srp federal credit union serves as the financial institution for over 150,000 members; we continue to provide sound savings programs, interest … See more
Read More| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5:30PM |
| Tuesday | 8:30AM to 5:30PM |
| Wednesday | 8:30AM to 12PM |
| Thursday | 8:30AM to 6PM |
| Friday | 8:30AM to 6PM |
1070 Edgefield Rd, North Augusta, SC 29860
SRP is amazing!!
Trying to log into the mobile app, I got a message about my temporary password being expired. I haven’t had a temporary password in six months. I am directed to contact support. I have called three times today and I have still not been able …
Great people
Nice service.clean.but very picky about who they will help.
Love how helpful the employees are and you never have to wait long
Awful I cannot believe we allow these people to hold our money God have mercy on us
Terrible, this bank is absolutely terrible! Especially when it comes to helping members!
Always polite and professional!
SRP is dedicated to the members and are routinely offering new products. Just wish they had an ATM in the downtown area of North Augusta.
Do yourself a favor and choose a different bank.
Don’t ever take a loan out with them. Customer service sucks charge someone 400$ a month for insurance when I’ve gave it to them 4 times and dealt with their insurance by showing them proof numerous of times will never use them again
Used to be a great home town bank. Now just an institutional bank that constantly offers less and less services. But in return there are more and more fee’s.
Worst bank I’ve ever been with. Will remove my money asap. Also if you want any kind of loan don’t speak with Morgan or Pam
Really need to address the automated system in use. Almost impossible to get through to a person and wait times have become extensive. Need to add more customer service representatives that can answer phones more quickly.
Do not bank here if you have a business. They take away features and do not like to help there customers. If you like fee’s and not help, then this is the bank for you.
I tried to cash a check that a customer gave me from SRP credit union….. since I’m not a member of this bank they said I couldn’t without being a member….I had 2 forms of ID (Drivers license and current Amex card)…had to call the …
One of the employees at this particular branch somehow managed to put almost $700 worth of deposits into SOMEONE ELSE’S account, whose name and account number were completely different from what was on the checks deposited.
The new system won’t let you log out properly
I have a small business which I do on my account as a DBS as a sole proprietor, I applied for the PPP loan , it came in to SRP and they sent it back . I was told by the employee that as of April 28th. That all accounts that didn’t have a …
Horrible customer service and never can get a customer service rep on the phone.
Very rude staff on the phone and in the bank just plain rude
I opened a “fee free” checking account and after a year I was billed $100 just for having my money there. Yeah I got $$$but the intrest I made was evaporated by the reoccurring yearly $100. DO NOT trust this bank! The intrest I make at my new bank is twice as much and NO monthly, yearly fees!!!
Their drive in is terribly slow. #2 I tried to cash my Mom’s $15.00 tax return check with my account information. No can do! You need to bring your Mom. She us 89 and can’t get up. You have my account number. Nope! Who would fraudulently mess with a federal payment. I can’t exactly put my finger on their service but not good!
Used the mobile deposit option. It stated that my funds would be held for 2 days. Three days later I called to see why my funds were not available. For some reason ( that was not explained to me) they decided that my funds needed to be held …
I have been with SRP for over 30 years. They mortgaged my house, gave me a home equity loan, refinanced loans, educated me on savings accounts for my children, gave me excellent advice about credit and financial affairs. They have grown with me and I have grown with them. They are the best people in the whole world!
Was in the process of getting a mortgage loan with company. I submitted the application on 3/17/2020 and heard nothing from anyone on status. I found myself reaching out repeatedly to provide information and speak with the loan office. I …
I’ve been a member on/off for almost 30 years!!! And today I was treated like a poor woman begging for my own money!!! I understand policies but customer “loyalty” should be recognized because I could and have taken my services elsewhere …
I’ve banked with them for years. They do not charge monthly fees which you wont find at most banks. Some think the atm is an inconvenience but I’ve seen other banks with the same setup and nobody complains. I would definitely recommend this …
Once again after their upgrade I can’t log on to the mobile app to do anything! This is ridiculous!
I use to love this bank but the last 2 years has been nothing but aggravation. Having to drive all over to find an Atm that works and takes deposits. Now cant walk into the bank unless an appointment. Time is money for most people calling …
Customer service is almost non existent. Hold times to speak to someone are ridiculous and the wait times and frustration they bring could be compared to those with Comcast! Used to be a great place to do banking. Now, we are looking at other options
Made an appointment at this branch to refinance my auto loan at 5pm. Figured I should have enough time to do what I needed to do before they close at 6. It was close to 5:45 before anyone was able to assist me. Which may not have been a …
If you don’t know someone here personally, you’re going to have a bad time. I’d recommend taking your business elsewhere unless you grew up in the area.
In the last 4 weeks, I’ve called over 12 times and been on hold for over 30-40 minutes each time. This is Ridiculous!! It’s impossible to talk with anyone. The automated system is horrible!!
Day after day, hour after hour, it is impossible to get a customer service rep on the phone. I am not sure they even customer service personnel. For a business that relies on customers they sure don’t act like they want any customers. Too much trouble to answer the phone. It is beyond ridiculous.
Worst bank I’ve ever had. Wait times are ridiculous. 30+ minutes on hold over the phone every time no matter what. ATMs barely take deposits. Online banking system is far outdated. Overall this bank sucks. Would rate 0 stars if I could.
They sure dropped the ball on this upgrade. The customer service is always busy if it rings at all. You wait on hold for 30 minutes or more and you get dropped so you have to start all over again. It definitely is not the the credit union it used to be. I wish i could rate no stars.
no one ever answers the phone. massive building with hundreds of workers and theyre on their lunch break the whole 8 hr shift. cards expired. not a new one in the mail. no one answering the phone. im switching to bank of america.
While depositing a check for my father who has dementia, the bank manager contacted the manager of deposits for advice. While speaking with the deposit manager on speaker phone she had a nasty attitude and basically accused my sister and I of bank fraud. Even though we have POA. Still can’t believe how rude and argumentative she was.