Our staff created and donated 50 “Blessing Bags” for The Unforgotten Haven, a non-profit organization that makes weekly Homeless Outreach visits … See more
Still a solid first place winner of the “Worst banking experience ever” award! Constantly getting hit with astronomical overdraft fees due to the inconsistency and delays of the systems ability to display real-time information! We’ve began …
I have several frustrations with this bank. Trying to contact them through the website “chat” feature is useless. On multiple occasions I waited over an hour. The entire time I was “number 1 in line” and would be helped momentarily. This …
This place of business is HORRIBLE!!!!! THEY WILL RIP U OFF OFF YOUR MONEY!!!!! THIS HAS HAPPENED TO ME THREE TIMES. I’M FILLING A LAWSUIT AGAINST THIS COMPANY. STAY AWAY FROM FIRST HARVEST.. THEY WILL OVERDRAFT YOUR ABOUT.. PLEASE STAY AWAY IF YOU WANT YOUR MONEY.. IT IS NOT A GOOD CREDIT UNION. NO UNION AT ALL.
I’ve been banking with them for 18 plus yrs. And I like the personal care & the security of not allowing any fuad activity going on without my knowledge.
My security question ALWAYS seem to change on weekends and holidays. You can’t even change your password without speaking to someone! With all the fees you charge you need to update your system. Sickening
This has been my bank for almost 15 years and it’s a wonderful bank. They are convenient, the employees are courteous and friendly and they are in business to help people!
I’m a customer here at the bank this is one of the most unprofessional Banks I ever been with with the assistant manager she is very very unprofessional and has a very nasty attitude and mouth I’ve been a loyal customer to this bank for …
ABSOLUTELY TERRIBLE, THIS IS THE WORST BANK I HAVE EVER WORKED WITH!!!!!!! wish I could give this place zero stars…. the customer service is terrible, the information given is incorrect and no one takes responsibility for their mistakes. …
Service speed is on par with DMV, definitely a state run bank. Interest rates are low employees are easy to work with that’s about it. Everything else is barely ok
This So called credit has slowly going down hill, 1 call wait times, horribile customer service, very very sad, been with SJFCU for 35 yrs, but not for much longer, very poorly run establishment, what a shame. 😒 …
After 30 plus years have NEVER been treated so poorly. If I could give ZERO STARS I would. Hey Mr Hubbard hope you or someone reaches out and ask the most important question….. WHY !!!!!!
Denied personal loan 2x even though I monitor my own credit and my score keeps going up. At this point I’ll probably just close my account and stay with TD BANK.
I couldn’t deposit money through the atm and the only thing that they could tell me is they don’t see nothing wrong on they’re end. This was after being on hold for 45 minutes jus to speak with someone
They use to be a good place I have been with them for a very long time you can’t call I try to call auto information and you can’t even get on that I am locked out of my account on line for two months now been to the back and they reset it …
Terrible, horrible, nd horrendous. Unhelpful, unprofessional, nd unfriendly, nasty actually. Spiteful as if the money is not mine that I worked for. Everything Ive needed down to a stamped statement for mortgage app has been a nightmare …
I’m a very busy person never have time to make it while the bank is open I use the ATM to deposit my money but 80% of the time the ATM doesn’t work and the other ATM inside doesn’t accept deposits of any sort, customer service is helpful …
Choose a different credit union. The customer service is horrible, even when they make mistakes. One too many mistakes for me, not with my money. Nope.
There are no hidden fees waiting to pop up and drain your account.
You don’t need to keep huge amounts to avoid fees or penalties.
You get a helpful “real” human being when you call with questions. …
If you like it when your paycheck posts early in the morning, or better yet, the day before payday, this is not your bank. Lots of services require showing up in person (would you prefer to drive to the sticks or the location with bullet proof glass in Camden?). Personally, I’m looking for a new place to keep my money.
For months I have tried to switching my tags to a different state. SFCU refuses to mail or fax, a copy of the lien holder to my designated tag agent.I’m currently on hold, 12 minutes and 38 second, and counting…
They are not professional. Personal loan is very hard to get . They approve for you Auto loan upto $15000 but will not approve you for $5000 persanal loan. Never told you until you called. Very slow they never called you until you Call …
Had large sum of money in vacation club for European vacation. When my balance for the trip was due, they would not release my money. It appears they only transfer funds on April 1st, however, my balance for the trip was due the 16th of …
Anytime I want to give this place a shot NO ONE ANSWERS – I went to the branch to GET A LOAN which is what they should be focusing on and they stated I had to make an appointment?
I have scrolled through this feed and taken pictures of all of the comments on here that validate my experience with this bank …what’s more insulting is the cookie cutter response from whatever person was assigned this mundane …
This is the worst bank in the area. I’ve held a savings account at their Moorestown branch of theirs for almost 7 years now and have had the worst experience applying to a credit card. Not only did each one of their representatives AND two …
I’m not a member anymore. Between not refunding overdraft fees for fraudulent purchases, to my card being declined in the most ridiculous of places, to both allowing me and refusing me overdraft protection at the same time, to what I’m …
Terrible customer service. I was in a boating accident and my checks were slightly weathered. The teller left the desk. And came back two minutes later. He put my checks through the tube and said they couldn’t cash the checks. I asked to …
Called this bank and they gave me information that I found out later wasn’t correct. Poor customer service the person that answered the phone had no customer service skills. Not wasting anymore time with them taking my business to USAA
After charging my wife a $35 overdraft fee 7 times even though we had overdraft protection, we’re done with this pig sty of a credit union. It’s been nothing but problems since day one. Took 2 months for our debit cards to be sent to the …
4 hours today just trying to make a CC payment…zero stars would be a better choice…awful stay away. So someone called this morning….left no name…waited on hold for 25 minutes on a return call…no one put notes in my file, they have …
At it again for the second time this week, already on hold for half hour. First time it was over an hour. Very unprofessional, i will be looking for a new bank as soon as i get a chance. 😡😡🤬🤬🤬 …
Been with South Jersey cridet union like twenty years had loans and payed them back in like 3 weeks they told me I should take my time to pay it off like six months know Since first harvest I apply for a personal loan they said NO and I have derict deposit not really the same loyalty to long time members me are my mom
They don’t have telephone banking anymore ivy is permanently dead and they nickel and dime you to death. And there’s no accountability..They hide in that brand new building so they don’t have to speak to their patrons face to face and …
This is the worse bank I’ve ever been a part of, I’ve been sitting in the drive through line for 43 minutes so far and I’m still not being helped and I can’t get out of the line!!!! The 2 other lines continually move. No low interest rate is worth this torture!
For all the upgrades this place really sux. NO customer service after closing & AVA is useless.. How can you call yourself a financial institution? ??UNBELIEVABLE!!!
Had a multi year run with good business and then a problem occurred and I did not nor did anyone else agree whatsoever with the way they handled it and we all thought they were very petty when it came they definitely could have handled it …
I CANNOT wait to cut ties with this credit union, since the switch I’ve been hit with overdraft fees, the services they have suck, customer service is horrible!! I never had any of these issues when it was SJFCU, I’m done!!
I lost my id on a trip but I went in the bank with all information too prove who i am and was in able to withdraw money that I wanted.I wake up today and see there is a hold on my account which the check I deposited was verified.I cannot get a hold to anyone there’s no help I will be taking my money out of here.
Since changing names The level of Care previously provided by South Jersey is gone, Attempted to to open New accounts here and Just !WOW.. Unprofessional Ignorant Rude people here Avoid at all COST!!!!…
This financial institution used to be a great company to bank with, but over the past few years it has declined dramatically. Customer service (per management and supervisors) has been terrible, constant long hold times over the phones, and …
sounds like nothing but problems, and same stock answers to customer issues. I’m having issues with my account again, and almost impossible to get through. Just issue after issue
Other than getting denied a auto loan after banking here for years. I also can’t cash a check from my job at the bank I’ve been banking with for years. Oh and it’s the same company that my direct deposit comes from.
First Harvest is Horrible, I cannot acces my account from the app, I have been a Loyal customer of SJFCU for years over ten, I never had a problem with their services, now First Harvest on the other hand, I have had multiple overdraft …
I called to ask info for their credit card so I was transferred to ‘credit card services’… after waiting 15 mins I spoke with a lady that was clueless. Had no info for me. Told me that I need to talk to member services for info.. had me …
No customer service, doesn’t exist. I can not access my own money. I’m filing complaints with NJ department of banking, and the consumer financial protection Bureau (CFPB).
To bad that I couldn’t leave it as a 0 star. I have had several accounts with this bank for many years. I realize that after they switch to first harvest,that I can no longer get on to my mobile app. I had no problems login in before they …
Been with this bank for the passed 13 years at least. Back when Ben was president. They were so personal and it was such a nice place to deal with. Now the customer service lacks. And they literally stole money from my account without and …
I have been waiting almost 6 weeks for replacement debit card. Had to cancel first one after 4 weeks. Sent that replacement to Deptford branch. 15 days and counting. Poor and incompetent service. Should have sent FedEx to me. Held a business deposit 3 weeks without notifying me. Not happy. Luckily I still have second bank
I gave them 1 star because I couldn’t give 0. I have been a customer for over 10 years. I have a savings account, Christmas Club and a vacation club with them, all with direct deposit from my work. The Christmas club is paid out on October …
I feel like it is my own personal bank. Every employee will take out as much as he/she needs to help me. The line moves pretty quickly inside. The drive through people are also very accommodating. I am very happy, I only wish they had more locations!
Ease of doing business with this bank is the worst I’ve ever experienced! I wanted to set up automatic transfers into my savings with them. After numerous unsuccessful attempts to set it up on line, I went to their Nixon Drive, Mt. Laurel …
i am still on hold – on hold for over an hour and still havent been able to speak to anyone. they changed my password log on and now I can get into my account. there is something wrong with this place – i am moving my money
My husband was deceased. On a day off, I presented at the bank with appropriate documentation to close out his accounts. There was NO ONE else in the bank. I was advised that I could not be helped because I didn’t have an appointment. …
I realize the CU has gone through a large transition but it is impossible to get through to member services! I’ve never experienced this in the years I’ve been with the credit union.
This company is trash! They took over my credit union and have ruined everything. Their customer service is horrible. I have been on time with my payments and had a good fico. They took over the accounts and ruined my credit and have still …
Terrible bank. Can’t wait to switch. Terrible customer service in person when they choose to follow their hours and open at there few that are even open. And don’t bother on the phone. You wait an hr on hold to speak with someone who says they can’t help you. Oh and the excessive fees. 🙄 …
Communication with their customers is sub par. The hours are terrible and the ATM fees are ridiculous. Changing the entire bank without notice. Nope. I’ll be closing my account. I can never get there during their hours.
unbeknownst to me they put a limit on how much of MY MONEY I CAN SPEND. i was booking a trip online and couldnt because i couldnt spend over $2000 OF MY MONEY because they needed to increase the limit on how much OF MY MONEY I CAN SPEND! …
I first banked when they were SJFU and since the change to First Harvest I am very dissatisfied with the excessive fees, poor customer service and absurd policies. Never thought I would feel a credit union was worse than a national bank. …
My mom started my account when I was a child and it was known as SJCU. Since the change I have had a horrible experience with their services. There’s a huge lack of communication from this credit union. I had my account set up to where …
STAFF DOES NOT RETURN CALLS. I’M SO SORRY I GOT A LOAN WITH THIS CREDIT UNION! SOOOOO UN PROFESSIONAL! I FEEL I DON’T MATTER. I received a reply from my review. I called the number and left a message. NO ONE CALLED ME BACK!! i AM SO TIRED …
Update…Forget about calling David Storione like seen in many responses from First Harvest here. I called several times, left a detailed message and still no response. All this just adds evidence to any action you all want to take. I …
Horrible service. Been trying to call for several days and no one answers. How can they prevent you from accessing you account for 2 wks. by changing the account # ?? If I use atm to check balances I’ll be charged a service fee. Also …
I’ve been here for over 30 years and it has never been this bad! They have messed up all of my accounts and bills that were paid out of this account. I am beyond frustrated and it is time to move on. I’ve been days trying to undo the damage they have done.
I always have issues with online banking. I have to then call and speak with a rep but only after being on hold for over and hr each time. Terrible credit Union. Closing my account.
This is by far the worst bank that I ever had! I had fraud on my account and I am still fighting with them to retrieve my funds. Then they charged me every time THEY move money over the cover the funds from the fraud purchases. This is …
The Voorhees branch needs to do better they are always low on tellers. The customer service on the phone is horrible. I waited 30 mins on the phone and still no one answered I had to drive to deptford, NJ just to cancel my card. I hope they hire more people
Had to lower my rating, first harvest has dropped the ball again and again. Failure to approve loans that SJFCU had no issues with, failures in customer services and misrepresentation of information from your associates, inadequate warnings …
Make sure to log in every 6 months or they hit you with a charge to your savings account. I have a loan with them from when they were SJFC and everything is automatically done from my primary bank. Long story short I only log in once a year …
Having several bank accounts at different locations you learn what you like and don’t like. The only other bank I found worse then this place was TD. Their customer service is horrible, your mostly met by ignorance and lack of training. I …
They used to be good when they were South Jersey Credit Union. Now you can’t get anyone on the phone. I’ve been on hold for an hour to straighten out an error on my account. And limited hours for in person issues.
Actual rating is ZERO STARS! Been a member a little over 6 months. Atrocious customer service. You will be on hold at least 20 min before someone picks up. They fee you to death. $1.50 for each ATM that is not affiliated with them, so if …
First of all there should be an option for 0 stars and even negative stars. They could be used in this post. This bank should be O stars at the absolute highest, but should be lower! The hours are horrible! 9 AM to 4PM Monday through …
I am rating this location 5 stars because of Edward in the Deptford NJ branch, I can see he is working diligently to provide exceptional customer service so thank goodness you have such a gem of a human on your team! The call center staff …
June 24,2023
Where do I start! They change their name with out any notice. Debt card is still SJFCU how can this be? It’s and hour and 30 minutes on hold waiting to speak to customer rep.looking to get some answers! Time to look for a new bank
First Harvest Credit Union is a financial institution that gives competitive rates, better than most banks.
First Harvest Credit Union is socially responsible and strives to incorporate a …
Online and mobile banking was posted to be down from 6pm Saturday, August 6 until 2am Sunday, August 7. It is now 6:30pm on Sunday and I cannot access my accounts. They do not have 24/7 customer service, so I was unable to find out what was …
I been banking with them for years and I’m going to be switching banks soon. Since they switched over I have nothing good to say about them but bank elsewhere if u are looking to join a credit union. This is not the one.
Customer service will shuffle you around from person to person. Very disappointed with the new website. Hard to understand and the visa portion has yet to come on line so I can’t use my card because I can’t track it. Also have to call to to find out balance and payment information.
I didn’t think the customer service could get any worse at South Jersey Federal Credit Union. Then First Harvest took over or they changed their name…not sure but I call and call and sit on hold forever. I went on thier website and tried …
Been with them since 2017 & honestly I should’ve been left. Not enough banks, atm always down especially in Camden so I started going to deptford since it’s drive thru, that atm has been down also & the lines are always extremely long they …
Hold times are ridiculous. I used to love banking with SJFCU. Now I’m leaving. Carmen that answers the phone was condescending and I don’t keep it. With the system reset, I couldn’t get into online banking. Called 2x on hold for 42 mins …
If I could give them a 0 rating I would. Since the change over in May from South Jersey Federal Credit Union to First Harvest Federal Credit Union when I go online to check my credit card payment due it telling me $0.00. I Made an online …
If I could give this bank no stars, I would! This bank is the worst. I would suggest getting a bank account here for cheap interest rates for getting a car and that is it! I can tell you countless stories about how this bank is a failure. …
UPDATE #3 – Fraudulent charges were deposited back into my account. I’m appreciative that all money was recovered but the resolution process was unnecessarily frustrating. …
I barely do reviews, I don’t have time. However, I would use a whole vacation day just to warn others to avoid banking here. I’ve been a customer for over 20 years. The recent change in management is despicable. Customer service is non …
This credit Union used to take care of its members. It was one the best in South Jersey. The new bank doesn’t care about its members and only wants to sell you products. Customer service is sadly gone and soon I will follow. RIP South Jersey Federal.
Looking for a great customer experience? Wait times more than 25 minutes to speak with someone on the phone? How about an app that is constantly crashing and experiences technical glitches? Expired debit card? That’ll be $10! Well if …
Used to be a great bank years ago. Now with the new name has come a whole bunch of problems. Not only are the hours terrible for people who work past 4pm, but they’re always messing up and god forbid you try to get ahold of anyone to figure …
Terrible customer service and management. Stay away. I traveled (3.5 hours) to this branch from out of state to close my mother’s account who died. I brought all necessary documentation with me. I was told that I needed to schedule an …
I had 1,000 dollars stolen from my account ( this was brought to my attention from the bank). they send me a a dispute form to fill out and then I get a call saying I have to contact the place where my money was taken and get them to send me a letter saying they are not responsible before they take action. This is absolute garbage.
Their recent changes (converting six digit account numbers to longer ones, name change, etc.) were done so poorly. I spent hours on hold by phone and chat to ask a yes/no question about information they should have had on their website. …
Have been calling to change my address for over a month. I have been on the phone for as long as 1hour and a half. I didn’t want to make an appointment because that will take weeks. I have had so many problems with my account that I am ready to close my account. Been there since 1976. Customer service sucks.
So I was a member of Global 1 Fcu. Which recently merged with First Harvest. Ever since the merge I’ve been having trouble reaching anyone on the phone. Customer Service needs some tweaking. Just did my first deal under “first harvest”, a …
What an awful banking experience. They will deny you of a Holiday loan around Christmas time after being a member over 10 years while still receiving your direct deposit every week from your employer. Hold your money for days at a time …
Worst bank I’ve ever dealt with. Useless and will never help fix any issues you have. I’ve had multiple issues with this bank for years, i finally had enough after they changed my account number without telling me which caused a load of …
I had a wonderful experience getting my auto loan from First Harvest Credit Union. The process went incredibly smooth and my representative was proactive, responsive, and on top of everything. Could not recommend more.
The door and website says they open at 8:30 but apparently not because I stood outside for 10 minutes while the workers walked by and did not acknowledge me standing at the door. At the least they could’ve came and told me when they were opening.
First Harvest likes to mention how important good standing relationships are with their customers in the community.
Despite our good standing relationship, they have consistently disappointed me. …
Things have certainly changed since this bank switched from SJFCU. I used to get annoyed when the fraud department called all the time or denied charges for security, but I knew it was for my safety. Now, they don’t detect anything. They …
My name is Dashawn Jones. I don’t normally do this but I wanted to personally say STAY AWAY FROM THIS CREDIT UNION!! they are the absolute worst. My account has been open for 3 months and I still have not received a card in the mail. For …
This has to be the worst banking ever. I have tried to call the customer service line at different time frames and still have been unsuccessful with speaking to anyone after waiting an hour once, and 30 mins 2 other times. Im definitely …
First Harvest credit union is honestly the worst banking experience I’ve ever had in my life, extremely disappointed in the way this place is run and lack of efficiency and attention to detail. They are way behind in regards to what PNC …
Terrible! Been on and off with death, sickness at the family asked several times for covid help been denied lost job now waited on disability check and all knows how long it takes. Collection department make ugly comments and don’t want to …
First Harvest change from South Jersey credit union. I called them several times and requested for deposit slips so my account can continue to be active and a direct deposit form . I have to wait until I got a young lady from member service …
A few months ago my sons car broke down in front the First Harvest C.U. He called for a ride, and wanted me to drive him to his bank in Swedesboro to cash his pay check from UPS so he could get the car towed to the repair shop. Since I have …
Ever since South Jersey Federal Credit Union switched over to being First Harvest Credit Union, customer service has been the WORST EVER! You always have to wait at least an hour or longer to reach someone on the phone. Issues are still …
Been with them since they were south jersey Federal credit union and they were good with no issues even first harvest for a good while. But I have reported my card lost the last week of November and still haven’t received a new debit card. …
I have been a member of South Jersey Federal Credit Union for 20+ years, and have never had an issue with them. I recently applied for my 3rd car loan, September 2022, and there were some technical issues that caused some stress and …
This bank overall is disgusting. They never answer their 1800 number, so many changes have been happening it’s hard to keep up, no one knows anything, and their rules for fraud are absolutely atrocious and unfair. I’ll never bank with them …
I like old bank is federal credit union better then first havest
Still a solid first place winner of the “Worst banking experience ever” award! Constantly getting hit with astronomical overdraft fees due to the inconsistency and delays of the systems ability to display real-time information! We’ve began …
I have several frustrations with this bank. Trying to contact them through the website “chat” feature is useless. On multiple occasions I waited over an hour. The entire time I was “number 1 in line” and would be helped momentarily. This …
This place of business is HORRIBLE!!!!! THEY WILL RIP U OFF OFF YOUR MONEY!!!!! THIS HAS HAPPENED TO ME THREE TIMES. I’M FILLING A LAWSUIT AGAINST THIS COMPANY. STAY AWAY FROM FIRST HARVEST.. THEY WILL OVERDRAFT YOUR ABOUT.. PLEASE STAY AWAY IF YOU WANT YOUR MONEY.. IT IS NOT A GOOD CREDIT UNION. NO UNION AT ALL.
GREAT PLACE TO BANK.
Nice new location
Awful customer service
Good customer service
Never returned call
Convenient n Affordable!
Ok
Impeccable Customer Service.
People very friendly and helpful here.
Easy quick access in-and-out of the facility
Horrible customer service moving my money to a different bank
The Best Bank I’ve Ever Used By Far!
Very slow. Don’t answer calls & their staff does not return calls
The lines can be very long inside but everything else is great
Been banking with them for years but I think I’m officially over them.
One of the worse banks ever. Please don’t open an account here!!!!
Excellent place for all your financial needs and wants. Service is second to none.
Customer Service on the phone tells you one thing, Customer Service in the branch tell you another. You guys need to get on the same page.
Rather heavy on fees. Especially fees you wouldn’t expect — NOT using online banking once a month? Fee!
I have been a member since 1990 have never had a problem with the staff always friendly
Been waiting over a half an hour on the phone to speak to a human being.
Great place 2 shop
Website is awful. Customer service is worse. Terrible bank, stay away.
Can only do 7 transfers a month, can only use $500 a day! Such an inconvenient bank
0 stars. This place will jew you over.
I’ve been banking with them for 18 plus yrs. And I like the personal care & the security of not allowing any fuad activity going on without my knowledge.
Always very nice and cheerful!
Can’t even find a way to log on. I don’t like this new system at all!!
Great service ,employees are very helpful and friendly. There is no bullet proof glass at the branch in Camden, new building.
Karen in the phone center was helpful providing with rates on a home equity
They take forever to answer the phone and never fully resolve anything
DO NOT BANK HERE! POOR CUSTOMER SERVICE AND TO MANY MISTAKES WITH MY MONEY AND AUTO LOAN
My security question ALWAYS seem to change on weekends and holidays. You can’t even change your password without speaking to someone! With all the fees you charge you need to update your system. Sickening
You call and get put on hold for over 20 minutes. Who can wait that long just to ask a question about my account.
I have been on hold a total of over 2 1/2 hours waiting for customer service….
This has been my bank for almost 15 years and it’s a wonderful bank. They are convenient, the employees are courteous and friendly and they are in business to help people!
Check your bank statements they have a 60 day fraud policy other than that it’s a great bank 🏦 …
It’s always an hour + wait time to speak with someone over the phone.
Closes so early. They changed account passwords and I can’t log in. Every time I call they’re not open.
I’m a customer here at the bank this is one of the most unprofessional Banks I ever been with with the assistant manager she is very very unprofessional and has a very nasty attitude and mouth I’ve been a loyal customer to this bank for …
Sjfcu is a small bank with bank tellers that know you and I like that. There are no fees unless you overdraft. Personal are courteous and helpful.
The drive-thru is good, they usually have all 3 spots open & the bank tellers are really nice
If you call expect to wait a long time, its like calling the cable company, always experiencing a high volume of calls……..GOOD LUCK
ABSOLUTELY TERRIBLE, THIS IS THE WORST BANK I HAVE EVER WORKED WITH!!!!!!! wish I could give this place zero stars…. the customer service is terrible, the information given is incorrect and no one takes responsibility for their mistakes. …
I am having several issues with this financial institution, particularly with my mortgage. I have already filed complaints at the federal level.
The customer service is the worst I’ve ever seen. Not even worth the headache of writing a review they are terrible
This is the most unprofessional bank I’ve dealt with, they don’t return calls, they put you on hold for hours, and rarely solve my issues.
Service speed is on par with DMV, definitely a state run bank. Interest rates are low employees are easy to work with that’s about it. Everything else is barely ok
So this is my second review I am not sure how they removed the first 1 but this bank has went to trash since the name change stay away
In person, everyone is friendly, kind & courteous.
But once you have a problem & go looking for help from them watch out. …
This So called credit has slowly going down hill, 1 call wait times, horribile customer service, very very sad, been with SJFCU for 35 yrs, but not for much longer, very poorly run establishment, what a shame. 😒 …
After 30 plus years have NEVER been treated so poorly. If I could give ZERO STARS I would. Hey Mr Hubbard hope you or someone reaches out and ask the most important question….. WHY !!!!!!
Denied personal loan 2x even though I monitor my own credit and my score keeps going up. At this point I’ll probably just close my account and stay with TD BANK.
I couldn’t deposit money through the atm and the only thing that they could tell me is they don’t see nothing wrong on they’re end. This was after being on hold for 45 minutes jus to speak with someone
They use to be a good place I have been with them for a very long time you can’t call I try to call auto information and you can’t even get on that I am locked out of my account on line for two months now been to the back and they reset it …
Terrible, horrible, nd horrendous. Unhelpful, unprofessional, nd unfriendly, nasty actually. Spiteful as if the money is not mine that I worked for. Everything Ive needed down to a stamped statement for mortgage app has been a nightmare …
I’m a very busy person never have time to make it while the bank is open I use the ATM to deposit my money but 80% of the time the ATM doesn’t work and the other ATM inside doesn’t accept deposits of any sort, customer service is helpful …
Choose a different credit union. The customer service is horrible, even when they make mistakes. One too many mistakes for me, not with my money. Nope.
What if I had a real problem with my money & can’t get a hold of my bank! What a joke I’m switching banks today !
There are no hidden fees waiting to pop up and drain your account.
You don’t need to keep huge amounts to avoid fees or penalties.
You get a helpful “real” human being when you call with questions. …
If you like it when your paycheck posts early in the morning, or better yet, the day before payday, this is not your bank. Lots of services require showing up in person (would you prefer to drive to the sticks or the location with bullet proof glass in Camden?). Personally, I’m looking for a new place to keep my money.
For months I have tried to switching my tags to a different state. SFCU refuses to mail or fax, a copy of the lien holder to my designated tag agent.I’m currently on hold, 12 minutes and 38 second, and counting…
I have been calling for a week and until now, my call has never been answered. I am waiting for an hour each time. I need to straighten up my account.
They are not professional. Personal loan is very hard to get . They approve for you Auto loan upto $15000 but will not approve you for $5000 persanal loan. Never told you until you called. Very slow they never called you until you Call …
Had large sum of money in vacation club for European vacation. When my balance for the trip was due, they would not release my money. It appears they only transfer funds on April 1st, however, my balance for the trip was due the 16th of …
Anytime I want to give this place a shot NO ONE ANSWERS – I went to the branch to GET A LOAN which is what they should be focusing on and they stated I had to make an appointment?
I am going to be switching to another institution
Your hour of operation iare not member friendly
But I bet it great for payroll …
I have scrolled through this feed and taken pictures of all of the comments on here that validate my experience with this bank …what’s more insulting is the cookie cutter response from whatever person was assigned this mundane …
The ATM located in USPS BELLMAWR is charging fees when it’s clearly a FIRST HARVEST CREDIT UNION ATM… had to be my financial institute!
This is the worst bank in the area. I’ve held a savings account at their Moorestown branch of theirs for almost 7 years now and have had the worst experience applying to a credit card. Not only did each one of their representatives AND two …
I’m not a member anymore. Between not refunding overdraft fees for fraudulent purchases, to my card being declined in the most ridiculous of places, to both allowing me and refusing me overdraft protection at the same time, to what I’m …
Terrible customer service. I was in a boating accident and my checks were slightly weathered. The teller left the desk. And came back two minutes later. He put my checks through the tube and said they couldn’t cash the checks. I asked to …
Called this bank and they gave me information that I found out later wasn’t correct. Poor customer service the person that answered the phone had no customer service skills. Not wasting anymore time with them taking my business to USAA
After charging my wife a $35 overdraft fee 7 times even though we had overdraft protection, we’re done with this pig sty of a credit union. It’s been nothing but problems since day one. Took 2 months for our debit cards to be sent to the …
4 hours today just trying to make a CC payment…zero stars would be a better choice…awful stay away. So someone called this morning….left no name…waited on hold for 25 minutes on a return call…no one put notes in my file, they have …
At it again for the second time this week, already on hold for half hour. First time it was over an hour. Very unprofessional, i will be looking for a new bank as soon as i get a chance. 😡😡🤬🤬🤬 …
Been with South Jersey cridet union like twenty years had loans and payed them back in like 3 weeks they told me I should take my time to pay it off like six months know Since first harvest I apply for a personal loan they said NO and I have derict deposit not really the same loyalty to long time members me are my mom
They don’t have telephone banking anymore ivy is permanently dead and they nickel and dime you to death. And there’s no accountability..They hide in that brand new building so they don’t have to speak to their patrons face to face and …
This is the worse bank I’ve ever been a part of, I’ve been sitting in the drive through line for 43 minutes so far and I’m still not being helped and I can’t get out of the line!!!! The 2 other lines continually move. No low interest rate is worth this torture!
For all the upgrades this place really sux. NO customer service after closing & AVA is useless.. How can you call yourself a financial institution? ??UNBELIEVABLE!!!
Had a multi year run with good business and then a problem occurred and I did not nor did anyone else agree whatsoever with the way they handled it and we all thought they were very petty when it came they definitely could have handled it …
I CANNOT wait to cut ties with this credit union, since the switch I’ve been hit with overdraft fees, the services they have suck, customer service is horrible!! I never had any of these issues when it was SJFCU, I’m done!!
Little annoying that they updated hours for the voorhees location, but didn’t bother to update apple & google maps…
I lost my id on a trip but I went in the bank with all information too prove who i am and was in able to withdraw money that I wanted.I wake up today and see there is a hold on my account which the check I deposited was verified.I cannot get a hold to anyone there’s no help I will be taking my money out of here.
Since changing names The level of Care previously provided by South Jersey is gone, Attempted to to open New accounts here and Just !WOW.. Unprofessional Ignorant Rude people here Avoid at all COST!!!!…
This financial institution used to be a great company to bank with, but over the past few years it has declined dramatically. Customer service (per management and supervisors) has been terrible, constant long hold times over the phones, and …
sounds like nothing but problems, and same stock answers to customer issues. I’m having issues with my account again, and almost impossible to get through. Just issue after issue
Other than getting denied a auto loan after banking here for years. I also can’t cash a check from my job at the bank I’ve been banking with for years. Oh and it’s the same company that my direct deposit comes from.
First Harvest is Horrible, I cannot acces my account from the app, I have been a Loyal customer of SJFCU for years over ten, I never had a problem with their services, now First Harvest on the other hand, I have had multiple overdraft …
I called to ask info for their credit card so I was transferred to ‘credit card services’… after waiting 15 mins I spoke with a lady that was clueless. Had no info for me. Told me that I need to talk to member services for info.. had me …
I have been on hold for 45 mins. i just need to login into my acct to make the payment.
No customer service, doesn’t exist. I can not access my own money. I’m filing complaints with NJ department of banking, and the consumer financial protection Bureau (CFPB).
I wanted to take a few moments
here because I think it’s important
to highlight excellence. (Especially in a time when unfortunately excellence …
To bad that I couldn’t leave it as a 0 star. I have had several accounts with this bank for many years. I realize that after they switch to first harvest,that I can no longer get on to my mobile app. I had no problems login in before they …
Been with this bank for the passed 13 years at least. Back when Ben was president. They were so personal and it was such a nice place to deal with. Now the customer service lacks. And they literally stole money from my account without and …
Do not bank with them . This bank is Horrible! The customer service is horrible. The staff don’t know nothing at ALL!
I don’t understand all these poor reviews. Evidently nobody has run into a young man named Ethan W while doing business with first harvest.
I have been waiting almost 6 weeks for replacement debit card. Had to cancel first one after 4 weeks. Sent that replacement to Deptford branch. 15 days and counting. Poor and incompetent service. Should have sent FedEx to me. Held a business deposit 3 weeks without notifying me. Not happy. Luckily I still have second bank
I gave them 1 star because I couldn’t give 0. I have been a customer for over 10 years. I have a savings account, Christmas Club and a vacation club with them, all with direct deposit from my work. The Christmas club is paid out on October …
They do not get even one star for their service that does not exist since they changed to First Harvest from South Jersey. Closing my accounts…
I feel like it is my own personal bank. Every employee will take out as much as he/she needs to help me. The line moves pretty quickly inside. The drive through people are also very accommodating. I am very happy, I only wish they had more locations!
Ease of doing business with this bank is the worst I’ve ever experienced! I wanted to set up automatic transfers into my savings with them. After numerous unsuccessful attempts to set it up on line, I went to their Nixon Drive, Mt. Laurel …
i am still on hold – on hold for over an hour and still havent been able to speak to anyone. they changed my password log on and now I can get into my account. there is something wrong with this place – i am moving my money
My husband was deceased. On a day off, I presented at the bank with appropriate documentation to close out his accounts. There was NO ONE else in the bank. I was advised that I could not be helped because I didn’t have an appointment. …
I realize the CU has gone through a large transition but it is impossible to get through to member services! I’ve never experienced this in the years I’ve been with the credit union.
This company is trash! They took over my credit union and have ruined everything. Their customer service is horrible. I have been on time with my payments and had a good fico. They took over the accounts and ruined my credit and have still …
Terrible bank. Can’t wait to switch. Terrible customer service in person when they choose to follow their hours and open at there few that are even open. And don’t bother on the phone. You wait an hr on hold to speak with someone who says they can’t help you. Oh and the excessive fees. 🙄 …
Since they took over everybody account numbers have been changed. And it’s confusing you can’t get through to the call center in the hours of lousy
Communication with their customers is sub par. The hours are terrible and the ATM fees are ridiculous. Changing the entire bank without notice. Nope. I’ll be closing my account. I can never get there during their hours.
unbeknownst to me they put a limit on how much of MY MONEY I CAN SPEND. i was booking a trip online and couldnt because i couldnt spend over $2000 OF MY MONEY because they needed to increase the limit on how much OF MY MONEY I CAN SPEND! …
I first banked when they were SJFU and since the change to First Harvest I am very dissatisfied with the excessive fees, poor customer service and absurd policies. Never thought I would feel a credit union was worse than a national bank. …
My mom started my account when I was a child and it was known as SJCU. Since the change I have had a horrible experience with their services. There’s a huge lack of communication from this credit union. I had my account set up to where …
STAFF DOES NOT RETURN CALLS. I’M SO SORRY I GOT A LOAN WITH THIS CREDIT UNION! SOOOOO UN PROFESSIONAL! I FEEL I DON’T MATTER. I received a reply from my review. I called the number and left a message. NO ONE CALLED ME BACK!! i AM SO TIRED …
Update…Forget about calling David Storione like seen in many responses from First Harvest here. I called several times, left a detailed message and still no response. All this just adds evidence to any action you all want to take. I …
Horrible service. Been trying to call for several days and no one answers. How can they prevent you from accessing you account for 2 wks. by changing the account # ?? If I use atm to check balances I’ll be charged a service fee. Also …
I’ve been here for over 30 years and it has never been this bad! They have messed up all of my accounts and bills that were paid out of this account. I am beyond frustrated and it is time to move on. I’ve been days trying to undo the damage they have done.
I always have issues with online banking. I have to then call and speak with a rep but only after being on hold for over and hr each time. Terrible credit Union. Closing my account.
This is by far the worst bank that I ever had! I had fraud on my account and I am still fighting with them to retrieve my funds. Then they charged me every time THEY move money over the cover the funds from the fraud purchases. This is …
The Voorhees branch needs to do better they are always low on tellers. The customer service on the phone is horrible. I waited 30 mins on the phone and still no one answered I had to drive to deptford, NJ just to cancel my card. I hope they hire more people
Had to lower my rating, first harvest has dropped the ball again and again. Failure to approve loans that SJFCU had no issues with, failures in customer services and misrepresentation of information from your associates, inadequate warnings …
Make sure to log in every 6 months or they hit you with a charge to your savings account. I have a loan with them from when they were SJFC and everything is automatically done from my primary bank. Long story short I only log in once a year …
Having several bank accounts at different locations you learn what you like and don’t like. The only other bank I found worse then this place was TD. Their customer service is horrible, your mostly met by ignorance and lack of training. I …
They used to be good when they were South Jersey Credit Union. Now you can’t get anyone on the phone. I’ve been on hold for an hour to straighten out an error on my account. And limited hours for in person issues.
They charge every possible fee they can legally get away with.
I highly recommend finding another bank or CU.
Actual rating is ZERO STARS! Been a member a little over 6 months. Atrocious customer service. You will be on hold at least 20 min before someone picks up. They fee you to death. $1.50 for each ATM that is not affiliated with them, so if …
First of all there should be an option for 0 stars and even negative stars. They could be used in this post. This bank should be O stars at the absolute highest, but should be lower! The hours are horrible! 9 AM to 4PM Monday through …
I am rating this location 5 stars because of Edward in the Deptford NJ branch, I can see he is working diligently to provide exceptional customer service so thank goodness you have such a gem of a human on your team! The call center staff …
June 24,2023
Where do I start! They change their name with out any notice. Debt card is still SJFCU how can this be? It’s and hour and 30 minutes on hold waiting to speak to customer rep.looking to get some answers! Time to look for a new bank
First Harvest Credit Union is a financial institution that gives competitive rates, better than most banks.
First Harvest Credit Union is socially responsible and strives to incorporate a …
Online and mobile banking was posted to be down from 6pm Saturday, August 6 until 2am Sunday, August 7. It is now 6:30pm on Sunday and I cannot access my accounts. They do not have 24/7 customer service, so I was unable to find out what was …
I been banking with them for years and I’m going to be switching banks soon. Since they switched over I have nothing good to say about them but bank elsewhere if u are looking to join a credit union. This is not the one.
Customer service will shuffle you around from person to person. Very disappointed with the new website. Hard to understand and the visa portion has yet to come on line so I can’t use my card because I can’t track it. Also have to call to to find out balance and payment information.
I didn’t think the customer service could get any worse at South Jersey Federal Credit Union. Then First Harvest took over or they changed their name…not sure but I call and call and sit on hold forever. I went on thier website and tried …
Been with them since 2017 & honestly I should’ve been left. Not enough banks, atm always down especially in Camden so I started going to deptford since it’s drive thru, that atm has been down also & the lines are always extremely long they …
Hold times are ridiculous. I used to love banking with SJFCU. Now I’m leaving. Carmen that answers the phone was condescending and I don’t keep it. With the system reset, I couldn’t get into online banking. Called 2x on hold for 42 mins …
If I could give them a 0 rating I would. Since the change over in May from South Jersey Federal Credit Union to First Harvest Federal Credit Union when I go online to check my credit card payment due it telling me $0.00. I Made an online …
If I could give this bank no stars, I would! This bank is the worst. I would suggest getting a bank account here for cheap interest rates for getting a car and that is it! I can tell you countless stories about how this bank is a failure. …
UPDATE #3 – Fraudulent charges were deposited back into my account. I’m appreciative that all money was recovered but the resolution process was unnecessarily frustrating. …
I barely do reviews, I don’t have time. However, I would use a whole vacation day just to warn others to avoid banking here. I’ve been a customer for over 20 years. The recent change in management is despicable. Customer service is non …
This credit Union used to take care of its members. It was one the best in South Jersey. The new bank doesn’t care about its members and only wants to sell you products. Customer service is sadly gone and soon I will follow. RIP South Jersey Federal.
Looking for a great customer experience? Wait times more than 25 minutes to speak with someone on the phone? How about an app that is constantly crashing and experiences technical glitches? Expired debit card? That’ll be $10! Well if …
Used to be a great bank years ago. Now with the new name has come a whole bunch of problems. Not only are the hours terrible for people who work past 4pm, but they’re always messing up and god forbid you try to get ahold of anyone to figure …
Terrible customer service and management. Stay away. I traveled (3.5 hours) to this branch from out of state to close my mother’s account who died. I brought all necessary documentation with me. I was told that I needed to schedule an …
I had 1,000 dollars stolen from my account ( this was brought to my attention from the bank). they send me a a dispute form to fill out and then I get a call saying I have to contact the place where my money was taken and get them to send me a letter saying they are not responsible before they take action. This is absolute garbage.
Their recent changes (converting six digit account numbers to longer ones, name change, etc.) were done so poorly. I spent hours on hold by phone and chat to ask a yes/no question about information they should have had on their website. …
Have been calling to change my address for over a month. I have been on the phone for as long as 1hour and a half. I didn’t want to make an appointment because that will take weeks. I have had so many problems with my account that I am ready to close my account. Been there since 1976. Customer service sucks.
So I was a member of Global 1 Fcu. Which recently merged with First Harvest. Ever since the merge I’ve been having trouble reaching anyone on the phone. Customer Service needs some tweaking. Just did my first deal under “first harvest”, a …
What an awful banking experience. They will deny you of a Holiday loan around Christmas time after being a member over 10 years while still receiving your direct deposit every week from your employer. Hold your money for days at a time …
Worst bank I’ve ever dealt with. Useless and will never help fix any issues you have. I’ve had multiple issues with this bank for years, i finally had enough after they changed my account number without telling me which caused a load of …
I had a wonderful experience getting my auto loan from First Harvest Credit Union. The process went incredibly smooth and my representative was proactive, responsive, and on top of everything. Could not recommend more.
The door and website says they open at 8:30 but apparently not because I stood outside for 10 minutes while the workers walked by and did not acknowledge me standing at the door. At the least they could’ve came and told me when they were opening.
First Harvest likes to mention how important good standing relationships are with their customers in the community.
Despite our good standing relationship, they have consistently disappointed me. …
Things have certainly changed since this bank switched from SJFCU. I used to get annoyed when the fraud department called all the time or denied charges for security, but I knew it was for my safety. Now, they don’t detect anything. They …
My name is Dashawn Jones. I don’t normally do this but I wanted to personally say STAY AWAY FROM THIS CREDIT UNION!! they are the absolute worst. My account has been open for 3 months and I still have not received a card in the mail. For …
This has to be the worst banking ever. I have tried to call the customer service line at different time frames and still have been unsuccessful with speaking to anyone after waiting an hour once, and 30 mins 2 other times. Im definitely …
First Harvest credit union is honestly the worst banking experience I’ve ever had in my life, extremely disappointed in the way this place is run and lack of efficiency and attention to detail. They are way behind in regards to what PNC …
Terrible! Been on and off with death, sickness at the family asked several times for covid help been denied lost job now waited on disability check and all knows how long it takes. Collection department make ugly comments and don’t want to …
First Harvest change from South Jersey credit union. I called them several times and requested for deposit slips so my account can continue to be active and a direct deposit form . I have to wait until I got a young lady from member service …
A few months ago my sons car broke down in front the First Harvest C.U. He called for a ride, and wanted me to drive him to his bank in Swedesboro to cash his pay check from UPS so he could get the car towed to the repair shop. Since I have …
Ever since South Jersey Federal Credit Union switched over to being First Harvest Credit Union, customer service has been the WORST EVER! You always have to wait at least an hour or longer to reach someone on the phone. Issues are still …
Very Important. IF YOU CARE ABOUT ONLINE BANKING AND CUSTOMER SERVICE – DO NOT BANK WITH THIS BANK …
Been with them since they were south jersey Federal credit union and they were good with no issues even first harvest for a good while. But I have reported my card lost the last week of November and still haven’t received a new debit card. …
I have been a member of South Jersey Federal Credit Union for 20+ years, and have never had an issue with them. I recently applied for my 3rd car loan, September 2022, and there were some technical issues that caused some stress and …
This bank overall is disgusting. They never answer their 1800 number, so many changes have been happening it’s hard to keep up, no one knows anything, and their rules for fraud are absolutely atrocious and unfair. I’ll never bank with them …