Spencer Municipal Utilities provides municipally owned utilities, including water, electricity, telephone, cable television and Internet access to the residents of Spencer, Iowa.
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
520 2nd Ave E Ste 1, Spencer, IA 51301
Great service
Polite, knowledgeable and helpful.
Had to wait a long time. They are slow
SMU sucks all the bogus charges are a joke
SMU has provided good service at a reasonable price. I have no complaints!
Maybe get some better customer service people not like Cheryl extremely rude and did not want to answer my questions. I will not speak to her again.
Absolutely terrible. Always lose connection between 11-2 am Every night on the dot. Not worth the money.
Tremendous organization and great leader in the community. Responsive and engaged, with a committed team. Spencer is blessed to have SMU.
VERY POOR and RUDE customer service!!!!!!
Constantly wanting to put me on hold and doing so.
Smu is the wrost service I ever had they add to charges to your account without you knowing plus their customer service is worthless I will never get service from them again they do not care about their customers the only thing they care about is the customer money.
SMU needs to work out their Internal problems with the internet, because this whole month around the 5 am hr it always cuts out and I call and am I always get told that it’s a problem on their end. Quit dinking around with it!!!
The general manager of Spencer MU helped me out recently. He went above and beyond to assist me. What a great guy and such a great community.
The unreasonable charges that are the electric meter charge and the water customer charge are clearly examples of a company screwing its residents because of the monopoly it has. I have never had utility bills this high.
Its a business with no competition. A monopoly, they can do as they please. Not hard to see why there lowest paid employees are paid more than the majority of the population. Just raise the rates add new automatic charges and create dependency with a heavy backing from that tied in bureaucracy aka government.
It’s a rip-off. I had Xfinity back home where im from and for 50$ got 200mbs . Here I pay 100$ for 50mbs. It’s a joke . Add cable it’s more than the rest of my utilities combined!!!
Purchased a roku device to watch hbo. Only to find out its not available thru smu. It is thru mediacom and it is thru direct tv . But smu has the monopoly on renters here. If i try to get another provider it is ripped out of the apt. …
I would give them zero stars if possible. Lived in many places across the country from Alaska to North Carolina. I’ve never paid anything close to the charges through SMU. The water and electric charges are reasonable, it’s when they …
Just moved back here after being gone for 30+ years and still disappointing. My internet goes down every night and yet you want to charge larger city pricing? At least you should have continuous service…its not dial-up!
A person in customer service shut off my internet on a friday afternoon with no call or explanation. I called after hours and had it turned back on but the guy had no idea why it was shut off.
If could leave a zero star I would. They over charge way too much for internet (about $60 a month for only 10 mb.) It frequently disconnects and we are always told we should upgrade to 50 mb a second for $100. Switching to Mediacom ASAP …
Service is awful and goes out regularly
Update 11/2018 …
Well!!! After someone whom shall remain nameless and had his mail forwarded then took his name off the account, I had 0 clue when cutoff date was, I called crying not to have my services shut off, a fine example of narcissism 101, Ruth …
I was immobilized following a surgery. SMU shut off my internet because they can’t take a payment over the phone. They’re demanding a reconnect fee plus deposit. …
I got behind due to my dad passing away from covid. And unexpected funeral expenses and now I have covid. Not even 3 weeks later I have covid. They would not even give me 3 days extra to pay my past due (1 month). Very nice people. Hope you never get sick or have to take care of your loved ones funeral.
SMU is the best in town, not a single dropped packet with their internet.
Not only has our business account been screwed up MULTIPLE times, we’ve lost thousands of dollars because random services keep getting shut off with no explanation such as our voice mail, our caller ID, our phone was completely off for FOUR …
One of the worst customer service I spoke with in my life. I paid my bill on time every month for the last 2 years. I also paid my bill on time last month electronically. They drag their feet so they can just charge me a late fee. It may be …
WORST CUSTOMER SERVICE WE HAVE EVER ENCOUNTERED. my mother passed away in December. none of us siblings live near spencer and work fulltime. we were given a week’s notice to upgrade the cable. none of us could get there on a weekday. so we …
After moving from the area, I kept receiving bills. Called SMU a month after leaving to pay final bill. Two months after received yet another bill. Called SMU again and they say I still owe them money after I payed in full. This company is not organized for records, nor do I recommend them. Worst customer service.