Founded in 1897, Southern Connecticut Gas, an Energy East company, provides natural gas energy to more than 165,000 customers in 22 Connecticut communities in Fairfield, New Haven and Middlesex…
| Thursday | 7:30AM to 6:30PM |
| Friday | 7:30AM to 6:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 6:30PM |
| Tuesday | 7:30AM to 6:30PM |
| Wednesday | 7:30AM to 6:30PM |
60 Marsh Hill Rd, Orange, CT 06477
(Translated by Google) They are arrogant, irresponsible people, in the first call 4 hours on the line, to say that they are going to transfer to another department, 40 more minutes to say that in 9 days they will come to connect the gas, …
Horrible. They rarely answer. Even at 7:30am when they first open you are on hold for over 30 minutes. If there is any other company that services your area, go with them !
I have been calling since monday morning ..on hold for over 2 hours mutiple times and the automatic symtem call back dont ever calls back…calls are geeting hung up on you …whats going on ?
The shower for my apartment without heat freezing smh , the treatment of ABORIGINAL AMERICANs
EXTREMELY bad service and impossible to reach. They cut off gas supply in the middle of peak winter without notice.
Excellent service
Atrocious pay-by-phone
What a nightmare
On hold over an HR.
bullshit.
Worst website and service ever.
I didn’t get the information that I needed.
Their website is broken and unusable.
Very professiona.
I only have one word “garbage”
completely devoid of customer service.
No one answers the phone for help.
They dont pick up. EVER.
Worst customer service possible.
Somehow even dumber than the electric company…
Customer service is horrendous
Very helpful
Dont ever do business with these people they do not care! I REPEAT DO NOT CARE
Worst customer service. Rude answers.
Don’t bother trying to get them on the phone unless your on fire
Wait time for a person is long
Very helpful customer service
First time l have a gas problem in my house and l have very bad experience..
They keep me on hold all the time until the call drops….
They are taking too long to return my security deposit.
Had me on hold for two hours and then hung up do I called back on hold for another hour and then hung up and when I tried again it said their closed
I paid my bill
need to educate customer service and how to make it less cumbersome
We have been waiting for 2 days for installation, meanwhile we are freezing our A@&&$*^ off
Poor communication and service
Perhaps the worst customer service in history. Impressive honestly.
Supervisor go home on Fridays at 1pm and no one will help if you have an emergency
Customer Service Sucks!!! Company Sucks!!! Somebody tell if there’s any other gas companies in the area PLEEAASSEE!!!
Wonderful to pay bills
Biggest scams. Them and U.I.
0 customer service. Extremely expensive.
I’ve been waiting for my deposit back for too long. Give me my money back!!!
This is a company with good service and strong local roots. Employees are friendly and hardworking.
Horrible customer service. This company obviously does not care about there customers. Agents are rude, field techs are rude and inconsiderate. I wish there was local competition.
If I could rate them in the negative I would. They are the most rudest, most unprofessional representatives ever!
SCG is the primary cause of my now graying hair. Thanks a lot SCG.
trash company, overcharging for bad service and employs ratty ghetto hos with attitude. 0 stars.
The worst customer service I have ever dealt with.
This company is so unorganized. The worst website I have ever used to try to pay a bill.
I simply needed to put a gas bill in my name. They were very helpful and pleasant
Their customer service is horrible, the automated system per sé, such and inconvenience.
Customer service is fine, but the automated system is the worst ever.
You’re automated phone messaging system is so frustrating I honestly don’t know how you are still in business today. Invest in new systems and train your phone support people.
They gave me a two hour window, but they never showed up
There protocols are dumb. And they need to be more on top of their game. They work slow. . Waited 7 days just to turn on gas ridiculous.
They’re charging me a service charge of $41 a month during the summer (when I am not using any gas) for being a loyal customer for years.
Check your autopay – ours turned off with no notice and the company would not waive the late fees.
The rating should really be zero. no customer service and no one answers the phone regardless of what extension, worth service ever
HORRIBLE. I almost want to start my own gas company to drive this one into the ground. 5 million negative stars, thats no exaggeration.
They give you a four hour appointment window and don’t show up. Happened twice to me.
Hands down the absolute worst customer service ever experienced. Indian telemarketers have more respect!!!!!! Where’s the half a star option ?
The people I have talked to on the phone have always been nice and helpful but the policies, bureaucracy and bill payment of this company are absolutely abysmal and make something so simple so frustrating
Website is atrocious and am not allowed to sign up for autopay and no one can figure out why. Makes paying bills a tedious and miserable process.
I only gave 1 star to post how APPALLED I am!!! I ordered service to my new home over a WEEK ago! They switched my appointment from Monday to Tuesday then NEVER CAME!!!
Really bad service, we make monthly fee on time and they just turned off heat without any notice!!! It’s in winter and just told you that they won’t be able restart the heat until the next day?!!
The worst experience I have ever had with a company, no one is willing to do what it takes to get your issues resolved, we go around and around with the same problem, and the customer service representative just keeps saying the same thing, …
nasty people on the phone and waited 3 hours to get someone…pamela nasty attitude!!
horrible is there any other gas company we can use live in milford?
Garbage customer service, can’t talk to a real person, fonstabcon get disconnected. They don’t even deserve one star.
Just awful, took days to set up while I froze in my apartment, break up AVANGRID and give us public utilities
It didn’t allow me to write this post with zero stars so I was forced to give 1 star. Absolutely horrible client service, can’t get through to speak to an actual human being.
If there was an option with no stars I would have chosen that. Terrible terrible service. They don’t care about providing good customer service. Automated system sucks.
unbelievable how this state allows for such a poor run company to operate with no other choice but to deal with the only company available. this company must write hefty checks to our keep the crooks in power
Horrible company to deal with. Never seen such disregard and disrespect for customers. Unfortunately they have a monopoly . I would like to give negative stars because of the way they treat the customers
Horrible, bad, no phone service, no internet payment no bill description. How you can make a payment???
SCG should be stamped with a warning from the Surgeon General: This company will take points off your IQ and years from your life.
Just had a technician come on a Sunday. He was awesome. I just wish I could thank him for his great work. I was worried and now I don’t need to. Thank you, Sir!!!
Website says they offer 2 hour windows. Only offered me 8 hour window. Never showed up.
unable to get through on the phone so I sent a letter back with their bill due faulty meter. Still not resolved
Incompetent, no caring company and employees. No sort of standards or values. Floor supervisor in billing has no understanding or professionalism especially in such a role. Unbelievable.
Had no trouble contacting person to explain my problem technician arrived within 1 hour very pleased with workmanship would have no problem calling them again
These people are terrible. My wife and I have wasted an entire afternoon trying to call them and turn our service on. My first phone call was disconnected twice after an hour waiting each time. That’s what you get when you monopoly.
The customer service is awful. I have been having billing trouble, they shut me off, I called to pay the entire bill get connected –its 9:57 PM been waiting since 10am. STILL NO HOT WATER as no one is coming. Worst customer service and they do NOT care.
The worst service I have ever experienced. Their website is awful and they never respond to emails. Plus they don’t clear payments that have already been made. If you can avoid using this provider.
This company has no heart and could care less about their customers and there’s nothing you can do about it because the know you need them ,I accidentally had my gas shut off last month and paid immediately but told them I wasn’t working …
Most ignorant company on the planet. My appt was confirmed at 2pm and I was guarenteed that the tech in my area was starting at 4 and would call me 15 minutes prior. 8:05pm .No Call
They shut down our gas for no reason cost we losing business. And delay the time turn on the gas for us. Their customer care is not very helpful.
The window of arrival is all day ? Claim they came and called yet did not receive one call got a phone call from a number that does not even exists when you call back and only rang once every time you call takes for ever to get a live person
The website and app work 1 out of 10 times. You have to jump through hoops to pay your bill, it doesn’t make any sense…
If I could give “0” stars I would. The absolute worst and rudest customer service.
I wrote the above review 3 years ago. 3 yrs later nothing has changed! Horrible horrible company. They cant get anything right.
Worst company to deal with, representatives are incompetent and there technicians either show up by midnight or just doesn’t show up at all,, I wish I had oil! Giving them a star on Google is to much credit, I wish I can give a half a star..
This is crazy I been on the line for almost one hour
That need to be change waist of time service is trash
This place has THE WORST costumer service. I moved into my new place this past November, and since then have had three MAJOR problems with their billing system. I’ve been paying into an account that supposedly doesn’t exist, been paying …
That star is not my actual rating but it won’t let you post a comment without selecting a star. This company is the worst! No care or concern for the customers it serves. My actual rating is -1000 and even that’s too generous
Randomly shut my gas off when i never missed a payment however the tech was out here that same day. Customer service rep was nice and helpful
I’m 6 months pregnant and they did a mistake and cut my bill. They been saying they are gonna send someone to fix it and it’s about to be 2 days.I’ve called twice today and all they say is soon.
TERRIBLE! Waiting and waiting to get our heat restored in the middle of Dec. (20 degrees F). They have no care at all for their customers well being. Going on 2 days in blistering cold. How are they in business? Shameless.
Be prepared to wait 2+ hours any time you call. Their online Bill Pay system stinks as well. Overall they provide poor customer service, but they can, because they’re your only choice, so enjoy…
I ask them turn my gas and still didn’t turn off and if they Expected me pay June bill I not going to paid
This was hands down the worst customer service experience I’ve ever had. SCGs automated system is absolutely idiotic.
They’ve been double charging me for the past 8 months. The girl that set up my account made 2 accounts for my one address and now that I’ve found out they still want me to pay all the changes.
Terrible website. Login is impossible
Calling is even worse. They will put you on hold for over an hour and never inform you your place in line.
This company doesn’t deserve any stars I wish I had an other option I guess they treat certain areas in CT as second class. They have no sense of urgency poor management no communication whatsoever and you can never talk to a supervisor I’m …
I talk with a good customer representative she really helpful . Stefanie keep on the good work sometime people pass throu a lot situations
If I could give 0 stars, I would. Terrible customer service. Make sure you record all your calls with them, they will down right deny the changes you make. I called and stopped service and still got the bill. Also, the bill turned out to be three times my usual bill.
Complete joke of a business and they’re the only ones laughing. Took my hard earned money a week ago and never turned my gas on. I fail to see how you ever got up to a 1 and a half star rating on here with such terrible and downright …
You Know What Its So Sad That Everything About This Company Is Terrible & They Suck. They Might Have 1 Representative That’s Okay, But Other Than That They Dont Admit To Their Wrongful Doings, They Charged Me For Turning My Gas Back On When …
I’m a local landlord and this is by far the worst utility. Customer service is horrible. Long wait times on the phone (I’m still on hold and it’s 15 minutes) and unhelpful customer service are both serious issues. My plumbers constantly complain that their service reps in the field are inept. If you can stay away, do it!
So I recently found out that an old bill was sent to collections. I reached out to SCG to find out about set bill and found out that they had charged me for months I no longer lived at the residence and was told there is nothing they will do. One more reminder why I will never live in Connecticut again!
Tried for 5 days to setup an account with them. They have an extremely outdated system which involves sending information to them via an email address read out by the representative over the phone. System has been “down” all week. How does this company even exist? Oh right, zero competition.
Not open on weekends, always put on hold, extremely slow. Horrible company and its the only gas company to choose from making it a corrupt monopoly if i have ever seen one. How is the main gas company in the county not open on the weekends. I do not believe anyone likes the work they do.
TERRRRRRIIBBLLLEEE. Our business has been without heat for 2 days. We waited on Friday from 8-8 and no one even called to say they wouldn’t comet today. Can you believe we sat in a freezing office waiting for someone that would or would …
Going on day 4 no turn on for ONLY GAS COMPANY IN TOWN. I am elevating to State of CT for purposefully withholding service. Service tach came for a gas leak, and tod him it was to turn on. No manager no supervisor for him to call. He …
Made an “all day” appointment for technician because the furnace for central heating wouldn’t work. Diid not even give an estimated time of arrival. So I had to cancel my appointments just to stay at home, yet the Technician never showed up. Worst company that doesn’t even keep their promise.
I cannot believe a public utility is allowed to get away with how they do business.customer service does not exist.have to call and co transfers you from dept to dept, and all depts are stupid.have been trying for 5 weeks to get an issue …
The technician keep giving me wrong information about when he will be on site to restore the gas. When I called the agent he told me another lie that the technician went to a gas leak. Hard to believe because I did not call the technician …
You guys are very terrible with scheduling appointments I made an appointment to have my gas turned. On September 27, 2018 scheduled for September 30th after 2:30 pm… No One Arrived, Here it is October 1st me & my 2yr old has been out of …
i wish i didn’t have to give any stars to this company. Absolutely horrible company. it is unfortunate that they are the only gas company that serves new haven. ive been shut off 2x without receiving a notice in the mail. put money on my bill and was shut off not even a month after payment. extremely frustrated.
On hold for nearly TWO HOURS!!!! WORST COMPANY especially since they know they’re the only ones with no competition, but this does not excuse their horrible service and idiots they hire who lie about the notations they make on youraccount. …
My Father died 2 years ago. I eventually put his gas in my name. Sold his house and got a final bill the other day. I paid SCG yesterday and my balance is zero today. This morning I’m already getting collection calls. Collection company is …
For the FIFTH time this season, we have called SCG because our heat will not turn on/stay on. Every time someone comes, which at times is DAYS after our call, it seems like they provide a quick fix that works for a few days and then we are …
This is the WORST company. Their website completely lacks an easy to use interface, it makes paying my bill an absolute hassle every month. I hate that my apartment uses this company. If I could give a review with 0 stars I would. …
They don’t even deserve one star. They called to say we HAVE to have our meter replaced. So we set a date. They won’t give any smaller than a 8 hour window. So I take a day off from work and sit here waiting for them and they NEVER …
Don’t ever use their call back feature, just wait for somebody to come on the line, even though the wait is over 45 minutes. I tried to call twice to use their call back feature and never got a call back. I was trying to set up a payment arrangement because my monthly gas bills have been astronomical.
There doesn’t seem to be too many good reviews for SCG but I happen to get an amazing lady who is helping me with my house search. I don’t mind buying a home that is oil, but want the option to convert to gas, and she has given me the …
If I could give less than one star I would.
The customer service is horrendous , they give you a 36 hour window for a service call while we have no heat and it’s 30 degrees out .. And they are saying it’s …
I have seen the other reviews and except for two obvious fake ones (where they briefly tried to clean up their image until they realized it was impossible with the avalanche of real people) they are universally abysmal and often say “They …
If there was any way to rate Southern Ct Gas lower than 1 star I’d do it. I activated my new business locations account weeks ago. As of today, the gas suddenly stopped working. When I called tonight, the rep at Southern Ct Gas informed me …
UPDATE: I moved in March and they are STILL charging me even though I cancelled my account in MAY. …
First off I just want to say it is my fault that I haven’t been keeping up with my bills, but I was able to pay off my past due balances of $396.94 so I can have a clean slate. I called them back and I was on hold for more than 18 …
I set up budget billing 3 months ago. Today they stole nearly $1000 out of my bank account without my knowledge or permission. Nothing but thieves and crooks
Called today to make sure im still on Covid repayment plan because i haven’t gotten anything since i set it up. HEATHER…. VERY RUDE LADY FROM THE HARDSHIP DEPARTMENT…..mumbled everything she said so i had to ask her to repeat everything …
Called on Friday at 4 to turn my gas on, and they said they would call back in 53 minutes. At 630 they closed with no call back, and put me through an endless robo call system when I called back trying to get them before closing. They’re …
Hate their website and customer service. They didn’t close my previous account, even when I requested it. So, I had a pending bill for sometime until I realized they were billing me for my old unit, too. They confused my old account with …
No one knows what’s going on at this place. They just keep transferring you till the call drops. Unbelievable, and the website does not pull up bills so you have no idea what you are being charged SCGC us the worst.
A strong argument for antitrust law. They mixed up my billing, thought I hadn’t paid and pulled our gas with no mail/email/phone warning before a major blizzard. I was alerted while I was out of state. One of the phone numbers on their …
Although I’ve had an experience in the past when the gas company did not show up (or call) for a standard furnace check (an emergency gas leak had happened), the most recent experience was excellent. Our furnace stopped working during a …
Need gas installed, requested in June 2021. They lost the original work order, and are now saying installs are booked out 10-12 weeks. They expect weather delays; who knows when the gas will be installed. Horrible company.
We are foreign users who cannot receive the deposit in check after leaving the US. We asked several times for refunding the deposit into our bank account; however, they simply want to neglect the issue and won’t refund the deposit. A TERRIBLE company worth NEGATIVE scores!
Got a shut off notice September 24th even though we paid our bill in full on September 2nd!!!! Horrible treatment of good customers!!!! We have asked for a paper bill for 2 years with no response!!! They told us to check he post office. The website is useless!!!!!
Southern Connecticut Gas is gong to shut my service off if I can’t pay a portion of my bill. I have paid them on time ( for the most part, I did just pay $200 to have my service turned back on last fall, I forgot to pay the bill, my bad. I …
S.CT GAS, clearly a MONOPOLY of the industry. Cuts off gas to our home with our 1 year old for days when we explained we are receiving a paycheck in 3 days. We have good credit and are not delinquent in payments in history all bill were …
I was on hold for over an hour, for an over-billing. The “estimated” reading was way off, as there is no actual usage at the address. The apartment is winterized. The one star is because the service rep. was very nice and helpful. The …
Horrible customer service. I called to transfer service and while I was trying to do this, the woman who answered the phone sounded as if I was interrupting her breakfast. She was chewing in my ear. Then her cell phone rang because I heard …
if I could give negative stars I would, been paying on service contract for years. my furnace broke, service comes out, guy says its all set but wont wait to see if it is actually working. of course an hour goes by no heat. I call them …
SCG is terrible, and if I could give them *negative* 5 stars I would. The customer service is awful: extremely long hold times and representatives that never know how to fix the problem and keep transferring you to other departments, adding …
If I could give zero stars, I would. It is impossible to pay bills online or over the phone. Each time I call their customer service number I have to select the “emergency – no heat” option in order to speak to an actual human being. And …
Terrible customer service. Extra long waiting time. Passing work to others.. Customer services reps told me i was all set, that was incorrect. Called again, rep said no info on my last call. She said i was all set, now..she made the …
I’m a new homeowner and didn’t realize that gas was the source of my hot water. They came and turned the gas off with my wife home and didn’t say anything, then left. I called them to make an appointment and then the hung up on me. I called …
I totally disrupted my and my daughter’s day, canceling appointments so that someone could be home for an “all day service appointment” that never happened. No call, no show and no heat! How mean and inconsiderate! This company, like all …
If you want to wait on hold forever? Get a call back that you’ll get disconnected from? Try again and get someone who sounds like she’s waking up from a nap. Only to not be able to help you, and forward you to someone else. Give them a call 😉 …
If I could go lower than one star, I honestly would. I gave up my entire schedule today (August 5th) to assure my gas would be turned on, just to be ignored and driven away on. The company contacted me a few days ago to confirm my service …
Fri 351p…6.21.19 The WORST , yes , THE worst customer service in the WORLD!
Shut me off with no warning. SCG customer for over 35 years. Never missed a payment. No warning. No emails. No notice in the mailbox or on the door or on the …
I see a lot of negative experiences here so I thought I’d throw mine in. I’ve been a customer for 2 years and it’s been seemless. I do payments over the phone at any hour through their automated system. They’ve been responsive and helpful …
This company rob its customers and you cannot find an alternatively company to do business with. please be careful with this company.
Trying to have a service start in a house and unable to do so for last 10 days and still nothing and now winter is here and we are without heat
Called them about setting up service in both units of a duplex. The automated machine is much better than other companies’ customer service automated machines and it is very easy to get hold of a live representative. I’ve called twice with questions and each representative has been super nice, patient, and helpful.
Kept call telling them my heat was work they never showed up. Still without heat
As a business owner who does business with many utilities and other service companies this is the worst company I have ever dealt with. Giving them one star is way over rated! I invite top executives to try and call in with an issue and try …
My leasing company told me they need the gas on before the lease starts, which also means before I move to the state of CT. The initial CT gas rep was friendly, but there is a clear lack of internal communication and/or documentation. I …
worst company ever. 35 dollars a month “Service Contract”, it used to be $10 when I signed up years ago. It auto renews and they keep hiking the price. Called for the first time in years, they said the earliest they can be there is 10 days …
One of the worst companies I’ve ever dealt with. Impossible to get through the phone tree to speak with a real person, unless you keep selecting emergency. When I wasn’t billed for 8 months in a row, I used their trash-can communication …
The automated phone line was not working. I tried to then pay my bill at Walgreens and the machine there would not accept my email as correct. I know for a fact that I was using the correct one.
Useless. I cant wait for them to be bought out. They were billing me for my neighbors meter across the street. Months later my bills were being sent to an unknown location. If you have other gas provider options, go with the other provider. Half of there automated services don’t even work. Safe yourself the stress.
I moved recently in July called to setup my gas connection got a new account started receiving a bill figured all was good . Go to turn on my heat turns out service is locked. I have no heat , now they want to charge me to come out and …
Atrocious. 58 minute wait, used call back feature. When they called me back, rep said I had to speak to billing department which is what I set up the call back for. Another 28 minute hold. Call was disconnected, called back, again …
They turned off our gas to repair a stove leak, and they also turned off the gas to the heat. The stove was repaired, and they refused to come turn the heat on until the next day (telling us we have to sit at home all day and wait for a phone call saying they’re 15 minutes away).
i would like to set up auto payment. i called 3 times to try to reset password for online account. However, they give me an hard time to do such as very simple request for resetting password. I never thought that a big company handle small …
Avoid service plan at all costs. The technicians are not knowledgeable. One came, said he would not get involved with the boiler and told me to contact the manufacturer. No heat and hot water for 4 days! Finally had to find another plumber …
Terrible customer service. Moved housing, normally pay my Bill via email notification and online. Was getting billed from previous place (thinking it was the new places bill) and it wasn’t. Then I get whacked with a large bill and late fees …
To get a hold of someone is nearly impossible. How do you go from 20 minutes to 45 minutes and additional 45 minute hold time?! And to receive a call back you get an “error message” when you pick up your phone. I wish there was a zero star option.
I only gave a 1 so I can be able to post publicly. I have been transferred no exaggeration atleast 7x. Still on hold to be transferred again. They all asks the same verification questions then tell they can’t heart you or something. …
Ghetto. I would give 0 stars, but ya’ll know the deal. Firstly, I called to ask why my bill was $224 but $114 last month. Nothing has changed as far as usage. I’m an intentionally sustainable & low-impact individual who’s bill for February …
received a communique from SCG – regarding installing ‘protective posts’ near my meter. a name / number given . 8 calls over a week- no contact. called another SCG number – that call taker given my address/ name – still not enough info. . …
This is the worse utility company I have ever has dealings with. You can’t get info on their web site. The telephone number in Bridgeport is no longer in use. I have called the number in Orange only to be disconnected over and over …
What a terrible company. Below freezing temperatures and they turned my heat off 7 days before the bill was due. Then I call to rectify the situation and I don’t hear from anyone until 1hr7m into the call; I tell “Ann” I need to get my heat …
Worst customer service, 4 days without heat and hot water, called 3 days ago was told they will send a tech to reconnect my service no one showed up, call back yesterday was told order was never submitted by previous person I spoke too …
The worst company in the state for sure. I think their motto is, “Wake up angry, go to sleep sad, and try to ruin someone’s day.”
If I can give them “0” stars I would. After many attempts over time, can’t get onto their website to see or pay my bill. Also a nightmare to contact someone on the phone. I subscribed to auto pay and more money was taken out than my monthly …
If there is 0 on the star I would give that. I am very disappointed with your service, I been paying extra $23 and some for a month many years for extra comfort service, but never have to use the service for any heating problem, but today I …
Unprofessional. No follow through with any promises in this organization. They simply do not care about their jobs or you.
When I tried to start the service, I missed a call from the technician because I was in a company meeting, they never called back, and when I call the company again, they said they are going to charge me $90 for asking them to call me …
Worse company EVER! I’m being charged for things I don’t even understand and when I tried to call them its impossible to get a real person on the phone to explain to me my bill, each time I call they send me straight to western union. My …
Would give 0 stars if it was an option. They sent multiple trucks to work during the day- turned the gas off- didn’t finish the job, they’re on our security cameras hanging out for a solid amount of time. When I came home and called to …
I wish I could do less stars. I was issued a new account number unknowingly and have been making payments to an old number which they will then apply to my new account number. However there was significant delay in updating my present …
Be prepared to stay hours on their automatic phone system
just to do simple thing like starting an account with them
I usually don’t leave reviews. This company is absolutely horrendous. It’s amazing how freely incompetence can flourish when you have a stranglehold on an entire service.
they will literally turn off your gas before your bill is due in the middle of the winter then take five days to turn it back on.
By far, the most painful automated customer service I have ever experienced. Took me 5 tries (totally of 30 minutes) to submit a payment.
I am waiting for SCG since 8:30 am .
The technician hasn’t show up yet .
Customer service , told me twist that they are scheduled for today November 16th …
Turned off my gas for no reason bc I was out of town. They’re clearly not too bright or professional how can you be on autopay getting payments taken out and have your service shut off? This is unbelievable
Literally the worst. I consistently pay my gas bill on the first of the month every month – I’ve been in my home nearly 2 years and never missed a payment. I opted in to the budget payment plan and have been on it since last fall. I go to …
This company is horrible, I have two days without gas as we speak, I have a four month old baby in the house, I have call many many times, and all they said is that the technician is coming. Two days without gas, I don’t understand what kind of customer services is this. If I could just move to another gas company.
How’s it possible for a hugely profitable company to be this dysfunctional and disrespectful to it’s customers? I will have to drive to their offices to CUT off service but it will be worth the trip to see the back of these cowboys.
I wish I could leave 0 stars. They turned off my gas without notice, then broke our water heater when trying to turn it back on. The water heater worked until they messed with the gas.. thanks for nothing, can’t wait to move and never use this service again.
I would give negative stars if I could. They turned my heat and hot water by mistake, they have been telling me for DAYS they would send someone out to fix THEIR mistake. It has now been over a week and I am STILL without heat and hot water. This company is horrible.
An absolute cancer on this earth. I hope the entire executive team collectively develop debilitating gluten intolerances that they don’t recognize so their lives are lived in constant discomfort just like mine is when dealing with their garbage system. Get ligma, SCG.
Worst company ever. Should be tried for criminal negligence. If you have a problem they are a nightmare to deal with they obviously don’t have enough workers and they are short staffed with inept workers. I hope the owners of this company face punishment for how horrible this company is.
Where to begin? I pray CT brings another gas supplier to give them competition. This can’t be life. The worst customer service and they have a fee for everything. The customer reps argue with you. I can’t believe they are in business but …
Terrible company, should be dissolved for mal practice, cannot even begin to state how many problems there were. Monopolistic organization. Had service for 2 years, made over 45 calls, was never fully assisted with any questions or explanations. Again, @better business bureau, dissolve this company.
SCG hikes up customers bills with phony fees and interrupts service whenever they want or without notice. When you call the hold is usually over 2 hours and reps transfer you intentionally to wrong departments or place you on lengthy …
My God been trying to get in contact since July 2022 we this company that serve New Haven area. My Furnace is damage and I want to convert oil to gas heating. ONLY 2 TIMES somebody answer the phone have me a number and I keep getting VM and …
If I can give 0 star I will, there system is a pretty kettle of fish. They send someone locked my gas without notice. And there phone always keep hang up. No one can do professionally to the right way. There employees really need more professional training . If I have other choices I will never use this company again. Never 👎🏿 …
Horrible to work with. NO ONE ANSWERS THE PHONE OR EMAIL!!! Zero communication. Had to have the natural gas installer contact them through people they knew. Then trying to pay the bill is impossible. The app has never worked. The website …