I just recently applied for a credit card. Everyone was super nice and very helpful. Lupe at the fron desk helped me every step of the way. I thanks yall so much for all the good advice.
Went to the credit union and was held by the front desk Lupe I believe is her name she was a great help was very patient with me awesome attitude looking forward to going again….
Doesn’t have the same benefits as a larger bank. 2 locations plus you will pay ATM fees if using other banks ATM’s. The bill pay interface is a bit antiquated. I have on occasion had rude tellers at the location on campus at SWRI.
Just signed up for a signature loan and the process was super smooth! Lupe at the front desk was very helpful and courteous with any questions that I had with my new account. Thank you!
All staff has always been very helpful and efficient. Lupe (at the front desk) has helped me patiently and professionally many times answering questions and helping my kids get set up with bank accounts and walking them through everything they need.
Fast, easy, and stress free… is what I experienced when I recently applied and received a loan from this credit union, Carmen Estrada was extremely knowledgeable and helpful, staff like her is why I recommend SWRCFCU to all my family and friends, thank you Cramen
Beware – worst customer service I’ve ever experienced.
My family has been using this bank 10+ years, as well as I’ve had my savings here all my life. I attempted to get a loan for college and waited 30 minutes …
My husband and I had gone in to refinance our vehicle and the representative Mike was very courteous and professional he explained everything thoughly. We will definelty use this financial institution for any future auto loans. Thanks again Mike for you assistance.
Carmen Estrada is very helpful and friendly. She has helped me multiple times when buying a vehicle. I am grateful that she is part of the team . Keep up the great work.
Carmen Estrada was excellent, she helped me and my family wonderfully, if it wasn’t for her me and my mom would have difficulty in paying out cars, but because of her we are finally having peace of mind, I recommend everyone to come here for her wonderful service
I experienced the very best customer service at SWRFCU, Ms. Carmen Estrada worked with me throughout my entire transaction. She answered each question I had and made sure I understood my loan details. Thank you Ms. Estrada for all of your assistance.
I have been trying to get a credit card for over a year now and have had no luck because I have never had one before. Karen at Southwest Research Center Federal Credit Union took the time to talk with me about my financial goals. With that …
I absolutely Love this credit union!!! They truly take care of all their members! Fast and efficient service!
Cheyenne, Bobbie, Emmit, Veronica, Karen, Carmen, and Lupe are wonderful friendly caring!
I have always been very pleased with the service I receive at SwRC FCU. My first experience was an excellent one with Carmen Estrada; however, I would like to compliment one of your employees, Mr. Aguirre, for the exceptional service he …
We recently had the pleasure of working with Karen Savickas Mathias in securing a loan. The overall process was well explained, efficient, and incredibly expedient. Given that we do not live in close proximity to San Antonio, Karen was …
I have been a member for over 10 years and would like to mention that I’ve always gotten great service and support from all the staff. Whether it be from the management, loan officers and even from the tellers. I would like to highlight the …
I’ve been with SwRCFCU since 1992 and their service and professionalism always exceeds expectations. My loan officer, Carmen, is nothing short of fantastic and I’ve financed every vehicle with her, including my latest JCW MINI Cooper …
Ms. Estrada, the lending membership service supervisor, is not only invaluable and knowledgeable but also patient and exceptionally helpful. My wife and I credit her and her skills in helping us raise our credit score and putting us on a better path to success. We are incredibly grateful to Ms. Estrada as well as SWRFCU.
Couldn’t ask for better customer service! Mr. Aguirre went above and beyond to help my daughter with her very first car loan. He was very Informative and thru the entire process made her and I aware of exactly what was needed and or what he was doing on his end. We are more than satisfied with the service. Thank you again!
All my loans for the last 20 years have been through SwRCFCU and especially working with Carmen Estrada! There are many reasons for this. Let’s forget for a minute that SwRCFCU most often has competitive rates but NOTHING beats the …
My wife works for SWRI and we used SWRCFCU for our loan needs. Carmen Estrada, did a wonderful job for as at the SWRI campus branch. We will continue do use them in the future. Carmen made everything go smoothly! Highly recommend!
I’ve been at southwest research for eight years and finally opened a savings account. I should’ve done this when I first became an employee. But I’m glad I did it. I also applied for a small signature loan. Mike Aguirre helped me open …
My dad recently took out at loan at Southwest Research FCU and we had a great experience! Carmen Estrada was very helpful in the whole process and made sure everything was going smoothly! Thank you so much Carmen for your diligence and service.
I have been a member for over 25+ years and truly enjoy the utmost professional service everyone provides. Starting with the tellers they are awesome! Lupe the front desk representative has given me the service everyone deserves, GREAT …
As always the great folks at SWRFCU are nothing short of blessings. My wife and I were please to be assisted by Mr. Mike Aguirre who helped us secure the loan we needed for my wife’s new car. We are so pleased to move forward in our lives and we owe it all to Mr. Aguirre and the great people at SWRFCU.
I recently took out a home equity loan at Southwest Research Center FCU and had a great experience! My loan officer was Karen Mathias and it was great working with her. She explained the process so I could understand it and went out of …
I applied for a loan and worked with Mike on it. He was very knowledgeable and pleasant. The process was easy. I’ve been a member for years and plan to stay one. Update: My husband and I just refinanced our car loans through the credit …
I recently took out a loan at the institute branch and I just wanted to take a moment to thank the wonderful team at this location. Their entire staff was extremely friendly and helpful every step of the way. Lupe who works at the front …
I can only say the best about my experience with the credit union. Michael Aguirre was not only knowledge but also very friendly and patient with me. This is my very first car loan and he made it a smooth process. From opening my account …
i had an issue on my account and leslie was great! she helped me with my issues and returned my calls in a timely manner. She was able to resolve my issue within a few business days, very happy with their customer service.
I have banked here for 5 years and I have to say absolutely the worst bank I have been with. They will never contact you for overdraft fees they will wait and try charging you more to get as much money as they can out of you and they have …
Quick and easy service, THANKS!
The closing times are not very long and makes it very hard to actually get money
Very nice people and helpful. Superb service!
Best Customer Service I’ve experienced in a Credit Union or Bank
Bank teller are the greats!!!, bobbie,cindy,emmit lupe!!!!!
Wish they had more ATM locations.
Great service and friendly people. I’ve been coming here for years and I have never been disappointed!
I have been coming here for the past 50 years and I have always had great service.
Lupe, who welcomed me from the front desk was very helpful and knowledgeable of the services I was looking for.
Edit: Karen Mathias and Carmen Estrada resolved the matter kindly and professionally.
Teller went out of her way to help me. Had a problem login in with my phone she got me on a computer and bamm!!! Instant access. Thank you Bobbie.
I just recently applied for a credit card. Everyone was super nice and very helpful. Lupe at the fron desk helped me every step of the way. I thanks yall so much for all the good advice.
Great location and employees are always willing to help me or my family with our banking needs. Lots of services offered for a local credit union.
Went to the credit union and was held by the front desk Lupe I believe is her name she was a great help was very patient with me awesome attitude looking forward to going again….
Doesn’t have the same benefits as a larger bank. 2 locations plus you will pay ATM fees if using other banks ATM’s. The bill pay interface is a bit antiquated. I have on occasion had rude tellers at the location on campus at SWRI.
Great friendly service. Seamless vehicle loan transactions and great rates a major plus! I only do business with this Credit Union.
Ms Carmen Estrada was wonderful in guiding us towards what worked best for us! Really enjoyed our experience with the SWRICU!
Just signed up for a signature loan and the process was super smooth! Lupe at the front desk was very helpful and courteous with any questions that I had with my new account. Thank you!
All staff has always been very helpful and efficient. Lupe (at the front desk) has helped me patiently and professionally many times answering questions and helping my kids get set up with bank accounts and walking them through everything they need.
Fast, easy, and stress free… is what I experienced when I recently applied and received a loan from this credit union, Carmen Estrada was extremely knowledgeable and helpful, staff like her is why I recommend SWRCFCU to all my family and friends, thank you Cramen
Beware – worst customer service I’ve ever experienced.
My family has been using this bank 10+ years, as well as I’ve had my savings here all my life. I attempted to get a loan for college and waited 30 minutes …
My husband and I had gone in to refinance our vehicle and the representative Mike was very courteous and professional he explained everything thoughly. We will definelty use this financial institution for any future auto loans. Thanks again Mike for you assistance.
Great service. Carmen Estrada was very helpful. She completed our auto loan quickly and professionally. Friendly staff.
Carmen Estrada is very helpful and friendly. She has helped me multiple times when buying a vehicle. I am grateful that she is part of the team . Keep up the great work.
Carmen Estrada was excellent, she helped me and my family wonderfully, if it wasn’t for her me and my mom would have difficulty in paying out cars, but because of her we are finally having peace of mind, I recommend everyone to come here for her wonderful service
I experienced the very best customer service at SWRFCU, Ms. Carmen Estrada worked with me throughout my entire transaction. She answered each question I had and made sure I understood my loan details. Thank you Ms. Estrada for all of your assistance.
I have been trying to get a credit card for over a year now and have had no luck because I have never had one before. Karen at Southwest Research Center Federal Credit Union took the time to talk with me about my financial goals. With that …
I absolutely Love this credit union!!! They truly take care of all their members! Fast and efficient service!
Cheyenne, Bobbie, Emmit, Veronica, Karen, Carmen, and Lupe are wonderful friendly caring!
I have always been very pleased with the service I receive at SwRC FCU. My first experience was an excellent one with Carmen Estrada; however, I would like to compliment one of your employees, Mr. Aguirre, for the exceptional service he …
We recently had the pleasure of working with Karen Savickas Mathias in securing a loan. The overall process was well explained, efficient, and incredibly expedient. Given that we do not live in close proximity to San Antonio, Karen was …
I have been a member for over 10 years and would like to mention that I’ve always gotten great service and support from all the staff. Whether it be from the management, loan officers and even from the tellers. I would like to highlight the …
I’ve been with SwRCFCU since 1992 and their service and professionalism always exceeds expectations. My loan officer, Carmen, is nothing short of fantastic and I’ve financed every vehicle with her, including my latest JCW MINI Cooper …
Ms. Estrada, the lending membership service supervisor, is not only invaluable and knowledgeable but also patient and exceptionally helpful. My wife and I credit her and her skills in helping us raise our credit score and putting us on a better path to success. We are incredibly grateful to Ms. Estrada as well as SWRFCU.
Couldn’t ask for better customer service! Mr. Aguirre went above and beyond to help my daughter with her very first car loan. He was very Informative and thru the entire process made her and I aware of exactly what was needed and or what he was doing on his end. We are more than satisfied with the service. Thank you again!
All my loans for the last 20 years have been through SwRCFCU and especially working with Carmen Estrada! There are many reasons for this. Let’s forget for a minute that SwRCFCU most often has competitive rates but NOTHING beats the …
My wife works for SWRI and we used SWRCFCU for our loan needs. Carmen Estrada, did a wonderful job for as at the SWRI campus branch. We will continue do use them in the future. Carmen made everything go smoothly! Highly recommend!
I’ve been at southwest research for eight years and finally opened a savings account. I should’ve done this when I first became an employee. But I’m glad I did it. I also applied for a small signature loan. Mike Aguirre helped me open …
My dad recently took out at loan at Southwest Research FCU and we had a great experience! Carmen Estrada was very helpful in the whole process and made sure everything was going smoothly! Thank you so much Carmen for your diligence and service.
I have been a member for over 25+ years and truly enjoy the utmost professional service everyone provides. Starting with the tellers they are awesome! Lupe the front desk representative has given me the service everyone deserves, GREAT …
As always the great folks at SWRFCU are nothing short of blessings. My wife and I were please to be assisted by Mr. Mike Aguirre who helped us secure the loan we needed for my wife’s new car. We are so pleased to move forward in our lives and we owe it all to Mr. Aguirre and the great people at SWRFCU.
I recently took out a home equity loan at Southwest Research Center FCU and had a great experience! My loan officer was Karen Mathias and it was great working with her. She explained the process so I could understand it and went out of …
I applied for a loan and worked with Mike on it. He was very knowledgeable and pleasant. The process was easy. I’ve been a member for years and plan to stay one. Update: My husband and I just refinanced our car loans through the credit …
I’ve been a member for a long time and the customer service at SWRCFCU has always been outstanding! …
I recently took out a loan at the institute branch and I just wanted to take a moment to thank the wonderful team at this location. Their entire staff was extremely friendly and helpful every step of the way. Lupe who works at the front …
I can only say the best about my experience with the credit union. Michael Aguirre was not only knowledge but also very friendly and patient with me. This is my very first car loan and he made it a smooth process. From opening my account …
i had an issue on my account and leslie was great! she helped me with my issues and returned my calls in a timely manner. She was able to resolve my issue within a few business days, very happy with their customer service.
I have banked here for 5 years and I have to say absolutely the worst bank I have been with. They will never contact you for overdraft fees they will wait and try charging you more to get as much money as they can out of you and they have …