Spokane Urology is the largest and longest-standing urology practice in Spokane, Washington. The team of dedicated board-certified urologists and urologic oncologists takes pride in thoroughly educating their patients about their condition and treatment options. They believe that patient partnership is essential when it comes to selecting the ideal treatment. The skilled team at Spokane Urology understands that urology is a complex and rapidly evolving field of medicine, and their specialists have experience treating many urological conditions. They offer many state-of-the-art treatments for a wide variety of ailments, including benign prostatic hyperplasia (BPH), overactive bladder, urinary incontinence, prostatitis, urinary tract infections (UTIs), and kidney stones. With a team of highly-skilled oncologists, they also offer diagnostic testing for an array of urological cancers, including testicular cancer, bladder cancer, prostate cancer, and kidney cancer.
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
1401 E Trent Ave Ste 200, Spokane, WA 99202
Anytime I call nobody answers and they NEVER call back. We have to go into the office just to get a simple answer.
Happy shiny people. Especially Dr.Evan Carlos!
Very pleased with Dr. Maccini, he is a very professional and sincere practicioner.
It is now 78 minutes SINCE my scheduled appointment time… STILL SITTING IN THE WAITING ROOM!
Long waiting line. But it went very quickly.
Professional folks here as well as friendly. Very pleased with their work.
He’s a good Dr. Helped me alot. Thanks Dr. Mancini
Takes weeks to get results and my dr has no bed side manner. If I could go some.place else I would.
A Rockstar, Thank you so much!!!!!! Curtis Rick Jones staff is beautiful ❤️
Visit went great, every topic was covered, felt good about visit afterward.
Professional, polite, and provided relaxed atmosphere. upmost concern over one’s well being. Thank you
They don’t like complicated health issues.
Excellent office and great work by Dr. Office staff was very helpful.
I love Dr. Deters and NP Galazka! They are so amazing and caring!
Great doctors, staff, and good office set up.
I have had a positive experience each visit. Very pleased.
He is such a wonderful Doctor and takes a personal in you as a patient.
The procedure is never pleasant but everything else….the Doc, staff, office is all first class.
Forgot to go over result of testing. Had to remind them. Otherwise very helpful and well detailed on treatment options.
I am very grateful to the doctor Maccini. This is a very professional and caring person. Thank you very much
Great staff and Dr’s. Usually in quickly and The Dr’s are friendly and knowledgeable.
Very informative and helpful, took the time to answer all my questions and created a sense of safety surrounding my upcoming procedure.
Very pleasant experience. Feel so much better after having kidney stones taken care of.
Very nice to my client, personable in person staff. Wasn’t impressed with hold time when calling
First visit with doctor. He was on time, Knowledgeable and efficient. Plan on seeing him next year.
My visit to Spokane urology helped out significant. Sue Cain was very helpful she explained every thing so that I understood the problem .
Have been waiting for a hour and 35 mins and have not been seen by anyone. It is about as fast as going to the ER
Dr. Deters and the staff at Spokane Urology are great. I would recommend this practice to anyone who is needing urologic care. I trust Dr. Deters completely for my care. This office sets the standards that other Urology practices should strive for.
Rude pa with no bedside manners. You’re working with sick people or people in a lot of pain, have some compassion
10 minute wait time and very friendly staff. I feel people mostly review when they have bad experiences so I wanted to share a positive one.
Very efficient, warm and caring atmosphere and I eft with a feelig of trust for my healthcare.
I think the good Doctor is tired and overworked. His bedside manner leaves something to be desired.;
The staff and the doctors are always kind and helpful, just firmly in their business to keep people out pain and discomfort.
Dr. Deters and the staff were all terrific. The Dr was personable and thorough.
Madison McDonal provided information in a very clear manner. I really appreciated the time she spent and effort she made to explain my test results!
I’m sitting in a room now. Been here for 30 min. No doctor. I waited in the waiting room for over an hour before this. If you don’t have enough staff, don’t schedule people. I have other obligations.
I was treated with kindness and respect during my visit, first time patient there.
Very knowledgeable and pays attention to details. Explains everything to you and answers all questions. Works with you and your schedule if he can.
This place is bad stay away for here
I am very pleased with the responsiveness of Dr Kruger and her assistant. She addressed my concerns to my satisfaction and with kindness.
a little hard to find at first, the Dr I visited was friendly and receptionist are friendly and helpful. the nurse I had was friendly and knowledgeable about questions I asked
Our family has had 2 run ins with different doctors from this group & both were horrible. Dr mikkleson performed a stent placement in my left ureter during my pregnancy & has no bedside manner nor respect for his employees. Dr Fairchild …
Its so nice to have an appointment when you get to see the Doctor at your appointment time which is always the case at Spokane Urology.
Too long of waits on hold as well as return phone calls. Great staff and doctor Kruger is good I hate to see her leave
I am Very Thankful for all that has
been accomplished so far …
Good Communication …
I was nervous prior to visit. Dr. Macinni and staff were so helpful and caring that I felt a lot more comfortable.
Dr Deters is very easy to understand and explain your medical situation so you can make your own medicaltreatmentdecisions. Highly recommend Dr Deters.
Seems to be amazing.. Clean, nice, new building. Staff is friendly.. Dr. is very informative, He made sure I understood everything..
A very Professional first time office visit and felt all possible covid protocals followed in visible detail and office procedure and information flow to allow an Annual Exam of a 80 yr old Sr gave no concern results very important peace of mind
Edit- For the record, I didnt call over a holiday. I called the Monday before Thanksgiving for a patient with a years history with this office so they knew the care that was needed, and it wasnt much.
I showed up at 10:50 thinking my appointment was at 11:00. The receptionist Tina failed to inform me my appointment was actually at 11:50 until I asked if I was checked in correctly at 11:30. Then I waited until 12:30, 40 minutes after my appointment, to see anyone. A total of 1 hour and 40 minutes waiting. Horrible service.
ARNP Rachel is very personable. She has a great deal of experience, and seem excited and happy in her work
They know me. I’m just not a patient. Everyone is attentive and caring. Makes a possible awkward appointment comfortable. Thank you!
Everyone was really great. Dr made everything very understandable. Staff at the office treated me very well, showed concern on how I was feeling .
I was a. Referred from a different DR Voelzke schedule me in right away Has addressed my problem veary professionally. His staff are
great and professional also. Thanks to all of them.
I went in for a consultation for a procedure today. It turns out I’d forgotten my wallet and wasn’t able to pay the copay. I was refused service. When I asked to use one of their office computers to pull up my credit card number via …
I appreciated the time and thoroughness given to my issues during this visit. I was comfortable asking questions, felt I had been listened to, and my concerns were addressed completely to my satisfaction.
The Doctor and his staff are wonderful. There is a slight disconnect between the front and back office is sometimes frustrating to get information in and out.
Rachel was professional and exhibited a genuine interest in my concerns. She answered all my questions and provided a very positive experience.
Dr. Deters was kind and caring when he came to see me after the biopsy and gave me results. It was something i expected but to hear it was hard. I trust him and we will see what happens next.
They are rude and disrespectful to their clients and when you want to try to say something about what is going on they retaliate. I would not recommend them to anyone or my family because of what they did to me.
Dr. Pearce answered my questions professionally and alleviated my fears. He was honest and forthcoming. He referred me to the specialist who could help me the most.
My husband is a patient at Spokane Urology and we are both very confident with the care he is receiving. The whole staff is awesome.
Dr. Voelsky is kind, compassionate, skilled, and treats you like, you and your issues are important. I would recommend him to anyone.
Dr Kruger,
I enjoyed our visit and appreciated our discussion and your confidence in me following a conservative course. I would like to offer you my very best wishes on your future course.
The staff was friendly. I didn’t have to wait long. Was in and out and had an appointment at imaging within a couple days
Worst service ever! Everytime I called for a first time appointment it went to voicemail, then never received a call back. Then once I got ahold of someone they said they needed more documentation from my doc. Once my doc sent it, they …
After suffering for over 40 years, Dr. Bryan Voelzke and his team have provided me with a permanent solution and I couldn’t be more pleased and deeply grateful. Dr. Voelzke and his team at Spokane Urology have literally changed my life.
Dr. Maccini is cordial and professional. He listens, then responds appropriately. Provides relevant information. Am completely satisfied with my visit.
Dr. Pierce is a quality doctor because he listens and offers comprehensive advice. I feel
confident I’m getting the best treatment possible.
I would not have even given this office a one star but had to rate. I was physically injured during my exam and left bleeding. It felt like an assault. I ended up in the ER the next morning. I asked for a refund for my copay and they …
I don’t give out 5 stars as that would be perfect and perfection is hard to reach. Mary Poppins said, ” practically perfect in every way”. That has been my experience with Dr Maccini.
Doctors and staff are excellent, making an appointment or reaching them is not.
Up to 20 minutes on hold time before contact. Need more phone staffing.
I had a great experience with Dr. Pearce. He was very professional, and was fantastic before, during, and after the procedure he performed on me!
I have been a patient at Spokane Urology since January, 2019. I have been seen by Dr. Voelzke and by Dr. Deters. I have a strong family history of bladder cancer, and had several procedures by Dr. Voelzke to find and diagnose the cancer. …
The least pain of any surgery I have experianced. took hydrocodone the night after surgery and NO pain meds in the 2 weeks since. EXCELENT job
Excellent doctor and friendly, efficient staff. The Doc himself is a quiet guy, but caring and considerate in his own way.
All of my procedures have been done professionally and to my satisfaction. The staff is friendly and knowledgeable. I highly recommend Spokane Urology.
Idk what wrong this place every time I’m calling for make a appointment no answer it all stay on the line for, hours why no answer because lazy people
Was in back and getting prepped within 20 minutes. Most pain free medical procedure I have ever gone through. Thank you Dr. Lance and Hailie. You were both amazing and made me totally at ease.
My husband has met with Dr. Maccini once.
He seemed to be a caring doctor. Need a follow-up appointment which has been difficult to get until September.
Dr Pearce and staff made me feel comfortable and had my best interest in moving forward with procedures. My Best.
Couldn’t have experienced a more professional and quick response from Susan Cain and her staff. It was exceptional in all respects and very appreciated given today’s healthcare climate.
Ms. Galazka is professional, kind and thoughtful medical staff. Yet she is very personal, cares for a patient’s spiritual and physical well being. Thank you.
Physicians are great…the only negative thing I have to say is that when calling the office it takes FOREVER to actually get a live person on the phone. Would have given a 5 if was better customer service in that area.
Dr Walker was very helpful and explained everything very well.
Dr. Krueger is insufferable. She put a ureteral stent in me, leaving me in screaming agony for TWO DAYS before bothering to call in some pyridium to ease my suffering. By then, I had already got in with my GP, and he gladly helped me. I was …
Sue Cain and Yvonne were both extremely helpful and empathetic during my recent visit. Thank you for your excellent care!
Dr. Lance was prepared, listened to my questions, gave me interpretations, opinions, options and a follow-up plan. I recommend him and his staff. …
The front desk personnel are always quite friendly and understanding of a patient’s time. he phone service is sketchy so I have to stop in person to get service, but times are tough.
Dr. Lance explained the options and potential procedures in a way I could understand. He took time to answer my questions. Dr. Lance provided a timely update regarding the lab results and what the next steps would be.
My wife and I are very pleased with Rachel. She is very knowledgeable and helpful, is very friendly with a good sense of humor, answers my questions, and follows up quickly.
Dr V took the time to tell me exactly what he wants to do based off my condition and explained the procedures that are possible that we will decide upon once he gets cat scan results. Very intelligent kind and matteroffact
Great doctors here, very helpful!
I was very happy with my visit to see Dr. Voelzke. He was very amiable and helpful with the questions I had. He was able to resolve my problem rapidly and fix my condition without having to return multiple times.
Dr Lance really cares about quality of life post operation. He strives for it to be the best it can be. My wife and I appreciate his goal to eradicate cancer!
Impossible to get ahold of anyone. waited 2 weeks left 4 voicemails, no call back. 🙁
Left my wife hanging. Terrible service with no empathy. A real lack of pain management. Terrible Terrible Terrible
Worst response team can’t ever get an appointment scheduled
Wow!!! I am impressed with this office, awesome staff great Dr, we were able to get in the next day. Surgery scheduled in less than a week!!!!!!
With symptoms of an infection I was able to secure a same-day appointment with Dr. Mikkelson. Wait time in the waiting room was less than 3 minutes. Wait time in the exam room was less than 10 minutes. Spent enough time with Dr. …
Dr. Mikilson has a great bedside manner speaks frankly and has high credentials.
They are always on time and scheduling is easy.
The office is new and modern.
First appointment. Dr did great job of explaining process and setting expectations. Also helped explain steps I could take to improve recovery time.
Always pleasant experience if you can use that phrase about visiting your urologist. Very attentive, gives you impression that he’s no hurry which is unheard of these days.Been going to Spokane Urology since 1989.
I can never get ahold of anyone and no one ever calls back so…
Not the most fun reason for having to go here but it is nice to have doctors and an entire staff that are friendly and helpful. They were very upfront about billing which to me is huge. Couldn’t ask for better service.
I absolutely loved my attending physician. She was super sweet and personable, made it really easy to open up to her and talk to her about some sensitive issues.
I had a vasectomy done there with Dr. Kruger and she was quick and it was a little painful, nothing I wasn’t expecting, and she was gentle. I had no swelling or bruising and you could hardly tell I had an operation the next day. For me my …
Poor customer service and extremely rude sexist doctor. I am not racist at all but this doctor was very clear that he was above women and the other “doctors and physician assistants don’t know anything” because he’s the specialist. …
I recently had to use Spokane Urology for a semi-emergent problem and all I can say is, “Wow.” From scheduling to the assistants to Dr. Voelzke everyone was amazing. Dr. Voelzke in particular is hands down the most patient, attentive, …
Patient is Donald Woodruff. Dr. Macinni knows his stuff. On the ball. Knew exactly what to do. I believe he saved my life. He explains everything well. and doesn’t rush you. So grateful to have him as my doctor. Trust him with my ongoing care. Absolutely would recommend Dr. Macinni.
**CHANGED REVIEW TO REFLECT THE FACT THAT THEY CALLED ME AFTER THIS REVIEW WAS POSTED** Is Spokane Urology real? Does it exist? Is it a thing? Their phone number and website certainly indicate so. Good luck actually getting an appointment …
HE is the best he saved my life. i can not say enough good about him.
I like Dr. Lance, he is friendly and is very up to date with his experience. He is through and cares sincerely for his patients well being. I highly recommend him!
I received a reminder phone call to check in at 9:00 am for a 9:15 appointment. I arrived on time for a scheduled blood draw – a 5 minute procedure. I waited for an hour and was repeatedly told I was “next on the list”. I finally had enough and left. A simple explanation about why there was a delay was all it would have taken.
I was diagnosed in Portland in Sept. 2018 with renal cell carcinoma (left kidney). It had metastasized in my bones, a tumor had eaten thru my humerus and another tumor had grown around my L5. I immediately received radiation for the …
This was my first “remote visit” with Dr. Deters.
Went smoothly in spite of my IT limitations!
Dr. Deters is always prepared and has checked my patient history, so we can discuss my next steps to maintain a proactive healthcare approach.
Office staff were professional & competent. Dr Maccini was prompt, capable & responded knowledgeably to all my questions. I highly recommend Dr Maccini & plan to visit his office again later this year.
We appreciated the personal care we received from Dr. Maccini at our recent Online Telehealth follow up visit. It didn’t feel any different from our in person visit. Dr. Maccini was professional and yet took a personal interest in our …
Dr Maccini was very caring about my husbands concern. We are so glad that we FINALLY have a urologist who cares about his patients and doesn’t brush off our concerns! We both are so glad that we gave Spokane Urology AND DR MACCINI another chance!
Not Rita Moore-Warren Moore. We share e-mail. great experience with Dr Kruger. I am very sorry to see her move. She is a knowledgeable, compassionate and wonderful doctor and I wish her well.
insufficient information shared with patient. big rush start to finish. was not told that i would bleed for three days and get urinary infection from a ” consultation”.
The worst experience of my life inwas yelled at for asking one question by the doc carlos made a complaint to management and asked for a new doctor was told they would investigate got a referral from an er doctor to a new doctor in same …
It took six months after being referred by my doctor to get an appointment. An xray and ultrasound showed kidney stones too large to pass. There was no communication from the office after I got these results. I have been in pain, and had …
What a joke . Doctors who yell at patients for no reason should be ashamed of themselfs. Period!! What a waste of a referral. Very Unprofessional
Its already hard enough to get my boyfriend into these places , and you treat him like this!! I have no other words besides the phone call im about to make to this doctor.
Sue Cain is the best for many reasons. She is concerned about me and takes the ‘time’ to make sure all my questions are answered. It is really hard to find ‘great’ medical care. I would rate Sue Cain 5-Star.
the staff was polite and well informed. the doctor was very compitent, and pregnant that shows a dedication to her job and patients although she seemed a bit nervouse.
Awful. Whenever I call to get records you have to leave a voicemail and they never return your phone call.
Worst place ever had rude doctor who banned me from office for walking out of appointment he didn’t want to answer any questions and denied I had something wrong with my bladder that literally another doctor seen inflammation in when doing cystoscopy. Be wary!
I was very impressed with Dr. Voelzki “s skill and knowledge during my procedure. He seems to be genuinely concerned with his patient’s problems and wants to be able to alleviate any recurrences. I appreciate his availability when I had questions both before and after my surgery. Thank You.
Dr. Galazka was thorough in her inquiries as to concerns I had, answered my questions fully, and offered suggestions as to my care in the future. I felt treated with respect in my exam and that I was given enough time in everything.
While Dr. Deters is an excellent urologist and has great bedside manor, I can honestly say I have never had such a terrible experience with a doctors office. You can expect a minimum of a 1 hour wait for all appointments, to be put on hold …
Dr Lance and Spokane Urology provide the best health care possible. I have been a patient of Dr Lance for a little over 2 years. Dr Lance is a very caring person and takes great pride in providing great services to his patient’s. I have …
Dr. Voelzke improved my life 1000% and has made my life so much easier. He is the most patient and knowledgable doctor we have ever met! We cannot thank him enough!
I was promptly helped with the issues that I had, and felt much better after this visit. Those that assisted me were very courteous and knowledgeable. I will definitely continue to go there when I need their expertise.
We did it over the computer. My son and Dr. Deters staff set it up. It works great..almost like being in his office. We did the same things that would have been done if I had made an office call. Dr. Deters gets an A++ from me. He’s right …
Recently my PSA score elevated quickly leading to a diagnosis of prostate cancer and robotic surgery removal of my prostate. I had the good fortune of being referred to Dr. Levi Deters of Spokane Urology and have received exceptional care. …
I have been seeing Sue Cain for years. She is fabulous – listens to me and what I want, is patient and adapts to my situation, I always leave feeling good about the visit and encouraged to stay on track. I drive 1 1/2 hours each way to see her. Without hesitation, I recommend her.
I have been very pleased with the medical care provided by Dr. Lance, who performed a partial nephrectomy on my right kidney. However, the front office staff is a definite detriment to this practice. In order to schedule a follow-up visit …
Dr. Deeters was great, he has a caring way about him
I highly recommend this doctor and Spokane Urology
I had a tumor on my kidney that had to be removed …
Sue Cain is hands down one of my favorite docs. She always time to listen and willing to help you in anyway possible. She is very caring and compassionate hard to find that these days.
Please listen to the many poor reviews as your experience will likely be similar and you have other options for clean, professional and respectful of patients time. My husbands initial consult took forever to get on the books. He changed …
Great doctor but the administrative is not the best. 3 times I have asked them to forward the notes from visits to my primary care physician. My primary care has only got 1 of the 3 visits. I just got off the phone with them and I got the ” …
My experiences with the team at Spokane Urology have been positive and encouraging, which is huge when you’re battling cancer. The receptionists, schedulers, physician’s assistants, and the doctors treated me with genuine compassion and …
Sue ARNP is wonderful. She actually listens to you. She is actually trying to help me with my issues. The first time I have felt listened to and that we are a team trying to fix my problem. She talks to you like a human being and makes you feel very comfortable. So happy to have found her.
I have nothing good to say about my experience with this office. From scheduling, appointments, staff to surgery and then follow up the experience was dreadful. The staff was cold, unfriendly and felt very rushed. Unlike any doctors office …
My husband recently went in for a vasectomy. We had our consultation a month ago, no issues. Front office receptionists were friendly. Had no issues with wait times. The assistant brought us back to get my husband prepared for the …
The medical staff seemed fine, but customer service is horrible. I’ve tried calling 4 times and no response. The first time, I was caller #47 and waited 52 minutes. Then when I got to #4 in line, I was disconnected. I’ve tried emailing and no response.
Working in health care I understand the limitations clinics can have, but I can honestly say this is the worst I have even been treated. After an extensive process just to attempt to schedule my appointment (multiple months) I was refused …
Was given prompt attention, appointment was on time. Staff and physician were courteous and efficient, if not particularly warm or friendly. That last piece is important to me. I like to feel as if I’m not simply a car being serviced.
The staff at Spokane urology are excellent. However, I would particularly like to complement Marissa and Erica, who helped with the procedure I had today administered by Dr Deters. Both women have a high degree of professionalism, but …
Dr. Lance provided helpful information both before and after a transperineal biopsy of the prostate. He is thorough and professional in relating to me. However, the office check-in always takes too long, and my wait time to see the doctor has never been less than 30 minutes past the time of the appointment.
It is the best office for this type of practice. It is a team effort from the front desk to the MA’s and the ARNP’s or NP’s and MD’s. They are professional and …
The entire Team at Spokane Urology created the best patient experience for me, ever.
From the friendly staff at the reception front desk to the back room Team. …
UNACCEPTABLE.
First, stop excusing yourself to all the reviewers saying that your getting a new phone system. You’ve known about it for a long time but haven’t done anything. …
I had a vasectomy completed by Dr. Deters. My consultation was in the beginning of October and the procedure was at the end. Everyone was very nice and cordial, even when I was late and lastly, I was blown away with how fast and painless …
Nice clean office in a new location. Dr. Pearce is fairly new to the clinic, and I hope he stays! Her is personable and professional and I’d like to stay with the same doctor and staff for many years!
I was diagnosed with prostate cancer and referred to Dr Lance by another cancer survivor. Dr Lance listened to my needs and concerns, provided possible procedure options, and communicated very well the pros and cons of each. He was …
Being this is the first time going to a Urology Clinic, I had no idea what to expect. Everything was smooth and done well; I had limited time, and the appointment easily fit within an hour with which I had. The staff was kind and professional, and I look forward to the follow up meeting.
Terrible patient care. Everything from start to finish was horrible. They never followed through with anything they said. From calling in a prescription for a simple antibiotic to follow up with labs and an ultrasound. Never once did …
I highly recommend Dr Maccini, he is very professional, called me with any results, f/u also. The procedure went very well. Went to sleep and woke up with no Boh.. woohoo!! I had a simple robotic prostatectomy. I was getting up 4-6 …
This is an amazing practice full of wonderful, caring people. They were able to get me in quickly after my referral, and the wait time was less than 20 min. They scheduled surgery at our convenience. Thanks too Dr. Deters and Spokane …
My visit with Dr. Pearce went well. He showed a lot of interest and concern in my symptoms. He gave good advice, and discussed a number of different treatments. In the end, because my PSA levels were going down, the best news was, no surgery was required at this time.
The staff and doctor was quite friendly, but showed little interest when it came to assuring me things were addressed. Of course this was my first time dealing with a kidney stone, but I felt somewhat ignored and quickly pushed aside. Trying to reach a person at the clinic by phone is virtually impossible…forever wait times
Drove a buddy there for his appointment to have some unmentionable procedure done. I never went in – waited in the rig.
He grumbled about the goings-on inside then BUT is bragging about the results …
Dr. Galazka knew her stuff! She also was very friendly and open for me to ask questions. I enjoyed her very much. I felt that I could depend on her for my needs in the urology area. …
Dr. Lance is very professional. We have complete confidence in him. He is very thorough. We look forward to the surgery for my husband and a great recovery. We just wish he wasn’t in such demand, so my husband could get in earlier.
Spokane Urology’s website allows you to “request” an appointment on their website and it states that someone will call within 24 hours to confirm. Their website shows many available times. I requested a time the following week, received …
Dr Deters is THE MAN!!! Very nice guy, as calm and cool a customer as any Doc can be. His knowledge of 1990’s hip-hop is impeccable! Staff was awesome, and almost disturbingly cute.
Dr. Mancini was very easy to understand explaining my disabled brothers Bladder issues. He ordered tests and did a thorough examination. We never felt rushed or uncomfortable in asking questions. I highly recommend him.
I was checked in for my appointment almost right away and called back to see Dr Volelzke fairly quickly after. Both doctor and staff were very welcoming and friendly and I was impressed by the Doctor’s knowledge and expertise in reconstructive urology.
Dr Deter did an excellent job at explaining everything to me, when I had a kidney stone emergency. Definitely will go back to him if I have any concerning issues come up again. Only complaint is the phone system at the urology clinic, sat on hold for 45 minutes to only get transferred to an extension that had a full voicemail…
The only drawback to this clinic is their communication structure. It does struggle. I was not in a hurry to get my procedures done but I did need to get something of a timeframe so I could plan accordingly. If they were swamped, a simple …
It was refreshing to have an appointment with a doctor who is not only professional, but has a light hearted and good natured personality. I was really apprehensive before seeing him, but after doing a thorough exam he put my mind at ease. I highly recommend him if you need a Urologist.
Nice clean facility and the doctor explained to where I could actually understand what he was talking about
Dr.Levi Deters was excellent in removing my prostate.
He saved all the nerves which was amazing.
Recovery was fast. After 4 weeks I was back to normal activities. …
Was in for my appointment within 10 minutes of finishing filling out my forms. Dr. Deters was in within 15 minutes. Had me in scheduling for my surgery in about 20 minutes after that. Dr. Deters listened to everything I had to say and my …
I was referred to Spokane Urology by my hospital after being in the emergency room with a 7mm kidney stone stuck in my uriter.
I call them promptly at 8am when they opened And I was on hold for 30 minutes. …
I went to the ER in the wee hours of Thursday with kidney stone pain; turns out it was a very large stone blocking the ureter and they had to do a same-day procedure to “save that kidney”. Thursday evening in recovery, Dr. Lance told my …
Dr. Pearce is an excellent doctor. He answers questions in depth and never seems to be in a hurry. Our experience with him throughout the diagnosis and subsequent surgery was absolutely the best. Thank you.
Dr. Pearce is a great Dr and he preformed my Ilea neobladder surgery. He is as qualified for this procedure as any Seattle doctor you may be considering.
I arrived early. Dr. Pearce fit me in. His nurse was efficient and thorough. He discussed with me options concerning my condition and listened to my take on the situation and together we made a plan that his office is coordinating with my insurance company and the imaging service in the area.
Would like to highly recommend Dr. Lance and staff. From the office staff to the surgical team was top notch and explained all the details not leaving any questions. The after care of Dr. Lance and team have been exceptional, with these …
My visit with Madison was great. The frustrating part was trying to set up an appointment – I was on hold forever. I actually hung up the first day. The other issue was contacting Madison regarding a Rx she ordered. The pharmacy needed …
The urologist whom I had visited for years retired suddenly last year. I had no idea where to turn, but fortunately my primary medical provider had positive experiences with Spokane Urology, and so he recommended them. It took a couple of …
My experience with the Spokane Urology clinic, and especially with Dr. Kruger has been nothing short of excellent. Dr. Kruger has a positive outlook and always speaks to you, and discusses with and always askes if you have any questions. …
I should have listened to all the negative comments surrounding this office. They don’t return phone calls. Voicemails went to limbo because no one returned calls. To make an appointment I waited 35 minutes, got tired, called back, and …
Susan Cain was very caring to my problem and offered different options to help with the problem. My only statement is they need a better way for you to get in touch outside of appointment times. Maybe you could even send messages to their inboxes rather than wait on hold and go through the system to state why you are calling.
I’ve been a patient of Dr. McDonald for some time. She is by far the finest dentist I’ve know in the short 50 years I’ve been scheduling my own dental work. Additionally, the staff is wonderfully happy, helpful, and considerate.
I was diagnosed with an 8mm kidney stone and was in HORRIBLE pain. Dr. Maccini saw me right away and added me to an already full day of surgeries. I’m so thankful for his quick response to me and for all of his help. Everyone working with him made me as comfortable as possible before my procedure and also called me when I got home!
Dr. Deters was very kind, as was staff. I had one appointment and was referred to PT. Unfortunately, I was never given any further expectations or process information for my issue. I have left multiple messages for a month, with no call …
Dr Deters took the time to fully explain my condition what he wanted to do to correct it and what my options were in layman’s terms. Then he was patient while he answered all of my questions and walked me down to the scheduler to make sure …
My very loved Spokane Urology doctor moved and I was nervous about meeting Rachel Galazka. But, my fears washed away as soon as she walked through the door. She was sweet and spunky while stilling exuding professional and thorough care for …
Being in the medical field myself, I always have anxiety going to a clinic I do not know much about. However, my first appointment eased my anxiety. Dr. Pearce explained everything in detail and gave me my choices straightforward. And when …
Wonderful staff. Worst phone experience with their phones. Spent over 42 minutes on hold! At a doctor’s clinic with a specialty, this wait time in unacceptable.
I appreciated the doctors straight forward approach. He assessed the issue concerning me, advised me he had experience with similar problems then suggested that day surgery was the best course. His manner and directness inspired a great deal of confidence in his proposed resolution of my issues.
Dr. Deters is an outstanding Dr. His professional expertise is unsurpassed. His demeanor and patient interaction are reassuring while being very informative.
My recent surgery went well thanks to Dr. Deters and his staff. Im very satisfied with the results.
Dr. Lance is now taking care of me. The people are the best. If you need this kind of help go here just be patient for they are jammed up since rockwood closed urilogy. Trust is 100 percent.
Dr. Deters and his staff were very professional and accommodating. Dr. Deters was straight foreword when describing my condition and the procedure he was going to use. He did this with companion and caring, …
It is painfully difficult to get a human on the phone without having to sit on hold for 20+ minutes. Their sense of urgency and prioritazation of patient care is questionable at best. I’ve had to call/ send myChart messages multiple times …
Great staff and doctors. One of the few that have Not sold out to the corporate assembly line medical here in town. In other words you are treated like a person not a profit item!
Doctor Pearce has shown great dedication to me s his patient. His follow up/ communication has been excellent . His support staff are wonderful as well. Everyone tries to be very accommodating of our needs/ wishes/ schedule etc.
The Dr was great and very informative. I was not impressed with staff before visit. I plainly stated I’m on disability. I can not afford to make this trip twice. If at all possible we needed to handle this in one trip. Each time I was told …
Dr Lance and his staff are extraordinary. I was referred to him by two other patients of his that were also my friends. I felt Dr Lance and his staff sincerely care about me and the problems I am having. They were professional, prompt with …
They say you are very important but don’t have people to answer the phone
All I want is to sit listening to their recording for minutes on end
How can you set up an appointment if they don’t answer the phone
Very friendly staff, if you can get them to answer. I’ve tried calling multiple times, over multiple days and left messages with their answering service after waiting on hold 15 plus minutes. Unfortunately, it seems that the staffing issues …
Horrible.
Eta …
Dr Maccini and his staff were amazing. I hope I never have to see him again (kidney stones suck!) but if I do, I’d want him to oversee my next procedure.
Dr. Macini is a great physician. The office is very professional. Lisa, his scheduler is amazing. I had 2 surgeries last year and am so glad that I went to Spokane Urology. I haven’t had to wait long when I get checked in for appointments. The staff is pleasant. Wouldn’t want to go anywhere else!!
The wait was short, and the doctor is competent. Assistant may have been new. She asked, “Are your medications updated?” What does that mean? I assume her job was to update my medication list, but couldn’t communicate that to me …
I’m left with Spokane Urology as my only local option after my regular urology office closed. Spokane Urology is extremely inconvenient to get ahold of. Plan at least 30-60 minutes hold time and then plan to be put on hold again when …
Terrible service. A 20 minute hold is a short hold time with this group. Took weeks to finally get an appointment for a consult, which the Dr. did not show up to. After he missed and I waited on hold 35 mins to let the office know, he …
I hate to even post this review, but had to vent my frustration.
Doctors you need to fix the front office Patient Representative/Scheduler on phone answering problems. For one the recording says the agent will be with you …
Went there today to help my grandpa and the far right heavy set front desk girl was completely rude. Everytime we have gone in there there is one nice person and the rest of them are just very standoffish and cold. I work in healthcare and it is completely unacceptable that they think this behavior towards patients is okay.
Waited on hold for 15+ minutes, then someone picks up just to say, “Spokane Urology, can you hold for just one more minute”. Immediately put me on hold again. Total hold time 40+ minutes. …
CAUTION: Patient care is not priority at this clinic. Phone calls not answered nor messages returned. My pharmacy has called multiple times for a refill, no response in over a week. As a retired practitioner/clinic manager, I’ve fired staff …
Spokane Urology has some phenomenal doctors. Rachel was very approachable with my questions and explained my situation easily to me. She went above and beyond to make me feel comfortable and helped me get the proper help I needed. Very thankful for my experience.
I have had few issues with prescription refills but there Dr seem to be good
Terrible communication!! Cannot get to dr. We have been in er 3 nights after their procedure. Dr will not respond. I am now standing in front of receptionist.
My daughter is been waiting over 2 months she had a 12 CM kidney stone that can’t pass and they won’t even have the decency to answer the phone or to call her back or to email her back. I know there’s a shortage but the woman who answers the phone is rude she shouldn’t even working with the public. This is wrong in every way
My experience with Spokane Urology has been a nightmare. I was referred to Spokane Urology for varicocele treatment. I had received an ultrasound in Newport that was mislabelled. I called to make an appointment with Spokane Urology (wait …
These guys are amazing Dr. Deiter is the best. I now have a much better quality of life I’m grateful. If you have any concerns about getting help in this area of your life go for it! Laser surgery with little discomfort and a week out and I feel like a 13 year old lol.
Would not recommend. I had two visits with this clinic. I tried to contact the MA regarding clarification on my medication however she never returned my call so I just waited until my 2nd appointment. Following my 2nd appointment I tried to …
This clinic is the most I have ever had to fight to feel seen or heard. The doctor I saw (Carl Walker) is very kind and informative (albeit runs consistently 20-45 minutes late and just gives the impression that he’s too busy for …
The only urologist in Spokane. Doctor I spoke to was nice, staff rude. I never got my results I needed. They will never call you and you barely will reach them 20 min on hold for an operator to tell u they will call u back. Just so …
Took my grandfather here. Initially the staff have extremely rude attitudes as a whole. Unacceptable especially when dealing with the elderly who suffer from serious ailments, as if the experience of going to these places isn’t bad enough. …
My limited experience has been painful. 2 calls with 30 min. wait times on hold to even get to talk to someone, 2 times my virtual follow up appointment has been moved. I was charged $300 for a 5 min. call with the Dr. to discuss a lab …
Horrible. They’ll lie to you about check in time and appointment time. When i booked an appointment it was for a certain time. When i called to confirm I was told the same time. When I get here I’m told I missed the appointment and it was 2 …
Got a referral from my doctor and was told I would be called, never recieved said call and had to reacj out to them myself.. Reception seems to be so overwhelmed that customer service goes down the toilet. Calls to the office can put you on …
This office is completely inept. It has taken me months of wait time and hours of waiting on hold to finally get an appointment scheduled. The most recent event is that they can’t even follow simple directions to send a prescription to …
I hate to write bad reviews, but I can’t let this one go. I have been trying to make an appointment as a new patient, and I just simply can’t get through. I live 90 miles away, so I decided to go in person to make an appointment. The …
learn how to operate on yourself be a lot faster then contacting this office with one number no email no other way but to wait hours on hold. Covid destroyed our health care.
The medical professionals are great the front desk people need more training. And the fact that it took over an HR and half waiting on the phone to even schedule an appointment.
You’ll wait on hold for 30 minutes just to get their “answering service” that can’t help you and only takes a message that will never receive a call back. They cancelled my husbands appointment last minute that had been booked for months …
If I could leave 0 stars I would. In their mission statement they say they take pride in their communication with their patients. Ha! What a joke! They ask you to contact them if you have any questions. They ask you to be patient about …
Honestly if I could rate this place a zero I would but since one star is the lowest I can go it will have to do. My significant other was coming in to get a kidney stone REMOVED which was confirmed by the hospital and his primary care …
I never leave reviews, but i just have to. The doctors and staff are great, but this office is absolutely awful. This office has so many patients that they are drowning. If you call you will average an hour on hold. After my surgery I had …
RE comments from those who have had a hard time getting through to scheduling and having appointment dates far in the future: please be aware there is a critical shortage of urology services in Spokane at the present time following the …
They seem nice, found some answers out, now a surgery, staff a bit cold, Doctor is attentive to my needs, high volume of patients. Nice building
My relative had the displeasure of being referred to this office. If you want to be seen by caring staff, do not go here. Your RNs need training specifically Haley.
Very busy. Had to wait in line quite awhile to make appt. Difficult location to get to due to construction by WA State DOT. But I made an appt at their new location in Spokane Valley. Much more convenient.
This office does not care about it’s patients. If it did they would answer the phone. Instead one is on hold for anywhere from 30 minutes to an hour and then transferred to an answering service. Then you leave a message and never get a …
Dr. Shane Pearce, of Spokane Urology, along with his team and staff did an excellent job taking me through my diagnosis of prostate cancer and subsequent surgery, with the upmost professionalism and service I have ever received. Dr. Pearce …
Tried to get a different doctor who doesn’t throw temper tantrums or is aware that other people exist. Nurse said Dr. Carlos is the only one available. What happened to Narcissus after staring at his reflection?Aren’t very good choices here.
I feel bad for those who have to go here. They are the only urology office around and have horrible customer service. Never able to get ahold of them. Myself and my PCP have called over 30 times in the past 2 weeks and left messages and no …
I don’t really care about the shortage everyone is experiencing. My relative has a serious issue, we have now ALL called daily for SEVEN FLIPPING WEEKS and while they say they will call back within 72 hours, they never do. 30 minute phone …
Spokane Urology is the perfect example of why people hate going to doctors. I struggled to get my first appointment scheduled but finally was able, I was sat down with the scheduler and told she would call me Monday to schedule the follow …
Nothing was explained to us about there being one urologist in Spokane. We tried getting through to make an appointment for my husband and waited a long time. Dr. Michael Maccini nurse called my husband back and was very rude. While I was …
Called several times to get an appointment. Showed up to the appointment after they moved it again in my chart to a later time / date. This was after I called several times to try to talk to someone to confirm a sample drop off. They then …
I was referred to Dr. Shane Pearce for my condition (which required surgery). The wait time was extremely long as there’s a shortage of urologists and I heard another office recently closed down in Spokane which caused a higher influx of …