Southwest Mississippi Electric Power, with headquarters in Lorman, Miss., serves residential, commercial and industrial customers with electric service in nine southwest Mississippi counties.
| Thursday | 8AM to 4:30PM |
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
18671 Highway 61, Lorman, MS 39096
Terrible customer service.
Thanks guys! #Uri 2021!
Southwest is NEGLEGENT, UNCARING, UNPROFESSIONAL………
They don’t deserve any Stars. Worse service ever.
Just takes to long 😪 a month to fix a security light. …
I have been with SWEPA for just over a year and the service has been great.
Awful can’t get anyone on phone to help you. Registered for hub and it worked one time now has me locked out! What a mess!!
Have been pleased with service. They are a small, rural coop so there are a lot of miles of rural lines that have to be maintained. Have always come when I called.
Poor service, hard to contact when power is out. Doesn’t take immediately actions and inconsistent of someone’s needs.
They are very awful workers, not in good use to be in business.
Ever since we have moved here four yrs ago we have had more outages then any other state I have lived. What they charge is ridiculous! They should deduct from our bill every time they have an outage, then they would owe us money!
They do not care about people at all.If you do not have to go with them please dont.Zero stars from me and my family,I really wish I knew this before I moved i would of went somewhere else.Its sad that they can take your money every …
Lights barely stay on. Always going out for no earthly reasons, but be quick to cut you off if you a penny short. If the wind blow hard the lights go off. Poor service.
Beware of the staffing here. I got beat out of money for a security light I didn’t request. Plus same residential disconnect reconnect they got tricks. Thanks Leah, St., and Les for their help for making sure of the solution!!!
These fine folks go above and beyond the call of duty to make sure that we have electricity. I am truly thankful for your company and especially your front line workers for keeping our lights on. Thank you!
The absolute WORST electric company to ever exist. The power is always out and absolutely no one at the company ever knows why. They’re famous for nonchalantly quoting “we don’t know what the problem is 🤡” A total rip off of hard working citizen’s money. …
Honestly makes me a little sick that I have to give them any stars at all. Absolutely abysmal customer service and honestly if we could switch to another provider, we would. We’ve made an art of strategically placing candles throughout the …
Honestly this company shouldn’t even be in business… The lady you have to talk.to.in reference to. Your account for help is just awful rude, want listen, over talks, and honestly could care less about your problems .. I strongly advise if …
When do these lights ever work right southwest. Yall are the worst electric company ever created.. the lights are out all the time.. too much.. and then they are out for hours.. 24 hours i hope no longer.. i have never seen a area with …
Has to be the worse electric power co. ever!!! But, what choice do I have? Moved from one part of Franklin County that was on Entergy and only lost power MAYBE 5 times in 11 years (and 2 of those times were hurricanes) to a part of FC that …
If a light breeze picks up or it starts to drizzle. Hold your breath. If an actual storm hits just get used to taking cold showers. I’ve lost power at least twice a week for the last 3 weeks.
Very poor service. Took over a month to get hooked up apparently because it was deer season & a large number of people are on vacation & they work under staff. Also when someone did come they were incompetent & said we need a new poll. …
A few years ago if the wind blew 25 miles from here then our lights went out. No anymore. Our service is as good as it can be considering the severe weather we have in Southwest Mississippi. The linemen do an exceptional job under severe conditions and I commend them for their efforts. Thanks
Update on November 1st 2018 a line of Storms came the rule Hinds County in Utica as expected lights went out again as they always do when it rains are sprinkles, as of right now we have been out of power 27 hours and still no help! We have …
Yes these people don’t care about they’re customer. We called Monday morning to turn on our lights. They took all our information but we was lacking somethings so they deleted us out the system. (We was cool with that) we paid our deposit …
There’s been outages every few days and it takes from 3-7 hours to get the power restored. It’s the hottest time of the year right now and I hate to think about all the people who don’t have generators or other means to cool their houses. …
My nights went off at 3:30 am Monday morning on June 24, 2019 after the wind blew for 10 minutes. I called the outage in immediately and was told the lights will be back on at 7:00 am Monday morning. It is now 10:05 am Tuesday morning and …
It’s like being in a nightmare! Oh god… it’s windy and I am going to lose power! Oh no…. rain! I’m going to lose power! A dark cloud?! I’m going to lose power! Thunder? Yep you guessed it….no power! I have been in my house now for 7 years and I lose power about 30 times a year 😑 …
Terrible company. One of the worst I’ve ever had to deal with. Absolutely garbage, and to be a coop it’s so far below that it’s embarrassing. If you are thinking of moving to a place with this electricity. Do not. It’s extremely overpriced, staff will laugh at you, power is always out, and same day due disconnections with huge fees.
We are very fortunate to have our rural power cooperative. SWEPA does an excellent job of keeping us up and running. During unprecedented events such as Hurricane Katrina and this recent ice storm, they are troopers. It is amazing how …
If I could give 0 stars I would. Have been waiting on them to come connect the power pole at my new trailer for 3 weeks now. Have called many times and they just keep telling me they should be out soon. Meanwhile, neighbors got their …
Hey, have you read your customer reviews? They are awful and now I see why. I’ve been without power for exactly one week today. I see the problem but after multiple phone calls, I figured you don’t really care. There has to be someone …
This is by far the worst company I have ever used!!!! Literally looking into moving just because I do not want to use this company .
Southwest Epa is a big joke. I have been trying to get a new service for my house. The work order has been in for a month now. We have been giving the run around so many times. First off, we sent them the permit for the 911 address and …
Honestly, I wish I could give 0 stars not only did I have to put my family in a hotel room but all my food in my fridge and freezers are ruined. I started a service request at 11a.m. But my power still didn’t get cut on . Here it is the next day and they are still NOT on .
Make no mistake, if they had competition in my area, they’d been out of business a long time ago. Worst electric company I’ve ever experienced doing business with.
The organizational climate is awful. Customer service experiences lack empathy; the agents sound content (if not excited) not to be of ANY assistance. Customers are forced into a Catch-22 dealing with Southwest Electric, the sole provider …
I wish negative stars were available! I moved to a smaller house with fewer people. I should have looked at reviews before moving here! I have all gas appliances. Far fewer electronic devices!!! My electric bill is nearly three times what I …