South Slope provides ridiculously reliable internet, phone service, and television to residential and business customers in Amana, Ely, Fairfax, Newhall, North Liberty, Norway, Oxford, Solon, Shueyville, Swisher, Tiffin, Watkins, Walford, West and South Cedar Rapids, and parts of Coralville.
| Thursday | 8AM to 4:30PM |
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
980 N Front St, North Liberty, IA 52317
(Translated by Google) Walnuts
(Original)
Noce
The gentleman that did the install was nothing but professional, courteous and helpful. New equipment had to be installed to upgrade our home to high speed fiber optic and his care and correctness in this installation and respect for walls …
On time, courteous, and explained why they arranged one way vs another.
Angela with customer service is great. Others need retraining. The installer did a great job.
Trevor, Skye & Mitchell were the service techs and were diligent, competent, professional as well as kind, respectful and jovial! THANK YOU ALL for getting my fiber all set up and working!! Great bunch of guys!!
Love the additional internet speed. Trevor was professional, polite and informative. 👍 Patricia Wheeler …
On time arrival, installation completed, as promised.
Friendly people!
Nice facility
Good
Good
Very good place
CSRs are top notch.
Very nice facility!
Great customer service!
Beautiful meeting or wedding venue
Idk much
Great service and customer experience!
Thanks for hosting 4-H awards ceremony.
Great place to celebrate with large groups
bad internet i always lag! #trash
Great place to have fun
Nice community center, well kept
Never had a problem with them and great service!
Was doing a catering for a wedding there. Nice place.
Quality employees and clean sterile atmosphere.
Excellent customer service and quick to fix any issue.
This is horrible . Installation cost double of
Slow internet .$110
Speeds are much lower then what we payed for and customer service is poor
Excellent speed, reliability, and customer service at an excellent price!
Good people, little pricey.
Best communications option in the region…fair pricing…awesome customer service!
Had our banquet there for volunteers at the food back. Nice space.
Great Customer Support Tech lines prices are a little high
Wonderful area for our conference, thank you!
Great customer service. Loyal and happy customer for over 7 years.
Great took care of us right a way no problem great people
Second time to visit south slope cooperative community! It’s always awesome!
Great place for events! It can contain 500 people. Everything is okay over there!
Excellent internet service. So much better than the horror stories I hear about Comcast, etc.
Nice facilities very well kept and the cleaning company in charge of event cleaning have great prices and do an excellent job!
Great Internet Service. Very prompt in responding to questions and concerns regarding all aspects of service.
Fix your prices, way to expensive. Fiber companies shouldn’t have speeds lower that 100mbs.
From the website it looks very easy to find what you’re looking for.
Excellent, I had a pleasant experience opening an internet account
RIPOFF to the max! Your locked into a contract and if you want to down grade your service have to sign a new contract. Wish I could give negative stars!
Slow af. No joke, I’m struggling to stream YouTube in 240p. I can’t wait for Imon to come to North Liberty. Would give zero stars if that were an option.
Great ISP for some reason today i am getting 920 Mbps upload speed when im paying for 1Mbps highly reccomended.
-25 Degrees, I open my shop to no phones no internet. South slope was here with in an hour and got me back up and running. HERO of the day. Thank you so much.
Your internet fee is WAY to high. Just waiting till my contract is up! $56 bucks is a lot to pay for 10 mbps!!
Beware!!!! This Is one of the worst Internet service providers there Is… Customer Service Is terrible…Internet and phone service Is way too pricey. Also they charge you for service you didn’t have or use, and will lie saying you had It knowing you didn’t…Dont use their services!!!!
Okay, but they are by no means the least expensive. Further, they force users into 1.0 to 1.5 year contracts that will likely cause users problems. Given that their rates are medium-to-high, why the predatory use of contracts? That is frurstrating.
BEEN WITH SS SINCE1973. ALWAYS GOOD SEVICE AND NICE PEOPLE. HAD INTERNET AND TV ADDED. RESPONSE TIME WAS FAST,INSTALLATION GREAT AND THE CREW FRIENDLY. THEY LISTENED TO MY SUGGESTIONS,LEFT NO MESS,AND EXPLAINED EVERYTHING WELL. AS FAR …
Jessi was very personable and knowledgeable.
Great customer service!
I went there for a party in their community center. The room/hall was spacious and it was set up quite professionally. I do know about how much they charge though.
Customer service is terrible. They have forgotten the small town values that made them who they are today. Beware they will put you off by telling you they will take care of things and bounce you back and forth from their call center to their daytime customer service while telling you false information about what will happen next.
Best internet provider around. I have had South Slope for years now and cannot recall any issues
Very good service the few times we had internet problems
Very rare down time, great speeds, and great customer support. These 3 factors make this the best ISP I’ve ever had.
Ever since I switched to South Slope I have had not interruptions to service. They are very responsive to customer service requests. So happy I left DirectTV!
Great provider!!! Only issue I have ever had was not south slopes fault! (Power was out at my house)
These people are the best, they were patient with me even while I was frustrated and were out at my place in about 5-10 minutes after my call to help me. Very professional and nice. Couldn’t be happier with them. Thank you!
Tim did a great job
Great service fantastic costumer care . I wish they serviced more areas. I moved from Solon to Coralville and they don’t service the area I live in now . But some how they service my work which is less than a mile away from me . If they branch out this far I will defiantly switch back to them .
My husband and I are heavy gamers and called to get internet speed and upload speed changed and they told me that they wouldn’t allow it. I wouldn’t recommend them. They wont even work with you. It’s either tough it out or get a different internet provider.
So far so good. Though one time we called the gentlemen honestly seemed like he didn’t know how to help us or what he was doing? So that was odd but otherwise I do like this company!
Installation was incorrect and when I called service to get it changed, I was told there would an additional cost to have service department back out even though we directed the location where we wanted new devices. First time using this South Slope, very disappointed.
When experiencing difficulty hooking up a new TV, a courteous representative was able to help us quickly and efficiently. …
I truly appreciate the service South Slope provides for all my needs. The technicians are always very helpful, courteous and dedicated to fixing the problem no matter how long or difficult .
Can I give zero stars? I mean, I would think that for the $50 a month I pay for internet, that I would be able to stream ONE video from YouTube. After taking every device in my house off wi-fi, the video still stopped to load every 5-10 …
The internet is fairly reliable but I have to reset the router/modem (that they sold me) almost daily. They are not really that much better than Mediacom considering their prices.
My cable TV and internet were installed today. The company, locally-owned, was wonderful to deal with and responded quickly to any questions. The installers did a great job!
Travis was awesome and patient and clear in his instructions, the next day it was Dave who couldnt seem to make this Masters level 60 year old adult understand which cables he was referring to. I kept attempting to clarify and finally he …
When given the choice between Mediacom and Qwest/CenturyLink, it’s a beautiful breath of fresh air to know that there are still companies and co-ops out there that care about their customers and members. …
love the fact I get to talk a CSR picking up the phone – there is not a list of options to have to choose from wasting my time. and if I have a trouble – they most always have me back up and running the same day. This is a local company and the pride they take in their customers really shows..
Power outage knocked out my internet, tried cycling the modem and router to no avail. called South Slope, got put on the phone with a person almost immediately, they got me reconnected in less then 10 minutes. Answered a bunch of …
I would like to take a moment to thank Brenda for her exceptional customer service skills. She was very patient and very understanding to my situation. In today’s world you don’t see to much of that anymore. Again if you need anything I strongly recommend speaking with Brenda. 😇 She’s an absolute angel. …
Please if anyone at south slope sees this everyone in coralville and iowa city is just waiting for you to expand in those areas. Mediacom must be stopped their reign of terror is too much and I am speaking for everyone with their services.
The most inconsistent internet speeds I have ever dealt with. They’ll always say they’ll fix it, but in the end, you’re the one that has to do it yourself. Not only are their customer service people really blow offish, they only temporarily …
We decided to try another internet service, Mediacom, and it was a painful six months. Poor internet service, poor customer service, hands down the worst company I’ve ever dealt with. Switched back to South Slope today and I couldn’t be happier. Instantly better connectivity and by far better customer service. Glad to be back!
Never had any issues with South Slope like I have with other providers. Super fast and reliable, no outrageous installation fees. Too bad I’m moving and can’t keep them.
I just wanted to take the time to thank this company for the wonderful service they provided for me today. I called and told them that my home phone was not working and they sent out a technician to repair it right away. He was there within …
Worst internet ever. They have known for 2 years that bad wire going to the house causes problems yet they charge me as much as $60 a month. I hate South Slope. Techs are excellent. Phone contacts are terrible, offer no help, make you …
Terrible internet. Always goes out and always have a problem with it. Mediacom isn’t mich better but at at least it has consistency unlike south slope. Will never purchase this service again. If you want internet that goes out all the time, …
It is so nice to have my internet up and running when others are down either because Mediacom went down or the power goes out. Having my computers and network all on UPS power I keep on working even when the power goes down. …
My service is constantly down and I am unable to use anything. It has gotten to the point were I cannot even watch movies without it stopping in the middle. I even have one of the higher plans. I have put in service requests that have gone unanswered. As much as I dislike Media Com I never had this many problems.
Do you guys offer dial-up? I’m pretty sure CompuServe in 1997 was more reliable. At least back then I *knew* I was gonna get terrible service. Now everything will play perfectly for a few hours, then suddenly I can’t even stream a 3 minute …
I work from home and live on a gravel road in the country and I have DSL service with SouthSlope. I’m on web conferences daily and have a good communication experience regularly. Whenever I have internet issues, SouthSlope is very responsive and helpful, often times coming out to my house to fix issues the same day I call.
I’m looking for a worth a heck internet provider that doesn’t screw you by selling you 110 Mbps but while the 3rd party installers who handled my install hooked up my equipment said it would be more then enough to handle the load the past …
South slope sucks. Internet and cable out for an entire week. Submitted ticket three times which they claim they don’t have this information. Took 6 days to get tech to fix outside connection and now they will only credit me $10 in stead …
Internet speeds are consistent and there’s never an outage, but paying $70 a month for 20 mbps is ridiculous. Mediacom offers 100 mbps for less than that. I can’t get Mediacom though because my brand new development in Tiffin doesn’t have …
Living in a rural area I was told that fiber would be out in the area in about 3 yrs so I signed up. Well, now I have been told there is no intention of running fiber out to my area and it has been 4 yrs or so. The equipment is very old …
What a terrible experience. whatever you do don’t sign anything, you have choices which they don’t tell you about. I had to move out of the area before my 18 month contract was up. They first tried to bill me for the remaining 15 months of …
Very stable internet connections… consistent connection speeds. The weekday service people respond VERY quickly compared to most other service providers and are committed to fixing the problems fast. …
Good customer service. But we always, every single month, at least twice we lose our connection entirely and we have to have someone come out and fix it every single time. It happens at the most inconvenient times and it just continues. No …
I moved into an apartment, and signed a 12 month contract with the rental company. SouthSlope, however, works on 18 month contracts. Fear not though! SouthSlope offers a NEW 12 month contract specially made for renters! For a “small fee” …
I got my internet set up today. The technician, Steve, was very professional. He was pleasant, helpful, and even stayed around to make sure all my questions were answered and that I was comfortable with the system, and understood the …
Subscription 110mbps, but Speeds inconsistent, experienced on several occasions were network becomes so slow I have to switch to my hotspot. They need a bigger pipe otherwise, stop selling what they can’t deliver. Do not recommend and this is the first review I’ve ever logged, it’s that terrible
My internet went out at 4pm, I didn’t get around to calling till about 7pm. The person I talked to on the phone was very helpful and kind. Scott Hobson, the service tech they sent out, was friendly, and quickly got my wifi fixed by 8pm. Excellent customer service and happy with the speeds so far.
Have had SouthSlope internet for about 2 years now. In the past I had their service with 40/1 Down/Up and then an additional 5 up for $20. Was some pricey internets but my options were limited. Now they have an Ultra package which is faster …
I can’t say enough about the technicians and service at South Slope. The wiring inside my home is not ideal (not a South Slope issue). Without complaint, the technicians worked tirelessly, including bringing additional techs to assist, in …
They still charge for long distance calls, 10 to 14 cents per minute depending on the plan you choose.
They installed service quickly and returned the same day called to fix wiring.
I live in Walford which is a very small town out past Fairfax. I’ve had South Slope 110mbps service for over a year and a half now and I have -never- had an outage. In addition to this I actually get around 130mbps – 20 more than I pay for. …
Very slow speeds or no service during high traffic times and a tech that was unable to provide any answers and said the timing of a response from a supervisor was “unknown”. Wish we had better options for reliable internet coverage and good customer service in our area. Hoping new options will come to town soon.
South Slope is becoming ridiculously expensive. I pay for 4 TV boxes in my home, and am not allowed to run other TVs off of these boxes. Direct TV AND Dish Network both offer this at no extra charge and both offer a much larger selection of channels. I am considering switching to Direct TV. Cheaper and better service.
Ive never had “the best” internet through the company. Always have problems with communication too, it took us multiple days just to have an answer if someone where to come or not. Different answer from different employees cause a lot of confusion. Its not horrible but not my favorite as its tricky to fix the issues.
Kudos to South Slope – I was working in the Miracles in Motion office on Saturday when I started to have problems with the internet. I wasn’t even sure I would get tech help on a Saturday, but called and the tech was so helpful. When he …
Not a good way to start out with this company. I was not not aware that the first billing cycle is prorated, so I’m now being forced to pay over $500 on my first bill. I was not aware that I was buying a router when the technicians told me …
I apologize in advance for the wordy review, but these guys deserve it. If you take nothing else from this know that South Slope is, without question, the best service provider I have ever experienced, period. …
While my internet service just started this afternoon, it is already far better than my previous provider. I am able to reach a Customer Service Representative almost immediately, instead of being put on hold for 25 minutes. The Technician …
I had South Slope at our last house for years and their internet service was amazing! I never had to call support, it just worked. Best provider ever. But when I moved to a new house this year, they want to charge over $500 to trench a …
Fantastic for residential and a far superior option over mediacom. However… For business its a different story. You would think the packages for business would be better but you pay the same amount as a top package for residential at a …
Internet goes out every 2 hours like clock work. HORRIBLE CONNECTION SPEEDS, HORRIBLE SERVICE. We changed addresses, was without internet for over a week, was not compensated. “our hands are tied. Since we are a cooperative we cannot issue …
I would not recommend to anyone, service is very slow,only works half the time and it cost me $70 a month. If you get a couple days past due date they have people calling threatening to cancel your contract. I will recommend everyone i …
I really want to stay on with the small, local co-op. For 10 years I’ve been loyal and waited for their pricing to become more competitive and unfortunately it has not. I am currently looking to switch to a competitor (all of which I have …
South Slope fiber internet is by far the most-consistent service in this area. Even if there is an issue at 3 AM, they always pick up the phone. I’ve done this a few times due to late-night gaming nights. I also really appreciate how much community support and involvement they do.
After battling with MediaCom’s outages, subpar customer service, and always-changing prices, moving to South Slope was an easy decision. We’ve had South Slope service for ten years now and couldn’t be happier with their reliability and …
Not the cheapest option, but you pay for speed and customer service! Always a pleasure to deal with, and any issues (although rare) are dealt with swiftly. Super fast internet, online billing, real (local) people on the phone, transparent business practices (it is a Co-Op after all) – what more could you ask for?
Due to a prior military career, I’ve had MANY ISPs. South Slope is hands down the best one I’ve ever dealt with. Their systems, procedures, quality is incredible. If you are in this area and considering who to go with, do not hesitate…they are the best, and for a fair price!
**JERRY PROVIDES THE BEST SERVICE EVER**
Thanks to Jerry I didn’t waste 90-150 dollars on a new router, only spent $5 more a month to upgrade my outdated service plan and ended up with LIGHTNING fast …
So very dissapointed in my experience with South Slope. Put 3 holes in my wall during install, and told me it would be better service than Mediacom. Had several buffering issues with fiber, as well as times without service. I work from …
We switched to South Slope (from Mediacom) after several years of dealing with Mediacom’s constant outages and “we don’t really care about you” customer service. South Slope was a breath of fresh air and has remained so since we switched to …
South slope has been a great company to have internet with. They have great customer support and mostly friendly people. The prices are a bit high however, with all fiber connection at my house, we have had flawless service.
I have had South Slope for 10+ years and have had nothing but the most amazing customer service. Everyone I talk to is always professional, candid and does what they can to take care of my needs. This morning a tech showed up (after …
Internet service is iffy. Its drops occasionally. But what bothers me the most. Is every month i have to call and physically talk to someone in order to pay my bill because they cant fix a phone number issue that stops me from using the …
Charlie at South Slope has had to come to our practice a few different times to add equipment and cables for our growing office. Charlie is super polite and always explains what he is doing and how long the service might take. We appreciate his flexibly and the wonderful service he has provided! Thank you Charlie!
On time, friendly, courteous, polite, and efficient! Luke set up our wifi for us and it was the most hassle-free setup we’ve had yet 🙂 He gave us some helpful tips for maximizing our bandwidth and wore a mask and booties into the house …
Always personable and helpful. Big company, small town sincerity. Excellent internet.
I have South Slope both at home (work from home) as well as one of my small business’ locations. The service both at home and work has been rock solid. No modems to reboot and I don’t recall a single time its ever gone down in the last …
The lowest latency and highest uptime I’ve ever seen from an ISP. They deliver the promised speeds consistently. My friends talk about great support, but I’ve never had to use it.
The customers’ service was horrible, the supervisor Amanda, was rude, and she belittled me; she was short and unwilling to help. I have been a customer for three years, and she was not willing to listen; all she wanted to do was lecture me …
Great service our technician is always helpful and friendly. Always on time and great at giving information.
So far so good! Instillation was fast and easy. Gentleman was knowledgeable, informative, and considerate as was the office staff I spoke with.
Recently switched to one of the newer plans and couldn’t be happier with the faster speeds. Customer service staff is extremely courteous and helpful. The technicians are knowledgeable and punctual. In 4 years we have had 1 outage that …
Your technician was very knowledgeable and professional. I’m extremely satisfied with the work that was done. Thank you for having such dedicated and awesome employees.
After a brief power outage at 8pm, we had issue with internet connection. After a quick call to customer service. A super nice, Very knowledgeable technician came out right away and diagnosed the issue and had it fixed in about 20 minutes.
I’ve lived in Fairfax for 20 years and Southslope is the ONLY internet provider I have ever used and they have never given me a reason to leave. They provide the best customer service of any company I deal with on a daily, weekly, and …
During what I assume are high volume times, evenings and weekends, the internet drops frequently. Very disappointed in the service for the price.
Update- I wanted to update this review. South Slope sent a technician out to …