Southern Utilities Co is an Utilities at 218 North Broadway Avenue in Tyler, Texas. See more
Read More| Thursday | 8AM to 4PM |
| Friday | 8AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4PM |
| Tuesday | 8AM to 4PM |
| Wednesday | 8AM to 4PM |
218 N Broadway, Tyler, TX 75702
Ridiculous.
Totally sucks
Monopoly… THIEVES…LIERS
The water taste good
Worst company ever.
Horrible utilities company
Very poor customer service.
Possibly the worst ran company ever!!!
Not courteous. Acts like I’m disturbing them.
Absolutely the worst customer service from a local business!
Horrible customer service…can’t pay online or with a debit card…
Just a really bad company overall.
No website, cash, check or money order in person only. Hello!!! It’s 2018!!!!!
It is time to get into the 21st century and provide online payment services.
The absolute worst. Too bad it is my only option! – Do not recommend
The worst utility company I have ever had to deal with.
what a joke of a company if i had a stream in my yard id use it instead i hate this company
Customer service is horrible, paying for the bill needs an upgrade.
Worst service in the history of the planet….below Suddenlink and that is hard to do!
LIE. CHEAT… STEAL… WORST COMPANY IN TYLER BESIDES TXU
Worst customer service I have ever witnessed, they are so backward, you would think it was a third world company
They know they’re the only game in town. This is a great business opportunity foe someone.
Horrible customer service. Rude and unhelpful staff. Antiquated system that makes the whole process painful!
Horrible this is 2016 hello we should have more payment options then just having to come in every time to pay they are unfriendly and need to join us in the 21st century
Very sorry place to work dont waist your time.they treat there employees like garbage
Terrible checks and balances they couldn’t even give me access to an itemized receipt. Terrible service.
Had to make an after hours service call and had a technician at my house in under 20 minutes…
Horrible customer service. And the water is disgusting. If I had any other option to use for water I would.
Zero customer service, You can go to hell this is what you owe we don’t make mistakes attitude
Literally the worst water company… bad customer service.. no online pay.. water taste like chlorine…
If it was possible to give 0 stars I would! Do NOT buy/rent a home that has Southern Utilities!!!!!!!
No way to pay bill unless I drive 45 minutes or mail a check. It’s 2017 people step it up.
Almost went in and then I was glared at by the desk clerk, as well as pre-warned by a rather unhappy customer upon her exit
Everything people are saying about this company is true. They do not even have a drop box! Horrible company that takes advantage of their customers.
Horrible water company. They never answer their phone…ever.
The whole staff should be fired!!!! Very bad customer service. They don’t deserve a star but I had to put one.
Worst company I have ever been forced to do business with. I am thinking about moving out of the area just to get away from this monopoly.
Horrible service, the water from the tap is undrinkable has a strange smell i received a bill for $300 thats bs pitiful company..
Does not even deserve 1 star outdated systems have to go in to pay no other way only ever 1 window open rude staff
We have had horrible experience with this company. If there was another water company we could use, we would in a heartbeat!
For several weeks at night we have no water. When I call they say yes we are working on it; no timetable. Nothing….they should credit our account but they don’t. They are terrible.
No drop off location, do not accept credit cards, no online account access. Very dated.
They forget to send you the water bill and the charge you a late fee. No online service to pay.
Horrible customer service, the front desk ladies are inconsiderate and rude to paying customers. I haven’t even started my service yet and the experience was awful. City of Tyler is SO much better I hate that I have to switch. 😡😡😡😡😡😡😡 …
Horrible company, horrible customer service, disgusting water & no website to make online payments. This is my only option or else I would go somewhere else.
Terrible company, constant water leaks on their end and they charge way too much if you go over 12000 gallons, employees are rude and they don’t take online payments or over the phone payments as if they are stuck in the 80’s
Service is terrible. Its 2019 and they can’t even take payment over the phone. Their system is out of date and have the worst customer service I’ve ever dealt with
The inside of the building looks like the bank that the Clampetts used on the Beverly Hillbillies Show! LoL It’s 2018 and it looks like the 60’s inside of their building!
Worst customer service. Have been up there four times to get service turned on and it’s one thing after another. They can’t even tell me my meter number. Wish I had another choice.
We have southern utilities co since 1963 and I’ve always had good service
Another terrible company that the people outside of Flint are forced to do business with. I’ll bet that Liberty and Southern utilities are running a racket on the side!
My water’s been out for around 8 hours and they still haven’t done anything about it
I can’t believe a major water company does not accept a credit card over the phone for bill pament this is ridiculous.
Why can’t we pay online like EVERY OTHER BILL; especially during a pandemic, come on people.
If I could give ZERO I would!!! horrible snotty customer service! Don’t take credit cards! Haven’t even started my service with them and process has been horrible!! AWEFUL location!! Go ANYWHERE ELSE!!
They turn off our water at least once or twice a month to fix the same leaks over and over again! Worst company ever!!!!!!
Terrible customer service. No way to pay online or over the phone. How does a company not take electronic payments in 2021?
Haven’t even started and it’s horrible. The wait in line. No website. No way to pay via phone. They don’t take debit cards. Literally terrible already.
I have been trying to work with them on a billing issue for months – apparently they believe I will tire of following up… customer service is nonexistent.
What is this $25 minimum monthly charge thing they have I have just noticed that if your water usage is it over $25 then they charging you what they call I minimum monthly fee $25 plus what’s your water bill usages I don’t understand why …
How can a utilities company not take payments over the phone?
Ridiculously complicated for water service. Who doesn’t take credit cards in 2022?
I wish I could give these people 0 stars. They are worse than the worst. Mike Ferrell needs his derriere kicked. Several years ago, I had a problem/questions and he treated me like I was a stupid woman. I think he is intimidated by people who are smarter than him and doesn’t know how to handle himself.
This is a horrible company who does not care about customer convenience or problems. I’d give 0 stars and go to another company if I could.
Blocking traffic waiting at this place to pay my bill so I don’t obtain a late fee. Do they make everybody’s due date the same ?! I can’t believe the city allows this.
Worst utility company in the history of mankind….its 2020 now and
they wont even adapt and provide a way for their customers to pay their
bill online…i had to click the one star just to post but thats the only reason.
I was extremely impressed when I visited the main office, Ruby was exceptionally helpful and answered all the questions that I had—not to mention made a potentially long & arduous process quick & easy. I really appreciated it!
Terrible company with no aspiration to be anything else – because of zero competition. Wonder what would happen if water supply could somehow become unregulated? I would pay triple to see that…
By far the most difficult utility company that I have ever dealt with. Service is not a priority.
Been waiting for a month for them to install a meter at my new house and they still haven’t gotten it done yet…
Completely unprofessional group of individuals here, they should all be unemployed. The company needs to be reorganized and establish some ethics while doing so.
This company just made $5000 dollars out of simply not posting there holiday hours anywhere, not online, not on the door, nowhere, I brought my dad up here to pay his bill Friday December 23rd 2016 and they were closed all the way thru to …
The absolute worst company I’ve ever had the displeasure of dealing with, straight stealing money from me and I have no choice but to pay it because we have zero options in this town
Horrible and extremely rude customer service. A zero or minus needs to be put in place for this company. Management or owner needs to get involved seriously to deal with how rude the staff is.
Window tellers are not very friendly and aren’t open on days they should be. When they are open usually only one or two are available, and is very frustrating when the line is long it spills onto the city streets.
The worse water company! They price gouge!! If you call for help they could careless to try to help you! Doesn’t matter how long you have been a customer!! Worse service and ppl don’t care to help you!
They need to update,in the middle ages can’t pay online or by card !and their people are very un friendly bad customer service..
This company is still in the stone ages… Everything has to be set up in person, no credit cards can be taken online. Every month a check has to be sent in, there is no ability to pay online.
This company has a Monopoly on water in the Tyler area and they know it and they don’t care about customer service. They literally have the residents held hostage. I would also give 0 Stars if I could
Horrible company that know they can take advantage of there customers because they have the monopoly. This stems from the president whom I had the displeasure of talking to. I tried to be professional and he acted like a 5 year old, told me off for complaining about legitimate issues and hung up on me 2 different times.
Worst company Ive ever had to pay money to for water. The water tastes like bleach and they do nothing to change it after multiple complaints. Horrible customer service, horrible water, horrible location.
Website not helpful. No posting of holiday hours. Slow to help, quick to disconnect without any notice. No online pay, no debit or credit cards accepted. Get with the program people it’s not 1970,’s anymore. Worst I have ever seen.
Incredibly difficult to setup service and then trying to actually pay the bill is very inconvenient every month. There’s no one else that provides service so we’re all stuck with this poorly run Southern Utilities Company.
I hate this company. Poor poor customer service. Employees are rude. Can not pay bill on line. Wish I could switch companies but wait!…. there is not another one. Read your meter… they will rip you off!
Only reason they have one star is because you have to pick one to give review. Have been waitiing 2 days for water to be turned back on after service was disconnected before termination date
Unprofessional, unfair and crooked. Guy in charge is arrogant and absolutel old douche bag. Horrible company and they know we are at their mercy. Out of date company. No convenience what so ever. Poor customer relations.
Love that they’re only open til 4:30….must be nice while all of us that work 9-5 have to take off work early to get a bill paid. Physical visits or mail a check in! Who the heck keeps checks these days! No online or at least automated …
Not sure what the deal is with everyone having 1 star experiences. Paying my bill was simple and easy with my bank app. Never had any issues with them.
The one utility I can’t make a simple payment online wasting valuable time for them and us. Catch up with the times! This would make it more simple for people who are disabled as well. Have had other problems with them in the past and wish there was competition that I could choose from.
The most back-asswards company I have dealt with in years! They only take cash, check or money orders. And you have to do it in person or by mail…. no online service or phone service! They are also very unfriendly. Makes me angry every time I deal with them.
This lousy company doesn’t deserve to have more than a 1-star rating on google. (Currently 1.3) So I’m rating them again to bring it down to where it belongs. They don’t deserve 1 star but you can’t review with negative stars. The absolute worst company in East Texas.
Tennent water was cut off 15 minutes before the office closed. No website to download applications, and everything has to be hand signed. Second stupidest thing I’ve dealt with today.
Worst company on the planet to do business with. Every step of their entire process is difficult beyond belief and the people in this location are rude for no reason. I guess that’s why they don’t wear name tags so you can’t share that information. Wish someone would do something about this place.
Rude customer service. Called to ask questions about what I needed to do about switching service between one tenant and a new one and the lady who was “assisting me” was very impatient with my questions and talked to me like I was dumb.
Horrible on all counts ,paying the bill ,getting a meter ,customer service rude.
After dealing with them about just turning on my water (wihch was only this week)…I have to say they are challenging. Thier customer service is poor to say the least. I have spoke with front desk managers, customer service representives, …
Called to start new service, they said I got to come in and fill out an application, and it’s $80 cash, check or money order. What kind of business 1) doesn’t have a website 2) have the ability to take your information (either over the …
I have found Mike Farrell to be a kind and fair businessman. The meter readers have alerted me to possible leaks in the past and they have responded quickly and efficiently when i notified them of a problem. The ladies in the main office could be more polite. Some of them could use lessons in professionalism.
I was sure to send an email months ago so they’d have written notice when we sold our home to cancel my account. Months later, they are sending me late notices when we shouldn’t be getting any new charges.
I haven’t had any problems with the company that I can remember, but the fact that they don’t offer online bill pay forces me to go online and give them a negative review. What company in 2016 doesn’t have online bill pay?! Along with the IRS, they’re the only reason I have to keep buying checks.
Needs to be an option for no stars this company sucks…first bill I get i have extra charges added and they tell me it’s to be disconnected for non payment when I called to ask why I have extra charges. Then i get put off for three days …
Liars and cheats. This is the only company I have to pay manually, no online payments and no credit cards and I forget since all my billing is automatically payed. Sent a past due payment 2 weeks in advance via Chase online banking they claimed they didn’t get money and disconnected…
I have called 3 times, and the 3 times I had a terrible experience. Every person I have spoken to is very rude. Seems to me like they get bothered by doing their job. If they don’t like to help out or answer the phones they should consider another occupation.
I just got my water turned off bc I still have not received a bill in months! I paid part if it bc I found a old bill that I could use through the drive threw. She told me I owed 66 but only had 40 and told me I needed to pay it by 26th! It’s the 22nd…worst company ever
One star all the way around. Would love to be able to give no stars. If you use more than 12000 gallons a month just be prepared to be ripped off. So running sprinkler systems, filling up your hot tub or frequent car washing has to be cut …
They dont even have an after hours phone number. I have a leaking line in my front yard and have to wait til Monday. What kind of water company doesnt have an after hours number????????? Been with them for 5.5 yrs and water is still nasty. Only use it to take showers in and it’s pretty nasty as well.
Southern utilities is the worst utility company i have ever seen. They have the rudist customer service i have ever seen! They dont have an extension program, first of all & they have no compassion for anybody or any emergency situation. …
If I could give a zero stars I would !!!
We have had a leak from our firehydrant in our yard for over 6 MONTHS . There is …
If I could give them no stars I would. The worst people to deal with. Over priced and stuck in 1979 payment wise you can only pay by cash check or money orders in person or by mail. No other choice but to use them and they know it so they price gouge
No online bill pay, they say that they’ve sent you a bill alert via e-mail, yet it is nowhere to be found. They work with the horrible sewer company Tall Timbers Utilites. They are one and the same, I have never spent more money to flush a toilet in my life. Since they have a monopoly…pay up suckers!
“Your call is very important to us,” — so is that why you have a poor attitude when you answer? Did not mail our first 2 bills and when I called about the issue, they had no care or resolution.
Everything about this company is inefficient. Downtown office is difficult to access. Water quality is very poor. We have to filter our water if we are using it for any beverages like coffee or tea. They do not offer your bill online do …
HORRIBLE Service. They don’t mail out your water bill, charge you a late fee, and do NOT have a way to pay over the phone or online!!!! You have to drive all the way into town and pay for parking to pay your bill!!!!!!!!! Your company needs to get up to speed, and get better employees!!!!
The most rudest people in Tyler..
She wouldn’t accept my payment in drive through.. made me go in.. I didn’t bring a mask, so I seen some on a table.. I asked the guy sitting there “are these …
This company is awful. The only way to pay is cash or check yet they recently went up 30% on their charges. It’s the same terrible water and the same terrible customer service in the same asbestos filled building on the other side of the …
WORST EVER!!!! If I could give them 0 stars I would. They don’t have website, can’t pay online, can’t use C/C over the phone, can’t pay with C/C or D/C period, can’t even pay at the drive thru unless you have your bill on you, so no one …
After my water was turned off by mistake, I tried to get some service in the evening. I talked to a service manager who quickly started to argue with me and then told me to “shut up”. Only time in my life a company representative has told …
I have done business with Southern Utilities for over 20 years and have had very few problems with the company. In fact, I can only think of 1 time that I had a problem, and it has since been resolved. The water tastes fine, it’s always available, so I don’t know what more you can ask for…
Next time won’t move where they do service. If you can call what they do service. Horrible nightmare! Found out they weren’t even reading the meters. Ours when you looked was in 8-9 inches of packed solid dirt and full of spider web’s. No …
Worst service I’ve ever had. My water has currently been off for 12 hours because of a “water leak” in my neighborhood. When I called about the problem, the woman on the phone had an attitude, told me she didn’t know when it would be fixed …
This company specifically makes paying your bill as difficult as possible because they are getting boat loads of cash in late fees. I often get disconnect notifications without receiving a bill to pay.
If I could give a negative review I would Mary in customer service and Michael Ferrell were very rude and very unprofessional in my transaction of getting my services turned on. 100% do not recommend if I could choose any other company I would unfortunately I’m unable.
The drop boxes are welded shut..wth???
The customer service is the worst.
They are in the dark ages on payment options.
They claim everyone has a leak..
Only been a customer with this company for a month and didn’t receive my first water bill. Thank goodness I called to find out it was due in 1 day. “It probably got lost in the mail” yeah right. Wouldn’t be a customer here if I had options elsewhere.
I’m a new customer to the company….I didn’t have any problems establishing new service…..yes they have a policy and all they required was that I follow it…..the ladies at the front desk were very nice and considerate of my time…they …
We also have constant added charges on our bill.. No clue what for! Rude employees.. And not having the option to pay bills online is an inconvenience to all of their customers. If we had another water company option, we would switch!
Easily one of the worst run companies in regards to service. If they wanted to care for the customers that rely on them they would create a simple website. The entire website could be dedicated to paying your bill online. Simple.
If negative stars existed they would be the beneficiary. The word inefficient does not begin to explain the company. They have NO WEBSITE. What company in 2018 does not have a website? As a result you have to actually go to the building to …
If I could give them a zero rating I would. This is the worst water company I’ve ever dealt with. Their customer service is very rude. When you enter their building it seems like you’ve gone back in time about 50 or 60 years. They only …
This place opened in the Stone Age and stayed there, buy a credit card reader. Solid jobs monopolizing water guys, start using vaseline so you don’t tear me up so bad.
My neighbors apparently ran behind THREE times, and each time, they turned MY water off by mistake! Even though it’s on the opposite side of my yard. ON A FRIDAY!!! EACH TIME! So I had to go through the weekend w/o water. Then when I would …
I have recently been viewing comments on not only the company website, but also the BBB website. Unfortunately, the majority of these comments are deplorable. The company seems to be well behind the times as far as billing/payment …
My water was out when I woke this morning with in 1.5 hrs the techs had come to my house found the leak and repaired it(in the rain).I want to thank you very much for your fast response from the service department. I didnt leave 5star bc …
This business is stuck in 1985!! How can it be 2018 and I can’t even pay my bill online or over the phone??!!!! Now, I’ve been trying to pay for a week but I work the same hours they are open so unless I lose money by missing work, I can’t …
Needed to update my name and my auto draft payment info, mailed in all requested information and the payment was taken out of my old account. Called to see when it would be updated, gave her my account info and she stated she actually …
I have had the misfortune of dealing with southern Utilities for 6 years. During that time I have nothing good to say about the customer service. There billing system is archaic and their customer service is unhelpful in most cases. …
The worst company. It’s bad enough that you have to pay your bill in person, but they don’t accept debit cards! It’s overpriced and they can’t even answer the phone. You have to have the entire bill with you if you want to use the drive …
I have been on time with every payment. Today I noticed I had not received a bill and called them. They said “the mail man must have lost it”. Therefore I am 3 days late on paying my bill! I asked them if I could pay over the phone and if …
This company is very old fashioned. Sometimes I think “Why don’t they modernize?” Then I look at my bill and think about how nice customer service is. I realize that it is a great company. Technology isn’t always the answer. Inconvenient ? sometimes but worth it.
Some how every other bill collector I pay via postal mail receives their check on time but southern utilities is the only one who every month says my payment was late (sometimes as much as a week late) and charges me a $5 late penalty each …
As the other 1 star reviews have already explained, Southern Utilities is a horrible company. They have the worst customer service I have ever seen in a business, and clearly their motto is “Profit over Customer.” After getting back from a …
If there was a spot for ZERO stars that’s what I would choose. I have been forced to use this company for 5 years now because where we live has no other option. The customer service is beyond horrible because all they see is money walking …
Absolute worst business and if there was any other option, we would take it. And if I could give 0 stars, I would. …
Almost impossible to pay your bill !!! Don’t do debit transactions and if you have fairly normal working hours, forget it because their hours are 8-4 !!! Also, the Conservation Upcharge is ridiculous… pretty much paying double for your water a month !!!!!!!!!
You have to drive clear across town to make your payment, and it has to be cash. On top of that, because they make it so difficult to pay. If you dont pay on time, even though its a holiday and they wont be open till the following week, …
Worst costumer service. Came and turned off water. Left note IN THE GROUND. City of Tyler came out and was fantastic and found slip. Says non-payment we are set up with auto draft. But since it’s after business hours help service can not …
Deplorable company, what a joke!!!! They “accidentally” shut off my water and refused to turn it back on until the following day. As a customer, I should not have to suffer because of their gross negligence and antiquated bookkeeping …
This is the worst utility company I’ve ever dealt with. I’ve been trying to cancel an account for over 4 months. Their employee told me that since I wasn’t the property owner, it had to be cancelled or transferred by the owner, and that he …
I have lived in Houston for 40 hrs. I moved to Tyler area in 1996. Using lake Palestine as our weekend get away. I’ve always had great prompt service form southern utilities. I’ve never had a problem. Yes it would be great if I could pay on …
This company has a poor business model. It is not customer friendly. If you want to turn service on or off you have to physically visit their office. If you have a sprinkler system, it must be inspected by a list of inspectors they …
I’m frustrated that they only accept cash, check, or money order. It is 2019 & there should be access to pay with a debit card online or even in general. The location to pay the bill is in a horrible location of which you have to pay a …
If you are considering a home with Southern Utilities water, please look elsewhere. This company (no exageration) is the absolute worst service I have ever experienced. If you are civil and professional yet wage a complaint you will be …
If I could give a negative star I would. Recieved a 800.00 bill for one month. Bill runs less than 50.00 dollars a month. Tried talking to these people and they are horrible. This place should be shut down. Turned water off two days before …
This place deserves 0 stars. The lady working there (sadly didn’t catch her name) was absolutely no help. We were trying to get our water cut on in Flint, but we currently live two hours away. They refused to email us anything so we could …
Water off, called them, they said I would to to call service, they didn’t care basically, I called service and no one will answer the phone. I have tried 4 times. This is a joke. Customer service is the worse.
The only water company in tyler. If you live in tyler then you have to go through them. The people are awful, this company is old, outdated, and honestly it’s the most inconvenient place I have ever visted in my entire time of exsisiting on this earth. If you just moved to tyler, you WILL NOT like these people.
I would not recommend this company at all and should be your last resort for getting water. As of 8/7/20 they do not provide the ability to pay your bill online, only takes cash or check (including auto draft), and recently changed their …
Worst water company in all of Texas. Had a water main leak underground, completely unbeknownst to me. Spent hundreds of dollars getting it fixed. Had an enormous water bill as a result. Southern Utilities said that they would give me a …
Horrible horrible company. The customer service is atrocious. My bill went from $44 a month to $195 a month. One month I had a busted valve and that explained why my bill was so high and I understood. The valve was fixed the same day it …
We are approaching 2020 and this company still does not have an electronic payment system. They are the only check I need to write each month, everything else is online. Had a major leak a year ago and the water valve was stuck. No response …
I was out of town until the morning of August 9, 2020. I received a phone call from one of my neighbors that water was gushing out of my yard from the water meter. At 8:15 am I contacted the answering service to SOUTHERN UTILITIES and she …
I have contacted our State Representative about this issue! I suggest you all do the same! So we can make a difference!
Iwould give zero stars if it were possible! Horrible horrible customer service …
You have to go up there and fill out an application they don’t do anything online or over the phone and its 2022. It would be a lot more helpful and convenient if they did stuff online.
I’ve had them 21 years, I decided to pay autodraft instead of mailing a check or driving to their office. I never really thought those two were that much of a hassle may not have been real easy but Auto draft is a lot easier!
We really like the water!!!.
Southern Utilities is the worst business I have ever dealt with. My first issue was getting my water on after we purchased our home. Since you can not open an account until you have closing documents, we were not able to change the …
Dealing with Southern Utilities is like stepping back into the 1950s. Terrible customer service, they don’t alert you of any outages, they don’t take electronic payments, everything is done manually. Woe be unto you if you have to use this company as a water provider.
called several times on aug 8 to report water leak……..put on hold several times….water was shooting up into the sky in 1100 block of cotten road at an address there…..lot of wasted water because they kept putting me on HOLD!!!!!!!!!
Horrible service, lady at the window was very rude my husband asked a question & she grabed our bill and slammed it on the window. Also It’s 2022 & there’s still no option to pay bill online. Have to leave from work or home a hour early, just to make it before they close. Ridiculous.
No way to pay online. I left my debit card when I came back in from out of town, and they told me there’s no possible way for them to take payment through my bank with my debit card number. Very rude staff. Would never, ever recommend. …
I’ve had my fair share of issues with this Company (I believe it’s a family owned business?) I agree with everyone stating in regards to making payments, an old and outdated means to pay. I submitted a check on Thursday the 3rd of September …
I have had a water leak for quite a while and it does not effect my bill so it is on their side. Through no fault of their own (just me forgetting to call and report) I called today and spoke with a nice woman on the phone. She said she is …
Okay people, you can set their service on auto-draft and you will not have to write a check or sit in the drive thru. I don’t like this choice either. It never goes in on one particular day. The thing is if they change and update all of …
Awful service. And no other company is under a mandatory water restriction but them. They obviously can’t keep up with the needs of their customers.
I now understand the low ratings given this company. Just like any monopoly or government institution, they do not have to be good they just have to exist in a perpetual “minimum viable product” state. …
Worst customer service ever next to CenturyLink. Terrible and so out of touch with time and customers. Way too high for just water service.
They are only open from 8 to 4 without a drop box, so if you work a typical job, just expect to have to take off in order to pay your water bill as they have no drop box or way to pay online or by phone. They won’t even take a debit card in person. They act like it’s still the 1960s and everything has to be paid in cash.
This company has horrible policies. $800 surcharge for over usage due to a leak we didn’t have any way of knowing about. No plumber was available so we hired our irrigation company to find and repair the leak which wasn’t acceptable because …
I mailed my payment in on may 31st. My payment wasn’t due until June 10th I received it back on the 16th with a sticker from the post office stating it was “undeliverable” so my payment was never processed. I called and let them know what …
Outdated and unhelpful. You cannot pay online, nor will they take a check over the phone. No drop box either. We live in Whitehouse, there’s always issues with their water lines and we wait hours if not days for our water to be restored. …
Absolute worst water company. Their customer service as MANY others have reviewed is terrible. The worst customer service. I was disconnected multiple times by rude associates names Lou & Ruby. The manager was nice but who knows if anything …
Let phone ring for 7 minutes no answer and they didn’t answer poor customer service then the phone hung up..here we are in a water shortage been reported 5 times this week and no one has cane to fix the leak yet 08/25/2023
The worst company I have ever had to deal with. The phone number they list to the public, is a wrong number. The email address they list to the public, is a wrong email address. The Public Utility Commission lists the wrong number. They …
Terrible just terrible. This whole place is a joke. I think they found the rudest people they could find to work here bc this is the rudest group of people I’ve come across. If I could change water companies I would have a long time ago and …
Worst water company ever!! No one answers the phone! In this time there is no easy way to pay especially for working people who can’t make it before 4 pm!
Horrible customer service. The water at my house has been out for 3 plus hours now for the second time in a few months. When I called initially, they could not give me an estimate on when it would possibly be back on. When I tried calling …
They said there was not a leak. That it had been repaired 2 weeks ago but my front yard is still standing in water
Worst company you’ll ever deal with. They shouldn’t be in business. City council should get involved by this point it’s so terrible.
Heather helped me, she was nice and efficient, and we got my utilities set up in about 20 minutes.
Kinda annoying to have to bring your deed in, and that you can’t pay with card, but I got auto draft set up. We had no gap in service from previous owner.
I wish I could give zero stars. So outdated, and rude and unhelpful. We closed on our house on a Friday and of course the water was previously turned off. We tried to get water switched over before we moved in but we’re told we had to come …
They intently misread the meters so they can charge you for 1,000 gallons one more (which is impossible) and 22,000 the next month. Therefore raising the rate you pay by $1 They also turned the water off while I was in the shower because we …
They are only still open because WE HAVE NO OTHER CHOICE!! The worst company I have ever dealt with. They don’t deserve a half of a star.
If everyone put as much effort into the negative reviews as they did to actual complaints to the Public Utilities Commission, then maybe Southern Utilities would start acting right.
Worst company. I would think they would put systems in place to make it easier for people and get more customers.
Need update system like another company,don’t trust draft because don’t know what is bill .well mail bill then . Need update system that will make everyone happy
It’s the yeae of our lord 2022 in every part of Tyler Texas. That is; of course, unless you’re Southern Utilities who still think its 1944. No drop box, no online pay, business hours monday through friday, and they hate the fact that they …
I’m moving a new trailer into a community and of course I need water…3 weeks ago I submitted the request, paid them 500 dollars and expected them to do their job and install a meter…talked to them this morning, the unfortunate girl who …
I will first state why 4 instead of 5 stars. This is because of having to bring in your deed and not having a credit card system. However all that said, it is clearly outlined on their website with detailed instructions. The people were …
The costume service it’s horrible. They aren’t nice people and slowly workers too. They don’t have any help attitude. I when more that 4 time to this office for a installation to a new Costumer. And everytime I went some workers said a different things. Horrible definitely horrible
If you have any other option use them. I have lived in my house for about 1 year. There have been out to repair the same line along the road at least 5 times. They do not repair the road after they cut through the cement and they leave all the cut cement in my yard. I wish I could use someone else, but this is my only water option.
I’m short AWFUL company. I pay my bill electronically at least a week early. They recently told me I was late to pay and charged me $5. My electric deposits shows I pay 3 days early. When I called to asked about it the women was short and a bit rude like I was bothering her.
I called to start new service and the rep that answered kept talking over me and then got mad and put me on hold without any warning. I was left on hold so I called back and co worker placed me on hold and never came back on the phone. I …
If I could give zero stars I would. This is the WORST business I have ever come in contact with. Their letter for water restriction DOES NOT specify that a commercial property is included. We are a business here in Tyler and they shut out …
WORST utility company ever! My bill in May was 135.00, June was 33.00 and July was 422.08! Yet, they insist they read the meters. No leaks. I live by myself and even though they insist they read the meter ( double read) when I checked …
Absolutely horrible I leave alone and my bill has been $300 + for three months in a roll. They have no solution other than they take what the meter says. BS at its finest
Main water line break on Southern Utility side of meter on a weekend. I called their after hours service line four times (once an hour) before I received a call back from dispatch who couldn’t promise a repair time. Received service …
I had a water leak, they came out and found that the leak was on their side of the meter. While looking for the leak, they screwed up my yard. I called and they told me that the cleanup crew would come by and fix what they messed up. The …
Offices are closed on weekends and payment was lost in mail. Had to call bank and put a stop payment on the check. Waters off for the whole weekend now over a $70 bill. But they required a $200 deposit to turn on the water.
They do not accept credit or debit card payments, nor do they have a Dropbox. All payments have to be mailed in or you have to go into the physical office during working hours….. incredibly inconvenient and difficult to just pay a bill.
We have been customers for about 7 years. We have been frustrated that there is no way to pay this company. We do not mail payments, and we live out of Tyler. You cannot pay by phone or online. Unbelievable in this modern day. Obviously this company is antiquated and does not care about customer convenience. Horrible experience!
Bad company from the dark ages. Mismanagement. Overcharging. Zero online services. Now water restrictions due to lack of building infrastructure to meet demand. This will me made more public aware. There are serious legal issues happening with this company at the customers expense. Also water periodically comes out of tap brown.
Most horrible company in the state. Not only rude but also vindictive! I pray we get an alternative choice one day. If we can’t get good customer service, then I want good quality water. Water is not drinkable, and does more harm than good …
Frustrated. That’s the single word to describe how I feel with this utility. No way to pay your bill online, their customer service is difficult to deal with (I will admit once in a while I get someone who is nice/kind but most feel like …
The employees are always nice and professional. They just desperately need to update their system. It’s cash only and there is no way to pay bills online. This is 2022…. Time to get out of the dinosaur age.