Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours
Sunday
Open 24 hours
Have never Horton lost with my Google Maps… Very high praises. Just make sure you have the correct address and you won’t get lost. A co-rider is Nice but not nesesary
My wife went in to st Joseph hospital and was unhappy with her visit she went in for a siezure was there for 6 days and I had to sleep on a pull out bad and my back hurt the whole time and they made somebody watch her every day every 4 …
I have no words to describe how incredible the care team was that cared for both myself and for my daughter. There is no place like St.Joes Mercy Oakland.
I would give it zero stars if I could the doctors in this place are a joke none of them communicate with each other my grandmother needed gallbladder surgery but because we were told by her regular heart doctor she couldn’t handle surgery …
my boyfriends in there, i tried calling in to talk to him, and when i called, they spoke with an attitude as if it was so much to ask. rude employees; unwelcoming (as he has explained as well)
Waited an eternity, even when we got called back. They said the doctor would be in in a minute and we’ve waited more than an hour and still haven’t seen anyone. This place is horrible, inefficient, and useless. DO NOT GO HERE
Worst hospital I ever been too in my life so slow been here 8 hours and still be sitting here if you dont have enough doctors start hiring more but first fire them all that are here now they be so slow people that came in after us get seen ad treated before us that’s some bs..
My family and I had an bad experience when my husband was admitted. I am very disappointed especially since I work along with a specialty group affiliated with St Joseph Mercy Oakland.
Smh , i took my son there he couldnt breathe at all .. they said he was fine only because they seen him sleep … also they said they seen something by his lung and they didnt do any further tests .. they just kept him over night then sent him home the next day … just terrible
Sent my daughter and son in law there because i received quick fast service… she is 10 mins from Hurley … she drove 40 mins to St joes …. she has been there over 2 hrs .. still sitting in the waiting… she is in pain and the pain is …
I am in so much pain i am even crying and they have people in there that’s not in serious pain. A child was wajting 40 mins sick. They told me 30-45 mins so if i die tonight it because of St joseph mercy
The labor part of the hospital is the best they delivered my niece rooms clean good food the nurses are perfect but the emergency room is from hell nasty rooms hallways ..to rude nurses you will starve you will hear them talking bad about …
Great Health Care!
All the staff are top rate, the food was good enough for a restaurant to serve (good coffee, too), precise and organized, kind service. . .
Dr. Yoav Ritter helped to change my life, today I am able to walk with less pain also I feel as though I am living like a normal person. Thanks Dr. Y. Ritter
I want to take this time to thank Doctor Ritter for the wonderful surgery he done on my wife she kept her on a pain and she was able to walk again Doctor Ritter is the best doctor we’ve ever had my wife has had 6 back surgeries and all the …
My Dad was just in here and i was pleased with his care, all the Staff we encountered was very friendly and helpful, only reason i didn’t give 5 stars is because response time on certain things was slow, but i do understand there were alot more people there than just my Dad.
I went in for a cardiac issue and they left me hanging, noone bothered seeing me or hooking me up to even be monitored! Your in a waiting room with 15 other people, the only thing separating one nother are curtains. How low!
I originally was introduced to St Joseph Mercy by my doctors after having a major heart attack and triple bi pass surgery. The staff and facilities are top notch.
Everything was fine ,,except the Brat named Chris at the ER doors.That guy isn’t professional and needs LOTS of PR training…..Thinks he’s a Boarder Patrol Agent. NOT sympathetic at all…..He shouldn’t have a job dealing with the public.
Would not recommend. ER is understaffed, not enough medical providers to make you feel like a priority, only a number. Take the extra time to go to Beaumont if you can.
My Doctor. Timothy Sesi M.D. Physical medicine. I’VE HAD no bad experience. I have been his patient since 2002 after my chemotherapy treatments. Dr. SESI IS THE BEST DOCTOR. I AM BLESSED TO HAVE DR. SESI AS MY DOCTOR.
Went in for gallbladder removal. The service from nurses and hospital staff was impeccable and beyond the call of duty. Very happy with this hospital and wouldn’t go anywhere else. Thank you!!
I checked into the emergency room with a burst appendix and they had me sit and wait for over an hour and still didn’t get me in. I walked out and checked into another hospital. I could have died waiting there and they did not give a carp.
I was recently in St. Joe’s for 6 days. I couldn’t have asked for a better experience ! Every staff member from the housekeepers to the doctors were very professional and friendly and helpful ! If you need a hospital, St. Joe’s is it !
On the phone for 20minutes to make an appointment. Hang up after 4.30pm said that they were closed (Henderson clinic). If you put a person on hold and never come back, why say you are open until….
Emergency department physician critical and dismissive during coordination of care. Criticizing
Decisions to be evaluated. I will choose another hospital when needing care.
good overall experience. good doctors, very attentive. amazing nurses, smart and thorough- got the best care from the nurses- felt like they were the doctors most of the time.
This hospital is peaceful, it’s staff is caring and the care is excellent. Unfortunately we’ve been to multiple Beaumont hospitals, Henry Ford Main, McLaren Pt Huron and Lake Huron Medical Center. This hospital is heads and tails over all of them
Been in there several times in the past couple years….. the Nurses are AWESOME!!!! I was born in that hospital and will probably will pass there…. I have had very caring Nurses all the time….. SUZANNE SUBLETT IS A FANTASTIC NURSE….. Thank you for all the great care all of you provide….💜🙏🏽🙏🏽🙏🏽🙏🏽💜💜💜💜💜 …
Couldn’t have ask for anyone better to take care of me. The nurses Brendan and Mary Lou were intelligent, caring, and they kept a smile on my face through the scariest moment of my life. I’m so grateful for them. Couldn’t thank you all enough!
We had the worst experience at St. Joe’s Pontiac. One of the trauma nurses stole a gold cross from my son. The doctors are rude and no one will help recover the cross. This experience is a prime example of the need for health care reform …
Staff securities ty all of you even rode who change the garbage. Outstanding team highly recommend if your having difficulties in life. They are there to help and doctors yo ur angels
My mom apparently had a bill from them that they would not disclose and garnished hers and mines bank account ( she was only on my account as an emergency person) and completely emptied both of our accounts at the bank ! They claim to be a …
How do you break someone? Interrogate them, ask them the same questions over and over. Deny them basic human rights like sleep, food….water. This is how St. Joes treated my husband for the last three days. He came in with internal …
Er room was disgusting were there for 4 hours no one even checked on us and when we asked to be discharged they tried to scare us by saying cps might get involved we drove straight to royal oak buemont
ER staff was very unfriendly and unprofessional! Also, the hospital room was not very clean. I would not recommend going to the ER at St. Joseph Mercy Oakland nor do I plan on taking my children there again.
(Update: no room until 1 am sharp) Sat in a back room in chair waiting to be moved to a room since 11am and without the medication needed after requesting meds all day finally received them at 8 pm and was put in another small room on …
Do not go to the psychiatric unit! They will misdiagnose you and keep you there just to bill your insurance! Saw Dr. Davinder Kakar, and what a joke! All he did was ask me generic questions, like the questions you find by on Google, and …
Worest hospital ever, right hand doesn’t know what the left hand is doing. Was told I was leaving, 3 people told to get ready to leave , so then I called my ride and they drive over an hour to get me. Bingo then tell nope you can’t leave.
Go some place where they care….you can hear the nurses whisper and patients in the hallway making fun of them…they treat you like your not wanted and your medical care is not important. They don’t care if you get your meds, food , call your doctor basically just a bad hospital, chapel is the only good thing….
Had to go in due to a blood pressure spike and a problem in my eyes – they kept me four days. Literally tried to look at my retinas with a smart phone. They billed me for doctors that never saw me. I know of 6 different lawsuits against them. I would never trust them with anything.
I stayed there for four days, and they did a procedure for me, the hospital and emergency are so great , all the staff and specially (Dr. Shaheen Alanee) were more than wonderful, I was like at home, thank you very much for everything
discharged me from the ER. then 10 minutes later I’m telling my husband take me back to the ER. I’m dizzy and almost fainting. Finally after threats of lawsuits we got admitted. very bad ER. good hospital.
I’ve been to a lot of hospitals in my life, and yes st. Joe’s can be busy at times, but they’ve also been faster than most hospitals I’ve been to….they are always respectful toward me, have great bedside manner, n they actually try to …
I will never be back most of the staff was great but it takes so long to get meds when in pain. I ordered dinner 3 hours later I had to call and the system went down and did not let any one know. So I couldn’t eat
I was here for a surgery and had great care from my doctors and nursing staff( Angles on earth) but I wanted to also say they’re pharmacy and technicians were also wonderful, they filled my meds and brought them to my room so I didn’t have …
this hospital has taken care of me for years – although some changes entering it’s all about safety due to the pandemic – staff helpful and caring and deserve our gratitude and prayers
I waited 4 hours with severe kidney pain. They took 4 people into the back that checked in after me. One guy came in moaning about how bad his shoulder hurt & they took him right away. I sat there & kept my mouth shut & all that got me was 4 hours of sitting there in pain. I left & will never go back. It’s time to go to Beaumont.
Great staff in the Dialysis unit. Best people in the hospital. Loved the nurses. Handsome Asian nurses. Would have given a 5 star if other employees are as nice as the Dialysis staff.
Where do I start Im so hurt and depressed over somthing that could of been far more thoughtful if this hospital would of put as much attension to emotional needs of affected families no matter why they are there. The hospital is clean and …
My mom went to the 3rd floor, the RECEPTIONIST that sits on the LEFT IN THE CARDIOLOGY DEPARTMENT IS SO RUDE AND VERY MEAN… THIS IS THE SECOND TIME MY MOTHER WENT TO HAVE TEST DONE THERE AND SHE HAD BAD EXPERIENCES WITH THE CARDIOLOGY …
I spent a week on 5S, Med-Surg, and it was a surreal experience. Outstanding care, wonderful surgical team and the floor itself, is aesthetically beautiful. I was a level one trauma tech/imaging, in Wayne County, for 45years, before retirement, so i know how exceptional it is🙌🙏. …
A change in portal access has left me in the dark on valuable health information. Neither my wife or I could access the new portal despite following the instructions and me talking to an IT rep for 1/2 hour. We will discontinue all our care from this incompetent operation and go to UofM where we’ve had outstanding care.
After 4.5 hr wait the staff should be nice! I understand when there are busy! But when u have a serious problem u have to wait in the lobby. But if u have a minor cold u walk right in the back! They need to get there priorities stright! Avoid this this hospital at all costs!
I recently went into the here because of extreme abdominal pain and back pain. There was not but 1 person there and they were in no rush at all!!! Being in pain i was shouting and not using the best of langauge. when I was finally seen i …
Very satisfied with the staff and care there. One nurse in particular who works in the Emergency Department and whose name is Emily demonstrates the best disposition and demeanor anyone could ever expect from an RN. She is definitely the kind of person you appreciate upon encountering.
Been here since 10am, íts 6pm. Still in severe pain and Still not in a room, what a disappointment. The staff in Registration are so loud and unprofessional. Mary Lou, a ER Nurse is so very rude. And no Empathy what so ever.
I have had two bad experiences at this hospital, the first when I had an amputation of my right leg. In that case I was treated like an animal on show in a zoo. I was talked to like I was less than human and bullied by a few doctors. Now …
Went through the internet to register for Covid Vax. Got a response very quickly. Got an appointment SUPER QUICK!! This hospital is WONDERFUL !!! I was a little anxious about this day, but the entire TEAM and the lovely atmosphere brought me calm and confidence in their efforts for me. Outstanding
Had cervical fusion surgery July 10, 2020. 100% flawless from check-in to discharge. This facility is immaculate clean, organized, and above all, patient-centered. Job well done! (Rare poster)
I had to go to the hospital because of severe pain in my stomach. Because of the poor care experiences, my husband had at another hospital… I have to say it was the best. Out of two or three, I could of went to. Seems like they really …
I went to ER in May of 2018 for a problem and gave my insurance information to the lady at the desk thinking they would bill my insurance company. To my surprise 8months late I have collection is call me saying I owe ST Joseph hospital …
This hospital is the worst hospital in the world I sat in the hospital 3 day for them to do nothing I seen 3 different and none of them new what they were doing they all said something different one day it would be one thing and the next day it was something different they didn’t know what they were doing
What can I say this is the hospital that saved my life, when I was knocking on death’s door on May 5th of 2018. With my kidneys completely shut down my liver failing and and heart aneurysm the team of doctors and nurses went to work, they …
I have recently had spine surgery at St Joseph Mercy Hospital in the doings of Dr Yoav Ritter. I am 25 years old and had suffered with chronic back pain for over 5 years. I had a condition called Pars defect in my L5 causing my pelvis to …
The most amazing team I’ve ever had the pleasure of dealing with in any ER ever!
Andrea, Rachel, Tonya, and Shannon= RN perfection. Dr.Gumma, A1 attention, …
I would give less than a 1 star if possible. Rude staff, yelling and badgering a patient to be dc’d when they haven’t made a plan for DC. Threatening to bill patient for services they said insurance denied when they never submitted anything to the insurance. Will not be sending anyone to this hospital
Rude and Incompetent staff security lies and manipulates. We staff denied a 3week old baby her mother and her bottle because the hospital was on lockdown for a situation completely unrelated and contained. Upon speaking with Barbra the Er …
I was born in this hospital and have always been treated right by everyone until now. I had an outstanding bill of almost $1200 and I was told that I could make payments over a 24 month period. The payments were due on the 16th of every …
The job of ER staff is not only to make sure people don’t die. It is to MANAGE pain and symptoms. Even if you don’t 100% know what’s wrong, you manage symptoms. Let’s just say that 0% of my symptoms were managed. I was sent on my way with …
Never go there without sufficient insurance, when i was 16 my dad had cancer in his quad and since he was on Medicaid they misdiagnosed it twice and even one time sent him to a orthopedic doctor where he said “What am I suppose to do?” …
I would recommend this hospital to any woman planning to have a baby. I have had enough kids to say that this is far better than Beaumont. The nurses are super nice and motivated to work. The whole staff just makes you feel pampered.
My dad was in Crittenton Ascension hospital with his health having deteriorated to rock bottom…they failed him to say the least, releasing him before he was ready. A week later he was back where he was. We had to call for an ambulance, …
They take care very good, but the problem is with Billing department. Most of the payments they wont bill to Insurance, they just bill directly to the Credit card and we should review our payments carefully. Please be careful with the …
I took My mother to the ER she was treated immediately & stayed for 4 days on floor 7, Jill the Care Manager was super attentive took care of all our transfer needs immediately coordinated and stayed in communication with me answer her …
Just had total hip replacement at this facility. These people were fantastic. From pre op to discharge I didn’t have a single negative experience. They were all a credit to their professions and never once seemed putout at any request. …
My dad came into emergency with atrial flutter. The staff was the most friendly & conscientious we’ve experienced in the area. Kudos to nurse Alex C and Dr. George Marinescu for taking such great care of my dad. Thank you!
Labor and delivery: Staff nice, but Facility was filthy. Requested bathrooms to be cleaned (out of TP, soap, garbage overflowing) to three different people over the course of 10hours and nothing was done. Waiting room chairs all had multiple stains on them, the surfaces in the hospital room were sticky… very disappointing.
Our heartfelt thanks to both Dr. Bhattachrya and Dr. Madavhan, Neurologists out of St. Joe’s for properly diagnosing and their quick response to treating Bill.
What was once thought or believed to be mini strokes he ended up with being …
Worst ER visit ever! PMDD episode. Treated her like a common criminal. Talked to her (age 16, HS straight A student) like a crackhead off the street. Instead of giving her correct meds, we even brought them in, they withheld them. They had …
terrible hospital, i went their 2 years ago and the emergency entrance was tore up so I had to drive to DMC. Then this year my mom and they made her wait 12 hours so the doctor could read her results, not take more test but just read her …
My mother fell and hit her head and went to the hospital for treatment. They denied me access to her even though I am her Patient Advocate. Many people are now opting not to seek treatment because of cruel policies such as this. The public …
Don’t go to St Joe’s hospital in Pontiac at any cost The rudest people in the world. they’re billing department is awful I paid money that I wasn’t supposed to pay them every time I call them they are rude and tell me that they should talk …
No matter what your here for, they are going to leave you in a room in the ER for 2 hours with 0 communication. I’ve been forgotten a couple of times as well. They focus more on Training residents than helping patients.
I had both my children at this hospital. Only because I LOVE my doctor. In 2011, I was induced and received an epidural, the anesthetist was extremely rude and shouted at me over removing my earrings and nose ring (studs, IDK why!?) and …
ER Is a joke, went in for a covid test, My insurance was billed for Covid testing then billed again for an Independent physician. Doctor came in said hi and left, this place is a joke.
I was there in November. Their service is very good. Iam very Satisfied with the service. Specially their nurses are amazing . Some of them are like angel . I highly recommend this hospital.
I have been here for 3 days. Before I came here I was in Grand Blanc. I’m diabetic and have been extremely sick for almost 2 weeks. Throwing up and the bathroom non stop. My stomach isn’t digesting it’s food they say but yet they don’t know …
The communication, or lack of if, scares me at this place. No one seems to talk to anyone. It seems very disorganized, confusing, not so respectable to people, and lacks follow thru. The coordination of things is nearly non existent. How …
We were there for covid vaccines, and were very impressed by the staff, and. the expedient process in place to maximize health and safety while we were there. All were well trained, professional and with great personalities to make you feel comfortable and safe while there.
I’ve seen & read some of the Reviews & after many, MANY ER Visits & In-Patient stays (and Surgical procedures), for Myself & my Wife, I am seriously wondering if we’re talking about the same place. Over just the last 10 years (last 5 years …
My wife was just there after suffering a severe stroke. I cannot tell how how amazing the staff is at this facility! It someone from St. Joseph is reading this, please go up to the South tower and find our who the nurses were between …
Your emergency room has a lot of issues from personnel to leaving patients laying in halls for many hours . I am talking from 4:00 pm to 6:00 a.m. In the morning. That has happened twice to me . I am afraid to go back there ever again. Too …
Whoever was working last night in the ER was cold and rude. I explained to her that I was on a heavy cycle with too many blood clots and I was losing blood like clockwork. I was dizzy and fatigued. We sat there for 1 hr and still wasn’t …
Absolutely horrible. Did even ask for family when they told patient they would bring them back. Then call security when the patient comes out for his family. Then staff continue to talk about the patient out loud with other staff members …
I had a series of tests scheduled to be done at St. Joes all in one day. When I arrived I was confused as to where to go since I had a couple of different areas for testing. Christopher in customer experience actually walked me to the …
We have been using this hospital for more than 30 years because of proximity. Seen it grow into fancy buildings but customer service proportionately got worse than terrible. …
Was scheduled to be induced Jan 31, 2019. Never got a room. Was put into a room in the high risk pregnancy area. I was never high risk. They told me it was only to get me prepped to be induced. Never got induced they said I wasn’t high risk …
Just got off the phone with the lady who works in the blood lab office. Extremely rude and I have no idea how she even has a job?! Not to mention that as we were ending our conversation she hung up on me? And you allow this type of behavior in your facility? Unacceptable. Unprofessional. A nice hospital, staffed with rude people.
Care was ok during my son’s 4 day stay. Food was terrible. Didn’t bill us for 5 months then demanded ridiculous payment plans. They are sending us to collections after paying over $600 in the 2 months since our first bill. Will be choosing another facility for our medical needs going forward.
I had surgery and had to stay overnight. I received such excellent care from every nurse along the way! The doctors were cautious, caring and intelligent! Would recommend. Beautiful clean facilities!
I took my 78 year old mother to emergency, she was disoriented and confused, they told me that I couldn’t go back with her because there were no rooms available in the ER and that she would be placed in the hallway and hallway patients can not have visitors, who would leave an elderly person in the hallway? Worse ER ever
I would rate 0 Star of possible.(Taking my child in for what I was told were early signs of the flu by urgent care.) After checking in with emergency room staff & waiting for approximately 30 minutes. I noticed that other patients that came …
I have always loved St. Joe’s and always had exceptional care. But this last time I came in bring my 11 year old daughter we were very dissatisfied with their care. They left her in a hed in the hallway (all 4 of us) and everyone around …
My 82 year old dad spent 8 days there with nothing to eat. The Hospital Menu offers next to nothing gluten free, he was there 4 days before they took any xrays to find the problem, original Doctor wanted to do an MRI while my dad has a …
I had to stay in the hospital for 4 days and I thought the staff was awesome! I honestly can’t find one thing to complain about. It was clean, the staff attentive and caring, the food was hit or miss but overall I thought they did a …
This hospital does not deserve any stars.The social worker to the ER that jerks someone around that is a legal guardian needs to be educated on what Mi laws are.The outcome of a patient is at risk and the staff is incompetent in many ways.If there is no response then a patient will be at risk.
I would normally like to give high ratings to somewhere that I delivered my four children. But with that being said, my mom was taken by ambulance to there recently and it went down hill quickly. The ambulance suspected something right away …
I had both my children at this hospital. In 2007, I felt that the prenatal nurses were great but the mother/baby staff was cranky and unhelpful. We were in the hospital over Thanksgiving and there was a skeleton staff, no lactation …
My water broke when I was 29 weeks pregnant. They kept me there, gave me antibiotics, steroids and immunizations for my baby. I had him at 32 weeks, he was healthy, but they kept him in NICU for 3 weeks. Everybody was great to me, my …
This is the worst hospital or emergency room ever. They make you wait for hours then send you home in the same condition you walked thru the door with and tell you to call your Dr. For follow up I have had to take my son and my husband to …
Amazing staff quickest service I’ve ever recieved at a hospital. We brought my daughter due to an extremely high fever we were brought right to a room before we even had to sit down and seen by Dr. Kevin Monfette within minutes the wait …
My husband and I have had numerous surgeries and I cannot thank them enough for their wonderful care. The doctors we had were wonderful and the nursing staff is very kind, considerate and very professional. We have never had a bad experience with any of the staff. This is a wonderful hospital.
Had a pretty good experience during a 3 day ER visit. Didn’t have to wait super long, pretty much all the staff I encounter was friendly and helpful. Was impressed with the hospital network system you can use from your remote / keyboard.
I shudder at the thought of ever having been a patient at this Hospital. Dr. J.Zaiden operated on me. I never saw or heard from the man thereafter. He was nasty. …
So this was the second hospital I went to when I had my miscarriage. The first hospital said they didn’t know and were rude.
I came here and everyone was very kind even though I whined like a baby lol. But …
i was taken care of and treated very nicely by the doctors and most of the staff i encountered here… accept for rhonda in the emergency department. i hope my complaint to the charge nurse on 10/25 did not fall on deaf ears!
Horrible care. My dad suffered from abysmal care. He was supposed to be fed by nurses but they never did. You will die here in-patient without an advocate. 30 minutes to answer the nurse call buttons and when I would walk around to find …
My mother in law recently passed away under the care of St Joes. When her body arrived at the funeral home, she was stripped of all her jewelry including her wedding ring. Of course, same old song and dance, havent seen it……..Her husband is devastated. I am told this happens very frequently. Such a same…….
IF YOU HAVE EXTREME PAIN DO NOT GO HERE. I came into the ER sobbing and when I came in, I told them penecillin and amoxicillin makes me sick. TWICE. I was still given amoxicillin. Then I told them naproxen doesn’t work, as I used it last …
The staff and nurses are very caring. Thanks to them!!! The docs don’t listen or look at patient history. I was there a day. The bill was over $7000!!! I just had the flu but they paniced over an athletic heart and low blood pressure. I saw …
Our urine test that was ordered was dumped out. The social worker taking care of my child went home. They can’t find the other social worker… The room we are in is unclean and has damage to it.after 9 hours they tried to give my kid meds. …
EXCELLENT STAFF. AMAZING EXPERIENCE. I was visiting family in Michigan over the holidays and experienced pregnancy complications that required me to have an emergency C section to deliver my baby, who spent almost 2 months in the NICU at …
We have always used St Jo’s but will never go back. The place is filthy. Been watching it go steadily downhill for the past 16 years. The food is so bad we had to take meals into our patient. The ER is extremely dirty including the public …
I was transfered to their Select Specialty unit for continued respiratory rehab after spending 3 weeks at another hosptial fighting Covid-19. It did severe damage to my lungs and I needed further REHAB before i went home. In the two weeks …
I visited this hospital a week ago for an emergency for the first and LAST time. I wouldn’t even bring my dying dog here if I could. There was dust all over the place that was extremely thick. The floors were dirty and filthy. The staff …
Terrible ER experience back in 2017. Went to the hospital after being assaulted by my ex and being recommended there by the AH police. Took over an hour to be taken to a room. At this time, the room had a bedpan with urine in it. I …
Terrible management!! With the shortage of nurses at this hospital especially during COVID. My wife, a Nurse at this hospital for 10 years gets let go for going home for a family emergency!!! Unbelievable she worked very hard for St. Joes …
As someone with a lifelong disability and thus a ton of experiences with many hospitals/clinicians in SE Michigan, this is the only one (as an adult) where I feel like ALL the staff genuinely values my life, health, and personhood. Other …
The nursing staff is the only good thing about st joes. The physicians are rude and think they know everything when they don’t. They have lied directly to face and when I called them out they won’t admit it they will try and turn their …
From the time my husband enter & left after a hospital stay was unprofessional. So many things to list its crazy. A couple of nurses were good. Normally always go to this hospital and no issues but this time it was not not good.
Had a couple of procedures done yesterday at this hospital. It was my first time there but I was impressed upon arrival. The hospital is brand new and everything is immaculate. Once I went into pre-surgery, all of the staff from nurses, …
My husband was recently admitted for a head injury, he spent 5 days in ICU and one night on regular floor. The daytime ICU nurses were great, I was not impressed with the night shift. He was discharged the day before Thanksgiving, I …
This has to be the worst hospital in Oakland County. The quality of care is not fit for even a dog. They leave people in little tiny rooms for days because their hospital is always so full. If you go to the ER plan on being there for at …
My 88 yr old mother was admitted due to pneumonia. I understand, due to COVID, why I wasn’t able to be with her but the communication from them was nonexistent. I was kept on hold for several minutes ( 30 mins plus) each time I tried to get …
ER in this hospital is a nightmare, worst experience I’ve ever had. Nurses are down right mean & I will never return. Was put in a 85 degree room for hours and was refused a drink of water. Ended up 12 hours in that room.
I had my annual mammogram at St. Joe’s yesterday. Great compliance with the covid rules. I received paperwork to be completed online before the visit. When I arrived I was screened, the waiting room was cleaned between patients, and many …
I love going to this hospital and so should everyone else because it’s run by people who truly care about its staff. Hopefully, I get the opportunity to work here one day because the nurses as well as doctors, and staff care about its …
Wish I could give 0 stars. If you can avoid the ccu at this hospital I would at all costs, never saw a doctor the residents and fellows that came around seemed confused all the time, didn’t answer anything. I will say nursing staff was …
Horrible hospital. They won’t let kids under 13 in because of covid. Idc about your beliefs you should allow sick people pontentionally not make it the right to see there loved ones. Ran like a prison. Make sure you cough outside before you go in.
In order to give this “hospital” a review you have to give them a star so I had to give them 1. My 82 year old mother was in this joke of a hospital for a week for treatment for complications with her diabetes, they didn’t really do …
I use to love this hospital until one of my children showed symptoms of covid. Instead of taking the symptomatic child alone they told me to bring the whole house hold and didn’t even care that there was 2 high risk members in that home. You guy’s are supposed help the situation not try to infect the rest of us. 😡 …
Recently I was in St. Joseph Mercy for a urinary tract infection. I did not know what was wrong when I first went to the emergency room. The nurse’s and doctor’s were great. They ran all kinds of tests and found the infection. I wad there …
Went in due to a fall. I was 5 months pregnant. When the doc came in he had NO idea I was even pregnant. I had told 4 different people at this time I was pregnant and how many weeks I was. How in the world he did not know I was is still …
Bad Bed side manners. Some of the nurses/ staff can’t work with handicap. If you talk out loud they threaten to call security…….. On top of this the door people don’t tell you about needing a medical mask or n95. And I know some people can’t read so it does need to be said if they want that……
My husband and I were amazed at how different it is from a large Big Name hospital just 6 mi down the road: a peaceful atmosphere throughout. Support staff and doctor were knowledgeable and attentive. Waiting areas were almost serene in …
My father recently spent almost 4 weeks in the Neuroscience wing at St Joe’s. He received excellent and compassionate care. The staff were all absolutely committed to facilitating the best possible experience for him and were very open and helpful to all the family. If you or a loved one land in the hospital, be sure it’s this one.
If I could leave less stars than the one, I would. If you require anything more than stitches, do not go to this hospital. I’ve had several occasions where we needed emergency services, so my review is not based upon one single visit. The …
I had a surgery involving multiple procedures here. I stayed in the hospital for 4 days, went home on the fifth day. They were wonderful. The nurses, doctors and patient care techs were all knowledgeable, friendly, and compassionate. I would recommend this hospital to anyone.
My Name is Lauretta Christy. You have a patient on the mental health floor who is my niece Ashley Baylor she is calling me an threaten me for the last 2 weeks. They keep saying they are going to restrict her calls i am not changing my phone …
When I was hospitalized in July. I had 6 signs on my door that said scent sensitive, allergy alert. My nurse came in the room and said I will stand over here, you will be ok. I had to ask her to leave my room and send someone else in. I …
I have worked at this hospital for many years. When I started, things were great. I frequently told friends and family that I highly recommended this hospital. Unfortunately, ever since the new CEO took over, there has been cost-cutting …
On January 11, 2020 my daughter, under doctor’s orders, took her one month old daughter to the ER for a low grade fever. No actual signs of illness. The ER staff took her temp which came back at 97. Then decided to start an IV. Two times, …
My daughter n I experience was excellent! Especially for my daughter….. the labor and delivery team was awesome!! Made my daughter feel comfortable…. the staff was compassionate,loving and caring… Ashley Williams, Kelsey that’s just …
I came into your ER March of 2019. Overall the visit was less than ideal.
I was sent for an ultrasound so they told me to keep drinking water and put in a saline drip to fill my bladder. I am not sure how the transition is supposed to …
I had an 8-hour back surgery. The doctor was fantastic. Did a fantastic job. The operating room people were great. As far as nurses caring for you after the fact. If you have to order pain meds order them at least an hour ahead of time …
Hospital is great, terrible ER. Every time I bring my mother here, we wait 12 hours in ER before they admit. The nurses and doctors are great but the ER feels rather disorganized. I think someone needs to look into their protocols. I’ve …
The staff at the ICU here were a warm, human support for us as we kept vigil for our father there. They were thoroughly communicating, responsive, disciplined always in staying clean. They honored his dignity and our needs. …
The food service here is horrible. I have been here a week and each time I have ordered they forget something from my tray. From plastic ware to milk for the cereal to things as simple as Splenda. You call down to let them know and can …
I was in this hospital twice and only had one problem with one night nurse. She came in at the beginning of her shift said hi. And I never saw her again. So I have no problem with the hospital just that one nurse I never saw again.
Worst ER ever. I’ve been waiting 2 hours to be seen for an assault. I am pregnant too. They admitted me, threw me on a stretcher in the hallway and haven’t even so much as checked on me since. About a dozen workers near the nurses station doing absolutely nothing. Absolutely ridiculous.
Love the staff love the hospital haven’t had a bad experience. But what take so long to get in a room come now been sent 3:30 and is now 1:03 don’t tell me they don’t have q room buy now come on I mean really and I was sent her by my doctor …
I was recently a patient at St. Joe’s. I first went to the ER and returned a day later to be admitted to the hospital as my condition had worsened. I received wonderful care both in the ER and in the main hospital. The physicians and staff …
Way understaffed and can’t find a nurse or doctor to talk! Say they follow COVID protocol but far from being the truth. Tried resolving issues before posting review but patient care advocates are to busy to talk! If it wasn’t for wife’s …
Feb 4 2021 I went into the hospital, was in labor for 2 days. During my time I came acrossed an amazing nurse name Michelle who works in triage of the hospital. When I say this women was God sent that is a complete understatement. She …
I was in for hip surgery in May. I was totally ignored every time I pressed the call button the first day. The nurses are good but it appears sometimes they do not have sufficient coverage so some patients (me) are totally ignored. They …
My father was in the hospital in room 2123, the room and bathroom was not cleaned for 3 days, i had to ask for the room to be cleaned, no garbage bags in the bathroom, was on the phone for 25 minutes on hold trying to order food service for …
Excellent hospital, but if you or your family member will be staying long enough to need meals, be aware the food service takes nearly two hours to deliver meals. Bring plenty of your own food or arrange ahead of time for food delivery.
My mom went in with Covid. I helped her get over the rough part but my family (little brother) felt like I wasn’t doing enough therefore he called the ambulance. Fast forward 3 1/2 weeks later and she’s doing very well but they some how …
I just had a delivery at this hospital last week, and this review is specific to the Labor & Delivery group of individuals. 5 stars couldn’t express enough the care, concern, friendship, and professionalism that these nurses and doctors …
ABSOLUTELY HORRIBLE! – Went to ER this evening at 5:00 pm. Waited for 3 hours with no word as to when each person would get in. I asked and was told 3rd, but then after 2 patients went in, the attendant who was rude and not helpful at all …
I had an outpatient surgery at St. Joseph Mercy Oakland and the staff was outstanding. JoAnn was my intake nurse and she made me feel so comfortable and even called my mom when my surgery was delayed. She was truly amazing. Jessica was my recovery nurse and helped me out of surgery. I cannot say enough about how great the staff is.
I recently spent about a week at the main SJMO Hospital in Pontiac and was positively impressed by the whole experience. The professional staff was thorough and always helpful. The nursing staff was always friendly and attentive. I eat a …
All that I need is a billing code for a procedure….I have talked with five people, been transferred four times, given telephone numbers of staff who have since retired and leave instructions of, “please do not leave a message, as it will …
Terrible! Doctors discriminate against people suffering from addiction. No communication between nurses and doctors whatsoever! My son in law was not given any fluids, no medication to go home with, left with no attention or care for 3 …
Staff of St. Joseph Mercy, you guys are lucky that I HAVE to give you this star. And if it wasn’t for the emergency that my daughter experienced, I DO NOT WANT MY FAMILY NOR MYSELF TO GO TO NO ER, HOSPITAL OR URGENT CARE. Specially these …
I’m sure my daughter will file a complaint but I’m putting this out there. My daughter went to St Joseph with pneumonia and an asthma attack. My daughter has a chronic pain disease she has been struggling with for over 11 yrs. No …
My friend ends up needing hospital care more often than most and each time she was admitted to this hospital she was ripped off. Wallet stolen right out of her purse, other times money taken out of her purse, another time jewelry taken out …
Really upset about their strange billing practices. Apparently my doctor uses their lab. I got a call at 7:30pm from a woman asking me my name then transferred me to another who just immediately asked me to confirm my address like I had …
This hospital discriminated against me and my unborn baby because I have a disability. I was first told to terminate my pregnancy by Dr. Abdulrhaman when I when for my first prenatal visit. I was denied being seen by the high risk doctor’s …
I would give this place zero stars if I could. I have tried to leave a review 3 times now. Long story short, my wife was scheduled to be induced here weeks ahead of time. On the day we’re supposed to go into the hospital, Laura calls us to …
The only values I got out of my experience here were the lady whom did my CT Scan and the ambiance. The actual service of everyone else was below normal standards and resulted into me missing an entire month that could have been used to …
I was here today for asthma, the staff is absolutely the greatest from the security at the er entrance to the physician’s in the back everyone was nice, attentive, and really on point. Keep up the great work!! I feel a ton better also!!
My mom is 66 years old with dimensia and pneumonia for the 3rd time in 2 months. Do not take a loved one to this hospital!!! My mom has no clue most of the time what is happening. They neglected to give her her meds for a whole week in …
This review applies to the Specialty Select floor of the hospital. Some of the nurses were good and the same could be said for some of the doctors. However, overall, it was a nightmare experience for me. I went in with pneumonia (not COVID) …
LABOR AND DELIVERY- I had an AMAZING level of care when I delivered my son in April. EVERY SINGLE NURSE that we interacted with during our stay it felt like 10+ was caring, attentive, professional, and had great personalities. Also, the …
Just wanted to thank Heather and Cassidy for helping make my girlfriend comfortable before/while giving birth and Irene for taking care of us post delivery! Everybody was super nice and did a exceptional job! Couldn’t have asked for better staff! Thanks again St Joe’s!!
Kayla K, an RN in the emergency department was extremely kind and did her best to keep all her patients taken care of. It was clear they were busy and short staffed but she did not let that effect her attitude and was the kindest nurse ever!
I had the worst hospital experience ever New Year’s Eve ! I came in at 7 at night doubled over with stomach pain sat for 4 hours till someone came to help me, but not before I vomited on the floor because no one was around to ask for a pan …
Possibly could have a blood clot and the front desk put me down as pain!! Never said that I was here for pain, horrible service! 4 people waiting in line while she is helping a doctor, figure out how to get tested for COVID!! What?? Taking her mask off around elderly people. If something is wrong with my leg I will be suing
Had to have a MRI under anesthesia, well got into surgery area. The nurse Lisa is awesome. Super friendly and makes you feel better. The MRI staff was also super nice and friendly. Would recommend.
This review is STRICTLY about the gift shop attendant, Julia!!! I called from another state wanting to place an order over the phone for a delivery to a loved one in the hospital. I told Julia what I was looking for and she delivered! She …
Im going here today for a surgery. I see all the negative and rude reviews that look really sad and disappointing.
People need to realize that if you’re disrespectful to someone, they will be …
Was brought to the ED earlier today and had the best experience that I could with the circumstances at hand. Sara and Matt were amazing when I first got there. After shift change I had Cammie and Nicole and couldn’t have been happier with their care. Dr. Mac Williams was truly meant to be an ED doc he was wonderful!
I’m currently in hospice with my grandmother. She quit breathing and I pushed the nurse call button.
I waited for 10 minutes. No one came. I got up to let the nurses know who were …
ER is horrible here and the nurses my wife was brought through emergency because something happened was really wrong with her and I was trying to see her but they told me I couldn’t see because she wasn’t in a room just in a hallway and to me if you being rush on a ambulance you should get a room automatically.
I AM SO DISAPPOINTED WITH ST JOSEPH HOSPITAL. THE COMMUNICATION WAS VERY POOR. THEY GAVE US FALSE HOPE. THEY ARE VERY RUDE AND INSENSITIVE. I WILL NEVER PATRONIZE THEM AGAIN. IT IS VERY DISHEARTENING THE WAY THE HOSPITAL POLICY IS. THE …
Just posted on here a couple of days ago about how terrible the ER functions and i noticed they remove my comment/rating. Funny because their 5 stars have been bumped up out of nowhere. They most likely use employees, friend and family to boost rating but no matter what you can’t escape how dysfunctional the ER is ran.
On Saturday September 11, 2021 my mother fell at home. She was brought to your ED. The staff was just amazing. Margaret Clark had a broken foot and a hurt wrist. Thankfully that was all. I cannot thank them enough for the kindness and …
Extremely disappointed in the care my 11 year old niece received here, during which she spent the entire time in the ER for a mental health crisis. Anthony and Sunny were the two nurses that went above and beyond. Everyone else, from Ada at …
I have had the best experience with both my babies deliveries here at St. Joseph hospital. My daughter being born at the peek of COVID December 2020 the care and kindness the staff showed us made my scary emergency c section relaxed and …
When it comes to the doctors social worker and dietitian people with titles they are great. If you stay they take forever to respond to a call light which can be dangerous if there is an emergency. Some of the blood takers need to learn to …
Staff on fifth floor are rude. After surgery I was in a ton of pain. I hit nurse button and no one come. It took over three hours to get pain meds. Nurse was very rude when she came in room. Guest sign in was a joke. Face mask had to be …
My mom was sent to St Joe’s ER early this morning. The ER staff lacks compassion. We where allowed to stay in the ER waiting room for a short period of time and was told they did us a favor. Once the favor was over as my brother was in the …
Was FORCED to watch building show while restricted in waiting area. I requested to change channel to news, or lower volume, staff claimed manager said news and channel cannot be changed
I have been here at the hospital since 7/15/22. My hospital stay has been one of the worst that I have ever experienced! The food was horrible, I thought I was safe with getting a salad at least I had to send my salad back four times and …
Nursing staff was horrendous. Often waited over an hour for pain meds, 2 hours to get a nurse to respond in general. They were inattentive and I saw them usually once in 4 hours. My call button was turned off with no help or ignored. …
Labor/delivery at this hospital is awful. I had three great nurses, other than that it was horrible. I was there for 5 days. Had a c section, the anesthesiologist allowed the surgeon to proceed into cutting me open all while I told her I …
Unsafe cleanliness. Room 5908 was filthy upon arrival and during a week stay. Obviously not sanitized. Room, bathroom, and hallway floors had grime and spills the whole week. No toilet paper for two days. Patient was left in dirty gown …
My father spent last night at this hospital post knee replacement. The Orthopedic Surgeon at this facility was wonderful, and the orthopedic nurse was kind. The largest issue here is the lack of nursing staff, lack of attention to his pain …
My first time at the hospital was great!!! Everyone was so tentative to me and they all were great listeners. Coming from someone with high anxiety, my experience put me at ease and I even was able to get a shot without fainting! Caleb the …
The ER is terrible! The communication between nurses and doctors are non existence! If I wasn’t a voice for my mom I don’t know what would’ve happened! ALL DOCTORS NEED TO CHECK ON OLDER PEOPLE AND STOP TRYING TO WRITE THEM OFF AS “IT’S JUST OLD AGE”!!!! Sick of yall trying to kill the elders off!
The first nurse that I had helped me so much . She was so kind, attentive. Polite, very empathetic.She was willing to answer all questions and she treated you with respect and never made you feel as though you were a bother Thank you for …
Spent over 5 hrs in ER then taken back to a room to sit in a broken chair forever. I came over for an ultrasound and was given an EKG X ray and did not need either. Dr came in discharged me with out telling me my results.
Not impressed! Next time I’ll go to Beaumont!
Once upon a time this was a good hospital. The Emergency used to be a true emergency dept. Now, it is basically an urgent care. No help. Will not ever come to this hospital again. It has gone so far downhill over the years.
I had a hysterectomy Oct.4th and everyone from start to finish was amazing. Dr. Henzie and all the staff were caring and made me feel at ease before surgery. Thank you so much!
My father spent a week in the hospital. I called and tried to talk with a nurse, left my name and number several times and never once received a phone call from staff. I called the complaint line and they said they would make sure my fathers nurse gave me a call, that never happened. I would never recommend this hospital.
I understand hospitals/ER’s are understaffed, but after our recent visit, I would never trust St. Joseph’s care with anyone in my family ever again. We went in July 26th, for a 10 hour visit only to be discharged with weakness (went in …
Worse Emergency Room nurses at the front desk. Treating you like you are a bad person for even being there. Had to take my grandma 2 times this week and both times met with rudness for no reason. If they don’t like thier job may e they …
My wife had an excellent experience at St Joseph Trinity. She was admitted for 9 days, and everyone there took great care of her. In a place where no one ‘wants’ to be, we were glad she ended up here!
Worst experience at a hospital ever. My sister wasn’t taken seriously at all and the security guard tried to force us to leave before we could explain her symptoms since she wasn’t able to speak. The nurses were all rude except for Theresa, …
I spent a month in ICU and a month on4G. All the nurses and docs were the best. Thorough care and info( sometimes u had to ask for specifics but they’re dealing with alot of patients. Be ur own advocate). They saved my life, and i had my …
I called to schedule an MRI and was blessed to be assisted by Pamela L. She was so knowledgeable and validated my concerns. She was so kind and compassionate and I felt she really cared about me and my situation. …
Great nurses and staff. Came here for my ultrasound and it went smoothly. My OB doctor delivered all of my babies here. Right now with Covid you have to take your temperature and answered a few questions before they let you go in.
Really blessed 🙌 😇 🙏 tonight by all the nurses n doctors who are so helpful towards our family 👪 member 😀 🙏 ❤ n put forward the extra effort for care n the love ❤ 😍 they all show n do n being who they are n even the conversations that are …
Was supposed to be induced at 6:15am they called at 5:30 told me to call at 9 when i did they said call back around 11.
Awful our society is tragically declining. I wasn’t even offered a room I was stuck in a dirty hallway watching employees text on their cell phones
Have never Horton lost with my Google Maps… Very high praises. Just make sure you have the correct address and you won’t get lost. A co-rider is Nice but not nesesary
My wife went in to st Joseph hospital and was unhappy with her visit she went in for a siezure was there for 6 days and I had to sleep on a pull out bad and my back hurt the whole time and they made somebody watch her every day every 4 …
I have no words to describe how incredible the care team was that cared for both myself and for my daughter. There is no place like St.Joes Mercy Oakland.
I would give it zero stars if I could the doctors in this place are a joke none of them communicate with each other my grandmother needed gallbladder surgery but because we were told by her regular heart doctor she couldn’t handle surgery …
my boyfriends in there, i tried calling in to talk to him, and when i called, they spoke with an attitude as if it was so much to ask. rude employees; unwelcoming (as he has explained as well)
Horrible patient service from most of the employees. Very “careless” attitudes!!! Will not choose this as an option again.
I had a excellent experience as a outpatient. The staff and doctor were very kind. I felt very comfortable.
Waited an eternity, even when we got called back. They said the doctor would be in in a minute and we’ve waited more than an hour and still haven’t seen anyone. This place is horrible, inefficient, and useless. DO NOT GO HERE
I came here some while ago to visit my dad. He was visiting for chest pain. I loved everything, except the wait. But it was worth it.
Worst hospital I ever been too in my life so slow been here 8 hours and still be sitting here if you dont have enough doctors start hiring more but first fire them all that are here now they be so slow people that came in after us get seen ad treated before us that’s some bs..
My family and I had an bad experience when my husband was admitted. I am very disappointed especially since I work along with a specialty group affiliated with St Joseph Mercy Oakland.
Smh , i took my son there he couldnt breathe at all .. they said he was fine only because they seen him sleep … also they said they seen something by his lung and they didnt do any further tests .. they just kept him over night then sent him home the next day … just terrible
I was brought there when I passed out exercising. Excellent emergency care and after care. The nurses are extremely busy and I understand this.
Sent my daughter and son in law there because i received quick fast service… she is 10 mins from Hurley … she drove 40 mins to St joes …. she has been there over 2 hrs .. still sitting in the waiting… she is in pain and the pain is …
Came here for my Covid vaccine and the process was so easy and not confusing. You go into the door near the main entrance. Everyone was kind.
Day staff was amazing hands down.
Night staff needs help or something. Surprised me how much of a difference in care just with shift change.
I am in so much pain i am even crying and they have people in there that’s not in serious pain. A child was wajting 40 mins sick. They told me 30-45 mins so if i die tonight it because of St joseph mercy
Hands down the best care anywhere!
The labor part of the hospital is the best they delivered my niece rooms clean good food the nurses are perfect but the emergency room is from hell nasty rooms hallways ..to rude nurses you will starve you will hear them talking bad about …
Great Health Care!
All the staff are top rate, the food was good enough for a restaurant to serve (good coffee, too), precise and organized, kind service. . .
Dr. Yoav Ritter helped to change my life, today I am able to walk with less pain also I feel as though I am living like a normal person. Thanks Dr. Y. Ritter
I want to take this time to thank Doctor Ritter for the wonderful surgery he done on my wife she kept her on a pain and she was able to walk again Doctor Ritter is the best doctor we’ve ever had my wife has had 6 back surgeries and all the …
My Dad was just in here and i was pleased with his care, all the Staff we encountered was very friendly and helpful, only reason i didn’t give 5 stars is because response time on certain things was slow, but i do understand there were alot more people there than just my Dad.
Maybe the worst hospital ever.
Please do not take your loved one here.
Run !!! …
I loved it here having my son beside that one rude nurse after I gave birth telling me I should be up by now and taking care of him
Excellent care from ALL staff members. Excellent food.
I went in for a cardiac issue and they left me hanging, noone bothered seeing me or hooking me up to even be monitored! Your in a waiting room with 15 other people, the only thing separating one nother are curtains. How low!
I originally was introduced to St Joseph Mercy by my doctors after having a major heart attack and triple bi pass surgery. The staff and facilities are top notch.
Everything was fine ,,except the Brat named Chris at the ER doors.That guy isn’t professional and needs LOTS of PR training…..Thinks he’s a Boarder Patrol Agent. NOT sympathetic at all…..He shouldn’t have a job dealing with the public.
Would not recommend. ER is understaffed, not enough medical providers to make you feel like a priority, only a number. Take the extra time to go to Beaumont if you can.
My Doctor. Timothy Sesi M.D. Physical medicine. I’VE HAD no bad experience. I have been his patient since 2002 after my chemotherapy treatments. Dr. SESI IS THE BEST DOCTOR. I AM BLESSED TO HAVE DR. SESI AS MY DOCTOR.
Went in for gallbladder removal. The service from nurses and hospital staff was impeccable and beyond the call of duty. Very happy with this hospital and wouldn’t go anywhere else. Thank you!!
I checked into the emergency room with a burst appendix and they had me sit and wait for over an hour and still didn’t get me in. I walked out and checked into another hospital. I could have died waiting there and they did not give a carp.
I was recently in St. Joe’s for 6 days. I couldn’t have asked for a better experience ! Every staff member from the housekeepers to the doctors were very professional and friendly and helpful ! If you need a hospital, St. Joe’s is it !
Great place. Surgery staff is wonderful. Dr. Ritter took away all my back pain. Nurse Janet is so sweet and caring.
On the phone for 20minutes to make an appointment. Hang up after 4.30pm said that they were closed (Henderson clinic). If you put a person on hold and never come back, why say you are open until….
Emergency department physician critical and dismissive during coordination of care. Criticizing
Decisions to be evaluated. I will choose another hospital when needing care.
I do not recommend you bring your loved ones to this hospital especially your elderly relatives.
good overall experience. good doctors, very attentive. amazing nurses, smart and thorough- got the best care from the nurses- felt like they were the doctors most of the time.
This hospital is peaceful, it’s staff is caring and the care is excellent. Unfortunately we’ve been to multiple Beaumont hospitals, Henry Ford Main, McLaren Pt Huron and Lake Huron Medical Center. This hospital is heads and tails over all of them
Been in there several times in the past couple years….. the Nurses are AWESOME!!!! I was born in that hospital and will probably will pass there…. I have had very caring Nurses all the time….. SUZANNE SUBLETT IS A FANTASTIC NURSE….. Thank you for all the great care all of you provide….💜🙏🏽🙏🏽🙏🏽🙏🏽💜💜💜💜💜 …
Couldn’t have ask for anyone better to take care of me. The nurses Brendan and Mary Lou were intelligent, caring, and they kept a smile on my face through the scariest moment of my life. I’m so grateful for them. Couldn’t thank you all enough!
We had the worst experience at St. Joe’s Pontiac. One of the trauma nurses stole a gold cross from my son. The doctors are rude and no one will help recover the cross. This experience is a prime example of the need for health care reform …
Staff securities ty all of you even rode who change the garbage. Outstanding team highly recommend if your having difficulties in life. They are there to help and doctors yo ur angels
My mom apparently had a bill from them that they would not disclose and garnished hers and mines bank account ( she was only on my account as an emergency person) and completely emptied both of our accounts at the bank ! They claim to be a …
How do you break someone? Interrogate them, ask them the same questions over and over. Deny them basic human rights like sleep, food….water. This is how St. Joes treated my husband for the last three days. He came in with internal …
Er room was disgusting were there for 4 hours no one even checked on us and when we asked to be discharged they tried to scare us by saying cps might get involved we drove straight to royal oak buemont
ER staff was very unfriendly and unprofessional! Also, the hospital room was not very clean. I would not recommend going to the ER at St. Joseph Mercy Oakland nor do I plan on taking my children there again.
(Update: no room until 1 am sharp) Sat in a back room in chair waiting to be moved to a room since 11am and without the medication needed after requesting meds all day finally received them at 8 pm and was put in another small room on …
Do not go to the psychiatric unit! They will misdiagnose you and keep you there just to bill your insurance! Saw Dr. Davinder Kakar, and what a joke! All he did was ask me generic questions, like the questions you find by on Google, and …
Worest hospital ever, right hand doesn’t know what the left hand is doing. Was told I was leaving, 3 people told to get ready to leave , so then I called my ride and they drive over an hour to get me. Bingo then tell nope you can’t leave.
Go some place where they care….you can hear the nurses whisper and patients in the hallway making fun of them…they treat you like your not wanted and your medical care is not important. They don’t care if you get your meds, food , call your doctor basically just a bad hospital, chapel is the only good thing….
Had to go in due to a blood pressure spike and a problem in my eyes – they kept me four days. Literally tried to look at my retinas with a smart phone. They billed me for doctors that never saw me. I know of 6 different lawsuits against them. I would never trust them with anything.
I stayed there for four days, and they did a procedure for me, the hospital and emergency are so great , all the staff and specially (Dr. Shaheen Alanee) were more than wonderful, I was like at home, thank you very much for everything
discharged me from the ER. then 10 minutes later I’m telling my husband take me back to the ER. I’m dizzy and almost fainting. Finally after threats of lawsuits we got admitted. very bad ER. good hospital.
I’ve been to a lot of hospitals in my life, and yes st. Joe’s can be busy at times, but they’ve also been faster than most hospitals I’ve been to….they are always respectful toward me, have great bedside manner, n they actually try to …
I will never be back most of the staff was great but it takes so long to get meds when in pain. I ordered dinner 3 hours later I had to call and the system went down and did not let any one know. So I couldn’t eat
I was here for a surgery and had great care from my doctors and nursing staff( Angles on earth) but I wanted to also say they’re pharmacy and technicians were also wonderful, they filled my meds and brought them to my room so I didn’t have …
this hospital has taken care of me for years – although some changes entering it’s all about safety due to the pandemic – staff helpful and caring and deserve our gratitude and prayers
I waited 4 hours with severe kidney pain. They took 4 people into the back that checked in after me. One guy came in moaning about how bad his shoulder hurt & they took him right away. I sat there & kept my mouth shut & all that got me was 4 hours of sitting there in pain. I left & will never go back. It’s time to go to Beaumont.
Great staff in the Dialysis unit. Best people in the hospital. Loved the nurses. Handsome Asian nurses. Would have given a 5 star if other employees are as nice as the Dialysis staff.
Where do I start Im so hurt and depressed over somthing that could of been far more thoughtful if this hospital would of put as much attension to emotional needs of affected families no matter why they are there. The hospital is clean and …
My mom went to the 3rd floor, the RECEPTIONIST that sits on the LEFT IN THE CARDIOLOGY DEPARTMENT IS SO RUDE AND VERY MEAN… THIS IS THE SECOND TIME MY MOTHER WENT TO HAVE TEST DONE THERE AND SHE HAD BAD EXPERIENCES WITH THE CARDIOLOGY …
I spent a week on 5S, Med-Surg, and it was a surreal experience. Outstanding care, wonderful surgical team and the floor itself, is aesthetically beautiful. I was a level one trauma tech/imaging, in Wayne County, for 45years, before retirement, so i know how exceptional it is🙌🙏. …
A change in portal access has left me in the dark on valuable health information. Neither my wife or I could access the new portal despite following the instructions and me talking to an IT rep for 1/2 hour. We will discontinue all our care from this incompetent operation and go to UofM where we’ve had outstanding care.
After 4.5 hr wait the staff should be nice! I understand when there are busy! But when u have a serious problem u have to wait in the lobby. But if u have a minor cold u walk right in the back! They need to get there priorities stright! Avoid this this hospital at all costs!
I recently went into the here because of extreme abdominal pain and back pain. There was not but 1 person there and they were in no rush at all!!! Being in pain i was shouting and not using the best of langauge. when I was finally seen i …
Very satisfied with the staff and care there. One nurse in particular who works in the Emergency Department and whose name is Emily demonstrates the best disposition and demeanor anyone could ever expect from an RN. She is definitely the kind of person you appreciate upon encountering.
Been here since 10am, íts 6pm. Still in severe pain and Still not in a room, what a disappointment. The staff in Registration are so loud and unprofessional. Mary Lou, a ER Nurse is so very rude. And no Empathy what so ever.
I have had two bad experiences at this hospital, the first when I had an amputation of my right leg. In that case I was treated like an animal on show in a zoo. I was talked to like I was less than human and bullied by a few doctors. Now …
Went through the internet to register for Covid Vax. Got a response very quickly. Got an appointment SUPER QUICK!! This hospital is WONDERFUL !!! I was a little anxious about this day, but the entire TEAM and the lovely atmosphere brought me calm and confidence in their efforts for me. Outstanding
Had cervical fusion surgery July 10, 2020. 100% flawless from check-in to discharge. This facility is immaculate clean, organized, and above all, patient-centered. Job well done! (Rare poster)
I had to go to the hospital because of severe pain in my stomach. Because of the poor care experiences, my husband had at another hospital… I have to say it was the best. Out of two or three, I could of went to. Seems like they really …
I went to ER in May of 2018 for a problem and gave my insurance information to the lady at the desk thinking they would bill my insurance company. To my surprise 8months late I have collection is call me saying I owe ST Joseph hospital …
This hospital is the worst hospital in the world I sat in the hospital 3 day for them to do nothing I seen 3 different and none of them new what they were doing they all said something different one day it would be one thing and the next day it was something different they didn’t know what they were doing
What can I say this is the hospital that saved my life, when I was knocking on death’s door on May 5th of 2018. With my kidneys completely shut down my liver failing and and heart aneurysm the team of doctors and nurses went to work, they …
I have recently had spine surgery at St Joseph Mercy Hospital in the doings of Dr Yoav Ritter. I am 25 years old and had suffered with chronic back pain for over 5 years. I had a condition called Pars defect in my L5 causing my pelvis to …
The most amazing team I’ve ever had the pleasure of dealing with in any ER ever!
Andrea, Rachel, Tonya, and Shannon= RN perfection. Dr.Gumma, A1 attention, …
This hospital it terrible. Trinity Health/St. Joe’s doesn’t check on patients. They doesn’t feed the patients, nor does they check up on them.
I would give less than a 1 star if possible. Rude staff, yelling and badgering a patient to be dc’d when they haven’t made a plan for DC. Threatening to bill patient for services they said insurance denied when they never submitted anything to the insurance. Will not be sending anyone to this hospital
Rude and Incompetent staff security lies and manipulates. We staff denied a 3week old baby her mother and her bottle because the hospital was on lockdown for a situation completely unrelated and contained. Upon speaking with Barbra the Er …
I was born in this hospital and have always been treated right by everyone until now. I had an outstanding bill of almost $1200 and I was told that I could make payments over a 24 month period. The payments were due on the 16th of every …
The job of ER staff is not only to make sure people don’t die. It is to MANAGE pain and symptoms. Even if you don’t 100% know what’s wrong, you manage symptoms. Let’s just say that 0% of my symptoms were managed. I was sent on my way with …
Never go there without sufficient insurance, when i was 16 my dad had cancer in his quad and since he was on Medicaid they misdiagnosed it twice and even one time sent him to a orthopedic doctor where he said “What am I suppose to do?” …
I would recommend this hospital to any woman planning to have a baby. I have had enough kids to say that this is far better than Beaumont. The nurses are super nice and motivated to work. The whole staff just makes you feel pampered.
My dad was in Crittenton Ascension hospital with his health having deteriorated to rock bottom…they failed him to say the least, releasing him before he was ready. A week later he was back where he was. We had to call for an ambulance, …
They take care very good, but the problem is with Billing department. Most of the payments they wont bill to Insurance, they just bill directly to the Credit card and we should review our payments carefully. Please be careful with the …
I took My mother to the ER she was treated immediately & stayed for 4 days on floor 7, Jill the Care Manager was super attentive took care of all our transfer needs immediately coordinated and stayed in communication with me answer her …
Just had total hip replacement at this facility. These people were fantastic. From pre op to discharge I didn’t have a single negative experience. They were all a credit to their professions and never once seemed putout at any request. …
My dad came into emergency with atrial flutter. The staff was the most friendly & conscientious we’ve experienced in the area. Kudos to nurse Alex C and Dr. George Marinescu for taking such great care of my dad. Thank you!
Labor and delivery: Staff nice, but Facility was filthy. Requested bathrooms to be cleaned (out of TP, soap, garbage overflowing) to three different people over the course of 10hours and nothing was done. Waiting room chairs all had multiple stains on them, the surfaces in the hospital room were sticky… very disappointing.
Our heartfelt thanks to both Dr. Bhattachrya and Dr. Madavhan, Neurologists out of St. Joe’s for properly diagnosing and their quick response to treating Bill.
What was once thought or believed to be mini strokes he ended up with being …
Worst ER visit ever! PMDD episode. Treated her like a common criminal. Talked to her (age 16, HS straight A student) like a crackhead off the street. Instead of giving her correct meds, we even brought them in, they withheld them. They had …
terrible hospital, i went their 2 years ago and the emergency entrance was tore up so I had to drive to DMC. Then this year my mom and they made her wait 12 hours so the doctor could read her results, not take more test but just read her …
My mother fell and hit her head and went to the hospital for treatment. They denied me access to her even though I am her Patient Advocate. Many people are now opting not to seek treatment because of cruel policies such as this. The public …
Don’t go to St Joe’s hospital in Pontiac at any cost The rudest people in the world. they’re billing department is awful I paid money that I wasn’t supposed to pay them every time I call them they are rude and tell me that they should talk …
No matter what your here for, they are going to leave you in a room in the ER for 2 hours with 0 communication. I’ve been forgotten a couple of times as well. They focus more on Training residents than helping patients.
I had both my children at this hospital. Only because I LOVE my doctor. In 2011, I was induced and received an epidural, the anesthetist was extremely rude and shouted at me over removing my earrings and nose ring (studs, IDK why!?) and …
Very professional rehab staff, we’re proactive in helping my father in his recovery. Also loved the chapel on the first floor
ER Is a joke, went in for a covid test, My insurance was billed for Covid testing then billed again for an Independent physician. Doctor came in said hi and left, this place is a joke.
I was there in November. Their service is very good. Iam very Satisfied with the service. Specially their nurses are amazing . Some of them are like angel . I highly recommend this hospital.
I have been here for 3 days. Before I came here I was in Grand Blanc. I’m diabetic and have been extremely sick for almost 2 weeks. Throwing up and the bathroom non stop. My stomach isn’t digesting it’s food they say but yet they don’t know …
The communication, or lack of if, scares me at this place. No one seems to talk to anyone. It seems very disorganized, confusing, not so respectable to people, and lacks follow thru. The coordination of things is nearly non existent. How …
We were there for covid vaccines, and were very impressed by the staff, and. the expedient process in place to maximize health and safety while we were there. All were well trained, professional and with great personalities to make you feel comfortable and safe while there.
I’ve seen & read some of the Reviews & after many, MANY ER Visits & In-Patient stays (and Surgical procedures), for Myself & my Wife, I am seriously wondering if we’re talking about the same place. Over just the last 10 years (last 5 years …
My wife was just there after suffering a severe stroke. I cannot tell how how amazing the staff is at this facility! It someone from St. Joseph is reading this, please go up to the South tower and find our who the nurses were between …
Your emergency room has a lot of issues from personnel to leaving patients laying in halls for many hours . I am talking from 4:00 pm to 6:00 a.m. In the morning. That has happened twice to me . I am afraid to go back there ever again. Too …
Whoever was working last night in the ER was cold and rude. I explained to her that I was on a heavy cycle with too many blood clots and I was losing blood like clockwork. I was dizzy and fatigued. We sat there for 1 hr and still wasn’t …
Absolutely horrible. Did even ask for family when they told patient they would bring them back. Then call security when the patient comes out for his family. Then staff continue to talk about the patient out loud with other staff members …
I had a series of tests scheduled to be done at St. Joes all in one day. When I arrived I was confused as to where to go since I had a couple of different areas for testing. Christopher in customer experience actually walked me to the …
We have been using this hospital for more than 30 years because of proximity. Seen it grow into fancy buildings but customer service proportionately got worse than terrible. …
Was scheduled to be induced Jan 31, 2019. Never got a room. Was put into a room in the high risk pregnancy area. I was never high risk. They told me it was only to get me prepped to be induced. Never got induced they said I wasn’t high risk …
Just got off the phone with the lady who works in the blood lab office. Extremely rude and I have no idea how she even has a job?! Not to mention that as we were ending our conversation she hung up on me? And you allow this type of behavior in your facility? Unacceptable. Unprofessional. A nice hospital, staffed with rude people.
Care was ok during my son’s 4 day stay. Food was terrible. Didn’t bill us for 5 months then demanded ridiculous payment plans. They are sending us to collections after paying over $600 in the 2 months since our first bill. Will be choosing another facility for our medical needs going forward.
I had surgery and had to stay overnight. I received such excellent care from every nurse along the way! The doctors were cautious, caring and intelligent! Would recommend. Beautiful clean facilities!
I took my 78 year old mother to emergency, she was disoriented and confused, they told me that I couldn’t go back with her because there were no rooms available in the ER and that she would be placed in the hallway and hallway patients can not have visitors, who would leave an elderly person in the hallway? Worse ER ever
I would rate 0 Star of possible.(Taking my child in for what I was told were early signs of the flu by urgent care.) After checking in with emergency room staff & waiting for approximately 30 minutes. I noticed that other patients that came …
I have always loved St. Joe’s and always had exceptional care. But this last time I came in bring my 11 year old daughter we were very dissatisfied with their care. They left her in a hed in the hallway (all 4 of us) and everyone around …
My 82 year old dad spent 8 days there with nothing to eat. The Hospital Menu offers next to nothing gluten free, he was there 4 days before they took any xrays to find the problem, original Doctor wanted to do an MRI while my dad has a …
I had to stay in the hospital for 4 days and I thought the staff was awesome! I honestly can’t find one thing to complain about. It was clean, the staff attentive and caring, the food was hit or miss but overall I thought they did a …
This hospital does not deserve any stars.The social worker to the ER that jerks someone around that is a legal guardian needs to be educated on what Mi laws are.The outcome of a patient is at risk and the staff is incompetent in many ways.If there is no response then a patient will be at risk.
I would normally like to give high ratings to somewhere that I delivered my four children. But with that being said, my mom was taken by ambulance to there recently and it went down hill quickly. The ambulance suspected something right away …
I had both my children at this hospital. In 2007, I felt that the prenatal nurses were great but the mother/baby staff was cranky and unhelpful. We were in the hospital over Thanksgiving and there was a skeleton staff, no lactation …
My water broke when I was 29 weeks pregnant. They kept me there, gave me antibiotics, steroids and immunizations for my baby. I had him at 32 weeks, he was healthy, but they kept him in NICU for 3 weeks. Everybody was great to me, my …
This is the worst hospital or emergency room ever. They make you wait for hours then send you home in the same condition you walked thru the door with and tell you to call your Dr. For follow up I have had to take my son and my husband to …
Amazing staff quickest service I’ve ever recieved at a hospital. We brought my daughter due to an extremely high fever we were brought right to a room before we even had to sit down and seen by Dr. Kevin Monfette within minutes the wait …
My husband and I have had numerous surgeries and I cannot thank them enough for their wonderful care. The doctors we had were wonderful and the nursing staff is very kind, considerate and very professional. We have never had a bad experience with any of the staff. This is a wonderful hospital.
For expecting parents read whole review.
As a brief overview our stay at the hospital to have our baby was the greatest. …
Had a pretty good experience during a 3 day ER visit. Didn’t have to wait super long, pretty much all the staff I encounter was friendly and helpful. Was impressed with the hospital network system you can use from your remote / keyboard.
I shudder at the thought of ever having been a patient at this Hospital. Dr. J.Zaiden operated on me. I never saw or heard from the man thereafter. He was nasty. …
So this was the second hospital I went to when I had my miscarriage. The first hospital said they didn’t know and were rude.
I came here and everyone was very kind even though I whined like a baby lol. But …
i was taken care of and treated very nicely by the doctors and most of the staff i encountered here… accept for rhonda in the emergency department. i hope my complaint to the charge nurse on 10/25 did not fall on deaf ears!
Horrible care. My dad suffered from abysmal care. He was supposed to be fed by nurses but they never did. You will die here in-patient without an advocate. 30 minutes to answer the nurse call buttons and when I would walk around to find …
My mother in law recently passed away under the care of St Joes. When her body arrived at the funeral home, she was stripped of all her jewelry including her wedding ring. Of course, same old song and dance, havent seen it……..Her husband is devastated. I am told this happens very frequently. Such a same…….
IF YOU HAVE EXTREME PAIN DO NOT GO HERE. I came into the ER sobbing and when I came in, I told them penecillin and amoxicillin makes me sick. TWICE. I was still given amoxicillin. Then I told them naproxen doesn’t work, as I used it last …
The staff and nurses are very caring. Thanks to them!!! The docs don’t listen or look at patient history. I was there a day. The bill was over $7000!!! I just had the flu but they paniced over an athletic heart and low blood pressure. I saw …
Our urine test that was ordered was dumped out. The social worker taking care of my child went home. They can’t find the other social worker… The room we are in is unclean and has damage to it.after 9 hours they tried to give my kid meds. …
EXCELLENT STAFF. AMAZING EXPERIENCE. I was visiting family in Michigan over the holidays and experienced pregnancy complications that required me to have an emergency C section to deliver my baby, who spent almost 2 months in the NICU at …
We have always used St Jo’s but will never go back. The place is filthy. Been watching it go steadily downhill for the past 16 years. The food is so bad we had to take meals into our patient. The ER is extremely dirty including the public …
I was transfered to their Select Specialty unit for continued respiratory rehab after spending 3 weeks at another hosptial fighting Covid-19. It did severe damage to my lungs and I needed further REHAB before i went home. In the two weeks …
I visited this hospital a week ago for an emergency for the first and LAST time. I wouldn’t even bring my dying dog here if I could. There was dust all over the place that was extremely thick. The floors were dirty and filthy. The staff …
Terrible ER experience back in 2017. Went to the hospital after being assaulted by my ex and being recommended there by the AH police. Took over an hour to be taken to a room. At this time, the room had a bedpan with urine in it. I …
Terrible management!! With the shortage of nurses at this hospital especially during COVID. My wife, a Nurse at this hospital for 10 years gets let go for going home for a family emergency!!! Unbelievable she worked very hard for St. Joes …
As someone with a lifelong disability and thus a ton of experiences with many hospitals/clinicians in SE Michigan, this is the only one (as an adult) where I feel like ALL the staff genuinely values my life, health, and personhood. Other …
The nursing staff is the only good thing about st joes. The physicians are rude and think they know everything when they don’t. They have lied directly to face and when I called them out they won’t admit it they will try and turn their …
From the time my husband enter & left after a hospital stay was unprofessional. So many things to list its crazy. A couple of nurses were good. Normally always go to this hospital and no issues but this time it was not not good.
Had a couple of procedures done yesterday at this hospital. It was my first time there but I was impressed upon arrival. The hospital is brand new and everything is immaculate. Once I went into pre-surgery, all of the staff from nurses, …
My husband was recently admitted for a head injury, he spent 5 days in ICU and one night on regular floor. The daytime ICU nurses were great, I was not impressed with the night shift. He was discharged the day before Thanksgiving, I …
This has to be the worst hospital in Oakland County. The quality of care is not fit for even a dog. They leave people in little tiny rooms for days because their hospital is always so full. If you go to the ER plan on being there for at …
My 88 yr old mother was admitted due to pneumonia. I understand, due to COVID, why I wasn’t able to be with her but the communication from them was nonexistent. I was kept on hold for several minutes ( 30 mins plus) each time I tried to get …
ER in this hospital is a nightmare, worst experience I’ve ever had. Nurses are down right mean & I will never return. Was put in a 85 degree room for hours and was refused a drink of water. Ended up 12 hours in that room.
I had my annual mammogram at St. Joe’s yesterday. Great compliance with the covid rules. I received paperwork to be completed online before the visit. When I arrived I was screened, the waiting room was cleaned between patients, and many …
I love going to this hospital and so should everyone else because it’s run by people who truly care about its staff. Hopefully, I get the opportunity to work here one day because the nurses as well as doctors, and staff care about its …
Wish I could give 0 stars. If you can avoid the ccu at this hospital I would at all costs, never saw a doctor the residents and fellows that came around seemed confused all the time, didn’t answer anything. I will say nursing staff was …
Horrible hospital. They won’t let kids under 13 in because of covid. Idc about your beliefs you should allow sick people pontentionally not make it the right to see there loved ones. Ran like a prison. Make sure you cough outside before you go in.
In order to give this “hospital” a review you have to give them a star so I had to give them 1. My 82 year old mother was in this joke of a hospital for a week for treatment for complications with her diabetes, they didn’t really do …
I use to love this hospital until one of my children showed symptoms of covid. Instead of taking the symptomatic child alone they told me to bring the whole house hold and didn’t even care that there was 2 high risk members in that home. You guy’s are supposed help the situation not try to infect the rest of us. 😡 …
Recently I was in St. Joseph Mercy for a urinary tract infection. I did not know what was wrong when I first went to the emergency room. The nurse’s and doctor’s were great. They ran all kinds of tests and found the infection. I wad there …
Went in due to a fall. I was 5 months pregnant. When the doc came in he had NO idea I was even pregnant. I had told 4 different people at this time I was pregnant and how many weeks I was. How in the world he did not know I was is still …
Bad Bed side manners. Some of the nurses/ staff can’t work with handicap. If you talk out loud they threaten to call security…….. On top of this the door people don’t tell you about needing a medical mask or n95. And I know some people can’t read so it does need to be said if they want that……
My husband and I were amazed at how different it is from a large Big Name hospital just 6 mi down the road: a peaceful atmosphere throughout. Support staff and doctor were knowledgeable and attentive. Waiting areas were almost serene in …
My father recently spent almost 4 weeks in the Neuroscience wing at St Joe’s. He received excellent and compassionate care. The staff were all absolutely committed to facilitating the best possible experience for him and were very open and helpful to all the family. If you or a loved one land in the hospital, be sure it’s this one.
If I could leave less stars than the one, I would. If you require anything more than stitches, do not go to this hospital. I’ve had several occasions where we needed emergency services, so my review is not based upon one single visit. The …
I had a surgery involving multiple procedures here. I stayed in the hospital for 4 days, went home on the fifth day. They were wonderful. The nurses, doctors and patient care techs were all knowledgeable, friendly, and compassionate. I would recommend this hospital to anyone.
My Name is Lauretta Christy. You have a patient on the mental health floor who is my niece Ashley Baylor she is calling me an threaten me for the last 2 weeks. They keep saying they are going to restrict her calls i am not changing my phone …
When I was hospitalized in July. I had 6 signs on my door that said scent sensitive, allergy alert. My nurse came in the room and said I will stand over here, you will be ok. I had to ask her to leave my room and send someone else in. I …
I have worked at this hospital for many years. When I started, things were great. I frequently told friends and family that I highly recommended this hospital. Unfortunately, ever since the new CEO took over, there has been cost-cutting …
On January 11, 2020 my daughter, under doctor’s orders, took her one month old daughter to the ER for a low grade fever. No actual signs of illness. The ER staff took her temp which came back at 97. Then decided to start an IV. Two times, …
My daughter n I experience was excellent! Especially for my daughter….. the labor and delivery team was awesome!! Made my daughter feel comfortable…. the staff was compassionate,loving and caring… Ashley Williams, Kelsey that’s just …
I came into your ER March of 2019. Overall the visit was less than ideal.
I was sent for an ultrasound so they told me to keep drinking water and put in a saline drip to fill my bladder. I am not sure how the transition is supposed to …
I had an 8-hour back surgery. The doctor was fantastic. Did a fantastic job. The operating room people were great. As far as nurses caring for you after the fact. If you have to order pain meds order them at least an hour ahead of time …
Hospital is great, terrible ER. Every time I bring my mother here, we wait 12 hours in ER before they admit. The nurses and doctors are great but the ER feels rather disorganized. I think someone needs to look into their protocols. I’ve …
The staff at the ICU here were a warm, human support for us as we kept vigil for our father there. They were thoroughly communicating, responsive, disciplined always in staying clean. They honored his dignity and our needs. …
The food service here is horrible. I have been here a week and each time I have ordered they forget something from my tray. From plastic ware to milk for the cereal to things as simple as Splenda. You call down to let them know and can …
I was in this hospital twice and only had one problem with one night nurse. She came in at the beginning of her shift said hi. And I never saw her again. So I have no problem with the hospital just that one nurse I never saw again.
Worst ER ever. I’ve been waiting 2 hours to be seen for an assault. I am pregnant too. They admitted me, threw me on a stretcher in the hallway and haven’t even so much as checked on me since. About a dozen workers near the nurses station doing absolutely nothing. Absolutely ridiculous.
Love the staff love the hospital haven’t had a bad experience. But what take so long to get in a room come now been sent 3:30 and is now 1:03 don’t tell me they don’t have q room buy now come on I mean really and I was sent her by my doctor …
I was recently a patient at St. Joe’s. I first went to the ER and returned a day later to be admitted to the hospital as my condition had worsened. I received wonderful care both in the ER and in the main hospital. The physicians and staff …
Way understaffed and can’t find a nurse or doctor to talk! Say they follow COVID protocol but far from being the truth. Tried resolving issues before posting review but patient care advocates are to busy to talk! If it wasn’t for wife’s …
Feb 4 2021 I went into the hospital, was in labor for 2 days. During my time I came acrossed an amazing nurse name Michelle who works in triage of the hospital. When I say this women was God sent that is a complete understatement. She …
I was in for hip surgery in May. I was totally ignored every time I pressed the call button the first day. The nurses are good but it appears sometimes they do not have sufficient coverage so some patients (me) are totally ignored. They …
My father was in the hospital in room 2123, the room and bathroom was not cleaned for 3 days, i had to ask for the room to be cleaned, no garbage bags in the bathroom, was on the phone for 25 minutes on hold trying to order food service for …
Excellent hospital, but if you or your family member will be staying long enough to need meals, be aware the food service takes nearly two hours to deliver meals. Bring plenty of your own food or arrange ahead of time for food delivery.
My mom went in with Covid. I helped her get over the rough part but my family (little brother) felt like I wasn’t doing enough therefore he called the ambulance. Fast forward 3 1/2 weeks later and she’s doing very well but they some how …
Great service. Special thanks to Amanda and Liz on the medical floor, and Billy. Everyone here is awesome.
I just had a delivery at this hospital last week, and this review is specific to the Labor & Delivery group of individuals. 5 stars couldn’t express enough the care, concern, friendship, and professionalism that these nurses and doctors …
ABSOLUTELY HORRIBLE! – Went to ER this evening at 5:00 pm. Waited for 3 hours with no word as to when each person would get in. I asked and was told 3rd, but then after 2 patients went in, the attendant who was rude and not helpful at all …
I had an outpatient surgery at St. Joseph Mercy Oakland and the staff was outstanding. JoAnn was my intake nurse and she made me feel so comfortable and even called my mom when my surgery was delayed. She was truly amazing. Jessica was my recovery nurse and helped me out of surgery. I cannot say enough about how great the staff is.
I recently spent about a week at the main SJMO Hospital in Pontiac and was positively impressed by the whole experience. The professional staff was thorough and always helpful. The nursing staff was always friendly and attentive. I eat a …
All that I need is a billing code for a procedure….I have talked with five people, been transferred four times, given telephone numbers of staff who have since retired and leave instructions of, “please do not leave a message, as it will …
Terrible! Doctors discriminate against people suffering from addiction. No communication between nurses and doctors whatsoever! My son in law was not given any fluids, no medication to go home with, left with no attention or care for 3 …
Staff of St. Joseph Mercy, you guys are lucky that I HAVE to give you this star. And if it wasn’t for the emergency that my daughter experienced, I DO NOT WANT MY FAMILY NOR MYSELF TO GO TO NO ER, HOSPITAL OR URGENT CARE. Specially these …
I’m sure my daughter will file a complaint but I’m putting this out there. My daughter went to St Joseph with pneumonia and an asthma attack. My daughter has a chronic pain disease she has been struggling with for over 11 yrs. No …
My friend ends up needing hospital care more often than most and each time she was admitted to this hospital she was ripped off. Wallet stolen right out of her purse, other times money taken out of her purse, another time jewelry taken out …
Really upset about their strange billing practices. Apparently my doctor uses their lab. I got a call at 7:30pm from a woman asking me my name then transferred me to another who just immediately asked me to confirm my address like I had …
This hospital discriminated against me and my unborn baby because I have a disability. I was first told to terminate my pregnancy by Dr. Abdulrhaman when I when for my first prenatal visit. I was denied being seen by the high risk doctor’s …
I would give this place zero stars if I could. I have tried to leave a review 3 times now. Long story short, my wife was scheduled to be induced here weeks ahead of time. On the day we’re supposed to go into the hospital, Laura calls us to …
I’ve been in the ER since 130pm, right across from the bathroom. Nobody has sanitizer the bathroom and 35 people have used it.
The only values I got out of my experience here were the lady whom did my CT Scan and the ambiance. The actual service of everyone else was below normal standards and resulted into me missing an entire month that could have been used to …
I was here today for asthma, the staff is absolutely the greatest from the security at the er entrance to the physician’s in the back everyone was nice, attentive, and really on point. Keep up the great work!! I feel a ton better also!!
My mom is 66 years old with dimensia and pneumonia for the 3rd time in 2 months. Do not take a loved one to this hospital!!! My mom has no clue most of the time what is happening. They neglected to give her her meds for a whole week in …
This review applies to the Specialty Select floor of the hospital. Some of the nurses were good and the same could be said for some of the doctors. However, overall, it was a nightmare experience for me. I went in with pneumonia (not COVID) …
LABOR AND DELIVERY- I had an AMAZING level of care when I delivered my son in April. EVERY SINGLE NURSE that we interacted with during our stay it felt like 10+ was caring, attentive, professional, and had great personalities. Also, the …
Only useful part is open as late as 5pm. Working a regular 8 to 5 makes it unusable when I can’t take time off.
Just wanted to thank Heather and Cassidy for helping make my girlfriend comfortable before/while giving birth and Irene for taking care of us post delivery! Everybody was super nice and did a exceptional job! Couldn’t have asked for better staff! Thanks again St Joe’s!!
Kayla K, an RN in the emergency department was extremely kind and did her best to keep all her patients taken care of. It was clear they were busy and short staffed but she did not let that effect her attitude and was the kindest nurse ever!
I had the worst hospital experience ever New Year’s Eve ! I came in at 7 at night doubled over with stomach pain sat for 4 hours till someone came to help me, but not before I vomited on the floor because no one was around to ask for a pan …
Possibly could have a blood clot and the front desk put me down as pain!! Never said that I was here for pain, horrible service! 4 people waiting in line while she is helping a doctor, figure out how to get tested for COVID!! What?? Taking her mask off around elderly people. If something is wrong with my leg I will be suing
Had to have a MRI under anesthesia, well got into surgery area. The nurse Lisa is awesome. Super friendly and makes you feel better. The MRI staff was also super nice and friendly. Would recommend.
This review is STRICTLY about the gift shop attendant, Julia!!! I called from another state wanting to place an order over the phone for a delivery to a loved one in the hospital. I told Julia what I was looking for and she delivered! She …
Im going here today for a surgery. I see all the negative and rude reviews that look really sad and disappointing.
People need to realize that if you’re disrespectful to someone, they will be …
Was brought to the ED earlier today and had the best experience that I could with the circumstances at hand. Sara and Matt were amazing when I first got there. After shift change I had Cammie and Nicole and couldn’t have been happier with their care. Dr. Mac Williams was truly meant to be an ED doc he was wonderful!
I’m currently in hospice with my grandmother. She quit breathing and I pushed the nurse call button.
I waited for 10 minutes. No one came. I got up to let the nurses know who were …
ER is horrible here and the nurses my wife was brought through emergency because something happened was really wrong with her and I was trying to see her but they told me I couldn’t see because she wasn’t in a room just in a hallway and to me if you being rush on a ambulance you should get a room automatically.
I AM SO DISAPPOINTED WITH ST JOSEPH HOSPITAL. THE COMMUNICATION WAS VERY POOR. THEY GAVE US FALSE HOPE. THEY ARE VERY RUDE AND INSENSITIVE. I WILL NEVER PATRONIZE THEM AGAIN. IT IS VERY DISHEARTENING THE WAY THE HOSPITAL POLICY IS. THE …
Just posted on here a couple of days ago about how terrible the ER functions and i noticed they remove my comment/rating. Funny because their 5 stars have been bumped up out of nowhere. They most likely use employees, friend and family to boost rating but no matter what you can’t escape how dysfunctional the ER is ran.
On Saturday September 11, 2021 my mother fell at home. She was brought to your ED. The staff was just amazing. Margaret Clark had a broken foot and a hurt wrist. Thankfully that was all. I cannot thank them enough for the kindness and …
Extremely disappointed in the care my 11 year old niece received here, during which she spent the entire time in the ER for a mental health crisis. Anthony and Sunny were the two nurses that went above and beyond. Everyone else, from Ada at …
I have had the best experience with both my babies deliveries here at St. Joseph hospital. My daughter being born at the peek of COVID December 2020 the care and kindness the staff showed us made my scary emergency c section relaxed and …
From the moment I entered the building until the moment I left, everyone I came in contact with was absolutely wonderful, professional, and helpful. …
When it comes to the doctors social worker and dietitian people with titles they are great. If you stay they take forever to respond to a call light which can be dangerous if there is an emergency. Some of the blood takers need to learn to …
Staff on fifth floor are rude. After surgery I was in a ton of pain. I hit nurse button and no one come. It took over three hours to get pain meds. Nurse was very rude when she came in room. Guest sign in was a joke. Face mask had to be …
My mom was sent to St Joe’s ER early this morning. The ER staff lacks compassion. We where allowed to stay in the ER waiting room for a short period of time and was told they did us a favor. Once the favor was over as my brother was in the …
My stay at St.Joe Oakland
I have been customer service for over 25 years, I am one of the nicest, most …
Was FORCED to watch building show while restricted in waiting area. I requested to change channel to news, or lower volume, staff claimed manager said news and channel cannot be changed
Great nurses and staff. Came here for my ultrasound and it went smoothly.
Very nice and clean there , very beautiful and the cafeteria has good food
I have been here at the hospital since 7/15/22. My hospital stay has been one of the worst that I have ever experienced! The food was horrible, I thought I was safe with getting a salad at least I had to send my salad back four times and …
Nursing staff was horrendous. Often waited over an hour for pain meds, 2 hours to get a nurse to respond in general. They were inattentive and I saw them usually once in 4 hours. My call button was turned off with no help or ignored. …
Labor/delivery at this hospital is awful. I had three great nurses, other than that it was horrible. I was there for 5 days. Had a c section, the anesthesiologist allowed the surgeon to proceed into cutting me open all while I told her I …
Unsafe cleanliness. Room 5908 was filthy upon arrival and during a week stay. Obviously not sanitized. Room, bathroom, and hallway floors had grime and spills the whole week. No toilet paper for two days. Patient was left in dirty gown …
I’m usually very positive about this place, but for the first time, going to the ER they used an out of network Physician for their ER doctor. …
My father spent last night at this hospital post knee replacement. The Orthopedic Surgeon at this facility was wonderful, and the orthopedic nurse was kind. The largest issue here is the lack of nursing staff, lack of attention to his pain …
My first time at the hospital was great!!! Everyone was so tentative to me and they all were great listeners. Coming from someone with high anxiety, my experience put me at ease and I even was able to get a shot without fainting! Caleb the …
The ER is terrible! The communication between nurses and doctors are non existence! If I wasn’t a voice for my mom I don’t know what would’ve happened! ALL DOCTORS NEED TO CHECK ON OLDER PEOPLE AND STOP TRYING TO WRITE THEM OFF AS “IT’S JUST OLD AGE”!!!! Sick of yall trying to kill the elders off!
The first nurse that I had helped me so much . She was so kind, attentive. Polite, very empathetic.She was willing to answer all questions and she treated you with respect and never made you feel as though you were a bother Thank you for …
Spent over 5 hrs in ER then taken back to a room to sit in a broken chair forever. I came over for an ultrasound and was given an EKG X ray and did not need either. Dr came in discharged me with out telling me my results.
Not impressed! Next time I’ll go to Beaumont!
Once upon a time this was a good hospital. The Emergency used to be a true emergency dept. Now, it is basically an urgent care. No help. Will not ever come to this hospital again. It has gone so far downhill over the years.
I had a hysterectomy Oct.4th and everyone from start to finish was amazing. Dr. Henzie and all the staff were caring and made me feel at ease before surgery. Thank you so much!
My father spent a week in the hospital. I called and tried to talk with a nurse, left my name and number several times and never once received a phone call from staff. I called the complaint line and they said they would make sure my fathers nurse gave me a call, that never happened. I would never recommend this hospital.
I understand hospitals/ER’s are understaffed, but after our recent visit, I would never trust St. Joseph’s care with anyone in my family ever again. We went in July 26th, for a 10 hour visit only to be discharged with weakness (went in …
Worse Emergency Room nurses at the front desk. Treating you like you are a bad person for even being there. Had to take my grandma 2 times this week and both times met with rudness for no reason. If they don’t like thier job may e they …
My wife had an excellent experience at St Joseph Trinity. She was admitted for 9 days, and everyone there took great care of her. In a place where no one ‘wants’ to be, we were glad she ended up here!
Worst experience at a hospital ever. My sister wasn’t taken seriously at all and the security guard tried to force us to leave before we could explain her symptoms since she wasn’t able to speak. The nurses were all rude except for Theresa, …
I spent a month in ICU and a month on4G. All the nurses and docs were the best. Thorough care and info( sometimes u had to ask for specifics but they’re dealing with alot of patients. Be ur own advocate). They saved my life, and i had my …
I called to schedule an MRI and was blessed to be assisted by Pamela L. She was so knowledgeable and validated my concerns. She was so kind and compassionate and I felt she really cared about me and my situation. …
Great nurses and staff. Came here for my ultrasound and it went smoothly. My OB doctor delivered all of my babies here. Right now with Covid you have to take your temperature and answered a few questions before they let you go in.
Really blessed 🙌 😇 🙏 tonight by all the nurses n doctors who are so helpful towards our family 👪 member 😀 🙏 ❤ n put forward the extra effort for care n the love ❤ 😍 they all show n do n being who they are n even the conversations that are …