18 dollars even in this cold snap – 15
Excellent service and response time went beyond our expectations! Thank you!!!
Apparently the Sheridan sub station is down. Good that it is not during the heat of the day.
I have been a SCP customer in 3 locations over the last 13 years and they have been nothing but fantastic to work with!
Way too many power outages I’ve never experienced this before with AEP
If you have south central power, make sure you have plenty of lanterns, batteries, a generator and an alternative heat source. …
We lose power randomly several times a month, as well as other homes in our area and there is zero help and communication as to why problems occur. The only reason not giving one star is because we never go without power more than a few hours.
Power restored at estimated time – THANK YOU!!! Outages are always a big bother, but the info available online is really helpful!
they want to charge late charges when you don’t have any late charges to begin with. getting them to take the late charge off is just a big hassle . customer service is horrible on the phone
We get new charges every billing cycle. Our bill has doubled and sometimes tripled since moving from a same sized apartment to our new home. Power is dodgy and can take a long time for them to dispatch someone to repair the issues in our …
I have been with South Central Power for 12 years and they have been great. Always quick to respond and restore power if there is an outage. I would recommend over AEP anyday.
Christmas eve 6 inches of snow power goes out 8 pm they had it back on in about 1 hour GREAT JOB THANK YOU ALL!!!!
Customer service here is completely terrible. Avoid this company if at all possible. What a joke
I spoke with someone from customer service I can’t remember her name but she was extremely rude and hanged up on me. Worst electric service ever.
how is it legal that South Central and AEP electric companies literally can hold monopolies on the area that you live they will not offer both services in the same area. We are in a pandemic and these companies are so heartless and cruel …
Had a in ground line (somehow) have a problem and lost power to half the house. South central had a truck out in 20 minutes and hooked up a temporary power source. Had the problem fixed once the yard dried up with very minimal yard damage. Workers were very polite.
I have never had any issues with service. Thanks South Central for keeping the lights on!
i writing this because myboyfriend use there service and been waiting for about 3 weeks for a check that is owe to him from his deposit because his billed was paid on time and he no longer use there service and he having problem getting his deposit back
Added 179 deposit fee to my bill and then shut my electric off and I got paid in 7 days and they wouldn’t wait. They are very rude as well.
Call and try to check on when your powers coming back on because it’s been 3 days without it and they tell me to keep an eye on their website but hasn’t been updated in almost 12 hours
I really hate your company so much. If I had an opportunity to use a different one I would. Our next big investment will be solar panels.
Not sure why they moved their office ? Now i have to pay online or drive to Lancaster and try to figure out their confusing building. No drive thru just a huge building.
In the rare chance the power goes it, the power is back relatively quick. Never had any problems with South Central.
High winds caused two branches to break and lay across the power lines behind my house. I call the emergency number and I’m met with “due to high call volume and long wait times we can not connect you to a representative please try again …
The ladies that work in there are always so nice. They have never messed up anything for me. Any issue I have they fix very politely with no problems.
Our power went out after a storm, then it came back on. Then several hours later it went out ( No Storm) Like I said before. Make sure you have candles, lanterns and a generator because the electric isn’t that reliable
My power has been out 10 times in 6 months. This is the worst electric supplier I have ever had. They do a horrible job of maintaining their infrastructure. Do they care? No. No they don’t. They just want your money for their horrible service.
Horrible service, the staff leaves you on hold and never calls you back. I have been waiting a week for a Net meter for my solar and nothing. They are going to try to gouge me as long as possible. Would give them negative stars if possible.
They turned my electric off and said I had not paid my deposit for new service at my new home .This was 3 years before when I was establishing a new residence. I had to have electric inspection before getting electric turned on and …
They won’t give you any information about when the power may come on. The second a storm hits, the power goes out. It will stay out for hours. Funny thing is, our neighbors will have power, but we won’t. How does that work?
Our bill had continued to decrease over three months. We thought it was because we had intentionally cut our usage. SCP charged us several hundred dollars the fourth month because they said our meter was not working properly. They based …
This company sure takes advantage of the fact that local consumers have no choice in their electricity providers. I got my first bill which was double what I thought it would be and I have not even turned my A/C on for the summer yet. They …
Make sure you buy a generator, and lanterns and candles and a battery powered fan if you sign up with South Central. Our power has went out repeatedly over and over all summer long. The company fly’s a helicopter over and trims trees, the …
Tricky to get an actual person on the phone during a storm but once I did they were responsive and fixed the problem. There really should be a number to call for down power lines. Thanks for coming out on a busy night.
Power goes out way too often. Terrible service.
Lost power before the storms tonight due to some vehicle and power was back on within a couple of hours.Yoi guys are the best thankful we have south central and they got it repaired before the storm hit.We love having south central as our power company.
This is the worst power company ever everytime it rains or anything the power goes out I will never buy or rent a home whos powered by such a joke of a company we been without power sents 2am and its 7am still out and now it says 9am no …
Power outages often and occasionally with no apparent reason—no wind or rain. When it goes out once, it typically will go out again later the same day. Takes a few hours to “fix” What is even going on that power outages are so common??
Every week our power goes off at least once. Whats bad is they pay these tree companies to clean off the power lines and either the property owners will not let them on their land or they do not clean off enough to do any good. We pay our bill so at least you could do is make sure we have power.
Went and stayed with family because power was out. Got a text notification saying our power was restored. Drove over an hour back home and power was still out. Thanks south central!
I never do reviews and I hate being that person, until now, but SOUTH CENTRAL POWER COMPANY ARE SAVAGES! They turned my account off for being 2 days late from my payment arrangement I made with them, and granted that was my fault for giving …
I am only giving a 1 star because I don’t have the option of zero star! Out of the last 4 months I have only had 1 actual reading from my box and that was only because I requested it. I am getting estimated bills every month that are $200 …
There not like other companies who will work with the billing. Its either you have the money now or tomorrow your shut off. I understand they want paid but some live paycheck to paycheck and those paychecks dont fall on there timing. You …
I googled south central power to log on to pay my bill and I was surprised when I saw their low rating. I have had SCP for over 10 years and I have not had any problems with them. I seldom lose electricity, but if I do it’s always fixed …
It is dumb that in Ohio-USA, I have to enter a “1” to use English in a call to your office.
Also stupid is that I can’t pay a bill by phone that is a “200” account.
Negative stars is more appropriate. They throttle down my amperage and cause my tools not to work. I get just enough power that they will work but NOT enough amperage to meet the tool requirements to operate. Lower amperage will cause your …
The electricity rates with this company are totally ridiculous. The highest I’ve ever paid anywhere in my life. I’m glad we’re moving from the area. You can do a lot better.
If I could give negative stars I absolutely would. We live on 180 and our power goes out if the wind blows. No lie! Our section has a whole 4 houses on it and we are low priority on their totem pole. They never update their infrastructure …
I’ve been with South Central Power for 9 months now and I’m very happy with the service. Despite being out in the country with a 1/4mi high voltage leg for only my home I have had no outages, whereas AEP power in the city goes out all the …
I like this co-op power company. It’s funny when you are asked at a store if you want to switch your electric company and you say you have South Central. They end up saying, “Never mind.” They know you won’t switch. Yes they can switch …
Have been with South Central for years. Yes, they are a co-op so power costs a little more. The service has always been reliable. Have some outages when it storms….as would or should be expected. They always work hard to get you …
I understand that their rates are high being a rural provider, and I get that repairs after the recent ice storm take time due to the fact that customers are spread out over a wide area with lots of rugged territory. That said, wow..just …
This is ridiculous! I completely understand power outtages when storms occur and mother nature has blew ice storms our way. I get that it may sometimes take more than a day or two. However, we have been without power since Wednesday night …
I would rate a zero if possible and I would put money on it that if people could pick their power company they would go out of business. They turn off peoples power a day before a huge snow storm when the bill was only one day late, on top …
Thee worst power company of all time. And, they don’t even care! Why? Because you’re stuck with them and there is nothing you can do about it other than move out of their service area. I wish I knew that before I moved into their service area.
This company in Ohio that service a city in which I lived in Pickerington Ohio, is a fraud and scammers! I received a bill out the blue from 2020! Two whole years ago. For services which I didn’t even live in the residence anymore I had …
I’m really peeved right now. SCP came out and chopped down a massive amount of pine trees between our house and our neighbors to fix an outage. Now they are refusing to clean up the mess because it was due to a power outage. We pay an exuberant amount monthly for electric to receive such subpar service.
We are constantly having power outages for no reason. Perfectly sunny day then all of a sudden power goes off. Then comes back and does this the following week. We are told it’s resolved and then still does it. Currently sitting here again …
$100 reconnection fee which doesn’t goes towards your Bill is ridiculous for owing $66 , this has to be illegal, I’m looking into it now to find out what can be done, your forced to use this electric company which is wrong, should definitely have options
I wish I could give this company no stars. Whoever is Shelly or Laura that works for this company need extensive training. The lack of knowledge and competence is outrageous. When you call in and request to speak to a manager refuse to …
The company does not care or want to help the know they are the only power company in the area and know you have to pay and do what they say if you want power
If you’re looking to go solar in SCP’s area, you may want to look elsewhere. SCP no longer offers net metering and has switched to a net billing model. IE. you get paid $0.07 per KWh produced while they get to bill you $0.08+ per KWh used. …
Their rates are outrageous, just moved to a new 2 bedroom apartment and paying over $200 a month for electricity, when my bill use to be around $97 with AEP. I love the apartment but will definitely move out after my lease is up just …
Just moving to Fairfield county, owners of the house didn’t tell us they were leaving early. They called to tell us we could move in, electric company came out an hour later and shut off our electric on a Friday. Then, we couldn’t get …
Thank you South Central Power!! We appreciate you taking care of us on this very cold night.
God bless the workers! …
This electric company is absolutely ridiculous. We just moved here from Tennessee and we had 3 fish tanks running, lights were always on, and our bill never went past 200$. We live in a duplex now there’s people beside us and I’m pretty …