SpeedConnect provides wireless and satellite internet, phone and DISH® television. We connect you where you live and play. Call 9:00AM – 7:30PM … See more
Read More| Thursday | 9AM to 7:30PM |
| Friday | 9AM to 7:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 7:30PM |
| Tuesday | 9AM to 7:30PM |
| Wednesday | 9AM to 7:30PM |
455 N Main St, Frankenmuth, MI 48734
horrible service. I’ve been with most of providers here in the QC. This is by far the worst. the video streaming lags and buffers a lot. I lose service A LOT. I mean A LOT. I’ve probably made 18 calls in the 6-8mos I’ve had the service. quite aggravating.
Speed Connect is a great place to work and we work to provide the best possible service every day. We live, shop, and raise our kids in the communities we serve, so we truly care about doing the best we can.
Bad service, worse customer service. The only reliable thing is that you will be treated poorly.
I have had SpeedConnect for over a year and we love it. We stream on Amazon Fire TV and use 3 to 4 wifi devices at a time. The costumer service has been great. I especially like Andrea at the Davenport retail location on 53rd.
I have the service in my apartment in Frankenmuth and it provides me with all of my streaming and surfing needs. Very reliable and great customer service.
My internet has work for a half month and I’m tired if it not working. And I’m paying $ 60.00 a month for internet that doesn’t work
Horrible. Should be considered a scam. Internet is horrible. Called to cancel day after contract was up and got hit with even more billing. If this is your only option. Go internetless.
Horrible connection. Supposed to have speed of 15. It’s more like 1.5-4 between 8-11pm. Terrible internet
Horible internet dont recommend dropping as soon as fiber gets here in a couple months
Neither speedy, or connected. Terrible speeds, unbelievably unreliable. Only 6 more months until my contract is up. That, my friends, will be a celebrated day to be sure.
From 2 pm till late at night i cant get online using this company. I have tried to contact them about this problem to no avile. If i could get out of this contract i would. I dont recommend this company to anyone unless you like to give your money away.
Been a customer for 10 years. They overcharged me $207!! Wouldn’t do anything about it! They said someone must of hacked into my account and I would have to fix the problem.
Horrible customer service, the gentlemen (if you can call him that) on the phone was extremely rude and sarcastic to my wife, after we were only calling to report we AGAIN did not have connection. I didn’t want to leave 1 star the service was extremely unreliable.
Horrible service! The speeds are no where close to what was promised and most of the time it’s so slow I can’t even call up a picture! Only bidding my time until something else is available in my area of I would have been gone a long time ago!! Over priced too!
Good Service, Local Customer Service Support, Good Internet Speeds, Price with Tax included!!!! Love it –
I wish I didn’t even give them 1 star! They are full of lies. Constantly making excuses as to why things are the way they are. Then try and hold you their fees when they provide no service for you! I tried to cancel and it took 4-5 months …
After being a customer for 12 months and have almost no issues; I’d been having signal issues since the software update. I called mid November to request a tech come and fix the issue, and was told the earliest someone could come would be …
I haven’t had internet in 2 days and the previous week has been hit and miss!! I pay 90$/mo for no internet!!!!!
My internet service has not worked since October 2017. I have been trying to get it fixed but they just give me the run around. All of the offices have closed and they are running everything out of the corp office. I decided to cancel …
I have been with out Internet for over 48 hours and will be for 72 hours before your business will help! Fix your product or your call centers. I will not be using much longer.
Great Internet provider for the rural Iowa. 👍 …
I ordered and prepaid for internet services, that the tech was able to provide for us. Told us their was an issue the tower and wouldnt be able to connect services at that time. Ensured us that a refund was already ordered for services not …
I have an unlimited data plan and I swear I’m getting throttled. I can barely get 5% of my total download speed now.
Not reliable, no customer service after hours. Very unreliable! Friday night, no internet! No hope for the weekend! Refund should be automatic!!!
Terrible customer service. Had them for 5 years. “Updated” their towers then we lost our connection. They didn’t work at keeping our business and never showed up to remove their equipment and repair the holes they put in my siding and roof.
Worst company ever. Customer service is awful their policies are screwed. If you have a choice do not go with them. Service was awful could watch one episode of Netflix without it buffering.
internet is out half the time (if not more often than that). tech support is unhelpful 90% of the time. no communication between anyone in the company. Wifi is always way slower than advertised. Was transferred from tech support to sales …
Absolutely trash iv never felt so pissed off in my life i play a game and i have 9999 ping is that even fair get your wifi together amd i was the only one on the wifi too there is no point in haveing this wifi if it treats u like this only …
Problems too numerous to list. Last time i bothered to talk to company i was told they have over-sold tower space but “Hey you can upgrade to the same thing that was used on air force 1 now available”. Oh yeah… big raise in cost!
Can’t contact anyone at the local store, every time I called the local number it sent me to the 800# customer service. I haven’t ever gotten the 15 mbs since they left after installing, the router I pay for has to be reset every day to get …
Been playing phone tagged since October w this company about them charging me 70$ a month when my bill should of been 45. Was told many many times they were working on fixing the issue and id be credited back everything id been over …
DO NOT USE THEM!! If I could give Zero stars I would! Internet always lagged and had to reset at least 5 times a week! Customer Service is the worst and when you cancel service, because they don’t update until the following month, you are charged an extra month!
They are always very helpful and friendly when you call every other day because their speed is horrible. Many times we are running kilobytes per second. Unfortunately it is our only option.
They lie to you about unlimited data. Without notification they instituted a 8 gigabyte per day limit. How can this be called unlimited data?
Speedconnect is,hands down, the absolute best place to work and not to mention we offer top shelf services at low monthly rates. I just wish I could still receive our service where I have moved.
As a former DSL user, SpeedConnect is faster when it works by comparison. Have been a few outages, but few and far between. Did recently have speed issues, support sent someone out the next day to resolve my issue. My only wish is that …
We’ve been promised LTE for over a year… still nothing. The current system is terrible. Outages or slow downs (to a crawl) EVERY night around 9:00 PM because “the tower is over loaded”. .. same excuse we’ve heard for years…. outages …
Horrible service. They are always having problems with connections. They really don’t ever have an eta for when service will be back up. Every week you have to call in to have them look at a tower. An then it takes hours if not days. I highly recommend something else.
Their service is absolute garbage. I have to reset my modem and router every day to get service over 1 Meg!!! I’m only giving them 1 star because 0 isn’t an option. STAY AWAY.
Davenport, IA
Internet dropping every 20 min. Called them and was told that the tower is at …
No longer a fan. Used to be quite good. Happily, a wired broadband alternative is in the works and is coming soon. SpeedConnect was recently purchased by TPT Global Tech and they’ve committed to improving their WiFi service to 5G in our area soon so, if they do so, they may be able to retain current customers.
Horrible customer service! Internet is out and there is no one available after 7:30pm on Friday until 9:00am on Monday! Internet through this company has always been unreliable! I don’t think people should be charged for a service they do t have access to! If you have any other options for internet service go with a different option!
When we first got this service we recommended it to everyone.But then you decided to put a daily cap on our usage,not notifying anyone,or changing the prices.Once you reach your daily cap,it almost impossible to stream any movies.I will …
Love my speedconnect internet so that I can have access to Netflix…now I have had my SPEED CONNECT for about 6 months,something is wrong everday.it constantly buffers-more then we see a movie…WE HATE IT.Cant get any one on the phone …
DO NOT USE SPEEDCONNECT!!!
Have only had service for about 1 week over the past 3 MONTHS. First it was the tower, and once they installed the 4g lte it worked for about a week and went …
Was without service for 10 months. They kept telling me keep paying the bill and we will credit you, after finally getting the issue fixed it took 3 months to get a manager on the phone who now says they will credit me 5 days and I should have paused payment when the service went out
I don’t recommend this service to anyone. Out ever weekend. No credit. No support . Internet goes on whenever and whatever time . Internet is slow. They have to many people on one tower .. just awful. Then they say we see are having network issues…. Why is it ever weekend??
Our internet connection was good however when you go to cancel or try to have your damn equipment picked up no one wants show up when they say they are going to and then show up without a call and your not home good f***in job. Also davenport store how hard is it to answer the damn phone when it rings?
Absolute junk. Works for about 30 minutes out of the day. Can’t even load a webpage with only one phone on it. Won’t load netflix, hulu, youtube, prime video, etc. Do not buy this internet. Absolute waste of money.
Find another provider if at all possible! Company ethics are non-existent.
Was a speed connect WISP internet customer since May 2012. Had a horrible overall experience and had no other choice until recently. The provided Internet …
We’ve had SpeedConnect service for six years and have never had a problem, recently we upgraded our own inside router and the service was even better!
Really have to say that as awful businesses go Speed Connect is king. Weeks without service and no one that wants to help you. Techs will take forever to come to your house. They will literally send you a bill for a service you can’t use …
HORRIBLE HORRIBLE HORRIBLE Service. As many before have said evening into night hours they must purposely turn off service. How about we all band together in a class action because clearly the company is scamming customers paying for a service we never receive.
Literally the worst customer service I have ever received and that’s saying a lot considering I have had mediacom. I’ve been trying to get someone out to connect my service for over a week and a half; every time I call I talk to someone …
The employees who run it are good, but the actual service is vey spotty and terrible. The tower goes offline and drops speeds constantly. My speeds are guaranteed to be a 5mb download, and I’m lucky if it even gets above a 2mb. I would gladly not use speedconnect but it is the only option I have.
Horrible company. Internet is no where near what’s promised. Even worse to work for. Hands down would ever recommend.
Ok I am giving 3 stars because I have not had a problem until now. I have been without internet for a week. I have called the davenport office several times as well as home office. I was told that they would have someone come out and fix …
There’s good, and there’s bad…
The good – employee attitudes. I’ve had several issues, and each time I’ve dealt …
Three days before my scheduled install they called and canceled my service request. Says company decided to no longer install land based connection. Quoted higher rates than I was quoted less then a week ago. I have already paid for a new …
They internet is slower than 1 mbps
It sucks do not buy, centurylink was way better‼️👎🏾💯‼️😳
My internet is really slow.. You can’t watch anything cause it’s slow …
I want to say I I loved the service and actually I did Enjoy it for almost 2 years. There were a few hiccups. When I referred some friends they failed to give me my Credit for referral. Eventually they did but after I made Many calls. …
Sent a service request note to the Iowa office and they were on it in minutes. Their quick response helped my client get back online and back to work. Refreshing to see a small local business in this industry working hard for their customers.
I do not recommend this company to anyone! Terrible internet connection and terrible customer service. Everyday around 5:00 PM the internet becomes very very slow to where I can’t even scroll through Facebook or watch a movie on Netflix! I …
Wow…can’t believe all the bad reviews. I had to jump in here. I asked online for information a little over a year ago and was called within minutes. They set up a time for THE NEXT MORNING to have someone come and check our location to …
These people are poor at communicating. I’ve called them two weeks about fixing my bill. They never got back to me but however they did manage to send me another bill. I was also promised a $75 Visa gift card. I have not received. I’ve …
STAY AWAY if you are from Davenport. I live 1 mile from the tower in west Davenport and seen speeds decrease from 60 download to 2 over 2 1/2 years. After many calls over the months technical support told me the tower is oversold and …
We have had a pleasant enough experience with SpeedConnect. The local gal we worked with was great. I will say, I wish that they offered an option to pay our bill online or over the phone without any additional fee. Send in a check every …
Had issues from day 1. First they didn’t show up on the install day. Waited 3 more days for them to show up and poorly install internet. Almost daily loss of signal. Spoke with head installer who assured me they would be here Saturday to …
I was having issues with slow internet service and emailed Speedconnet about it. Within 20 minutes of my email they had made adjustments to my modem and improved my internet speed greatly.
We have been without internet service since last Monday afternoon. We are not scheduled for “dispatch” to come out until tomorrow. We are paying for something we do not have. This is not the first time nor will it be the last I am sure.
This has got to be the worst internet provider! In the evening when I am home from work, I have no service and when I call, I get “we are having a problem and we are working to fix it”. That started 9 months ago and is still not working. My rates go up and my service goes down.
Speedconnect is going out of business. Outages are a common, and nobody answers the phone when calling for support. The service was great to begin with, but now is garbage.
Tried this company out when in need of an ISP. Told them I would be moving and wanted the service transferred to my new address. Was told the service was available at both addresses. Ever since I made my move, the service has been utterly …
Service getting worse instead of better. Now they are increasing the price which was promised never to go up when signing a two year contract a year ago. They’ve tried to charge late fees and said things like “your check got stuck in our …
I wish there were a way to give 0 stars. Our internet would not work at all for about a month. I finally got through to customer service and they said they were aware the issue had been going on. They’ve been having issues with their towers and there was nothing they could do.
I have had their service since 07 and would gladly switch to a different provider if there was one available in my area. Constantly goes out. All times of the day. so tried of being in a onlibe class and internet going out. Sunny and 80 out this morning and no connection!!!
Only reason we still have speed connect is because the other couple of companies we have talked to came out and their service would not be any better so they will not hook up out here. Signal is always weak. No Internet again today. Wish a cable company would come through.
If I could rate this business 0 stars I would. STAY AWAY!!! If you need to get internet, get Verizon LTE Internet!
Horrible service. Constantly lose connection and speed is very slow. SpeedConnect knows they have a problem in the Davenport and Milan areas but they do nothing to fix the problem. Can’t wait for our contract to expire. Nearly impossible to …
Would rate 0 out of 5 stars, can’t even watch movies without it lagging or loading for 5 minutes to watch 30 seconds worth of a movie. Save your time and money and make the switch of providers will be worth it
The service has been fine but when it comes to billing watch out they say they bill out on c the 21st and since I was hooked up on the 21st you get a double bill. They need to tell you that. Horrible people it is wrong to do that. And …
I would give this internet a 0.2 but that’s not an option. Are internet goes out almost daily and they never answer the phone when you actually need them to. The internet usually stays at a steady 400 ping which is horrible. I would never in my lifetime recommend this crappy internet to anyone.
DO NOT DO BUSINESS with SpeedConnect. Internet service is terrible. They lie to there customers. They owe me $69 back for overcharge. They fired Chris who promised my refund. Since he is no longer employed and I cancelled my terrible …
Three year customer because I have NO choices. This morning I am without internet…. AGAIN. It happens frequently. At least once a day, I must disconnect and reconnect. At least every 2-3 weeks I am without internet for 8-24 hours. …
Techs on the support line have always been courteous. But issues are always on the customer side. Have to play the unplug wait 30 seconds plug in game. I hate calling them. It makes work for me. Which is probably by design. Unfortunately …
The worst service. If your service goes out on the weekends or after 7pm you’re out of luck! I would never recommend this company to anyone. In fact I tell people never to even consider using Speednet. They are not reliable!!
Our experience has been very poor and we did not get what we paid for over several years due to lack of other options. Our internet essentially became unusable during evening hours each and several times during the day, forcing us to take …
I’ve had Speedconnect for over 10 years. The last year has been nothing but trouble. Very slow download speeds during the evening hour. Terrible customer service. When we told them we’ve had trouble for six months their response was “it doesn’t surprise me”. Don’t waste your money!
Was watching a show and the download speed dropped to 45 kbps they have been out multiple times and its still terrible. I would call them but it’s the weekend and they don’t have an after hours support center.
We asked for them to hook it up and were able to get an appointment within two days. We have had no problems with service. Connection is strong enough that we were streaming a movie while our son was playing an online game. No buffering or pauses in the movie at all.
I called to get last Wednesday paid 187.00 upfront for install and 1st month of service. I was told at that time if the WiFi numbers were not high enough they couldn’t install and I would see my money back within 24 hours, well the tech …
Really bad customer service, Very spotty service, as well as slow speed. If u go over the 5 GB limit u will pay big overage charges. One of the most Dishonest companies I’ve ever dealt with.
Reliability of service is horrible at best. Internet never seems to work and when you call customer service they always say there is a network problem. Where we live there is only two ISPs and they both have terrible coverage.
I have had speedconnect for the past 6 years and it has given me the service to do everything that I need. I have 4 boys and they all love to play online games and watch YouTube. While they are doing this I can still watch my movies on …
It’s really frustrating to have your internet only working part time but then when it goes out completely on friday evening and nobody is available to help until Monday morning. I run a business out if my home and I really need my internet working. I will be looking for a new device
To sum up my experience with speedconnect, they have me begging to be treated as well as a Comcast customer. …
ABSOLUTELY DO NOT GIVE THEM A DEPOSIT UNTIL YOU KNOW 100% THEY SERVICE YOUR AREA. I wouldn’t recommend. They took money upfront to install and then came to my house to say they didn’t provide this service where I live. After 3 separate 45 …
If I could give the service a lower rating I would. Never ever get the speeds were supposed to get. It’s been down to as little as .5 mb/s. After seeing so many dissatisfied customers shouldn’t you did the problem?
Been waiting for a month to get my internet fixed. First day waited with no call no show. Then I called and was told they would talk to dispatcher and call me back. They never did. I called Davenport Iowa office and nobody answered. Finally …
Terrible. The internet constantly cuts out. I’m always resettibg my router. When you call to get the issue resolved, they always just tell you to unplug everything, wait one minute and plug it back in. I can’t tell you how much time I’ve …
I sat around and waited all day long for an appointment today to get a tripod installed so my Internet would “work better”. Waited till 3 because the guy never called so I called the davenport office. They never pick up the phone. I then …
After two years of constant excuses for poor service, I decided to cancel the service and was told I have to pay two more months after I cancelled because that’s their policy! This wasn’t in the signed contract. When I said I wasn’t going to pay the guy hung up on me. Beware signing with this company! Awful!!
Worst company, pay your bill every month but if your have some of it that is behind no matter if your paying every month they will not send any one out to fix it! They get your money and do nothing for it! Internet is below half the …
Internet dies every night between 6-8 pm. Customer service treats customers like they are completely ignorant. DO NOT TRUST THEIR BANDWIDTH METER OR THEIR SUGGESTIONS FOR ONE. Netflix has one thats accurate. FYI Speed Connect – These …
Is this a real business? We have no internet service as of Friday night and will not have Internet (wifi, tv, security cameras, etc) until your office opens Monday?? Time to move on to a company with real customer service hours.
After concluding a connection and speed study over the last year, Speedconnect’s so-called high speed internet only averages 1.2 mbs. During high traffic times such as weekends and after 5:00 pm during the week, we usually experience speeds …
Always have to reset receiver, never have internet during storms and if u have issues with your internet connection , it better be during their business hours because if not, you won’t get any help. Has progessivly gotten worse each yeah I’ve had it.
I wish I could give less than 1 star. Garbage internet, worse service. I have paid over 5k$ for this BS since I’ve been a customer and never been dissatisfied with anything in my life. If you have 5k$ layin around, take it and throw it in …
Signed up for unlimited so I could stream ps vue. Stream was lagging a bit so I canceled vue and wanted to move my package to 100gb / month. Speed connect refused saying I signed a contract and cant switch plans. No where on the contract I …
I never write reviews. We are thrilled at our house with SpeedConnect. We finally have Real Internet at our house south of Midland. Connection and use is super easy, connection is great, and customer service is great.
This company is a complete joke and their “speedy” connection to people who live in rural areas is a complete joke. Do not bother your time with this company, the only reason we have this company is because we have no other option. 99% of the time we just use our phones to do what we need to do online. The service is terrible…
Really tried to stay with them. Clouds, rain, snow – slow or no internet. After awhile just felt like a $70/ mo. bill for something that didn’t work.
Paying full price for a service that works half the time….
****update to Adam…we did call customer service. Tried explaining the issue. Rep was rude and hung up on us. Called back and talked to someone in sales. She was helpful.
To sum it up its the worst ISP on the planet. I have been with speedconnect since 2005. back in the beginning it was ok for the last 5 years it has been up and down and as of the last 2 years its down more than up. I spend more time on the …
If only I could give 0/5. Our internet service from Speedconnect has been terrible lately. That is, when we have service, which is not often anymore. And their service hours are ridiculous. Nothing you can do if your internet goes out after …
Really losing all respect for this company. Zero tec support when you actually need it. Very few days that it works all day. From 7:30 pm to some time in the early morning dont expect an service. I’ve had their tecs out called many times …
I have been with this internet company for almost 6 years now because none of the other companies are currently in our area. When ever we try watching a movie on Netflix or on our computer the internet is so slow. We have called and …
Absolutely horrendus customer service, I actually had one guy hang up on me after asking for a manager. We moved and attempted to move our internet and Speed Connect could not provide service in the area where our new home was. I was told …
This is honestly one of the worst internet providers I have ever seen. They advertise 10 MB/s but I have never gotten even 5 MB/s download speed on a perfect day. Most days you’ll be lucky if you can even get 1 MB/s. They know they are …
Do you yearn for the days before there was internet? Do you miss dialup speeds? Do you like giving away money and recieving absolutely nothing in return (that’s right, not even the smug satisfaction of a good deed)? Do you hate things …
Worst provider ever. Service started out decent, but quickly went downhill. We were all paid up when we cancelled, then 6 months later we get a bill from collections for 84.95 stating we had a past due balance on a bill we never received, or even owed upon. Do NOT deal with SpeedConnect.
This is the worst internet provider ever. I would recommend going with out internet then ever using SpeedConnect. Not only does the internet never work but you pay out this ridiculous amount of money just so that you can watch a loading …
Internet is extremely slow and is always going in and out. I called last week to try to make a payment arrangement. They lady I spoke to said she could work with me and keep internet in until the last of the month…so a week. I get home …
You can reset or buy a million routers and you would still disconnect 10 times a month..
I’ve only ever seen 3 to 4Mbps tops out of the advertised 10Mbps. Less than …
Works really well. I live in the Auburn Michigan and with my old provider I could not stream Netflix I pay for. The sales staff was really helpful in working around my work schedule for my installation they got me in early.
Dave G was so helpful with a scamming issue on my computer. Purchased a new router and he helped me get online without falling victim to the scam; saved me considerable amount of money and grief. Thanks Dave– well done.
I’ve been a customer for 6 years, because I have no other reasonable options. When their service works, it’s fine. The issue I’ve run into is that their service stops working at least once per day. I have to call or email their help line at least once per week. If you have any other choice, go with it.
Not only is the ISP service down but their website is also. It has been raining but no thunder/lightening so there is no excuse for it to be down. I wish we had another option. Last night we were able to watch several movies on Amazon Prime. I usually see download speeds around 9-10 Mbps.
Wish there was an option for 0 stars. Every Sunday your service goes out and you won’t hear from them until Monday morning but only if you call. Even Air Advantage had better reliability and they are also horrible.
I live in a rural area with limited internet options so it was between speedconnect and satellite for internet. While I am very grateful for the ability to have internet the quality of this internet is extremely poor. the download speeds …
Terrible internet service. It goes down weeks at a time and they wont help or remburse you, they will just tell you there having problems and they will have it up as soon as possible. SO YOU PLAY WAITING GAMES … 2 WEEKS LATER I STILL HAVE NO INTERNET. I insist if you have any brain cells dont throw your money away like me.
customer service folks do their best, but technology is poor and bandwidth is poor, ping is poor, download speeds are poor and also upload speeds are poor. Really poor. If you have an option…don’t use these guys. — Williamsburg, Iowa …
If i could give 0 stars i would. I would give negative stars. The service is terrible, the customer service is even worse. They actually told me that my internet is so slow because they signed up too many people in my area for their …
Just received an updated modem and we can now get on Facebook and Pinterest with better results. Seems to be running faster with the new modem that they installed. So glad I called to complain. …
I was told that I had unlimited internet when we purchased our package. We use our internet to stream and play online games which they advertise as such. But as of reticently we haven’t been able to do any of that and we have had to call …
Internet service is horrible and customer service is even worse. Every other day there is a problem with my internet and the reps swear it’s everything is but the internet.
A terrible experience is all I can say. The first two years we had this internet it was “okay” internet and so I renewed another 2 year contract and wow it went downhill just a couple months after that. We’ve called a couple times for them …
There is not even a local office to come to, they did not notify their customers of the building closing. every thing is over the phone and they are only open from Monday to Friday so if anything goes wrong during the weekend there is no …
We have had this service for a few years since there are not many options in our area. about 80% of the time it is OK, the other 20% it is terrible. LIke now we have been experiencing HORRIBLE service for about a month with no estimated …
The internet only steadily works a quarter of the time and it isn’t great when it does work. Buying internet from them is essentially like setting money on fire because you gain nothing from it. I would love to see it’s customers refunded …
Had their “service” for about 5 years. Was ok for the first couple of years then went downhill. Dropped them and went to verizon. As bad as verizon is they are a 100 times better. I am shocked they are still in business. If I still had speedconnect I would not be able to post this review.
I think this internet provider sucks. I have called numerous times about my service being bad. I’m a gamer and I can’t even play. I have called like i said and each time they blame it that the tower is or needs to be worked on every time. I have had this provider for 2 years and not once have I had a week with a good connection.
Horrible internet, need to use after 4pm good luck, won’t even download the webpage it’s so bad. I’ve called multiple times over the last 6 months and they said they need to update their towers in the area, I asked when will they update …
It’s amazing to me how bad this internet service provider is. The internet has been getting worse and worse over the past few days. No rain storms, no cloudy days, its just been sunny but yet my internet has been reaching pings averaging …
These people are thieves and expect you to pay for a very poor quality service even if you cancel and unplug their junk. Had a tec come out to upgrade the equipment and he could not even get a signal 1 mile from tower. He told me himself their service was lousy. Do not buy.
My internet has been so terrible. I pay for the best “streaming and gaming” internet package but my service worked better when I had the basic. They’ve ripped me off for awhile and now I’m switching isp. Don’t waste your time or money
Internet was out for two days. On the first day it was out, I tried unplugging the router and plugging it back in and it did nothing. So I called the day after and the guy I called told me to wrap aluminum foil around my Computer Tower and …
Every night every weekend same issue. We call technical support we get the same response when they are available which is not at night or on the weekends. Response is always that the wrong tower picked up our signal or as I’m running the …
We went with Speed Connect against the many issues friends were having hoping it would be ok. At first, while they all complained we were getting great service. We definitely should have listened because like all of them……Hit the one …
The guy that wrote in last week about the service going down every night is right! It also goes down every day and it’s much worse on the weekends! Customer service is trained to talk to you like oh there’s no problem.. It’s your equipment …
Called for a static IP to make accessing a security system more reliable than using dynamic dns updates. First call was an hour, was asked several times why I needed a static, what I was doing with it, transferred to tier 2 after about 40 …
I would look elsewhere for internet if you can. If you can’t I guess it is better then nothing. To give you an idea how the service is. Today after about 12:55 pm the internet would drop out for about one or two min. It did this about 10 …
If I could give them a zero I would! I have put off writing a review because I don’t like doing bad reviews. Today was the final straw!! Our service with this company has been awful. Canceled because we moved I was called before …
I have had speed connect for 3 years and the only problem I have had is weather issues and needing to have an update to my tower.. love this company they are great as long has your tower has a strait shot to a main tower.. great Company!!
I cannot begin to express how DISSATISFIED I am with Speedconnect. For months, more often than not, we have had NO internet service. When we do have service, I grow old waiting for it. If we had ANY other choice, I would go with it. Still checking into it. We should not be charged for inadequate service.
Our contract is up in July and we couldn’t be happier to switch providers. Only problem is, speedconnect is our only current option. Fingers crossed there’s something else available by July. …
If this company didn’t have a monopoly on internet in small towns and rural areas for an affordable price, they would be out of business. Internet is mediocre at best and non-existent at worst. If my family didn’t have to run a new cable …
When we got their service it work fine with minimal outage, tech support that was open 24/7, and the price was reasonable. Then after able two months, they changed their service, up their price, and cut their tech support hours 9-7:30 …
Absolutely hate this “service”. You pay for a service they sure don’t provide! Customer service leaves a lot to be desired. Everytime we contact tech support, always the same answer, “everything looks to be working fine from our end”. …
Internet constantly goes out. There is no customer service on the weekends which might actually be a blessing in disguise as they are either rude, uninterested in helping, outright lying, or any combination of the three. From the day they …
I’m in Midland, MI and only 3 miles from a tower and have had internet less than 30 days and am far from impressed! I tried leaving a review on their Facebook page, but they disabled that option. So, I left a comment on their last …
Terrible company. I have to use them because they are the only ones who reach where I am. Service constantly drops, they don’t save your information and continually forget to debit your account on auto pay. And all the customer support ever …
In most cases, the internet is terrible. I’ve had no problem with the tech support, but the service is poor. When I was downloading a game on my PS4 the game took four days to download like most things I tried to download. Like I said, I’m …
Have had Speed Connect for 4 years now. My kids use it almost every night to stream YouTube Kids and other kids shows on Netflix. Streaming works great. There has been a few times when service is down due to weather, but I know No internet …
Do not recommend at all! In our area, the towers are over crowded and I have been told this several times by Tech Support and a Technician that came out. Internet has been hit or miss for a long time! Sometimes it don’t work at all and …
Service worked well when we first got the service. Got pretty much the advertised speed of 25mbps. Have been having service issues since the end of October. Service was almost unusable from 3pm-12pm. They just keep telling me they are …
So far during the shelter in place while we are working from home the internet has gone down repeatedly. I NEED TO DO MY JOB OR I DON’T GET PAID. Not to mention, you cannot call them or access their website apparently the last two days it has been down too. We are switching providers as soon as possible. Would not recommend.
I have been with Speedconnect since 2009. Never had problems until a year and a half ago. We go for days without and if we have it it is early morning or late, late at night. Not very handy when your kids are online educated. I am …
Customer service is terrible. They treat you like you’re an ignorant boob that doesn’t know how to reset your equipment. After doing that their go to excuse is you have a bad Wi-Fi router. Everyone I know that uses or used them has said the …
Horrible, horrible internet. So slow and when we call customer service, they always have us reset the modem. Than it works fine, (very very slow) but works, than cuts out 2 hours later. Heard frontier is finally in my area, think I’m going …
One of the worst providers I have had. We we disconnected from the internet minimum of 4 times a week. Always told it was our modem and to unplug for 1 minute then plug back in. When on the phone with technical service I stopped unplugging …
Absolute worst internet provider I’ve ever had. Signal drops repeatedly or lags out, poor customer service, technicians come and are always late and dont fix anything. i strongly advise against anyone from becoming a speedconnect customer
Awful company. Traps you in a contract then doesn’t deliver. Awful service. Glad we finally got out. I pay more now, but it’s better then paying and not getting any service at all …
Writing this review using phone data because today is day #2 with absolutely no internet. I just sat on hold for 45min for somebody to tell me my entire state is down since this morning, even though mine hasn’t been working for 2 days now. …
Aviod speedconnect unless you have no alternative. Internet speeds we advertised at 10 Mbps for are area, but have generally never averaged above 2-3 during the day. In the evening it often falls to less than 1 Mbps with frequently total …
If I could give a zero I would. The worst customer service I have ever encountered. They knocked out 500 people in MI for almost two weeks, and when you call for support they act like you’re the problem. Not to worry they will fully …
The first couple years I had speed connect were good. There were occasional slowdowns during peak hours but generally I could watch Netflix without much issue. I don’t think they ever really delivered advertised speed of 10Mbs. Closer to …
Basically criminals. I am an IT Tech, my parents and a lot of my customers have SpeedConnect. The service is just awful. You don’t get the speeds you pay for. Most people are suppose to have a 10mb connection and are lucky to get a 1mb …
I have been a customer in the sanalac area for about 1 year and I can honestly say I am not pleased with speed connect or their service. It seems like almost every month I’m calling because the internet randomly stops working just to be …
One word to describe this company is “terrible”. Terrible slow speeds with their 4G, never above 6mbps, constant buffering on web sites.Terribly slow at customer service, I lost service in December and it took them 10 days, 10 days to come …
I would give 0 out of 5 stars if I could, internet never works and is painfully slow and it takes hours to contact a representative and they don’t even help. Quite honestly the worst internet provider you can probably have. I’ve had them …
The major issues started at the beginning of November when I lost connection all together… they told me they would have a technician come out and fix the problem… I never got a call for a date and time a tech would be coming. so I …
I was one of their first customers about 12+ years ago. I’ve been with them ever since due to the lack of anything being available besides satellite. …
Rotten speed for the past year, rude and poorly trained customer support staff, and outrageous cancellation fees. Don’t go to speedconnect.
Very good internet service never had a problem with the service not working even with all the devices running on it. Only problem was the first customer service rep an the horrible service they gave. They seemed to not be able to help when …
EDIT – Chris, I would be so happy to show you my phone and the ONE voicemail I have received for your company. You called and left me a message on Friday, December 1 at 4:07 pm – I called you back immediately after, to receive NO answer and …
Please, please, please dont waste your time with this company. Regular daily outages. (No exaggeration) no customer service after 7pm m-f. No work at all on weekends. Better off going to mcdonalds and using theirs. …
Can I go lower than 1 star? First time we were having issue we called and they said “we will give you a static IP address and that should fix your connection problems we will call you back tomorrow with it” a week later and never received a …
As someone who worked as a Tech for these folks around 10 years ago, sounds like they have done nothing but add more customers too a system that was overloaded when I was installing. They would always send me out to get things working for …
How can they call themselves an internet company but have low quality. And they do nothing to fix it. If most of their reviews are 1 stars means they should probably fix something but that’s too much work and effort on their part.
Absolutely terrible. I have been with Speed Connect for about three years and have struggled with the service they provide the entire time. I live about 2 miles out of town and this is the only provider I can get at my location. To start …
Connection problems from the start. Slow speeds and the response from them was “well we only say you’ll get UP TO a certain speed”. So for 99% of the month you get nothing and if it works for 1hr they expect payment in full. No credits no …
Internet speeds are fair at times but are poor most every evening. Other reviews share the same concerns. The problem is not our router and rebooting the computer or system is never helpful. Some of the tech reps have been very …
I have had Speed Connect for 7 or 8 years. The service has been consistently good, and the price has been better than most ISP’s in my area. In the Thumb it is hard to find reliable service with speeds and data plans that are budget friendly. Speed connect has delivered that for me.
I have been increasingly frustrated by the level of service that is available from this company. 3 years ago I told everyone that asked how happy I was with the product that was provided. The past 6 months have been TERRIBLE! Rural …
What can I say but SLOW connect. I requested in January 2018 to be upgraded to Platinum Service so I would not have any data cap. I get a computer email response but no one calls or emails me about it. Now they want to bill me for …
SpeedConnect never ceases to amaze me at how afwul their service is. I’ve called them countless times to attempt to fix my connection, but never has it resulted in any improvement. They don’t care about their customers, they do nothing to …
Well after months and months of problems and them giving me the run around for the entire months of January and February, we have switched services. Basically they dragged their feet knowing that they were gonna get another month of …
UPDATE: Speedconnect charged me $118 after I cancelled my service. Having disputed half of a months charges when they would not cancel my internet when I was out of contract, and the internet wasn’t working, they just charged the amount …
If I could give this company a zero star, I absolutely would. They provide internet “service” (use that word lightly) at the business I work for. EVERY SINGLE DAY THERE IS AN ISSUE WITH INTERNET GOING IN AND OUT OR JUST COMPLETELY OUT. This …
If you’re looking for a provider who’s connection is down more hours in a day then it is working, then SpeedConnect should be your first choice! …
Awful, awful, awful 4 year experience…please don’t use this company regardless of availability. There are needful charities who can benefit from your money you’d be giving away. They took 69.95 mo. for years from me, expecting to get the …
This company has the most awful connection and speeds I have ever seen. Don’t let any salesperson persuade you into the 2 year contract because they know it is a terrible service. I mean, just look at the reviews for this company… (1.5 …
I’ve really just had these guys for days at this point, but it is going well enough so far. The install tech, Noah, was a good guy who was professional and seemed concerned with doing the job right. There’s a small antenna on the top of …
It’s not a bad service, when it actually works. I don’t understand how you can advertise 10Mb speeds when I never see it above 5. Seriously considering looking elsewhere since I’ve barely even been able to use Netflix let alone play a game …
GREAT INTERNET!!
EXCEPT ON…
Friday nights at 8pm -12am …
I have been a customer for years. The service is deteriorating drastically. Not only have they greatly reduced their customer service hours, but they also have eliminated being able to contact them via email. Now it is impossible to get …
As mentioned before, if there was a way to rate this company with no stars, I would do it. I have been with them since 2009. We are talking about moving to a location to get better internet. This is not even good enough for web browsing …
Here we go again been down for over a week this time . They seem to have a lot of down time . Wish I had other options.
Speedconnect is the worst company I have ever dealt with. I would not recommend this company to anyone. Their billing department is the absolute worst I have ever spoken with. When I asked to speak with a manager I was refused the …
I have had this internet connection with these guys for years and have never had a problem works great in my area…
Do not do business with these crooks!!! They provide the worst internet service. I paid my bill on time for 8 years while they provided slower than dialup service when they promised 10 mb. When I finally found an excellent provider and …
**Update** I just wanted to offer an alternative to the poor service that so many people seem to be experiencing. We have contracted with Agri-Valley Services for our home internet. The service has been exceptional, internet speeds are …
I don’ know where to begin. First off the service they provide versus what they advertise should be criminal. Even when the service works, it works very poorly during the evening, when it is most needed. In the last 5-6 weeks, that does not …
Since Speed Connect updated it’s towers, I signed back up with them, and do not regret it! My previous provider was inconsistent, unreliable, and we couldn’t even run multiple devices at the same time. We have a small business in our home, …
Internet speeds are not what was promised, now have been without internet for almost a week with no estimated repair time. Called customer service and was talked over and down to, this companies employees have no respect for clientele. I …
Terrible service. Constantly losing signal and overpriced. Will NEVER use again. I would rather go back to dial-up. …
SpeedConnect is an oxymoron, it should be called NoConnect or SlowConnect. Normally, the internet is down and when it does work it is so slow, nothing will load. When you call, you usually have an extended hold time of anywhere from 10 to …
Did you know that this company is absolutely atrocious? My bill was almost $500. With that being said, it was because of an overage from reducing our bill from the unlimited plan to a set GB plan. After realizing we were going to go over …
Horrible service and very unreliable. We end up using our cell phones as a hot spot because speed connect simply doesn’t work. I’ve called countless times, had a service tech out, and all they do is blame their tower problems on Sprint. …
Have been with this company for 8 years. We have never in the 8 years have had good solid working wifi. They are nice when they talk to on the phone and in the store and keep promising its going to get fixed but see that the thing… they …
$60 a month for Internet that works slow at best and not at all on many occasions. They should really consider who they are willing to take on as clients before just setting it up. I’d rather they be like charter and just outright refuse to …
I understand in this time all place can’t find people to work. But really all our issues happen after your hours and weekends. We are in search of a new provider. The last year of service was not bad till the last 3 months. Get it together this is now way ti run a business.
If you have to work from home and need reliable internet this is not the company to go with. Not only is it unreliable but they are completely unresponsive to phone calls and requests. All I ever get are excuses and a promise of an upgrade …
These guys know exactly what they’re doing. Giving a cookie cutter service at a premium price. I don’t even know where to begin with how bad the service actually is. Multiple outages every day, sometimes lasting more than an hour. With our …
Had speed connect for over two years. Service only got worse and worse. Became unusable between 3 and 11 pm. Call tech support and they are of no use. They give you the run around and some were rude. I would recommend speedconnect to …
I’d call and complain but even their phones don’t work right now. No DNS and daily router reboots all week. Closest tower according to a speed test from the house was an hour drive last week. What the heck
My internet just stinks. I should only have to pay 1/2 price as it only works half the time. The repair guy was out here a couple days ago and said our modem was pointed in the wrong direction so he pointed it at the other tower. …
Have had service for 5+ years and good internet service for the most part. Seems like the only time I have trouble is when they are not available to help. Only available during the week and they are great then. I will be sitting without …
Internet is horrible. It has mostly been out all week. With all the money these companies get from the Government to make sure everyone has fast reliable internet this company does not deliver. If you have any other option try them first. This should be a last option only.
When we first had SpeedConnect installed in 2012 we had 12mbps. Since then I have never gotten anywhere near the number. As I write I am getting 4.76mbps. I’ve had techs come over and tell me that they oversold the tower and thats the best …
By far the worst service I have ever experienced. Tech support is not available nights or week ends. Goes down on friday no service all week end. Service is down more then its up. They get zero stars. I was offered a discount to keep …
My friend has been through so much pain because of this service. I cannot tell you how much more fun we could have had if this service actually functioned like a good internet company. So many years wasted, so many fun moments ruined by …
If I could give negative stars I would. Speed is down to 1.2mbps and internet tech couldn’t help. When I asked about a credit on my bill due to all the inconvenience for the business was told “no, switch providers”. So that is what I’ll be doing. Worst company I’ve ever worked with.
Same as every one else. It either doesn’t connect or it keeps dropping for days. I am constantly turning it off as they say and reconnecting. It doesn’t work.
Used to be decent compared to the other options around here but not anymore. They no longer answer their phones and don’t reply back to online forms. Just filed a complaint with the BBB against them, will see if anything arises from this. Horrible service but unfortunately living in a rural area they were the lesser of several evils.
Terrible service. No service on the weekend. Have been waiting two weeks for them to see what is long with the two towers nearby. Service department doesn’t get their messages and don’t call back. Our speed is.06.
Overall for what we needed it worked we have been with them for a long time otherwise 2 star never offered discount when service was down and never any weekend tech support. We lost service first of this month I had to do all the leg work …
I’ve been without service for over 10 days and it really sucks. Customer for over 5 years, I’ve had enough! No Netflix for me on my weekend off. Thanks alot Speed Connect! I don’t know where the name Speed came from 😒 try Turtle Connect that’s how slow the speed is. …
Would give them 0 stars if I could. Customer service is a joke, they don’t care. Outages all the time for days sometimes weeks long. Horrible stay away from these clowns.
The potential this company has is sadly undermined by a few employees who have little concern or training in business ethics. When it comes to resolving issues with customers they seem to fall short, not in every matter that arises but in …
Can I give it negative stars. 20 mb service tested at 1. Scheduled to fix twice. Fail. Tried canceling and asked for refund. Got another bill. Said they replaced router Kind of funny because no one was home. Asked if they broke into my house. He wasn’t sure. What a joke
Employees are helpful, Service is akin to hot garbage. To call this an internet provider is like calling a rock Einstein. This is one of the only services available in our valley and for that reason we have continued trying to make it work. In 6 months we have had functioning internet for 4 days. Cant wait for starlink.
Horrible customer service, internet has been out for three days now called today and was told to take my service elsewhere because they don’t know when it’s going to get fixed because they don’t have technicians in Iowa or Illinois
Have been customer for years. Steady deterioration in service. They have been completely down for 2 days, 10/19/22 and 10/20/22. I called in for repair update today on 10/20/22 and was told, “the repair techs tried to fix the issue but …
We have had SpeedConnect for about 5 years. We have often gone days without service which was frustrating. However, after a day without service we checked to see when it would be restored only to be told that SpeedConnect was no longer …
RUN !! RUN AWAY the worst company I have ever worked with . I couldn’t rate them with a 1/16 of a star not an option . it’s been 3 months since I canceled my internet with them and yet to receive my refund .they should be ashamed of themselves
Please stay away from this service if you have a choice. I’ve been forced to use this service for years, as there’s no other options for my address, and this is the absolute worst internet company I have ever encountered. Most recently, my …
The internet was out a quarter of the time. The time that it was working the service was horrible. About a week ago we were once again without internet and after 2 days I called customer service to see what was going on. When I got …
We have had Speed Connect for 5 years. Several times we have complained about outages or slow speed. I have been unable to upload pictures for a few months.. We lost internet a week ago and no estimate on when it will be back up in our …