Laclede Gas Company is one of the largest natural gas distribution companies in Missouri that provides valuable, reliable service to more than 600,000 residential, commercial and industrial customers…
My complaint is about customer service providing misleading information. Rep adviced me to get on payment arrangement and I agree for three months. I ended up paying the balance by the end of billing cycle. They kept the payment arrangement …
If I could afford to switch back to a wood burning heater or switch my house to all electric I would! Spire has to be the worst company I’ve ever had to deal with before and if I could find a way to never pay them a dime again that I could afford I would.
Got charged $15 because their auto pay feature on their website messed up and made my payment “late”. What is the point of an auto pay system that doesn’t auto pay.
A joke of a company!! They don’t care because they are the only provider at our location. If you can use someone else do it. !!! Terrible Customer Service and their fees are ridiculous.
Others said it before me. Irresponsible, unresponsive, rude, arrogant. ZERO service. They do NOT keep appointments, overcharge, ignore.
IS THERE ANY OTHER GAS COMPANY???
They had to replace a gas main in our street, so they had to come in our home and shut the gas off in the basement. The first guy, who shut it off, put protective booties on when he came into our home. The two who turned it back on, came in …
Incredibly disappointed since Laclede changed to Spire. Typical corporation that cares nothing for small business and use their monopoly to take advantage. Customer service reps and their repeated scripted lines make every experience with …
Just spoke with a representative by the name of Evangeline who was poorly trained, and not knowledgeable about anything concerning accounts and company protocols. She then transferred me to an “accounts resolution specialist” by the name of …
I know there are a lot of bad reviews but I actually think the Spire team was very friendly and helpful when I emailed for customer service. They were friendly and made the process of changing addresses very simple.
Waited all day for no one to come. Called a few days later and service was magically started with no one contacting me. Charge a $25 start up fee and they’re the only option in St. Louis. And they blamed the $25 fee on me saying I scheduled the appointment online and opted in to pay the fee.
Unfortunately, google requires me to give them at least one star. Absolute worst company Ive ever dealt with. I’ve been trying to set up an account and pay my bill. Everyone I talk to tells me something different I just want to pay my bill …
After struggling with the website and 800 number for 4 days, I found a local phone number on line. I spoke with Michelle Taylor at the St. Louis Downtown office. She was a delight to work with getting my additional service with Spire …
Spire has been to my house 3 times already to “move the meter” to the outside. It is still not completed. Each time is a minimum 3 hour window. At this point I would rather go to the DMV than deal with Spire. They make we want to invest in solar and wind energy.
I called 4 times to get an estimate. The 5th call was for a complaint that nobody followed up on. The 6th call in 3 months and I’m still waiting. I’d wait but the review couldn’t get any worse. Just my story.
Can I give Spire a 0 rating? They just replaced the line out in front of my house today and all of the sudden I have a broken line and gas leak. Apparently this is my fault, I can’t smell gas, the line has been broken and I need to handle …
As time passes things change. Back in the day when my grandfather worked here and my father started it was a great place to work. In the 30+ years as time passed things started to change. Most recently in the last three. …
Moved home to StL to help out with my father. Set up my account in November. My father was quite ill and on hospice so wasn’t focused on bills. Spire sent my StL bills to my old address from 3 years ago in Florida! Today I walked in to my …
They charged me for the month after I had cancelled my service and moved out. I explained the situation to them so they decided to attack me with collection agency over a $27 bill I should have never received in the first place.
I contacted Spire on Monday the guy was supposed to turn the gas on. Customer service said they did not need me on site to turn the gas back on…. 01/11/19… The guy called me on the phone 01/14/19 and told me he was on site was turning …
The Spire folks are tearing up our neighborhood in south St Louis. It would have been nice if someone told us what was going on, how long they would be doing it, and if we were going to be losing service. As PGE used to say in California, …
You would think after consistently getting a one star rating they’d fix the problems, obviously not. I’ve never made an appointment anywhere where I don’t get a time frame in which I’m expected to honor, “all day” isn’t a time. If I’m …
It’s now minutes after the 5 hour time window they were supposed to be here. My lovely service window was from noon to 5pm today. Posted the following on their Facebook page: So…. 3 weeks ago I get a letter in the mail that I am required …
Well I don’t even think I have to say it because it’s been said on here already so many times. This has got to be the worst company I have ever dealt with. What the hell are you doing spire? Guy calls and says he’s 15 minutes away to turn …
If I could give no stars I would. They are an ABSOLUTE nightmare. And of course there are no other gas companies so no choice for us. On a Tuesday night, I was doing my laundry before having to leave on a business trip Wed AM. …
I wish I could give them zero stars. For a gas inspection that I have to pay $150 for, the best window of time they can give us is between 7am-12pm. I don’t occupy this property, so have been sitting here since 7am with no ability for …
Upon logging onto the website to pay my bill I got a message saying that my meter needs to be serviced and that I needed to schedule an appointment for someone to come service it. Every single appointment window was 5 hours minimum and …
We have set up auto pay 3 different times (bank account first, then credit card 2X) and their system hasn’t taken it. Then we get a late fee letter after it’s due. All of my bills and payments for everything else in life are on auto pay and Spire is the only one I’ve had trouble with.
Customer service is terrible! Failure to keep scheduled appointments. Phone calls not being returned by supervisors. When I requested to speak with the supervisor of the supervisor I was speaking with my call was disconnected. It’s super unfortunate they are the only natural gas provider in St. Louis.
Spire continues to be well below average in customer service. When I transferred the gas over to my name for my apartment they transferred the wrong apartment and turned off my gas. They blamed this on the fact that they don’t use address …
Some of the worst customer service and business practices I have ever experienced. My fiance and I work regular 9-5 jobs. On Friday we come home to a small tag on our door handle that says, “Sorry we missed you” we wanted to give you a …
So far my service is alright I have not had any complaints since I’ve had service with Spire but over a year ago when I need customer service about an issue with my account they did not help me out that much,with what I needed from them. …
A Spire’s car ran a red light at a high rate of speed well past it turned red and narrowly missed me. I took a picture of the license plate and called the office in Shrewsbury not far from where it happened. …
Wish I could give no stars. Wait on hold forever and charge unrealistic fees. I’d rather pay more for a different company just so I never have to use spire again. Life long customer gone now so I’m happy with that at least.
This company is terrible. I provided the woman my social security number 3 times to open a new account. I was told my ssn was wrong. The 6th time the operator finally entered it correctly. …
Would leave 0 if possible. Requested to transfer service to my name on a new home after our offer was accepted and was told to call back closer to the closing date. Closing date comes and the the gas is shut off. They did it at 3:15 on a …
Only a customer because there is no other option. ridiculous appointment times, and if you don’t open the door for the technician in less than 30 seconds, they will leave and claim you missed the appointment.
I have been sitting her for a couple of weeks with no gas. Even though a pledge of $2500 dollars was made to my account! My bill was for $718.00, another $700.00 bill was tacked on from over 12 years ago that should have disputed. It’s …
The absolute worst utility company. I finally was able to purchase my first home. After i got my services transferred, I got a bill a few months later with an extra $200 tacked on. Contacted customer service they said it was from an …
Scheduled new service, made my deposit, they never showed up to turn the gas on. Called again, my deposit isn’t on file. The payment has been made, verified by my CC. These people are extremely unreliable, especially in winter, when you need heat.
My complaint is about customer service providing misleading information. Rep adviced me to get on payment arrangement and I agree for three months. I ended up paying the balance by the end of billing cycle. They kept the payment arrangement …
Great company
Haven’t been here
Jesse James used a gun.
Worst customer experience ever.
Dumbest service business model I’ve seen
Horrible customer service.i will be using the least amount of gas possible.
Atrocious customer service. Assume the worst when dealing with Spire
Worst customer service ever. Wish i didnt have to have this horrible company.
they don’t even answer phones during normal business hours. Goes to recording.
I hope the execs here all end up broken and useless just like their call system.
They charge you $22 a month even if you don’t use any gas.
Very easy to navigate through the web site and are friendly and willing to help
Both guys we’re very respectful and well-knowledged. Thank you for the great service.
Rude Customer Service
(hung up on me) Rude Emergency 🚹 on call staff that came out . ill call 911 next time …
They don’t work with you at all. Too many bad experiences but it’s a frickin monopoly
worst utility I’ve ever dealt with, rude customer service, phone rep called me a liar, I have phone records of when the tech called
Great company to work with.
Was very wonderful service nice friendly helped me out with no problem wasn’t on the phone more than ten minutes.
Horrible company. To reach them is like unbelievable
If I could afford to switch back to a wood burning heater or switch my house to all electric I would! Spire has to be the worst company I’ve ever had to deal with before and if I could find a way to never pay them a dime again that I could afford I would.
Got charged $15 because their auto pay feature on their website messed up and made my payment “late”. What is the point of an auto pay system that doesn’t auto pay.
A joke of a company!! They don’t care because they are the only provider at our location. If you can use someone else do it. !!! Terrible Customer Service and their fees are ridiculous.
Others said it before me. Irresponsible, unresponsive, rude, arrogant. ZERO service. They do NOT keep appointments, overcharge, ignore.
IS THERE ANY OTHER GAS COMPANY???
They had to replace a gas main in our street, so they had to come in our home and shut the gas off in the basement. The first guy, who shut it off, put protective booties on when he came into our home. The two who turned it back on, came in …
Incredibly disappointed since Laclede changed to Spire. Typical corporation that cares nothing for small business and use their monopoly to take advantage. Customer service reps and their repeated scripted lines make every experience with …
Just spoke with a representative by the name of Evangeline who was poorly trained, and not knowledgeable about anything concerning accounts and company protocols. She then transferred me to an “accounts resolution specialist” by the name of …
I know there are a lot of bad reviews but I actually think the Spire team was very friendly and helpful when I emailed for customer service. They were friendly and made the process of changing addresses very simple.
Waited all day for no one to come. Called a few days later and service was magically started with no one contacting me. Charge a $25 start up fee and they’re the only option in St. Louis. And they blamed the $25 fee on me saying I scheduled the appointment online and opted in to pay the fee.
Unfortunately, google requires me to give them at least one star. Absolute worst company Ive ever dealt with. I’ve been trying to set up an account and pay my bill. Everyone I talk to tells me something different I just want to pay my bill …
After struggling with the website and 800 number for 4 days, I found a local phone number on line. I spoke with Michelle Taylor at the St. Louis Downtown office. She was a delight to work with getting my additional service with Spire …
Spire has been to my house 3 times already to “move the meter” to the outside. It is still not completed. Each time is a minimum 3 hour window. At this point I would rather go to the DMV than deal with Spire. They make we want to invest in solar and wind energy.
I called 4 times to get an estimate. The 5th call was for a complaint that nobody followed up on. The 6th call in 3 months and I’m still waiting. I’d wait but the review couldn’t get any worse. Just my story.
Can I give Spire a 0 rating? They just replaced the line out in front of my house today and all of the sudden I have a broken line and gas leak. Apparently this is my fault, I can’t smell gas, the line has been broken and I need to handle …
As time passes things change. Back in the day when my grandfather worked here and my father started it was a great place to work. In the 30+ years as time passed things started to change. Most recently in the last three. …
Moved home to StL to help out with my father. Set up my account in November. My father was quite ill and on hospice so wasn’t focused on bills. Spire sent my StL bills to my old address from 3 years ago in Florida! Today I walked in to my …
They charged me for the month after I had cancelled my service and moved out. I explained the situation to them so they decided to attack me with collection agency over a $27 bill I should have never received in the first place.
I contacted Spire on Monday the guy was supposed to turn the gas on. Customer service said they did not need me on site to turn the gas back on…. 01/11/19… The guy called me on the phone 01/14/19 and told me he was on site was turning …
The Spire folks are tearing up our neighborhood in south St Louis. It would have been nice if someone told us what was going on, how long they would be doing it, and if we were going to be losing service. As PGE used to say in California, …
You would think after consistently getting a one star rating they’d fix the problems, obviously not. I’ve never made an appointment anywhere where I don’t get a time frame in which I’m expected to honor, “all day” isn’t a time. If I’m …
It’s now minutes after the 5 hour time window they were supposed to be here. My lovely service window was from noon to 5pm today. Posted the following on their Facebook page: So…. 3 weeks ago I get a letter in the mail that I am required …
Well I don’t even think I have to say it because it’s been said on here already so many times. This has got to be the worst company I have ever dealt with. What the hell are you doing spire? Guy calls and says he’s 15 minutes away to turn …
If I could give no stars I would. They are an ABSOLUTE nightmare. And of course there are no other gas companies so no choice for us. On a Tuesday night, I was doing my laundry before having to leave on a business trip Wed AM. …
Not yet hooked up to gas and already appalled by the most unsatisfactory level of service beyond expectation: …
I wish I could give them zero stars. For a gas inspection that I have to pay $150 for, the best window of time they can give us is between 7am-12pm. I don’t occupy this property, so have been sitting here since 7am with no ability for …
Upon logging onto the website to pay my bill I got a message saying that my meter needs to be serviced and that I needed to schedule an appointment for someone to come service it. Every single appointment window was 5 hours minimum and …
We have set up auto pay 3 different times (bank account first, then credit card 2X) and their system hasn’t taken it. Then we get a late fee letter after it’s due. All of my bills and payments for everything else in life are on auto pay and Spire is the only one I’ve had trouble with.
Giving 1 star because cannot give a lower rating than this.
Terrible experience with Spire Gas Company in St. Louis, MO. …
Customer service is terrible! Failure to keep scheduled appointments. Phone calls not being returned by supervisors. When I requested to speak with the supervisor of the supervisor I was speaking with my call was disconnected. It’s super unfortunate they are the only natural gas provider in St. Louis.
Spire continues to be well below average in customer service. When I transferred the gas over to my name for my apartment they transferred the wrong apartment and turned off my gas. They blamed this on the fact that they don’t use address …
Some of the worst customer service and business practices I have ever experienced. My fiance and I work regular 9-5 jobs. On Friday we come home to a small tag on our door handle that says, “Sorry we missed you” we wanted to give you a …
Found the site slow to log on, once you get on it’s seamless
So far my service is alright I have not had any complaints since I’ve had service with Spire but over a year ago when I need customer service about an issue with my account they did not help me out that much,with what I needed from them. …
A Spire’s car ran a red light at a high rate of speed well past it turned red and narrowly missed me. I took a picture of the license plate and called the office in Shrewsbury not far from where it happened. …
Wish I could give no stars. Wait on hold forever and charge unrealistic fees. I’d rather pay more for a different company just so I never have to use spire again. Life long customer gone now so I’m happy with that at least.
This company is terrible. I provided the woman my social security number 3 times to open a new account. I was told my ssn was wrong. The 6th time the operator finally entered it correctly. …
Would leave 0 if possible. Requested to transfer service to my name on a new home after our offer was accepted and was told to call back closer to the closing date. Closing date comes and the the gas is shut off. They did it at 3:15 on a …
Only a customer because there is no other option. ridiculous appointment times, and if you don’t open the door for the technician in less than 30 seconds, they will leave and claim you missed the appointment.
I have been sitting her for a couple of weeks with no gas. Even though a pledge of $2500 dollars was made to my account! My bill was for $718.00, another $700.00 bill was tacked on from over 12 years ago that should have disputed. It’s …
The absolute worst utility company. I finally was able to purchase my first home. After i got my services transferred, I got a bill a few months later with an extra $200 tacked on. Contacted customer service they said it was from an …
Scheduled new service, made my deposit, they never showed up to turn the gas on. Called again, my deposit isn’t on file. The payment has been made, verified by my CC. These people are extremely unreliable, especially in winter, when you need heat.