Checked in with my insurance that is supposed to be covered at SSR. They specifically gave me a radiologist that is not covered by my insurance. My wife went two weeks later, given to a radiologist that is covered. Unprofessional and costly.
Bill’s for services not delivered. Has an outfit in Indiana that handles billing and calls you at 5 AM in morning threatening to turn account over to credit reporting agency for services that were never delivered. A den of snakes.
Have a referral to get testing done at SSR. Staff is helpful and friendly. Medical Questions are completed via an online questionnaire. Handicap accessible and handicapped parking available
I never made a appointment there on my own accord. If I was there, it would have been through VETERANS AFFAIRS!! Or Tri-West Healthcare Alliance.
I don’t pay for those special screening visits!
Go Bark Up Some One Else’s tree.
Why have an appointment for a certain time only to wait in the lobby 40 min. Why not just tell me to come later because they are behind.
Frustrating to waste time , however The staff was extremely friendly and once I was in the room I was seen right away. Very professional
do not support this business, if you are like myself, middle class working person. I mailed my payment , wrote down the card number ect. this Co. sent my account to collections. …
I had an exam done recently, the staff was super friendly and helpful. They were prompt, and very informative. I will be going back again for any future exams and recommend to all my family and friends.
Talked to someone last Thursday who said they were very busy and would call to schedule my appointment on Friday. Still waiting and it is now Tuesday. Just hung up because I was tired of waiting on hold. Think I will go elsewhere. They are obviously busy enough without my business as they can’t seem to contact me to schedule 🙁
I had a great experience here. Staff was friendly and helpful and the radiologist came in right after ultrasound to talk with me about it and educate me on my options. I had no problems with the billing department.
The scheduler Rachel was extremely nasty and had horrible customer service both times I had to call their office to schedule an appointment. Unfortunately because its a referral I did not have a choice and had to schedule with them. Would never use them again or refer them to anyone.
Thank you to my South Sound Radiology team members Ashley, F. D., Stevi, MRI, and Jessica, MRI, for the excellent, expert care you gave me Tuesday. You made me feel safe & comfortable during the MRI!
Everything was great. I was only in for some Xrays but I didn’t appreciate over hearing the chubby girl up front reception gossiping to the younger woman (also reception) sitting next to her about every patient that walked through the door. …
All the staff I interacted with were very caring. Rebecca C and Dr . Boynton were especially gentle and reassuring. Wonderful experience, I wouldn’t hesitate to go back or to refer this office to a friend.
Very clean calm environment! Dr. Stein and his ultrasound tech Dalia listen to me and explained any questions I had. Thanks, my experience was pleasant.
I have had 4 or 5 procedures or tests at this facility and have always been treated with respect and found the staff to be courteous and friendly. In fact I was given a choice of places to have an upcoming test performed and chose South Sound Radiology again. Highly recommend.
South sound radiology has always been my go to place! Very respectful and on time. The front desk has always been amazingly friend and helpful. I’ve never been happier with a medical office. HIGHLY RECOMMEND. 🤩🤩 …
Such a crooked company!
I paid cash the time of my service and since I didn’t run it through insurance, they offer a 15% discount, which I paid in full before they even took me back to …
Unable to locate doctor’ s orders; unable to call patients to schedule appointments; unable to properly file medical information from other medical facilities; unable to locate records sent from other medical facilites; unable to follow …
Past three years for mammo and billing isn’t done right; I call and they say will resubmit to insurance, to disregard the current bill; and they will get back to me; don’t hear anything else until a call from collections, saying they have …
Doctors and nurses are great but you cannot trust their billing department. They will send you to collections at the drop of a hat. I was in a payment plan and even though I was making my payments, they threatened to send me over to collections. I paid them in full early and now I have two collection notices!
They would not bill me. They wanted $500 up front for a test I really needed. My insurance had elasped and I didn’t know that. I’ll never go there again. Patients comes before $$$. Bottom line. I’m a healthcare worker as well.
They called my husband to schedule an ultrasound. They gave him the date and time and instructions to prepare for the test. He got there on scheduled day and he was told that they didn’t have an appointment for him. There was no convincing them that THEY have called him. We will use TRA from now on, they have better customer service.
Not even worthy of 1 star. Someone in the billing department sucks at their job. My insurance company paid the bill off a month ago, after months of this business NOT WANTING to send my bill to my insurance company. Now, a month after my …
Been going there for years and have never had a bad experience. The staff are awesome, thanks Julie, F.D. and Jennifer C in mammogram department. I always receive good care, polite and thoughtful. South Sound Radiology gets a big thanks from me….keep it up.
I had a great experience with the technicians at SSR – however- be prepared to experience harassment from their billing company within 5 days of receiving your FIRST bill. Even with great insurance and excellent credit, I received phone …
The front desk staff were so incredibly helpful today. I came in the late afternoon with my 90 year old father. We weren’t expecting to have to get X-rays today. Not only did the woman at the front tell me where there was a wheelchair we …
EDITED: Within a few days of posting this review, the office manager called me on my cell to discuss my review. She was extremely kind and listened to my explanation of the situation. She was very professional and understanding of my …
I am a patient care coordinator at Swedish in Issaquah and I was put on hold for about 10-15 minutes then i got hung up 4 times after calling back again. While I was put on hold I called them w/ my cell phone and they assisted me right …
The people who took care of me at the ER were fantastic. Their billing department, however, is the worst. The woman was arrogant, short tempered and just plain rude. I called to address a late statement because it was to be covered by …
I have been plagued by their billing department for almost 2 years, despite having double insurance coverage AND calling the VA for them THREE times and doing ALL their work for them! Do not, I repeat, do NOT go there, especially if you …
I had a great experience from the time I booked my appointment, they sent out a reminder text of my appointment, the staff was efficient and my mammogram/ultrasound was done in a reasonable time frame. I am from out of state and would definitely recommend this office.
South Sound Radiology was overall a terrible experience. Not only did they grossly misdiagnose my issues. But they absolutely insisted on unnecessary testing that resulted in higher than expected bills. “Came in with carpel tunnel syndrome …
I went in with severe concerns and reasoning for them. Not only were some of my suspicions confirmed, but other potential causes that Dr.Stein suggested were those he was unwilling to test for. Even when inquired for further testing, he …
I would concur with other reviewers sentiments… The staff of the clinic are wonderful, however, the third-party agency that they have doing their billing is awful and rude. I pre-paid my bill on the day that I was seen, and yet received …
The visit wasn’t horrible but it wasn’t great. Everything afterward was the worst ever! I was charged twice for my ultrasound since they did two views. The first charge was done correctly and I paid it. …
I am very dissatisfied with this company. When I went into the clinic for my services the staff was very nice and helpful. However after I received my services is when everything feel apart. I knew when I went in that I had not met my …
The phone recording is brutal. They give you options you must choose from, of which do not address the reason some may be calling at all. There’s no general number. Then, while holding you hear a long COVID lecture – which is now just general knowledge.
Received medical imaging at this location for many years and can’t recall ever having a pleasant experience. The latest issues: Front desk actually hung up the phone during the check-in process from our car (while we waited outside their …
Gave insurance in advance before appointment, paid in full at time of appointment…now receiving another bill for an extra $52. But they were positive the amount I owed and what insurance paid when I had to pay before being seen….now …
From mammograms, to x-rays, to the excellent customer service, we are so pleased. I’d like to thank Jessica over at Tumwater Family Practice and Kate whom is answering the phones and front end at the main site over by the hospital in …
If I could give less than one star- I would! This is the absolute worst customer support on the planet! THE WORST! Their billing department is a 3rd party apparently. They are rude, unhelpful, treated me like I’m wasting their time. They …
First of all, I would give NO stars if I could! I am a person that never sees a doctor if I can help it; I’ve had too many bad experiences with them . I do not have a primary because of this. For 2 weeks one of my breasts has been sore and …
I was swiftly let in after calling to confirm my appointment. While waiting, an Asian woman of my age came in with some evident language translation challenges. The staff were great to me and very professional, but they were doubly hospitable to the woman who needed translation help. Very impressed!
I commend the South Sound Radiology organization with 5 stars. In my experience, SSR has always provided great care in every department. On this visit I would like to compliment Alan in CT and Amanda in Registration for outstanding service. Michael Thompson, MD
The experience itself was fine. They were timely, the facility clean, and staff professional… but trying to get my records… good grief people it’s 2022. No patient portal to log into and get results. They will not email results. If …
I’ve been going to South Sound Radiology for about 5 years now. I’ve always had a pleasant experience with great customer service. However; this morning, JULIE (front desk) far exceeded my expectations. She was professional, enthusiastic and efficient. I will return!
While the procedure went fine for my wife, they made a mistake when billing our insurance, and instead of reaching out to us and trying to rectify the situation, they sent a “pay us immediately” bill. Our insurance had to call them to explain what they had done wrong for them to correct it.
This company must be practicing fraudulent billing. I only received three statements from them in as many years and have sent quite a few payments without any acknowledgment. Their billing practices are horrific, one hand doesn’t know what …
Never a bad experience. I’ve been coming here for over 5 years. Staff is always helpful and friendly and informative. Julie is my favorite. She’s a keeper for sure. If any of your bosses are reading this you need a raise as your the face of your company and an absolute gem!
While I’ve been sent to other radiology clinics in the Oly-Lacey area, I’ve been going to South Sound for over 30 years. Their doctors are extremely thorough and twice have found problems that were hidden in my very dense breasts. The …
I’ve been going to Southsound Radiology for many years and have always been happy with their efficiency. My last mammogram showed some irregularities and Samantha was attentive, kind, and professional. She is to be commended for her dedication.
I too wish I could give less than one star. If you make it past the Gestapo front desk perhaps it’s fine. Ive been a patient at providence my whole life, I don’t need 30 minutes to sign consent form… ridiculous.
Another great place is easy to schedule your appointment. If you happen to change your appointment, they’re willing to accommodate it. I had a right shoulder aspiration with zero pain Dr Miller was incredible. of course his assistant Rebecca was so friendly and easy to explain everything was going to happen!
I have had nothing but positive experiences here from all of the staff for the last several years! Everyone has been so kind especially when these kind of appts can be a stressful situation for patients. I am grateful to Dr. Stein for taking the time to make sure all was OK and again, kindness makes a difference. Thank you SSR!
Would not recommend this place. I had an appointment here and drove an hour in the snow and ice only to show up and be told that my appointment had been cancelled. I was not even given the courtesy of a call to let me know that my …
Never pay them ahead of time, they kept my money for months and then I had to make numerous calls to them trying to find anyone with half a clue who could give me the refund I was due. All of the billing is on the phone, I was cut off, …
Good customer service
Very nice people.
2nd time bad experience.
Unprofessional and unknowledgeae staff.
Always quick, friendly and professional.
Been in the past… Seems to be a good place.
Staff were thorough, prompt, and very helpful.
The people here are very professional, and courteous.
Very difficult to get a person on the phone to schedule an appointment.
High volume radiology business. I’ve had good experiences here a few times.
Very helpful, kind and professional staff. Prompt service and outstanding quality.
So far so good! Hope it doesn’t take too long with a full bladder!
Went in for hip and lower spine x-rays, they were quick, polite and helpful.
Great customer care
I never wait long and my results are posted online after my doctor views them. Friendly staff and I didn’t have an appointment!
Pleasent to work with. Convenient appointment times, and they run on time.
I’ve been going to them for over 20 years & they have always treated me with the utmost respect for all my needs.
Nice staff, caring, clean!!!! Dr. Bennett made me feel super comfy!!!! Thanks South Sound
Staff here are all so friendly and take care of each patient with extra time and care.
Great people very friendly and professional!!
Checked in with my insurance that is supposed to be covered at SSR. They specifically gave me a radiologist that is not covered by my insurance. My wife went two weeks later, given to a radiologist that is covered. Unprofessional and costly.
Bill’s for services not delivered. Has an outfit in Indiana that handles billing and calls you at 5 AM in morning threatening to turn account over to credit reporting agency for services that were never delivered. A den of snakes.
Have a referral to get testing done at SSR. Staff is helpful and friendly. Medical Questions are completed via an online questionnaire. Handicap accessible and handicapped parking available
A thank you and personal shout-out to Dr. Stein and Technician Jennifer C., for their care and support. All is good and I am grateful.
Difficult automated communication system for scheduling, bill paying and medical records access. Missed an abnormality on an MRI
I never made a appointment there on my own accord. If I was there, it would have been through VETERANS AFFAIRS!! Or Tri-West Healthcare Alliance.
I don’t pay for those special screening visits!
Go Bark Up Some One Else’s tree.
Why have an appointment for a certain time only to wait in the lobby 40 min. Why not just tell me to come later because they are behind.
Frustrating to waste time , however The staff was extremely friendly and once I was in the room I was seen right away. Very professional
Not organized, different information provided over phone and at facility, were unable to attend at the appointed time causing long delays.
do not support this business, if you are like myself, middle class working person. I mailed my payment , wrote down the card number ect. this Co. sent my account to collections. …
I had an exam done recently, the staff was super friendly and helpful. They were prompt, and very informative. I will be going back again for any future exams and recommend to all my family and friends.
Talked to someone last Thursday who said they were very busy and would call to schedule my appointment on Friday. Still waiting and it is now Tuesday. Just hung up because I was tired of waiting on hold. Think I will go elsewhere. They are obviously busy enough without my business as they can’t seem to contact me to schedule 🙁
I had a great experience here. Staff was friendly and helpful and the radiologist came in right after ultrasound to talk with me about it and educate me on my options. I had no problems with the billing department.
The scheduler Rachel was extremely nasty and had horrible customer service both times I had to call their office to schedule an appointment. Unfortunately because its a referral I did not have a choice and had to schedule with them. Would never use them again or refer them to anyone.
Thank you to my South Sound Radiology team members Ashley, F. D., Stevi, MRI, and Jessica, MRI, for the excellent, expert care you gave me Tuesday. You made me feel safe & comfortable during the MRI!
Everything was great. I was only in for some Xrays but I didn’t appreciate over hearing the chubby girl up front reception gossiping to the younger woman (also reception) sitting next to her about every patient that walked through the door. …
All the staff I interacted with were very caring. Rebecca C and Dr . Boynton were especially gentle and reassuring. Wonderful experience, I wouldn’t hesitate to go back or to refer this office to a friend.
Helpful caring staff, clean facility, and good care.
Very clean calm environment! Dr. Stein and his ultrasound tech Dalia listen to me and explained any questions I had. Thanks, my experience was pleasant.
I have had 4 or 5 procedures or tests at this facility and have always been treated with respect and found the staff to be courteous and friendly. In fact I was given a choice of places to have an upcoming test performed and chose South Sound Radiology again. Highly recommend.
South sound radiology has always been my go to place! Very respectful and on time. The front desk has always been amazingly friend and helpful. I’ve never been happier with a medical office. HIGHLY RECOMMEND. 🤩🤩 …
Such a crooked company!
I paid cash the time of my service and since I didn’t run it through insurance, they offer a 15% discount, which I paid in full before they even took me back to …
Unable to locate doctor’ s orders; unable to call patients to schedule appointments; unable to properly file medical information from other medical facilities; unable to locate records sent from other medical facilites; unable to follow …
Past three years for mammo and billing isn’t done right; I call and they say will resubmit to insurance, to disregard the current bill; and they will get back to me; don’t hear anything else until a call from collections, saying they have …
Doctors and nurses are great but you cannot trust their billing department. They will send you to collections at the drop of a hat. I was in a payment plan and even though I was making my payments, they threatened to send me over to collections. I paid them in full early and now I have two collection notices!
They would not bill me. They wanted $500 up front for a test I really needed. My insurance had elasped and I didn’t know that. I’ll never go there again. Patients comes before $$$. Bottom line. I’m a healthcare worker as well.
They called my husband to schedule an ultrasound. They gave him the date and time and instructions to prepare for the test. He got there on scheduled day and he was told that they didn’t have an appointment for him. There was no convincing them that THEY have called him. We will use TRA from now on, they have better customer service.
Not even worthy of 1 star. Someone in the billing department sucks at their job. My insurance company paid the bill off a month ago, after months of this business NOT WANTING to send my bill to my insurance company. Now, a month after my …
Been going there for years and have never had a bad experience. The staff are awesome, thanks Julie, F.D. and Jennifer C in mammogram department. I always receive good care, polite and thoughtful. South Sound Radiology gets a big thanks from me….keep it up.
I had a great experience with the technicians at SSR – however- be prepared to experience harassment from their billing company within 5 days of receiving your FIRST bill. Even with great insurance and excellent credit, I received phone …
The front desk staff were so incredibly helpful today. I came in the late afternoon with my 90 year old father. We weren’t expecting to have to get X-rays today. Not only did the woman at the front tell me where there was a wheelchair we …
Wow!!!!!
Such an awesome front desk team…. the professional medical personnel are top …
Organized great care from nurses and staff. Not much of a wait time which is amazing as well
EDITED: Within a few days of posting this review, the office manager called me on my cell to discuss my review. She was extremely kind and listened to my explanation of the situation. She was very professional and understanding of my …
I am a patient care coordinator at Swedish in Issaquah and I was put on hold for about 10-15 minutes then i got hung up 4 times after calling back again. While I was put on hold I called them w/ my cell phone and they assisted me right …
The people who took care of me at the ER were fantastic. Their billing department, however, is the worst. The woman was arrogant, short tempered and just plain rude. I called to address a late statement because it was to be covered by …
I have been plagued by their billing department for almost 2 years, despite having double insurance coverage AND calling the VA for them THREE times and doing ALL their work for them! Do not, I repeat, do NOT go there, especially if you …
I had a great experience from the time I booked my appointment, they sent out a reminder text of my appointment, the staff was efficient and my mammogram/ultrasound was done in a reasonable time frame. I am from out of state and would definitely recommend this office.
South Sound Radiology was overall a terrible experience. Not only did they grossly misdiagnose my issues. But they absolutely insisted on unnecessary testing that resulted in higher than expected bills. “Came in with carpel tunnel syndrome …
I went in with severe concerns and reasoning for them. Not only were some of my suspicions confirmed, but other potential causes that Dr.Stein suggested were those he was unwilling to test for. Even when inquired for further testing, he …
I would concur with other reviewers sentiments… The staff of the clinic are wonderful, however, the third-party agency that they have doing their billing is awful and rude. I pre-paid my bill on the day that I was seen, and yet received …
The visit wasn’t horrible but it wasn’t great. Everything afterward was the worst ever! I was charged twice for my ultrasound since they did two views. The first charge was done correctly and I paid it. …
I am very dissatisfied with this company. When I went into the clinic for my services the staff was very nice and helpful. However after I received my services is when everything feel apart. I knew when I went in that I had not met my …
Have been waiting for over an hour for MRI. The keep taking people who came in long after I did.
The phone recording is brutal. They give you options you must choose from, of which do not address the reason some may be calling at all. There’s no general number. Then, while holding you hear a long COVID lecture – which is now just general knowledge.
Received medical imaging at this location for many years and can’t recall ever having a pleasant experience. The latest issues: Front desk actually hung up the phone during the check-in process from our car (while we waited outside their …
Gave insurance in advance before appointment, paid in full at time of appointment…now receiving another bill for an extra $52. But they were positive the amount I owed and what insurance paid when I had to pay before being seen….now …
From mammograms, to x-rays, to the excellent customer service, we are so pleased. I’d like to thank Jessica over at Tumwater Family Practice and Kate whom is answering the phones and front end at the main site over by the hospital in …
If I could give less than one star- I would! This is the absolute worst customer support on the planet! THE WORST! Their billing department is a 3rd party apparently. They are rude, unhelpful, treated me like I’m wasting their time. They …
The staff is great! I felt very safe and cared for during my procedure. Dr. Stein and Jennifer made a wonderful team. Thank you.
First of all, I would give NO stars if I could! I am a person that never sees a doctor if I can help it; I’ve had too many bad experiences with them . I do not have a primary because of this. For 2 weeks one of my breasts has been sore and …
Staff isn’t that nice! Wait times are Long! I had payment arrangements and they still sent a $50 bill to collection after I made payment
I was swiftly let in after calling to confirm my appointment. While waiting, an Asian woman of my age came in with some evident language translation challenges. The staff were great to me and very professional, but they were doubly hospitable to the woman who needed translation help. Very impressed!
I commend the South Sound Radiology organization with 5 stars. In my experience, SSR has always provided great care in every department. On this visit I would like to compliment Alan in CT and Amanda in Registration for outstanding service. Michael Thompson, MD
The experience itself was fine. They were timely, the facility clean, and staff professional… but trying to get my records… good grief people it’s 2022. No patient portal to log into and get results. They will not email results. If …
I’ve been going to South Sound Radiology for about 5 years now. I’ve always had a pleasant experience with great customer service. However; this morning, JULIE (front desk) far exceeded my expectations. She was professional, enthusiastic and efficient. I will return!
While the procedure went fine for my wife, they made a mistake when billing our insurance, and instead of reaching out to us and trying to rectify the situation, they sent a “pay us immediately” bill. Our insurance had to call them to explain what they had done wrong for them to correct it.
Wonderful friendly and helpful staff for my MRI. They were the best I’ve ever been to!
This company must be practicing fraudulent billing. I only received three statements from them in as many years and have sent quite a few payments without any acknowledgment. Their billing practices are horrific, one hand doesn’t know what …
Never a bad experience. I’ve been coming here for over 5 years. Staff is always helpful and friendly and informative. Julie is my favorite. She’s a keeper for sure. If any of your bosses are reading this you need a raise as your the face of your company and an absolute gem!
While I’ve been sent to other radiology clinics in the Oly-Lacey area, I’ve been going to South Sound for over 30 years. Their doctors are extremely thorough and twice have found problems that were hidden in my very dense breasts. The …
I’ve been going to Southsound Radiology for many years and have always been happy with their efficiency. My last mammogram showed some irregularities and Samantha was attentive, kind, and professional. She is to be commended for her dedication.
I too wish I could give less than one star. If you make it past the Gestapo front desk perhaps it’s fine. Ive been a patient at providence my whole life, I don’t need 30 minutes to sign consent form… ridiculous.
Another great place is easy to schedule your appointment. If you happen to change your appointment, they’re willing to accommodate it. I had a right shoulder aspiration with zero pain Dr Miller was incredible. of course his assistant Rebecca was so friendly and easy to explain everything was going to happen!
I have had nothing but positive experiences here from all of the staff for the last several years! Everyone has been so kind especially when these kind of appts can be a stressful situation for patients. I am grateful to Dr. Stein for taking the time to make sure all was OK and again, kindness makes a difference. Thank you SSR!
Would not recommend this place. I had an appointment here and drove an hour in the snow and ice only to show up and be told that my appointment had been cancelled. I was not even given the courtesy of a call to let me know that my …
Never pay them ahead of time, they kept my money for months and then I had to make numerous calls to them trying to find anyone with half a clue who could give me the refund I was due. All of the billing is on the phone, I was cut off, …