It is terrifying to think what I just got myself into with this company just to get the house I wanted !!! It has been over a month I have had to deal with idk how many people and have been hung up a few times while be “connected” on and …
WORST COMPANY EVER – OUR UNIT HAS BEEN OFFLINE FOR A YEAR THEY REFUSE TO SEND A TECHNICIAN AND SAY NEW 5G METERS ARE ON BACK ORDER. ENDLESS EMAILS AND CALLS AND HAVE GOTTEN NO WHERE. PAYING FOR A UNIT THAT ISNT PRODUCING. 12 YEARS LEFT ON LEASE – ISNT THIS SOME KIND OF BREACH OF CONTRACT ON THEIR PART??
Took over a Spruce contract after buying my house this past summer. They charged me $400 twice, and still haven’t refunded me despite proof from my bank that they charged me twice.
Absolutely criminal! I too have had multiple companies responsible for the system.None of them.has ever responded to my service request. My system hasn’t worked for 2.5 years
The worst company out there stay away they are not responsible and have the worst customer service in the world trust me they are a nightmare to work with
The worst company I ever do business with. Please DO NOT DO Business with this company. They are terrible I missed closing twice because of poor customer service.
You can sit on the phone for hours and you never get through. It takes weeks to have an email responded to and the question you asked is never answered. Bills are not sent out on time. Horrible service!
This is by far the worst company ever. They are rude and the customer service sucks. Questions you may have do not get answered if you’re able to get through.
Absolutely horrible service. I do not understand how they are still even operating as a company. No response to emails can’t get through to billing. One star is too high for this trash.
I called and emailed this company a million times .Finally made a complaint to BBB and someone finally called me and straighten everything out but now I don’t get bills anymore. …
There customer service is the worst I’ve every experienced don’t return emails or calls my system wasn’t monitored for 2 yrs in that time we had several panels out which increased our threw up every year.
Please report the company to the BBB in Texas. They promised to help but we need more people involved to get heard. It is simple and takes few minutes to end this nightmare.
Excellent diverse work environment! Company cares about their employees and customers. Competitive pay, good benefits and great leadership. I am very proud to work here and be a part of this team.
I would rate them a zero if that were an option. We are selling our house and everything is being held up bc of this company. It is making the process unbearable. This is an awful company….stay away.
we all need to get together for a class action law suit, have been double billed for months no resolution charged be $450.00 to subordinate so I could refinance my home, if you are a lawyer please take this on as a class action law suit
Horrible company for months been trying to contact them no call backs no email returns have got multiple bills that have been gradually increasing with no explanation as to why even when not missing a single payment never would I recommend this company to anyone
If I can give them a zero star I would. Honestly the worst company. Is there anyway they can just take my solar. I’m not done having to chase them with all the problems they’ve been causing me.
This company is a joke! They haven’t “posted my payment” in over 1 month and now they are threatening to send me to collections over a payment I have already made! No one answers the phone or emails you back!!! Don’t do business with them!
Absolute joke of a company. Can not get in contact with the company, phone call goes directly to an answering service. Was trying to get a document from them since 3/2/21 and it is currently 4/8/21 and got absolutely nowhere. AVOID THIS COMPANY SAVE YOURSELF A HEADACHE
Every review detailing horrible customer service and lack of communication is ABSOLUTELY correct! I have never had such a horrible experience with a company before. Energy Service Experts are NOT “experts” at all, they are horrible!
One of the very very worst service provider which has came across in my life time . Their customer care and SYSTEMS SETUP will make you crazy I wish this situation would change atleast in next 10-15 years … Never ever go for solar panel with this service provider
This company has delayed the closure on our home by over a week and is putting our transaction at risk. All they need to do is draft a transfer agreement and its taken weeks.
Similar experiences to everyone else on here. I bought my house in November 2020 with the solar panels already on it. I have never received a bill. I called in January and was able to pay the two months I owed. At that time I set up …
At this moment I have been on HOLD for “Customer Service” (No Service) for 1HOUR and 20 minutes – I am trying to just pay our bill. their online portal is BROKEN – Wow how dare they put Service in their name.
This company is trying to claim they have purchased the solar panels on my home, but they are trying to charge someone who is not on the real account and will not respond to any of my calls or emails. …
STAY AWAY. The absolute worst company to deal with. I would give 0 stars if it were possible. Every time there is an issue and I need to call them, I can be on hold for hours. It’s been 5 months of having the same problems and they have not …
I have experienced the same issues as many other people that have posted about ESE, with billing and unexplained fees, no costumer service, no returned calls or emails. I’m wondering if this is in fact a legit ompany or just another scam.
They took over my NRG account since this past October 2020 and HAVE NOT been able to reach anyone !!!! I have emailed numerous times and have been on hold at least 3 times for over an hour and had to hang up because could not wait…. No …
I set up the auto pay through their old billing website solarservice.account-access.net, for the past two months i just cant log in, it must keeps saying its invalid credential. CAN SOMEONE HELP ME HOW TO TERMINATE THE AUTO PAY!??!!
This company does not deserve one star. Iam a customer of Nrg this company bought Nrg out I did not choose this company.I have been trying to get in touch with them since March 25 keep leaving message no one calls you back so Iam going to …
Every comment here is correct and this business should not exist ! They cannot collect your money by phone properly or respond to email in a timely manner , long forever hold , poor service and portal is always down !!! I was forced to …
I would put before 0 star if it possible. We are doing the refinancing and the solar PUC is holding everything up for a month now. They kept charging our credit card for unknown expenses. The representative on the phone are so rude. This company is a scam.
This company is the worst. They took $183 more than what my bill was and will not give me my money back. I have spent over 4 hours on hold with no answer. I will be talking to the Better Business Bureau
Oh my gosh…. since they took over NRG solar…. my bills are incorrect…and can’t get in touch with them.. been on hold the first time today for over 2 hours…now another one hour 30…. I’ve emailed them over 6 times for someone to …
Scammers worst company ever. They are Shameful trying to scam their customers of $1000 to process a lease transfer to the new owner after paying them $345 transfer fee. We miss closing twice because of poor customer and unethical business processes. Please don’t do business with them.
Wait time is completely unacceptable for this company. Second time calling this week. Trying to find out why they took out $314.12 from my checking account when my bill was only $112.56. what ever happened to customer service??
no stars this company is the worst company I have ever done business with. DO NOT EVER USE THEM!!! Billing is behind, credit is behind, phones don’t get answered by billing department get answered by someone who doesn’t even know what company she is working for.
I wish there was a 0 star option. I have been having issues with my solar account from day 1. Their customer service is an absolute joke and they make you contact them to reset your password. No one picks up the phone, always get a busy signal. Everything about this company is garbage.
Absolutely horrible company. Nobody answers the phone, emails take 3 weeks to get a response and literally every bill in the last 12 months have been wrong. I purchased my home with solar panels already installed so I’m forced to deal …
we had American Solar Direct nrg and without notice they sold our contract to this energy service experts Spruce Power 3 impossible to reach and with zero customer service.
We will follow up with BBB
This company is a joke! We bought a house with their panels and it was the biggest mistake. You can’t get ahold of anyone and when we were in contract while trying to purchase the seller had to call many times just to get them to send over transfer papers!! Now we can’t get ahold of anyone on how to pay the damn bill 🤬 …
I do not know how a company like this is still in business, no responses to my inquiries, no assistance with ANYTHING! Why would i pay for a service in which i get NO support for
What an absolute joke of a company…when you call you give the operator you name and phone number and then they say they will transfer you to an billing expert…then they never transfer you…I do not believe that their are any billing …
Been with this company 5 years this November 2020. I did not receive my October’s statement, and I can NOT get a hold of them. Their numbers have been disconnected. All the reviews has shown their frustration as well and all of them took …
Real Goods Solar was bought out by this HORRENDOUS company. No one answers CALLS OR EMAILS EVER!! Zero help!!! Hours of holding to ask questions regarding billing and equipment . They should get NEGATIVE 5 stars. “Due to Covid you may experience long wait times- my ass” THIS company is a joke! We have filed with BBB and FTC
I experience the same problems with this company. Their phone number is off, they changed the payment method, so that I can’t pay my bills. Also they don’t provide me with my solar energy producing information. …
Just trying to reach someone for assistance is impossible. Trying to get and equity line of credit and the bank is looking for some documentation, I have emailed, called multiple times and you can not reach a support person? They finaly …
Hours on hold. Promised resolution. None achieved. Emails go unanswered. Paper bills have stopped. Online portal unavailable. Auto pay has stopped. People I’ve spoken to were pleasant, which is appreciated. It’s been almost three months of …
Taking advantage of COVID-19 vitims! My wife and I moved out of a home that they serviced in November 2019 and called to have our account information removed (we are tenants). Then in April 2020, while one of us is sick with the COVID-19 …
They are the worst. They never answer the phone, they send your call to a answering service and never call you back. I never had a problem with paying my Bill until now. They don’t even apply all of what I paid to my bill, now they say I have a past due amount. If I could give them less than 1 star it would be in the negatives.
I wish I could give ZERO stars, they are the absolute worst vendor I’ve ever dealt with and I’m in real estate. No customer service whatsoever, delayed my escrow for 2 weeks and asked for $400 extra to do their jobs. Billing is an absolute nightmare, don’t know how they are in business.
If I could give less than 1 star I would. We have had an escrow held up for this company to file a termination of UCC Filing (which literally takes 20 mins) for nearly a month. Calling doesn’t help, you can never get through, and when you …
This company is ABSOLUTELY the WORST!!! Like others have written, a one star is generous. I am trying to refi and in the last week and a half, I have called 20, count them 20 times. Been placed on hold for a total of 4 hours and 27 …
o stars. The billing, that should be monthly, is closer to quarterly, often with overcharging issues. I have been trying to cancel my service for several months, with a vast majority of the calls being put on hold without anyone answering. …
This company should be ashamed of themselves. I’ve called, emailed and nothing! My bill constantly has unexpected changes. They’ve started charging me a non ach fee, but how is that possible when they take my money out of my bank account …
Terrible Company. Problems, problems, problems!!! I have made numerous calls with promises of the supervisor getting back to me. The names have included Sarah T. and Ann J. They will not give last names. I can see why. No one gets back to …
I would give a 0 if possible. Most frustrating company I have ever dealt with and there are hundreds of other reviews to prove it. Solar transfer of our new home was a literal nightmare with them. If you have a chance … run away.
They operate the billing and customer service for my solar service. HORRIBLE service. You are unable to reach them via the phone. Left messages and they do not return calls. My last email took six weeks to answer. It is beyond frustrating to deal with this company. Something needs to be done.
Not worth the time but here goes. Paid my bills early, get late notices. Call three times, send in copies from bank showing payments, still getting later notices. Apparently no adult supervision with this company. Going to BBB and file a …
The worst company ever! I made numerous phone calls and emails regarding auto pay and it wasn’t until I spoke with a representative that has been with their company for 3 months, did I get any answers. Extensive hold times sometimes over 40 …
It’s been 10 months and this company haven’t fix the issue with my solar (not generating power). Their response time on email is 2months. I am getting billed every month and my account shows that i am generating which proves that their data …
Worse company I have ever dealt with. Same issues as everyone else. They have zero idea how much you owe and are constantly changing what you owe. What makes this worse I’m trying to refi and they keep putting a hold on my account and can’t …
I’m so utterly disappointed in having to deal with this company. You would think with how fast homes are selling they would have a bit more urgency when it comes to transferring accounts from seller to buyer. I understand that they have …
Worst than one star. Repeatedly tried to reach a person through their customer service phone maze. No luck. Mailed letter. No answer. Email to support took weeks to reply and they did not address my question. I simply want to pay-off …
The customer service in this company is awful. It’s very difficult to pay online. The way the page is design is very confusing. I sent an e-mail and they responded a month later. I called to complain about things that appeared on my …
DO NOT USE THIS COMPANY!!! I bought a house with solar then the company was bought out by this company. Due to the original lease I have no options. I will join everyone else who has given them 1 star because zero stars is not an option. …
Im with everyone else, ZERO 0 for this company. All of the sudden my bills are over $200, im a single mom living with one other roommate. The bills are not making sense. For Oct Due date, I have no paper statement, I can NOT get into my …
Horrible customer service. You wait forever on the phone to try and make payment only to be Forwarded to a third-party answering service to give them a messages they should be answering back in 48-72hrs. Week later and still no call back. …
This is the worst solar company in the world. They can’t manage their billing, their customer service is HORRENDOUS, and they offer no services or value to us or our solar panels. If there was ever a reason for Google to allow us to give 0 stars, this company would be that reason.
VERY disappointed in this company. They acquired the billing from NRG who I have been leasing my solar from for the past 7 years. NEVER have I had to wait to call NRG for a question, nor have they ever goofed on a billing. I held on the …
Like everyone else on here, I would give them a 0 if possible. My bill is skyrocketing, I call them daily and send an email daily. No one responds. My bill went from an average of $235 in the summer months to last month being $890. I never asked to be with this company, my account was transferred.
Where do I begin? The fact that I can’t get a hold of anyone or that when I do no one can get anything right as far as taking my information is concerned, oh or how about the time they stole my credit card information? The saddest part of …
Impossible to work with. They can’t keep track of any information. Called them to update info and two days later got a call saying they needed the same information. Spent an entire year fighting with them just to update the name of the new …
Don’t ever get business with this company, my solar do not produce energy for more than year no one come to fix it keep saying still in the process, they send you bill every single month worst do not deserve one star worst customer service.
Energy Service Experts is a subsidiary of Spruce Power. You will have to deal with ESE’s incompetence if you contract with Spruce Power. Since Spruce Power’s acquisition of NRG, I still do not have an account with them to pay. Update: …
This is by far the worst company (if you want to call them that) I have ever dealt with. Like others on here, they have over charged me on my monthly bill and have yet to refund me. I have sent numerous emails and yet have not got a …
This company needs to be reported to the BBB and shut down permanently! I can’t get a hold of customer service after HOURS of trying to contact them. My bill has been in-correct since September, where they can’t find the payment I made …
Their phone number is disconnected. I wonder if they even exist. I think the sold out to another company. My billing is all messed up by them. I am on auto pay for a long time but this month they said I was late had not paid. Did I mention I was on auto pay with my bank?
Terrible company to deal with. Customer service is nonexistent, their website is a joke. No response to calls or emails. Wish I could actually do something to steer people away from them but they buy contracts out from under people and you …
If I could give zero star I would. They are by far the absolute worst company to work with. You can never get anyone one the phone or to email you back. You spend hours waiting on hold for them. I sold my house in August and closed the …
This company is the worst. We are now trapped in a contract that they feel they can change the rules. No paper billing lately. They now are charging us late fees even though we never receive a bill. Non responsive to phone calls wait on …
My solar bill was recently changed over to this new provider and the service has been horrible. They charged me a ‘PRE-CONV-BAL’ of $250 and there is no explanation on why. I have been on hold with the billing department for over 2 hrs for …
Terrible customer service. Missed a call, called back 30 seconds later and was put on hold for 32 minutes before getting disconnected. They do not respond to emails either. They are sending bills when none are due.. We had to pay for our …
All the other reviews on this company are spot on 100%. I have to call in every month to make my payment since their online payment portal has been down since last July 2020. They keep telling me “next week” it should be up and running. …
If I Can give less than star I will even zero not enough. They over charge me $395 I sent over 14 Emails and not even one response, every time I call the billing department I wait over 2 hours and end up with discounted. I opened complaint …
BUYER BEWARE! Run away, far away from this extremely poor led company. They are worse than scammers!! Worse customer service and billing on the planet.
Probably THE worst company I have ever been forced to do business with. They put PG&E and DMV to shame in the game of being a worthless company that you are obligated to deal with. Wow!! Been about 6 months that they are “working on” their …
It is impossible to work with a company that is incapable of tracking data. How can you trust this company to bill you accurately if they can’t keep track of payments made. I called the billing department and ended up talking to someone in …
Energy Service Experts (ESE) took over or bought out our previous solar company, We never had a problem with our bill or paying our bill prior to ESE. Since October 2020 we have had nothing but problems. We have repeatedly tried to set up …
This company is the worst. They somehow purchased my solar contract and I went 6+ months without production on my panels due to a bad inverter. I emailed them weekly, with zero response, not even a “yes we received your email, we are …
If I could give lower than one star I would. They overcharged me and made ME prove their mistake. I have now written over 10 emails, spent hours (and truly mean HOURS) on hold just to be told someone will respond to me in 24 hours. Their …
What a horrific experience. They took over the account from One Roof Energy and have zero knowledge of what is going on. They originally quoted a payoff amount of double the contract value and when challenged admitted they did not even …
I have the same story as every other reviewer here. Was overcharged by $219 in Feb, emailed, talked to someone and still no reimbursement. I think as a group we need to do something together. Let’s all contact the Better Business Bureau …
Similar experience as many reviewers here. This is the worst company I have ever experienced. I wonder if the company deliberately messes up our accounts and charges us more than we should pay. The mistake should be easy to fix. It …
Absolutely terrible customer service. “Internal systems upgrade” took their online portal down last year and it has been down ever since. Calling customer service gives an option to send an email, sending an email fires off an auto-reply …
Their portal has never worked. If you email them, they tell you to call and no one ever picks up. If you call the message says email. I have been trying to refinance my mortgage but can’t because I can’t get anyone to sign any documents. …
Dreadful company. They picked up billing for Sungevity. Everything you read is accurate. They are poor at answering inquiries, poor at end of contract details. Everything about them is bad. I was trying to negotiate end of lease next steps. …
Was selling my home. Took 2 months extra because their customer service is none existent. Sold in September and their site was down. Closed in November 16th. Site was still down. Every time I called it was a 1-3 hour wait. It’s almost felt …
My experience with this company is the same since they bought my account from NRG in October 2020. I never had a problem before then. They have also been charging me a “non ACH fee” and I have called and send emails. When I have gotten …
i agree- i wish negative stars was an option. by far the WORST company to ever deal with. i have been telling them for months that my solar isnt working right as evidenced by my increase in Xcel bill. they sent me pictures of my house …
No one pick up calls, the answering service they used have no customer information in hand. I spend long long time waiting but they only take my name and number … poor billing system and constantly making mistake, they ask customers to pay …
The worst company I have ever dealt with. I’m in the process of selling my home and they will
Not release the lien on the property. I have contacted them over a dozen times …
We are now having to push back our closing date everyday that this isn’t done. My fiancé, our agent, the seller’s agent, myself and other people have been reaching out for WEEKS about this. This is completely unacceptable to have this …
If I could give 0 stars, I would. Sold our house in September 2020, the transfer process was EXTREMELY confusing and tedious. Our last payment was in November 2020, and the Lien was closed. in March 2021, I received a bill for ~$25, for …
I find this to be the worst company I have ever done business with and I am in business for over 50 years. I was on hold for 35 minutes about my bill. The amount each month should be the same but it isn’t. If I had a choice I would transfer …
Like everyone else, they are absolutely the worse company I have dealt with. No customer service, hold times are atrocious. . I had to hang up at least 3 times in one day because of long hold times, then when I called at 6 pm, I got a …
Hi All, I’m having the same issues as everyone else, I want to get out of my lease and this nightmare all together. Is anyone putting together a class action? I’ve paid my bills even when they overcharged me and they are still telling me …
One of the worst companies I have ever dealt with. They bought our lease from NRG and for a year now they consistently cash our checks and then turn around and claim we never paid our bill. Getting a hold of them is impossible. This smells of class action lawsuit.
Our experience is exactly the same as many others. We have always paid through Chase and got a call in September our payment was not received. i sent confirmation with no response. Oct payment the same so i stopped automatic payments and …
I only put one star because i can’t put zero. i have never experienced a company with such blatant disregard for their customers. I’m having a dispute with them over a small amount of money owed to me since before they took over my …
I’m a realtor and just finished a transaction where this company was servicing the solar system. It took me over a week to reach the leasing department as they don’t have a direct line to call. The entire experience was horrible and most of …
The worst! They say the bill shows different online then what they say is owed because their online system is out of date. But they never send a paper bill! So, I have to trust their word.. no thanks, I keeps all my records and track of …
Christian A. was understanding of my frustrations and acted quickly and with persistence to manage the issue. He was kind, thoughtful, and patient throughout and ultimately the problem resolved.
Been trying for a month to buyout the panels and not 1 person called us back. Sent $300 for the termination exhibit (whatever that is) and no answer. They’re connected with clean power finances in California. The panels were illegal put on …
Literally worst company I’ve ever dealt with period. Since buying our new home, this company has been the biggest headache with the worst service. THEYRE DOUBLE CHARGING ME EACH MONTH. No one answers the phone after over 30 minutes of …
Let me apologize to you if this company is servicing your solar system needs. The customer service is terrible and I have had to deal with some bad companies but these guys take the cake. I have emailed them, called them, written letters …
I wish there was a 0! The worst company ever! My panels aren’t showing my excess production. I have called and emailed for months and get no call back or email. My ac bills are so high when they never use to be and nothing has changed. …
This company bought out my solar lease. They are sending me bills a day or two before they are due abs for incorrect amounts. No one answers ge phone or returns your emails. I have filed a complaint with the Better Business Bureau. Dealing …
4 Months in and they still haven’t managed to set up the auto pay, can’t ever get anyone to call or email you back about the simplest things. God forbid something went wrong with the panels and you need them to approve a contractor to fix …
The worst company that I have deal with in my life. We had to take over our house’s previous owner’s solar lease when we purchased the house. After that, nightmare happened. This solar company’s payment system is a joke. When you paid it …
new customer…not by choice…prior billing company changed to them for solar. Billing is a total mess. Always put late fees on when I pay on time. Have to call them with my proof every single month. If you have to us them for billing, you may not want to put solar on your home.
This is the most dishonest company I have ever dealt with. My roof is leaking and my contract calls for the removal and replacement for the sum of 1499 dollars and they refuse to honor the contract. Not only that according to the contact …
I would give negative zero stars if possible. I just bought a house in October. My first bill with them was due in December. It was a HASSLE to pay the bill because they said they had no record of me. Now that it’s January, nobody wants …
The only reason I give them one star is because there is no option to give them zero star. I had to delay my closing four times because they could not keep track of my documents. The buyer had to resend the document four times and every …
Worst company ever! Held up my refinance due to a ‘hold’ placed on my solar account. They said it was past due, yet my payments come out each month automatically and have for years. Just received my May bill and it shows that I’m past …
I sold my house last year. Trying to get through to a human was impossible – they ignored the emails I sent them. My escrow company would wait on hold for hours to get a person, I had to work so that was not feasible. They charged an …
Google should have the option of 0 stars on the reviews. The 1 star I’m giving is being very generous. If there is such a thing as bad customer service, this company is really good at providing bad customer service. Solar production …
Horrible company, avoid id like covid. Billing system is a mess and shows incorrect statements for over two years. I’ve been overbilled and unable to get any resolution. I dare you to get a customer representative on the phone… email are …
We bought our house this past September (2020) and it came with solar. They were a bit slow on doing their end for the solar lease transfer. It did get done though. But then nothing after that. It is now December and we haven’t received a …
Absolutely horrible, every single month we have to fight with them to get a bill. coincidentally, every month they apply a late fee. been over a year and I still can’t get a payment history from them.
STAY AWAY from this company!!! they have the worst customer service by far of any company I have ever dealt with. Purchased a home with a solar system that is leased from them and have had nothing but problems from the first day with …
I wish I could give this company negative stars. Worst customer service, if you could call it that, emails take a week or two sometime even month or two to receive a response. Good luck getting people on the phone after you play tag with an …
Absolutely horrible customer service. Their billing department is horrible. Anytime you send an email that is provided on your statement it gets kicked back and unanswered. …
I have spent a minimum of 6 months trying to get one of their service members to install a component they require to make our equipment work properly. I have called a min of 30 times without success. I have emailed and sent certified …
Worst experience ever, I cannot believe this company is in business.
We got a $8000 utility bill because the panels are not working and now we will continue with attorneys on our side.
The worst company I have ever dealt with. I’m not sure they are real. At least an hour on hold before speaking to anyone and it’s generally a call center who will just relay a message to the company. Always a promise that this will be …
I have been in email threads from this company for over 2 years! Ever since they changed their company name, they have been the absolute WORST! They never answer any of my questions directly, just give you the runaround. I’ve waited over 2 …
Worst company ever to deal with.
My previous company (NRG) was sold to them and the problem started.
I had issues with my solar panel. The previous company would send someone right …
Impossible to contact. I have auto pay, and they charged me a late fee when they didn’t draw the money out until after the due date. It was probably deliberate on their part. I had a similar thing happen with a now defunct mortgage …
Worst company I’ve ever dealt with. I’ve sent many emails and made many calls to cancel my lease due to their rotten service. Yet, after the closure of the account, they kept sending me bills and asking me to setup time to upgrade my …
I agree with all the rest of the reviews here. Dealing with this company is an absolute nighmare. Our Invertor was down for 4 months, costing us over $1K in additional electric bills, while still charging us for a monthly monitoring for a …
If the house you’re buying has a solar lease through them do yourself a solid & look for another house. Spruce aka Energy Service Experts are by far the worst to deal with. For years I’ve been dealing with them & I’m refinancing house just …
Sold my home. Took months for the
To do the transfer. They kept putting a lien on my house even when I had auto pay. Since the bill would be the 1st of the following month. I finally told them …
If I could rate this company it would be a bid 0…I am having same issues for past few months and every since I leased the panels in 2016 nothing but nightmares and to top it all off, my bill is more than before I had the panels. I filed …
Horrible company to have your solar panels with. They take forever to come out to repair anything on solar and want to charge you more money to have they come out with any issues your having . Don’t go with company.
Absolutely horrible scamming company. They seem to think we owe them money when we do not nor l have we ever done business with them. They keep sending us letters and have no justification.
Ditto, ditto and more ditto. Having a lease taken over doesn’t allow me to choose them at all. Yes, there ought to be a law. Lawsuit? Please! Lets go! Or do we just wait for 60 Minutes to show up and give us the horrible inside story?
Terrible company to deal with. Most awful billing and service system. Pray nothing goes wrong with your solar system or billing. There is no recourse for you. If anyone knows the government agency we can report to please share.
I totally agree with all the complaints about this company. Since they took over our system lease, it is been a total nightmare. Lies, lack of respect, 0 customer service…takes months for a repair after a service call. Right now, we’re in the process of getting legal advice. I am all for a CLASS ACTION SUIT.
Absolutely horrible company. Their billing department has no idea what they’re talking about. They weren’t able to tell me how they are coming to the amount that I am paying them each month, and then they transferred me to another …
Like what everyone said Spruce Power is the absolute worst company. All the bad/negative comments here are all true. We have been and still experiencing all these bad experience with them. (Their billing and customer service is an absolute …
Beyond aweful. The billing site shows I have 22 accounts active, yet spruce can’t fix the problem. Customer service is non-existant. Most things have to be done via phone which is an hour wait minimum. Stay away
WORST solar customer service ever. I been told the last 2 month by customer service my balance was $0.00 only to be told this month that I’m a month late with an additional late fee. I requested multiple times for emails or mailed …
AVOID AT ALL COSTS. They bought our solar contract and we’ve called every day for 2 weeks trying to get someone on the phone. They either don’t answer, or a receptionist answers, takes down your name and number and says they will call back (they don’t). They don’t reply to emails either.
I really wish it was possible to give them minus stars. They are the worst company I have ever dealt with. I have been with them for nearly a year. Unfortunately, my previous solar company sold my contract to them. I rarely reach anyone by …
Worst company and scam artist anyone who can read this and your on the board of directors know that this company is scamming people and trying to hold hostage demand letters unless you want to pay $2500 for service. No one in management …
Wishing I could give a half star, I was with another solar company they gave me no knowledge that Spruce would be my new provider, or contact information. Also once I did get contact with them they proceeded to tell me that I needed to …
We don’t have them for solar,apparently a ex decided to play games and signed up for there services. That person is not the homeowner, nor do they live here. Bills were in there name, and know coming in my name
This is the absolutely worst company I have ever dealt with. Everyone who works there are completely incompetent and do not care at all about helping with arbitrary billing charges THAT THEY MADE! They even fraudulently withdrew excess money from my checking account!!
The person was not knowledgeable of our contract and, therefore, was not able to answer any questions or confirm anything I asked. This has been the most unprofessional company I have dealt with. Starting with the door to door sales reps. …
Bar none, this company has been the most painful to work with in transferring a solar contract at home sale. It has literally been 3 months of torture and still not resolved. If you have any other choice in who to work with, I strongly encourage choosing anyone but Spruce
Out of curiosity, What are the thoughts of this new deal with XL Fleet? Im a bag holder of $XL.. was hoping to find some reliable good news…. but these reviews of Spruce Power seem to have me feeling uneasy … maybe a turn around point for the company… oh well… here’s to hope! 5 star LOL
I don’t have this company yet THANKFULLY. I sent in a credit application and was told it would take 2 days. It does NOT take 2 days and I was told by the call center, if I wanted to expedite it I have no option but to pay over $2,000.00 just for them to do there job and process it.
I will be opening a BBB complaint on this company. They should not be in business. They are stealing mine and everyone else on here that is complaining’s power. Cannot get through, when we did they said “our meter” isn’t working and now …
This is the WORST SOLAR COMPANY!!! I have sold two houses that had solar through them. I have literally been trying to get a payoff for 2 months and the only thing their customer service will do is tell me they will give me a call back in 2-4 business days. Each phone call is over a hour wait!!!
Since this company took over from NRG Home Solar, we have had nothing but problems with billing. No supervisor ever corrects the situation, if you can even ever speak to one. It is the worst customer service that I have EVER dealt with in …
it is the worse of worse company not even a star im wuth them x 6 years there is not progress they even more greed and greed they charge 4.75 if you paid by credit or debit card, ther system it not working when i call this month no …
Spruce is responsible for the maintenance and upkeep of my solar panels originally installed by NRG. I have had two broken panels since 2001 and they refuse to repair/replace because they say we are making enough power without them. …
This company is horrible they nickel and dime. For everything. Had to separate solar panel companies on the roof. Sold the house and they charged for everything to transfer ownership. The other company Sunrun. Only charged for a credit …
Have had major issues with this company ever since they took over our solar lease from NRG. Go to setup auto payments and they conviently forget to do it. Can’t do it online must do it on the phone and have tried three times and still no …
If i could give 0 stars I would, this company is incapable of providing information that makes me think it isn’t fraudulent. Getting them on the phone is impossible and all phone calls I receive are with the primary goal of extorting money …
I’m so glad I’m not the only one that thinks this company is the absolute worst. Our equipment has not been working in over a year and they continue to bill us each month. We’ve been going back-and-forth with them all summer long to get a …
Worst company out there doing solar energy. Takes a month to get a response and then they don’t even try to help. its all about giving the customer the run around, avoiding to do there jobs. They are supposed to be monitoring the solar …
I think it’s time start a class action lawsuit against them. My loan was through spruce lending which never had one issue with them now with spruce power it has been horrible and it seems like the past 3months my interest hasn’t moved at …
The leadership at Spruce Power is unscrupulous, and incompetent, and their primary focus is on profits, at the expense service.
I had no issues with NRG, my initial leaser. My six month advance payment to NRG …
Absolute worst company. We received bills at the end of the month long after the due date then charged late fess the following months. Signed up for online billing but online account was closed by Spruce after we inquired about …
I hate to be late to the bad review party but i have had no-stop problems and threats from Spruce Power. I been requesting an overcharge refund after proof of payment to avoid a collection issue. So sorry I did that as you have held my …
This the worst company I have ever delt with. I have not only had to pay them but also high electric bills. They still can’t tell me when they will fix the problem. I have spoke to them numerous times and have gotten no were. I am taking …
GCI installed this. It’s been sold a couple times and is now with Spruce Power. They will NOT set up a repair. They have no supervisors. They like me to reboot, but it doesn’t work. They have no idea if I am generating power but estimate my billing. DO NOT INTENTIONALLY DO BUSINESS WITH THEM.
My original contract was sold to them by a company-2 hurricanes later – Need a new roof. Originally I was told that because I was leasing them that it was their equipment and they were responsible for removing and reinstalling them- That it …
If I could leave 0 stars I would!
This is the absolute worst company I’ve ever had to deal with!!! Made all my payments every single month but was constantly getting threatened to be sent to …
Stay away from Spruce Power aka Spruce Finance, Energy Service Experts, Killowatt Financial at all costs. If you’re leasing solar panels be sure Spruce Power will not be the finance company assigned because you’ll be stuck in a nightmare …
If I could give them a zero star, I would. This company waited 10 months to repair our system and kept charging us for production throughout the entire process. To be fair to them, they are reimbursing us now and part of the delay happened …
I would caution anyone thinking of purchasing solar for their home. Seems after 6 years our warranty was up. This is on a 20 year lease. When our roof leaked in the 7th year the company was of no use and it was all on us to find and pay for …
I’m only giving a star because I can’t give 0. I am experiencing the same battles as everyone else seems to be. No replies to emails, no way to reach a live person and if I do, they put me on hold until the call conveniently gets dropped. …
I don’t know where to begin. I haven’t been able to pay a bill for a long time. I’ve tried calling, I’ve emailed and I initially got some responses then nothing. I can’t log into the website, I can’t create a new account (gives error each …
DO NOT DO SERVICE WITH THIS COMPANY!!!!! AVOID AT ALL COSTS!!!! We received a $7,200 bill from our electric company informing us that the panels we have been paying for each month have not been active for over 9 months!!! When I called …
I bought a new home, solar included 2 years ago. Received two letters over past few months telling me I was behind on payments and owed them money. I triple checked my info with Builder and as I knew this was a scam. I gave a one star but I …
The absolute poorest costumer service that I have ever experienced. We have had a panel out for over a year and no one has been able to assist me in getting it fixed. I constantly call and email to try to get it taken care of and there is …
Add me to the list of disgusted customers. They don’t answer the phone. They don’t return phone calls. They won’t answer emails. No one cares. Pay your bill and pray that nothing goes wrong. …
I would give zero stars if possible. Worst customer service – nobody knows anything and when I do get information someone else contradicts it. They won’t give you time frames – they just say “we’re not sure, it just depends…” It’s …
Spruce Power is the 3rd solar company to take over my 25 year solar lease and it is by far the worst! They took over around March of 2022 and in April they informed me that they were not able to monitor my solar production (which I pay for) …
The worst Solar company! I wish I could give 0 stars for the service, they’re nothing but problems. I called due to the charge of almost $400.00 and I got informed that I changed the meter without their permission, therefor they are …
Great customer service. Attentive and knowledgeable. Took care of my questions. Thank you for having real people answer your calls.
It is terrifying to think what I just got myself into with this company just to get the house I wanted !!! It has been over a month I have had to deal with idk how many people and have been hung up a few times while be “connected” on and …
Getting solar was the worst decision in my life. Horrible, they are of no help
WORST COMPANY EVER – OUR UNIT HAS BEEN OFFLINE FOR A YEAR THEY REFUSE TO SEND A TECHNICIAN AND SAY NEW 5G METERS ARE ON BACK ORDER. ENDLESS EMAILS AND CALLS AND HAVE GOTTEN NO WHERE. PAYING FOR A UNIT THAT ISNT PRODUCING. 12 YEARS LEFT ON LEASE – ISNT THIS SOME KIND OF BREACH OF CONTRACT ON THEIR PART??
Took over a Spruce contract after buying my house this past summer. They charged me $400 twice, and still haven’t refunded me despite proof from my bank that they charged me twice.
I have been waiting for a YEAR for them to fix my solar on a home I purchased. What a terrible this company is
Absolutely criminal! I too have had multiple companies responsible for the system.None of them.has ever responded to my service request. My system hasn’t worked for 2.5 years
Garbage joke of a company.
SIMPLE. STAY AWAY! THE HORROR STORIES ARE TRUE!
Simply stated, the customer service SUCKS!
Still waiting for response
Hi no need to repeat ourselves..its time to file a lawsuit.
Quick turnaround time and very helpful customer service!
problem solved thank you
Horrible and slow company not recommended for anyone to have any business with this unprofessional people 👎👎 …
A very good company with high quality solar service.
professional courteous and knowledgable
The worst company out there stay away they are not responsible and have the worst customer service in the world trust me they are a nightmare to work with
absolute worst customer service ever one step away from a lawsuit with them!!!!!!!
Can someone tell me if there is a way to get out of these company?
Courteous friendly helpful staff
Lol legit same as everyone else. This company is trash and full of trash people working for them.
The worst company I ever do business with. Please DO NOT DO Business with this company. They are terrible I missed closing twice because of poor customer service.
If you love writing inflammatory emails and expect a zero response rate, this is the company for you!
Although I initially had some issues, customer support followed up, responded, and provided excellent service.
Great service. Recommended
Absolutely, a horrible company.
I do not recommend contacting them to anyone.
They have been overcharging my monthly fees, and do not respond to my emails. I can not get anyone to answer the phone. Very frustrated!!
I have never dealt with such terrible customer service in my 37 years. Stay far far away from this company, TERRIBLE
Worst company. worse customer service. stay away. we need to get together and sue this company for gross negligence.
You can sit on the phone for hours and you never get through. It takes weeks to have an email responded to and the question you asked is never answered. Bills are not sent out on time. Horrible service!
This is by far the worst company ever. They are rude and the customer service sucks. Questions you may have do not get answered if you’re able to get through.
Terrible service horrible billing department do not get close to this company don’t even think of using them for your solar stay far!
Absolutely horrible service. I do not understand how they are still even operating as a company. No response to emails can’t get through to billing. One star is too high for this trash.
Online portal is down, and hour and a half wait to give them money. 17 more years to go on this lease. Looking forward to it.
This company had a worst website
My home solar is serviced by this company and we have had no problems and excellent reliability! Would highly recommend
like everyone else here – my bill was way high and nobody pick up the phone … if there is anyway to get out of their lease please let us know
Gave them 1 star because it didn’t offer Zero stars. This is a scam company through Greenday Finance. They will steal from you, just like they did me!
I called and emailed this company a million times .Finally made a complaint to BBB and someone finally called me and straighten everything out but now I don’t get bills anymore. …
Refuse to repair panel. No customer service.
There customer service is the worst I’ve every experienced don’t return emails or calls my system wasn’t monitored for 2 yrs in that time we had several panels out which increased our threw up every year.
Please report the company to the BBB in Texas. They promised to help but we need more people involved to get heard. It is simple and takes few minutes to end this nightmare.
Payments do not get recorded, causing accounts to go into collections. Nearly impossible to reach by phone. They Do not answer e-mails.
Excellent diverse work environment! Company cares about their employees and customers. Competitive pay, good benefits and great leadership. I am very proud to work here and be a part of this team.
I would rate them a zero if that were an option. We are selling our house and everything is being held up bc of this company. It is making the process unbearable. This is an awful company….stay away.
we all need to get together for a class action law suit, have been double billed for months no resolution charged be $450.00 to subordinate so I could refinance my home, if you are a lawyer please take this on as a class action law suit
Horrible company for months been trying to contact them no call backs no email returns have got multiple bills that have been gradually increasing with no explanation as to why even when not missing a single payment never would I recommend this company to anyone
Great service, great pricing! Thank you Spruce!
If I can give them a zero star I would. Honestly the worst company. Is there anyway they can just take my solar. I’m not done having to chase them with all the problems they’ve been causing me.
This company is a joke! They haven’t “posted my payment” in over 1 month and now they are threatening to send me to collections over a payment I have already made! No one answers the phone or emails you back!!! Don’t do business with them!
Absolute joke of a company. Can not get in contact with the company, phone call goes directly to an answering service. Was trying to get a document from them since 3/2/21 and it is currently 4/8/21 and got absolutely nowhere. AVOID THIS COMPANY SAVE YOURSELF A HEADACHE
Every review detailing horrible customer service and lack of communication is ABSOLUTELY correct! I have never had such a horrible experience with a company before. Energy Service Experts are NOT “experts” at all, they are horrible!
One of the very very worst service provider which has came across in my life time . Their customer care and SYSTEMS SETUP will make you crazy I wish this situation would change atleast in next 10-15 years … Never ever go for solar panel with this service provider
We have two issues with “Energy Service Experts.”
First, and most seriously, the company is refusing to repair the defective solar …
This company has delayed the closure on our home by over a week and is putting our transaction at risk. All they need to do is draft a transfer agreement and its taken weeks.
Good Customer service…. I am satisfied with the responses when I have issue
Similar experiences to everyone else on here. I bought my house in November 2020 with the solar panels already on it. I have never received a bill. I called in January and was able to pay the two months I owed. At that time I set up …
At this moment I have been on HOLD for “Customer Service” (No Service) for 1HOUR and 20 minutes – I am trying to just pay our bill. their online portal is BROKEN – Wow how dare they put Service in their name.
This company is trying to claim they have purchased the solar panels on my home, but they are trying to charge someone who is not on the real account and will not respond to any of my calls or emails. …
STAY AWAY. The absolute worst company to deal with. I would give 0 stars if it were possible. Every time there is an issue and I need to call them, I can be on hold for hours. It’s been 5 months of having the same problems and they have not …
I have experienced the same issues as many other people that have posted about ESE, with billing and unexplained fees, no costumer service, no returned calls or emails. I’m wondering if this is in fact a legit ompany or just another scam.
The person who responded to my call was very pleasant and helpful. Thank you
They took over my NRG account since this past October 2020 and HAVE NOT been able to reach anyone !!!! I have emailed numerous times and have been on hold at least 3 times for over an hour and had to hang up because could not wait…. No …
I set up the auto pay through their old billing website solarservice.account-access.net, for the past two months i just cant log in, it must keeps saying its invalid credential. CAN SOMEONE HELP ME HOW TO TERMINATE THE AUTO PAY!??!!
This company has horrible customer service, I DO NOT RECOMMEND THIS COMPANY.
This company does not deserve one star. Iam a customer of Nrg this company bought Nrg out I did not choose this company.I have been trying to get in touch with them since March 25 keep leaving message no one calls you back so Iam going to …
Every comment here is correct and this business should not exist ! They cannot collect your money by phone properly or respond to email in a timely manner , long forever hold , poor service and portal is always down !!! I was forced to …
I would put before 0 star if it possible. We are doing the refinancing and the solar PUC is holding everything up for a month now. They kept charging our credit card for unknown expenses. The representative on the phone are so rude. This company is a scam.
I would do 0 stars if I could
Over 3 hours on hold and then they hang up on me? …
This company is the worst. They took $183 more than what my bill was and will not give me my money back. I have spent over 4 hours on hold with no answer. I will be talking to the Better Business Bureau
Oh my gosh…. since they took over NRG solar…. my bills are incorrect…and can’t get in touch with them.. been on hold the first time today for over 2 hours…now another one hour 30…. I’ve emailed them over 6 times for someone to …
Scammers worst company ever. They are Shameful trying to scam their customers of $1000 to process a lease transfer to the new owner after paying them $345 transfer fee. We miss closing twice because of poor customer and unethical business processes. Please don’t do business with them.
Wait time is completely unacceptable for this company. Second time calling this week. Trying to find out why they took out $314.12 from my checking account when my bill was only $112.56. what ever happened to customer service??
no stars this company is the worst company I have ever done business with. DO NOT EVER USE THEM!!! Billing is behind, credit is behind, phones don’t get answered by billing department get answered by someone who doesn’t even know what company she is working for.
I wish there was a 0 star option. I have been having issues with my solar account from day 1. Their customer service is an absolute joke and they make you contact them to reset your password. No one picks up the phone, always get a busy signal. Everything about this company is garbage.
Absolutely horrible company. Nobody answers the phone, emails take 3 weeks to get a response and literally every bill in the last 12 months have been wrong. I purchased my home with solar panels already installed so I’m forced to deal …
we had American Solar Direct nrg and without notice they sold our contract to this energy service experts Spruce Power 3 impossible to reach and with zero customer service.
We will follow up with BBB
This company is a joke! We bought a house with their panels and it was the biggest mistake. You can’t get ahold of anyone and when we were in contract while trying to purchase the seller had to call many times just to get them to send over transfer papers!! Now we can’t get ahold of anyone on how to pay the damn bill 🤬 …
I do not know how a company like this is still in business, no responses to my inquiries, no assistance with ANYTHING! Why would i pay for a service in which i get NO support for
Cannot get in contact with anyone. I want to sell my house and cannot get the paperwork I need.
What an absolute joke of a company…when you call you give the operator you name and phone number and then they say they will transfer you to an billing expert…then they never transfer you…I do not believe that their are any billing …
Been with this company 5 years this November 2020. I did not receive my October’s statement, and I can NOT get a hold of them. Their numbers have been disconnected. All the reviews has shown their frustration as well and all of them took …
Real Goods Solar was bought out by this HORRENDOUS company. No one answers CALLS OR EMAILS EVER!! Zero help!!! Hours of holding to ask questions regarding billing and equipment . They should get NEGATIVE 5 stars. “Due to Covid you may experience long wait times- my ass” THIS company is a joke! We have filed with BBB and FTC
I experience the same problems with this company. Their phone number is off, they changed the payment method, so that I can’t pay my bills. Also they don’t provide me with my solar energy producing information. …
Just trying to reach someone for assistance is impossible. Trying to get and equity line of credit and the bank is looking for some documentation, I have emailed, called multiple times and you can not reach a support person? They finaly …
Hours on hold. Promised resolution. None achieved. Emails go unanswered. Paper bills have stopped. Online portal unavailable. Auto pay has stopped. People I’ve spoken to were pleasant, which is appreciated. It’s been almost three months of …
Taking advantage of COVID-19 vitims! My wife and I moved out of a home that they serviced in November 2019 and called to have our account information removed (we are tenants). Then in April 2020, while one of us is sick with the COVID-19 …
I pay by check was getting a statement regularly for 5 months now nothing and can get in the portal what now
They are the worst. They never answer the phone, they send your call to a answering service and never call you back. I never had a problem with paying my Bill until now. They don’t even apply all of what I paid to my bill, now they say I have a past due amount. If I could give them less than 1 star it would be in the negatives.
I wish I could give ZERO stars, they are the absolute worst vendor I’ve ever dealt with and I’m in real estate. No customer service whatsoever, delayed my escrow for 2 weeks and asked for $400 extra to do their jobs. Billing is an absolute nightmare, don’t know how they are in business.
If I could give less than 1 star I would. We have had an escrow held up for this company to file a termination of UCC Filing (which literally takes 20 mins) for nearly a month. Calling doesn’t help, you can never get through, and when you …
This company is ABSOLUTELY the WORST!!! Like others have written, a one star is generous. I am trying to refi and in the last week and a half, I have called 20, count them 20 times. Been placed on hold for a total of 4 hours and 27 …
o stars. The billing, that should be monthly, is closer to quarterly, often with overcharging issues. I have been trying to cancel my service for several months, with a vast majority of the calls being put on hold without anyone answering. …
This company should be ashamed of themselves. I’ve called, emailed and nothing! My bill constantly has unexpected changes. They’ve started charging me a non ach fee, but how is that possible when they take my money out of my bank account …
Terrible Company. Problems, problems, problems!!! I have made numerous calls with promises of the supervisor getting back to me. The names have included Sarah T. and Ann J. They will not give last names. I can see why. No one gets back to …
I would give a 0 if possible. Most frustrating company I have ever dealt with and there are hundreds of other reviews to prove it. Solar transfer of our new home was a literal nightmare with them. If you have a chance … run away.
They operate the billing and customer service for my solar service. HORRIBLE service. You are unable to reach them via the phone. Left messages and they do not return calls. My last email took six weeks to answer. It is beyond frustrating to deal with this company. Something needs to be done.
my solar used to be handled by NRG, since October 2020, it was transferred to Energy Service Experts A Spruce Company on behalf of RPV Fund 13. LLC …
Not worth the time but here goes. Paid my bills early, get late notices. Call three times, send in copies from bank showing payments, still getting later notices. Apparently no adult supervision with this company. Going to BBB and file a …
The worst company ever! I made numerous phone calls and emails regarding auto pay and it wasn’t until I spoke with a representative that has been with their company for 3 months, did I get any answers. Extensive hold times sometimes over 40 …
It’s been 10 months and this company haven’t fix the issue with my solar (not generating power). Their response time on email is 2months. I am getting billed every month and my account shows that i am generating which proves that their data …
Worse company I have ever dealt with. Same issues as everyone else. They have zero idea how much you owe and are constantly changing what you owe. What makes this worse I’m trying to refi and they keep putting a hold on my account and can’t …
I’m so utterly disappointed in having to deal with this company. You would think with how fast homes are selling they would have a bit more urgency when it comes to transferring accounts from seller to buyer. I understand that they have …
Worst than one star. Repeatedly tried to reach a person through their customer service phone maze. No luck. Mailed letter. No answer. Email to support took weeks to reply and they did not address my question. I simply want to pay-off …
The customer service in this company is awful. It’s very difficult to pay online. The way the page is design is very confusing. I sent an e-mail and they responded a month later. I called to complain about things that appeared on my …
DO NOT USE THIS COMPANY!!! I bought a house with solar then the company was bought out by this company. Due to the original lease I have no options. I will join everyone else who has given them 1 star because zero stars is not an option. …
Im with everyone else, ZERO 0 for this company. All of the sudden my bills are over $200, im a single mom living with one other roommate. The bills are not making sense. For Oct Due date, I have no paper statement, I can NOT get into my …
Horrible customer service. You wait forever on the phone to try and make payment only to be Forwarded to a third-party answering service to give them a messages they should be answering back in 48-72hrs. Week later and still no call back. …
This is the worst solar company in the world. They can’t manage their billing, their customer service is HORRENDOUS, and they offer no services or value to us or our solar panels. If there was ever a reason for Google to allow us to give 0 stars, this company would be that reason.
VERY disappointed in this company. They acquired the billing from NRG who I have been leasing my solar from for the past 7 years. NEVER have I had to wait to call NRG for a question, nor have they ever goofed on a billing. I held on the …
Like everyone else on here, I would give them a 0 if possible. My bill is skyrocketing, I call them daily and send an email daily. No one responds. My bill went from an average of $235 in the summer months to last month being $890. I never asked to be with this company, my account was transferred.
My experience on the phone was great. The rep was very helpful and understanding.
Where do I begin? The fact that I can’t get a hold of anyone or that when I do no one can get anything right as far as taking my information is concerned, oh or how about the time they stole my credit card information? The saddest part of …
Impossible to work with. They can’t keep track of any information. Called them to update info and two days later got a call saying they needed the same information. Spent an entire year fighting with them just to update the name of the new …
Don’t ever get business with this company, my solar do not produce energy for more than year no one come to fix it keep saying still in the process, they send you bill every single month worst do not deserve one star worst customer service.
The customer service rep was kind and helpful in getting my questions answered and assuring my account is on auto-pay.
Energy Service Experts is a subsidiary of Spruce Power. You will have to deal with ESE’s incompetence if you contract with Spruce Power. Since Spruce Power’s acquisition of NRG, I still do not have an account with them to pay. Update: …
This is by far the worst company (if you want to call them that) I have ever dealt with. Like others on here, they have over charged me on my monthly bill and have yet to refund me. I have sent numerous emails and yet have not got a …
This company needs to be reported to the BBB and shut down permanently! I can’t get a hold of customer service after HOURS of trying to contact them. My bill has been in-correct since September, where they can’t find the payment I made …
Their phone number is disconnected. I wonder if they even exist. I think the sold out to another company. My billing is all messed up by them. I am on auto pay for a long time but this month they said I was late had not paid. Did I mention I was on auto pay with my bank?
New Customer Chat Service….Really Spruce is changing the way it used to be for the good… so happy for that
Terrible company to deal with. Customer service is nonexistent, their website is a joke. No response to calls or emails. Wish I could actually do something to steer people away from them but they buy contracts out from under people and you …
If I could give zero star I would. They are by far the absolute worst company to work with. You can never get anyone one the phone or to email you back. You spend hours waiting on hold for them. I sold my house in August and closed the …
This company is the worst. We are now trapped in a contract that they feel they can change the rules. No paper billing lately. They now are charging us late fees even though we never receive a bill. Non responsive to phone calls wait on …
My solar bill was recently changed over to this new provider and the service has been horrible. They charged me a ‘PRE-CONV-BAL’ of $250 and there is no explanation on why. I have been on hold with the billing department for over 2 hrs for …
UPDATE: Now they are threatening me for balance past due.
In fact, I did pay the amounts I supposedly owe them. I sent checks online via …
Terrible customer service. Missed a call, called back 30 seconds later and was put on hold for 32 minutes before getting disconnected. They do not respond to emails either. They are sending bills when none are due.. We had to pay for our …
All the other reviews on this company are spot on 100%. I have to call in every month to make my payment since their online payment portal has been down since last July 2020. They keep telling me “next week” it should be up and running. …
If I Can give less than star I will even zero not enough. They over charge me $395 I sent over 14 Emails and not even one response, every time I call the billing department I wait over 2 hours and end up with discounted. I opened complaint …
I am dealing with several problem with this company, and I can’t get help or people to solve the issue. …
BUYER BEWARE! Run away, far away from this extremely poor led company. They are worse than scammers!! Worse customer service and billing on the planet.
Probably THE worst company I have ever been forced to do business with. They put PG&E and DMV to shame in the game of being a worthless company that you are obligated to deal with. Wow!! Been about 6 months that they are “working on” their …
It is impossible to work with a company that is incapable of tracking data. How can you trust this company to bill you accurately if they can’t keep track of payments made. I called the billing department and ended up talking to someone in …
Energy Service Experts (ESE) took over or bought out our previous solar company, We never had a problem with our bill or paying our bill prior to ESE. Since October 2020 we have had nothing but problems. We have repeatedly tried to set up …
This company is the worst. They somehow purchased my solar contract and I went 6+ months without production on my panels due to a bad inverter. I emailed them weekly, with zero response, not even a “yes we received your email, we are …
If I could give lower than one star I would. They overcharged me and made ME prove their mistake. I have now written over 10 emails, spent hours (and truly mean HOURS) on hold just to be told someone will respond to me in 24 hours. Their …
What a horrific experience. They took over the account from One Roof Energy and have zero knowledge of what is going on. They originally quoted a payoff amount of double the contract value and when challenged admitted they did not even …
I have the same story as every other reviewer here. Was overcharged by $219 in Feb, emailed, talked to someone and still no reimbursement. I think as a group we need to do something together. Let’s all contact the Better Business Bureau …
Similar experience as many reviewers here. This is the worst company I have ever experienced. I wonder if the company deliberately messes up our accounts and charges us more than we should pay. The mistake should be easy to fix. It …
Absolutely terrible customer service. “Internal systems upgrade” took their online portal down last year and it has been down ever since. Calling customer service gives an option to send an email, sending an email fires off an auto-reply …
Their portal has never worked. If you email them, they tell you to call and no one ever picks up. If you call the message says email. I have been trying to refinance my mortgage but can’t because I can’t get anyone to sign any documents. …
Dreadful company. They picked up billing for Sungevity. Everything you read is accurate. They are poor at answering inquiries, poor at end of contract details. Everything about them is bad. I was trying to negotiate end of lease next steps. …
Was selling my home. Took 2 months extra because their customer service is none existent. Sold in September and their site was down. Closed in November 16th. Site was still down. Every time I called it was a 1-3 hour wait. It’s almost felt …
My experience with this company is the same since they bought my account from NRG in October 2020. I never had a problem before then. They have also been charging me a “non ACH fee” and I have called and send emails. When I have gotten …
i agree- i wish negative stars was an option. by far the WORST company to ever deal with. i have been telling them for months that my solar isnt working right as evidenced by my increase in Xcel bill. they sent me pictures of my house …
No one pick up calls, the answering service they used have no customer information in hand. I spend long long time waiting but they only take my name and number … poor billing system and constantly making mistake, they ask customers to pay …
The worst company I have ever dealt with. I’m in the process of selling my home and they will
Not release the lien on the property. I have contacted them over a dozen times …
We are now having to push back our closing date everyday that this isn’t done. My fiancé, our agent, the seller’s agent, myself and other people have been reaching out for WEEKS about this. This is completely unacceptable to have this …
If I could give 0 stars, I would. Sold our house in September 2020, the transfer process was EXTREMELY confusing and tedious. Our last payment was in November 2020, and the Lien was closed. in March 2021, I received a bill for ~$25, for …
I find this to be the worst company I have ever done business with and I am in business for over 50 years. I was on hold for 35 minutes about my bill. The amount each month should be the same but it isn’t. If I had a choice I would transfer …
Like everyone else, they are absolutely the worse company I have dealt with. No customer service, hold times are atrocious. . I had to hang up at least 3 times in one day because of long hold times, then when I called at 6 pm, I got a …
Hi All, I’m having the same issues as everyone else, I want to get out of my lease and this nightmare all together. Is anyone putting together a class action? I’ve paid my bills even when they overcharged me and they are still telling me …
One of the worst companies I have ever dealt with. They bought our lease from NRG and for a year now they consistently cash our checks and then turn around and claim we never paid our bill. Getting a hold of them is impossible. This smells of class action lawsuit.
Our experience is exactly the same as many others. We have always paid through Chase and got a call in September our payment was not received. i sent confirmation with no response. Oct payment the same so i stopped automatic payments and …
I only put one star because i can’t put zero. i have never experienced a company with such blatant disregard for their customers. I’m having a dispute with them over a small amount of money owed to me since before they took over my …
I’m a realtor and just finished a transaction where this company was servicing the solar system. It took me over a week to reach the leasing department as they don’t have a direct line to call. The entire experience was horrible and most of …
The worst! They say the bill shows different online then what they say is owed because their online system is out of date. But they never send a paper bill! So, I have to trust their word.. no thanks, I keeps all my records and track of …
Christian A. was understanding of my frustrations and acted quickly and with persistence to manage the issue. He was kind, thoughtful, and patient throughout and ultimately the problem resolved.
The young lady that helped me was do sweet. She said she would take care of the problem and she did in an efficient and timely manner.
Been trying for a month to buyout the panels and not 1 person called us back. Sent $300 for the termination exhibit (whatever that is) and no answer. They’re connected with clean power finances in California. The panels were illegal put on …
Literally worst company I’ve ever dealt with period. Since buying our new home, this company has been the biggest headache with the worst service. THEYRE DOUBLE CHARGING ME EACH MONTH. No one answers the phone after over 30 minutes of …
Let me apologize to you if this company is servicing your solar system needs. The customer service is terrible and I have had to deal with some bad companies but these guys take the cake. I have emailed them, called them, written letters …
I had a pleasant conversation with my new solar company, they have nice invoices that show the production of the panles.
they don’t deserve 1 star how I file a lawsuit to get out of the contract. I brought the house with the junk already on them.
I wish there was a 0! The worst company ever! My panels aren’t showing my excess production. I have called and emailed for months and get no call back or email. My ac bills are so high when they never use to be and nothing has changed. …
This company bought out my solar lease. They are sending me bills a day or two before they are due abs for incorrect amounts. No one answers ge phone or returns your emails. I have filed a complaint with the Better Business Bureau. Dealing …
4 Months in and they still haven’t managed to set up the auto pay, can’t ever get anyone to call or email you back about the simplest things. God forbid something went wrong with the panels and you need them to approve a contractor to fix …
The worst company that I have deal with in my life. We had to take over our house’s previous owner’s solar lease when we purchased the house. After that, nightmare happened. This solar company’s payment system is a joke. When you paid it …
new customer…not by choice…prior billing company changed to them for solar. Billing is a total mess. Always put late fees on when I pay on time. Have to call them with my proof every single month. If you have to us them for billing, you may not want to put solar on your home.
This is the most dishonest company I have ever dealt with. My roof is leaking and my contract calls for the removal and replacement for the sum of 1499 dollars and they refuse to honor the contract. Not only that according to the contact …
I would give negative zero stars if possible. I just bought a house in October. My first bill with them was due in December. It was a HASSLE to pay the bill because they said they had no record of me. Now that it’s January, nobody wants …
The only reason I give them one star is because there is no option to give them zero star. I had to delay my closing four times because they could not keep track of my documents. The buyer had to resend the document four times and every …
Worst company ever! Held up my refinance due to a ‘hold’ placed on my solar account. They said it was past due, yet my payments come out each month automatically and have for years. Just received my May bill and it shows that I’m past …
I sold my house last year. Trying to get through to a human was impossible – they ignored the emails I sent them. My escrow company would wait on hold for hours to get a person, I had to work so that was not feasible. They charged an …
Google should have the option of 0 stars on the reviews. The 1 star I’m giving is being very generous. If there is such a thing as bad customer service, this company is really good at providing bad customer service. Solar production …
Horrible company, avoid id like covid. Billing system is a mess and shows incorrect statements for over two years. I’ve been overbilled and unable to get any resolution. I dare you to get a customer representative on the phone… email are …
They are a ripoff
They are charging a $500 processing fee to pay out on my solar panels. There customer service reps are idiots and supervisor
We bought our house this past September (2020) and it came with solar. They were a bit slow on doing their end for the solar lease transfer. It did get done though. But then nothing after that. It is now December and we haven’t received a …
Absolutely horrible, every single month we have to fight with them to get a bill. coincidentally, every month they apply a late fee. been over a year and I still can’t get a payment history from them.
STAY AWAY from this company!!! they have the worst customer service by far of any company I have ever dealt with. Purchased a home with a solar system that is leased from them and have had nothing but problems from the first day with …
I wish I could give this company negative stars. Worst customer service, if you could call it that, emails take a week or two sometime even month or two to receive a response. Good luck getting people on the phone after you play tag with an …
Absolutely horrible customer service. Their billing department is horrible. Anytime you send an email that is provided on your statement it gets kicked back and unanswered. …
I have spent a minimum of 6 months trying to get one of their service members to install a component they require to make our equipment work properly. I have called a min of 30 times without success. I have emailed and sent certified …
Worst experience ever, I cannot believe this company is in business.
We got a $8000 utility bill because the panels are not working and now we will continue with attorneys on our side.
The worst company I have ever dealt with. I’m not sure they are real. At least an hour on hold before speaking to anyone and it’s generally a call center who will just relay a message to the company. Always a promise that this will be …
I have been in email threads from this company for over 2 years! Ever since they changed their company name, they have been the absolute WORST! They never answer any of my questions directly, just give you the runaround. I’ve waited over 2 …
Worst company ever to deal with.
My previous company (NRG) was sold to them and the problem started.
I had issues with my solar panel. The previous company would send someone right …
Impossible to contact. I have auto pay, and they charged me a late fee when they didn’t draw the money out until after the due date. It was probably deliberate on their part. I had a similar thing happen with a now defunct mortgage …
Worst company I’ve ever dealt with. I’ve sent many emails and made many calls to cancel my lease due to their rotten service. Yet, after the closure of the account, they kept sending me bills and asking me to setup time to upgrade my …
I agree with all the rest of the reviews here. Dealing with this company is an absolute nighmare. Our Invertor was down for 4 months, costing us over $1K in additional electric bills, while still charging us for a monthly monitoring for a …
This company has ups and downs but I can see it getting better but definitely a good solar company they just need better work ethic
If the house you’re buying has a solar lease through them do yourself a solid & look for another house. Spruce aka Energy Service Experts are by far the worst to deal with. For years I’ve been dealing with them & I’m refinancing house just …
Sold my home. Took months for the
To do the transfer. They kept putting a lien on my house even when I had auto pay. Since the bill would be the 1st of the following month. I finally told them …
If I could rate this company it would be a bid 0…I am having same issues for past few months and every since I leased the panels in 2016 nothing but nightmares and to top it all off, my bill is more than before I had the panels. I filed …
Horrible company to have your solar panels with. They take forever to come out to repair anything on solar and want to charge you more money to have they come out with any issues your having . Don’t go with company.
Absolutely horrible scamming company. They seem to think we owe them money when we do not nor l have we ever done business with them. They keep sending us letters and have no justification.
Ditto, ditto and more ditto. Having a lease taken over doesn’t allow me to choose them at all. Yes, there ought to be a law. Lawsuit? Please! Lets go! Or do we just wait for 60 Minutes to show up and give us the horrible inside story?
This company is a scam. Our PV/solar was down for over a year and they still wanted us to pay monthly payments and did not receive any credits.
Terrible company to deal with. Most awful billing and service system. Pray nothing goes wrong with your solar system or billing. There is no recourse for you. If anyone knows the government agency we can report to please share.
I totally agree with all the complaints about this company. Since they took over our system lease, it is been a total nightmare. Lies, lack of respect, 0 customer service…takes months for a repair after a service call. Right now, we’re in the process of getting legal advice. I am all for a CLASS ACTION SUIT.
Absolutely horrible company. Their billing department has no idea what they’re talking about. They weren’t able to tell me how they are coming to the amount that I am paying them each month, and then they transferred me to another …
Like what everyone said Spruce Power is the absolute worst company. All the bad/negative comments here are all true. We have been and still experiencing all these bad experience with them. (Their billing and customer service is an absolute …
Beyond aweful. The billing site shows I have 22 accounts active, yet spruce can’t fix the problem. Customer service is non-existant. Most things have to be done via phone which is an hour wait minimum. Stay away
WORST solar customer service ever. I been told the last 2 month by customer service my balance was $0.00 only to be told this month that I’m a month late with an additional late fee. I requested multiple times for emails or mailed …
AVOID AT ALL COSTS. They bought our solar contract and we’ve called every day for 2 weeks trying to get someone on the phone. They either don’t answer, or a receptionist answers, takes down your name and number and says they will call back (they don’t). They don’t reply to emails either.
I really wish it was possible to give them minus stars. They are the worst company I have ever dealt with. I have been with them for nearly a year. Unfortunately, my previous solar company sold my contract to them. I rarely reach anyone by …
Why is this company showing up on my credit report. I have never applied for any services nor credit from them. …
I wish 0 stars was possible for this company. RUN, do not walk away from this company. DO NOT buy solar or a house with solar who uses this company. …
UPDATE 2: article found online dated 9/13/22 says XL Fleet has acquired Spruce power … who thinks anything will improve? Not me! …
Worst company and scam artist anyone who can read this and your on the board of directors know that this company is scamming people and trying to hold hostage demand letters unless you want to pay $2500 for service. No one in management …
Wishing I could give a half star, I was with another solar company they gave me no knowledge that Spruce would be my new provider, or contact information. Also once I did get contact with them they proceeded to tell me that I needed to …
We don’t have them for solar,apparently a ex decided to play games and signed up for there services. That person is not the homeowner, nor do they live here. Bills were in there name, and know coming in my name
If there was a choice of 0 stars, I would have selected it!
This company provides horrible customer service. They can’t get their billing …
This is the absolutely worst company I have ever dealt with. Everyone who works there are completely incompetent and do not care at all about helping with arbitrary billing charges THAT THEY MADE! They even fraudulently withdrew excess money from my checking account!!
The person was not knowledgeable of our contract and, therefore, was not able to answer any questions or confirm anything I asked. This has been the most unprofessional company I have dealt with. Starting with the door to door sales reps. …
Bar none, this company has been the most painful to work with in transferring a solar contract at home sale. It has literally been 3 months of torture and still not resolved. If you have any other choice in who to work with, I strongly encourage choosing anyone but Spruce
Out of curiosity, What are the thoughts of this new deal with XL Fleet? Im a bag holder of $XL.. was hoping to find some reliable good news…. but these reviews of Spruce Power seem to have me feeling uneasy … maybe a turn around point for the company… oh well… here’s to hope! 5 star LOL
I don’t have this company yet THANKFULLY. I sent in a credit application and was told it would take 2 days. It does NOT take 2 days and I was told by the call center, if I wanted to expedite it I have no option but to pay over $2,000.00 just for them to do there job and process it.
I will be opening a BBB complaint on this company. They should not be in business. They are stealing mine and everyone else on here that is complaining’s power. Cannot get through, when we did they said “our meter” isn’t working and now …
This is the WORST SOLAR COMPANY!!! I have sold two houses that had solar through them. I have literally been trying to get a payoff for 2 months and the only thing their customer service will do is tell me they will give me a call back in 2-4 business days. Each phone call is over a hour wait!!!
Since this company took over from NRG Home Solar, we have had nothing but problems with billing. No supervisor ever corrects the situation, if you can even ever speak to one. It is the worst customer service that I have EVER dealt with in …
it is the worse of worse company not even a star im wuth them x 6 years there is not progress they even more greed and greed they charge 4.75 if you paid by credit or debit card, ther system it not working when i call this month no …
Spruce is responsible for the maintenance and upkeep of my solar panels originally installed by NRG. I have had two broken panels since 2001 and they refuse to repair/replace because they say we are making enough power without them. …
This company is horrible they nickel and dime. For everything. Had to separate solar panel companies on the roof. Sold the house and they charged for everything to transfer ownership. The other company Sunrun. Only charged for a credit …
Have had major issues with this company ever since they took over our solar lease from NRG. Go to setup auto payments and they conviently forget to do it. Can’t do it online must do it on the phone and have tried three times and still no …
If i could give 0 stars I would, this company is incapable of providing information that makes me think it isn’t fraudulent. Getting them on the phone is impossible and all phone calls I receive are with the primary goal of extorting money …
I’m so glad I’m not the only one that thinks this company is the absolute worst. Our equipment has not been working in over a year and they continue to bill us each month. We’ve been going back-and-forth with them all summer long to get a …
Worst company out there doing solar energy. Takes a month to get a response and then they don’t even try to help. its all about giving the customer the run around, avoiding to do there jobs. They are supposed to be monitoring the solar …
I think it’s time start a class action lawsuit against them. My loan was through spruce lending which never had one issue with them now with spruce power it has been horrible and it seems like the past 3months my interest hasn’t moved at …
The leadership at Spruce Power is unscrupulous, and incompetent, and their primary focus is on profits, at the expense service.
I had no issues with NRG, my initial leaser. My six month advance payment to NRG …
Absolute worst company. We received bills at the end of the month long after the due date then charged late fess the following months. Signed up for online billing but online account was closed by Spruce after we inquired about …
I hate to be late to the bad review party but i have had no-stop problems and threats from Spruce Power. I been requesting an overcharge refund after proof of payment to avoid a collection issue. So sorry I did that as you have held my …
This the worst company I have ever delt with. I have not only had to pay them but also high electric bills. They still can’t tell me when they will fix the problem. I have spoke to them numerous times and have gotten no were. I am taking …
GCI installed this. It’s been sold a couple times and is now with Spruce Power. They will NOT set up a repair. They have no supervisors. They like me to reboot, but it doesn’t work. They have no idea if I am generating power but estimate my billing. DO NOT INTENTIONALLY DO BUSINESS WITH THEM.
My original contract was sold to them by a company-2 hurricanes later – Need a new roof. Originally I was told that because I was leasing them that it was their equipment and they were responsible for removing and reinstalling them- That it …
If I could leave 0 stars I would!
This is the absolute worst company I’ve ever had to deal with!!! Made all my payments every single month but was constantly getting threatened to be sent to …
Stay away from Spruce Power aka Spruce Finance, Energy Service Experts, Killowatt Financial at all costs. If you’re leasing solar panels be sure Spruce Power will not be the finance company assigned because you’ll be stuck in a nightmare …
If I could give them a zero star, I would. This company waited 10 months to repair our system and kept charging us for production throughout the entire process. To be fair to them, they are reimbursing us now and part of the delay happened …
I would caution anyone thinking of purchasing solar for their home. Seems after 6 years our warranty was up. This is on a 20 year lease. When our roof leaked in the 7th year the company was of no use and it was all on us to find and pay for …
I’m only giving a star because I can’t give 0. I am experiencing the same battles as everyone else seems to be. No replies to emails, no way to reach a live person and if I do, they put me on hold until the call conveniently gets dropped. …
I don’t know where to begin. I haven’t been able to pay a bill for a long time. I’ve tried calling, I’ve emailed and I initially got some responses then nothing. I can’t log into the website, I can’t create a new account (gives error each …
DO NOT DO SERVICE WITH THIS COMPANY!!!!! AVOID AT ALL COSTS!!!! We received a $7,200 bill from our electric company informing us that the panels we have been paying for each month have not been active for over 9 months!!! When I called …
I bought a new home, solar included 2 years ago. Received two letters over past few months telling me I was behind on payments and owed them money. I triple checked my info with Builder and as I knew this was a scam. I gave a one star but I …
The absolute poorest costumer service that I have ever experienced. We have had a panel out for over a year and no one has been able to assist me in getting it fixed. I constantly call and email to try to get it taken care of and there is …
Add me to the list of disgusted customers. They don’t answer the phone. They don’t return phone calls. They won’t answer emails. No one cares. Pay your bill and pray that nothing goes wrong. …
I would give zero stars if possible. Worst customer service – nobody knows anything and when I do get information someone else contradicts it. They won’t give you time frames – they just say “we’re not sure, it just depends…” It’s …
Spruce Power is the 3rd solar company to take over my 25 year solar lease and it is by far the worst! They took over around March of 2022 and in April they informed me that they were not able to monitor my solar production (which I pay for) …
The worst Solar company! I wish I could give 0 stars for the service, they’re nothing but problems. I called due to the charge of almost $400.00 and I got informed that I changed the meter without their permission, therefor they are …
Very bad customer service, hanging up phones, don’t respond to emails,
and no one can answer my questions!! …