This company are a bunch of crooks. We rented a condo and they required that myself and the landlord set up an account and pay a deposit in order to get the water turned on (150 for me 500$ for landlord) and also a fee to reinstall the …
Yesterday a neighbor was having a water leak fixed. By the time I arrived home from work, another large leak had occurred a few houses down on the same street, and another rapid leak popped up across the street. The Springs Hill guys came …
Worst customer service on the planet. Your customers invest hundreds of dollars to just SIGN UP let alone pay a monthly minimum fee even if water isn’t used. The least you could do is be friendly when speaking to them.
Doesnt inform neighborhoods ahead of time that they will be shutting the water off. Claims the water will be back on “soon” and does so hours later. People on the phone are rude and seem irritated to answer simple questions
If i could give negative stars, i would. Right now water is drippong into the tub even though it is fully on. When i called to simply ask what was happening, i was told the person in charge would call me. She never did. This has now …
Don’t inform customers when they shut off water or give a time when it will be repaired. You will go days no water like that is liveable conditions this company needs to be investigated period. Would have been wonderful to know my house …
We’ve had water pressure problems occasionally, going on about a month or so. I had finally had enough and wrote in a report on a Saturday morning about 7am. I wish I could remember the man on call’s name! He called me within minutes, came …
The worst customer service I have ever experienced. They make it impossible to set up service, respond to any calls or emails, and especially now, they have not been able to provide any kind of answer to simple questions. Its ridiculous …
It has now been more than 28 hours since we have had water. I reported it yesterday around 3pm and have called twice since then to get some kind of update. They posted on their website this afternoon that the problem was due to the rolling …
Talk about price gouging. Minimum water fee of 50 dollars and THEN they start charging for your water service, at .052 cents a gallon. It may not seem like a lot, but it adds up quickly, and is more than double the rate of major cities. …
Worst water company ever!! Was told there was a leak on my end after hiring a plumber to tell me it wasn’t on my end they wouldn’t fix bill so now single mom has 1000 water bill!! There refusing to help and say that the water is still high …
First this company charges a $300 membership fee, then has the audacity to say “if you can afford a couple hundred thousand dollars for a new home, you can afford the membership fee” when I ask why it is that high. The representative was …
They charge you a minimum flat fee of $40 for water and $60 for sewer. I just moved here and I had to pay $120 for a month when it’s just one person. (i also only used water for 2 weeks since I was still staying at my old place) ridiculous!!!!
The delivery price for water in my area is crazy and we shouldn’t have to pay a flat rate just to have this water company. We get charged no matter what every month on top of water usage just to get water delivered. And I think they do this …
Am very concerned to see that the rate is going up, effective February 1. I feel that we are already paying a significant fee for a 2 person home. Can someone explain why the cost is so high and why it is going even higher? And a return envelope for payment is not even included with the bill! What about customer service??
flooded my house during a remodel, when asked to only connect not turn on meter, made me ill with raw water. And 300 dollar fee for connection, money I will never see again after talking to many former customers. Not sure why I have to use …
Springs hill said they can’t even install water on my property. My property is 500 feet from a subdivision. Complete laziness. Do everything you can to avoid this corrupt company. Nothing but snakes.
awful company, the cost of water and sewer is higher than my electric bill… and god forbid you an extension to pay your bill… you have to go down to their office to sign a form, they will not let you do it online or over the phone… …
The only utility company I’ve ever had to pay an essentially nonrefundable $350 deposit for??? Came from San Antonio where CPS and SAWS would either waive the deposit completely or it would be credited to your account after a set period of …
This company are a bunch of crooks. We rented a condo and they required that myself and the landlord set up an account and pay a deposit in order to get the water turned on (150 for me 500$ for landlord) and also a fee to reinstall the …
Hight much price $$$&
Poor service. No details when you call
What a horrible, greedy, leech of a company. Absolutely lacking in any semblance of customer service.
Garbage company that has ridiculous policies. Overpriced and the only option in my area.
Absolute ridiculous prices for water. The fact you have to pay base fee ontop of what you actually use is stupid
Yesterday a neighbor was having a water leak fixed. By the time I arrived home from work, another large leak had occurred a few houses down on the same street, and another rapid leak popped up across the street. The Springs Hill guys came …
Worst customer service on the planet. Your customers invest hundreds of dollars to just SIGN UP let alone pay a monthly minimum fee even if water isn’t used. The least you could do is be friendly when speaking to them.
Doesnt inform neighborhoods ahead of time that they will be shutting the water off. Claims the water will be back on “soon” and does so hours later. People on the phone are rude and seem irritated to answer simple questions
Worst water company I’ve ever had. Too bad there isn’t options
If i could give negative stars, i would. Right now water is drippong into the tub even though it is fully on. When i called to simply ask what was happening, i was told the person in charge would call me. She never did. This has now …
Don’t inform customers when they shut off water or give a time when it will be repaired. You will go days no water like that is liveable conditions this company needs to be investigated period. Would have been wonderful to know my house …
We’ve had water pressure problems occasionally, going on about a month or so. I had finally had enough and wrote in a report on a Saturday morning about 7am. I wish I could remember the man on call’s name! He called me within minutes, came …
The worst customer service I have ever experienced. They make it impossible to set up service, respond to any calls or emails, and especially now, they have not been able to provide any kind of answer to simple questions. Its ridiculous …
It has now been more than 28 hours since we have had water. I reported it yesterday around 3pm and have called twice since then to get some kind of update. They posted on their website this afternoon that the problem was due to the rolling …
Talk about price gouging. Minimum water fee of 50 dollars and THEN they start charging for your water service, at .052 cents a gallon. It may not seem like a lot, but it adds up quickly, and is more than double the rate of major cities. …
Worst water company ever!! Was told there was a leak on my end after hiring a plumber to tell me it wasn’t on my end they wouldn’t fix bill so now single mom has 1000 water bill!! There refusing to help and say that the water is still high …
First this company charges a $300 membership fee, then has the audacity to say “if you can afford a couple hundred thousand dollars for a new home, you can afford the membership fee” when I ask why it is that high. The representative was …
They charge you a minimum flat fee of $40 for water and $60 for sewer. I just moved here and I had to pay $120 for a month when it’s just one person. (i also only used water for 2 weeks since I was still staying at my old place) ridiculous!!!!
The delivery price for water in my area is crazy and we shouldn’t have to pay a flat rate just to have this water company. We get charged no matter what every month on top of water usage just to get water delivered. And I think they do this …
Am very concerned to see that the rate is going up, effective February 1. I feel that we are already paying a significant fee for a 2 person home. Can someone explain why the cost is so high and why it is going even higher? And a return envelope for payment is not even included with the bill! What about customer service??
flooded my house during a remodel, when asked to only connect not turn on meter, made me ill with raw water. And 300 dollar fee for connection, money I will never see again after talking to many former customers. Not sure why I have to use …
Springs hill said they can’t even install water on my property. My property is 500 feet from a subdivision. Complete laziness. Do everything you can to avoid this corrupt company. Nothing but snakes.
awful company, the cost of water and sewer is higher than my electric bill… and god forbid you an extension to pay your bill… you have to go down to their office to sign a form, they will not let you do it online or over the phone… …
The only utility company I’ve ever had to pay an essentially nonrefundable $350 deposit for??? Came from San Antonio where CPS and SAWS would either waive the deposit completely or it would be credited to your account after a set period of …