I’ve always bragged about how amazing SUB is for a electric Co around here but after what they just pulled I’m going to be telling everyone who’ll listen to specifically NOT move to Springfield just to stay away from SUB… we’ve been a …
Absolutely a horrible place if you pay for your bill twice and they take your money and dont notify you they just wont do anything about it and let you end up owing them 25 dollars on your next bill!
They have low rates compared to other Utilities in the area, and friendly customer service. When I requested a water quality report, they sent it quickly with all the requested information.
Definitely better than EWEB however that $3.50 “service fee” to pay my bill through the provided online portal system is a joke. Come on guys it’s 2019.
Just wanted to let you guys know that you have some really great drivers! This morning, after the wind storm last night, I went out to leave for work and found that both my garbage and recycling bins had been blown over into my yard. I …
You cannot call anytime, I called last night and spoke to the answering service. After a severe interrogation I was transferred to “on Call”. On Call said “I cant help you, call us back tomorrow, we open at 8:30am”. I have been calling …
I will say ya sub is way cheaper then eweb. Which is great. And the reason ill never move back to eugene.. However their customer service is by far the worst I have ever experienced. I guess I didnt understand something as was “explained …
Couldnt do less then 1 star but i would if i could, 1st off Id like to say this isnt entirely the staff or companies fault it was just an extremely scary frusterating bad experience. …
I get that things get crazy during massive power outages, but as a paying customer, I dont deserve to be hung up on when I’m only calling because I’m concerned about my tortoise that needs heat to live, especially when we’ve been without …
Reasonable for price. Pain in the….to pay my bill. Costs extra to do it on line. I shouldn’t be punished because I work a graveyard shift. Would be nice to be able to pay by phone like I do with everything else.
This company is the absolute worst I’ve ever dealt with. People said it would be cheaper than EWEB…I am failing to see where. They continue to door tag my house twice a month @$15 a pop, for a past due balance (all from the $600/deposit) they required. There is no winning.
Hate the online bill pay fee. It’s 2019… I’m doing this review from a super computer that goes in my pocket… however, the people, service, and price. Can’t beat it around here. Any time I have an issue they fix it immediately. Winter storm? Power back on in under an hour. Just called about a power outage now fixed in under 15.
they are heartless monsters whom turned my power off on my 8 yr old son and i so we could freeze last night because they said they didn’t wish to wait a two more days to get paid. may God have mercy on people like them.
I was a customer for 15 years.
They are one of the best companies in this region.
If there are problems in your world, they work with you.
Can’t wait to use them again when I find a new home.
My bills are usually pretty low with SUB but I will definitely say during this pandemic they have been extremely understanding and very helpful. I have never ran into someone rude or misleading. I have been with them for altogether 6 years.
Electrical service to my house has been very reliable and consistent. Everybody I’ve dealt with at SUB has been very helpful and friendly. Good rates on kWh too. Five stars.
I’ve always bragged about how amazing SUB is for a electric Co around here but after what they just pulled I’m going to be telling everyone who’ll listen to specifically NOT move to Springfield just to stay away from SUB… we’ve been a …
Polite and helpful people
The best
They have always been fair
Help the Peterson’s and quit being money grubbing cowards.
The best service I’ve ever had!
Extremely helpful and polite employees
This company is way better then EWEB, friendly and way less expensive.
Way cheaper then Eugene, and the costumer service people are very nice.
Love that they help low income family’s pay part of there bill liheap project share
2nd cheapest water and electric board in the state, great service, and quick to service problems in the area.
Very efficient and friendly. Love the lower rates and trying to keep costs under control (unlike our neighbor to the west).
Absolutely a horrible place if you pay for your bill twice and they take your money and dont notify you they just wont do anything about it and let you end up owing them 25 dollars on your next bill!
Horrible all around .eweb and sub are a joke..be careful about everything with them. .check make sure how much your deposit is ..never use again.
I have been with SUB for years. They are always helpful and responsive. No problems what so ever.
They have low rates compared to other Utilities in the area, and friendly customer service. When I requested a water quality report, they sent it quickly with all the requested information.
Definitely better than EWEB however that $3.50 “service fee” to pay my bill through the provided online portal system is a joke. Come on guys it’s 2019.
Just wanted to let you guys know that you have some really great drivers! This morning, after the wind storm last night, I went out to leave for work and found that both my garbage and recycling bins had been blown over into my yard. I …
cant log in and the robot gives me 4 useless options and receptionist is serious about not helping
Water faucet broke due to tree root !! The crew was out immediately!! Problem Solved! Even came back and replanted the grass!!! Most Excellent!!!!
You cannot call anytime, I called last night and spoke to the answering service. After a severe interrogation I was transferred to “on Call”. On Call said “I cant help you, call us back tomorrow, we open at 8:30am”. I have been calling …
Raised my rate nearly 50% over the course of three months. I moved and paid my last bill and canceled. Then they billed me again. Crooks.
I will say ya sub is way cheaper then eweb. Which is great. And the reason ill never move back to eugene.. However their customer service is by far the worst I have ever experienced. I guess I didnt understand something as was “explained …
Couldnt do less then 1 star but i would if i could, 1st off Id like to say this isnt entirely the staff or companies fault it was just an extremely scary frusterating bad experience. …
I get that things get crazy during massive power outages, but as a paying customer, I dont deserve to be hung up on when I’m only calling because I’m concerned about my tortoise that needs heat to live, especially when we’ve been without …
Reasonable for price. Pain in the….to pay my bill. Costs extra to do it on line. I shouldn’t be punished because I work a graveyard shift. Would be nice to be able to pay by phone like I do with everything else.
This company is the absolute worst I’ve ever dealt with. People said it would be cheaper than EWEB…I am failing to see where. They continue to door tag my house twice a month @$15 a pop, for a past due balance (all from the $600/deposit) they required. There is no winning.
Hate the online bill pay fee. It’s 2019… I’m doing this review from a super computer that goes in my pocket… however, the people, service, and price. Can’t beat it around here. Any time I have an issue they fix it immediately. Winter storm? Power back on in under an hour. Just called about a power outage now fixed in under 15.
they are heartless monsters whom turned my power off on my 8 yr old son and i so we could freeze last night because they said they didn’t wish to wait a two more days to get paid. may God have mercy on people like them.
I was a customer for 15 years.
They are one of the best companies in this region.
If there are problems in your world, they work with you.
Can’t wait to use them again when I find a new home.
My bills are usually pretty low with SUB but I will definitely say during this pandemic they have been extremely understanding and very helpful. I have never ran into someone rude or misleading. I have been with them for altogether 6 years.
Great service if you live in the area. Very cheap bills compared to competitors. Staff are always very helpful and friendly.
Electrical service to my house has been very reliable and consistent. Everybody I’ve dealt with at SUB has been very helpful and friendly. Good rates on kWh too. Five stars.