Waste Connections is an integrated solid waste services company that provides waste collection, transfer, disposal and recycling services in the U.S. and Canada. Call or click today to learn more about the services we offer!
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
2485 W Amador Ave, Las Cruces, NM 88005
This ace will tackle on charges and when you catch it denie knowing and take them off. Only to try o do it again. If I didn’t catch it they would have charged me 140 over my quoted price.
They were rude and unresponsive before they completely shut down their in person operator. Now they are much worse.
Excellent service
Community Service Extraordinare!
All of the above. Horrible service.
Very happy with this company!
Just horrible
Very professional and timely!
Good service, and really good prices,
Outstanding service.
Excellent service and helpful personnel.
Keep up the good work!
Great drivers, always on time. Great company
They are not taking payments in their office. You have to call.
I have to call them in order to get the service to pick up my trash 😠 …
excellent customer service, always on time, courteous driver
I have an account with them and jumped my bill over 1000 from one month to the next with out telling me
It’s always in and out business here! Highly recommended!
They don’t show up every week they charge you every week when you call them on it they’re going to call you a liar
They are always prompt and on time. Reasonably priced and have wonderful service.
Gabrielle was super nice and very professional.
My trash gets picked up every week with no problem! I do my part and they do theirs!
Great service and response time. Staff is friendly and helpful. Would continue using 🙂
Don’t waste your time with this worthless business.
This place is no longer in service. If needing service for trash. Call South West Disposle.
Stephen is very professional and on time, always! I highly recommend SW disposal. Thank you for your hard work!
Good prices as well as good customer service. Thank you for working hard during these rough times. Always on time.
Yes had some questions and Stephen was able to answer all of them… He was very nice and attentive… thank you so much!!
Great and friendly employees, our family has been using this company for about 8 years.
Been a customer for years !!! Very pleased with there service!! Anytime time I half to call into the office the lady’s working there are always professional and pilot . 👍👍 …
Gabrielle, was super nice! Was really informative and had great customer service!!! Thank you!!
Great on time service , have never missed a pick up. Friendly staff I recommend this business to anyone
This is a great company, the driver goes out his way to service my trash every week and my kids love watching him in the mornings when he comes by! I highly recommend it.
The drivers are always nice to my dog and me. The office staff, especially the manager, clearly care.
Was charged a ridiculous price for disposal of refrigerator and stove. Was charged $26.00 when the places gets more when they sell all that stuff
They’re very easy to work with, and have picked up trash without any hassle year after year. I like their automatic billing set up too. Thanks SW Disposal!
Great customer service. Very willing to work with you on turning on/off service for vacations. Easy to work with and affordable!
Since April of this year I’ve cancelled this account at least 3 times now. It is now October and I’m still receiving a bill?? calling the number is useless, I’m on-hold for at least 15 min at a time ….sitting in the #1 slot. I’m hoping that someone will reach out to me
Horrible service would not recommend to anyone always had to call to get my trash picked even though I had a scheduled day they still wouldn’t pick it up… Mesilla Valley Disposal is much better and would recommend them!
The services were great everybody I talk to on the phone was friendly nice and helpful my container was stolen and they were pleased to offer me a new replacement but container delivery driver even let me select a nice new one that fit my needs thanks to everybody at Waste Connections look forward to the next service date
I have had done business with southwest disposable for about 5 years now week after week it’s a truck broke down supervisor is not professional at all new drivers have no experience they can’t pick up trash dumpers they can’t do the simple …
They raise their prices without notice, puck up is supposed to be every Friday sometimes they don’t show up till Wednesday and then show up again in 2 days on Friday. They have multiple was to contact us but never do.
We unfortunately been with southwest disposal for 14 years. On occasion we fill are container to to where the top doesn’t shut properly. Ok we are bad people right now with global pandemic people are cleaning more staying hom more.
Also the secretary talks real fast like a little kid when reading you the poli y
Great customer service! Called for pricing on some potential service I may need in the county and the representative was very knowledgeable. Definitely recommend for county resiential, commercial, or Roll Off services!
Good friendly service. Even Offer a Cadillac service that helps my grandparents out. They get the trash cans out and dump them in their truck and put the trash cans back next to the house. With out making a mess or disturbing anyone.
4 weeks before the trash can Wes half fool, this time there was a bad of paper that kept the lid open 3 inches and they refused to take it, called and customer service is ridiculous, will never do business with them again, and I suggest you don’t either
Very happy with the experience I had today Gabrielle was very help and very nice. Had a lot of questions and she had all the answers. Thank you ☺️
Super friendly on professional, I’ve used other disposal companies but they weren’t on the level that Southwest is! We’ve used them a bunch and never any Issues!!!
Valeria is very nice when she answers the phone. She has great customer service. She offered another container which i needed. I received the container the next day. I am very pleased with their service. Thank you
Super friendly service. On several occasions they have honked to remind me to take my bin to the curb. Thank you for not letting me go a second week without picking up my trash😁 …
These are some awesome people that work here at southwest I’ve had the pleasure of doing business with them several times and I can’t help but give a shout out to Pam and her team for always helping me out thanks guys!
I am new to the area and after price checking I decided to start services with Southwest Disposal. The young lady that answered the phone was very polite and helpful. She had my trash can and recycling bin delivered that same day! Talk about great service.
I’m very disappointed on the service they have provided so far to me!!! They haven’t picked up my trash since last month I have a mini dumbster and I have a schedule for pick up every other week!! I already paid my bill on time and still nothing, I’m seriously considering going to another company who does appreciates my service!!! 😡😠 …
They are responsive, friendly, & very professional. Especially when I call, a young sweet girl named Antenette always answers my questions & concerns. You guys are AMAZING!
Only because I have a newborn, they came and got my trash an extra week.
I pay for once every two weeks. They said they got their days mixed up but it was after I called that they came. …
We live in Caballo, NM and have a RV park and store on-site. I have had multiple incidents where they did not show up to pick-up the trash because the truck was down. I would have to call and complain. I understand we are not in Las Cruces, …
I’ve used Southwest Disposal for several years. There service has always been excellent and the ladies in the office are very friendly.
Didn’t pick up recyclables. Never answer phone. Poor service
Our driver provides quality customer service… With courtesy and professionalism…
They must have changed schedules without telling us up here in Picacho Mountain.
Great service in general and very happy for the services. They’re never late picking up our garbage. The driver is also friendly and waves if he sees us pulling out of our driveway. Thank you for working through this pandemic and helping us during these hard times with all our trash.
Terrible company. If you can avoid using them, please do.
I was greeted in a professional manner Gabrielle went above and beyond to meet ALL my needs will definitely consider coming back in the future.
Love dealing with the staff very professional and kind but would like to point out one office employee. Ms. Gabrielle is amazing and so goof at her job
Is horrible service is more expensive than the new I got. They told me not to over fill my trash for almost a month they didn’t pick up my trash. It wasn’t over fill it was a misplaced box that make the top of my trash can pop. Just week …
I am a huge fan of Southwest Disposal. They have incredible customer service, friendly office staff and courteous drivers. I was with a different provide previously but now I am getting a better rate and exceptional service. I couldn’t be happier. Thank You, Southwest Disposal and Staff. You’re Awesome.
I have been trying to cancel my service for over a month. They are ignoring my calls, leave me on hold for up to 20 minutes then tell me to leave a message. On couple of occasions their recording would say I was the 5th caller on hold. I …
“This is the laziest most unprofessional group of workers I’ve ever encountered.”
This company just bought out Mesilla Valley Disposal and my cost doubled. Customer service is NON-EXISTENT. The chat feature loops and will not answer questions (computer) and they WILL NOT ANSWER THE PHONE.
Their drivers are very professional and took the time to answer my questions about what i can dispose of in my container. Southwest Disposal is the definition of professionalism. I definitely recommend them for all and any services that you might have.
While I had my services, we never received notice if there was a change to our trash day. At one point I called to have one of our 2 trash cans removed, after a couple months it still had not been done, I called in again and within a couple …
I have just signed up recently with SWD for residential services and live in the county. In a couple of occasions the the wind or animals have knocked my cart over. The driver has picked up the mess and serviced the cart. Another thing I …
I called and asked to have a truck come back because they did not empty my can completely and this was the second week in a row. Girl in the office told me driver was already out of the area…which he wasn’t he had just left my house. …
Excellent service. Easy to request the driver to come back when I forgot to put out the trash bin.
I called and talked to a sweet girl named Gabrielle. Love her! She was very nice and helpful and answered all my questions! Thank you so much!
Terrible customer service for getting pick up and call back from operators. Have over a week of trash waiting to be picked up.
No answer to any of the phone numbers on the webpage. I’ve left detailed messages on their “Imidiate response”phone number and nothing yet. I’ve been attempting to reach them since last month. Thinking of switching to another serious service company.
Great customer service. Their drivers are very professional and I’ve never had an issue with them or with the people in the office. I’ve had service with Southwest Disposal for over 4 years now and I am very happy with their service. I greatly recommend this place for your disposal services.
I’ve had Southwest Disposal service for years. Their service has always been high quality. I could tell time by my driver.
Was charged November 8th, todays its the 23rd and still NO TRASH CAN DELIVERED! I called them 3 times and they assured me the trash can would be delivered that same day and NOTHING!! Called today and the “person” who answered the phone very …
Southwest Disposal has great customer service. Any questions my family or I have had have been answered quick. The drivers are courteous and always pick up the trash when they are supposed to. Last year they attended my school for career day and were attentive to my students and gave a fun lesson! Definitely recommend them.
This company is horrible. We are customers of Mesilla Valley Disposal and when they merged with Southwest Disposal everything is horrible now! We can NOT get them to pick up our recycling without calling. They don’t answer the phones or text messages. Don’t use this company! We are changing.
Overpriced and not worth the problems if in a rural neighborhood. From the start there were issues, that the drivers just didn’t want to pick up. Drivers didn’t know where it was, not used to new location, etc. No worries, it was a little …
Was with Mesilla Disposal for 10 years and after its merger with Southwest seems so far to be doing the same good job. Just much harder to reach someone on the phone there than before.
2 times they haven’t picked up my trash and no one answers the telephone or emails but always manage to send reminders on payments truly unprofessional 😡😡😡😡😡 …
Been using this company for 7 plus years and have never had an issue.
The gentleman that dropped off the trash container was such a nice guy very helpful. I thought wow this is a great company well it went downhill fast after that experience my trash didn’t get picked up for 3 weeks straight. Then last week I …
Office personnel (Antoniette) will do and say what THEY decide, NOT willing to listen nor work with the consumer, asking for a supervisor was impossible, still waiting for Pam-Supervisor to contact me. …
This company is the worst. I talked to them because I was going to be late with my payment. I explained the situation and they said don’t worry about it you’ll be okay. Made my payment. Next thing I know they weren’t picking up my trash. …
The worst service and customer service I have ever seen. Mark you need to get back in business, sorry you sold to this terrible company
They never answer phones, rude, poor customer service.. not enough room to say how bad of an experience they are.
Been calling for the past few days and nobody picks up the phone.. my trash can is gone. I’ve looked for it and nothing. I know it’s paid because it comes with rent sooooo
We have lived at this house for 10 months and for the last two weeks our trash can has been ignored, as well as my phone calls. Confused as to why we have been ignored. They pick up recycle.?
Previously with mesilla valley disposal, which was great, and bought out by Southwest disposal. Nothing but headaches. Went a full month with no trash pick up, things finally seemed to normalize after that but now my bill is suddenly double …
True to Waste Management history, buy out the competition and forget customer service. No one to speak with in person (guarded gate to ward off customers) and no ability to get thru on phone after multiple days with prolonged wait times. All I want to see is a bill/reconciliation since they took over old provider.
Worst people ever! The driver spends more time telling you why he won’t pick up trash than picking up trash. Trust me use someone else unless you desire a “trashmsn” with a God complex.
After speaking with Antennete and Gabriella over me parents services, I would like to share that they are very unprofessional rude and disrespectful. I do not appreciate Antennette raising her voice at me and hanging up on me. I have called …
We originally signed up with Mesilla Valley Disposal as they had been the service used by the previous owners of the home we purchased in Las Cruces. We were very pleased with the services (Trash and recycling) they provided. I was so …
I was told the they dusnt know when they could pick it tgarsh their truck was down that and wouldn’t be rep l acing it I need to change my container and they didn’t know when they would deliver it
On Monday, July 4, 2022 was my trash pick up date but being a holiday I assumed it would be picked up the following day. The answer to that is No. I called on the 5th and waited for approx 15 minutes till someone picked up call on Tuesday, …
I have been using their service and never had any problems but recently they are very unprofessional and rude they talk over you I asked to speak to a manager and couldn’t believe it when she said she was the manager I am currently waiting …
Worst experience I’ve ever had with a buisness of any sort. Customer service was insanely bad. Spoke to a “manager” that’s was extremely rude and unprofessional. They don’t answer phone calls or emails. But can’t wait to reach out for collections..
Terrible service! Treated my mom terribly. Very unprofessional. They are just stealing your money. We are all paid up and my mom was very upset that they haven’t picked up the trash in WEEKS so she called to cancel services but had just …
Is by far the worst customer service we have had. We had mesilla valley disposal before and they were great, unfortunately they were bought out and now we are stuck with southwest disposal. I wish there was a 2nd option around here.
This is the laziest most unprofessional group of workers I’ve ever encountered. They say my trash can is over flowing it is not they have refused pick up for over two weeks. I am all paid up. They never answer the phone or emails. I’m …
Grateful to have our new trash and recycle bins dropped off the same day we paid for the services. Thank you for helping us get rid of all of the trash and recycling that comes with a move. Grateful for your services!!!
Don’t waste your time trying to switch to Mesilla Valley Disposal; Southwest bought them out. I switched to Trust Waste for the same reasons others complain about Southwest. Received no notice of pickup time change, never got response from …
Considering I was late on my payment… Payment takes 3 business days to approve, which means my payment was late… again. So now I have a mouth worth of trash. Option 1 was to send the truck back to pick up our bin after 15 minutes after if …
More than a month of trying to sign up for service. Finally signed up online and paid for service. More than 2 weeks have gone by with no can delivered and no contact from this company. Don’t waste your time with a company that doesn’t care about their customers.
Missed our trash several times and didn’t come until the next day to pick up. They refused our trash once because the kid wasn’t completely closed and then said we would have to pay $30 to make an extra trip to pick it up. They are over …
Terrible customer service, defensive, refusal to admit mistakes were made, avoid customers at all costs to include locking all doors so nobody can make contact. Ultimately called me two months later to tell me the service had been stopped …
Southwest Disposal is a terrible company. Horrible customer service. We’ve paid our trash services and they did not pick up our trash today. I called them, actually spoke to someone, and requested they send the truck back out to satisfy …
This business is super unprofessional. They don’t provide the services I paid for, then when I called to resolve the problem I couldn’t get a real manager on the phone. They didn’t pick up my trash, then they basically said the driver noted …
Bill is paid in full. Didn’t pick up my trash. They don’t answer their phone. I left two messages and never got a call back. Had to load two bags of trash in my car yesterday and drop off in my work dumpster. …
The trash company we used was bought by southwest disposal, there was no notice given, and no trash pick up for 2 weeks. I called and canceled service and paid my final bill. 4 months later they sent a letter informing us that the company …
Every time I try to call to make a payment over the phone, They never answer, the page online does not work to make payments either, But most important the customer service lady, She is very rude, unkind and what she pointed it the most …
I’ve been a customer since 2008. Haven’t had any issues until the last couple years. Prices increase every year, even if gas prices are low. Trash pickup is often missed, sometimes the whole neighborhood, sometimes just mine. I call to …
What? “No Glass in Recycling”?
We have found Southwest to be reliable and dependable, at our location just …