High-speed internet, security, surveillance, TV, and phone for home and business. Start streaming today with free WiFi and broadband speeds up … See more
Read More| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
3615 N Broadway, Minot, ND 58703
(Translated by Google) Very good customer service 👏 and very kind Stephanie
(Original) …
Jami was awesome! Super quick response and resolution to my issue! Thank you so much!
Very helpful
Great service
Nice
Friendly…Straight and to the point!!
Would not recommend
Nice
Sheila was fantastic!
respond fast
Good work as always !
Very cool & understanding people
Amazing Customer Service!
They just help you with anything you need 😁 …
Great People, GREAT service – Always
Helpful and cheerful! Thank you Jamie!!!
Very good internet provider.
Constant problems and suspected of throttling my internet. Changed companies immediately.
Great customer service and friendly staff.
Awful customer service. Just awful. Excellent technicians.
Love my wifi
Jamie was very helpful, kind, upbeat and knowledgeable
THE NEW EMAIL SET UP STINKS. IT USE TO SHOW EMAIL ADDRESES ON THE LEFT SIDE WHILE COMPOSING,
Service was great, quick response and very helpful!
Customer service has been top notch the past couple of years.
Loved talking with Jami! Would recommend her! Great experience!
Initial problem with contacting was rectified quickly.
They were nice enough to help me out with a fairly simple issue, was given prompt and courtesy advice. Thank you.
Internet is always going out, starting to wonder if I should only pay half price since it only works half the time?
Friendly place and helpful
Jami was very helpful and kind, which goes a long ways these days.
SRT and especially Jami have always been very helpful and our last experience was no exception.
I emailed to inquiry about the security system. Customer Service was great.
SRT provides wonderful service with affordable rates! The customer service is beyond compare!! Thank you SRT!!!
YES I NOW THIS PLACE I USED IT ALL THE TIME. SRT IS THE BEST PLACE EVER TO GET INTERNET. THAT IS IF YOU NEED INTERNET JUST CALL SRT THEY WILL SET YOU UP WITH IT.
Worked with the Business sales group and it was a smooth experience. Would recommend.
Customer service was decent
Worse company ever love to blame other people for there stupidity and that’s why they lose customers all the time.
Very friendly n quick.. awesome job guys!!!!👍🏻👍🏻👍🏻 …
Great customer service. Will answer any questions you have about billing or services.
I wish I can give them no star at all. Never experienced such horrible service. I didn’t get a day the internet does not throttles down.
Terrible service. Terrible connection. Terrible cable. Everything this company has to offer is a damn joke. Do NOT use them. Go to something else. Once my contract is over I’m out.
Thanks Lance! WiFi was up and running before the moving even began! And 5g!!! This is going to be a great time!
It’s ok, but it’s not fair what’s the connection and making payment arrangements there was still difficult to you. Waste of time.
Great tech support open 24/7. Quality service and very involved with the local community. Loving the faster internet.
Only 4 stars just cause the lobby is now closed and we have to do even cash payments over an envelope, over the phone and wall. But at least you can still go in 😊 …
Jami has been very helpful answering questions, patient and helping me decide what package would be best for me. I love SRT!!
Awful service, have called 5 times and have been told they would call me back because they are busy. It’s been 6 hours now and every time I cal they tell me the same thing! This is by far the worst internet service I’ve ever had! I’m forced to use it because of the contract my building has with it this is outrageous!
Worked there on a scout fundraiser. They were nice enough to pay the Scouts to stuff the phone books in bags and deliver them.
Everytime I call in they are more them helpful always getting me on the schedule as soon as possible
Julie was so helpful, knowledgeable and kind when helping me with my business account today!
i already call customer service couple times and asked for techical help., nothing help., already couple days., down to 0,5 mbps its not worthed.,picture explained everthing., please just sent help to check,worst internet i have experience …
There was a little mishap but SRT worked diligently to resolve said issue. Cant complain a bit on how everything turned.
Wonderful experience with Jami Brossart!!! Took care of the needs of Sunrise Delivery Inc immediately. Everything went very smooth!!
Jami was great at explaining the services I was looking for. She was nice and productive at helping me right away!
SRT worker came by to replace our Midco router and replace it with a SRT tower, he set up the wifi but disconnected our cable and didnt even bother to connect our cable tv back up
Customer Service was very friendly and explained the entire process. I would highly recommend them to any of friends.
Immoral company. Charged my account 3 months after I cancelled. They would not, could not tell me what the charges were for (they were way more than any service I had with them) and then sent my bill to collections. I had always paid my …
Kristi was great 2 tk w. Very personable. (sorry go niners kristi) lol
I have not been with srt long yet but I am loving the customer service. The internet works way better than another company we have used here. And if something does go wrong, they stay on the phone with me until they correct it. Thank you for actually caring about your customers
Sheila D – I am extremely pleased with the quality of your agent Sheila D, excellent customer service, look forward to doing business with you in the future.
Sincerely
Been a month now calling almost every day. The answer we get is ” duhhh umm well if uhh we send someone to help it could cost you a bunch of money uhh…..” I say to them ” well I have a buissnbui need to keep running and I pay for your …
Fantastic service from Stephanie at SRT! Highly recommend the company and their internet service!
Sheila Deaver , SRT Business Service is an AMAZING partner to work with! Always professional, friendly and very knowledgeable!!
horrible internet speeds. At peak hours, my average download speed is less than 1Mbps. No, it is not my wifi or phone or laptop. I’ve troubleshooted it and isolated the problem to you SCAMMERs. I’m getting less than 10% of the internet …
My wife is a property manager in Minot and she spends hours trying to get her new tenants WiFi operating ? I would like to know why this is her job ? Your help desk is not getting it done! This is absolutely Insane!! Send your people out and fix YOUR issues!
Probably the worst WiFi I’ve ever had in my life. I’ve been paying 45 bucks a month for garbage. Mc Donald’s has better WiFi honestly. Chose to go with Srt cause I herd they were cheaper till my wife looked into midco and turns out they’re …
I have had NO problems with SRT; all of these negative comments i just can not believe. If you are searching for an internet provider i would suggest SRT, just know that with EVERY internet provider they may have their downs so give them a …
Great service and helpful employees to answer questions about internet service. Thanks. I enjoyed very much the Smart hub for making my payment so easy. That is the best program ever. Double thanks.
Amazing customer service! Very helpful and arrived the same day I called to fix minor issues with our internet. Highly recommend SRT!
Switched to Verizon because they kept telling me I needed a data plan if I was going to have a smart phone, so I got it all and they kept not putting a data plan on which was making my bill $750+ every month. Forced them to let me cancel my plan after 3-4 months of this happening.
Jamie with SRT always has been amazing to work with! She is very knowledgeable, friendly, and takes care of everything we need!
I reported an issue at 8 AM, and by 9 Jeff stopped by and fixed it. He was very helpful and understanding as I was having to get to work. Thank you Jeff and the rest of your SRT team!
Julie in the SRT Business Department is wonderful to work with! She is friendly, knowledgeable, efficient and very helpful.
Jamie was friendly, professional, and helpful. She quickly and patiently helped me get our business internet account set up. Thank you!
Their installers are awesome, however they are one one the worst companies I have ever dealt with, you can not make a payment and when you do they screw up and shut you off because their office employees do not know what to do and then when …
Great Companies are built on great employees, this review for the best employee any Company can ask for: Sheila Deaver , sheila is always there to help us and assist with any matter that we had promptly and efficiently always went above and …
Kristen Peterson was extremely reliable when it came to breaking down registration, options for service plans, and equipment.
Their Internet service is really bad. I have straight talk which doesn’t get the best service everywhere like now 4G 1 bar but it’s still a ton better and faster than what SRT has. I am currently looking for another company that will come outside of town.
The customer service was amazing and they were quick to get someone out to set up internet!
Great customer service! Sheila was amazing to work with! Very thorough with all the options and add-ons I hadn’t even considered! Thank you Sheila!
Excellent customer service. Friendly, helpful office staff and technicians and reasonable fees. Best Internet company in Minot and surrounding areas
Came in for internet service and some questions for home security. They answered all my questions and the internet installation process was simple and quick. Payment can be done online so that’s nice and convenient. Also called their support line for some questions and they were very professional and answered everything I needed.
Sheila D went above and beyond the call of duty to help us resolves our issues. The crew is always friendly and professional. We appreciate all of you.
SRT’s customer service is not only professional but also compassionate in that they rallied to help my mother restore service….which meant the world to us both. Thank you SRT for demonstrating your commitment to service.
I made the mistake of setting up my account to automatically withdraw my bill. Well lets say I learned a valuable lesson about monitoring my account now. They missed a month and cut off my internet connection because of it. On top of this …
Friendly employees and helpful as well but very very inconvenient location. If you do not have a car . Also since the local bus service runs in that area every hour or two it is not even conveniant for riding the bus. A taxi can be taken …
I called in wanting trying to figure out how to get the speed of internet we were paying for and went back and forth with the service guys. After spending hours on the phone with three different guys they entered a case for the road tech to …
We have used SRT at our business for many years and have always been happy with the service we have received. From the business office to the support staff and tech team they have always worked hard to deliver what we need in a timely fashion!
Thank you Julie for the kind, prompt, professional service. You were very helpful and efficient in helping set up my new account. I look forward to SRT’s service. Have a wonderful summer!
Jami Brossart is one of the best! She’s professional and efficient. I know that when I contact her about a business account that it will be taken care of quickly and correctly. Thank you for keeping customer service on point!
SRT’s support team is very responsive and knowledgeable. Overall, the value of SRT’s internet services are exceptionally good for the price when connected using Fiber-backed DSL.
Our company needed help updating the wifi password and turning our services back on after vacation. Sheila was very professional, patient and helpful – a rare find in today’s world of customer service.
I work with many carriers and the service at SRT is outstanding. Humans answer the phone, security protocols in place and the folks helping you are genuinely happy to be of assistance. Special thanks to Sheila for being an amazing help.
Sheila has been very helpful and responsive on all accounts! She made setting up our new office quick and painless!
Amanda was amazing on the phone. Clear, precise and to the point. Got me scheduled for an installation in no time.
I’ve had the pleasure of working with Jami on the early stages of setting up services, and she has been very professional and prompt in making sure all of my needs have been met.
Very pleased with the great customer service I received today. Sheila offered a great explanation of our current plan and followed up with hard copy details. Appreciate the personal service, patience and education!
Update 8 Aug 2019: I have spoken to several technicians and a corporate communications person within the last 10 days. Everyone tried their best were polite, professional, and were apologetic for the problems we are experiencing. They are …
From the time I visited with Casey to the installation from Michael – all was quick, efficient and professional. We had our internet modem upgraded and everyone was so helpful!
Very easy to verify available services and rates. A scheduled appointment was set up immediately. Looking forward to this new sevice.
So I have not yet had my internet installed, but I do need to say the lady I talked to in order to schedule the appointment was very polite and very helpful!!! So definitely 5 stars on customer support
Service started out great when I first started paying for them. Had the 500mb WiFi was great for the first month or so. Then a sudden and constant decline of my speeds. Went from getting the full amount of speed I pay for to barely 20mbs …
Sheila was so pleasant and helpful! I wasn’t quite sure what I needed for my new business regarding phone, internet and security, but she walked me through each step. Great service!
Jamie in the Business Services office took great care of us at Farmers Insurance, Miranda Schuler agency. I had called earlier in the week for information on services. When I called back today to add them, Jamie knew exactly who I was and …
Laurie M was amazing! She answered all of my questions and worked fast and efficiently! wonderful personality for customer service!
I called this morning to get our company address changed and also requested copies of current billing and Sheila was so helpful, she even got me logged into their smart hub. Which looks like a very useful site. Very professional and a wonderful cheerful voice on the other end to start the day! Thanks again Sheila!
Always been a great local business to support all of our household and business needs 🙂
I think theyre certainly the best internet provider ive ever used and the staff are regularly attentive to each customer. Their attitudes have never been anything but great. Especially a specific employee (scott) from the help desk. Hes …
All about service. Tech was totally professional. When you call the main office, someone picks the phone up and says hello. (huge). SRT has followed with with a phone call to make sure all is well. Nice to see customer service is alive …
Great staff and awesome customer service! Their internet speeds and the fastest and best priced I’ve ever received. We run 4 smart TV’s, 5 phones, 2 playstation’s and gaming computers, it has never slowed one bit! Thank you!
We are a fellow carrier that had to work with SRT to disconnect a no longer in use circuit. The exceptional customer service that Jami showed throughout the process I wish could be cloned across the Industry. Keep up the great work!
I love going in to the main office to see Allison or any of the ladies the work there. Everyone is helpful and professional. SRT has the best staff in the office or crews out doing the work. Thank you for everything you all do!!!
Recently moved to Minot afb dorms, and the whole set up is super easy. i dont remember who i talked to but they were very friendly. set up itself is a easy phone call away, set up an appointment to have the router in the dorm and that’s it. fast easy quick. technicians themselves very friendly too.
I want to thank Sheila and the business team at SRT for their excellent service. It’s so nice to be able to pick up the phone and talk with someone who you’ve dealt with for years, someone you can trust, who knows you and understands your …
Called to get set up with service and got an appointment ASAP. The installation/setup was free and right now they’re doing a promo for military members where you get the first 3 months free! Highly recommend. Our internet hasn’t lagged at all since getting it.
They have great service & are friendly. I had trouble with my internet a few days back but they sent someone out that same day to fix it
Have been using SRT for near five years now. Although we use the cheapest Wi-Fi option, it works just perfect for our light use on our phones. When the one time we did have a problem, we called and were immediately helped and given a …
I do not leave very many reviews good or bad but after dealing with SRT that has changed. I have been with a different ISP for 10 years and after struggling with slow internet speeds, dropped connections, etc, it was time for a change. I …
I need to give a big thank you to, Janelle, for all her help in switching my services from commercial to residential. There was a mistake made and she fixed it in a timely manner. She even took the time to call me the following month to make sure everything was in order.
Wow very happy. Had great service for years. Came back after being gone for 5 months not so good. Called they had someone out in 2 hours still not so good. Called again talked to Stephanie she had Lance come out 2 hours later. Much …
Great group of people to work with! Our business couldn’t be happier. Speed upgrade went well, no issues.
Representative Jami Brossart was incredibly helpful and informed. Assisted with me without issue and was able to resolve my issue within the day. Thank you!
These days it not easy or expected to speak to someone without dealing with prompts. My calls to SRT were answered quickly by a friendly, knowledgeable, and accommodating representative named Jami who took care of all needs. I’m a fan of this level of local and personal service. GREAT job Jami and SRT!
Your call center employee Kristen Peterson was amazing an professional! Provided great and quick service! Aside from that, she went above and beyond working with the dispatch schedule to make sure that I had someone come out with short notice! I’m incredibly grateful!