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Springdale Water Utilities (AR) Reviews ( 45 )
So rude. Unprofessional. They don’t care if you have an infant baby who needs water they will shut it off.. money runs this town.. the saddest place on earth the disgust me.
Absolutly terribble communication. They have shut our water off twice without a notice. This company is horrible. I wish there was some recourse to take against them.
Attitudes. Like no one is happy to work there at all. I suggest working on some customer service, seeing as this is a service everyone requires. Even while making a payment the women at the front desk are rude.
I called to make sure my name had been off from my previous address. The lady on the phone was very rude and said yes it’s been off and just ended the phone call as I was explaining more!.
Paid my bill and they still shut my water off! They said they would get someone here to fix it but haven’t heard from anyone! Worst service I have ever came across from any company!
This company is ridiculous, pay $35 for a guy to come turn on your disconnected water.
Was told 3 hours ago someone was on the way, I would think you could afford a GPS with that $35.
Cant get through to customer service. Wait on hold to hear pretty music
Then it begins to ring, they answer and hang up. Great customer service. Too bad they are the only water company to choose from.
Early morning called to ask questions and ladies at this place just very rude no customer service at all my service is not even disconnected and I got to pay extra to keep it on this is crazy cause it’s the last day it’s fine tho I got to pay my water I need my service on its just that I wasn’t told this on 2 days before I called
Need to cancel service, but I can’t because the account is under my wife’s name. That’s fine, I’ve got her DL #, DoB, etc. Still a no go. My wife doesn’t get off work until after close, hence why I am calling.
This is crazy, I can’t set up water over the phone because I don’t own a printer. In 25 years of moving, I never had to go in person or print a form to set up service with the water, power or gas. They are really old fashioned and backwards.
Seems like the workers always have an attitude and they shut u off over $68 never heard of that crap before. Washington state never did that. They’d let you rack up 1,000 before ever shutting off. Not saying i want too, but damn….not to …
I called them this morning needing water shut off to a building so that we could fix a water heater and within 20 minutes they showed up at the property. We truly appreciate their speed.
Every single customer service representative at this office must be a miserable person, they are the most rude people I have ever spoken with and I always get the same amount of rudeness every single time for the past four years. They are …
I’ve gotta say. I never deal with a person at any of my utilities, other than my water. (I’ve had a bad water line) I’ve gone in there several times, and can honestly say, I’ve not had a bad experience, except for one person. I’ll keep an eye out bc I have to go in AGAIN. We’ll see 😉
Springdale Water can learn a lot from Black Hills Energy or any of the local electric companies. You’d think a single phone call could take care of a transfer. Nope! No wonder they only have 2 out of 5 Google stars. Maybe someone should start a competing local water company. Bet their customer service will pick up then.
Paid my past due bill online and called to let them know so they could turn it back on. She said that she couldn’t give me a time but that it would be back on this afternoon. 4pm still no water so my husband called and they said they had …
I have learned over the years to SAVE my receipt. THREE times they have attempted to shut off my water even though I paid, and they are never polite or apologetic about it. I’ve also noticed that they charge an extra fee during a rainy …
Got back in town from a work trip and the water was off. Paid my bill, the reactivation fee and then some. Waited til Monday and called. Said they would send someone to turn it back on this morning. Came home from work at 5. Still no water. So, now I have to wait another day for their office hours. It’ll be 4 days without water. Thanks
They have no problems shutting water off at 5 PM on a Friday but then don’t know when the bill is paid to turn it on unless YOU CALL THEM!! They won’t call you or even knock on the door to notify you but demand notification. I truly wish there wasn’t a monopoly on water companies.
The automatic bank draft form with all of our information(water account number, phone numbers, names, address, BANK ROUTING NUMBER AND ACCOUNT NUMBER) and a VOIDED CHECK was given to a random person who PHYSICALLY went down to the …
Springdale water utilities is awful! My bill for just water, sewer and trash was $105!!! I called and spoke with a lady, whom I can only presume, hung up on me! I called back right away, asked for customer service, and no one ever picked …
Bill due on a Thursday. Forgot to bring my stub with me. The very esteemed front desk clerk who probably has a PhD, of course, said my identity could not be verified by just my name, two forms of government issued photo ID, and knowledge of …
We’ve paid our bill in full on time for 4+ years. So when we got a letter for non-payment, threatening to turn our water of in 7 days we were a bit surprised. When my wife called in to see what happened–she wrote the check and was 100% …
Springdale water and utilities is the worst, if your a week late they will be knocking at your door to turn off your water. I’m talking a $35 dollar bill and they will shut off your water. Then make you pay an extra $35 in late fees. Called …
Unbelievable how terrible the reviews are but they are true! This “utility company” is absolutely horrible! Customer service is rude and wildly disrespectful. Water is super affordable, while electricity is expensive but one might think …
They need some smart supervisor or manager over there or update system They are not able to fix easy problems. I made payment at this morning at 8:19 AM . I put confirmation number and invoice in water valve hole . They came to here and …
Used for over a year in an apartment. Shut off our water on 3/9 and they still took money for an entire month of water. Considering they will also charge the new tenant for an entire month of water they are double dipping on payments. Should be illegal but is definitely a shady business practice.
Overpriced . . I live alone and pay $41.95 monthly . . the price never varies. I don’t even need trash/recycle but that isn’t an option. I have not had to deal with their service, so I can’t speak about that, but many others here do.
They are much better than 30 years ago. At least they give you a weeks notice. They are a private company that responded to our needs back in the 1960s. Otherwise we would be finding chicken feathers in our water again and other gross stuff.
some of the most disrespectful, unprofessional, unhelpful people I have ever encountered. it’s a shame you HAVE to do business with these people. the staffs constant attitude & the hatred they have for doing their job is just ridiculous.
Would give -5 stars actually. We were charged 120 for a deposit for service. We didn’t actually move into the home, we moved into a different one. We stepped foot in the house for less than 30 minutes and when they processed my refund since …
I’ve always paid by automatic draft. Printed on latest bill “Do not pay – Auto Drafted on 1/25/2023”. On 1/30 I receive a past due notice. I have until 1/31 to pay or they will disconnect my water!!! ONE DAY!!! …
So rude. Unprofessional. They don’t care if you have an infant baby who needs water they will shut it off.. money runs this town.. the saddest place on earth the disgust me.
Fast service
Passionate, fast
I mean it’s cheap
is there not an after hour number to call?
Good luck with them if they answer!!!!!
Great and kind service for a new resident.
Great customer service; Friendly and quick to help!
Bad service… horrible. You work to assist me not for me to wait on you for so long
Agree with all previous 1 and 2 star reviews
great people only downside if you pay online it takes a whole week to show in your banking statements so i always fear im late on a bill
Absolutly terribble communication. They have shut our water off twice without a notice. This company is horrible. I wish there was some recourse to take against them.
Attitudes. Like no one is happy to work there at all. I suggest working on some customer service, seeing as this is a service everyone requires. Even while making a payment the women at the front desk are rude.
I called to make sure my name had been off from my previous address. The lady on the phone was very rude and said yes it’s been off and just ended the phone call as I was explaining more!.
I go every month to pay my utility bill. They seem nice. I don’t think they’re rude.
Paid my bill and they still shut my water off! They said they would get someone here to fix it but haven’t heard from anyone! Worst service I have ever came across from any company!
This company is ridiculous, pay $35 for a guy to come turn on your disconnected water.
Was told 3 hours ago someone was on the way, I would think you could afford a GPS with that $35.
Cant get through to customer service. Wait on hold to hear pretty music
Then it begins to ring, they answer and hang up. Great customer service. Too bad they are the only water company to choose from.
Early morning called to ask questions and ladies at this place just very rude no customer service at all my service is not even disconnected and I got to pay extra to keep it on this is crazy cause it’s the last day it’s fine tho I got to pay my water I need my service on its just that I wasn’t told this on 2 days before I called
Need to cancel service, but I can’t because the account is under my wife’s name. That’s fine, I’ve got her DL #, DoB, etc. Still a no go. My wife doesn’t get off work until after close, hence why I am calling.
Blocked off my parking space for a month. Dug up sidewalks and parking lot. Never explained why. Very poor communication. Not impressed at all.
This is crazy, I can’t set up water over the phone because I don’t own a printer. In 25 years of moving, I never had to go in person or print a form to set up service with the water, power or gas. They are really old fashioned and backwards.
Seems like the workers always have an attitude and they shut u off over $68 never heard of that crap before. Washington state never did that. They’d let you rack up 1,000 before ever shutting off. Not saying i want too, but damn….not to …
I called them this morning needing water shut off to a building so that we could fix a water heater and within 20 minutes they showed up at the property. We truly appreciate their speed.
Every single customer service representative at this office must be a miserable person, they are the most rude people I have ever spoken with and I always get the same amount of rudeness every single time for the past four years. They are …
I’ve gotta say. I never deal with a person at any of my utilities, other than my water. (I’ve had a bad water line) I’ve gone in there several times, and can honestly say, I’ve not had a bad experience, except for one person. I’ll keep an eye out bc I have to go in AGAIN. We’ll see 😉
Springdale Water can learn a lot from Black Hills Energy or any of the local electric companies. You’d think a single phone call could take care of a transfer. Nope! No wonder they only have 2 out of 5 Google stars. Maybe someone should start a competing local water company. Bet their customer service will pick up then.
Paid my past due bill online and called to let them know so they could turn it back on. She said that she couldn’t give me a time but that it would be back on this afternoon. 4pm still no water so my husband called and they said they had …
I have learned over the years to SAVE my receipt. THREE times they have attempted to shut off my water even though I paid, and they are never polite or apologetic about it. I’ve also noticed that they charge an extra fee during a rainy …
Got back in town from a work trip and the water was off. Paid my bill, the reactivation fee and then some. Waited til Monday and called. Said they would send someone to turn it back on this morning. Came home from work at 5. Still no water. So, now I have to wait another day for their office hours. It’ll be 4 days without water. Thanks
They have no problems shutting water off at 5 PM on a Friday but then don’t know when the bill is paid to turn it on unless YOU CALL THEM!! They won’t call you or even knock on the door to notify you but demand notification. I truly wish there wasn’t a monopoly on water companies.
The automatic bank draft form with all of our information(water account number, phone numbers, names, address, BANK ROUTING NUMBER AND ACCOUNT NUMBER) and a VOIDED CHECK was given to a random person who PHYSICALLY went down to the …
Springdale water utilities is awful! My bill for just water, sewer and trash was $105!!! I called and spoke with a lady, whom I can only presume, hung up on me! I called back right away, asked for customer service, and no one ever picked …
Bill due on a Thursday. Forgot to bring my stub with me. The very esteemed front desk clerk who probably has a PhD, of course, said my identity could not be verified by just my name, two forms of government issued photo ID, and knowledge of …
We’ve paid our bill in full on time for 4+ years. So when we got a letter for non-payment, threatening to turn our water of in 7 days we were a bit surprised. When my wife called in to see what happened–she wrote the check and was 100% …
Springdale water and utilities is the worst, if your a week late they will be knocking at your door to turn off your water. I’m talking a $35 dollar bill and they will shut off your water. Then make you pay an extra $35 in late fees. Called …
Unbelievable how terrible the reviews are but they are true! This “utility company” is absolutely horrible! Customer service is rude and wildly disrespectful. Water is super affordable, while electricity is expensive but one might think …
They need some smart supervisor or manager over there or update system They are not able to fix easy problems. I made payment at this morning at 8:19 AM . I put confirmation number and invoice in water valve hole . They came to here and …
Used for over a year in an apartment. Shut off our water on 3/9 and they still took money for an entire month of water. Considering they will also charge the new tenant for an entire month of water they are double dipping on payments. Should be illegal but is definitely a shady business practice.
Overpriced . . I live alone and pay $41.95 monthly . . the price never varies. I don’t even need trash/recycle but that isn’t an option. I have not had to deal with their service, so I can’t speak about that, but many others here do.
They are much better than 30 years ago. At least they give you a weeks notice. They are a private company that responded to our needs back in the 1960s. Otherwise we would be finding chicken feathers in our water again and other gross stuff.
I recently lost my account info to pay online. Went through the drive through and they helped me pay and gave Mr my info for future use online.
some of the most disrespectful, unprofessional, unhelpful people I have ever encountered. it’s a shame you HAVE to do business with these people. the staffs constant attitude & the hatred they have for doing their job is just ridiculous.
Would give -5 stars actually. We were charged 120 for a deposit for service. We didn’t actually move into the home, we moved into a different one. We stepped foot in the house for less than 30 minutes and when they processed my refund since …
I’ve always paid by automatic draft. Printed on latest bill “Do not pay – Auto Drafted on 1/25/2023”. On 1/30 I receive a past due notice. I have until 1/31 to pay or they will disconnect my water!!! ONE DAY!!! …