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I’m a new customer and so far my experience has been great! My electric bill is the lowest it has ever been and I run my AC on cold all day and night. I called customer service and they were courteous and helped with the info I needed !! Go with spark you won’t be disappointed !!
I just got off of the phone with BB, an absolutely delightful young lady. I had to cancel my service with Spark after many years of GREAT CUSTOMER SERVICE & rates. The neighborhood I am moving to does NOT offer Spark. So you can only …
Spark has been a great partner for me and keeping my rates down! The summer months have been dreadfull and knowing Spark is there allows me to keep my house cool, without the remorse of know that huge bill PG&E would stick me with if I was with them and their rates!
I just started with Spark Energy. Getting my electricity set up was incredibly easy, and at a lower price than competitors. It is very easy to stay informed and be reminded of when it is time to pay my bill. So far I’m very satisfied.
Horrible!!!! Liars! Don’t do business with them. They told me they will save me money and provide cleaner energy, I asked how, the door to door rep said she was new so to call corporate and they would give me information. We called in she …
After contacting the management in the company using the email provided in another comment, I was able to reach an agreeable resolution. They have been very helpful and patient in hearing my concerns and provided reasonable solutions to the …
I have been with spark for at least 17 years. We had our home for sale and I was trying to find out if I renewed could we transfer our service without penalty. Meanwhile we went through a family crisis and I didn’t hear back from them. They …
My overall experience with Spark Energy has been good. What i didn’t like is the sign up experience. I was signed up as if i’m moving to a new house. I lost my smartmetertexas account. I lost my oncor alter because of that. I’ve got through …
It was a very easy setup over the phone with a customer rep before I moved into my new apartment. Recently received my bill and the price was very reasonable for a 1BR. So far so good!
Pay my bill ON TIME every month! Their bookkeeping is so messes up they send disconnect notifications. I’ve called numerous times and still get them. They need to get their acts together
Great electric company so far bills have reasonable and affordable for me and my family. If you know nothing about electricity companies try spark! Only thing I would say is the customer service reps need to be a little nicer and willing to explain things but other than that great company. Give them a try!
My boyfriend has been with Spark Energy for a few years and all of a sudden this year it has been the worse with them. From being disconnected and having to pay $200 after being a few days late (we have always been late before and never has …
Since Spark Energy Customer Care agent Edward requested that I share my experience as a review here, I am doing so. When I contacted Spark Energy via phone, agent Areli expressed interest and provided courtesy to assist me with my …
I’ve been with Spark since 2010 and never had a bad experience. When it’s time for renewal they definitely give you plenty of heads up via email and postal. If you have any questions, customer service is always so helpful!
We just recently signed up for Spark Energy and the service is by far the best we have experienced. Everyone is so helpful and very nice. Will remain a loyal Spark Energy customer forever, plus the rates are out of this world. Thank you Spark Energy! W. St. Clair
Spark Energy is easy get started with but they do charge delivered energy charges. Customer care is easy to get in contact with. Currently I’m going through a dispute with extra charges on my bill and this is the first bill. Not off to a good start.
I’ve used Spark Energy for more than 5 years and I can definitely recommend them. The rates are good and they also have various options for green energy. I really appreciate that it’s all online and with autopay, I never have to think about my electric bill.
this is an excellent company saved me money on my gas and electricity. Very happy and satisfied with this company. I was with another supplier and was paying a ridiculous amount of money then i switched to spark and me and my husband are very satisfied with our bills. Im so happy i am a part of the spark energy family.
I’ve been using Spark Energy now for a few years. They have been good about billing and their energy plans, which is why I continue to stay. Their rates are much lower than most other competitors in my area. Do your homework and shop before you buy!
Most energy companies are pretty reliable, so even though reliability is important, that is not my main concern. It is price. Spark is the lowest priced electric company I have found. Also they don’t add on a lot of miscellaneous charges …
I have never had any issues with Spark. Their website makes it easy and hassle free to make online payments and to renew your contract. I think they have low competitive rates.
We had a horrible experience with Spark Energy’s billing team – Long story, short: Our electricity contract expired, and we were switched to a kw/h rate that was approximately 3 times our previous rate without any communication. Upon …
There are several things that make me not so happy with Spark Energy anymore. One is that our bill continues to creep higher no matter how much less electricity we use. Another is all of the extra fees that are added to the bill, such as an …
We have used Spark Energy as our electric provider for at least 12 years now. Their simple package choices combined with very low rates make it a no-brainer. When we moved several years ago, the transfer process was easy. We will continue to use Spark for the foreseeable future.
Yoanna was so awesome! She was super nice during the whole process. She set me up so fast and got me a great affordable rate. So am so glad I made the switch from my old provider. Thanks for Spark Energy for hiring a great associate that knows what they are doing!!!!
Sidat with Spark Energy just called to say “thanks for being a great customer!” I had an issue a few months ago and the young lady I spoke with was fantastic as well! I have an excellent survey after our call was over! I have worked in …
I was looking for a reliable and price competitive electric supplier. After shopping around I found Spark Energy. Some of my neighbors recommended the service too. Easy and convenient online connection. So far all is working just great!
The sale rep told me nothing about all the hidden fees that would pop up on my bill. They told me my bill would decrease to $60 but yet my first bill with spark was $110. Higher than my previous company. There nothing I dislike more than false advertising. Wont ever do it again.
Spark energy is a good company. When it was time for me to renew my contract, I checked other energy companies for price comparison and most others were more or didn’t offer what I was truly looking for. Spark Energy doesn’t offer the main thing that I am looking for but the prices, I can work with.
I just recently switched to Spark and haven’t gotten my first bill to say anything Negative or Positive about the company, but what I will say is that I did my research when it came to me looking for a new electric provider and every one else’s reviews is what made me a customer. I hope I’m not disappointed.
I have been Spark Energy customer for more than 5 years. I have always found better and cheaper rates than other utility providers. Unlike other utility providers, there is no hidden charges.
I have had an account Spark Energy since August and my highest bill was $39.00 only because I had to turn the heat on. I averaged a $20.00 electric bill before that. I think everyone should switch and give it a chance. You won’t be sorry….
I think they have some of the best prices in the industry. Have had them for 5 years after bad experiences with Reliant & Txu. Spark doesn’t have the hidden fees that the other 2 companies have & The rates are very good. The staff is always amazing also every time i have called. I highly recommend this company!
Just spoke with Anna to renew my Spark contract. She was great to work with, extremely professional and efficient. We have been with Spark for at least 8 years and the experience has been good.
We satisfied with Spark Energy services. The switch over was smooth with no problems. So far we did not have any issues with our electric. Our electric bill is at level we expected.
I have had Spark Energy for my Electric provider for 5 years now, and have always had such good service with them. Moving from one town to another was a breeze, and anytime I had a question customer support has always been there to help! I highly recommend there company.
Been with Spark Energy now for a year. I started looking over the Plans that Spark has first before my current contract runs out. And one day I get a call from Spark Energy where they are offering a price I was looking for, therefore I got a two year contract. That’s what I call great service, Thanks Spark Energy.
I’ve never had an issue with Spark. Their customer service people have always answered my questions and solved my problems swiftly. When my contract was about to end, they called me many times to alert me so I didn’t end up overpaying. I will continue to use them.
I have used Spark Energy for my residential electricity for several years now and recently signed up with Spark Energy for my business electricity as well. The rates have always been reasonable and the customer service is fantastic whenever …
I’ve used Spark Energy for over 5 years and their rates are competitive with other Texas energy providers and they have a variety of plans. It is a snap to renew and they even proactively call you to renew to save time. Couldn’t be happier!
I had Spark Energy for many years and decided to give another energy company a try because they offered free electricity from 9 pm to 9am everyday. I realized after a few months that I was paying more for my electricity than before even …
I have been with Spark Energy for several years and am very happy with their pricing and service. I have also gotten a few friends to switch over to them as well. In my case, they were considerably cheaper than Reliant. I would highly recommend them.
Our house has been using Spark Energy, LLC for our electricity provider for over 8 years (including a move!) and we have always been happy with the service and pricing! Shop around and compare. Spark is fantastic!
When I first used Spark energy,7 -9 years ago, it was great. I signed up from their website, and probably chose the worst package, but the customer service fixed that. After my first bill, the new rate was double the price per kw and I …
I honestly don’t ever see myself switching to another company. Their customer service is competent, friendly and efficient. They help you get the best rate for your needs and make sure you understand what you’re paying for. Never have any issues!
I have been a customer for four years. My Bill went from its regular rate about $240.00 a month to June bill $421.35, July bill $692.03, August bill $533.77, September bill $532.28. I was travelling overseas during summer, and spent hours …
I used to not have a problem with them. I have used spark for a long time but I recently moved and they were charging me for my old house and new. Its been four months and hours on the phone and I still cannot get my money back. I would …
Contract was about to end with Spark Energy, I started to shop around and found rates to be similiar from different companies. I just wasted time and started to get a headache. I decided to call Spark Energy to see what they could offer a 6 …
I have been a long time spark energy customer and have never had any issues. I would highly recommend them to my friends and family. The rates and plans are highly competitive and I have always found a great deal having them as my energy provider.
We have used Spark Energy for 7 months and we have had no problems with them. I had a question, so I contacted their Customer Service Department, and they were very nice and extremely helpful. We will continue to use Spark and reccomend them to all our friends.
Low prices, reliable service, and some extra flexibility with payment when needed. Truly my favorite power company so far. I’ll definitely be staying with them!
We have been with spark energy since 2007 and never had an issue with service, billing, payment, or customer service.
Every time my contract comes up for renewal, I search the various companies for …
I have been using Spark Energy for many years. They are easy to work with and VERY competitive in their pricing. You just have to be careful when your contract ends to renew before a different price structure kicks in.
I have been with spark energy for over 2 years now. I started with verde energy and was transferred to spark energy. I haven’t had any issues with my service. When I have called on a question about my billing or even when I moved I was very …
I’ve been with Spark Energy for six years and have yet to find a reason to leave. My rates are consistently lower than offers I receive from other providers, and even Energy Ogre couldn’t help me find a better rate. I’ve always been satisfied with my service and the transparency of fees.
I’ve been a customer for 3 years with Spark energy and I can honestly say I have gotten excellent customer service. No problems with my bill whatsoever and they have very competitive prices. That I’m still here says a lot about the company. Thanks Spark Energy!
I been with Txu and reliant but bill was very high. Now with spark rates are so low and my bill even in summer is very low. I will recommend spark energy. If u want to signup u can use my refferal code so u will get $50 off on your first bill. Adee2266747
Quick & smooth transition from my previous electrical provider! Application is user-friendly with quick approval! The entire process was streamlined online. I am on autopay so I never have to worry about if my electricity will shut off or …
We have had Spark Energy for our home for many years. Through the heat of Texas in the summer & the chilly nights in the winter, we have never had an issue with our electricity. …
Spark energy has great rates. Their website is easy to navigate for signing up or renewing. Calling their customer service is actually fun because they infuse personality into everything. No boring robo calls.
I have been with Spark Energy for the past 4 years. I have always had good, friendly customer service. I try to stay on top of the market and keep abreast of pricing, and Spark is always at the top of the list. They offer lower prices with amazing customer service.
I have been with Spark Energy for a number of years! They are one of the most competitive electric companies in Texas. If you don’t have issues signing up for a long term contract, they are very responsive with contract renewals and ensure best rate is offered!
I”ve been with Spark for over 5 years. Prior to that I was switching every year to get a good rate. I like that they don’t just lure you in just to jack up the price a year later. They are all about customer service. Its actually fun speaking with reps………..lots of personality.
I have had Spark Energy for a few years now. They beat everyone’s prices and work with you. One year i didn’t renew and got charged alot and they worked with me to adjust it and make me happy. Never had any problems so far with them.
I have been with Spark Energy for many years due to their good customer service (solved a $$ problem early on), consistent price, and wind power option. I have looked elsewhere for a provider but keep coming back due to the superior service. I will continue being a customer for the long term.
Horrible customer service! I made several phone calls and left voice messages with no return calls from them.
I have been very reasonable and communicative. They, unfortunately, have not. I …
I have been with Spark Energy for a few years and have had no issues. I recently purchased new windows for my house and a lower electric bill is often a big selling point, however, my bill is already pretty low and the company was shocked …
I switched to Spark last year and have been impressed with their level of service and intuitive website with payment options. The rates were some of the lowest we have seen as well. Solid company and worth a try!
The best light company I have had! Very sweet and caring company that stands up to their word. No issues and been with them over a year. I even got family to join because they are awesome. Thank you for what you do and great customer service. Happy customer 😁 …
I have been with Spark Energy for over a year now. I have had no issues with the account and will probably sign with them when my contract runs out, if their rates stay competitive.
I recommend them.
I am a new customer and so far I have been pleased with my service. After doing a ton of research, the year long contract I signed with Spark Energy was the lowest price I found from all Houston energy companies. I am excited to use Spark Energy for my energy needs for the upcoming year.
When I purchased my home in 2008, I looked at several energy companies. Without a doubt, Spark Energy offered me the service, price and conform knowing they will deliver to meet my energy needs. I have been a loyal customer every since.
I have used Spark energy for several years now and have referred friend to them too. The service is great the prices are competitive and I can get points on my charge card when I use the card to pay for my monthly bill.
I highly recommend you give Spark energy a try.
I don’t get all the negative reviews, they don’t even come close to my experience with this company. I’ve been with Spark Energy for more than 5 years and my rate has not changed more than 1 cent per KWH over that whole period. They notify …
Even on a variable rate, which I usually don’t trust, my bills on Spark Energy have stayed lower than any service I’ve had so far. They are not gouging me on the variable rate and as long as oil and gas prices stay moderate, Spark keeps their rates low. Very satisfied.
I have been with spark for some years now and love them. Everything is seamless and transparent, there is no guessing on the bills. The representatives have always been nice and went above and beyond to exceed the standards of quality service. I would recommend this company to anyone. Oh!!! And no deposits to start service.
Great price, great service! I’ve used spark since Houston was deregulated. They have the best prices, their on-line system is easy to use, and even when I call their reps are really helpful! It is now 6/2019 and I still love spark!
The worst customer service I have ever experienced in my life. I was set up with a 12month plan, my bill varied from $60 – $70 a month. Unaware of the expired contract, my bill skyrocketed to $330 for one month. They have the worst customer …
I’m satisfied with the new rate I got but I can say that i was shocked at my bill last month. It was very high and I was expecting a renewal notice thru email but never got one. Apparently I was signed up for hard copy but never received …
I need your assistance please. I received a utility bill on 2/18 for 350 dollars, on 2/25 I received a new bill for -355.86 on 2/26 I received a new bill for 601.02 all for the same coverage periods however my usage of kWh almost doubled. I …
I have been a customer for many years on multiple properties and have recommended Spark Energy to both friends and relatives. One of the best values in Houston, always offering inexpensive plans. Never had to complain on billing errors or service issues.
Honestly best experience unlike other companies they actually took the time to explain me everything and not just lock me into a contract . Detailed explained me what my bill would look like more or less including all fees! Other companies …
The two $50 incentives to be requested after 3 months and 6 months turned off my friends, because you are asking them to keep track of it. It should have been automatically credited without bothering the customers. Very poor management decision/policy.
I have been a Spark customer for over 4 years.
My credit card was compromised and I spoke to BB today and asked to add a new credit card. She explained she could walk me thru it. Or she could do it for me! …
Customer service has always been great. I had previously thought the rates were too high for an apartment, until I realized that other energy providers have higher rates than Spark. Even with the $8.99 monthly base charge (when you use less than 1000kwh), the rates are still less expensive than others. Thank you.
It took a week of back and forth with customer service before I finally had my service turned on at a new additional location. I have been a customer of Spark since 2006 and they normally do a fantastic job. This time was different and I …
I have been a Spark Energy customer for a couple of years. They do a good job providing electricity re-billing. Their customer service rules however can be unforgiving. I made the brutal mistake of letting my ‘contact’ with them lapse. WOW! …
Currently I have been a customer of Spark Energy for three years. Started with a one bedroom apartment for service and now have a 4000 sq foot house. Spark has the best rates anywhere in Houston. I will never leave this company. Service is beyond exceptional! Carl
I’ve been a Spark Energy Customer for many years now. I check pricing every time the contract comes up and they are competitive. Just have to make sure you pick the contract for your needs and to avoid monthly charges if you don’t use a certain amount of electricity that month.
Company keeps calling me looking for someone who had an overdue balance. I have told them over and over that no one with this number is associated with them currently and I have never been associated with them or used their services. Their …
Before electricity was deregulated, I was a Reliant customer and my summer bill was over $200 a month; the winter bill was less than $100. After deregulation I switched to Spark energy and my winter bill is about $50.00 a month and the …
I have been a customer for over a year, renewed my account because they are the best. Great customer service, great prices and low cost utility bill every month compare to other companies. The best part is the convenience to make online …
I have used spark energy for several years now. They are consistently one of the best priced companies, and there is zero hassle with them. What else do you want? I get a bill every month that is auto payed so it requires no effort on my part. I will definitely be signing up with them for many years to come
I was very disappointed that the Representative kept assuring me that my gas bill would be at least $20 lower each month and my electric bill would average $30-$50 (about $25 less each month) – NOT TRUE! My bills were $20-$25 higher each …
I have had spark energy for over two years and since switching to them my bill has drastically lowered comparing to my other 8 years that I been here in the same home. The rates and customer service is top. I even got a better deal when I called and spoke to a representative over the phone.
I loved the service from Spark energy. The annual energy rate is fixed which is best part. The customer service part is very good and provides the correct resolutions to your questions. I recommend this to others to start switching and join spark energy
I’ve been a Spark customer for several years. I’ve only had to call customer service 1 or 2 times and have always received great service. I always renew with Spark because they always have the best prices at renewal time. I highly recommend this company.
I switched to Spark last month as they had the lowest rate available for my area. They made the process very easy and the representative was pleasant to work with. So far so good. They seem like a company that cares.
I called to get current rates with Spark Energy and even though the rates were a bit high for me, I have to point out that the customer service I receive was impeccable. The representative that assisted me was Astrid, and she was very …
I used Spark Energy before my move and they were always there for me when I had questions about anything really. Spark Energy had always been the Cheapest option while provided exemplary service that can’t be beat. …
I always seem to turn back to Spark when signing up and/or renewing services. They always seem to have the best rates available and I always have a great experience when speaking to a rep about any questions and/or concerns. If you are looking for a great rate, do yourself a favor, and check out Spark Energy!
Been with Spark Energy for about 10 years now. Love their customer service and rates are very competitive. Never had a problem or issue. Whenever it’s time to renew they always advise ahead of time and they do everything they can to get you …
I have been a customer for four years. My Bill went from its regular rate about 150 a month to 495.05 the next month and then the next month was 385 dollars since I had it on autopay they were collecting with no problem. They tend to allow …
Have had service from Spark Energy for more than 3 years. All contracts were for fixed rate which at times were the best rates offered in my service area. I recommended a friend and we each received a $25 credit.
Spark has been my electric provider for over 6 years. My experience with them has been good. No problems with cost effective renewals, invoicing or professional interactions with customer service e reps. Overall, great experience.
Decent pricing and awesome customer service!!
They will take care of you when you call and you dont wait long on hold even during this pandemic. I have bad credit and still pay less with Spark than any other company I have been utilizing for utilities.
This is by far the worst electric company to EVER service my home. First off, I called 4 times and was told I would receive a phone call back about my bill. (My bill was $950 for 2 months). My 1 year contract was up in June. Spark energy …
I called to find out why my bill hasn’t been under 100.00 since I started using this company. Jessica helped me out to see what she could do to find me the best rates. While its a bummer she couldnt help get my rates lower. She did however …
My home electricity is under contract with Spark Energy since 14 months ago. I have any problem with this guys and always their services were perfect. Even in hurricane time. And the price is reasonable. Not cheap and not expensive. I highly recommend them!😊 …
I switched from Greenmountain Energy to Spark almost a year ago and I don’t regret it at all! I’ve saved so much money and they are so helpful in finding the best rates for me. I’m happy I switched and I would recommend this company to anyone, they are honest and awesome!
I have been with Spark since 2006. No nonsense residential pricing and solid customer service. I do balanced billing and their online bills are easy to read. Sign up and forget about it. I recommend this company.
It is hard to beat the price and service combination of Spark Energy. I get notice in ample time to evaluate competitors, and I end up choosing Spark every time. I’ve been using Spark for more than 15 years, and they have always been reliable, and easy to renew.
We’ve been using Spark for about 6 months. The rates are competitive, and I like that they offer a renewable energy option. I’ve interacted with customer service only once so far, and they were courteous and helpful over the phone. I definitely recommend Spark if you’re looking for an energy provider.
We have been customers for more than five years. Customer Service has always been helpful. Spark has clearly defined plans so it’s relatively easy to choose the one best for you. I would recommend that you give them a look.
Omg worst company every you can’t be a day late because they will call you ever second and not stop until you answer or turn your phone off. So annoying then when you make your password they will still continue to call asking are you gonna …
I spoke with a Diana, ID# 10039 and she was extremely helpful. Spark energy is willing to work with you if times get a little rough. Also, i had assumed that our household was doing something different energy wise for our bill to be rising …
Spark energy is a great company with very competitive rates! I had signed up to a competitor and their energy charge was 5 cents higher. Switched after the first month to Sparks, and my bill was $50 lower! Thank you!!
A good and upfront electricity provider. There were some issues after sign up, but we’re quick to be tend to the issue. They have since addressed it, but it took some time. Cost is good and they have a lot of promos to help take care of you. Also, they respond quick which is always a plus in my book.
Spark energy offers a variety of plans to choose from at competitive rates. Easy to navigate website and easy access to information regarding my account. I receive my monthly statements in a timely manner and it’s very easy to read the details of my statement. Customer Service has been great!
I don’t know why everyone is giving Spark Energy bad reviews, I had to write one after seeing those. I’ve had Spark for about 5 years now and they are awesome. I first got them after checking out Power to choose and selecting them not as …
We just moved from a rural area where we had an electric coop with very reasonable prices and I was worried about having to choose the right provider and plan for us in a new home with many unknowns with regard to our electric usage. We’ve …
Been a customer for a long time. Customer service is excellent! The only reason I didn’t give it a 5 star, is the rate increased again. You should really think about your loyal customers. It is extremely easy to change providers. …
So disappointed in this company. Let me start by saying I’m not one to typically leave negative reviews even when necessary. We have been with spark for a year since we moved into our current apt after recommendation from my mother in law. …
I have been with Spark Energy for many years and they consistently offer the most competitive pricing in our area. Customer service, the few times I’ve had to call, has been very friendly and courteous. I highly recommend them to anyone looking to change providers.
I love spark energy! My bills are WAY less than any other energy provider I’ve ever used. I’ve been with spark for about 14 years. My bill is easy to read and I’m never overcharged for services. They also have great customer service!!
Very easy to setup. No issues with billing, and the web account was intuitive and responsive. Had no problems viewing or paying my bill. The service was switched easily from our previous provider to spark, and now to a new provider. I would’nt hesitate to use Spark in the future, assuming the rates were appropriate.
I have over 5 years with Spark. Great company, easy to work with, excellent rates. Only con is pay attention to when your contract expires and renew before or the bill will be high. But t when in contract it is excellent
Easy to enroll, billing automatically happens each month with an email reminder of the amount. Invoices are easy to review online if you want the details. A quick comparison with other providers before renewing showing Spark had the best deal for me and didn’t try to make things complicated to evaluate.
I have had a great experience thus far with Spark Energy! I have been using their services for nearly six months and have been pleased with their customer service. When needing to contact customer service, they were responsive, timely, and helpful. The price was also the most economical on the market.
Had issues with rate increase after contract expired. Received 2 yr renewal contract, but when I purchased another house they would only give me six month contract. After 6 months I was forced to shop again for electrical provider and I …
So far it’s fine. Although I’ve had some bill shock going on lately even though we keep our thermostat the same most of the time. I’ll shop around for better rates once my contract is up. Customer service is always great though.
I found that Spark’s rates are typically cheaper than other providers. They have a few different options which provide a monthly credit after you have consumed above a certain amount of usage. I have never had any issues with Spark and can recommend them.
We have been Spark customers for nine straight years. We did not receive notification this year that our contract was expiring. The first notice we received was when our bill jumped up $266 dollars. We immediately called and were informed …
Great energy company to go to. I have been with them for many years. The only thing I wish they would do better is notify me of renewals. One year it didn’t go so smoothly and when I was out of contract they charged me more. I called …
Personally we have had a very pleasant experience with Spark energy. Electric power contracts are very tricky no matter who you decide to use, it is always important to read the plans fully as well as the Electricity Facts Label page. As …
Spark energy is fantastic! I just switched my energy provider after using Constellation for 10 months, and it is the best service I’ve used. It brought the cost down a great deal and the company also seems more interested in its customers …
I’ve been a loyal customer of Spark Energy since I moved to Houston in 2006. Excellent rates, especially for long-term customers. Great service handling multiple rental property accounts. Would recommend to anyone.
Spark has the lowest price I have seen. Their customer service is great and I’ve never had any issue with them. I would definitely recommend them to family and friends!
Been using Spark Energy for years never had an issue. I usually call once a year to see what the best rate is. They seem to match if not be lower then other companies. I do not have have a desire to switch companies. You guys are great!
Super easy to set up account & do renewals. Moving? That’s easy too. Transferring service took about 5 minutes with a quick phone call. I’ve been with Spark Energy since 2009 & I’m very pleased with their services.
Spark Energy has been the best energy company I’ve had the pleasure of meeting my electrical energy needs. They offer the lowest prices per kwh & have several plans to choose from. My payment is conveniently debited from my bank account, so …
After moving to Houston I compared many different energy companies to find the best plan for me. Spark Energy offers quality service at competitive rates. Their customer service representative was also very helpful and informative with any questions and concerns I had. I would recommend their service.
Spark Energy offers quality service at competitive rates. If I ever had an issue or question, their customer service representative was able to resolve the situation with clarity and efficiency. During the contract renewal process, Spark made the whole process transition smoothly. I highly recommend this service!
We have been a customer of Spark Energy since 2007. They consistently offer great prices, so we continue to renew with them. I just talked to BB in customer service, because I had a question about renewing our service. She was very helpful …
With everything going on in the world right now and considering an excellent payment history to-date, you’d think they’d be able to waive ONE late fee as a courtesy gesture. Small thing, yes, but still unbelievable. Silver lining- In a …
I have been very pleased with Spark’s services in the 3 month contract period. Their customer relations are very strong and I never had an issue with a request, no matter what the content. Their prices are competitive, especially introductory rates if you can estimate your consumption.
We have been Spark customers since we moved to Houston in 2011. We chose them because of their price and never looked back. Our highest bill in the summer months is $140 and we keep the AC at 72/73F in a 2500 sqft 1 story house. Renewal is easy and everything can be made on the phone and online. Highly recommended!
Spark Energy is reliable. I have found the plans and pricing confusing at times. Customer service reps are friendly, helpful & knowledgeable. I am always looking for the best competitive prices. The plan thing is new to me and I don’t like being “locked in”.
I have been with spark 3 yrs and am very happy with their service
I wasn’t charged for tx winter failure and I was treated very fairly thru covid pandemic for lateness and generally corporate responsibility
thank you to the ppl I had direct conversations with
EDIT:
Why do you find it okay to charge me an extra month’s “Monthly Fee” when I canceled my contract within your cancelation period, 6 whole days before its actual …
Every time my contract comes up for renewal, I compare prices of all the different utility companies available. Spark is always the best deal. And their customer service reps are always friendly and helpful. I recommend Spark to all of my friends.
This company is trash. After proving I am a victim of domestic violence they still went on to charge me a deposit fee. Letters after letters to my address. Keep in mind they claim they honor victims and waive fees. …
I have been using Spark Energy for years. Their customer service has always been great, prices have continued to be competitive, and their online account management platform makes it easy to manage my usage, payments, and plan. I have moved …
If i can i will choose zero stars. People be careful about contracts with this company. Make sure you read before you sign anything with theme. I was there loyal customer for four years, never ever late or short payment. I found company …
I’ve been a customer with Spark for over 6+ years and have found customer service and the overall experience to be very pleasant and helpful. Worked with a rep named Matt to renew my service recently and found it to be a simple, fair …
I have many years with the service of spark energy and I have never had problems with my receipts, charges or the service in general. The prices are very accessible and I am very happy with the prices and contracts provided by spark energy. …
I love Spark. The prices are very low and competitive. My bill stays low during the summer months, which is nearly impossible to achieve. They also have awesome customer service and always work with me when I am having a hard time. I will be with them for a long time.
Awesome company. They switched my old provider very effectively. The rates are also better than others. Got it for 3 months but considering to keep them if they give the same deal. Overall Spark Energy is good. A must recommend.
I switched from Direct energy to Spark five months ago. I have a couple of issues, but the customer service from one of the managers was outstanding. In Texas we have so many options, but I’m glad my friend told me about Spark. So far so good, I will definitely recommend Spark Energy
I have been with Spark Energy for at least 10 years and have found them to be very reliable and very reasonably priced. The customer service is superb. I like them so much I bought their Preferred stock when it came out, which pays 8.75%. …
I’ve only been with Spark Energy for about a month now and i think they are so great! Customer service answered my questions right away. And were very helpful. And as far as the light bill, I live in a 3 bedroom apartment and my light bill …
We switched to Spark two years ago. They claimed their rate was lower than anyone else, but I was shocked by how high our bill was when the first one arrived. I called and was told it was actually two months together so the next one would …
Spark gets an A+ on their customer service. I left my previous provider on a recommendation from a friend and fellow Spark customer, and I ahve never regretted it. My rates are always very low, and they’ve gone out of their way before to …
I was previously was with another company and the service changed. I had an issue with my rate going to a higher market rate unbeknownst to me and the representative I spoke too stayed patiently on the phone with me for 45+ minutes as we …
I live in Midland, TX and have had Spark Energy for several years now! I’ve never had a problem and rates are very economical. I am thankful that they offer various rates at various terms, it is very convenient. I am very happy with their …
We have been a customer of Spark Energy for several years. All moving electrons are alike, but the customer service, especially billing is not all alike. I have always found Spark billings to be accurate, and on the few occasions when I …
I don’t know why I was signed up with them! Prices are outrageous and for two straight months on top of a Nicor service I was paying Spark Energy? For what? I don’t know… I don’t know what it is that they do except for say they’re are …
Tried out Spark for 3 months when we bought a new home; They offered competitive rates for the renewal; Customer Service agents have always been really helpful and easy to work with; Would recommend!
The first year I had Spark energy the price was great and my bill was always low. After that though the price packages I could choose from were higher and not as convenient as my first year with them. My bill is higher than it used to be …
my card was double charged for one bill, they refunded one of the charges. then charged me again for the original charge – back to double paying. i’ve provided proof from my bank account and they still won’t refund me the money they …
Have used a Spark for several years and st multiple addresses. I chose them at first purely because their rates seemed to be the best available in my area, but I’ve been very happy since. They really do strive for good customer service, and …
Customer service experience has always been very pleasant with Spark Energy and their rates are really competitive. My transition was seamless and setting up monthly autopay was very easy. No complaints here!
I was with spark energy for two years and decided to shop around. I went ahead and went with a different company. At first it was great but then my bill spiked really high for no reason and they kept telling me to stop using my air …
Outstanding in terms of ease with website and transferring service from a much more expensive provider to Spark Energy. I also like that their emails provided ALL info. needed to set up online services such as billing etc. and that I didn’t …
Spark Energy has been great to us in our first home. I definitely recommend their services. I was pleasantly surprised when I learned they have a 100% renewable energy source option/plan at a very low cost at the time I was shopping around.
I have been a Spark Energy Customers since June 2020, I changed energy company because my last Provider who was Reliant energy overcharged me with super high prices I would be paying more than .17 cents per KWT (Reliant energy is a fraud), …
Spark Energy has never disappointed us. Very competitive pricing. Great customer service. Customer friendly contract experience with each renewal. Transparent rates. Good tracking charts provided to show how our bills compare monthly and annually.
I have had Spark Energy now for about 6 months now and have no complaints. Spark was able to offer me a better rate than the competitors in my area. And made the signup/set up a breeze. Spark provided me the best service I have had dealing with an electric company.
I’ve lived in multiple states and cities and used multiple energy companies. Never once did I felt like a company truly cared about me or about making sure my bill was reasonably priced. Enter Spark. Right off the bat they called to welcome …
I moved to Spark Energy 2 years ago because they offered a good deal. I renewed my contract for 2 years more because the deal is still very good. The service not problem at all. and so far we are very happy.
I love this energy provider! It’s my first time using their service and I was nervous about the first bill, but it turned out to be a lower amount than what I had projected. I have a great deal with them (locked in for a year, with …
I have been a Spark Energy customer since I bought my first home in 2007. Since then we’ve moved a few times, and Spark has made changing service addresses easy and convenient. Each time my contract nears expiration, I shop around for the …
Just started with Spark Energy customer service is really great. Never hesitate to answer question. I call 3 times in one day just to ask questions. Never got rejected customer Service was excellent. Price are really good quit looking around give Spark Energy a chance.
First off when I joined spark my gas bill went up they make you sign a contract that if you back out of you have to pay so either way I was at a loss. They continue to call and harass me to get on their program by trying to verbally strong …
I am a new Spark Energy customer and I am very pleased with their service. I have seen savings every month with my energy bill. I’m so glad a switched over. They offer different plans to meet your needs. I have had no problems so far, my …
I have had Spark Energy Service for about 4 years and have never had a problem. There rates are competitive and never had a problem with their service even when changing residence. They are helpful in picking a rate and their communication is easy and helpful. Highly recommend them as your provider. Roger M
Had a less than good experience with Spark. Paid to have my service start on May 7 at my new house, get there May 7 and no power. The chaos of getting moved into a house with no lights/no AC is not pleasant, especially not in May, thanks …
When my contract came up for renewal, I checked out all of my options and picked Spark Energy. They had the best prices and plan options. Once my contract with Spark started, I found their website easy to use and got my account set up with no problem. I’m a happy customer!
This was a simple sign up, good rates offered, and easy automated billing. Haven’t had any problems in the several years I’ve been with Spark. I have renewed with them multiple times, since the process has been so smooth. At the last …
We have been trying to find out why our property has 2 bills for over a year now! We have asked them to show us proof we have 2 meters or why we are getting charged twice but no one seems to be able to solve, fix, or explain anything! We’ve …
By far the worst. I ended my service in August and paid my final bill in full. Now they are claiming I never paid it, even though they are showing a payment for the exact amount on their books but it’s not applied to my account. Think I’ll forward this info to the attorney general as you are not afraid to scam hard working Texans.
The absolute worst. They will completely ignore your cancel request and switch you over without your consent. There’s no effective communication. Please save yourself and don’t use this company. I can’t even put into words what we have been …
The worst electricity company! We moved to our first home about a year ago and come to find out (after 3 calls to their customer service) this company never transferred the plan and we have been paying for electricity for our old apartment …
Switched from Spark due to customer service issues. Now after I have paid the outstanding balance BEFORE THE DUE DATE I keep getting calls from Spark customer service for an outstanding balance. For several weeks now I receive the same …
This company has been stressing me out! I renewed my contract last month and have been receiving emails telling me to renew before the contract expires next month. I called them to see what’s going on since I’ve already done this and they …
Pricing is good but they don’t have good customer service. I referred my neighbor to them so that we may get the $50 referral and lower his bill also. I was informed multiple times that as long as he paid on time for 3 months for his new …
Spark Energy has been good company that I have had for several years. I never had any issues with them. Moved from apartment to a home with no problems. Rates are always good. They always let me know when my contract is up. Overall I recommend this company.
Good: Decent Rate
Bad: 2 days after I signed up for a 3 month contract, the phone calls began. They call at least 3 times a week, if not more, telling me I need to hurry and …
I haven’t had any problems with billing. My bills this summer were definitely less than last summer. I did have to call 6 weeks after I mailed in my voucher for the new customer bonus and they hadn’t even started processing it but after I called it was on my next bill.
SCAM COMPANY. I AM CURRENTLY DISPUTING A COLLECTIONS FROM THIS FRAUDULENT COMPANY. THEY OPENED AN ACCOUNT UNDER MY NAME AND SENT ME TO COLLECTIONS! I DON’T EVEN LIVE IN THE SAME STATE THAT THIS COMPANY DOES “BUSINESS” OUT OF. THEY RAN A …
Been with them 9 years. Pricing has been better than most in the past, but will definitely be digging into it more when I’m up for renewal. Customer Service has been easy to get in touch with any time I’ve had an issue. They have/had a …
I turned on auto pay upon enrollment, they didn’t take my money then sent me a bill. Now three months later I still have to pay my bill even though autopay is activated for the same card. Now I come home from work to have power disconnected …
Had very bad experience with spark rep. To begin with he was a very poor listener. Was rude and extremely pushy in his attempt to sell me something I didn’t want. I finally had to get rude and asked him the question, which of the answer I …
I have had Spark energy for about 6 months now and I have had a great experience! My bills average about the same each month, I don’t notice any hikes or hidden fees. Everything is as you see on EF label if you do the math accurately before …
Not only did i cancel my service before it got to enrollment, I spoke to 4 different people to make sure it was canceled and now I recieved an email stating that I successfully enrolled into there program when i went above and beyond to …
I was a customer of Reliant Energy for over 20 years till I realized how much they lied to me with their fake low rate. I was paying an average of $300 per month. One day I decided to shop around. I bumped into Spark Energy and after that …
I recently signed up with Spark energy and so far I haven’t experienced any issues with my service or bill. As far as pricing goes, I would say it’s comparable to prior summer month bills with a different service which were reasonable for …
I was shocked by the terrible service I received from this business. A salesman came to my door last winter offering what sounded like a great deal, a guaranteed cap on my gas bill over a period of 12 months, automatically handled via my …
Have been using Spark for over 6 months now. It was a simple onboarding process and their plans were very competitive. No issues at all, and glad they have a user friendly site to check the billing. Only issue I’ve come across was a wrongful email sent once – but they were quick to apologize and correct it.
you should probably tell your employees to not pose as PG&E employees because that’s very misleading and can lead to you getting shut down. Otherwise, keep on keeping on I guess.
I have been a customer for about six months now and I switched with the idea that I would be paying lower per kWh, but my bill is consistently higher…and if I switch back, I may be obligated to pay a cancellation fee… Im still trying to figure it out.
They’re about as competitively priced as anyone can be on the market, plus they offer transparent explanations of their pricing so there’s no shock when you get their bills. Website is easy enough to navigate and you actually talk to people …
I want to start first by apologizing to Leslie (the Spark Employee) for the headache I may have caused her, however, Spark has caused me MANY migraines as well. Leslie deserves all the Kudos and was extremely pleasant to work with. I also …
Didnt close my account when asked and when i got a bill a month later would not refund the credit from the bill in cash when they could see and acknowledged that it was a mistake solely on their end.
I signed up through a third party for 12.5 cents per kWh. I got an email from spark energy confirming the rate at 14.8 cents. I called customer care and they would not honor the rate. Bait and switch at its finest.
Worst company ever! Misleading customers into believing that they would save money on their gas. They told me they unsubscribed me, but why did they still charge me.
I’ve only been with them for 2 going on three months, first bill was a normal bill. Still a bit high but its Houston weather we are dealing with. But the last two bills have been over $500, that’s just outrageously ridiculous.
Been with them for many years never had any problems with them. It’s been the most affordable company for us. Never had any surprises and the bill is easy to read and understand. We got locked in at a low rate, so we didn’t have big bills during our “little recession”!
The prices are ridiculous and they don’t tell you that you can be on a month to month billing rate bc theres no cancellation fees while selecting a service locks you in for either 12-24 months with a cancellation fee and fees if you don’t use enough electricity
I’ve been a Spark Energy customer since 2011 and have transferred my existing service from one location to the next at least 3 times. I have referred tons of ppl to spark over the last 10 years or so. Today I had the most incompetent …
They will NOT make a good faith effort to contact you when your contract expires. Nor will they inform you that they put you on a different plan. Check everything frequently and carefully if you choose them, and set a reminder of when your contract expires. Avoid them at all costs if you can.
I don’t like how this company does business now. Lately it’s caused a huge inconvenience regarding my moving (transfer) process. Y’all need to update your customers on changing policies, it’s highly unprofessional .
Would give zero stars if possible. Any reviews over this are fabricated. Their customer service is a joke and when I ask to speak to a supervisor they put me on hold forever just hoping I’d hang up and go away. Just horrendous
Be aware! They are a complete scam.
A couple of their agents showed up at my place and talked me into signing contract with them. They sounded very convincing about getting my gas bills lower than …
This company is a complete SCAM. I started service with them about 2 years ago. I had good experiences and saved money on electricity, and decided to renew a few weeks ago. After that I needed to transfer service. I checked my contract and …
Spark Energy is a ruthless company. My bills went from 171 > 368 > 672 > 1108 > 1997 per month for a small family house. The contract expired, no notice served. Bad attitude, Rude, unprofessional. Stay away from them.
My brief experience with Spark was God AWFUL! I was simply trying to get my account switched to another name. They said I needed to start new service. On 7/28, they told me my enrollment was complete. Yesterday, I discovered it hadn’t even …
I have been a loyal Spark Energy client since their first year in operation until this month when my electric bill more than tripled with no warning or notice of program cancellation!! They are horribly unethical and unwilling to resolve …
I really wish I was leaving a better review than I am but I’m so disappointed with the way this company handles their business. We went from an incredible fixed rate (one of the best in the area) to “variable rate” which essentially means …
Wow! Whatever you do, DO NOT let your contract end. I was never notified of a cancelation or transition of any kind. My monthly bill went from $180 @ 11 cents a kilowatt to $950 @ 30 cents a kilowatt monthly because I was transitioned to …
Fixed rate plan was competitive; however, BE AWARE: If you do not make payment on the due date, there is no grace period whatsoever – on the very first (1st) day after the due date, they will send you a Disconnect Notice and charge you both a late fee AND a Disconnect Notice Fee of $9.99.
I’ve been with Spark for years, but this company is no longer worth it! My bill literally more than doubled due to not realizing my contract was ending. Then when I called the rep had conflicting dates. Their resolution……..renew my plan …
These people lie to you and take advantage of trusting customers. I signed up for a fixed rate in 2020 with the gentleman on the phone that assured me my rate wouldn’t stick me with an outrageous bill like people had during the Texas storm …
I’m so disappointed with the way this company handles their business. I went from an incredible fixed rate to “variable rate” my bill went from about $200 a month to $604 in one month. …
Just got off the phone with Customer Rep. at Spark Energy as I was trying to enroll online on their website but I did not want to provide my Social Security number. Website stated that if you did not wanted to provide Social Security you …
Be aware! They are a complete scam.
The agent showed up at my place and talked me into signing contract with them. She sounded very convincing about getting my gas bills lower than what I was …
I live in California PG&E recently came to my house to do energy efficient upgrades and while doing so it was brought to my attention I was enrolled in the spark energy gas for months. I do paperless billing and have auto pay so I never see …
I have been with Spark for 8 years since I moved into my home. I pay my bills early and have never not paid. My latest bill came when I was out of town and I didn’t see it. When I did see it, the due date on the bill showed the next day. …
I got a great rate with Spark, so my electric bill has been fairly low this year compared to last. I have been very happy with Spark so far!!!
I’m a new customer and so far my experience has been great! My electric bill is the lowest it has ever been and I run my AC on cold all day and night. I called customer service and they were courteous and helped with the info I needed !! Go with spark you won’t be disappointed !!
I just got off of the phone with BB, an absolutely delightful young lady. I had to cancel my service with Spark after many years of GREAT CUSTOMER SERVICE & rates. The neighborhood I am moving to does NOT offer Spark. So you can only …
Spark has been a great partner for me and keeping my rates down! The summer months have been dreadfull and knowing Spark is there allows me to keep my house cool, without the remorse of know that huge bill PG&E would stick me with if I was with them and their rates!
I just started with Spark Energy. Getting my electricity set up was incredibly easy, and at a lower price than competitors. It is very easy to stay informed and be reminded of when it is time to pay my bill. So far I’m very satisfied.
Horrible!!!! Liars! Don’t do business with them. They told me they will save me money and provide cleaner energy, I asked how, the door to door rep said she was new so to call corporate and they would give me information. We called in she …
After contacting the management in the company using the email provided in another comment, I was able to reach an agreeable resolution. They have been very helpful and patient in hearing my concerns and provided reasonable solutions to the …
I have been with spark for at least 17 years. We had our home for sale and I was trying to find out if I renewed could we transfer our service without penalty. Meanwhile we went through a family crisis and I didn’t hear back from them. They …
My overall experience with Spark Energy has been good. What i didn’t like is the sign up experience. I was signed up as if i’m moving to a new house. I lost my smartmetertexas account. I lost my oncor alter because of that. I’ve got through …
It was a very easy setup over the phone with a customer rep before I moved into my new apartment. Recently received my bill and the price was very reasonable for a 1BR. So far so good!
Pay my bill ON TIME every month! Their bookkeeping is so messes up they send disconnect notifications. I’ve called numerous times and still get them. They need to get their acts together
Great electric company so far bills have reasonable and affordable for me and my family. If you know nothing about electricity companies try spark! Only thing I would say is the customer service reps need to be a little nicer and willing to explain things but other than that great company. Give them a try!
My boyfriend has been with Spark Energy for a few years and all of a sudden this year it has been the worse with them. From being disconnected and having to pay $200 after being a few days late (we have always been late before and never has …
Since Spark Energy Customer Care agent Edward requested that I share my experience as a review here, I am doing so. When I contacted Spark Energy via phone, agent Areli expressed interest and provided courtesy to assist me with my …
I’ve been with Spark since 2010 and never had a bad experience. When it’s time for renewal they definitely give you plenty of heads up via email and postal. If you have any questions, customer service is always so helpful!
We just recently signed up for Spark Energy and the service is by far the best we have experienced. Everyone is so helpful and very nice. Will remain a loyal Spark Energy customer forever, plus the rates are out of this world. Thank you Spark Energy! W. St. Clair
Spark Energy is easy get started with but they do charge delivered energy charges. Customer care is easy to get in contact with. Currently I’m going through a dispute with extra charges on my bill and this is the first bill. Not off to a good start.
I’ve used Spark Energy for more than 5 years and I can definitely recommend them. The rates are good and they also have various options for green energy. I really appreciate that it’s all online and with autopay, I never have to think about my electric bill.
this is an excellent company saved me money on my gas and electricity. Very happy and satisfied with this company. I was with another supplier and was paying a ridiculous amount of money then i switched to spark and me and my husband are very satisfied with our bills. Im so happy i am a part of the spark energy family.
I’ve been using Spark Energy now for a few years. They have been good about billing and their energy plans, which is why I continue to stay. Their rates are much lower than most other competitors in my area. Do your homework and shop before you buy!
Most energy companies are pretty reliable, so even though reliability is important, that is not my main concern. It is price. Spark is the lowest priced electric company I have found. Also they don’t add on a lot of miscellaneous charges …
I have never had any issues with Spark. Their website makes it easy and hassle free to make online payments and to renew your contract. I think they have low competitive rates.
We had a horrible experience with Spark Energy’s billing team – Long story, short: Our electricity contract expired, and we were switched to a kw/h rate that was approximately 3 times our previous rate without any communication. Upon …
There are several things that make me not so happy with Spark Energy anymore. One is that our bill continues to creep higher no matter how much less electricity we use. Another is all of the extra fees that are added to the bill, such as an …
We have used Spark Energy as our electric provider for at least 12 years now. Their simple package choices combined with very low rates make it a no-brainer. When we moved several years ago, the transfer process was easy. We will continue to use Spark for the foreseeable future.
Yoanna was so awesome! She was super nice during the whole process. She set me up so fast and got me a great affordable rate. So am so glad I made the switch from my old provider. Thanks for Spark Energy for hiring a great associate that knows what they are doing!!!!
Sidat with Spark Energy just called to say “thanks for being a great customer!” I had an issue a few months ago and the young lady I spoke with was fantastic as well! I have an excellent survey after our call was over! I have worked in …
I was looking for a reliable and price competitive electric supplier. After shopping around I found Spark Energy. Some of my neighbors recommended the service too. Easy and convenient online connection. So far all is working just great!
The sale rep told me nothing about all the hidden fees that would pop up on my bill. They told me my bill would decrease to $60 but yet my first bill with spark was $110. Higher than my previous company. There nothing I dislike more than false advertising. Wont ever do it again.
Spark energy is a good company. When it was time for me to renew my contract, I checked other energy companies for price comparison and most others were more or didn’t offer what I was truly looking for. Spark Energy doesn’t offer the main thing that I am looking for but the prices, I can work with.
I just recently switched to Spark and haven’t gotten my first bill to say anything Negative or Positive about the company, but what I will say is that I did my research when it came to me looking for a new electric provider and every one else’s reviews is what made me a customer. I hope I’m not disappointed.
I have been Spark Energy customer for more than 5 years. I have always found better and cheaper rates than other utility providers. Unlike other utility providers, there is no hidden charges.
I have had an account Spark Energy since August and my highest bill was $39.00 only because I had to turn the heat on. I averaged a $20.00 electric bill before that. I think everyone should switch and give it a chance. You won’t be sorry….
I think they have some of the best prices in the industry. Have had them for 5 years after bad experiences with Reliant & Txu. Spark doesn’t have the hidden fees that the other 2 companies have & The rates are very good. The staff is always amazing also every time i have called. I highly recommend this company!
Just spoke with Anna to renew my Spark contract. She was great to work with, extremely professional and efficient. We have been with Spark for at least 8 years and the experience has been good.
We satisfied with Spark Energy services. The switch over was smooth with no problems. So far we did not have any issues with our electric. Our electric bill is at level we expected.
I have had Spark Energy for my Electric provider for 5 years now, and have always had such good service with them. Moving from one town to another was a breeze, and anytime I had a question customer support has always been there to help! I highly recommend there company.
Been with Spark Energy now for a year. I started looking over the Plans that Spark has first before my current contract runs out. And one day I get a call from Spark Energy where they are offering a price I was looking for, therefore I got a two year contract. That’s what I call great service, Thanks Spark Energy.
I’ve never had an issue with Spark. Their customer service people have always answered my questions and solved my problems swiftly. When my contract was about to end, they called me many times to alert me so I didn’t end up overpaying. I will continue to use them.
I have used Spark Energy for my residential electricity for several years now and recently signed up with Spark Energy for my business electricity as well. The rates have always been reasonable and the customer service is fantastic whenever …
I’ve used Spark Energy for over 5 years and their rates are competitive with other Texas energy providers and they have a variety of plans. It is a snap to renew and they even proactively call you to renew to save time. Couldn’t be happier!
I had Spark Energy for many years and decided to give another energy company a try because they offered free electricity from 9 pm to 9am everyday. I realized after a few months that I was paying more for my electricity than before even …
I have been with Spark Energy for several years and am very happy with their pricing and service. I have also gotten a few friends to switch over to them as well. In my case, they were considerably cheaper than Reliant. I would highly recommend them.
Our house has been using Spark Energy, LLC for our electricity provider for over 8 years (including a move!) and we have always been happy with the service and pricing! Shop around and compare. Spark is fantastic!
When I first used Spark energy,7 -9 years ago, it was great. I signed up from their website, and probably chose the worst package, but the customer service fixed that. After my first bill, the new rate was double the price per kw and I …
I honestly don’t ever see myself switching to another company. Their customer service is competent, friendly and efficient. They help you get the best rate for your needs and make sure you understand what you’re paying for. Never have any issues!
I have been a customer for four years. My Bill went from its regular rate about $240.00 a month to June bill $421.35, July bill $692.03, August bill $533.77, September bill $532.28. I was travelling overseas during summer, and spent hours …
I used to not have a problem with them. I have used spark for a long time but I recently moved and they were charging me for my old house and new. Its been four months and hours on the phone and I still cannot get my money back. I would …
Contract was about to end with Spark Energy, I started to shop around and found rates to be similiar from different companies. I just wasted time and started to get a headache. I decided to call Spark Energy to see what they could offer a 6 …
I have been a long time spark energy customer and have never had any issues. I would highly recommend them to my friends and family. The rates and plans are highly competitive and I have always found a great deal having them as my energy provider.
We have used Spark Energy for 7 months and we have had no problems with them. I had a question, so I contacted their Customer Service Department, and they were very nice and extremely helpful. We will continue to use Spark and reccomend them to all our friends.
Low prices, reliable service, and some extra flexibility with payment when needed. Truly my favorite power company so far. I’ll definitely be staying with them!
We have been with spark energy since 2007 and never had an issue with service, billing, payment, or customer service.
Every time my contract comes up for renewal, I search the various companies for …
I have been using Spark Energy for many years. They are easy to work with and VERY competitive in their pricing. You just have to be careful when your contract ends to renew before a different price structure kicks in.
I have been with spark energy for over 2 years now. I started with verde energy and was transferred to spark energy. I haven’t had any issues with my service. When I have called on a question about my billing or even when I moved I was very …
I’ve been with Spark Energy for six years and have yet to find a reason to leave. My rates are consistently lower than offers I receive from other providers, and even Energy Ogre couldn’t help me find a better rate. I’ve always been satisfied with my service and the transparency of fees.
I’ve been a customer for 3 years with Spark energy and I can honestly say I have gotten excellent customer service. No problems with my bill whatsoever and they have very competitive prices. That I’m still here says a lot about the company. Thanks Spark Energy!
I been with Txu and reliant but bill was very high. Now with spark rates are so low and my bill even in summer is very low. I will recommend spark energy. If u want to signup u can use my refferal code so u will get $50 off on your first bill. Adee2266747
Quick & smooth transition from my previous electrical provider! Application is user-friendly with quick approval! The entire process was streamlined online. I am on autopay so I never have to worry about if my electricity will shut off or …
We have had Spark Energy for our home for many years. Through the heat of Texas in the summer & the chilly nights in the winter, we have never had an issue with our electricity. …
Spark energy has great rates. Their website is easy to navigate for signing up or renewing. Calling their customer service is actually fun because they infuse personality into everything. No boring robo calls.
I have been with Spark Energy for the past 4 years. I have always had good, friendly customer service. I try to stay on top of the market and keep abreast of pricing, and Spark is always at the top of the list. They offer lower prices with amazing customer service.
I have been with Spark Energy for a number of years! They are one of the most competitive electric companies in Texas. If you don’t have issues signing up for a long term contract, they are very responsive with contract renewals and ensure best rate is offered!
I”ve been with Spark for over 5 years. Prior to that I was switching every year to get a good rate. I like that they don’t just lure you in just to jack up the price a year later. They are all about customer service. Its actually fun speaking with reps………..lots of personality.
I have had Spark Energy for a few years now. They beat everyone’s prices and work with you. One year i didn’t renew and got charged alot and they worked with me to adjust it and make me happy. Never had any problems so far with them.
I have been with Spark Energy for many years due to their good customer service (solved a $$ problem early on), consistent price, and wind power option. I have looked elsewhere for a provider but keep coming back due to the superior service. I will continue being a customer for the long term.
Horrible customer service! I made several phone calls and left voice messages with no return calls from them.
I have been very reasonable and communicative. They, unfortunately, have not. I …
I have been with Spark Energy for a few years and have had no issues. I recently purchased new windows for my house and a lower electric bill is often a big selling point, however, my bill is already pretty low and the company was shocked …
I switched to Spark last year and have been impressed with their level of service and intuitive website with payment options. The rates were some of the lowest we have seen as well. Solid company and worth a try!
The best light company I have had! Very sweet and caring company that stands up to their word. No issues and been with them over a year. I even got family to join because they are awesome. Thank you for what you do and great customer service. Happy customer 😁 …
I have been with Spark Energy for over a year now. I have had no issues with the account and will probably sign with them when my contract runs out, if their rates stay competitive.
I recommend them.
I am a new customer and so far I have been pleased with my service. After doing a ton of research, the year long contract I signed with Spark Energy was the lowest price I found from all Houston energy companies. I am excited to use Spark Energy for my energy needs for the upcoming year.
When I purchased my home in 2008, I looked at several energy companies. Without a doubt, Spark Energy offered me the service, price and conform knowing they will deliver to meet my energy needs. I have been a loyal customer every since.
Worst energy company out petty theives with unjustified nickel and dining.
I have used Spark energy for several years now and have referred friend to them too. The service is great the prices are competitive and I can get points on my charge card when I use the card to pay for my monthly bill.
I highly recommend you give Spark energy a try.
I don’t get all the negative reviews, they don’t even come close to my experience with this company. I’ve been with Spark Energy for more than 5 years and my rate has not changed more than 1 cent per KWH over that whole period. They notify …
Even on a variable rate, which I usually don’t trust, my bills on Spark Energy have stayed lower than any service I’ve had so far. They are not gouging me on the variable rate and as long as oil and gas prices stay moderate, Spark keeps their rates low. Very satisfied.
I have been with spark for some years now and love them. Everything is seamless and transparent, there is no guessing on the bills. The representatives have always been nice and went above and beyond to exceed the standards of quality service. I would recommend this company to anyone. Oh!!! And no deposits to start service.
Great price, great service! I’ve used spark since Houston was deregulated. They have the best prices, their on-line system is easy to use, and even when I call their reps are really helpful! It is now 6/2019 and I still love spark!
The worst customer service I have ever experienced in my life. I was set up with a 12month plan, my bill varied from $60 – $70 a month. Unaware of the expired contract, my bill skyrocketed to $330 for one month. They have the worst customer …
I’m satisfied with the new rate I got but I can say that i was shocked at my bill last month. It was very high and I was expecting a renewal notice thru email but never got one. Apparently I was signed up for hard copy but never received …
I need your assistance please. I received a utility bill on 2/18 for 350 dollars, on 2/25 I received a new bill for -355.86 on 2/26 I received a new bill for 601.02 all for the same coverage periods however my usage of kWh almost doubled. I …
I have been a customer for many years on multiple properties and have recommended Spark Energy to both friends and relatives. One of the best values in Houston, always offering inexpensive plans. Never had to complain on billing errors or service issues.
Honestly best experience unlike other companies they actually took the time to explain me everything and not just lock me into a contract . Detailed explained me what my bill would look like more or less including all fees! Other companies …
The two $50 incentives to be requested after 3 months and 6 months turned off my friends, because you are asking them to keep track of it. It should have been automatically credited without bothering the customers. Very poor management decision/policy.
I have been a Spark customer for over 4 years.
My credit card was compromised and I spoke to BB today and asked to add a new credit card. She explained she could walk me thru it. Or she could do it for me! …
Customer service has always been great. I had previously thought the rates were too high for an apartment, until I realized that other energy providers have higher rates than Spark. Even with the $8.99 monthly base charge (when you use less than 1000kwh), the rates are still less expensive than others. Thank you.
I have been with Spark since February 2021. I have not had any issues, and my bills have been more reasonable than I expected.
It took a week of back and forth with customer service before I finally had my service turned on at a new additional location. I have been a customer of Spark since 2006 and they normally do a fantastic job. This time was different and I …
I have been a Spark Energy customer for a couple of years. They do a good job providing electricity re-billing. Their customer service rules however can be unforgiving. I made the brutal mistake of letting my ‘contact’ with them lapse. WOW! …
Currently I have been a customer of Spark Energy for three years. Started with a one bedroom apartment for service and now have a 4000 sq foot house. Spark has the best rates anywhere in Houston. I will never leave this company. Service is beyond exceptional! Carl
I’ve been a Spark Energy Customer for many years now. I check pricing every time the contract comes up and they are competitive. Just have to make sure you pick the contract for your needs and to avoid monthly charges if you don’t use a certain amount of electricity that month.
Company keeps calling me looking for someone who had an overdue balance. I have told them over and over that no one with this number is associated with them currently and I have never been associated with them or used their services. Their …
Before electricity was deregulated, I was a Reliant customer and my summer bill was over $200 a month; the winter bill was less than $100. After deregulation I switched to Spark energy and my winter bill is about $50.00 a month and the …
I have been a customer for over a year, renewed my account because they are the best. Great customer service, great prices and low cost utility bill every month compare to other companies. The best part is the convenience to make online …
I have used spark energy for several years now. They are consistently one of the best priced companies, and there is zero hassle with them. What else do you want? I get a bill every month that is auto payed so it requires no effort on my part. I will definitely be signing up with them for many years to come
I was very disappointed that the Representative kept assuring me that my gas bill would be at least $20 lower each month and my electric bill would average $30-$50 (about $25 less each month) – NOT TRUE! My bills were $20-$25 higher each …
I have had spark energy for over two years and since switching to them my bill has drastically lowered comparing to my other 8 years that I been here in the same home. The rates and customer service is top. I even got a better deal when I called and spoke to a representative over the phone.
I loved the service from Spark energy. The annual energy rate is fixed which is best part. The customer service part is very good and provides the correct resolutions to your questions. I recommend this to others to start switching and join spark energy
I’ve been a Spark customer for several years. I’ve only had to call customer service 1 or 2 times and have always received great service. I always renew with Spark because they always have the best prices at renewal time. I highly recommend this company.
I switched to Spark last month as they had the lowest rate available for my area. They made the process very easy and the representative was pleasant to work with. So far so good. They seem like a company that cares.
I called to get current rates with Spark Energy and even though the rates were a bit high for me, I have to point out that the customer service I receive was impeccable. The representative that assisted me was Astrid, and she was very …
I used Spark Energy before my move and they were always there for me when I had questions about anything really. Spark Energy had always been the Cheapest option while provided exemplary service that can’t be beat. …
I always seem to turn back to Spark when signing up and/or renewing services. They always seem to have the best rates available and I always have a great experience when speaking to a rep about any questions and/or concerns. If you are looking for a great rate, do yourself a favor, and check out Spark Energy!
Been with Spark Energy for about 10 years now. Love their customer service and rates are very competitive. Never had a problem or issue. Whenever it’s time to renew they always advise ahead of time and they do everything they can to get you …
I have been a customer for four years. My Bill went from its regular rate about 150 a month to 495.05 the next month and then the next month was 385 dollars since I had it on autopay they were collecting with no problem. They tend to allow …
Have had service from Spark Energy for more than 3 years. All contracts were for fixed rate which at times were the best rates offered in my service area. I recommended a friend and we each received a $25 credit.
Spark has been my electric provider for over 6 years. My experience with them has been good. No problems with cost effective renewals, invoicing or professional interactions with customer service e reps. Overall, great experience.
Decent pricing and awesome customer service!!
They will take care of you when you call and you dont wait long on hold even during this pandemic. I have bad credit and still pay less with Spark than any other company I have been utilizing for utilities.
This is by far the worst electric company to EVER service my home. First off, I called 4 times and was told I would receive a phone call back about my bill. (My bill was $950 for 2 months). My 1 year contract was up in June. Spark energy …
I called to find out why my bill hasn’t been under 100.00 since I started using this company. Jessica helped me out to see what she could do to find me the best rates. While its a bummer she couldnt help get my rates lower. She did however …
My home electricity is under contract with Spark Energy since 14 months ago. I have any problem with this guys and always their services were perfect. Even in hurricane time. And the price is reasonable. Not cheap and not expensive. I highly recommend them!😊 …
I switched from Greenmountain Energy to Spark almost a year ago and I don’t regret it at all! I’ve saved so much money and they are so helpful in finding the best rates for me. I’m happy I switched and I would recommend this company to anyone, they are honest and awesome!
I have been a customer of Spark Energy for almost 10 years. The invoices are easy to read and no hidden fees. …
I have been with Spark since 2006. No nonsense residential pricing and solid customer service. I do balanced billing and their online bills are easy to read. Sign up and forget about it. I recommend this company.
It is hard to beat the price and service combination of Spark Energy. I get notice in ample time to evaluate competitors, and I end up choosing Spark every time. I’ve been using Spark for more than 15 years, and they have always been reliable, and easy to renew.
We’ve been using Spark for about 6 months. The rates are competitive, and I like that they offer a renewable energy option. I’ve interacted with customer service only once so far, and they were courteous and helpful over the phone. I definitely recommend Spark if you’re looking for an energy provider.
We have been customers for more than five years. Customer Service has always been helpful. Spark has clearly defined plans so it’s relatively easy to choose the one best for you. I would recommend that you give them a look.
Omg worst company every you can’t be a day late because they will call you ever second and not stop until you answer or turn your phone off. So annoying then when you make your password they will still continue to call asking are you gonna …
I spoke with a Diana, ID# 10039 and she was extremely helpful. Spark energy is willing to work with you if times get a little rough. Also, i had assumed that our household was doing something different energy wise for our bill to be rising …
Spark energy is a great company with very competitive rates! I had signed up to a competitor and their energy charge was 5 cents higher. Switched after the first month to Sparks, and my bill was $50 lower! Thank you!!
A good and upfront electricity provider. There were some issues after sign up, but we’re quick to be tend to the issue. They have since addressed it, but it took some time. Cost is good and they have a lot of promos to help take care of you. Also, they respond quick which is always a plus in my book.
Spark energy offers a variety of plans to choose from at competitive rates. Easy to navigate website and easy access to information regarding my account. I receive my monthly statements in a timely manner and it’s very easy to read the details of my statement. Customer Service has been great!
I don’t know why everyone is giving Spark Energy bad reviews, I had to write one after seeing those. I’ve had Spark for about 5 years now and they are awesome. I first got them after checking out Power to choose and selecting them not as …
We just moved from a rural area where we had an electric coop with very reasonable prices and I was worried about having to choose the right provider and plan for us in a new home with many unknowns with regard to our electric usage. We’ve …
Been a customer for a long time. Customer service is excellent! The only reason I didn’t give it a 5 star, is the rate increased again. You should really think about your loyal customers. It is extremely easy to change providers. …
So disappointed in this company. Let me start by saying I’m not one to typically leave negative reviews even when necessary. We have been with spark for a year since we moved into our current apt after recommendation from my mother in law. …
I have been with Spark Energy for many years and they consistently offer the most competitive pricing in our area. Customer service, the few times I’ve had to call, has been very friendly and courteous. I highly recommend them to anyone looking to change providers.
I love spark energy! My bills are WAY less than any other energy provider I’ve ever used. I’ve been with spark for about 14 years. My bill is easy to read and I’m never overcharged for services. They also have great customer service!!
Very easy to setup. No issues with billing, and the web account was intuitive and responsive. Had no problems viewing or paying my bill. The service was switched easily from our previous provider to spark, and now to a new provider. I would’nt hesitate to use Spark in the future, assuming the rates were appropriate.
I have over 5 years with Spark. Great company, easy to work with, excellent rates. Only con is pay attention to when your contract expires and renew before or the bill will be high. But t when in contract it is excellent
Easy to enroll, billing automatically happens each month with an email reminder of the amount. Invoices are easy to review online if you want the details. A quick comparison with other providers before renewing showing Spark had the best deal for me and didn’t try to make things complicated to evaluate.
I have had a great experience thus far with Spark Energy! I have been using their services for nearly six months and have been pleased with their customer service. When needing to contact customer service, they were responsive, timely, and helpful. The price was also the most economical on the market.
Had issues with rate increase after contract expired. Received 2 yr renewal contract, but when I purchased another house they would only give me six month contract. After 6 months I was forced to shop again for electrical provider and I …
So far it’s fine. Although I’ve had some bill shock going on lately even though we keep our thermostat the same most of the time. I’ll shop around for better rates once my contract is up. Customer service is always great though.
I found that Spark’s rates are typically cheaper than other providers. They have a few different options which provide a monthly credit after you have consumed above a certain amount of usage. I have never had any issues with Spark and can recommend them.
We have been Spark customers for nine straight years. We did not receive notification this year that our contract was expiring. The first notice we received was when our bill jumped up $266 dollars. We immediately called and were informed …
Great energy company to go to. I have been with them for many years. The only thing I wish they would do better is notify me of renewals. One year it didn’t go so smoothly and when I was out of contract they charged me more. I called …
Personally we have had a very pleasant experience with Spark energy. Electric power contracts are very tricky no matter who you decide to use, it is always important to read the plans fully as well as the Electricity Facts Label page. As …
Spark energy is fantastic! I just switched my energy provider after using Constellation for 10 months, and it is the best service I’ve used. It brought the cost down a great deal and the company also seems more interested in its customers …
I’ve been a loyal customer of Spark Energy since I moved to Houston in 2006. Excellent rates, especially for long-term customers. Great service handling multiple rental property accounts. Would recommend to anyone.
Spark has the lowest price I have seen. Their customer service is great and I’ve never had any issue with them. I would definitely recommend them to family and friends!
Been using Spark Energy for years never had an issue. I usually call once a year to see what the best rate is. They seem to match if not be lower then other companies. I do not have have a desire to switch companies. You guys are great!
Super easy to set up account & do renewals. Moving? That’s easy too. Transferring service took about 5 minutes with a quick phone call. I’ve been with Spark Energy since 2009 & I’m very pleased with their services.
Spark Energy has been the best energy company I’ve had the pleasure of meeting my electrical energy needs. They offer the lowest prices per kwh & have several plans to choose from. My payment is conveniently debited from my bank account, so …
After moving to Houston I compared many different energy companies to find the best plan for me. Spark Energy offers quality service at competitive rates. Their customer service representative was also very helpful and informative with any questions and concerns I had. I would recommend their service.
Spark Energy offers quality service at competitive rates. If I ever had an issue or question, their customer service representative was able to resolve the situation with clarity and efficiency. During the contract renewal process, Spark made the whole process transition smoothly. I highly recommend this service!
This used to be a good retail electricity provider but now the customer service is horrible.
We have been a customer of Spark Energy since 2007. They consistently offer great prices, so we continue to renew with them. I just talked to BB in customer service, because I had a question about renewing our service. She was very helpful …
With everything going on in the world right now and considering an excellent payment history to-date, you’d think they’d be able to waive ONE late fee as a courtesy gesture. Small thing, yes, but still unbelievable. Silver lining- In a …
I have been very pleased with Spark’s services in the 3 month contract period. Their customer relations are very strong and I never had an issue with a request, no matter what the content. Their prices are competitive, especially introductory rates if you can estimate your consumption.
We have been Spark customers since we moved to Houston in 2011. We chose them because of their price and never looked back. Our highest bill in the summer months is $140 and we keep the AC at 72/73F in a 2500 sqft 1 story house. Renewal is easy and everything can be made on the phone and online. Highly recommended!
Spark Energy is reliable. I have found the plans and pricing confusing at times. Customer service reps are friendly, helpful & knowledgeable. I am always looking for the best competitive prices. The plan thing is new to me and I don’t like being “locked in”.
I have been with spark 3 yrs and am very happy with their service
I wasn’t charged for tx winter failure and I was treated very fairly thru covid pandemic for lateness and generally corporate responsibility
thank you to the ppl I had direct conversations with
EDIT:
Why do you find it okay to charge me an extra month’s “Monthly Fee” when I canceled my contract within your cancelation period, 6 whole days before its actual …
Every time my contract comes up for renewal, I compare prices of all the different utility companies available. Spark is always the best deal. And their customer service reps are always friendly and helpful. I recommend Spark to all of my friends.
This company is trash. After proving I am a victim of domestic violence they still went on to charge me a deposit fee. Letters after letters to my address. Keep in mind they claim they honor victims and waive fees. …
I have been using Spark Energy for years. Their customer service has always been great, prices have continued to be competitive, and their online account management platform makes it easy to manage my usage, payments, and plan. I have moved …
If i can i will choose zero stars. People be careful about contracts with this company. Make sure you read before you sign anything with theme. I was there loyal customer for four years, never ever late or short payment. I found company …
I’ve been a customer with Spark for over 6+ years and have found customer service and the overall experience to be very pleasant and helpful. Worked with a rep named Matt to renew my service recently and found it to be a simple, fair …
I have many years with the service of spark energy and I have never had problems with my receipts, charges or the service in general. The prices are very accessible and I am very happy with the prices and contracts provided by spark energy. …
I love Spark. The prices are very low and competitive. My bill stays low during the summer months, which is nearly impossible to achieve. They also have awesome customer service and always work with me when I am having a hard time. I will be with them for a long time.
Awesome company. They switched my old provider very effectively. The rates are also better than others. Got it for 3 months but considering to keep them if they give the same deal. Overall Spark Energy is good. A must recommend.
I switched from Direct energy to Spark five months ago. I have a couple of issues, but the customer service from one of the managers was outstanding. In Texas we have so many options, but I’m glad my friend told me about Spark. So far so good, I will definitely recommend Spark Energy
I have been with Spark Energy for at least 10 years and have found them to be very reliable and very reasonably priced. The customer service is superb. I like them so much I bought their Preferred stock when it came out, which pays 8.75%. …
I’ve only been with Spark Energy for about a month now and i think they are so great! Customer service answered my questions right away. And were very helpful. And as far as the light bill, I live in a 3 bedroom apartment and my light bill …
We switched to Spark two years ago. They claimed their rate was lower than anyone else, but I was shocked by how high our bill was when the first one arrived. I called and was told it was actually two months together so the next one would …
Spark gets an A+ on their customer service. I left my previous provider on a recommendation from a friend and fellow Spark customer, and I ahve never regretted it. My rates are always very low, and they’ve gone out of their way before to …
I was previously was with another company and the service changed. I had an issue with my rate going to a higher market rate unbeknownst to me and the representative I spoke too stayed patiently on the phone with me for 45+ minutes as we …
I live in Midland, TX and have had Spark Energy for several years now! I’ve never had a problem and rates are very economical. I am thankful that they offer various rates at various terms, it is very convenient. I am very happy with their …
We have been a customer of Spark Energy for several years. All moving electrons are alike, but the customer service, especially billing is not all alike. I have always found Spark billings to be accurate, and on the few occasions when I …
I don’t know why I was signed up with them! Prices are outrageous and for two straight months on top of a Nicor service I was paying Spark Energy? For what? I don’t know… I don’t know what it is that they do except for say they’re are …
Tried out Spark for 3 months when we bought a new home; They offered competitive rates for the renewal; Customer Service agents have always been really helpful and easy to work with; Would recommend!
The first year I had Spark energy the price was great and my bill was always low. After that though the price packages I could choose from were higher and not as convenient as my first year with them. My bill is higher than it used to be …
my card was double charged for one bill, they refunded one of the charges. then charged me again for the original charge – back to double paying. i’ve provided proof from my bank account and they still won’t refund me the money they …
Have used a Spark for several years and st multiple addresses. I chose them at first purely because their rates seemed to be the best available in my area, but I’ve been very happy since. They really do strive for good customer service, and …
Customer service experience has always been very pleasant with Spark Energy and their rates are really competitive. My transition was seamless and setting up monthly autopay was very easy. No complaints here!
I was with spark energy for two years and decided to shop around. I went ahead and went with a different company. At first it was great but then my bill spiked really high for no reason and they kept telling me to stop using my air …
Outstanding in terms of ease with website and transferring service from a much more expensive provider to Spark Energy. I also like that their emails provided ALL info. needed to set up online services such as billing etc. and that I didn’t …
Spark Energy has been great to us in our first home. I definitely recommend their services. I was pleasantly surprised when I learned they have a 100% renewable energy source option/plan at a very low cost at the time I was shopping around.
I have been a Spark Energy Customers since June 2020, I changed energy company because my last Provider who was Reliant energy overcharged me with super high prices I would be paying more than .17 cents per KWT (Reliant energy is a fraud), …
Spark Energy has never disappointed us. Very competitive pricing. Great customer service. Customer friendly contract experience with each renewal. Transparent rates. Good tracking charts provided to show how our bills compare monthly and annually.
I have had Spark Energy now for about 6 months now and have no complaints. Spark was able to offer me a better rate than the competitors in my area. And made the signup/set up a breeze. Spark provided me the best service I have had dealing with an electric company.
I’ve lived in multiple states and cities and used multiple energy companies. Never once did I felt like a company truly cared about me or about making sure my bill was reasonably priced. Enter Spark. Right off the bat they called to welcome …
I moved to Spark Energy 2 years ago because they offered a good deal. I renewed my contract for 2 years more because the deal is still very good. The service not problem at all. and so far we are very happy.
I love this energy provider! It’s my first time using their service and I was nervous about the first bill, but it turned out to be a lower amount than what I had projected. I have a great deal with them (locked in for a year, with …
I have been a Spark Energy customer since I bought my first home in 2007. Since then we’ve moved a few times, and Spark has made changing service addresses easy and convenient. Each time my contract nears expiration, I shop around for the …
Just started with Spark Energy customer service is really great. Never hesitate to answer question. I call 3 times in one day just to ask questions. Never got rejected customer Service was excellent. Price are really good quit looking around give Spark Energy a chance.
First off when I joined spark my gas bill went up they make you sign a contract that if you back out of you have to pay so either way I was at a loss. They continue to call and harass me to get on their program by trying to verbally strong …
I am a new Spark Energy customer and I am very pleased with their service. I have seen savings every month with my energy bill. I’m so glad a switched over. They offer different plans to meet your needs. I have had no problems so far, my …
I have had Spark Energy Service for about 4 years and have never had a problem. There rates are competitive and never had a problem with their service even when changing residence. They are helpful in picking a rate and their communication is easy and helpful. Highly recommend them as your provider. Roger M
Had a less than good experience with Spark. Paid to have my service start on May 7 at my new house, get there May 7 and no power. The chaos of getting moved into a house with no lights/no AC is not pleasant, especially not in May, thanks …
When my contract came up for renewal, I checked out all of my options and picked Spark Energy. They had the best prices and plan options. Once my contract with Spark started, I found their website easy to use and got my account set up with no problem. I’m a happy customer!
This was a simple sign up, good rates offered, and easy automated billing. Haven’t had any problems in the several years I’ve been with Spark. I have renewed with them multiple times, since the process has been so smooth. At the last …
We have been trying to find out why our property has 2 bills for over a year now! We have asked them to show us proof we have 2 meters or why we are getting charged twice but no one seems to be able to solve, fix, or explain anything! We’ve …
By far the worst. I ended my service in August and paid my final bill in full. Now they are claiming I never paid it, even though they are showing a payment for the exact amount on their books but it’s not applied to my account. Think I’ll forward this info to the attorney general as you are not afraid to scam hard working Texans.
The absolute worst. They will completely ignore your cancel request and switch you over without your consent. There’s no effective communication. Please save yourself and don’t use this company. I can’t even put into words what we have been …
The worst electricity company! We moved to our first home about a year ago and come to find out (after 3 calls to their customer service) this company never transferred the plan and we have been paying for electricity for our old apartment …
Switched from Spark due to customer service issues. Now after I have paid the outstanding balance BEFORE THE DUE DATE I keep getting calls from Spark customer service for an outstanding balance. For several weeks now I receive the same …
This company has been stressing me out! I renewed my contract last month and have been receiving emails telling me to renew before the contract expires next month. I called them to see what’s going on since I’ve already done this and they …
Pricing is good but they don’t have good customer service. I referred my neighbor to them so that we may get the $50 referral and lower his bill also. I was informed multiple times that as long as he paid on time for 3 months for his new …
Spark Energy has been good company that I have had for several years. I never had any issues with them. Moved from apartment to a home with no problems. Rates are always good. They always let me know when my contract is up. Overall I recommend this company.
I changed from a 12 month plan to a 6 month plan
within a few seconds! So professional
Good: Decent Rate
Bad: 2 days after I signed up for a 3 month contract, the phone calls began. They call at least 3 times a week, if not more, telling me I need to hurry and …
I haven’t had any problems with billing. My bills this summer were definitely less than last summer. I did have to call 6 weeks after I mailed in my voucher for the new customer bonus and they hadn’t even started processing it but after I called it was on my next bill.
SCAM COMPANY. I AM CURRENTLY DISPUTING A COLLECTIONS FROM THIS FRAUDULENT COMPANY. THEY OPENED AN ACCOUNT UNDER MY NAME AND SENT ME TO COLLECTIONS! I DON’T EVEN LIVE IN THE SAME STATE THAT THIS COMPANY DOES “BUSINESS” OUT OF. THEY RAN A …
Been with them 9 years. Pricing has been better than most in the past, but will definitely be digging into it more when I’m up for renewal. Customer Service has been easy to get in touch with any time I’ve had an issue. They have/had a …
I turned on auto pay upon enrollment, they didn’t take my money then sent me a bill. Now three months later I still have to pay my bill even though autopay is activated for the same card. Now I come home from work to have power disconnected …
Had very bad experience with spark rep. To begin with he was a very poor listener. Was rude and extremely pushy in his attempt to sell me something I didn’t want. I finally had to get rude and asked him the question, which of the answer I …
I have had Spark energy for about 6 months now and I have had a great experience! My bills average about the same each month, I don’t notice any hikes or hidden fees. Everything is as you see on EF label if you do the math accurately before …
Not only did i cancel my service before it got to enrollment, I spoke to 4 different people to make sure it was canceled and now I recieved an email stating that I successfully enrolled into there program when i went above and beyond to …
I was a customer of Reliant Energy for over 20 years till I realized how much they lied to me with their fake low rate. I was paying an average of $300 per month. One day I decided to shop around. I bumped into Spark Energy and after that …
I recently signed up with Spark energy and so far I haven’t experienced any issues with my service or bill. As far as pricing goes, I would say it’s comparable to prior summer month bills with a different service which were reasonable for …
I was shocked by the terrible service I received from this business. A salesman came to my door last winter offering what sounded like a great deal, a guaranteed cap on my gas bill over a period of 12 months, automatically handled via my …
Rip off. Raised my rate from 6 cents to 29 cents. Have been with them 15 years
Have been using Spark for over 6 months now. It was a simple onboarding process and their plans were very competitive. No issues at all, and glad they have a user friendly site to check the billing. Only issue I’ve come across was a wrongful email sent once – but they were quick to apologize and correct it.
you should probably tell your employees to not pose as PG&E employees because that’s very misleading and can lead to you getting shut down. Otherwise, keep on keeping on I guess.
Complete scam they scammed me for $200. They Will tell you whatever to sign up and screw you over in the end.
I have been a customer for about six months now and I switched with the idea that I would be paying lower per kWh, but my bill is consistently higher…and if I switch back, I may be obligated to pay a cancellation fee… Im still trying to figure it out.
They’re about as competitively priced as anyone can be on the market, plus they offer transparent explanations of their pricing so there’s no shock when you get their bills. Website is easy enough to navigate and you actually talk to people …
I want to start first by apologizing to Leslie (the Spark Employee) for the headache I may have caused her, however, Spark has caused me MANY migraines as well. Leslie deserves all the Kudos and was extremely pleasant to work with. I also …
Didnt close my account when asked and when i got a bill a month later would not refund the credit from the bill in cash when they could see and acknowledged that it was a mistake solely on their end.
I signed up through a third party for 12.5 cents per kWh. I got an email from spark energy confirming the rate at 14.8 cents. I called customer care and they would not honor the rate. Bait and switch at its finest.
Worst company ever! Misleading customers into believing that they would save money on their gas. They told me they unsubscribed me, but why did they still charge me.
I’ve only been with them for 2 going on three months, first bill was a normal bill. Still a bit high but its Houston weather we are dealing with. But the last two bills have been over $500, that’s just outrageously ridiculous.
Been with them for many years never had any problems with them. It’s been the most affordable company for us. Never had any surprises and the bill is easy to read and understand. We got locked in at a low rate, so we didn’t have big bills during our “little recession”!
The prices are ridiculous and they don’t tell you that you can be on a month to month billing rate bc theres no cancellation fees while selecting a service locks you in for either 12-24 months with a cancellation fee and fees if you don’t use enough electricity
I’ve been a Spark Energy customer since 2011 and have transferred my existing service from one location to the next at least 3 times. I have referred tons of ppl to spark over the last 10 years or so. Today I had the most incompetent …
They will NOT make a good faith effort to contact you when your contract expires. Nor will they inform you that they put you on a different plan. Check everything frequently and carefully if you choose them, and set a reminder of when your contract expires. Avoid them at all costs if you can.
I don’t like how this company does business now. Lately it’s caused a huge inconvenience regarding my moving (transfer) process. Y’all need to update your customers on changing policies, it’s highly unprofessional .
Would give zero stars if possible. Any reviews over this are fabricated. Their customer service is a joke and when I ask to speak to a supervisor they put me on hold forever just hoping I’d hang up and go away. Just horrendous
Be aware! They are a complete scam.
A couple of their agents showed up at my place and talked me into signing contract with them. They sounded very convincing about getting my gas bills lower than …
This company is a complete SCAM. I started service with them about 2 years ago. I had good experiences and saved money on electricity, and decided to renew a few weeks ago. After that I needed to transfer service. I checked my contract and …
My bill in a 2 bedroom has went from $70 to $200 a month DONT do it
Spark Energy is a ruthless company. My bills went from 171 > 368 > 672 > 1108 > 1997 per month for a small family house. The contract expired, no notice served. Bad attitude, Rude, unprofessional. Stay away from them.
My brief experience with Spark was God AWFUL! I was simply trying to get my account switched to another name. They said I needed to start new service. On 7/28, they told me my enrollment was complete. Yesterday, I discovered it hadn’t even …
I have been a loyal Spark Energy client since their first year in operation until this month when my electric bill more than tripled with no warning or notice of program cancellation!! They are horribly unethical and unwilling to resolve …
I really wish I was leaving a better review than I am but I’m so disappointed with the way this company handles their business. We went from an incredible fixed rate (one of the best in the area) to “variable rate” which essentially means …
A representative by the name Anahi came to my door requesting information regarding our gas bill. …
Wow! Whatever you do, DO NOT let your contract end. I was never notified of a cancelation or transition of any kind. My monthly bill went from $180 @ 11 cents a kilowatt to $950 @ 30 cents a kilowatt monthly because I was transitioned to …
Fixed rate plan was competitive; however, BE AWARE: If you do not make payment on the due date, there is no grace period whatsoever – on the very first (1st) day after the due date, they will send you a Disconnect Notice and charge you both a late fee AND a Disconnect Notice Fee of $9.99.
I’ve been with Spark for years, but this company is no longer worth it! My bill literally more than doubled due to not realizing my contract was ending. Then when I called the rep had conflicting dates. Their resolution……..renew my plan …
SCAM
The vendor from your company scammed us. He stated that he was working with …
These people lie to you and take advantage of trusting customers. I signed up for a fixed rate in 2020 with the gentleman on the phone that assured me my rate wouldn’t stick me with an outrageous bill like people had during the Texas storm …
I’m so disappointed with the way this company handles their business. I went from an incredible fixed rate to “variable rate” my bill went from about $200 a month to $604 in one month. …
BEWARE!
The vendor from this company poached my mother and stated that he was working …
Just got off the phone with Customer Rep. at Spark Energy as I was trying to enroll online on their website but I did not want to provide my Social Security number. Website stated that if you did not wanted to provide Social Security you …
Be aware! They are a complete scam.
The agent showed up at my place and talked me into signing contract with them. She sounded very convincing about getting my gas bills lower than what I was …
I live in California PG&E recently came to my house to do energy efficient upgrades and while doing so it was brought to my attention I was enrolled in the spark energy gas for months. I do paperless billing and have auto pay so I never see …
I have been with Spark for 8 years since I moved into my home. I pay my bills early and have never not paid. My latest bill came when I was out of town and I didn’t see it. When I did see it, the due date on the bill showed the next day. …