We waited an hour to be seen and when asked how long before we would be seen they responded that they were still dealing with the morning appointments. One of the front office staff displayed a face of inconvenience and responded with a lousy attitude. Will never return if we can help it.
My appointment was at 12 and it’s currently 1:40. The front office staff is very condescending and unprofessional. Rolling their eyes when you ask questions. If patients are such a problem than maybe you chose the wrong profession.
This place is very unprofessional staff very rude my appointment was at 9am didn’t get seen till almost noon and that’s that it wasnt packed the ladies in the front the receptionist and the biller all they do is talk gossip I believe that’s …
Went because of black patches in the eye and afraid of going blind hoping to get relief. Unfortunately, the service was horrible and no help at all.
Had to wait to be received a long time and at the end they told they could not …
OFFICE STAFF IS TOTALLY INCOMPETENT, INEFFICIENT, LACKING PROFESSIONALISM, INEPT, TOTAL DISREGARD FOR PATIENTS’ HEALTH AND CONCERNS. Doctors better get rid of office manager and get someone that will run the office effectively and …
The staff is extremely rude and unprofessional. Save yourself from the long hours of waiting and the lack of empathy that goes on at this cold and bitter facility.
This place is stunningly aweful. I arrived and all seats in the waiting room were taken. I asked the Receptionist if I could wait in my car and she would kindly phone me when the Dr wanted me to come in. (I needed to sit down as my hip was …
Yes the waiting takes a while…. they have patients in and out….. so people have patience please, they are doing their best & hard working staff & Doctors.
The staff was very accommodating and helpful with making the appointment fast and explaining charges as my insurance was not accepted by them. Dr. Hwang and his staff were courteous and considerate of my situation.
Front desk staff are not very friendly. They seem very disorganized. I was given a follow up appointment after my surgery and was given the wrong date and clinic, had to reschedule for following day. Dr. T is a great doctor.
Every office/staff member with whom I interacted during my appointment was polite, professional, and efficient. Dr. Daniel Kasurga, who examined me, is one of the most thorough, knowledgeable, and courteous physicians I have ever encountered.
The elevator at Sierra towers constantly breaks down. Last two times I took my relative there we were inconvenienced. We had to reschedule the appointment twice due the elevators not working. ADA please help!
The office manager doesn’t seem to care that her staff is rude, she doesnt know what is ever going on and that’s probably due to the fact that she is hardly ever there!!! She’ll usually send out Shalom who is worse!!! She is so …
NEGATIVE 5 STARS!!! Some staff and the office manager are unprofessional and horrid!!! She just pawns you off to the floor supervisor who is dull and just gives generic excuses and pitiful apologies. Doctors please do something about the …
The worst staff ever! They treated my parents disrespectful and don’t give information accurate! Horrible customer service I don’t recommend this place to no one especially elderly they don’t take care of their doctor patients!! Poorly, if you don’t like ur profession don’t work there period! If I could put 0 start I would.
Dr Hwang patient side manner is always pleasant and professional. El Paso is very fortunate to have such talented young doctor. Please keep him in El Paso.
I am have read the reviews and I have to differ with my experience. The office staff was efficient and polite. Dr. Bahl was fantastic, caring and he took his time to explain treatment options. At the time of surgery, the process was well coordinated and the best part….the results were Phenomenal!
Dr. Dinesh Bahl and his staff are the best and very professional. I had eye surgery for a floater that wouldn’t go away and I was very well informed and taken care of every step of the way. I would highly recommend Dr. Bahl and his …
I have been seen by Dr. Hwuang for over 2 years. Dr. Dr. Hwuang is a GREAT Dr. I am extremely happy with all the care and consideration the Dr. has given me. His entire staff is also wonderful. I have referred him to family and friends and …
Dr.Hwang is a great, fantastic specialist. He listens, explains all procedures, and makes you feel welcome and comfortable. He and his staff are very friendly and very helpful. We highly recommend him if you need to see an eye specialist. Thank you Dr. Hwang for all you do to help us with our vision and others.
Worst place ever. My elderly father has waited Over 2 hours to see a Dr. with a scheduled appointment. His medical conditions require that he at least has food and water on a timely basis and they have denied this since they don’t “allow” …
Dr.Hwang is a great professional and compassionate retina specialist. Makes you feel at ease and assures the patient that everything looks good. His screening and checkup was great. Results came out great.
Recommendation is great!
Dr Hwang has treated me for 4 years. He was alble to being my sight to 95% capacity. Giving me superb eyesight. Professional and his knowledge is spot on. Dont take a chance with your eye sight. I recommend him. Beyond grateful.
UPDATE (9/30/22): I forgot to post this after my last appt, but Dr. Kasuga had seen my reviews prior to my last appt with him and personally called me to apologize for his staff. I missed his calls but on my next visit he apologized for his …
I am in total shock to see these reviews because I recently took my Mom there to be treated. Dr. Cuthbertson did an amazing job and he was very informative with the treatment process. The staff above all was very knowledgeable and polite. The front desk right away even scheduled our follow up appointment.
My name is Mayra Alejandra Solis , Dr. Thompson is wonderful his work is just amazing I can’t give enough thanks for what he did with my father , my dad accidentally stabbed his eye with pliers while putting up a fence in his house, the …
DO NOT COME HERE FIND ANOTHER PLACE. The front office and Office Manager Rocio are rude and unempathetic. It’s evident that they don’t enjoy their jobs and it shows in the rude manner they speak to the patients. Find another Retina …
Dr. Wuongs office staff are always very nice, attentive and accommodating. Really appreciate that they treat my 87 year old mom like a queen. Makes the process she has to go thru not so bad.
the professionalism and accountability is lacking. If I had the choice to go somewhere else, I would. simply put. the other retina place I was being seen at in Hawai’i was miles better than this place. …
I am a patient of Dr. Bahl. I am pleased with his work and the surgery he performed. HOWEVER, the Surgical Scheduler and Billing departments need better personnel. My first surgery was cancelled because I could not come up with $2600 in …
I had to take my husband in to be evaluated….. I don’t appreciate having to wait forever past the scheduled appointment time. It is a fairly small waiting room, you have to wear a mask. If you are that afraid of catching something then …
(Translated by Google) Dr. Richard Hwang is a very kind person as well as his staff, that’s why I recommend him, thanks 🙏 …
(Translated by Google) Hwang is very friendly and attentive as is his staff….. Only the waiting time is too much. stressful. thank you blessings …
Worst Staff Service !!!!!!!
Surgery skills are the best!
Office staff has no concept of scheduling
Got a shot in the eye, Dr B is very cool
Dr. Hwang
Dr. Hwang was amazing
Dr. Wong is great the staff is horrible no customer service whatsoever
I like Dr hwang
Very good! Explains procedure fully
Dr Huang is very professional and courteous
Love the doctor, not a large fan of the office staff. Overall, ok experience.
The wait is extremely Loooooong!!! Appt at 1pm and 20 til 4pm and still here….there has got to be another doctor.
The doctors and nursing staff all ways treat us kindly, and even more importantly, the treatment they’re giving is restoring our sight
Un excelente Dr. Hwang . I love him.
DR. HWANG Hs the best treatment, knowledge. I love him..
We waited an hour to be seen and when asked how long before we would be seen they responded that they were still dealing with the morning appointments. One of the front office staff displayed a face of inconvenience and responded with a lousy attitude. Will never return if we can help it.
Dr. Hwang is very personable and makes everything easy.
Cancelled my very first appointment because of attitude of office personnel (very condescending) and supposed 2-3 hour exam. I don’t trust them.
Dr Cuthbertson is the best ever
Has helped me keep my eye sight with excellent care. Office staff could be more friendly
My appointment was at 12 and it’s currently 1:40. The front office staff is very condescending and unprofessional. Rolling their eyes when you ask questions. If patients are such a problem than maybe you chose the wrong profession.
This place is very unprofessional staff very rude my appointment was at 9am didn’t get seen till almost noon and that’s that it wasnt packed the ladies in the front the receptionist and the biller all they do is talk gossip I believe that’s …
Went because of black patches in the eye and afraid of going blind hoping to get relief. Unfortunately, the service was horrible and no help at all.
Had to wait to be received a long time and at the end they told they could not …
Dr Hwang
Excellent service
Only the third time here, but good overall
OFFICE STAFF IS TOTALLY INCOMPETENT, INEFFICIENT, LACKING PROFESSIONALISM, INEPT, TOTAL DISREGARD FOR PATIENTS’ HEALTH AND CONCERNS. Doctors better get rid of office manager and get someone that will run the office effectively and …
Dr.H and staff are excellent. Very professional, caring and wonderful
I like Dr. Hwang . He answers all my questions. I highly recommend him.
Dr. Hwang is an amazing Retina Specialist. Would highly recommend him.
My appointment was at 2 and it is currently 430 what the helll. Not happy at alll. Completely unacceptable. Wasted my day.
The staff is extremely rude and unprofessional. Save yourself from the long hours of waiting and the lack of empathy that goes on at this cold and bitter facility.
This place is stunningly aweful. I arrived and all seats in the waiting room were taken. I asked the Receptionist if I could wait in my car and she would kindly phone me when the Dr wanted me to come in. (I needed to sit down as my hip was …
Yes the waiting takes a while…. they have patients in and out….. so people have patience please, they are doing their best & hard working staff & Doctors.
The staff was very accommodating and helpful with making the appointment fast and explaining charges as my insurance was not accepted by them. Dr. Hwang and his staff were courteous and considerate of my situation.
I am very satisfied with Dr R Hwang. He keeps me able to see. Have a good day
Front desk staff are not very friendly. They seem very disorganized. I was given a follow up appointment after my surgery and was given the wrong date and clinic, had to reschedule for following day. Dr. T is a great doctor.
Every office/staff member with whom I interacted during my appointment was polite, professional, and efficient. Dr. Daniel Kasurga, who examined me, is one of the most thorough, knowledgeable, and courteous physicians I have ever encountered.
The elevator at Sierra towers constantly breaks down. Last two times I took my relative there we were inconvenienced. We had to reschedule the appointment twice due the elevators not working. ADA please help!
The office manager doesn’t seem to care that her staff is rude, she doesnt know what is ever going on and that’s probably due to the fact that she is hardly ever there!!! She’ll usually send out Shalom who is worse!!! She is so …
NEGATIVE 5 STARS!!! Some staff and the office manager are unprofessional and horrid!!! She just pawns you off to the floor supervisor who is dull and just gives generic excuses and pitiful apologies. Doctors please do something about the …
.Dr Hwang was polite and informative. I so appreciated receiving a call after surgery was over.
The worst staff ever! They treated my parents disrespectful and don’t give information accurate! Horrible customer service I don’t recommend this place to no one especially elderly they don’t take care of their doctor patients!! Poorly, if you don’t like ur profession don’t work there period! If I could put 0 start I would.
Dr. Hwang is one of the best in El Paso and very profesional. Liza and Delia are very friendly with the patients and professional. Great patient care.
I appreciate Dr. Hwang for his services he’s a really good doctor and a very grateful that he did a good surgery thank you Dr. Hwang.
Dr. Wong has been very helpful and has always been very welcoming. I’m lucky to have him as an eye doctor. He is doing an excellent job.
Dr Hwang patient side manner is always pleasant and professional. El Paso is very fortunate to have such talented young doctor. Please keep him in El Paso.
I am have read the reviews and I have to differ with my experience. The office staff was efficient and polite. Dr. Bahl was fantastic, caring and he took his time to explain treatment options. At the time of surgery, the process was well coordinated and the best part….the results were Phenomenal!
Dr. Hang is truly a great rye specialist treatment is fantastic but wait time is Way to long
Dr. Dinesh Bahl and his staff are the best and very professional. I had eye surgery for a floater that wouldn’t go away and I was very well informed and taken care of every step of the way. I would highly recommend Dr. Bahl and his …
I have been seen by Dr. Hwuang for over 2 years. Dr. Dr. Hwuang is a GREAT Dr. I am extremely happy with all the care and consideration the Dr. has given me. His entire staff is also wonderful. I have referred him to family and friends and …
Dr.Hwang is a great, fantastic specialist. He listens, explains all procedures, and makes you feel welcome and comfortable. He and his staff are very friendly and very helpful. We highly recommend him if you need to see an eye specialist. Thank you Dr. Hwang for all you do to help us with our vision and others.
Worst place ever. My elderly father has waited Over 2 hours to see a Dr. with a scheduled appointment. His medical conditions require that he at least has food and water on a timely basis and they have denied this since they don’t “allow” …
Dr.Hwang is a great professional and compassionate retina specialist. Makes you feel at ease and assures the patient that everything looks good. His screening and checkup was great. Results came out great.
Recommendation is great!
Dr Hwang has treated me for 4 years. He was alble to being my sight to 95% capacity. Giving me superb eyesight. Professional and his knowledge is spot on. Dont take a chance with your eye sight. I recommend him. Beyond grateful.
UPDATE (9/30/22): I forgot to post this after my last appt, but Dr. Kasuga had seen my reviews prior to my last appt with him and personally called me to apologize for his staff. I missed his calls but on my next visit he apologized for his …
I am in total shock to see these reviews because I recently took my Mom there to be treated. Dr. Cuthbertson did an amazing job and he was very informative with the treatment process. The staff above all was very knowledgeable and polite. The front desk right away even scheduled our follow up appointment.
My name is Mayra Alejandra Solis , Dr. Thompson is wonderful his work is just amazing I can’t give enough thanks for what he did with my father , my dad accidentally stabbed his eye with pliers while putting up a fence in his house, the …
DO NOT COME HERE FIND ANOTHER PLACE. The front office and Office Manager Rocio are rude and unempathetic. It’s evident that they don’t enjoy their jobs and it shows in the rude manner they speak to the patients. Find another Retina …
Dr. Wuongs office staff are always very nice, attentive and accommodating. Really appreciate that they treat my 87 year old mom like a queen. Makes the process she has to go thru not so bad.
the professionalism and accountability is lacking. If I had the choice to go somewhere else, I would. simply put. the other retina place I was being seen at in Hawai’i was miles better than this place. …
I am a patient of Dr. Bahl. I am pleased with his work and the surgery he performed. HOWEVER, the Surgical Scheduler and Billing departments need better personnel. My first surgery was cancelled because I could not come up with $2600 in …
I had to take my husband in to be evaluated….. I don’t appreciate having to wait forever past the scheduled appointment time. It is a fairly small waiting room, you have to wear a mask. If you are that afraid of catching something then …