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Tuesday
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Wednesday
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Thursday
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Friday
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Sunday
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Quite interesting that according to IRS guidelines, nonprofit hospitals, such as St. Charles, are required to offer financial assistance programs! I’m still paying on my ex’s appendectomy from May 2008! He’s a Veteran and neither of us were …
My ex and I are still dealing with his appendectomy and related doctor bills from May 2008. We had made payments for awhile, even though we had told the ER nurse that he is a Veteran. We tried a couple of times to get someone to work with …
I was in for a hysterectomy. Everyone profession and nice. I feel my care here was great. Shout out to Emily Kara Amy Dallas. Thank thank you thank you
Spent far too long at this place waiting in the ER. The staff is impatient and snappy. I understand that certain people take priority, but Jesus at least treat the non priority people with respect. The doctors are short and just looking to …
Went in with fake health problems to see what is happening (consider it a gift), perhaps doctors are pleasant and happy to help you. They are prognosis people who extend disease you have in terms of emergentism (how many people can help you …
My 74 year old Mom has been at St. Charles in Bend, OR for the last week. From the first person I met to the last person I met (a week later after visiting every day) I have been so impressed and grateful. The security guard at the ER …
Went in with a broken foot. First I sat in the waiting room for 3 hours, then they x rayed my ankle instead of my foot. I was put in a crazy person room with no call light, I couldn’t walk and was in unexplainable pain. I finally at the end …
This hospital is an absolutely awful place!!!! I had to call 911 a couple weeks ago because I had been experiencing abdominal pain that had gotten so severe over a 12 hour period that I was unable to care for my toddler and had been …
I got hit by a car and transported to St Charles by way of ambulance. There was no wait obviously…. The service was of medium-quick speed and thorough. I am well on the way to being well and whole again. Thank you St Charles for coming to my aid.
The staff here in incredible!!! I visited the ER on the 16th,it was very crowded,but my wait was not long at all.My first encounter was a nurse Emma,she was very kind professional and friendly. Then a P.A.Aimee,Wow I was impressed with her …
My wife was flown to this hospital with emergency c-section baby was 7 weeks early. The hospital and staff did great, it was a stressful time and they made it better. Our son was in the NICU and also received good treatment, the hospital was clean. This was in 2012
The entire staff from checking in to checking it was fantastic! Dr Singer had fabulous bed side manner and knew exactly what was wrong before having a ct scan to confirm. Nurses were sharp, loving, and personable! Great experience and they saved my life, literally!
Dropped by St. Chucks a few weeks ago and picked up a new hip. The whole experience was first class. Dr James Hall and Dr Corbin Soleberg and Dr Scott Tyler are the best there is. Every single person that dealt with me was helpful, caring , …
Qualified for 100% financial assistance from approx April 2019-March 2020. Had a medical emergency within that time frame that landed me in the ER in which I paid for in order to avoid going to collections. This bill should have been waived …
Systemic Dishonesty!
They were dishonest with me about my treatment, were not honest about billing matters; one visit 6 or 7 months ago, and I am still being caused problems and …
On Christmas Eve we brought my daughter to St. Charles Emergency room because she was losing her baby and was suicidal.
The first person we met was a nasty cold social worker who didn’t seem one bit …
My spouse and I were in the Emergency Department at St. Charles in Bend on July 6th for fever and SOB. The wait in the emergency room was unacceptable, we waited almost 2 hours just to be triaged. I understand ED’s can have a long wait, but …
For the last week I spent 24/7 trying to get my dying father some appointments with the local St Charles Oncology and Heart Center. The Heart Center never called me back . The Oncology Center said that they needed records, so I waited and …
I was a surgical patient for a highly specialized surgery more than 20 years ago at St. Charles in Bend. From the moment I walked through the front door until the day I left, the care I received at St. Charles was above and beyond anything …
Three years ago I went in to see how much it would be to have my baby here. I was very clear that I just wanted to know the price before getting any services. They gave me a quote of $27,000 and I promptly left because that is just highway …
I can’t even begin to guess how many times we’ve been here over the past 35+ years, and every single time we’ve been treated so well. We’ve had all 4 of our kids here and every single nurse and doctor was amazing. We literally have no complaints and feel safe knowing this hospital is nearby.
Over my seventy years of life, I have visited many a hospital, and unfortunately not all are as fine an institution as St. Charles. In my visits here, along with my late husband, current husband, and 12 grandchildren I only have one …
Now I’m not one to come and write terrible reviews but this time something had to be said. Not only was I assualted and bullied by a nurse during my ER visit, I had major HIPPA violations broken. Now this isn’t a problem with the hospital, …
Terrible experience. Only care about Covid if you don’t have it they won’t treat you. We need caring nurses and doctors again. Their nurses are on Facebook daily talking about how they are going to start refusing those without vaccines. …
There should be an option for a 0 star rating. I can’t think of a single good thing to say about this hospital. I brought my girlfriend into the ER after Urgent Care told us that her condition was too serious for them to treat. It took at …
I don’t think I can recommend the St. Charles ER enough. Even being in a frustrated mood about being sick, the incredible nurses and doctors – and all other important staff – are incredibly kind, loving, patient and empathetic. They helped …
It’s been several years since my experience with St
Charles hospital but I have been remiss in not sharing my time there. I was visiting from Tucson Az. when I contracted a very serious bacterial infection. . The …
I would like to complement St. Charles on their good hires. The CNA’s that cared for me after surgery, Traci and Shannon during the day and Dawn and Jannelle at night were both outstanding. Both teams were professional and efficient yet very kind with me. I especially appreciated their kindness.
This review is mainly about the medical staff and a some about the facility. I am only a friend of a patient so I don’t know anything about the billing, admission, etc. …
I get it. Covid has everyone stressed and stretched thin and staff moral in low. But whoever reads this please pay your employees more and treat them better. It feels weird when an RN asks if your company is hiring… …
St Charles is an excellent hospital to work for. I am proud to wake up daily and be in place where patients are taken care with love, commitment and competence. My family is also lucky to have St Charles as their primary hospital and we …
I like the nurses they’re very sweet and some of the doctors. But Saint Charles has no morals. They caused an injury to me which has created 3 major surgeries so far and I am told I am gonna need more. They have …
Just looking through the reviews I have noticed that the administrators of St Charles only care about those who write a positive review. It would be nice to see at least the resemblance of concern and understanding from an organization who is suppose to care for the sick and injured public. Sad really. Shame on you St. Charles.
Why am I getting bills a year later? I also got billed 9 months after my visit. The Insurance/ billing department must be ran by monkeys. We’ve had 6 different bills for one visit.
So I have a bill for $3,300.00. I was making consistent payments of $100.00 a month. You would not accept my $100.00. I could not afford the $500.00 a month. So, instead of accepting my $100.00 you send me to collections. I was never …
Awful place to have to go to when you need help. The staff was beyond rude, not helpful and would not allow our family to stay together at urgent care. They’ve made ridiculous rules that make no sense and then have staff act like jerks …
The hospital kept me from my dying father because my brother told them he was the POA and he was not . I am the personal representative for my fathers estate and I am livid with the hospital and looking at the medical records they were in …
Doctor refused to give Tyler his prescribed medication by directive of his legal guardian. Instead sent him to some ‘safe house’ he was free to walk out of. A few hours later he took his own life. …
Every doctor and nurse here was so knowledgeable, attentive, kind, and helpful. We were in and out relatively quickly and had great treatment. Would not like to return…. But if you have to go to the ER, this is a good one.
I took my husband to the ER lat night where he was seen right away, tests were run and found he has pneumonia. We have only had the best of care from St. Charles ER. The technicians, doctor, and nurses were so caring and attentive. I have highest praise for St. Charles!!!
I have cancer and have about five years to live. Enough about me my cancer is lung cancer from smoking since high school. October of 2016 I lost half of my left lung and was in the hospital for seven days I want to mention that I am very …
My mother was in ICU last week. The nurses were incredible as was the respiratory therapist. I was amazed by their compassionate care for her life..for her dignity and for us her family. As Mom came to the end of her life.. one by one …
I utilized the emergency room. Even though my wait was a bit long, it was understandable given the mass volume of people in need. The care i received was timely, professional and compassionate. The staff had a ton of responsibility which they handled with grace.
About a month and a half ago we had our baby, and everyone was 100% awesome, along with nicu nurses. But the last nurse was absolutely awful and I can’t remember her name. She was rude, over bearing and we had told the last 2 nurses before …
I have been a patient here twice and have always been treated with dignity and respect.
Most recently I had an experience with a family member in the ER that was mental …
PEDAL Clinic / St Charles – while I really appreciated and like Dr Shank for my son, I was extremely disappointed in the front desk. The person takes days and numerous calls to return calls to set up an appointment . She did not even …
Called St Charles Family Care yesterday, because my son had Covid symptoms. They told me over the phone that we would have our test results by end of day, or the next morning. We’ll it is the next day and now they are telling me we can’t …
I just moved to bend and I suffer from gastro issues. They took care of me even though its a chornic issue.
The doctor was very polite and explained certain things to me about certain …
My son had to have an emergency appendectomy that had some complications. Every person we encountered at St. Charles were kind, professional and efficient. I was a very teary and scared mom, and I felt completely supported and confident …
HUGE SHOUT OUT to the nurses Becca, Megan, and Sam on the 3rd floor. My wife has never had such amazing care as she did with them this evening!! No one can ever get an IV in my wife who gets hospitalized frequently due to her medical …
Went in for food poisoning, sat in a bed for maybe an hour, doctor came in for maybe 2.5 minutes, they hydrated me and charged me approximately $3,000. When I got the bill, they coded it in a way that my insurance company did not cover as …
Caring for a disabled individual who is unable to eat or drink and has quickly lost a lot of weight. Had an appointment to get a feeding tube put in and Dr canceled on us less than 24 hours before appointment due to a positive covid test …
Staff at St Charles took amazing care of my dad. Everyone was very friendly and communicative. No one loves being in the hospital, but they worked hard to make it as calm and supportive as possible.
Sitting in the cafeteria this morning, reading all the hospital reviews, while I wait on the sun Thinking tomyself kindness surely repays kindness I was just so elated that I was allowed to stay the night the nurses and staff were …
St Charles is a good hospital for care, however if you’re married, beware of one nurse in particular that sleeps with married coworkers. Ask for Rachel.
We’ve been patients off and on for 40+ years. St.Charles has usually provided good service but now they are excellent! I spent 24 hours there over New Year’s Day when I had a heart attack. Every nurse, doctor, and support person with …
My sister and I got a phone call saying our Dad was in the hospital and was going to have surgery but probably won’t make it with his health being so bad and that he probably won’t make if dosen’t do the surgery. He is a elderly disabled …
Absolutely disappointing that this is our only hospital in Bend. We are a large enough city to get another hospital. The nurses are obviously so overworked they forgot why they went to school to help people. They are rude, condescending, …
My husband came through the ED for back pain he had been suffering from for 2.5 weeks. He had 10/10 back pain and nothing was helping. The ED nurse was amazing and kept my husband as comfortable as he could. The ED doctor was amazing as …
Excellent care….we were visiting from out of town and had to go to the ER. From ER registration, triage to our nurses and doc, we received superb, friendly, helpful and timely care. Overall, they made a difficult experience much much better. We are very appreciative and thankful for their care.
Michael the guy that works the information booth should be fired. St Charles is a amazing hospital and deserves a 5 star except for this one man. He was so unprofessional and down right rude. When my father had to call security for one of …
On Vacation visiting in La Pine from San Diego County in Oct.2020 while fishing on the Deschutes River my son suddenly experienced gut wrenching stomach cramps was so bad apparent we needed the ER, raced to St Charles in Bend. Not knowing …
St. Charles is the biggest scam I have ever encountered. Not even -1 star would be deserved. Their billing is absolutely horrendous. I’m still getting bills from two years ago. How could this be possible. They sent me to collections because …
Bad business practices. Beware! I went in for lab work, and am self-pay. I paid what they asked, and asked if I owed them any more money they said no. 3 years later I find they have about $120 on my credit report in collections dinging …
My wife and I have both had major surgeries here over the last few years. I find the doctors to be quite professional. However, nursing staff was pretty bad a few years ago. It has since improved dramatically. It seems they were going …
My wife was taken to this ER during our weekend trip to Bend. They did nothing for her and sent her on her way. My wife had a ruptured brain aneurysm and is currently in a different hospital. From everything I have learned the systems of …
I just had a baby 2 days ago. Everyone has been great until I want to be discharged. We’ve been waiting 2 hours for one last test so we can leave and I live all the way in lapine. I’d like to head home before my baby wants to feed in the …
Nothing but great things to say about this hospital and staff. I have came to the ER pretty much twice in a week and they treated me so kindly. The doctor I had (forgot his name) made me feel SO comfortable and reassured me that we wouldn’t …
I’m astound by the lack of care & understanding St. Charles 💙 office has. God strike me dead bcuz I cancelled my dad’s 💙appt. cuz it was 7 degrees out & he’s in his 80s w/damentia. I was told by the cold office lady this is the last time. …
The triage check in nurse Melissa at ER check in was horrible at answering a simple question. She was on her personal phone. Extremely rude. Told me to ‘please get out of here’. WOW St Charles great training. However, Jen the nurse that …
I have a neurological disorder (crpstype2) and have had to come to St. Charles, many of times. I am able to leave today:) I am able to go home because of the wonderful Doctors and nurses who helped me get back to a baseline. They were …
The Bad: My child had a scheduled surgery at St. Charles and was told by one of the nurses the day before that both parents could come with our child. We both arrive and the gentleman working the front information desk (this was after our …
Worst experience of my life while giving birth to my first child at st. Charles in Bend. My OB and the labor and delivery nurses were amazing but other than that, my entire experience was a nightmare. The hospitalist who “assessed” my …
Worst Hospital I have ever been to. Rude staff! Kept me away from my minor son who went to the ER for heart problems in an ambulance. I just wanted to be with my child who was alone and they made me wait in the waiting room and were so …
It’s truly a shame to see such a bad review score for St. Charles. They have been nothing but great at both the Redmond and Bend locations. We just delivered our first baby boy and had a complication that sent him into the Bend NICU, and …
I was transferred here from Burns after a solo rollover accident in Wagontire for further observation and possible surgery from sustaining a back injury in the rollover accident On the 16th of September 2019. It was found I wouldn’t need …
They ask their employees to do landscaping to save money under the guise it’s “therapeutic”. Same old moronic administrators here that you find abusing nurses, PCAs and support staff everywhere.
Fantastic Surgeon, PA, Nurses, CNAs, everyone. They listen to patients and explain their rational for all treatment. They took special precautions to avoid triggering some pre-existing conditions. Overall, a great facility with great staff = care that exceeded our expectations. Thank you!
Literally my only complaint is how understaffed this hospital is. We were treated with compassion and respect and the problem was solved. I am so grateful that this hospital is here. I just wish we hadn’t had to wait THREE HOURS to be admitted into the ER on a random Thursday night.
My husband had a heart attack while on vacation in Bend. We received phenomenal care from the staff and cardiologists at St Charles. Thank you to everyone who helped us during this stressful time.
This was a fairly ok hospital except when my loved one died and an old weird volunteer got rude with my grieving family , this old disrespectful, ill mannered thing with no life acted like the hospital police . This woman is obviously a …
A nurse, who will remain anonymous, and a staffer both treated me terribly. Your system is sooo broken, 💔 pass it on, sell it, get out now. I couldn’t EVEN make a complaint…left a message days ago, thanks, you can do what ya want, BUT a …
Rude nurses, I asked simple questions, got a I’m not your nurse so I don’t know, no never say that in direct customer service, there’s no excuse to be rude, have integrity, if you can not respond respectfully, don’t say anything, simple …
Do not trust these people, not with your life. Despite being named after a Catholic bishop, this hospital is only concerned about making money and not providing healthcare. Be very careful when dealing with their finance department. They …
When visiting a family member for numerous days in the ICU, we could not have been treated better by the staff – our family member had the best doctors and nurses care for them during their time there.
Kudos to the whole St Charles staff.
I had a terrible experience at st charles in bend. (1-5-23) I was escorted out of the hospital for the day because I got upset at a high inappropriate remark that was said by one of their staff on floor 5. …
I can understand people being frustrated with the wait but they are short staffed and maybe people need to understand that they are here saving life’s and helping people so maybe take a chill pill yeah? …
There are many terrible ER experiences . Lets just mention my worst and most recent .My dad had a seizure and was out of it,he wanted to rip all the wires off and go to the bathroom. A nurse took it upon himself to restrain him by pinching …
I was in town visiting and had a major health emergency, so I went to this hospital because it was the closest. I was completely blown away by the quality of service I had over the few days I spent here. Every nurse, technician, doctor, …
This hospital deserves more than five stars! Amazing staff will treat you with respect, kindness and compassion. The hospital is clean and modern. I had a medical emergency and was admitted to St. Charles. I could not have wished for a …
This is a overall review of my experiences with the nurses and ICU staff after spending 18 days as a visitor. 99% of the nurses went above and beyond my expectations in all aspects. Impressive would be an understatement.
Quite interesting that according to IRS guidelines, nonprofit hospitals, such as St. Charles, are required to offer financial assistance programs! I’m still paying on my ex’s appendectomy from May 2008! He’s a Veteran and neither of us were …
My ex and I are still dealing with his appendectomy and related doctor bills from May 2008. We had made payments for awhile, even though we had told the ER nurse that he is a Veteran. We tried a couple of times to get someone to work with …
I was in for a hysterectomy. Everyone profession and nice. I feel my care here was great. Shout out to Emily Kara Amy Dallas. Thank thank you thank you
Spent far too long at this place waiting in the ER. The staff is impatient and snappy. I understand that certain people take priority, but Jesus at least treat the non priority people with respect. The doctors are short and just looking to …
Went in with fake health problems to see what is happening (consider it a gift), perhaps doctors are pleasant and happy to help you. They are prognosis people who extend disease you have in terms of emergentism (how many people can help you …
My 74 year old Mom has been at St. Charles in Bend, OR for the last week. From the first person I met to the last person I met (a week later after visiting every day) I have been so impressed and grateful. The security guard at the ER …
Went in with a broken foot. First I sat in the waiting room for 3 hours, then they x rayed my ankle instead of my foot. I was put in a crazy person room with no call light, I couldn’t walk and was in unexplainable pain. I finally at the end …
This hospital is an absolutely awful place!!!! I had to call 911 a couple weeks ago because I had been experiencing abdominal pain that had gotten so severe over a 12 hour period that I was unable to care for my toddler and had been …
I got hit by a car and transported to St Charles by way of ambulance. There was no wait obviously…. The service was of medium-quick speed and thorough. I am well on the way to being well and whole again. Thank you St Charles for coming to my aid.
The staff here in incredible!!! I visited the ER on the 16th,it was very crowded,but my wait was not long at all.My first encounter was a nurse Emma,she was very kind professional and friendly. Then a P.A.Aimee,Wow I was impressed with her …
My wife was flown to this hospital with emergency c-section baby was 7 weeks early. The hospital and staff did great, it was a stressful time and they made it better. Our son was in the NICU and also received good treatment, the hospital was clean. This was in 2012
The entire staff from checking in to checking it was fantastic! Dr Singer had fabulous bed side manner and knew exactly what was wrong before having a ct scan to confirm. Nurses were sharp, loving, and personable! Great experience and they saved my life, literally!
Dropped by St. Chucks a few weeks ago and picked up a new hip. The whole experience was first class. Dr James Hall and Dr Corbin Soleberg and Dr Scott Tyler are the best there is. Every single person that dealt with me was helpful, caring , …
Qualified for 100% financial assistance from approx April 2019-March 2020. Had a medical emergency within that time frame that landed me in the ER in which I paid for in order to avoid going to collections. This bill should have been waived …
Systemic Dishonesty!
They were dishonest with me about my treatment, were not honest about billing matters; one visit 6 or 7 months ago, and I am still being caused problems and …
On Christmas Eve we brought my daughter to St. Charles Emergency room because she was losing her baby and was suicidal.
The first person we met was a nasty cold social worker who didn’t seem one bit …
My spouse and I were in the Emergency Department at St. Charles in Bend on July 6th for fever and SOB. The wait in the emergency room was unacceptable, we waited almost 2 hours just to be triaged. I understand ED’s can have a long wait, but …
For the last week I spent 24/7 trying to get my dying father some appointments with the local St Charles Oncology and Heart Center. The Heart Center never called me back . The Oncology Center said that they needed records, so I waited and …
I was a surgical patient for a highly specialized surgery more than 20 years ago at St. Charles in Bend. From the moment I walked through the front door until the day I left, the care I received at St. Charles was above and beyond anything …
Three years ago I went in to see how much it would be to have my baby here. I was very clear that I just wanted to know the price before getting any services. They gave me a quote of $27,000 and I promptly left because that is just highway …
I can’t even begin to guess how many times we’ve been here over the past 35+ years, and every single time we’ve been treated so well. We’ve had all 4 of our kids here and every single nurse and doctor was amazing. We literally have no complaints and feel safe knowing this hospital is nearby.
Over my seventy years of life, I have visited many a hospital, and unfortunately not all are as fine an institution as St. Charles. In my visits here, along with my late husband, current husband, and 12 grandchildren I only have one …
Now I’m not one to come and write terrible reviews but this time something had to be said. Not only was I assualted and bullied by a nurse during my ER visit, I had major HIPPA violations broken. Now this isn’t a problem with the hospital, …
Terrible experience. Only care about Covid if you don’t have it they won’t treat you. We need caring nurses and doctors again. Their nurses are on Facebook daily talking about how they are going to start refusing those without vaccines. …
There should be an option for a 0 star rating. I can’t think of a single good thing to say about this hospital. I brought my girlfriend into the ER after Urgent Care told us that her condition was too serious for them to treat. It took at …
I don’t think I can recommend the St. Charles ER enough. Even being in a frustrated mood about being sick, the incredible nurses and doctors – and all other important staff – are incredibly kind, loving, patient and empathetic. They helped …
It’s been several years since my experience with St
Charles hospital but I have been remiss in not sharing my time there. I was visiting from Tucson Az. when I contracted a very serious bacterial infection. . The …
I would like to complement St. Charles on their good hires. The CNA’s that cared for me after surgery, Traci and Shannon during the day and Dawn and Jannelle at night were both outstanding. Both teams were professional and efficient yet very kind with me. I especially appreciated their kindness.
This review is mainly about the medical staff and a some about the facility. I am only a friend of a patient so I don’t know anything about the billing, admission, etc. …
I get it. Covid has everyone stressed and stretched thin and staff moral in low. But whoever reads this please pay your employees more and treat them better. It feels weird when an RN asks if your company is hiring… …
St Charles is an excellent hospital to work for. I am proud to wake up daily and be in place where patients are taken care with love, commitment and competence. My family is also lucky to have St Charles as their primary hospital and we …
I like the nurses they’re very sweet and some of the doctors. But Saint Charles has no morals. They caused an injury to me which has created 3 major surgeries so far and I am told I am gonna need more. They have …
Just looking through the reviews I have noticed that the administrators of St Charles only care about those who write a positive review. It would be nice to see at least the resemblance of concern and understanding from an organization who is suppose to care for the sick and injured public. Sad really. Shame on you St. Charles.
Why am I getting bills a year later? I also got billed 9 months after my visit. The Insurance/ billing department must be ran by monkeys. We’ve had 6 different bills for one visit.
So I have a bill for $3,300.00. I was making consistent payments of $100.00 a month. You would not accept my $100.00. I could not afford the $500.00 a month. So, instead of accepting my $100.00 you send me to collections. I was never …
Awful place to have to go to when you need help. The staff was beyond rude, not helpful and would not allow our family to stay together at urgent care. They’ve made ridiculous rules that make no sense and then have staff act like jerks …
The hospital kept me from my dying father because my brother told them he was the POA and he was not . I am the personal representative for my fathers estate and I am livid with the hospital and looking at the medical records they were in …
2 nd floor staff was amazing.
However the male ( nurse ) on room 441 Irineo was the epitome pf rude and disrespectful. …
Doctor refused to give Tyler his prescribed medication by directive of his legal guardian. Instead sent him to some ‘safe house’ he was free to walk out of. A few hours later he took his own life. …
Every doctor and nurse here was so knowledgeable, attentive, kind, and helpful. We were in and out relatively quickly and had great treatment. Would not like to return…. But if you have to go to the ER, this is a good one.
I took my husband to the ER lat night where he was seen right away, tests were run and found he has pneumonia. We have only had the best of care from St. Charles ER. The technicians, doctor, and nurses were so caring and attentive. I have highest praise for St. Charles!!!
I have cancer and have about five years to live. Enough about me my cancer is lung cancer from smoking since high school. October of 2016 I lost half of my left lung and was in the hospital for seven days I want to mention that I am very …
My mother was in ICU last week. The nurses were incredible as was the respiratory therapist. I was amazed by their compassionate care for her life..for her dignity and for us her family. As Mom came to the end of her life.. one by one …
I utilized the emergency room. Even though my wait was a bit long, it was understandable given the mass volume of people in need. The care i received was timely, professional and compassionate. The staff had a ton of responsibility which they handled with grace.
About a month and a half ago we had our baby, and everyone was 100% awesome, along with nicu nurses. But the last nurse was absolutely awful and I can’t remember her name. She was rude, over bearing and we had told the last 2 nurses before …
I have been a patient here twice and have always been treated with dignity and respect.
Most recently I had an experience with a family member in the ER that was mental …
PEDAL Clinic / St Charles – while I really appreciated and like Dr Shank for my son, I was extremely disappointed in the front desk. The person takes days and numerous calls to return calls to set up an appointment . She did not even …
Called St Charles Family Care yesterday, because my son had Covid symptoms. They told me over the phone that we would have our test results by end of day, or the next morning. We’ll it is the next day and now they are telling me we can’t …
I just moved to bend and I suffer from gastro issues. They took care of me even though its a chornic issue.
The doctor was very polite and explained certain things to me about certain …
Don’t like hospitals but everyone was friendly and did a great job taking care of me
My son had to have an emergency appendectomy that had some complications. Every person we encountered at St. Charles were kind, professional and efficient. I was a very teary and scared mom, and I felt completely supported and confident …
HUGE SHOUT OUT to the nurses Becca, Megan, and Sam on the 3rd floor. My wife has never had such amazing care as she did with them this evening!! No one can ever get an IV in my wife who gets hospitalized frequently due to her medical …
2 minutes agoNEW
I would like to start by saying that I have had many doctors in my last 30 years as I have many serious health issues! …
Went in for food poisoning, sat in a bed for maybe an hour, doctor came in for maybe 2.5 minutes, they hydrated me and charged me approximately $3,000. When I got the bill, they coded it in a way that my insurance company did not cover as …
Caring for a disabled individual who is unable to eat or drink and has quickly lost a lot of weight. Had an appointment to get a feeding tube put in and Dr canceled on us less than 24 hours before appointment due to a positive covid test …
Staff at St Charles took amazing care of my dad. Everyone was very friendly and communicative. No one loves being in the hospital, but they worked hard to make it as calm and supportive as possible.
Sitting in the cafeteria this morning, reading all the hospital reviews, while I wait on the sun Thinking tomyself kindness surely repays kindness I was just so elated that I was allowed to stay the night the nurses and staff were …
St Charles is a good hospital for care, however if you’re married, beware of one nurse in particular that sleeps with married coworkers. Ask for Rachel.
We’ve been patients off and on for 40+ years. St.Charles has usually provided good service but now they are excellent! I spent 24 hours there over New Year’s Day when I had a heart attack. Every nurse, doctor, and support person with …
My sister and I got a phone call saying our Dad was in the hospital and was going to have surgery but probably won’t make it with his health being so bad and that he probably won’t make if dosen’t do the surgery. He is a elderly disabled …
Very busy that day, handled my visit quickly, but also did a very thorough job.
Absolutely disappointing that this is our only hospital in Bend. We are a large enough city to get another hospital. The nurses are obviously so overworked they forgot why they went to school to help people. They are rude, condescending, …
My husband came through the ED for back pain he had been suffering from for 2.5 weeks. He had 10/10 back pain and nothing was helping. The ED nurse was amazing and kept my husband as comfortable as he could. The ED doctor was amazing as …
Excellent care….we were visiting from out of town and had to go to the ER. From ER registration, triage to our nurses and doc, we received superb, friendly, helpful and timely care. Overall, they made a difficult experience much much better. We are very appreciative and thankful for their care.
Michael the guy that works the information booth should be fired. St Charles is a amazing hospital and deserves a 5 star except for this one man. He was so unprofessional and down right rude. When my father had to call security for one of …
On Vacation visiting in La Pine from San Diego County in Oct.2020 while fishing on the Deschutes River my son suddenly experienced gut wrenching stomach cramps was so bad apparent we needed the ER, raced to St Charles in Bend. Not knowing …
The administration of St Charles Bend and Prineville should be fired.
It’s amazing that the supervisor of the Prineville Family Care facility …
St. Charles is the biggest scam I have ever encountered. Not even -1 star would be deserved. Their billing is absolutely horrendous. I’m still getting bills from two years ago. How could this be possible. They sent me to collections because …
Bad business practices. Beware! I went in for lab work, and am self-pay. I paid what they asked, and asked if I owed them any more money they said no. 3 years later I find they have about $120 on my credit report in collections dinging …
My wife and I have both had major surgeries here over the last few years. I find the doctors to be quite professional. However, nursing staff was pretty bad a few years ago. It has since improved dramatically. It seems they were going …
My wife was taken to this ER during our weekend trip to Bend. They did nothing for her and sent her on her way. My wife had a ruptured brain aneurysm and is currently in a different hospital. From everything I have learned the systems of …
I just had a baby 2 days ago. Everyone has been great until I want to be discharged. We’ve been waiting 2 hours for one last test so we can leave and I live all the way in lapine. I’d like to head home before my baby wants to feed in the …
Nothing but great things to say about this hospital and staff. I have came to the ER pretty much twice in a week and they treated me so kindly. The doctor I had (forgot his name) made me feel SO comfortable and reassured me that we wouldn’t …
They quickly tested and treated me for Covid and sent me on my way. Fast, friendly and very efficient. …
I’m astound by the lack of care & understanding St. Charles 💙 office has. God strike me dead bcuz I cancelled my dad’s 💙appt. cuz it was 7 degrees out & he’s in his 80s w/damentia. I was told by the cold office lady this is the last time. …
The triage check in nurse Melissa at ER check in was horrible at answering a simple question. She was on her personal phone. Extremely rude. Told me to ‘please get out of here’. WOW St Charles great training. However, Jen the nurse that …
I have a neurological disorder (crpstype2) and have had to come to St. Charles, many of times. I am able to leave today:) I am able to go home because of the wonderful Doctors and nurses who helped me get back to a baseline. They were …
The Bad: My child had a scheduled surgery at St. Charles and was told by one of the nurses the day before that both parents could come with our child. We both arrive and the gentleman working the front information desk (this was after our …
Worst experience of my life while giving birth to my first child at st. Charles in Bend. My OB and the labor and delivery nurses were amazing but other than that, my entire experience was a nightmare. The hospitalist who “assessed” my …
Worst Hospital I have ever been to. Rude staff! Kept me away from my minor son who went to the ER for heart problems in an ambulance. I just wanted to be with my child who was alone and they made me wait in the waiting room and were so …
So bad. Thank God the nurses and techs are amazing because the upper management at this hospital is running the place into the ground.
It’s truly a shame to see such a bad review score for St. Charles. They have been nothing but great at both the Redmond and Bend locations. We just delivered our first baby boy and had a complication that sent him into the Bend NICU, and …
I was transferred here from Burns after a solo rollover accident in Wagontire for further observation and possible surgery from sustaining a back injury in the rollover accident On the 16th of September 2019. It was found I wouldn’t need …
The wait is long (ER tonight) however every single person we came in contact with was excellent. Bravo to the kind and caring staff at St Charles.
They ask their employees to do landscaping to save money under the guise it’s “therapeutic”. Same old moronic administrators here that you find abusing nurses, PCAs and support staff everywhere.
Fantastic Surgeon, PA, Nurses, CNAs, everyone. They listen to patients and explain their rational for all treatment. They took special precautions to avoid triggering some pre-existing conditions. Overall, a great facility with great staff = care that exceeded our expectations. Thank you!
Literally my only complaint is how understaffed this hospital is. We were treated with compassion and respect and the problem was solved. I am so grateful that this hospital is here. I just wish we hadn’t had to wait THREE HOURS to be admitted into the ER on a random Thursday night.
My husband had a heart attack while on vacation in Bend. We received phenomenal care from the staff and cardiologists at St Charles. Thank you to everyone who helped us during this stressful time.
Came in with a laceration on my arm. Everyone from registration to Doctor Shea was fantastic. Got me cleaned, bandaged and stitched up in a flash. …
This was a fairly ok hospital except when my loved one died and an old weird volunteer got rude with my grieving family , this old disrespectful, ill mannered thing with no life acted like the hospital police . This woman is obviously a …
A nurse, who will remain anonymous, and a staffer both treated me terribly. Your system is sooo broken, 💔 pass it on, sell it, get out now. I couldn’t EVEN make a complaint…left a message days ago, thanks, you can do what ya want, BUT a …
Rude nurses, I asked simple questions, got a I’m not your nurse so I don’t know, no never say that in direct customer service, there’s no excuse to be rude, have integrity, if you can not respond respectfully, don’t say anything, simple …
Do not trust these people, not with your life. Despite being named after a Catholic bishop, this hospital is only concerned about making money and not providing healthcare. Be very careful when dealing with their finance department. They …
When visiting a family member for numerous days in the ICU, we could not have been treated better by the staff – our family member had the best doctors and nurses care for them during their time there.
Kudos to the whole St Charles staff.
I had a terrible experience at st charles in bend. (1-5-23) I was escorted out of the hospital for the day because I got upset at a high inappropriate remark that was said by one of their staff on floor 5. …
I can understand people being frustrated with the wait but they are short staffed and maybe people need to understand that they are here saving life’s and helping people so maybe take a chill pill yeah? …
There are many terrible ER experiences . Lets just mention my worst and most recent .My dad had a seizure and was out of it,he wanted to rip all the wires off and go to the bathroom. A nurse took it upon himself to restrain him by pinching …
I was in town visiting and had a major health emergency, so I went to this hospital because it was the closest. I was completely blown away by the quality of service I had over the few days I spent here. Every nurse, technician, doctor, …
This hospital deserves more than five stars! Amazing staff will treat you with respect, kindness and compassion. The hospital is clean and modern. I had a medical emergency and was admitted to St. Charles. I could not have wished for a …
This is a overall review of my experiences with the nurses and ICU staff after spending 18 days as a visitor. 99% of the nurses went above and beyond my expectations in all aspects. Impressive would be an understatement.