City Water, Light and Power is a division of the City of Springfield. From its inception as a tiny water works company in the mid-1800s to its role today … See more
Famous for mailing you outrageous bill notices on Friday evening, then they take off for the weekend leaving yours ruined with worry, unable to call in to verify.
And you aren’t even worth the one star rating. You have got to have the worst customer service anyone could ever experience. You NEVER get to talk to anyone NO MATTER HOW LONG YOU WAIT.
They are a monopoly and they are not supposed to turn our power off because we have family members in this household who absolutely need electricity for their bipap oxygen and cipap
Six+ power outages in three years. Surprised when a thunderstorm rolls in. I lived in Maryland for 25+ years and had fewer outages. Time to upgrade antiquated equipment I’d say.
CWLP Has a high record for discrimination against their customers they say that they offer relief or aid if you can’t pay your bill or year due to be shut off call to see what they could do told them my situation was told that I had a …
I signed up for service on a friday, that said they couldn’t get the power on until Tuesday, Tuesday rolls around and still no power, I call on Wednesday and it turns out they signed me up for power somewhere on keys avenue, I’m on seven pines. And then they connected me to a teller who wasn’t there!
I have read every review on here and I have to wonder if most of you are mad because you have to pay your bills?….it isn’t their fault that you owe money. They are just doing their job. …
The call in to pay service has not worked for months. There tends to be a long on hold time to talk with someone. Not to mention it says “you are the — caller in line” showing that their system is ancient and not working. I have brought …
Best service ever, this company keeps up with the times. I can pay my bill onlune, their policies and rates are reasonable, moving within their region is super easy. …
They backed over our mailbox while digging up our yard to tap into our water for the new home being built across the street, which is fine. What is not fine is not paying the bill for the mailbox and then spending 10 minutes passing me from …
Worst utility company out there customer service is trash and they shut my power off without a disconnect notice. If I could leave this with zero stars I would.
Customer Service is the worst I have ever encountered. They are very unpleasant and rude. They CWLP will cut off your heat if it’s electric the cost is very high for anyone. I have been so cold in my small apartment just to save on heat …
My mom called Cwlp nearly 2 hours ago because we paid the light bill around 2 a clock this afternoon and they never turned are power on. she talked to customer service and they said they were in the area but still haven’t turned the lights on. It’s pitch black in are house and my 2 year old sibling is in here.
Expensive! never answers phones or emails, cancels level pay after two payments even if it’s been pad back but then you have to wait a year to get back on it. When they cancel level pay you’re expected to pay back the amount they “took …
They need to train their employees and managers. On how to work better on folks trying to pay their bills. Customers could be going through hard times or having financial issues. They be trying to force folks to pay bills by their date. …
There are several areas that need improvement. For starters, the phone wait is way to long. I had to wait over 30 minutes to get a hold of a representative. Secondly, to initiate services, they make you show up in person at a location with …
Off to a great start. Sat on hold for 50 minutes before giving up. I am a new customer trying to get service. I live 3 hours away and they expect me to drive down and meet in person 2 business days before I need service. Turns out if you …
Good service
Great service
Quick and easy
Bad customers
They work with you
In and out fast
It’s ok
Really nasty to their customers ☹️
Treat customers like people….terrible customer service
Pathetic work, I can’t believe anyone would come to work to do that poor of a job and not even 7 days a week.
Provides energy so I dont have to burn coal or use oxen.
Long waits. Staff is okay. Could be a better experience for the user .
Seems tellers at Windows can lose payments and you have to pay for their incompetence.please don’t pay in cash…..
They made Walmart pull truck parking, no more spending money here
Famous for mailing you outrageous bill notices on Friday evening, then they take off for the weekend leaving yours ruined with worry, unable to call in to verify.
I give it 1star because every time i call i am on hold for longer than 30 minutes. No way it should take that long
And you aren’t even worth the one star rating. You have got to have the worst customer service anyone could ever experience. You NEVER get to talk to anyone NO MATTER HOW LONG YOU WAIT.
They are a monopoly and they are not supposed to turn our power off because we have family members in this household who absolutely need electricity for their bipap oxygen and cipap
30 minutes on hold and was hung up on!
Six+ power outages in three years. Surprised when a thunderstorm rolls in. I lived in Maryland for 25+ years and had fewer outages. Time to upgrade antiquated equipment I’d say.
CWLP Has a high record for discrimination against their customers they say that they offer relief or aid if you can’t pay your bill or year due to be shut off call to see what they could do told them my situation was told that I had a …
I signed up for service on a friday, that said they couldn’t get the power on until Tuesday, Tuesday rolls around and still no power, I call on Wednesday and it turns out they signed me up for power somewhere on keys avenue, I’m on seven pines. And then they connected me to a teller who wasn’t there!
I have read every review on here and I have to wonder if most of you are mad because you have to pay your bills?….it isn’t their fault that you owe money. They are just doing their job. …
The call in to pay service has not worked for months. There tends to be a long on hold time to talk with someone. Not to mention it says “you are the — caller in line” showing that their system is ancient and not working. I have brought …
Best service ever, this company keeps up with the times. I can pay my bill onlune, their policies and rates are reasonable, moving within their region is super easy. …
They backed over our mailbox while digging up our yard to tap into our water for the new home being built across the street, which is fine. What is not fine is not paying the bill for the mailbox and then spending 10 minutes passing me from …
Worst utility company out there customer service is trash and they shut my power off without a disconnect notice. If I could leave this with zero stars I would.
Customer Service is the worst I have ever encountered. They are very unpleasant and rude. They CWLP will cut off your heat if it’s electric the cost is very high for anyone. I have been so cold in my small apartment just to save on heat …
My mom called Cwlp nearly 2 hours ago because we paid the light bill around 2 a clock this afternoon and they never turned are power on. she talked to customer service and they said they were in the area but still haven’t turned the lights on. It’s pitch black in are house and my 2 year old sibling is in here.
you charge enough to your customers to hire people to answer phones. three days of trying at 10 to 20 minutes wait is ridiculous and still no answer!
Expensive! never answers phones or emails, cancels level pay after two payments even if it’s been pad back but then you have to wait a year to get back on it. When they cancel level pay you’re expected to pay back the amount they “took …
They need to train their employees and managers. On how to work better on folks trying to pay their bills. Customers could be going through hard times or having financial issues. They be trying to force folks to pay bills by their date. …
There are several areas that need improvement. For starters, the phone wait is way to long. I had to wait over 30 minutes to get a hold of a representative. Secondly, to initiate services, they make you show up in person at a location with …
Off to a great start. Sat on hold for 50 minutes before giving up. I am a new customer trying to get service. I live 3 hours away and they expect me to drive down and meet in person 2 business days before I need service. Turns out if you …