Everyone on the phone sounds like they’re annoyed to be talking to you, they take FOREVER to process a claim, and will fight you tooth and nail for every cent they give you.
Horrible It’s been over six weeks since we made a claim been calling constantly they hang up on us they won’t call us back we are very concerned Because of the mold in our home.
They are sucmbags as expected. Lies about conversations and is not willining to play as many cards as they can to f you over. Stay away from this company and people and or leave if you can.
WARNING: I WOULD HIGHLY RECOMMEND STAYING AWAY FROM THIS COMPANY. POOR SYSTEMS AND TERRIBLE BUSINESS PRACTICES ARE WHY THIS COMPANY HAS EARNED SUCH AWFUL RATINGS ACROSS REVIEW WEBSITES. DO NOT DO BUSINESS WITH THESE PEOPLE.
With unbelievable damage to my home and a standard deductible, they went me a $200 check after hurricane Irma. Which was not enough to cover one single broken window
They just want your money. They are totally apathetic toward clients, and don’t care about damages to your home, or how MOLD effects your BREATHING and overall HEALTH during the midst of a global PANDEMIC that effects the RESPIRATORY system.
i made an on line Aug 30,21. i have not heard from anyone since. when you call and choose the prompts that suite your situation. the phone hang up. this is unacceptable.
If your agent tries to write you a policy with them, run away and find a new agent. 60% of the time their phones are off, and when you actually get someone they care so little about their job that you might as well not even bother trying to …
Started a policy with them mid June of this year. Gave them the information from the inspection (including the part that the roof didn’t have much life left) only to have someone come to our house while my elderly mother-in-law was home …
Worst company EVER, don’t hesitate to drop them or find someone else. The only thing that there good at is giving you the round around. You would have to get Adjuster for their insurance . The illusion of being something great is what they believe they are. Sad.com
I guess the ones that get results don’t write anything. I was very fortunate and got both of my claims fund within a timely manner. Alron Construction did my claim for my roof and got approved in weeks and when the adjuster came we had him …
Do not do business with this company. 1 month after Hurricane Ida and nobody will contact me. So much more to say but I’m tired from typing after the BBB complaint I just typed up.
It’s been 6 weeks since they processed my daughters claim. They are rude. They transfer and hang up on you. Such a headache! Poor business practice. She makes her payments on time. Somebody respond!!
On January 19, 2017 we made our first claim for water leaking from the master bedroom shower into the masterbedroom and also to the bedroom the on the other side of the wall.we called roto rooter, the filed a claim with southern fidelity …
After the hurricane, I not only needed a new roof, but once the roof was FINALLY done [no fault of SFI] I discovered further water damage in the walls and shower of my master bath. This company was absolutely there for me IMMEDIATELY upon my submission of claim.
I took off from work and they did not show or answer the phones. I had damage caused by Hurricane Irma and Southern Fidelity Insurance was absolutely terrible at simply doing their job. I am sadden to see the Hurricane Irma recovery my …
Cancelled me because they don’t want an electrical panel more than 20/25 years old. I had a 4 point inspection that was fine. Never had any other homeowners ins co do this, it was pretty strange
If there was an option for no stars i’d write -10. After being insured by them for a couple month i get an email saying they cancelled me due to my roof being installed wrong. First of all i have a metal framed house. My roof is steal. It …
Did a restoration job for this insurance company 2 weeks working hours and hours of manpower and equipment rentals Bill was nearly 16,000 they sent me 5600,00 playing the insurance game wish I never got the call venders beware! Pick another …
Horrible company. Raised my rates over 3600 dollars this year. For what? Never had a claim and have been paying them almost 2000 a year for the last 5 years. They are crooks. Find another company, I am.
This company pays for minimal damage even when it is proven that the damage is greater then what the appraisal shows. They would not renew my insurance while I still have an open claim making it difficult to secure coverage from another company.
We filed a claim on our policy after Hurricane Michael. We met the adjuster at the property and he stated there was no need to tarp the house as it was a total loss. Just received word from SFI…they are paying half the policy as they do …
About the worst company in the entire. They need to take “Fidelity” out of their name for good and be sued into the ground. Not worth the mud off the bottom of my work boots, because I actually work and do my job unlike these worthless people.
Plain and simple they do not want to pay out any claims. You might as well not have any insurance at all. you’re better off saving the money for your own repairs.
Have not been living in my home for 2 years and I get a claim denied. I would recommend that you never use this company. My home needs real home owners insurance not this fraudulent company. I need home insurance HELP! All they give me is 👎 …
We have waited six weeks for details about our claim. They have had the adjuster’s report for a month and have not gotten back to us about whether or not our check will be issued. There is mold in our house! We have to call all the time, they promise return calls, and we get nothing back!
My son had them and had the worst experience, EVER! He had a claim that took them over a year to try to settle. They constantly gave him the run-around, didn’t answer emails, routed his phone calls to other people for information (of which …
If you sign with this company be prepared to never file a claim. I was with them for 5 years and I never filed a claim until last September when I had a leak from my upstairs bathroom. I have owned this house for only 6 years at this time …
I only put one star because there is nothing lower. Trash company that gets liquidated and knew they were in trouble months prior but didnt bother to warn clients until the week before the business is set to close. Just pathetic 😤 …
I would give them a zero if it were an option! Dealing with them has been worse than the experience of the storm itself and we staying in our home while the roof was ripped off and torrential rain poured on us and ceilings fell. Yeah, I’d gladly go thru that again before ever dealing with Southern Fidelity.
10 year relationship. Zero claims. Rate increase of 120% without warning for July 2022, no lets figure something out, just some letter buried in 100 other pages saying significant increases. Significant is 40%, not 120%. Goodbye. …
After having 10 years continuous coverage with Southern Fidelity, and never filing a claim or missing a payment, I find myself in a desperate situation due to hurricane Zeta. On 10/28/2020 we suffered severe damage when a extremely large …
After placing ins claim as a result of hurricane Ida, we were told a desk adjuster would get back to us in 5-7 days. It has now been 12 days and after calling 6 times (on different days) we still have not even gotten a call back. Each call …
Please, under no circumstance should you make an agreement with this “insurance” company. It is more like a scam company. I’ve been paying for their insurance coverage for over 10 years, and they decided to break the contract for our …
Well, I guess I have learned the hard way why their rates were some of the lowest for my home in south Louisiana. SF is horrible to deal with after Hurricane Ida. The adjuster sent to my home low-balled his report by 75K and they will not …
Rizzo Roofing worked with Southern Fidelity and successfully completed a roof replacement for our mutual client. Thanks for being part of a great system.
My homeowner’s insurance annual premium has gone from $1443 to $2033 (29% increase) to $3702 (82% increase) in 3 years. I’ve never put in a claim, and we haven’t had a storm come through here in over 25 years. No explanation letter, no …
5 Years of UNDER coverage at $1100.00 per year. now at year 6, $3400.00. no claims ever. went to USAA and purchased 2 to 5 times the coverage for $1000.00 less. Still costing me more than before but now at least my home is covered enough …
They will deny claims and will not provide any true insurance on your largest investment; your home. We’ve gone through 2 claim denials for our roof and multiple reputable roofing companies agree that the damage is caused by wind. Rather …
The worst experience ever processing a hurricane claim. Field adjustors don’t show up for appointments ,desk adjustor don’t return calls or emails and are reassigned without notice. Can’t get a live person on the phone or have calls or …
It’s currently the final days of March. Hurricane Ida hit us in September. We’re still waiting to be paid for our hurricane damage from September. Every single day we make the call and they either don’t answer or say ‘dont worry tomorrow is …
I knew something was not right with them when I could never reach them by phone on a claim that was a year old. When I finally get someone it turns into a disaster. We were given a non renewal because of a claim and had to get new …
Bumped from 2K/yr to $5,425/yr without warning as they go out of business. They didn’t deserve the 1 star here. 347 Negative stars is my real rating. We also did not choose this embarrassment for a company, we got dumped into their rolls without notice or choice.
Charges my escrow more than double the annual premium and then goes out of business. State of Florida refunds 2/3 of what they charged and then bills me for my new premium with Citizens. Premium = $3033, billed $6822 to escrow, refunds …
Charge’s doubled
This insurance company went bankrupt and left millions without coverage, and they did not want to pay any claims!
Bankruptcy
Was unable to get in answer
Crooks
AWESOME INSURACE COMPANY!!!!
Yuk
Great company
Soo expensive
absolute garbage! stay away!
Worst insurance company ever!!! Never paid a claim!!!
Horrible company the reps for the company lies with no problem
Not the easiest site to navigate
The adjuster are absolutely horrible, lack professionalism, extremely rude and condescending.
Awesome company! Claim was taking care of after my deductible was met.
Everyone on the phone sounds like they’re annoyed to be talking to you, they take FOREVER to process a claim, and will fight you tooth and nail for every cent they give you.
NO Stars– Company is joke— Take your money for nothing- when you need them they do not come through. To bad
Dissolved by court. Left policy holders high and dry.
They are dodging their customers!
God awful customer service and claims department. Having a background in insurance, I couldn’t imagine recommending this company to anyone.
I would never recommend this insurance company to anyone. If you ever have a claim, god help you in getting them to pay a legitimate claim.
Total incompotent of following thru, causes me great issue stress, still awaiting To hear if matter résolved wait and see. …
Going Bankrupt, being liquidated OMG
I JUST RENEWED IN MARCH
Terrible service… I never received one single call from my Claims representative…
you can’t get in touch with anybody. email, phone call, text nothing seems to work.
Cheap homeowners insurance but as the saying goes you get what you pay for. Awful Awful experience when trying to file a claim!
Horrible It’s been over six weeks since we made a claim been calling constantly they hang up on us they won’t call us back we are very concerned Because of the mold in our home.
The best little resort on the island of Estro.
Love spending my vacation time with them.
They are sucmbags as expected. Lies about conversations and is not willining to play as many cards as they can to f you over. Stay away from this company and people and or leave if you can.
WARNING: I WOULD HIGHLY RECOMMEND STAYING AWAY FROM THIS COMPANY. POOR SYSTEMS AND TERRIBLE BUSINESS PRACTICES ARE WHY THIS COMPANY HAS EARNED SUCH AWFUL RATINGS ACROSS REVIEW WEBSITES. DO NOT DO BUSINESS WITH THESE PEOPLE.
Shame on Sc Farm Bureau forplacing one of my properties here!
Went bankrupt after they took my money knowing they was
With unbelievable damage to my home and a standard deductible, they went me a $200 check after hurricane Irma. Which was not enough to cover one single broken window
Need my un used premium back ASAP!
After three yrs and no claims my home owners insurance was increased by about $1300.00 annually
They are going belly up on July 15th. Having to change insurance.
They just want your money. They are totally apathetic toward clients, and don’t care about damages to your home, or how MOLD effects your BREATHING and overall HEALTH during the midst of a global PANDEMIC that effects the RESPIRATORY system.
Like everyone else said. Being liquidated. Renewed in May. Hoping to get my premiums soon.
The way I’ve been treated for my hurricane Ida claim should be illegal. By far the worst experience of my life.
When out of business and left everyone with no home owners insurance. 😪 …
i made an on line Aug 30,21. i have not heard from anyone since. when you call and choose the prompts that suite your situation. the phone hang up. this is unacceptable.
If your agent tries to write you a policy with them, run away and find a new agent. 60% of the time their phones are off, and when you actually get someone they care so little about their job that you might as well not even bother trying to …
Started a policy with them mid June of this year. Gave them the information from the inspection (including the part that the roof didn’t have much life left) only to have someone come to our house while my elderly mother-in-law was home …
Worst company EVER, don’t hesitate to drop them or find someone else. The only thing that there good at is giving you the round around. You would have to get Adjuster for their insurance . The illusion of being something great is what they believe they are. Sad.com
140% worth of increases over a 2 year period. No claims ever made for anything with them ever. No homeowners claims in over 25 years. …
I guess the ones that get results don’t write anything. I was very fortunate and got both of my claims fund within a timely manner. Alron Construction did my claim for my roof and got approved in weeks and when the adjuster came we had him …
Do not do business with this company. 1 month after Hurricane Ida and nobody will contact me. So much more to say but I’m tired from typing after the BBB complaint I just typed up.
It’s been 6 weeks since they processed my daughters claim. They are rude. They transfer and hang up on you. Such a headache! Poor business practice. She makes her payments on time. Somebody respond!!
On January 19, 2017 we made our first claim for water leaking from the master bedroom shower into the masterbedroom and also to the bedroom the on the other side of the wall.we called roto rooter, the filed a claim with southern fidelity …
After the hurricane, I not only needed a new roof, but once the roof was FINALLY done [no fault of SFI] I discovered further water damage in the walls and shower of my master bath. This company was absolutely there for me IMMEDIATELY upon my submission of claim.
I took off from work and they did not show or answer the phones. I had damage caused by Hurricane Irma and Southern Fidelity Insurance was absolutely terrible at simply doing their job. I am sadden to see the Hurricane Irma recovery my …
Won’t let me use my own contractor in my roofing claim. Trying to use some cheap subcontractors with no information.
Cancelled me because they don’t want an electrical panel more than 20/25 years old. I had a 4 point inspection that was fine. Never had any other homeowners ins co do this, it was pretty strange
REALLY BAD,
I open a claim about a leaking on my house, I told that I had decided to repair …
If there was an option for no stars i’d write -10. After being insured by them for a couple month i get an email saying they cancelled me due to my roof being installed wrong. First of all i have a metal framed house. My roof is steal. It …
Excellent company easy to work with. They are very professional the best company I have ever dealt with they return call in a timely fashion
Did a restoration job for this insurance company 2 weeks working hours and hours of manpower and equipment rentals Bill was nearly 16,000 they sent me 5600,00 playing the insurance game wish I never got the call venders beware! Pick another …
Dropping our policy during hurricane season. 🖕I better get every penny of my unused premium back …
Horrible company. Raised my rates over 3600 dollars this year. For what? Never had a claim and have been paying them almost 2000 a year for the last 5 years. They are crooks. Find another company, I am.
This company pays for minimal damage even when it is proven that the damage is greater then what the appraisal shows. They would not renew my insurance while I still have an open claim making it difficult to secure coverage from another company.
We filed a claim on our policy after Hurricane Michael. We met the adjuster at the property and he stated there was no need to tarp the house as it was a total loss. Just received word from SFI…they are paying half the policy as they do …
About the worst company in the entire. They need to take “Fidelity” out of their name for good and be sued into the ground. Not worth the mud off the bottom of my work boots, because I actually work and do my job unlike these worthless people.
Plain and simple they do not want to pay out any claims. You might as well not have any insurance at all. you’re better off saving the money for your own repairs.
Have not been living in my home for 2 years and I get a claim denied. I would recommend that you never use this company. My home needs real home owners insurance not this fraudulent company. I need home insurance HELP! All they give me is 👎 …
We have waited six weeks for details about our claim. They have had the adjuster’s report for a month and have not gotten back to us about whether or not our check will be issued. There is mold in our house! We have to call all the time, they promise return calls, and we get nothing back!
Scam alert! Absolute nightmare. Insure with someone else. I will be shopping for a new ISP when my claim from August is finalized.
My son had them and had the worst experience, EVER! He had a claim that took them over a year to try to settle. They constantly gave him the run-around, didn’t answer emails, routed his phone calls to other people for information (of which …
If you sign with this company be prepared to never file a claim. I was with them for 5 years and I never filed a claim until last September when I had a leak from my upstairs bathroom. I have owned this house for only 6 years at this time …
I only put one star because there is nothing lower. Trash company that gets liquidated and knew they were in trouble months prior but didnt bother to warn clients until the week before the business is set to close. Just pathetic 😤 …
I would give them a zero if it were an option! Dealing with them has been worse than the experience of the storm itself and we staying in our home while the roof was ripped off and torrential rain poured on us and ceilings fell. Yeah, I’d gladly go thru that again before ever dealing with Southern Fidelity.
10 year relationship. Zero claims. Rate increase of 120% without warning for July 2022, no lets figure something out, just some letter buried in 100 other pages saying significant increases. Significant is 40%, not 120%. Goodbye. …
After having 10 years continuous coverage with Southern Fidelity, and never filing a claim or missing a payment, I find myself in a desperate situation due to hurricane Zeta. On 10/28/2020 we suffered severe damage when a extremely large …
After placing ins claim as a result of hurricane Ida, we were told a desk adjuster would get back to us in 5-7 days. It has now been 12 days and after calling 6 times (on different days) we still have not even gotten a call back. Each call …
Please, under no circumstance should you make an agreement with this “insurance” company. It is more like a scam company. I’ve been paying for their insurance coverage for over 10 years, and they decided to break the contract for our …
Well, I guess I have learned the hard way why their rates were some of the lowest for my home in south Louisiana. SF is horrible to deal with after Hurricane Ida. The adjuster sent to my home low-balled his report by 75K and they will not …
Rizzo Roofing worked with Southern Fidelity and successfully completed a roof replacement for our mutual client. Thanks for being part of a great system.
For the past 15 years ,I never had problem with southern fidelity until this year they dropped me off
My homeowner’s insurance annual premium has gone from $1443 to $2033 (29% increase) to $3702 (82% increase) in 3 years. I’ve never put in a claim, and we haven’t had a storm come through here in over 25 years. No explanation letter, no …
5 Years of UNDER coverage at $1100.00 per year. now at year 6, $3400.00. no claims ever. went to USAA and purchased 2 to 5 times the coverage for $1000.00 less. Still costing me more than before but now at least my home is covered enough …
They will deny claims and will not provide any true insurance on your largest investment; your home. We’ve gone through 2 claim denials for our roof and multiple reputable roofing companies agree that the damage is caused by wind. Rather …
The worst experience ever processing a hurricane claim. Field adjustors don’t show up for appointments ,desk adjustor don’t return calls or emails and are reassigned without notice. Can’t get a live person on the phone or have calls or …
It’s currently the final days of March. Hurricane Ida hit us in September. We’re still waiting to be paid for our hurricane damage from September. Every single day we make the call and they either don’t answer or say ‘dont worry tomorrow is …
I knew something was not right with them when I could never reach them by phone on a claim that was a year old. When I finally get someone it turns into a disaster. We were given a non renewal because of a claim and had to get new …
Bumped from 2K/yr to $5,425/yr without warning as they go out of business. They didn’t deserve the 1 star here. 347 Negative stars is my real rating. We also did not choose this embarrassment for a company, we got dumped into their rolls without notice or choice.
Charges my escrow more than double the annual premium and then goes out of business. State of Florida refunds 2/3 of what they charged and then bills me for my new premium with Citizens. Premium = $3033, billed $6822 to escrow, refunds …